Homewood Suites by Hilton San Antonio Airport

Excelente

Convenience is the number one concern. Picking up my flight in the morning and dropping off my rented SUV the day before was my main concern. I dropped off the rental and the shuttle picked me up and brought me to the hotel. Had a great night and the shuttle again took care of me and got me to the airport. Thank you for all the hospitality.

Coffee maker made 2 cups when dial was set to make one cup.

Needs updating

Needs updating

Very nice staff, room fully stocked with everything you might need for a long stay. I will definitely look here first next time I come to the area.

I recommend this place. It's very good. The people are friendly.

I’m just

The stay was great and uneventful. Staff friendly and helped us find a dinner location. Room clean and everything we needed.

Overall my stay was great, there were no major issues at all. The parking is very limited, I had to create my own parking space because generally the lot was completely full. I noticed no none parked at the next door bank after hours, so I didn’t risk being towed. The breakfast was good with plenty of options. The Texas shaped waffle iron was fun to use. My family enjoyed our stay.

Thank you

The room was very spacious, I think excellent. The serious problem is the sofa bed, which is ready to be thrown in the trash—broken, dirty, and old. It's a real shame they offer this service and charge for it.By the way, the room number is 211.

The room was spacious and clean for my family. The breakfast was really good and staff were friendly and helpful.

Nice place

Comfortable BED !

I felt safe staying there.

Breakfast was good.

The room we stayed in had badly damaged and stained furniture. The restroom had a huge patch, like someone had punched or kicked the wall by the toilet paper. The room felt dingy and dirty. We did notify the staff, but all they did, was say that they were aware of the condition of the room. We were not offered another room and we couldn’t check out, because rooms weren’t available anywhere else. There were two major concerts in town and a college football match. Needless to say, we did the best we could with the room. But, don’t plan on staying there again.

It’s a great location. The staff is friendly and the room was clean and spacious.

It’s a great location. The staff is friendly and the room was clean and spacious.

I like how close it is by the place I’m headed to. Free breakfast. Stays cold. Has good amenities. How difficult it is to turn into the property. How tech support is horrible with Wi-Fi issues. Housekeeping did not clean the room after I left hours ago during the day for a convention. Beds are soft, but I woke up with back pain.

I like how close it is by the place I’m headed to. Free breakfast. Stays cold. Has good amenities. How difficult it is to turn into the property. How tech support is horrible with Wi-Fi issues. Housekeeping did not clean the room after I left hours ago during the day for a convention. Beds are soft, but I woke up with back pain.

Paid in full for two rooms at the beginning of June for my stay at the end of August. I called the day of my stay and spoke with someone at the front desk and advised them that myself and my 5 coworkers would be checking in around midnight which we were advised was not a problem at all. We showed up at around 11:45pm and Priest was at the front desk and he let us know that they sold one of our rooms because his manager told him “first come first serve” even though we paid 3 months in advance. When we asked to speak to his manager he refused stating it was too late and there were no other rooms anyways. We asked for assistance in finding another room since they screwed up and he called 2 properties and offered us one room at his location and 2 rooms that we would have to pay for at another location even though the 6 of us were traveling in one vehicle and couldn’t split up. Priest offered no additional assistance and blew us off as if it wasn’t a big deal that we had no place to sleep after flying in from NJ and calling ahead to ensure our rooms were good. Absolutely worst customer service I have ever experienced and wouldn’t recommend this property to my worst enemy in fear they would have to go through the same miserable experience and deal with the same terrible employee.

Wonderful experience, very close to the airport. The airport shuttle was a pleasant surprise and a nice touch.

We have frequently stayed at this hotel and have generally been pleased with our visits. However, the hotel now charges for parking on a daily basis. Let the customer beware. This detail is not advertised and some customers will take this well.

Breakfast was not very good.

Breakfast was not very good.

Excellent stay. Room was great staff was helpful. Will be staying here again.

It was a wonderful surprise to walk in and find a full kitchen. It was clean and very comfortable. My husband was in a lot of back pain so a nice place to stay was good.

It was a wonderful surprise to walk in and find a full kitchen. It was clean and very comfortable. My husband was in a lot of back pain so a nice place to stay was good.

Room and breakfast.

There wasn’t anything we didn’t like about this property.

There wasn’t anything we didn’t like about this property.

Everyone was so nice and friendly. I always stay here before I have to fly out of San Antonio. Very convenient 🤗

Good accommodation only negative was no parking at late check in.

Great

Muy bonito hotel todo excelente

Everything was very nice and clean. This was our second time staying here.

Everything was very nice and clean. This was our second time staying here.

I kept on finding roaches which is not a good sign. The bathroom sink was clogged, and the upstairs noise seem like they were working on the top building. The room was not bad, but the sink clogged, and the roaches made it bad, also the top noise. The good thing was the breakfast, excellent breakfast choices.

It was very old.. very moldy. Very broken. Very dirty. Old white ceiling fan and it had a weird smell in the room kind of like roach spray. The bathroom door didn’t even close all the way. It was just bad. We stayed one night and I wanted to leave the moment we walked in. Parking is $5.00 and deposit is $25, those things were fine but we have 4 kids and cleanliness is important.

