Hotel Contessa

All the staff is excellent!!! The entire staff goes above and beyond!!! The front desk crew is awesome. The food and drinks and property are top tier and I always look forward to dining and drinking in the hotel. Room service is very accommodating. Bar staff is top notch!! The Ambler is so good I dream about the steaks. Everything is always so good. No complaints here!

Great location, friendly staff, lovely rooms, good restaurant. N/A

Pool area could use some maintenance. Overall, very pleased with our stay. Great bar, restaurant and patio along the riverwalk.

Clean room, amazing staff, great place to stay

Great location

Los ayudantes de las maleta deberian entrar mas temprano

Great location on the Riverwalk. Best open bar area and restaurant in a hotel. Delicious breakfast. Hot tub and pool were clean and we used them daily.

The staff was amazing. The rooms were nice and clean. My only issue was the bathroom ceiling which seemed to have yellow discoloration drip down after a hot shower.

Great place to stay.

Great hotel location! Staff was amazing and professional.

Clean and fancy

The room was very nice and the staff was very friendly and welcoming

Restaurant was great! Cleaning room was not so good.. staff was great in the restaurant and bar. Also check in and valet.

Everyone was very friendly, the food was good, the pool area was great, the location was amazing and everything is clean.

They gave me a room with no heat or hot water said they’d give me a credit and they charged my card

no free breakfast:( feel like it should have that for the price

Location to river walk. Excellent valet service. Excellent check in staff. Views. Comfortable bed. Good restaurant and bar staff. Slight housekeeping misses. Odd hairs. Elevators took awhile. Only 2 working out of 3. Dated property. Bathroom could use renovation. Old taps and tub. Was denied access to river walk entrance because of event.

First time we stay at the Contessa in all this years we visited San Antonio sooo far this is my #2 hotel in my list to stay in the future!!!

The property is well-maintained, but the rooms could use some help. I stayed in the property for 4 nights and my bed linen was not changed at all. The toilet had stains in it. Housekeeping did the very minimum in my room each day. My bed was not made well at all and they left the accent pillow on the other bed instead of making the room look uniformed. After some long days it was the least that I would have wanted. The receptionist chose how helpful she was going to be upon check-in. I overheard her telling other guest more information. My colleagues who checked in received more information (basic) than I did for instances how to get on the internet. I would stay there again because of the location and only hope that housekeeping will be better the next time.

Location and cleanliness

The hotel offers a great spot in the River Walk to eat breakfast in the morning, and is walkable to the Convention Center...

The location is great and convenient. Just wished they would pay more attention to the maintenance side of things.

Great location. I’d stay here again.

Staff was friendly. Food and bar were great. Downstairs bar is a great place to hang out and the outside sitting is perfectly positioned to people watch along the Riverwalk. Room was clean however we could hear the elevator every time it ran which was slightly annoying. Rooms are in need of an upgrade. Lighting was very dark and subdued especially in the bathroom. TVs are not smart TVs so need to be updated. The location of this hotel is perfect to get to everything. Quiet part of the Riverwalk.

You lied about sq ft

Nice place to stay

We had high expectations as this hotel had a higher rating and had supposedly been renovated in 2024. Our room certainly was not well renovated. Musty smelling pillows, slightly cooling refrigerator, bedroom TV intermittent, luke warm water, room safe broken, missing knobs on dresser, sofa table heavily scratched, and maid service only upon request. The gym had several broken pieces of equipment, broken ice machine on our floor, intermittent elevator. We ordered a corner room suite and paid over $1000 for three nights. We will not stay here again. BTW, this is our first negative review ever.

Location

Nothing. Cockroaches in the room. No blankets in the room only given one blanket by the receptionist. Bath tub didn’t drain while taking a shower. Over all just not a good place for that kind of money

Location, and very clean.

Such a gem! The staff bent over backwards to accommodate our every need. The location is right on the river with the little village of artisan markets just steps away. The rooftop pool is a bit small but the big Sun loungers are plentiful and comfy. It stays open late and we had it all to ourselves several times. The suites are large, bed comfy, big sectional, bathtub (hard to find), great view of river. Do t hesitate to book.

Great location! Walking distance from all the spots we visited !

