Hyatt Place San Antonio-Northwest/Medical Center

Clean room , but at night really noisy, we couldn’t sleep,

Breakfast was alright

Loved the hotel very clean & peaceful would definitely stay again

Clean room

Loved the room and how clean the property was. Would stay here again.

The Hyatt NW Medical Center was perfect, clean, friendly and reasonably priced! Not a single thing wrong with this hotel!!!

Clean property, clean rooms, housekeeping did a great job. Front desk staff were phenomenal. Specially the assistant manager. Breakfast was great.

Good clean room.....better breakfast

The entire stay from staff, food cleanliness, parking and all was excellent.

Spacious room, very clean, comfortable bed, good shower pressure, good breakfast, and gated parking.

All good

Very friendly staff, great location, spacious room.

Good hotel stay, no complaints. Worked out great for location and food nearby.

It was great

Beds were not comfortable.

My only issue was the door to the bathroom was very difficult to get in and out of because of the space available. Also, the last morning when I turned on the lights in the bathroom there were small black bugs around the wall and base of the toilet. I did let the front desk know so hopefully the issue will be resolved for the next guest. There has been a tremendous amount of rain lately and bugs are a part of Texas. We were in room 325 so for the next guest just a heads up.

The breakfast was very limited as to options. No salsas they always have eggs and potatoes, you should include more options

I would look for something in a better neighborhood. The area is not safe and hard to access. Also staff is very much not helpful and does not know anything about the town or area.

Mattress and pillows are comfy, everything looks clean and well maintained. Alma at the front desk was super kind and helpful. She makes us to want to come again.

Buen servicio siempre! Es la 3a vez que vamos ahi

The room had cockroaches

Clean room, good Staff and delicious breakfast.

The only thing that gave me a bad impression was that carpet on one of the luggage carts was very, very filthy

The staff was professional and courteous. Great location.

Staff was very nice. Room was clean

Pool was out of service.

all great , perfect

The hotel is clean for its age. The room layouts are unique and cool but the bathroom/shower is super small and hard to use because of the door opening inward in such a small space. The breakfast seating area is so small that you won’t find a table and it feels so overcrowded in the lobby in the AM. Almost like a communal eating area. This hotel was one of four we booked during our two week vacation throughout Texas. This trip was planned around our two year olds love of water and sea creatures. We were looking forward to pool time with him but weren’t told the pool was out of service. We got there at 1 and I immediately shared my disappointment when I asked if we could use the pool until check in. I was advised I needed to pay 15$ extra if I wanted to check in before 3. We opted to go grab lunch and return later instead. When I got back another lady was working the check-in area and I shared with her my disappointment about not being forewarned about the pool. She then offered that I could cancel the reservations. I wish I had been advised of that at 1 so I could make other accommodation and not when I returned with a sleeping toddler.

O

After booking I called ahead and asked for a special requests and I was accommodated to the best of the front desk could do. Alex was very helpful and very sweet. The room was ok but some things looked like it could’ve been kept better or fixed. For example, the window covering was a pulled down shade that was broken. I’m not use to a nice hotel or hotel in general that doesn’t have curtains. Stains on the sofa that could have been cleaned and a darkened closet and dressing area with no lighting to see the safe or clothing even with all lights on. No robe or slippers like the Hyatt I remember. The pool was out of commission and the advertising says restaurant and bar but it’s really not. More like a gas station mini bar. Luckily I have only booked for one night by. Breakfast was highlight. We got there in time but seating was underwhelming due to a collage team was in for a game. I was scared I was gonna hear them up playing all night as I recalled having to deal with at another hotel but they were very respectful young men.

They told me the pool was open when I called before I booked. It had been closed for two weeks with no idea when it would be opened. They left a new girl solo who had not been trained in alcohol. None of their open products were dated. No dinner.

Pool was deactivated. We booked this hotel because of the pool for the kids.

Nice to have gated parking!!

The standing shower was dark and looked dirty. The door was hard to close so had to leave open when I took a shower. The shower area was real dark. The bed was very used and soft...i woke up with a back ache. The pool was filthy, we couldn't use it. Was very disappointed in this hotel.

the staff was friendly, the room was clean, the gym was good. the pool was not available, the cost somehow went up from $120 to $150, the rooms felt strangely uncomfortable.

We always enjoy staying here because of the cleanness and friendly staff. What we were disappointed this time was that the pool was closed for maintenance. We were not able to use the pool.

Bathroom door swung inward and left no room to open or close door without standing in limited space beside toilet or standing in shower.

