Hyatt Place San Antonio - Riverwalk

The room was very clean and comfortable. They served a nice, complete breakfast in the morning. The hotel was located within walking distance of many of the sites in San Antonio.

Booked with Hotels.com and had to put down a deposit 6 months ago. My family and I get to the hotel to check in and are charged the wrong amount. Then when they found my correct booking, they said they have no record of the deposit I paid. Even though I had a confirmation email saying I paid deposit and the balance I had left to pay. Left very upset and apparently no one knows where the deposit I paid is at........

Good Experience

Estaba limpio todo y muy cómodo, todo cerca

Muy limpio, el desayuno muy bueno

The stay overall was AMAZING!! It was clean and the staff upgraded us to river view which we absolutely LOVED!! It always smells so good in the lobby and its clean! Everyone is so sweet and helpful.

Like the comfortable beds and pillows and that the only way to use elevators is if you had a room key The bathroom/ shower needs more lighting

Great place a short walk away from the main river walk but actually on the river so very easy

Was charged for parking and did not have a car, the original person at the desk was not friendly but after that first day, we were treated extremely well. We were able to work out all the issues.

Exceptional

Went for a wedding. Good location on riverwalk. Pool was cloudy as I think they just applied some chemicals.

The hotel was great. The only downfall is the small bathroom. It was a bit tight.

Exceptional

Perfect location to get around the city

Superb

Close to river walk and good breakfast

Close to river walk and good breakfast

Everything went well..as expected...Hyatt.. My wife waking me up fort breakfast too early...LOL

Everything went well..as expected...Hyatt.. My wife waking me up fort breakfast too early...LOL

The more I stay the more I love it.

Great room and location Next to the river walk

Hotel ampliamente recomendable. Excelente servicio, buena ubicación, limpio, buen desayuno, personal muy amable.

Exceptional

La alberca estaba muy muy sucia

Hyatt Place in San Antonio River Walk is a truly great hotel! It's very close to many restaurants along the Riverwalk, but most importantly the staff working there is the most courteous I have ever met!!

The rooms are really clean easy access to the river walk. Rooms were cleaned everyday the only thing is the bathroom could of been a little bigger other than that no issues at all good place to stay

Service was amazing

Service was amazing

Clean room…great location …. Parking was very reasonable considering on the river walk. Will definitely return to stay

Everything was great!!!

Location Beds are small and uncomfortable. The pull out bed was literally flat. They also charged me for three nights of parking when I only parked there two nights

Location Beds are small and uncomfortable. The pull out bed was literally flat. They also charged me for three nights of parking when I only parked there two nights

This hotel is in a wonderful location, close to the attractions we wanted to visit and easily accessible by walking along the River Walk right outside. It’s also tucked away from the busy areas, making it peaceful and quiet for a great night’s sleep. It will definitely be my first choice whenever I visit San Antonio. Looking forward to staying here again!

Room was perfect, very comfortable bed. Staff was amazing from Check in to Check out. We also had few drinks at the bar and bar tender was very accomodating and of course amazing. Parking was also a breeze. Thank you for the hospitatlity!

The breakfast was well laid out and very efficiently run.

Wonderful staff. The breakfast was well laid out and very efficiently run.

Room was beautiful and clean. The pool pictures are deceiving, it’s rather small. Parking is expensive considering that is not really in an area where you could not find any other parking options

The breakfast was fantastic and the staff was terrific too!

Only issues were I found long hair in the shower area that wasn't mine. Vanity was nice and large, just outside the water closet (with toilet and shower) but why is that area carpeted and not tiled instead? A little gross and potential moisture or mold in time.

The staff was very friendly and helpful!

Breakfast was great. Awesome location very clean!

Breakfast was great. Awesome location very clean!

Very nice staff, and very helpful

Easy check in, answered all my questions, offered options on room level The door in the bathroom is really narrow it opens towards you if you are inside the bathroom, I manage it but very inconvenient

Easy check in, answered all my questions, offered options on room level The door in the bathroom is really narrow it opens towards you if you are inside the bathroom, I manage it but very inconvenient

Would have given it 5 stars but the ac was not working well.

Comfortable rooms. Friendly staff. Hot Breakfast was limited. Seating area was small

Good location-- quiet area but still on the Riverwalk and close enough to most restaurants. Staff was great, and we had a good time during our 4 night stay. Breakfast is typical, and there are also several places nearby to switch things up.