Room was old. Some mold in shower. Hotel staff was great, but this is not a modern feeling hotel and instead felt old and bit worn down. TV not great. The table had stains on it. Bathroom was a tub with a shower curtain. No steamer for cloths. Front desk had no coke or dr pepper, no room service after midnight. I would put this as a 3 star hotel and not 4 star hotel as I'm used to stay in.

Fantastic experience all around!

The suites are spacious and offer a very practical layout, which is a definite plus. Unfortunately, the property feels dated and poorly maintained. There was a strong musty odor, visible mold, and a bathroom door that wouldn’t close properly due to warped, deteriorating wood. Additionally, the $70 nightly parking fee is excessive. While the room size is a highlight, the hotel is in serious need of renovation and better upkeep

This was a nice suite style hotel with a good size room. Wish they had a microwave in the suite. They had a bar and restaurant but they didn’t stay open too late. Service staff and housekeepers were friendly overall. Right on the river walk which was nice and down from the convention center. We would stay here again.

The staff throughout exceeded our expectations.

The hotel is beautiful. It smells amazing, and the beds are very comfortable. The bellhops and housekeeping staff are awesome. I had two spacious suites. The perfect location and very festive. In one room, the refrigerator didn't work; in the other, the phones didn't work. When I called the valet or front desk, there wasn't much by way of hospitality. I would describe it as dismissive.

Great staff. Great cocktails.

Great location and staff was very helpful!

I love the Hotel Contessa. It was clean and not noisy even though we were right above the valet canopy. Great location and great bar.

The room was clean and was in a nice location. The restaurant and bar were very nice. I wish I could have given them 5 stars, but the staff was not very helpful with a problem we had.

Our ice machine was not working on our floor, nether was the bathroom fan, room took too long to check in because not clean, booked Riverview the trees blocked view no balcony

Loved the decor for the occasion (Dia de Los Muertos) overall the Hotel was beautiful inside and out

Our stay was during the Dia De Los Muertos and the hotel was packed! It’s a beautiful hotel, but there seem to be a shortage of staff. How to ask for clean towels and toilet paper overall they did an exceptional job serving so many for such a festive occasion! The Swimming Pool was exceptionally wonderful.

The staff beyond the front desk was outstanding. The front desk staff still need work. The room was clean, well laid out but it was cold and we could not control the thermostat and I'm an IT tech. The elevators were extremely slow for a upper price Hotel. The wife and I will be staying elsewhere our next trip to San Antonio. Watch out for hidden pricing.

Desk services don’t give priority services

This is the second time I have stayed at this hotel and experienced no hot water. Each time the problem was resolved, but it was very inconvenient and surprising. This stay I also had difficulties with the phone and while there were two tv's in the room and neither were working. The front desk said they had had one other recent complaint similar to mine and would look into it. Lastly, the bathtub/shower was marked with a lot of rust and gave the appearance of not being clean. The ceiling was was in the same shape. I do not plan to return.

Ok for the location, 65 dollars to park your car per day

Beautiful hotel, kind and helpful staff, prime location!!

Lovely place, the whole theme there is beautiful art and the first thing you see when you walk in is a massive painting of the Contessa. Every room has a different theme and our room was super nice and clean. Our only issue was a sometimes bad toilet but other than that everything was nice! The valets were awesome and helpful, the porter Frank was also very helpful carrying, loading and unloading our luggage when we arrived and when we left. Abbas was also a very helpful at the front desk, and huge shout out to Larry the complimentary concert shuttle driver was the life of the show! Funny and just a good guy in general, glad we got to meet him. The food and customer service at the Ambler kitchen was awesome as well. Definitely coming back another time to try out the other services, our main stay was for a concert so we didnt get a chance to enjoy the pool, spa or gym but we did go check them out and the whole roof top floor is a super nice area. The lotion in the rooms restroom is also the hotels signature scent which it self is very nice smelling and you smell it as soon as you walk in.

Amazing place would stay there again

Reserved a suite overlooking the river and when we checked in, we were told they were out of availability for what we booked. We ended up city side with lots of traffic noise. We were not given a refund for the lower room rate. The person at the desk tried to sell the walk-in shower being better- no. I was extremely disappointed in the drastic view and noise difference and would have stayed somewhere else with a river view. We would not have paid as much as we did for what we ended up with.

