Hyatt Place San Antonio–North/Stone Oak

Clean room, polite staff, good breakfast

Very good

This place is perfect if you need to get to Stone oak Methodist hospital. The room was good upon arrival except for 2 things...the AC was too loud and the hot water took forever to get hot in the shower. I was so exhausted that I basically took a cold shower. Rm 123. I'm not sure what the issue was as it was around 5pm not early in the morning. Staff was lovely. Thank you to them for extending my stay and not making me change rooms. The breakfast looked good although I never got a chance to have it bc I had to get to the hospital. Oh also security guard seemed to be present and aware of things going on in the parking lot. I appreciated that as well. Bed was very comfortable.

Exceptional

Great location and clean !

Clean room and fantastic breakfast.

The staff were extremely friendly in such a nice way and all else just great!

When I got to the hotel after a long day traveling, they advised me that hotel oversold and I would need to go to a different hotel for the night. It was after midnight and I was really hoping to just go to bed. I had five nights booked. The hotel they told me to go to was rather run down. I returned for the rest of my stay, and it was fine, other than the dinner selection was very limited and the same staff was serving the front desk as the bar and restaurant, so wait times w.ere long .

It was a wonderful stay!!

This was a great stay. The room was clean, the staff was nice and the check-in and check out were seamlessly quick. I even like that there was and extra blanket and pillow already in the room without having to ask. The pool was closed due to maintenance but, I can’t even complain about that and least it’s been maintained. The restaurant had something happened earlier the day we stayed so they on had personal pizzas available. Not my first choice but, at least there was still an option available to guests. I also like that at certain times they close one of the gate to get on the hotel property. So, there was only one way in and out. It gave me a sense of security and I wasn’t worried about my vehicle. I would definitely recommend this hotel to others in the future.

Great location and amenities.

Cleanliness. Hair on the sheets and pillows. Sauce-looking substance on the ceiling. Sink outside of bathroom.

The breakfast was delicious!!👍

I always have a pleasant stay at Hyatt hotels. The beds are super nice and its always an elevated feel. The fridge was unplugged and the check in staff charged me twice. Management reviewed in morning and resolved the payment issue.

I always have a pleasant stay at Hyatt hotels. The beds are super nice and its always an elevated feel. The fridge was unplugged and the check in staff charged me twice. Management reviewed in morning and resolved the payment issue.

Muy bien.

I showed up to the hotel and apparently it was overbooked so they sent me to a different hotel (Courtyard by Marriott) down the street. They were almoat at capacity there so they put me in a room that was not comparable to what I had booked and paid for already. Terrible experience.

I showed up to the hotel and apparently it was overbooked so they sent me to a different hotel (Courtyard by Marriott) down the street. They were almoat at capacity there so they put me in a room that was not comparable to what I had booked and paid for already. Terrible experience.

The hotel location was good for medical appointments. The room was clean and nice to have a sitting area. If you are a light sleeper, the walls are thin and can hear neighbors. Mattress was lumpy.

Very clean and staff was very friendly Everything was great

Very clean and staff was very friendly Everything was great

You need to double the size of the breakfast. It needs to be a lot better and we need people to wait on us. The lack of liquids is horrible.

Location

n/a

Our room was clean and breakfast was awesome!!!

Our stay was great. The only issue was the ac make a humming noise. My husband is a light sleeper and that noise kept awaking him up whenever the ac came on

Superb

This has been one of the best stays I have ever had in San Antonio. The environment is so peaceful and relaxing. The rooms are spotless and the customer service is on point! This will definitely be my preferred hotel when visiting San Antonio

K

No microwave in the room, mattress was horrible -like they are old and too many uses. Breakfast was not the best plus a $75 charge for a pet stay. This should be posted on website!! would not stay here anymore. For a pricy hotel it’s not worth it!

.

The property has not been maintained since staying here over the years. The lobby smelled unpleasant and did not have the Hyatt Place signature scent.

Pleasant

I feel so welcomed as soon as I arrived everyone so friendly and helpful. And the breakfast bar was great 👍

I had two reservations for Sep 12.The first was booked on Aug 30 for a Two Queen Beds room(High floor)and confirmed by the hotel’s management team.On Sep 9, I booked a second King Bed room because Two Queens was sold out.At check-in, I was told my confirmed Two Queen Beds room was no longer available and had been changed to a King Bed without any prior notice. I was therefore given two King rooms, including a cheaper room than the one I had paid for.The front desk blamed this on Expedia reservations and the hotel being oversold.However, inventory management should not become the guest’s responsibility. I even offered to cancel through Expedia and book the King room directly with the hotel. I was told that if I canceled, I would lose the King room because it would immediately be given to another guest on the waiting list.This left me feeling pressured to keep the reservation. Even worse, no one initially offered to address the price difference.I had to ask before the front desk finally offered a $20 discount(However I still didn’t receive this amount to my account yet) If a hotel downgrades a guest due to an overselling or inventory issue, it should proactively acknowledge the mistake and provide appropriate compensation—not wait for the guest to demand it. The issue is not simply the room change, but the lack of notice, poor communication, lack of accountability, and the way the situation was handled.