The toilet/shower area is extremely small! You can barely around. We have stayed in other Hyatt Place locations and never experienced anything like this. It very annoying!

Good location. Not sure I will stay there again because the bathroom was so small that you could not shut the door. When I asked the front desk about it, I was told that all the rooms were that way. The architect should have been fired. It was the only thing that spoiled the stay.

Excelente servicio todo muy bueno

Everything was amazing! Everybody was so sweet. The only thing we didn’t like was that the waters provided for us in the room were $4 lol like those should be free 😂

Our stay was great..didn’t like they charged me 27$ a day for parking . Service was good the room was clean and it was a good time while we stayed.

Cheapest parking prices compared to other hotels.

The front desk staff was amazing, I highly recommend this place for families. The hotel smelled phenomenal! And the room was very clean.

The breakfast hours should be extended to 10:00am. My 3 day stay for parking was about $88.00 which I thought was excessive.

Everything was great.

Excellent customer service

Great place to stay. Very quiet friendly staff and good food.

There was a leak from our room to the room below and we had to change rooms, the staff was very helpful in facilitating the room, it was just inconvenient.

H

All good, clean, good breakfast

Excellent one night with family, to sleep after an Alamodome event and take breakfast before hitting the road the following day.

Professional staff. Clean rooms. Convenient parking. Location was very good for us. Breakfast was better than expected.

Friendly staff, easy check in, lots of parking, clean and comfortable room, highly recommend.

Nice stay. Very clean.

Great location, rooms were nice and very clean. We also enjoyed the breakfast. 100% recommended !!

Not enough room to sit in the morning for breakfast

Only negative is the bathroom was REALLY small, but I would definitely choose this property again!

We had a great stay. Breakfast was pretty basic but overall not bad. Location was great!

Walking distance to the main riverwalk area. The staff was so nice and friendly. The room was clean spacious, and beds were very comfortable.

I had a great stay at Hyatt Place San Antonio/Riverwalk! The staff was friendly and welcoming, the room was clean and comfortable, and the location was convenient for exploring the River Walk and nearby attractions. The hotel felt safe and well maintained, and the overall experience was relaxing and enjoyable. I would definitely stay here again and recommend it to anyone visiting San Antonio!

the rooms are super clean and very spacious, the staff is very friendly and helpful. pet friendly, the gym is very nice and the pool was great, it was never crowded when we went to swim. we will definitely be staying here again.. highly recommended

All staff was Super nice and helped us accommodate our later flight. Would stay here again.

It was my first time satying in Hyat place and it was amazing,clean ,breakfast was great,and staff were great. Definitely we will be back.

Breakfast delicious, room smells good, I enjoy it

Not the cleanest but I really enjoyed the view to the river walk

The room was clean and bed was comfortable.

I hated paying for parking. Kids loved the breakfast.

The hotel is in a great area, right on the River Walk but away from the busy areas. The hotel was clean, and the staff was super helpful and friendly. We did have to pay for parking, but it wasn’t very expensive.

Great experience

Staff was friendly, and very helpful.

Breakfast was delicious, large parking lot, Riverwalk was in walking distance and plenty of restaurants near the hotel.

Affordable parking, very clean rooms

Hotel was clean Staff was a joy Breakfast was great (wish the hours were longer) parking great

Bathroom was small

The hotel was clean, fresh, and comfortable. The breakfast was fresh with a good variety of options, making for a great start to the day. Parking was convenient and easy to access, which was a big plus. Overall, a pleasant stay and good value. I would definitely stay here again!

A little further down on the riverwalk but hotel was easy to get to, parking was so reasonable, hotel staff were very good and hotel nice. Would stay again.

I was impressed by this property. The rooms are clean and the property well maintained. Definitely recommend.

The room was clean, bathroom was a little small but everything else was fine. The staff was very friendly and polite.

Place was clean. Staff very helpful. I commented to staff that the pool water didn’t look clean. That very evening staff closed & began draining & cleaning pool. Appreciate the quick response.

Clean room, friendly staff, free breakfast daily were amazing.

Excellent!