Very helpful to Services great

Beautiful hotel - love the suite layout of the rooms. Fantastic margarita at the bar!

Dated hotel. We had multiple issues witb no hot water or no water at all for periods of time. Hotel amenities not up to par considering price. Many other hotels in area that would be better option for price (eg Canopy, Westin, Gunter)

There was no hot water on and off during my stay. The staff was kind of rude, or at least not user friendly, on multiple occasions. Overpriced in my opinion for what it offers and how aged the rooms look.

I feel it's a little overpriced and outdated. Our room was extremely humid but other than that is was nice and great location downtown.

Everything was great.

Again, the room was spacious and nice. The staff was impeccable, and for the price I hesitate to go back with so many options nearby. The hotel itself is beautiful and nicely decorated, especially for our día de los muertos.

Needed snacks and drinks at the pool

Location very good. The pictures are incredibly inaccurate, the building is old and outdated. The room has bugs. The bathroom does not look like the pictures and is a lot older.

Location very good. The pictures are incredibly inaccurate, the building is old and outdated. The room has bugs. The bathroom does not look like the pictures and is a lot older.

I’m sure some guests love the hotel’s “signature” scent, but it was incredibly overpowering our first night. It gave me a terrible headache, and there was no escaping it. And while I realize daily amenity fees are becoming increasingly common, charging one for a property with a tiny, poorly maintained pool and a gym we won’t use feels particularly unjustified. Especially after paying $60+ fees each day for parking. It’s a surefire way to put the final nail in the we’ll-never-stay-here-again coffin. Great location, but the condition of the property and the nickel-and-diming make it difficult to recommend.

Loved the suite style, also being right along the riverwalk.

Rooms need updating. They have a lot of extra charges daily that add up over and above the Booking. Com price.

Rooms need updating. They have a lot of extra charges daily that add up over and above the Booking. Com price.

It was nice, but the staff was not the most helpful when needing support.

Great hotel! Clean, great amenities and location. Staff amazing!

Fast eddy and all the guys in valet were amazing. Sincerely felt like we were staying with family

Clean room. Breakfast for purchase was delicious and waiter was great. Only negative was on check in. Lady tried to charge us more than when we reserved with 3rd party. Told us it was estimated cost. I don't think $300 difference. Did get our money back.

Wonderful comfortable stay. Only downside was how rough and worn down the rooftop pool area is. It definitely needs a lot of love. It could be a gorgeous spot if they spruced it back up.

Great hotel with a great location! Rooms are very nice and roomy. We loved being on the River Walk and able to walk to close by attractions. Drinks were great at the bar.

Excellent location along the River Walk. Maintenance resolved the hot water issue relatively quickly. Considerable traffic noise from our 4th-floor corner suite. Unfriendly front desk staff, inconsistent complimentary bottled water, and a hotel atmosphere that seemed focused on making money at every opportunity. Overall, disappointing for the price and not up to 4-star standards.

Excellent location along the River Walk. Maintenance resolved the hot water issue relatively quickly. Considerable traffic noise from our 4th-floor corner suite. Unfriendly front desk staff, inconsistent complimentary bottled water, and a hotel atmosphere that seemed focused on making money at every opportunity. Overall, disappointing for the price and not up to 4-star standards.

We have been to this hotel many times over the last decade and consider it our go too hotel in San Antonio. We love its location on the River Walk, its Spanish ambiance its excellent restaurant and bar overlooking the River Walk and the room suites which are so nice. This is a great romantic hotel for couples.

The ambience was nice As soon as we arrived, they overbooked put us in a different room. My poor kids had to sleep on the couch. Next day we moved to a new room there was a leak and water all over the floor so we had to move rooms again and that room had a clogged tub. To many inconvenience. Not a luxury hotel with all these problems. I could have stayed anywhere for paying over a grand. So disappointed

The ambience was nice As soon as we arrived, they overbooked put us in a different room. My poor kids had to sleep on the couch. Next day we moved to a new room there was a leak and water all over the floor so we had to move rooms again and that room had a clogged tub. To many inconvenience. Not a luxury hotel with all these problems. I could have stayed anywhere for paying over a grand. So disappointed

The bar is nice downstairs. The room was clean.

