Hotel Valencia Riverwalk, Valencia Collection

Great location and lovely room. Would absolutely stay again. Easy access to RiverWalk.

I stayed at the Valencia Riverwalk for the American Public Health conference this past week and really enjoyed it. The staff was extremely kind and helpful, and the beds were very comfortable. Despite being right on the river, noise was not an issue, which I really appreciated. The room doesn't have a microwave or an empty mini-fridge; the one in the room is filled with minibar items. It didn't bother me, but it's good to know for anyone who may need either.

Great location! Very nice room with plenty of space. The one thing that needs some improvement is the staff knowledge to the location of the hotel. We asked if the hotel had access to the Riverwalk & they said NO; needless to say there was. 😖

Awesome place. Great bars and restaurant. Quiet room.

I love everything about this property. I've been coming here for years. What I don't like is having my bag stolen

The property was extremely close to the Riverwalk and lots of fantastic restaurants

very friendly staff

The place was very clean. We did not use the restaurant on-site. Riverwalk is just out the back door so convenient.

Beautiful scenery, lovely staff, very clean.

The room is neat and spacious. The staff are very professional & friendly

Upon arrival dirty

Very good property to stay and enjoy the Riverwalk

Amazing hotel. Welcoming staff, overall excellent stay. Will be back.

Hotel Valencia surpassed our expectations. Everything and everyone was top notch.

The staff is really nice and welcoming. Room was also very clean. Thank you!!

The Staff were so friendly & helpful! Very accommodating! The food was excellent! Will stay there again!

Great location near restaurants, coffee shops and stores. Within a few feet of the riverwalk too. Hotel bar was outstanding!

Great location

Our stay was perfect from the staff to the room. Will be staying here again in the future.

I loved the experience. Clean room, comfy bed, well-stocked bar, and polite, helpful staff. I was in town for the day, and I enjoyed my stay.

Absolutely everything in this hotel is perfect, from arrival to check out. Valet staff, check in staff, all wait staff and housekeeping, management, et al, exhibit sheer professionalism and care. The building itself, right on the river, yet convenient to street locations as well, is a gem. I can’t imagine staying anywhere else when I visit the Riverwalk area

The suite was absolutely spectacular, and the level of customer service was truly first-class. Roger's professionalism, generosity, and genuine commitment to guest satisfaction speak volumes about the hospitality at Hotel Valencia. It's rare to experience this level of personal attention, and it certainly did not go unnoticed. Top-notch accommodations, outstanding service, and exceptional hospitality! Hotel Valencia Riverwalk has earned our highest recommendation. We will absolutely be returning!

Other than that, everything was fine.

They charge 65 per day for valet parking… Mandatory, no microwaves or refrigerators in the room… They had a small refrigerator full of their own stuff and if you touched it, you would get charged for it… For the price that we paid for the room, not worth it, but location was great.

This hotel was absolutely incredible from the architecture, decor, cleanliness, and friendliness of the staff. We couldn’t have asked for a better experience. Every staff member had a smile and was insistent on helping us out for every need. The valet parking service is worth every penny, as well. The staff had our car ready quickly with an easy to use request feature on our phone, and rarely did they need to ask my name. We will absolutely stay here again on our next visit.

Beautiful motel, however never received our “complimentary” bottle of wine promised by Expedia.

Staff was great

Added daily destination fee and $69/day parking was excessive. Should have had a refrigerator.

Perfect

Room cleanliness was lacking. The usual suspects, hair on the toilet, hair on the floor, and handles/switches/countertops had grime and caked on dirt. Items in the rooms need touch ups. Scratches all over the head boards, single pillow for comfort, and everything seemed dated in our room. For the price we paid, expectations were high and a let down unfortunately. Lobby and 3rd floor were beautiful as expected and we enjoyed the coffee bar during the morning hours. Staff were very friendly aside from the restaurant waitress. She didn’t seem overly excited about having guests for breakfast; short conversation and walks away before the questions could be asked. Food prices were overpriced both dining in and room service.

Clean room and friendly staff

Edgar the front desk had a horrible attitude

The staff is superb, from the valets to the front desk. They are happy to help and very welcoming. Thank you

Clean room, great place to stay by the river walk

The property is beautiful, antique style and clean. The rooms are very spacious as well. Also loved that they have a balcony overlooking the riverwalk. Easy access to the riverwalk. Definitely will be booking more dates here.

