Hotel Indigo San Antonio Riverwalk by IHG

Hotel itself was fine except for very poor lighting in the room. Parking on the other hand was a nightmare. Valet was only option. Incredibly expensive and had to wait 45 minutes to get our car taken due to only 1 person working and clearly he had a long way to go.

Location Free breakfast.

Staff was great location was great could enjoy riverwalk festivals from the pool. Only down fall was parking but great rooms

Room was not ready at 4pm. It wasn’t ready until about 5:30pm. When I got in the room, the carpet was soaked and the bathroom smelled awful. Not super clean either. They gave me a drink voucher for the inconvenience but the bar was not open for the hours I was able to get a drink.

A great intimate atmosphere right on the river walk, Staff was always friendly and helpful. Showers were great!!

Overpriced. But if you want...

Exceptional

Exceptional

Terrible night staff, had food order and the night staff lost the order or gave it away or maybe ate it

40 minutes late getting us into the room. They did comp us 2 breakfasts and it was great!

Super

Close proximity to venue Signs directing customers to rooms could be better

Close proximity to venue Signs directing customers to rooms could be better

Nice hotel, but we arrived right at 4 for check in and there were no rooms available. We had to wait an extra 45 minutes to get into our rooms. Also the parking is terrible. There is parking for the hotel across the street which costs $29 a night, but when we tried getting a spot, they informed us the parking lot was completely booked. So we had to pay $52 a night for valet parking, where they park your vehicle across the street in the same “booked parking lot.” I just thought that was a total rip off.

The service was excellent from start to finish. The valet service was great, and we really appreciated receiving complimentary breakfast vouchers. Our room smelled fresh, was clean, and felt welcoming when we arrived. Overall, the staff helped make our stay enjoyable, and we appreciated their hospitality. Although our overall experience was positive, we did encounter a water bug in our bathroom, which was disappointing and took away from the comfort of our stay. I hope the hotel addresses this issue to ensure all guests can enjoy a clean and comfortable environment.

The service was excellent from start to finish. The valet service was great, and we really appreciated receiving complimentary breakfast vouchers. Our room smelled fresh, was clean, and felt welcoming when we arrived. Overall, the staff helped make our stay enjoyable, and we appreciated their hospitality. Although our overall experience was positive, we did encounter a water bug in our bathroom, which was disappointing and took away from the comfort of our stay. I hope the hotel addresses this issue to ensure all guests can enjoy a clean and comfortable environment.

Riverwalk view was beautiful

Absolutely loved the location, the vibe and the cleanliness The restaurant days and hours

Absolutely loved the location, the vibe and the cleanliness The restaurant days and hours

Our only complaint, was that our neighbors were smoking on their balcony, which caused us to miss out on using ours. The hotel was lovely and the staff, especially Chasitiy.

Passable

Exceptional

The location was great. The suite was fabulous however the toilet was very low. I didn’t feel the need for a handicap suite. However the toilets didn’t seem standard size which made it challenging for me. I had knee surgery 6 months ago. I can use a standard toilet without a problem. This one very low and made using is challenging.

Room was hot, had to wait until 11pm to get it fixed.

The location was great. The suite was fabulous however the toilet was very low. I didn’t feel the need for a handicap suite. However the toilets didn’t seem standard size which made it challenging for me. I had knee surgery 6 months ago. I can use a standard toilet without a problem. This one very low and made using is challenging.

It was a great little hidden gem.

Exceptional

Trying to get management or staff to return calls have been awful

Rooms are large and spacious.

Will be returning

Staff was nice. $45 for self parking in a half filled lot across the street is WILD. For that reason alone this hotel is not worth the stay. It is not worth the price overall

Exceptional

Very good

No construction

No construction

Room was clean and the staff was very helpful. To use the valet was a little challenging since the front of the hotel has a tiny parking lot. But the valet staff was also great! It’s easier to park across the street from the hotel, it’s still hotel parking and there is a fee. This hotel is in a great location! 10 min drive from the Pearl

Wonderful hotel, excellent stay

Clean room.. valet was always on time. Staff was very helpful and answered all of our questions.. very welcoming :)

The staff was amazing. The facilities need some work. The were no towel bars in the bathroom, the bed was placed directly next to the air conditioner so the air blew directly on the bed, had a sore throat both mornings. The room had poor lighting and there was a 1 1/2 inch gap under the main door that let in light and noise continuously.

Great location, staff and amenities.

This place is way over priced for the state of the room, the furniture and decor in the room and just the hotel in general. We checked in and went to the room and decided it was not worth what we were paying. Told the front desk we weren’t happy and didn’t want to stay. She told us that we have to pay for one night since it’s technically a late cancellation or something. We went back and forth and she ended up refunding me but not without having to argue for that. Don’t bother staying here. There’s way nicer places at the same price.

Overall good it's a long way from the river walk main attractions. Parking is expensive and a hassle the staff is only okay at service I would keep looking if your expecting the top notch service of other Indigo branded Hotels.

We enjoyed our stay at Hotel Indigo. We had a great time by the pool. Our room had a patio balcony with a view of the river walk. The location was great for access to the downtown riverwalk area and the pearl district. I would stay at this hotel again in the future.