Good comfortable hotel well positioned in San Antonio. Rooms comfortable but inexplicably have “full size” beds that felt small. Cocktails and bar menu good but our experience at the restaurant was disappointing. Food mediocre and expensive, understaffed and zero ambiance. Will stay again but have meals offsite in future. Pool was good but zero service up there and ran out of towels constantly.

Should have told me took like 30 mins for hot water . After it started all was good. Next day toilet broke , handle so had to flush manually. That sucks not good experience for the price would not stay there again …

The only negative thing that I can say is they need to upgrade on their bath towels. The towels we had were pretty worn out.

I never review hotels, however, Hotel Contessa is now a favorite. Great for solo travelers.

This hotel is a 5-star location with every ammenity that you could ever desire. Just minutes from the Riverwalk. I recommend this for anyone..

I would say we normally stay in the Marriotts, so we take a chance on this place. Yesterday morning ordered room service the lady was pretty rude, seemed frustrated the whole time. We wanted order smoothies also and asked her what’s in the smoothie. She said I have no way of knowing what’s in the smoothie. When we first got here, we asked for additional bedding and they never came, ended up calling back a couple hours later, and finally it did come. Let’s see, overall it’s pretty clean, but not really impressed enough to say I’d want to stay here again. Wanted to get some sodas and a snack for the kids and they do not have any sort of store inside to buy from, which I thought was pretty interesting and disappointing considering I think every Marriott that I’ve stayed in has some sort of small store to buy snacks from. So overall, not terrible, but we’ll see in the future if we come back to this place again. The valet is extremely slow. Probably an average of 30 minutes to get your car, they moved my seat, changed all the vents in my car, changed the air conditioning settings. You’re paying $59 a night. I expect premium service for that. Price on the menu in the room for room service was not the same thing that I was billed.

NO ICE on all floors

The location was perfect. Everything was easily accessible and we were not in the busy area Sounds petty but the elevators were very slow

Not sure why there was an amenity fee (she said it’s like when you stay at a resort) and they give you a credit that expired the same day. We check in later so definitely didn’t use the credit. And the traffic and noises overnight are so bad it’s definitely nothing like a resort. It seems to have went downhill over the years. Restroom door wouldn’t shut and there were holes in our sheets. For the price, I would have expected higher quality like they use to be.

We have been staying here off and on for 20 years and the hotel is becoming less appealing for the $$…no ice on multiple floors, ice machines broken on multiple floors, the equipment in workout room need some serious help…the bikes are unusable and adjustments broken, the treadmill speed adjust doesn’t work. No pool towels and not replenished throughout day…place is going down hill. We enjoyed the restaurant though and Francisco is an amazing waiter. Ask for him.

Excellent site - Great Location

There was no one to get get our luggage the morning we were leaving. We left about 9 so it was not that early. The bathroom faucet was leaking. The ice machine was not working on our floor. The bathtub was old. We had a river view - was on the 6th floor and could not see the river. The room in general was clean.

Next to the river

Great place to stay in SA. We've stayed several times, and they don’t disappoint.

Everything was nice except the bathtub was very outdated . I would stay again if this feature was improved.

Overall very good. Bar menu very limited, which was the only drawback.

Upon arriving I had to go in to Hotels front desk to ask if my reservation included parking. The gentleman at the counter was rude and disrespectful towards me as couple of gentlemen stood in line behind me. He did not want to look at my reservation and stated this is your problem as it looks like you purchased with a third party. He began to state I don’t use 3rd party so I cannot help you. I was shocked and mortified someone in hospitality would talk to someone like that. So I asked for a manager he said it’s your lucky day I am the Manager so I asked his name he stated Alex. I began to tear up asking where we could park he said across the street I asked how much he said I have no idea. Just drive over or walk. I immediately responded to him you should be ashamed of yourself speaking to a woman much less a customer like that. I walked off crying. Your Valet was beyond helpful and apologetic. He recommended I speak with his manager who in turn told me Alex has had many complaints regarding this type of communication. I cannot believe Contessa would put up with this type of behaviour I had booked this reservation because of how amazing your hotel was in 2012 when I frequently stayed there. This is NOT the same. I booked this because my boyfriend and I are getting married and I wanted to spoil him. On top of this incident our toilet didn’t work properly and the tv in living room wasn’t set up correctly. Maintenance had come to fix.