The location and the property were amazing! The one issue we had with housekeeping was corrected immediately! The front desk staff and the bar and restaurant staff were some of the best!!

Love this hotel. Reception staff were awesome!!!

Overall Valencia was great

Wonderful location off the busy and noisy part of the River Walk.

Very comfortable bed, great temperature in the rooms, super friendly and accommodating staff, perfect location. We go to San Antonio often and will absolutely be staying again.

:)

Great location! The room was clean and the beds were very comfortable!

Valet service ruined my whole experience there. The management must educate the valet workers so that the guests do not suffer at their incompetence.

One of the best experiences we had in San Antonio started here. Great location and easy access to the major attractions in town.

Beautiful property. Quiet and relaxing, and convenient location, an easy walk to local landmarks, restaurants, etc. Highly recommend.

Loved our stay at Hotel Valencia for a conference. It was a nice 11-12 min walk to the conference center and I loved our neighborhood right on the Riverwalk. Hotel staff were incredibly kind and housekeeping was wonderful, with a fresh room every day. I wish there was more dresser space to fully settle in with clothing (kind of lived out of my suitcase) but that’s a small complaint with all of the wonderful perks!

Top notch service and lovely room!

The hotel and its staff are amazing! This was my third stay and it definitely doesn’t disappoint! The location, view, and food are on point. I highly recommend!

Great stay. Close to everything. My only regret is not staying longer

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Amazing accommodations! The staff was friendly and helpful! Highly recommend!!

One of my favorite hotels to stay in San Antonio. Always top notch. Highly recommend.

I loved the hospitality of all the staff. They were warm and definitely welcoming. I would definitely return. It’s also literally across the street from the Riverwalk.

The entrance is about all that is kinda cool. They tried to charge me twice.

The entrance is about all that is kinda cool. They tried to charge me twice.

From the moment of check in to check out, the staff in all capacities were excellent. Even the valets were terrific. Afternoon snacks at the launch were very good with the Charcuterie board an excellent value. After our event, dinner in the room was perfect. 24 hours of an exceptional value. I highly recommend.

It was super awesome great!!!

The staff is amazing! Rooms were clean and well maintained

Great stay wonderful location

Great place to stay. Highly recommended

Queen beds instead of doubles would of been much more better and comfortable. Was super noisy all night outside from people and cars and was almost like there we were sleeping outside, they need to invest in some good sound proofing to the walls and double or triple glazing on the windows, especially for the price we paid for the few nights

A lovely place to stay. Staff were great and so was the room. Valet parking was a rather expensive at $60 to $70

Checkin was smooth with very friendly helpful staff. Breakfast tacos very delicious. Bartender was cordial and helpful.

The staff was okay, but they didn’t make me feel particularly welcomed or valued as a guest. I also paid for valet parking, but when I called for my vehicle, I was asked to walk to the corner to retrieve it. This was very inconvenient and not the level of service I expected from a paid valet service. To make matters worse, two days after my stay, I noticed an additional smoking fee charged to my account, even though we never smoked in the room. I find it extremely frustrating to be charged for something we did not do, especially after already having concerns about the cleanliness of the room. Overall, it’s disappointing because the hotel was beautiful, but the cleanliness, customer service, valet experience, and unexpected smoking charge have left me with a negative impression. I expected a much better experience and hope management takes these concerns seriously, addresses the cleanliness issues, reviews the valet service, and investigates and removes the smoking fee. Guests deserve clean accommodations, welcoming service, reliable valet service, and fair, honest billing.

Great location. Beautiful hotel. Friendly staff

Such a great hotel and next door to The Majestic Theatre!

Classy and clean. Friendly staff

Excellent value on riverwalk.

Great hotel in an awesome location on the Riverwalk.

The lady at check-in was unfriendly.

Great atmosphere. Staff was wonderful.

This was hands-down the best hotel I’ve ever stayed in! It made my cross-country trip enjoyable to stay in such a beautiful, conveniently located, hotel! Truly, it was spectacular. In fact, three different people who I FaceTimed while I was there have added it to their bucket list!