Not very clean, unfriendly staff, no amenities, and an undisclosed $29 self parking fee.

Clean and nice a 15 min walk to the main riverwalk

The hotel is beautiful and spacious! Everyone we encountered were friendly and welcoming. Thank you for a wonderful visit.

This property is well off the beaten path. If you are looking to be away from the main downtown area, this would be fine. If you are wanting to enjoy all that the Riverwalk has to offer then I would suggest staying closer. While it is on the river walk it is a good 10-15 minute walk to the main area. Colorful yet no frills. The beds were very comfortable and clean. The room was clean, but the property needs a little sprucing up with paint and reorganizing. Feral cats everywhere, which this property embraces. So wonderful that the cats have food and water, but if this is not your for you be warned. Not luxury by any means, but a good hotel.

The main comment that I have is that the owners should really hire an interior decorator to bring this nice place into the 21st Century, it has so much potential!!

Everything was wonderful

Very nice hotel, great location and excellent customer service

Ordered 2 beers for a $17 total. Now that the charges have come through in the bank statement, it is $37. When I called, the receptionist said “The receipt says “beer”.”

Nice clan rooms very comfortable bed and pillows . Nice amenities like the body wash and zeology shampoo and conditioners

The swimming pool was out of order (closed)…disappointing! And….there was a very big, very black, cockroach in the bathroom who defied capture!! Beware!

The only negative was that their pool was closed due to some issue...and I can't fault them for that as maintenance/upkeep/repair issues can happen any time, any place.

Staff was very friendly. Thank you Adrianna front desk. Coffee and food was great. Great service at restaurant. Only down side was pool out of service. Other than that excellent. Will definitely come back.

A great location to the Tobin and on the quiet side of the Riverwalk. Our room was clean but the hallways and public areas are a little dated. We would stay here again.

Valet takes 30 minutes, room wasn’t ready at 4pm, AC wasn’t working in room, pool was closed

good

The hotel looks much nicer in the online photos than it does in person. The rooms were outdated, and the beds were some of the most uncomfortable I’ve ever slept on. The staff was, for the most part, rude, disrespectful, and unhelpful. I requested extra towels and bedding during my stay, but they never arrived. Instead of being accommodating, most employees came across as snarky and acted like helping guests was an inconvenience. The pool wasn’t even working, which was one of the reasons we chose this hotel. On top of that, valet parking cost $100 for just two nights, which felt excessive. The only positive part of our experience was the valet attendant. He was friendly, courteous, and the only employee who made us feel welcome. To make matters worse, when I called I wasn’t given accurate information about the property or its amenities. Had I known the true condition of the hotel, that the pool was unavailable, and what the overall experience would be like, I WOULD HAVE DEFINITELY STAYED SOMEWHERE ELSE !! For a hotel charging over $700 for a two-night stay, I expected clean, comfortable accommodations, courteous staff, and the amenities that were advertised. Unfortunately, this hotel failed to deliver on all of those expectations. I would not stay here again, and I would not recommend it to anyone.

No hot water, far at the end of Riverwalk and pool not in service.

Ashley at the front desk.

I chose this hotel because of a visit from about 16 years ago. While the property was clean, I had to keep requesting towels and toiletries from housekeeping which should be replenished daily. They removed all microwaves from individual rooms and placed one in the hall for each floor which is an inconvenience. The quality of the hotel has diminished from previous years. The staff wasn’t bad, most were friendly. And expensive parking cost with limited parking spaces. I was disappointed, was excited reminiscent of my last stay. I could’ve booked a motel 6 and got better housekeeping, a microwave and free parking for a cheaper price. I stepped up my booking for a fancier experience that wasn’t fancy.

Parking is very expensive

Stayed in a balcony room was as promised I would just be sure to specify that you would like a river walk side balcony

Spacious, updated room and nice bathroom and great shower. The restaurant downstairs has nice staff and very convenient. You can walk to the Riverwalk from the hotel patio. I loved that it was quite peaceful on the Riverwalk, even on a Friday night it was quiet. I'd return and recommend!

Excellent hotel

The hotel was right on the river walk. Staff was really friendly.

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Excellent place

Everything was excellent

This hotel was very cute and had a very Tuscan vibe. The particular room we were in was huge and was tucked away in a corner with a little bump out balcony with an over look of the Riverwalk and pool. The location is very quiet compared to other main hotels on the Riverwalk and it is about a 30 minute walk on the Riverwalk to get to the main Square with all the food, people and attractions.

We had a wonderful stay! The room was clean, comfortable, and well-maintained. The staff was friendly, welcoming, and always willing to help with anything we needed. The location was convenient, and the overall atmosphere made us feel relaxed and at home. We truly enjoyed our stay and would definitely recommend this hotel to family and friends. We look forward to staying here again in the future!

Nice property, excellent location and polite staff. Not a fan of whatever they are using for an air freshener or cleaning solution; our room had a really strong smell.