Upon checking in we had Gracie check us in and she was so friendly and kind. She unfortunately let us know the pool would be closed until further notice as they were draining it and repainting it. It was an extreme inconvenience as we had booked this hotel strictly for the pool. The property was clean but there was no ice machines but ice buckets in the room. The microwave was hidden behind the desk and we didn’t realize this until the last day we were there. Breakfast was very good, well stocked and had a good variety. I’m very disappointed in the rooms. Our first room was filled with mold and the bed was dirty. I was also severely disappointed as there was a tiny stand up shower and no bath tub. I went down upset about the pool and the mold in the shower and was told they could upgrade me to a double queen room when we were in a single king. Once we got into our new room there was dog hair all over the floors and the beds and I kept sneezing. I was also grossed out because a lady was holding her dog while she was grabbing breakfast and got food everywhere. It’s disgusting how they allowed animals everywhere because it made everything very dirty. I wouldn’t stay here again. Not to mention the parking situation was horrible. There was NO where to park so we ended up on the street.

They're alot od breakfast options like hash browns, cereal, and including a waffle maker!! My kids loved the hash browns would definitely come again. The room was amazing and one of my kids got to sleep on the sofa bed, amazing bed my kids was very comfortable!!

Non recomendo vbbbvgvvvccxxx

Everything was except the size of the bathroom clusterphobia

Good location, clean, very helpful staff and good breakfast

La verdad estaba limpia la habitación,el olor de la habitación no era muy agradable,olía a humedad ,el personal era amable y la comida estaba muy buena,pero en realidad yo traté de cancelar la reservación 3 días antes y había pagado el seguro de viaje y los gerentes de este hotel no son para nada comprensivos ,tuve que ir a este viaje con todos mis niños enfermos,ellos no quisieron reembolsarme el dinero del pago de reservación,si vas a reservar reserva en otro hotel ,que si tienes necesidad de cancelar por alguna emergencia si te puedan reembolsar tu dinero .

The television was an older model and couldn’t order movies or cast from my apps to watch tv

I was particularly impressed by how friendly and attentive the entire staff remained throughout my visit. Everything felt clean, welcoming, and exactly what I needed for a relaxing getaway. I would definitely recommend this spot to anyone looking for a stress-free and comfortable trip.

The cleaning lady was very nice

The the room 214 was clean and comfortable but the out of room sounds and noises were a little annoying while trying to sleep.other than that I was satisfied.

Computer system was down but check in was still done very smoothly.

The quietness I seen a baby roach crawling on the wall and the fridge in my room didn't work all my food that I bought went bad my room AC was full of spiderwebs

The staff was very friendly and helpful. Great location and the room was clean and well prepared.

Great stay Great staff , clean room and bathroom comfy bed Great breakfast

Pls add a body moisturizer cream in the room.

No me gustó que no tiene microondas en el cuarto , pero si algunas cucarachas pequeñas

No microwaves in the room.

? ❤️

Stay was great. Gracie was awesome. Breakfast was good. Staff was attentive. Rooms clean. Family friendly. Safe parking

Enjoyed our stay.

Clean, great value for price

It was all good

Excellent service and friendly staff

Muy excelente estancia , recomendable

A bit disappointed with the disposable plates and utensils. Hadn't stayed at a Hyatt Place for a long time and I was used to real plates and silverware. The paper/plastic plates and utensils make the hotel feel cheap. Additionally, the hallway to our room on the 5th floor smelled like dogs, which was not acceptable!

The property and our room were really clean, and the location is in a great area. We also appreciated that the parking is gated and secure. The breakfast was okay and had a decent selection. Overall, we had a great stay and would definitely stay here again!

Clean cold room, welcoming great location

Excellent customer service.

A+

The room had mold and you can smell it very strongly in the bathroom.

Extremely disappointed with my experience. My van was broken into, along with many vehicles that same night. The hotel staff didn't show any concern or offer any assistance, extremely unsupportive and dismissive.

The hotel was nice, but the bathroom area was way too small. It was very uncomfortable when trying to get in and out of that area.

Nice place

Very clean and inviting Nothing

It was a good place to stay very welcoming and helpful the staff

Where do I start. Checked in, dropped off our luggage and went out to eat. When we came back we tried to use the pool but it was FILTHY with bugs and debris. Tried to look past it but my children were frightened by the amount of crickets and wasps in the pool. When we came back to the room, the ac wasn’t working. I tried calling front desk with no answer. I go down to tell the gentleman and he apologized and offered another room. Of course we had to re pack everything to move. We were give the new keys and moved in. When we tired showering the shower head was not working properly. I wasn’t about to be moved yet again so we just dealt with it how we could. We will never return to this hotel.

