Homewood Suites by Hilton San Antonio Riverwalk/Downtown

I’m here to talk about the great person seething at front desk when we check in she is an amazing person she is women who you can clearly loves her job thank you for that I will like some hot salsa on the breakfast

Checking in and out the women there she is amazing Need hot salsa for breakfast

I liked how close to the River Walk and Alamo it was. Also the staff was super friendly and helpful. I wish they would do Tap pay if the card is at least presented bc my chip reader wouldnt work but the employee was able to swipe my card. But for a second I thought i wasnt going to be able to stay.

Property is dated. Pool was closed .location is great. Front desk is helpful. Only clean rooms every other day

Superb

Very good

Good location and though u had to walk the riverwalk a bit more to get to the hotspots it was quiet relatively. There were homeless people on the streets and did not look safe there particularly at night …..

Close to things downtown Overall facilities looked like it could use some aesthetic maintenance

It was a great location. I wanted a location close to the Riverwalk and this hotel was right on the river. Nothing

It was a great location. I wanted a location close to the Riverwalk and this hotel was right on the river. Nothing

Close to things downtown Overall facilities looked like it could use some aesthetic maintenance

The staff was super sweet and super accommodating! Definitely loved this hotel . It’s right in the middle of everything !

The location No

No

The view from the lobby to the river walk is absolutely beautiful, my suite was clean and well stocked. Overall I had a great time in san antonio and at the hotel.

Exceptional Friendly Staff!!!

Exceptional Friendly Staff!!!

The room had a strong smell smelled moldy The location not on the river walk but down the block

The room had a strong smell smelled moldy The location not on the river walk but down the block

Well placed and affordable compared to neighboring hotels

It was walking distance to everything.

Exceptional

Nice place to stay Valet parking took to long on check out morning. Waited 33 minutes in lobby for vehicle.

Nice place to stay Valet parking took to long on check out morning. Waited 33 minutes in lobby for vehicle.

Everything was nice

Very clean, nice rooms. Great breakfast and staff. My only disappointment was the pool was down for maintenance and this was not relayed to me when I booked the room. I was looking forward to the pool.

Bad

We booked this to stay the night while in town for a concert. We showed up 20 minutes after Check-in and the room wasn't ready for another hour later. My daughter and I had to get ready in the lobby restroom, which was hot with no AC and no toilet paper. Finally got to the room, it was not that clean and no TVs worked. We let the front desk know and they said someone would be there shortly. No one ever came. We told them 3 more times throughout the evening and they said it might be fixed by 7am. It wasn't. My husband was planning to relax in the room and watch some games while we were at the concert. Instead he sat in their uncomfortable lobby for most of the time so he could watch the games. There is also a $55 valet fee to park your car. They put a big damper and extra stress on a great concert night. Front desk was not helpful and did not care. We will not be back.

The handicap shower flooded the bathroom

One of the 2 TV's didn't work and the other one only got a handful of channels. Missed Monday night football because 2 TV's and either could get the ABC affiliate and this could not be fixed over 3 days? No CNN, no HBO, but we could get MeTV!? Took more than 20 minutes to get my car from valet parking @ $45/night, after texting them per protocol. Front desk pleasant and concerned, but nothing accomplished.

Booked this room to get ready in for my wedding and it was a beautiful room with plenty of space for getting ready. Only thing was front desk staff could’ve been a little friendlier when I had told them the purpose of our stay and asked for a 30 minute grace period for late check out should we need it. We didn’t end up needing it but heads up, for an hour later check out time, expect to pay $50.

Great location. Friendly staff. Breakfast was bland.

The only problem was there was no bar. Its nice to have a place to have a cocktail and relax before u go up to ur room. The breakfast was awaome.

The room was really a lot nicer than we expected. The ladies at the front desk could not have been friendlier, so refreshing. We had such a nice time. Will definitely return.