It was a cute nice, hotel. Parking is very wonky though and I wasn’t prepared or have to pay for valet being it was the best option because there is no nearby free area to park for hotel guests. There is no parking lot what so ever, so my best option was to pay valet which is 52 a night. That is a lot. But other than that the stay was great.

Great location, breakfast, and rooms.

First floor was a terrible floor to be on. Loud, dirty, messy, and disorganized. The premise was not kept clean at all. No one seemed to care at all. Even the cleaning staff was loud. Def not a place I would recommend or stay at again.

I Stayed here for 3 nights in June 2026. I found my room to be large but very dark, with an unclean floor, no hot water in my shower, and an unpleasant odor in my room. Lots of deferred maintenance is evident at the property with burnt out lights by the pool, crooked light posts, patio furniture missing cushions, etc. All in all, this property is well located to the Riverwalk attraction, and close to the Tobin Center, but it has not been well maintained or cleaned, making the rooms uncomfortable and the stay less pleasant than it could be.

Great location! Beautiful rooms and friendly staff

The hotel is quiet and nice but lacks parking. Upon arrival you will be notified that if you are not a IHG Member you either valet for about $52 a night or use city streets or lots which still run between $42-36 a night. The hotel also only allows late check out for members as well. Thankfully these issues didn’t put too much of a damper on our stay. I did like the room size and the breakfast menu options. Also our room had a nice view from the balcony over looking the riverwalk and outdoor lounge area. So beside certain amenities only being for member who book exclusively through the hotels site I did enjoy my stay but wouldn’t stay there again due to those issues as well. I also would like others to know about these things since I wasn’t aware before my stay.

Breakfast was really good and Staff was friendly we had a great stay!

Clean room excellent services and safe parking

Friendly staff clean rooms

Best hotel I’ve stayed in SA!

We were in town on a overnight trip for a concert at Tobin Center. The location was perfect for walking over. We utilized valet parking. Staff were all great and the stay was pleasant.

A

The hotel was run down and needed to be updated.

Has a great stay. Staff is friendly and helpful if there is a problem.

Ok

Right off the River walk and walking distance to many attractions downtown. Very nice hotel and great location.

It was okay. The hotel is a little run down

It was a both further away from the actual fun places on the river walk but was still good

Food was great. Room was comfortable and clean.

Great breakfast and service.

Thank you for a wonderful stay!

The front desk staff were friendly, efficient, and always ready to help with any questions or requests. Housekeeping maintained the room to the highest standard, and their attention to detail did not go unnoticed. Even the concierge and support staff were consistently courteous, knowledgeable, and eager to assist. What sets this hotel apart is the level of care and dedication the staff show to their guests. Their positive attitudes and commitment to excellent service created a welcoming and relaxing atmosphere throughout my stay. I would highly recommend this hotel to anyone looking for not just a great place to stay, but an unforgettable hospitality experience.

breakfast was fast and good.easy access to the riverwalk.

I left my card in the hotel by accident as I was rushing out of the hotel, and 3 days later I get about 10 transactions alerts from San Antonio, one of their staff memebers found the card and used it. I

Bar closed too early. Pool was lovely. Location a bit off the beaten path.

Stay was friendly, but hotel was dirty, patio cushions ripped, tables dirty, elevators dirty. Not worth the price.

It was very close to everything that we wanted to see. Right on the Riverwalk.

Great Location, Great Hotel!

Cute place a little far to walk to find river center and restaurants if you are older.

Loved our room with the balcony and overall quiet

Very friendly staff, love the location. I find the Hotel being small an asset.

The room was clean and quiet. The hotel staff was very accommodating. Helpful and friendly! Breakfast to order was wonderful! Nothing bad to say about the hotel! Will stay again!!

The room was clean. The staff was very friendly.

Room was clean staff was courteous.

The area was a little unsafe

The room was dirty. Mirrors,sink ,floor. Luckily I always travel with a fresh set of new sheets. The hotel needs to do a new renovation

perfect

Enjoyed our stay. Very comfy & quiet. Easy walk to River walk restaurants

I stayed for 4 nights and no one came to clean my room the entire stay. I even tried to coordinate cleaning time with the front desk several times. They kept saying the cleaners said there was a dnd song on my door when there was not. Overall okay stay but I wouldn’t stay again.

Was very nice, clean, and cozy

great hotel and wonderful spot during the holidays

Convenient property right across from excellent entertainment.

Clean room, friendly and helpful staff, convenient location.

THe rooms were very clean , staff very friendly

No complimentary breakfast available. Had dining area on site at your cost. HAD to use valet parking at $52 per night even though my car remained in the same spot for the 1st night that i had pulled into the hotel. VERY noisy with slamming doors and screaming in hallway til a few minutes past midnight. But worst of all was the maintenance work on roos right above us starting at 10 am. And contuing til 5 pm with hammering and drills. Couldnt rest at all.

Everything was good at this facility. The room, the staff, the location was nice and quiet. Close to downtown. I’m very satisfied

The room has a really weird layout and tiny shower area. Self-parking is sold out but we literally just parked on the street (metered) and save 50+ dollars. Other than that room is clean and staff are friendly!