There was no microwave in the room , so that was unfortunate

Beds were comfortable and staff and breakfast was amazing There was no microwave in the room , so that was unfortunate

Good

Todo estuvo bien de verdad y el personal fue muy atento

Pleasant

We have stayed at this hotel many times, both for work and with our family, and we always enjoy coming back. The staff is always friendly and welcoming, the service is great, and we feel very comfortable every time we stay here. It has become one of our favorite places to stay, and we will definitely keep coming back!

paid for a room with (multiple beds) which was supposed to be at least 2 queen beds for 4 nights. When I checked in, I was told they changed my jroom to 1 King bed and didn't have any other rooms available. There poor excuse for the switch of my room was because I only listed that 2 people were staying in the room. If I wanted to sleep with the other person ,I would have booked a King bed. It was 10 at night and I had to find another hotel. In addition they already charged my room for 4 nights. Terrible situation and no manager on site to help. Poor management!! BEWARE!

Nice rooms, good breakfast, but avoid the elevators! Smells like electrical fire and they shake.

Great place

Clean, and the people were very kind. Not something you find anymore.

The hotel needs maintenance.

2nd time staying here and we can't say enough good things. Staff is amazing and courteous, very clean rooms, amenities are spot on and very clean (pool, gym even lobby).

Good hotel to stay

I loved it all! Great location, this is my new go to spot

Staff is fantastic. Easy and quick check in. I loved the mini suite; lots of room for all our stuff. Great big tv that swiveled from the room to the living room. The only thing is that there’s not many channels to choose from. They do have other services like Netflix that you can access. Breakfast has a good variety of options. Now the ugly, the water on the toilet kept running all night and day, the ac unit (old units) was very very loud and made horrible noises all night long. Needless to say, we didn’t get much sleep/rest. No toiletries or plastic cups at all. One coffee cup in the room even though we had two guests. We didn’t use any other amenities. Overall, it was good, not great.

Booked 2 nights. Got up first morning and the shower was broken. Called front desk and asked for another room. Front desk said they'd send cleaning staff to look. I said it was a plumbing problem, not a cleaning problem. He said he'd send maintenance. Waited a while, maintenance showed up and looked at the problem, then left to get something. Eventually he came back and fixed the problem. I wonder how the cleaning staff had cleaned the shower/tub if water was unavailable due to the plumbing problem. In addition to this, I didn't care for the weak pressure of the shower and I checked out. Went to better hotel that cost twice as much, but I didn't have time to shop. Will not go to La Quinta again.

Location Staff seemed non existent

Staff seemed non existent

Por cuestiones de salud me he hospedado muchas veces en los últimos meses por la cercanía del hotel a los centros médicos en los que atiendo problemas de salud y siempre las experiencias fueron excelentes excepto excepto la estancia del 18 al 20 de Agosto reservada y pagada totalmente semanas antes. Hice check in el Martes 18 de Agosto y el 19 de Agosto a las 12:00 pm se presentó una mujer en mi habitación, a pesar de haber puesto la señal de NO MOLESTAR pues acababa de regresar del hospital donde me realizaron un procedimiento en mi corazón y necesitaba guardar reposo, a pesar de ver mi estado de salud delicado me solicito que dejara la habitación o bajara inmediatamente a pagar. Le mostré la reservación y el comprobante de pago que hice semanas antes y semanas retiró diciendo que ellos no tenían registrado el pago de mi estancia. Después se aclarar el asunto, al día siguiente Jueves 20 de Agosto, otra mujer fue a mi habitación a las 10:00 am nuevamente llamando a la puerta bruscamente a pesar del letrero de NO MOLESTAR solicitándome que dejara el hotel porque ellos no tenían registrado mi pago. Al final hice el check out a la hora correcta y me retiré con mucho disgusto por el mal trato recibido por el personal del hotel.

Only was with them overnight. Everyone was very helpful and friendly. Would stay again.

Friendly staff and very helpful. Very clean hotel.

Clean rooms and good breakfast !

Excelente hotel.

Everything except the water situation No water in rooms at all we checked in at 3 and Noone said anything about the water leak until we called the front desk they put letters saying it would be 4 hours but still at 9:30 at night there wasn't water.

No water in rooms at all we checked in at 3 and Noone said anything about the water leak until we called the front desk they put letters saying it would be 4 hours but still at 9:30 at night there wasn't water.

The hotel was clean and well maintained. It had the feel of a brand new hotel. The staff was polite and attentive to our needs.

They only serve coffee with breakfast unless you want to buy Starbucks from the bar. Breakfast stays warm, but it's only hot when freshly served. Room was clean and housekeeping was respectful of property and presence. Pool is saltwater, but not kept warm in an air conditioned room.

Very clean room and a wonderful breakfast

Magnífico.

very clean and courteous staff

I have no complaints. Everything was fine.

Nice breakfast but a bit crowded. Very friendly staff.