Great location friendly staff clean rooms

Everything was perfect

Thank you to all the staff from front desk to housekeeping great job ! Love hotel

Excellent customer service. Great location. Comfortable beds. The pool was closed which was an amenity that we were looking forward too.

Easy checkin, very helpful staff

Very nice place to stay and steps away from the river walk.

smiles from all

Great

Horrible experience, our 3 rd stay here and will never go again.

I had a suit and it was spacious and clean. The only problem was our fridge wasn’t working and made the room have a smell. We didn’t notice the fridge wasn’t working till our last day when we noticed the smell in the room. Told the front desk and they had someone come look at it. If it got replaced or fixed I don’t know since it was our last night there but they made it sound like it was going to be replaced the next day. The pool was small but nice. The free breakfast was excellent and had plenty to offer and it wasn’t the same everyday. They put on a good spread of food. The staff was always nice and courteous. I have no complaints and would definitely recommend and stay there again.

The staff was so friendly and extremely helpful during our stay! The breakfast was about as good as free hotel breakfast gets, but the options were nice. The gym was 24 hours and super well maintained. I will definitely come back to this hotel if I’m back in San Antonio.

Clean rooms, friendly staff!! Great breakfast!

Great place overall

Close to river walk. Didn’t like the expensive valet parking.

The place is okay. I feel like the rooms need more detailed cleaning. I found dried contact lenses in the shower and near the bathroom sink. Lots of ants everywhere, we had them in the kitchen dining area and on the nightstands. Nice view and convenient area to stay if you want to be walking distance from river and downtown.

Muy bien servicio los desayunos cada día heran diferentes

all good

The room was great and the staff was also however the fridge did not work and there was no where else to get ice from because the fridge had a built in nice maker that never worked. The deadbolt also couldn’t be latched without lifting the door up. But we made do and the stay was fantastic otherwise!

First of all I would like to make this post all about the employee Gissel! She was extremely rude and ruined our night! She was incompetent and refused to help us! The door to our room would not open. She said she would just be able to give us another room that there was no way to open ours. Mind you, we were extremely tired after a concert night. All we wanted was to shower and put on our pjs. She spoke to us so horribly. She just thought we’d be okay with getting another room without our belongings. This feedback is only for that lady! RUDE !!!!!

The building is obviously old and what once was a beautiful hotel now looks like they just sloppily slapped some paint on it and said it was good to go. The air conditioning was AWFUL!! 85° in the lobby area, and in our room we had to crank the ac to like 60° just to get it to cool down our room. Our shower door was not connected properly so we had to be careful when using it, several outlet covers didnt even fit the outlet they were put on. The fans were so wobbly I didnt feel comfortable using them. The room appeared clean but it didnt feel clean if you know what I mean. Also the rooftop pool was a joke. It was about the size of a bedroom. Just because you can do a rooftop pool doesnt mean you should. Plus there was no kind of shade on the roof, when the temps are in the triple digits, some shade would be nice. I also really didn't care for the valet only parking. Forcing you to pay for parking. I get that its central downtown, I just never had to do that before, amd not having my car on site made me a little anxious. Over the hotel gave us a place to rest our heads but I will not be choosing this hotel should I visit San Antonio again.

Unfortunately, my stay was very disappointing. From the beginning, there were several issues with the room. There were ants throughout the room, especially around the window, the refrigerator was not cooling properly, and the living room area stayed extremely hot. I reported these issues to the Front Desk, and I was told that a technician would come take care of them. However, the problems were never fully resolved. The refrigerator only became slightly cooler, while the other issues remained. The service was also frustrating. I had to go to the lobby at least three separate times just to get towels because they were not provided when needed. On top of that, our room was not cleaned the following day. Overall, I expected a much better experience for what I paid. The combination of the ants, temperature issues, refrigerator problem, lack of towels, and room not being cleaned made the stay very uncomfortable. I hope management takes this feedback seriously and improves the cleanliness, maintenance, and housekeeping service for future guests.