Our rooms weren’t ready when we arrived, once we got into our rooms, the keys wouldn’t unlock the doors on THREE occasions! They finally changed the entire handle out. There was mold all in the rooms, cracks in the walls where you could tell the place was on the verge of falling in. The pillows were rough and very uncomfortable as were the beds. We won’t be staying in this location ever again. The staff was RUDE with the exception of one male that was very helpful.

The room was very comfortable for my family, we are 5 and the room was very comfortable, the breakfast area is very spacious.

It wasn’t what I expected. The hotel needs a lot of improvements. One of the walls in our room the molding was falling apart. In the bathroom the wall had cracks and tile cover ups. I saw a roach coming from the cracks of the bathroom. The first day the water from the shower wouldn’t go. We called it in and they came to fix it and they said it just wasn’t properly put in. When we washed our hands or brushed our teeth the water wouldn’t go for a while. The room didn’t accommodate all 6 of us. We had to keep asking for towels, and blankets. The room wasn’t cleaned, only the beds were made. Some items weren’t restocked. The sofa bed was thin and uncomfortable. The breakfast didn’t taste great and there wasn’t many options. The staff from the breakfast area were rude. We asked for plates to get breakfast and she just looked at me with out saying a word. I just stepped away and about 5 - 10 mins later she walked out yelling, “excuse me, there’s no plates”, with plates on both her hands. She placed them down and looked at me and said, “there.” The pool was not clean. We were going to go in the first day we arrived but there was little particles flowing around and the water didn’t look clean. The elevators wiggled when it stopped. Sorry I wouldn’t recommend it.

Room was very clean and well taken care of. Breakfast on our last day was not very good. Food was not restocked when empty.

Front desk Staff was very nice. The hotel was really clean. House keeping did a great job cleaning my room. Over all stay was great. Only thing that was not good was the breakfast. The eggs and potatoes were cold. I suggest go out and eat breakfast.

Hotel overall was great! Breakfast was good. Staff from the front desk to the housekeepers was amazing. Definitely would stay again.

We were here for a swim meet. The hotel was good for what we needed

Good Food

Good Food

Traveled with family. Staff was very friendly. Overall 10:10

Excellent service from hotel staff

Location and grounds well kept Wish I could have stayed longer

Location and grounds well kept Wish I could have stayed longer

We liked the close parking even though there was a $5.00 additional charge. The room was really comfortable and large. Had a nice size kitchen even though we did not use it. There were some wear on the carpet and pullout couch but I reported so we wouldn't get charged for any damage. The lady at the desk said they were up for new carpet and upgrade. Otherwise, nice property and close to airport.

The hotel was outdated, which is not a problem on itself, but some furniture was dirty and worn. Breakfast was good.

By

My stay at Homewood Suites was outstanding. The staff at the front desk, housekeeping, engineering, kitchen staff, and van shuttle drivers were all professional and personable. The general manager ensured every request big or small was taken care of in an expedious manner. I will return and stay without a doubt. I encourage anyone to stay at this property.

The staff was nice and helpful, the food was decent. The room was spacious and clean. The only complaint was the elevators, one was broken at some point and when it wasnt it was sketchy. Should get them maintenence. Other than that it was great, would definitely go back.

The room was not as clean as i wished and the furniture start to show wear and tear.

Good value for the money. But there was no internet that day, so no TV and spotty cell service.

Room is large, kitchenette was great for stay! Breakfast was perfect.

Clean room friendly staff and also everything was OK

Good experience overall. Room was clean and enough spacious. Minor concerns would TV not working properly. The breakfast was decent and it had plenty options.

The was a great stay clean spacious and really affordable. I would recommend their hotel

The rooms were very clean, staff was very friendly. Highly recommend this hotel to anyone traveling to San Antonio. The pricing was very competitive compared to other hotels in the area.

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Nice room, Staff in the breakfast area super rude, Breakfast delicious, Enough parking spaces.

I had a really bad experience from the moment we arrived. Check in was at 3pm, we arrived at 6pm and I was told my 2 room reservation wasn’t ready due to a shortage in cleaning staff. I urgently needed the room to change for an event and was told the earliest it would be ready was about 2 hours or possibly longer. One of the rooms was ready within 30 minutes due to me asking for it to be rushed. I was called that the second room was ready until 8:40pm. I asked for a cancellation and refund for room #2 since I would barely get use out of it and was told I could cancel without a refund. We found small cockroaches on both rooms throughout the night. There was a broken floor in one room. I didn’t get any help resolving this issue and the staff wasn’t understanding. They only said there was nothing that could be done but wait. Never staying at this hotel again.

I loved how big the suite was and how helpful staff was. Great spot as well. Mall and restaurants are close. Will return again.

Clean room , fun entertainment

The room was clean, a bit outdated but still worth the stay. Very comfortable beds. Had all essentials needed in the room. There were so many options in breakfast during weekdays and weekends. The pool is indoor and was very clean. Staff so helpful and kind. Im definitely staying there again when i need to travel to San Antonio!