Staff members were so welcoming and friendly. Best hotel to stay at when traveling

Our stay at Hotel Valencia was a wonderful experience from beginning to end. Every interaction with the staff was welcoming, courteous, and helpful, which made our stay even more enjoyable. The hotel's location was another highlight, as it was conveniently locate along the River Walk, and within walking distance of the Majestic Theatre and several great breakfast spots. We loved being able to explore the area without having to travel far. The combination of excellent customer service, and convenient location, and a comfortable atmosphere made our visit to San Antonio that much memorable. I would definitely recommend Hotel Valencia and would gladly stay there again.

Property was really nice, plenty of inside amenities where you didn’t have to leave unless you wanted too. I was disappointed with my room the bathroom was very dated and a lot of scuff marks just wasn’t clean compared to the rest of the hotel. And I did not get city view from the room I was in.

On the Riverwalk, close to the theater. Very nice accommodations.

The room was beautiful and it was very close to some great hangouts. The staff was very friendly and helpful.

Beautiful hotel, great staff, and perfect location along the riverwalk. We would stay here again!

Awesome. Would recommend.

Beautiful place and great location.

My room didn't manage to keep cold, would wake up sweating. Bed wasn't all that comfortable either, look forward to getting home to my own bed. Other than that, it was a nice stay.

Great place to stay

The hotel is beautiful, BUT the beds are soooo uncomfortable.

It was a comfortable two night stay!

Don't open the jelly beans.

Don't open the jelly beans.

Always beautiful

Cool hotel great location

The staff was amazing. The valet Fabian was super helpful. The front desk Miracle, she was amazing and super nice. She definitely made it a 10 out of 10 stay.

Great stay. Great staff.

Clean, great craftsmanship and updated, great location. Only thing I didn't like is the fridge fully stocked with items that have to be bought. Couldn't use it for our stuff. Personal preference that they don't tempt us with overpriced snacks in room and fridge.

Great location on the River Walk! Clean room and friendly, helpful staff. Plus, I had a restful night's sleep in a comfortable bed. Would go back if I visit San Antonio again.

United States

Great stay! 💪

Absolutely beautiful hotel, loved everything about my stay!

Fabulous stay. Very clean, nice room. Great location. Exceptional staff, very friendly and helpful! Elevator to Riverwalk was a great bonus. Would definitely stay again.

The people at the vale were so helpful, friendly and kind

No comments

The property overall was very nice and we loved the location on the Riverwalk with a number of dining and shopping options. The room was decent, however the rug could use shampooing. We also had to request a cleaner comforter. The drinks and wings at the bar were excellent and there were plenty of photographable area for some great pictures. Was a bit disappointed in the additional undisclosed hotel fees at checkout but my overall experience was good.

Location, vibe and staff No pool

Location, vibe and staff No pool

X

Great property right on the Riverwalk close to restaurants and shops. Room was clean and comfortable. Would recommend!

Excellent staff. Great location on the Riverwalk. Excellent restaurant. Only complaint was the noise from the street. Our room was city facing and even though we were on the 7th floor, the street noise was loud. More noise insulation needed for those rooms.

the AC didn't get cold

the AC didn't get cold

Nice hotel. Needs some updating.

Great place to stay! I would definitely stay there again!

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We had an amazing stay!! The hotel is beautiful and the room was clean and very cozy. A must is dinner at Dorregos it was the best ribeye ive ever had!!

Perfect in every way!

We enjoyed our stay

Location to the Riverwalk and airort

Check in process was simple at the front desk Valet staff outside were polite everytime you entered/ left the hotel, always opened the door and greeted you well, a very pleasant experience. Self parking is available in local garages (we used Houston garage) for a fraction of the price! No swimming pool! . It would be great if more information/ recommendations for the city could be given to travellers, even a small map! Room was clean, a good size and had all the necessary amenities. Good communal spaces within the hotel.

Location. It's very difficult to find parking.

Location. It's very difficult to find parking.

It doesn't have a pool. I found it a little expensive.

It doesn't have a pool. I found it a little expensive.

I liked how everyone was very polite That we booked with city view and we didn't get the view

They didn’t answer the phone several times and the 7th floor heavily smelled like smoke it was very concerning