I have to give it to the lady in the front desk. I didn't catch her name, but she was very helpful. She was absolutely wonderful! We had a great experience, everything was clean and the atmosphere was great too.

When we were bringing our shopping bags inside, the door closed behind us. A housekeeper was cleaning the room across the hall, so we asked her if she could let us back in. She responded rudely, saying, "No, you need to go downstairs and ask the front desk." Ok, we understood that for maybe security reasons, she couldn't let guests into rooms, so we didn't make an issue of it. Later, we asked the same housekeeper if we could have a few washcloths, and she rudely responded, "No!" Her tone was unnecessarily rude, and we were honestly surprised. We simply went back to our room without saying anything. The next day we contacted the front desk to request housekeeping service for our room, but the only thing she did was drop off towels. She didn't bother to take the old ones or the trash. Overall, the lack of helpfulness and the unfriendly attitudes made our stay much less enjoyable. I understand that hospitality can be a demanding job, but treating guests with courtesy and respect is a basic expectation.

Checkin without a problem but world recommend not to say out loud a room for ONE... especially being female.

Good location

Elevator made loud shaking noise and the elevators should always return to the bottom floor

Pillows were not comfortable. They were flat but besides that our stay was good. They do charge you a $200 incidental fee that should be reimbursed Marlene stated.

You have to make sure you drive.

It’s been a few years that I have stayed at this property and you can definitely see the age of the property. The room we stayed in can definitely use some upgrades. There were parts of the baseboard that was coming undone, the bed was lumpy, the pillows were uncomfortable, and it seemed like every piece of furniture had stains or some sort of damage to it. The room could use a new sofa bed as well. Not the experience I had the first few times staying at this property.

Clean hotel. Our room was spacious and great AC. Nice little bar. Very convenient for our stay. Front desk was friendly

Todo en general estuvo de maravilla! Recomiendo 1000x1000♥️

Staff was very helpful and nice. Breakfast was great 🙌 and kids enjoyed the pool.

It was good. Breakfast was exceptional. Two thumbs up.

Excelentes instalaciones y personal muy amable.

I loved the layout of the room. Everything over all was really nice. However the pool wasn't very clean and there was a weird metallic smell near the elevators & mechanical room.

Very nice and clean!

Come back again

Clean

one elevator waas out if order

Very nice and good location

Excellent service

It was clean and people where great

Very nice hotel

The noise of the AC unit in the room was extremely loud to the point it kept waking us up every time it went on. So needless to say we didn’t rest. Other than that the staff was great, room was clean

Our stay was great! The room was very clean and the breakfast was very good!

The room had a strange smell, like someone cooked there.

Marlene and Elisabeth were amazing.

The only thing was one of the elevators was out of service. We used the stairs.

Everything was great!

Excelente.

The refrigerator had rust underneath and wasn’t properly placed and didn’t work well . The ac was a bit loud. Front desk was super nice and helpful however .

We stayed one night at this hotel with our Family of 5 and the stay was very pleasant. Clean, spacious room and great service. I love that there is no carpet in the rooms.

This was the perfect spot for our vacation for the ye concert!

Booked a 2 day Stay the rooms were clean , staff were very nice and helpful and breakfast was excellent will defiantly be booking with Hyatt place again

The floors inside the room were dirty as evident by wearing white socks. Under the bed was filthy. The bathrooms were well maintained. The bathroom door above our room kept squeaking throughout the night as the guest used it. Probably housekeepers don’t report it to maintenance. Hot Breakfast items were warm at best at 8:30am. We skipped breakfast the second day and went out for food instead. Front desk agent/bartender was excellent! Good amount of EV chargers.

Really clean, staff was really helpful and the breakfast was really good.

I saw a cockroach in the room that we were in and I couldn’t complain since it’s late night when I reached and I was so tired

One particular person was EXCEPTIONAL!!!

Great place

Loved everything about the hotel. The screencast is hard to operate and you need to download an app to operate the entertainment services

Great staff Comfy stay

It's old hotel

Clean room and helpful staff

GREAT PLACE TO STAY. FRIENDLY STAFF, VERY ACCOMIDATING. BEDS WERE SO COMFOTABLE AND THE AC WAS ICE COLD! REALLY ENJOYED OUR STAY

Comfortable rooms

The next morning we had breakfast at hotel and it was great. Plenty of options to choose from. The staff was great and very accommodating. Thank you all for making our stay enjoyable. NG

Perfect for our one night stay.

Will definitely be back

My only beef… no microwave in room.

Great stay! Very clean rooms, friendly staff, and great free breakfast!

Room was clean but when it came to using the pull out bed... wow... my kid complained about his back hurting the whole next day... please do better.

Great customer service. The staff was very friendly and helpful. The room was very clean and nice, and the breakfast was delicious.

Nice,clean property so close to medical locations. The street noise on the highway side of the street is audible, but not loud. No microwave, but they are happy to microwave something for you downstairs. Great place with friendly and helpful staff. Most defitely staying there again.

Helpfull staff, clean room