There are no vending machines at all. If you don’t make it to cvs in time you’re stuck with charging to use fiji water bottles until morning. Voucher is “same day” credit for restaurant downstairs from the daily resort fee. Overall fine, clean, & friendly. Great rooftop gym, pool, & hot-tub. Restrooms are a bit outdated on the tubs but rooms are nice.

This hotel was in a great location with direct access to the river walk. It was a short walk to the Alamo, western art museum, and other nearby attractions. They had a bar and restaurant on-site which made it convenient to grab food and drinks. Our room was very spacious and the AC worked great.

The Peloton bikes both had damage preventing the user from adjusting the bike for fit. For a higher end hotel, I would expect better, especially one that has a daily amenities charge.

Really great vibe in hotel and rooms. Location on the Riverwalk was perfect.

Place was amazing only complaint was the pool wasn’t open when I came back to the hotel at 11pm

All hotel I visited, they included the breakfast.

Great stay and wonderful staff! We will be back for the Rodeo and stay here.

Staff was very attentive to guest needs.

No

Great experience, very clean, friendly staff and great food from room service. The suite layout of our room was great, location is perfect for going to the river walk and Market Square. Will stay her again.

It was good. Carpet was s little dirty and called for an extra blanket and hotel staff never took it to my room. Had to call the next morning to ask for it again.

Romantic stay for an anniversary trip. Mariachi on Friday evenings, art show on Saturday, bar and restaurant. Suite was spacious and clean with a view of the river walk. Would book again!

Great stay and all the staff was very courteous

Like? Unless you like bloody sheets and a dirty room I would hold off. 1st room on their “Newly renovated rooms” the shower handle was missing so that you could not shower. The second room had bloody linens that that claimed that was due to a machine that burned the material. Tried reaching out to their manager “Alex” and even the higher up David Levy. Got ghosted by “Alex” about my stay. No sense of urgency or even a single call back. Tried to reach out to the management group of HEI with no response. Will never stay at an HEI property.

The room was not cleaned thoroughly and contained a significant amount of dust. Additionally, one of the drawers was defective. However, the management was very helpful and pleasant, making the stay feel quite welcoming.

Could not believe Ambler did not offer rooftop service on Labor Day weekend!! And they did not inform the front desk, they were clueless. Guests had to go all the way down to the bar in their dripping wet bathing suits just to get a cold drink. Such a shame since we picked this hotel specifically so we could order drinks at the pool. What a disappointment for my daughter's birthday!

Lovely place super clean , kind staff and helpful

We arrived at 10pm for Labor Day weekend with our 2 children. The front desk told us they had oversold the hotel and only had a room with one bed, no cots. We were given a filthy room without a working shower. Many hairs on the floor, black mold in the bathroom. When asked for a refund after the first horrible night we were given a discount that still had us paying over $200 for the one night with no shower and one bed for 4 people. We have stayed in the is hotel countless times as this was our go to Riverwalk hotel and Fiesta hotel. The manager had a very couldn’t care less attitude and we will never spend another dime on this property. Something has changed and this is no longer the property it was.

The ice machine on my floor 6 didnt work and I had to travel to the othier floors.

The bathtub was clean overall, but there was noticeable mold that should have been addressed. The carpet throughout the room also appeared dirty and could use a thorough cleaning. On the positive side, the breakfast was great and was definitely one of the highlights of our stay. Overall, I would not stay here again.

Food and drinks were also great and the atmosphere was amazing. One of my favorite hotels I’ve been to and walkable to so many restaurants and shops. The only thing I wish is that the bathrooms in the hotel were somewhat upgraded. The tubs are outdated and the shower head could be much better. Definitely plan on coming back and this will for sure be my go to Hotel in San Antonio.

Great hotel. Excellent location. Clean. Nice bar. Awesome pool.

Food was good location was convenient overall it felt like a renovation on what used to be an OK hotel, but turned into a nice hotel

Ever