O Other than that, the

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Amazing rooftop view. Clean rooms and great breakfasts.

Parking prices at the hotel is way to high, choose the public parking that's very close by and are less expensive.

Had a good experience with this place and recommend to stay near the walk.

Great location great service but no parking you have to valley or find your own parking.

Our suite was amazing! So spacious! And perfect for our 24 hour adventure in San Antonio. Breakfast was delicious! Pool was smaller than expected BUT great rooftop! A short walk to the River and the Alamo!

Everyone one the staff was very helpful and friendly!

Hotel is on the older side. Elevators have carpet, which is old and musty smelling. Our door to our room didnt shut all the way and we had issues getting locked out a couple of times. Staff was very friendly and immediately fixed the issue. Valet crew was also very friendly and quick and pulling our vehicle out for us. The pool is very small but clean. Overall, we had a positive experience, we will definitely be back next month.

Not what I expected is an old hotel overpriced

Really nice stay. Comfortable in every way. Loved the layout of the room, the cleanliness, and the kitchnette was complete with anything you may need. Loved being able to relax in the common area and watch the boats go by. Enjoying common areas is something we dont normally do. The staff was fantastic! Loved our time there.

Good location and very nice room. Parking costs extra for each day.

Love to staying here! Easy access to the river walk. We definitely comeback in our next trip.

Na

Nice and clean room and lobby

I loved this suite a a lot. The best breakfast and friendly valet service

My room had roaches and the room is basically falling apart. The door safety lock came off and the tap on the door now for the key also came off the ventilation in the restroom was horrible The smoke alarms were hanging off the ceiling. Breakfast was bad.

Liked everything about the hotel

room was very clean and nice!

They do not allow oversized vehicles like they promote. God forbid ypur pulling a little haul trailer for family adventures

Maintenance checked the room and pointed a temperature gun at the vent, then proceeded to tell us that the air was coming out at 54 degrees and that we needed to ignore the thermostat. Asked to moved rooms but was denied.

During the rain the water was pouring through both of the bedroom windows. They moved our rooms and it was still happening in the other room just not as bad. Staff seemed to not care much and said it was a known issue. The carpet was soaked so if it was a known issue I’m sure they have underlying issues in their carpet padding as well.

The stay was nice, spacious room, quiet nights! Good breakfast!

Overall it’s a nice decent hotel to stay centrally located near riverwalk entrance. Room was clean staff was great BUT breakfast WAS TERRIBLE all three days.. but I guess you can’t beat free on the last day didn’t even bother the powder eggs we terrible and fruit look like it was rejects.. I would stay here again none the less.. but never again during summer it was so muggy outside wasn’t enjoyable. (Came from dry Phoenix)

Clean room, staff very friendly and helpful. Great location!

Elevator needs cleaning, smelled musty. And bacon would have been good at breakfast

Staff were friendly and helpful. Room was large, easily accommodating 5 adults. I liked that the suite had a separate sitting area/kitchenette from the bedroom. Breakfast was good...nice options. Easily walkable to riverwalk locations.

Property was clean but parking was expensive and inconvenient

cockroaches in the kitchen bathrooms extractor did not work (214) overall personnel attitude must need to improve

All was well, especially the kitchen and supplies

It was very convenient to river walk and the negative was the traffic around the hotel.

The biggest issue was that there are no restrooms near the rooftop pool, which made using the pool inconvenient. We ended up spending an extra $60 on a ResortPass at the neighboring Westin just to enjoy better pool amenities. The complimentary breakfast was mediocre, and we didn’t find the staff to be particularly friendly or welcoming. On the positive side, the rooms were spacious, the air conditioning worked exceptionally well during the Texas heat, and the hotel’s central location made it easy to walk to restaurants, shops, and the River Walk. Overall, it’s a decent place to stay if location and room size are your priorities, but there is definitely room for improvement in the amenities, breakfast, and customer service.

Room not well cleaned. Pool with dirty water.