The breakfast was poor quality for most items, not well kept clean or stocked, and requests for more of the items that ran low were met with disgusted looks and attitudes from the staff.

Breakfast on first night was sad, ground beef chili taco meat, eggs, and sausage links. One waffle maker causing a line of chaos in the breakfast corner was enough to make me want to drive and eat somewhere else.

Rooms are spacious. The breakfast buffet was amazing.

Great staff and that’s important.

Some of the art work was damaged and drawn on but overall looked okay. The breakfast was a bit disappointing. I booked this hotel specifically for the eggs and bacon normal breakfast in the morning but they had this weird mystery meet that looked like pulled pork and bbq sausage that neither one were breakfast food/meet and was a bit sad to start my day like that.

Dumbbells ellipticals and treadmills in the fitness room. Even airport traffic wasn't much of a bother at this nice facility.

Going to stay here everytime I come to San Antonio. Very peaceful atmosphere

Room was excellent great hotel

Room was great. Thank you.

The room was clean and comfortable.

We were in room 103 which is right next to a side entrance and the exit/entrance to the stairs. The sound of those two doors slamming went well passed 11pm. The bathroom had an awkward layout which made getting in and out difficult. There were also cracked tiles around the toilet/shower that moved when you walked on them. The bathroom sink leaked water, ever so slowly, onto the floor. We didn't discover this till everyone was getting ready for bed, so we didn't ask for a room change. Just used the trashcan to catch the water. The fridge had no working light. There were two light options in the room: all the lights on, or just a lamp. With parking and taxes, it was $207 and change for the night. We chose this hotel because it was the only one that included breakfast and was near our destination. We will need to return to the area at the end of February, but will be looking for a new hotel. .

Breakfast was at 7:00 and I started making a waffle at 6:59 with my other half and the lady was rude and made a comment to us, even though the other lady showed us how to use the stuff. The pool was closed all weekend . A guy painted and then after that the water look all filmy and they opened it back up . 2 days out of my stay the water had to get turned off for “routine maintenance “ for hours . We just wanted a nice vacation, the room was great and so was the area . But the hotel service in those areas were lacking .

Disappointed about the parking fee

Room clean, great breakfast, staff very accommodating

Very nice, clean rooms. Great service from front desk. Veronica took great care of us. Everyone was very friendly and kind!

Clean rooms! Excellent reception service. We got a parking fee but it was good to know that people not using the hotel are using the hotel parking lot.

Clean & convenient

Staff at this location are both professional and personable. Room is well maintained and The hotel is virtually spotless. I'll be sure to stay again.

They were very friendly and helpful when we needed things. Room was clean and they alway got us the things we needed. Loved how we couldn’t figure out what was wrong with our Tv we went down to tell them. It was amazing how the maintenance guy came up and took the time to explain how to get it to work. He even left us an extra remote in case it happened again. It was a great experience. Their pillows and beds were also comfy. We would definitely stay there again.

Breakfast was served daily, with limited variety in the daily choices, but very filling. Need vegan options. Clean rooms, but need upgrading. Friendly staff.

The room was clean, quiet, very comfortable, the TV had streaming apps, there was a full kitchen, it was like home away from home. It was very conveniently located in between the airport and downtown. Would definitely stay here again.

Awesome staff

Clean room. Easy parking. Helpful staff.

Everything was great

Clean rooms. Didn’t like the extra fee for parking though but that is the way of the world now I guess

This was by far my favorite stay in San Antonio to date. This will be my go to spot going foward. I have stayed at other nearby hotels and the service and atmosphere definitely is beyond my expectations. Great job and see you next month.

The one thing that was annoying for sleeping was the flashing green lights almost above the bed. I’m assuming it’s a CO2 detector. It is like being on the airport runway.

This place was terrible from the start. The indoor pool was closed and we were told to walk across the parking lot to a neighboring hotel to use theirs. The bath tub in our room was filthy, the couch has huge rips in the cushions and my daughter ended up with looked like SEVERAL bed bug bites. The breakfast was awful.

All right, but the furniture in the room and in the dining room needs to be improved

The staff was great, room was very clean.

The facility was clean and room was nice. Breakfast was good each day during our stay.

Eas

friendly staff, comfortable bed/mattress, loved the kitchen equipment

Everybody was polite and they keep rooms clean

Loves the room and service! Very comfortable and homey.

Friendly Staff and clean rooms

Good stay

Nice location and nice rooms

👍

Clean room

Great stay

Clean room, staff was great

Clean room, excellent staff, and awesome customer service.

Room was clean, staff was friendly, breakfast was good, easy drive to and from the airport.

Was a bit dirty and Tv in living area did not work.. bathroom curtain did not sustain water in shower so it dripped all over bathroom floor.

10 of 10 GREAT

Will stay there again

Very strange trip check in go to room piece of poop on the floor next to the toilet pee splatters on the floor big water of toilet paper. Pick up the poo go back downstairs and was told my option was that room a room that had wet carpet or my money back took the room with wet carpet. Ask for the manager to call me back three different occasions never has not sure why so no I was not happy with this location.💩