The staff was generally unfriendly, and the customer service left a lot to be desired. The biggest disappointment was the pool. My kids were so excited to swim, but when we got there, the water looked like a swamp. It was clearly not in a condition anyone would want to use. The parking fee was also outrageous. While I understand I should have noticed it before booking, I honestly didn't see it until after receiving my confirmation. Even so, none of the surrounding hotels charge anything close to what this property does, making it feel like an unnecessary extra expense. After our two-night stay, we chose to book another hotel to extend our vacation instead of staying here. We could have remained at this property, but there were simply too many inconveniences to justify it. To make matters worse, the iron in our room leaked a brown substance all over my white shirt that I had planned to wear. The stains never came out, and the shirt was ruined. Something as simple as coffee was another disappointment. Every other hotel we've stayed at has offered complimentary coffee in the lobby. Here, when we asked where we could find some, we were laughed at and told to go to Starbucks. Finally, the breakfast staff seemed unhappy and unwelcoming every morning. A smile and a friendly attitude go a long way in hospitality, but unfortunately, that was missing throughout our stay.

Room was spacious, however bathroom was small. Pet fee is high. If no damage should get some back. Website said 25 dollars for parking and it was 27 dollars.

The location was excellent! The staff was very helpful with everything!

Great hotel -- cool location on the Riverwalk. The breakfast was great, bed comfortable and the AC worked well -- which is important in Texas. Note they charge you to park.

My family of 5 had a great experience!

Two teens and an adult. Double room was perfect. Great location. Great breakfast. So much fun!

The staff were super friendly. It was clean and smelled amazing! Our room was clean and exceeded our expectations. The bathroom is slightly smaller than what we would’ve liked but it was overall great.

All the staff were helpful and friendly. Very clean and maintained. Would stay again.

Everything was perfect

I will never stay again at this property

Perfect location for us, walking distance to all the attractions

Nice place however our room was not cleaned for three days and manager didn’t seem to think it was that big of deal and blamed us for having sign on door

Muy buena opción en Riverwalk

I didn’t try the breakfast myself, but my family did and they said it tasted funky and the pancakes weren’t fully cooked the cleaning was good when we got in the first day they made our bed when we left for a few hours they made the bed and organize your room a little. It’s pretty spacious, I liked the double sofa.

we tried to use hair dryer but the dryer smelled like burning and them power went off, we ordered another hair dryer the same thing happened. breakfast very basic .

Great location for Riverwalk. You had access right out the back of the hotel to get on river walk. The rooms are nice well thought out for storing your stuff. Beds are very comfortable. Pool was good nothing fancy. Breakfast was good, they ran out of most things the first day we were there but the rest of the time we had no issues. Would definitely stay here again.

Good experience!!!!!!!!!!!!!!!

Everything was great except bed. It was very uncomfortable.

We really enjoy staying here. The staff are always great, the rooms are always clean- no musty smells, and the location is perfect- easy access to a quiet part of the riverwalk. .

All in all mine stay was perfect

The property was very clean, room was spacious, bed was extremely soft and comftorble and rhe breakfast was delicious! The only thing I didn’t like was there was only an outdoor pool, but other than that this hotel was perfect for my family of 4 and smack dab in the middle of downtown close to everything. I will be coming back here next time I’m in town!

Very nice

Overall okay. WiFi was a bit slow. Rooms were clean and well maintained, except for balcony, it had dirty towels and used coffee cups.

We've stayed at this hotel 3 years in a row for an annual event at the convention center. Our family is so glad we found it! This hotel is an easy walk to the convention center, mall, the Alamo, and all the other downtown areas. Each time we've stayed at this property, our room has been clean and the staff have been super friendly. This most recent trip (July 2026) was probably our best visit yet, with a delicious hot breakfast each morning and a very clean room upon our return each day. The lobby area smells amazing when you enter, and each afternoon there is water set out for guests to enjoy. There is also a bar and some food items available for purchase. The parking rate for this hotel is very reasonable, especially related to other hotels in the area, and you can drive in and out of the lot as you wish. Highly recommend staying here to be just out of the hustle and bustle of downtown but close enough to get to everything quickly.

The property was in great condition. Well-kept rooms and clean property overall. Close proximity to Riverwalk. Only one of the 2 elevators worked, which slowed ascent down a little, but stairs are great exercise.

Hotel was very clean. It had a very nice smell every time you walked in the hotel. The hotel is in a great location super easy access to the riverwalk, which my family absolutely loved we walked everywhere the week we stayed. Staff was very friendly and made you feel welcome at all times. The beds and pillows were very comfortable. 10/10 excellent.. no complaints

Breakfast was pretty good, parking is ok but I’m not happy I got charged for parking 27$ a day and that is a lot . Parking should be free for customers who stay there .