I loved my stay! We enjoyed the views and hotel. The staff is really nice. Everything was close by to the hotel. Only thing bad was the pool. No pool maintenance.

We love Homewood Suites! Room was perfect - staff were so friendly! I love how this property (Giselle) texted me and when we had questions or issues they texted right back!! At 11:30 at night our freezer was not working properly- I texted and within 10 minutes the friend maintenance man was up switching out our fridge. Balet was prompt. Breakfast was a great way to start the day and the Wednesday night Socials are always a must. We have stayed in Homewoods in 4 different states- the San Antonio Downtown Riverwalk was my favorite by far. Convenient to the Alamo and Riverwalk. Thank you for a wonderful vacation!

Rooms were clean the staff were awesome breakfast was pick up to early one day it wasn't even 9 and the breakfast was already being picked up

Amazing all the way around! Breakfast with river view

Location was the best part. Our room had a lot of little problems. But over all it was a nice place to stay with a great location.

Overpriced don’t set the bars high just because of the brand. It’s basically the motel 6 of the higher end of hotels. Don’t recommend. Staff was amazing except for the front night shift desk.

none at this time

It was a great time great place and made to feel at home

The picture online are deceiving. The only reason they’re still in business is the brand name and that it’s conveniently on the riverwalk. Other than that I wouldn’t set a high level of expectations. They don’t inform you about a deposit. The Deposit wasn’t mentioned nowhere online or paperwork so when the rude lady at the front desk told me the price I was caught off guard. Front desk didn’t bother explaining anything to me she was on the phone didn’t bother putting the phone on hold and made me feel everyone and everything else was important. I had so many questions about room layout due to my daughter being autistic and she blew me off so once booked in my family and I went to rooms on DIFFERENT FLOORS. I wanted a suite w 2 rooms not 2 suites with 2 rooms which I had to find out myself. I spoke to Expedia they were very understanding they tried speaking to hotel on my behalf for a refund and she didn’t honor it, the room had water damages. The 1st night the air conditioning stopped working. The lady at the front desk basically ruined my time time, I booked the trip to just catch a break in life and just to go to that. Such a let down! Don’t waste your money!

The picture online are deceiving. The only reason they’re still in business is the brand name and that it’s conveniently on the riverwalk. Other than that I wouldn’t set a high level of expectations. They don’t inform you about $225 deposit. The Deposit wasn’t mentioned nowhere online or paperwork so when the rude lady at the front desk told me the price I was caught off guard. Front desk didn’t bother explaining anything to me she was on the phone didn’t bother putting the phone on hold and made me feel everyone and everything else was important. I had so many questions about room layout due to my daughter being autistic and she blew me off so once booked in my family and I went to rooms on DIFFERENT FLOORS. I wanted a suite w 2 rooms not 2 suites with 2 rooms which I had to find out myself. I spoke to Expedia they were very understanding they tried speaking to hotel on my behalf for a refund and she didn’t honor it, the room had water damages. The 1st night the air conditioning stopped working. The lady at the front desk basically ruined my time time, I booked the trip to just catch a break in life and just to go to that. Such a let down! Don’t waste your money!

Fantastic location and extremely spacious rooms!

Parking was too expensive

Breakfast could be better both days it was the same thing.

The location on the riverwalk was excellent! Within walking distance of the the Riverwalk Mall, the San Fernando Cathedral, and the Alamo. Staff were friendly and helpful! One guest did burn something in their room and it smelled like smoke on our floor for awhile, but staff attended to this quickly.

Way nicer than I even hoped! The room was really like a mini apartment and suited me, my husband, and our 2 teenagers really well. Breakfast was good, although very busy on weekends, so get there early! Fantastic location. We loved walking out the front door and being a block from the best part of the river walk. I didn't see the pool, but my teens told me it was small and crowded. Lots of TV channels. Friendly staff. We parked in the parking lot across the street, which saved some money. Free coffee all day. 10/10 would stay here again.