Gated parking, easy check in, clean rooms,

The staff were all do welcoming and attentive. They were always there to help.

I was the guest of the day and I received a nice little price in my room and a sweet note. Loved it!!

Lobby is wonderful a they have the best staff.

N/A

food my truck got jack.

I did not like that I was not able to sleep comfortably because there was light coming in through the window. But I didn't see until after we were checking out I noticed there were two different shades for the window that I hadn't seen before.

Everything was great the pool just needed to be maintained better had a lot of wasps and dragonflies in the water

The bathrooms are way too small

Check in was great. Man that checked me in was professional & friendly. One of best checkins ever. Past years I traveled for Govt., this was easy & great.

Nice

Outstanding

N/A

Front desk very helpful. We called in advance to let them know we were doing a late check in. They front desk staff made everything easy for us. We really enjoyed our stay. really recommended for families with kids.

Clean rooms and parking is great. Conveniently located

Breakfast is good

It was Everything I thought it would be. The staff was very helpful the room and breakfast was all in point.

Had an amazing stay, clean room, and breakfast was hot and very good!

Clean, great parking good breakfast

Ice machine broken on both floors Had to go to front lobby to get ice n use the microwave

Gated parking , clean room, friendly staff, & good breakfast.

Clean and spacious room, well maintained and staff was very helpful. Breakfast was okay but that’s typical so that’s fine! I recommend for people who like to stay in a suite like situation. Every room has a sofa that converts into a bed.

Clean, great staff and great location.

Find another location

Good hotel to stay for vacation and there breakfast is good. Staff is friendly helps when you ask. Only thing I didn’t like was the pool looked kinda dirty

Refrigerator didnt work wanted to put some water bottles in there but nope

Very clean smells good and the staff was incredible very helpful, breakfast was delightful! Would definitely book again for future stays!

Room was a perfect size, the bed and pillows were comfortable and the breakfast was plentiful. Enjoyed my stay.

I had a very disappointing experience at Hyatt Place San Antonio. The refrigerator in our room was not working, the telephone did not work, and the television had very limited channels and entertainment options. The breakfast was also disappointing. Most of the hot breakfast items were pork every day. We informed the staff that we do not eat pork and requested alternatives such as turkey or chicken, but nothing changed during our stay. The staff offered to move us to another room, but when we checked it, it had the same issues. They even suggested that we leave the hotel, but we were already on our trip with tickets and plans booked. Finding another hotel at the last minute would have disrupted our vacation and cost us more time and money. Because of that, we had no choice but to stay and adjust to the situation. For the amount we paid, we expected much better service, working room amenities, and better customer care. Overall, this stay was not worth the money, and I would not recommend this hotel unless these issues are resolved.

Nice room and helpful staff.

10/10 todo ,,lugar y almuerzo ! Muy amplias las habitaciones

Me gustó , muy amplia la abitacio , limpia .

Staff were friendly and helpful with requests. Place and room were clean. I would definitely stay again and recommend. Family friendly.

No pool it was under cleaning maintenance

great stay

Muy limpio y buen desayuno excelente servicio.

It was clean and everyone was nice and helpful

Clean facility , professional staff, and good breakfast

Good

Clean room, easy check-in and great bfast

The 2 full bedroom was very accommodating.but the upper corner ceiling was pealing back a bit due to rain water. The AC was inefficient in lowering the humidity level and to close to bewith limited passage to draw the window blinds

The air conditioning was a bit loud other than that it was a very nice place.

The staff & parking is amazing

Had to ask for pool towels and for the sheets, blankets and pillow for the pullout. I was told they should be there but they weren’t. Also, no phone service on the room phones. I asked for a list of nearby restaurants, none was available, I was told their list was being updated. Breakfast was good, however omelettes were cold. The front desk ladies were very helpful- went to get towels, sheets, blankets, she was also able to verbally give me a list of restaurants near the hotel for me to order from and refilled my water tumbler with ice and water. Overall, it was nice, clean and peaceful. I would stay there again.

Buen ser vicio

Staff was awesome and friendly. Open parking. The pool did not look maintained and clean. Our room was nice but the blankets and sheets had some type of stains on them including the

This is our favorite place to stay when we have business at the medical center. It’s always clean and quiet and they have a great breakfast! The staff is always friendly and helpful. We like being able to walk to one of our favorite restaurants for dinner.