The staff were so kind and helpful. They went over and above to be hospitable to my family. The breakfast was great. The kitchen staff worked hard to keep up with the demand of food from the large breakfast crowd and did it all with smiles on their faces. We really enjoyed our stay.

Our hotel room AC was set to 68 and the temp wouldn’t move from 82. It was so hot and uncomfortable. Valet parking was ridiculous. We texted the number to have our car ready and they lied saying our car had been up waiting for us but we never came so they took it back but we never saw it. They said it was waiting for an hour… we had only texted 20mins ago. From frying in our room to frying outside waiting for our car. I’m not happy.

The valet is almost a requirement if you plan to a) leave the hotel and come back as their parking covers flexibility. If not, the City Garage is less, but they charge you every time you come in and out.

by the river walking distance to everything.

The hotel is need of repair and updating. The staff is top notch and we're very helpful! The gym is tiny. The charge for parking is insane.

Other than having to pay for valet parking, loved everything else. Rooms are huge, next to Riverwalk

Room was huge

Great place to stay with access to River Walk.

Clean, spacious rooms! Breakfast was decent but not the best. Pool was down the whole visit but it wasn’t much of a pool anyway, very small!

We had four occupants in a 2 Queen bed bedroom.. There was only a 1/4 of a roll of toilet paper in the bathroom upon arrival with no backup stock and only Three towels and two washcloths in the bathroom and again with no backup stock... We had to go get our own supply of toilet paper and then when asking for more towels the front desk told us that they had some at the front desk at which time I stated they need to bring towels to the room to accommodate their guest and it took so long, we still ended up having to walk down and get them. No dish soap on the kitchen sink to wash up a few dishes that was too minimal to put in the dishwasher and the only trash can which was against the wall in the living room/ kitchen/dining room had no trash bag liners. Only one of the staff during our 4-day stay was halfway accommodable and it's probably not somewhere I would return for a stay.

Na

-The location is good, but does require a bit of a walk to get to the bustling part of the riverwalk. -Price is good for downtown -Breakfast was good, but ends at 9:30, which is a bit early for some -You can check in early for an additional $50, if room service can accommodate -The view was nice Negatives: -The sink in the room constantly leaked -There is no ice machine on the property -The pool is small and was very cloudy/green (there isn’t a bathroom near the pool, so that is likely why) -The pillows are either lumpy or extremely flat, either way they need to be replaced -The bedding is lacking, there isn’t really a comforter just an itchy, thin blanket, so bring your own. -Valet is pricey and the text to let them know you need your vehicle didn’t always work -Getting in and out of the hotel is a bit tricky for those who can’t use stairs -The TV is not a smart tv and only offered about 59 channels, of which only 20 or so actually worked. I would bring an HDMI cable and a device to connect to the TV so that you can watch something -There is a pull out sofa, but super uncomfortable, as expected

The room was not clean and there were cockroaches in the dishwasher. We informed the front desk and they moved us to the 10th floor, which is the top floor. There we would find that the plumbing did not work properly so we had to call Maintenance. After Maintenance had left, we discovered that the air-conditioning was also not working and it was a nice warm 94° day. After two nights of not sleeping well in the heat, we decided to leave. We still had one additional night booked but told her there would be no refund due to company policy and that we had booked through a third party. I would not recommend this particular Hilton. All of the others we have stayed at seem to be quite nice. Not sure which individual owns this one, but it needs a lot of attention.

Great location. Almost everything are within a walking distance, 15-20mins max. The rooms are a suite so it is spacious. Breakfast is also included.

Room was excellent, staff was helpful and kind. Only complaint is are that the breakfast was exactly the same for our 4 night stay.

The room stunk , they attempted to spray with air fresheners but didn’t help.

The only downside to the property is that the parking is 100% valet, but the valets were very good and attentive, I typically would request my vehicle when in my room and by the time I got downstairs my vehicle was being pulled up.