Home2 Suites by Hilton San Antonio North-Stone Oak, TX

Clean rooms

I had an issue I was robbed from my room, when asked to see the cameras I was told there was no cameras in the hall and that only me and housekeeping had access to the room and housekeeping stated they didn’t go in so convenient because there’s no cameras according to them…

Outside frontage of Hotel under construction. Had to wait for room to be cleaned. Check in not available for 39+ minutes.

Nothing Ev chatting outdated Location sucks

Breakfast was decent. Some of the plugs in the rooms didn’t work.

Breakfast could be improved on especially for folks on healthy diet. Some things currently undergoing renovations - minimal impact although TV programming confusing. Houskeeping a little confusing. Seems like you just need to ask.

Staff was nice from the time My family and I arrived. Thank you. Knowledgeable on how to check you in when using Hotels.com.

Nice area

The elevator was closed. The streaming service fur the tv was down. Only got 2 tv stations and couldn’t adjust the volume. Construction going on by the main door

The very thoughtful layout, Cleanliness, and the staff makes you feel comfortable and safe. Nothing, I wished only if the humidity in the room can be controlled.

Rooms are really good size. I love the privacy curtain that was in our suite. Refrigerator, microwave, plates, cups, silverware, LOTS of storage space, water pressure, bathroom size, and a bed that is actually comfortable to sleep in, and an AMAZING location near just about 3 of everything you could ever want were on the plus side of the ledger. For the negatives, there were only a few: Coffeemaker was broken (we just got coffee in the lobby at breakfast, not the end of the world), the pillows are pretty much useless and terrible like at 99% of places to stay, and if you have people above you that have kids that love to run back and forth all night long - there's 4 floors - you will DEFINITELY hear them. Once we turn on the white noise machine that we travel with, it was a non-issue. Light sleepers might get aggravated. We would stay here again in a heartbeat.

Joni the manager was helpful every day with a cheerful, can-do attitude, all while managing the construction renovations. Mia at reception was very kind and thoughtful. She was especially helpful with our granddaughter who kept “asking for” Mia.

the room was a little dirty. Food left in fridge, dust balls (hair) on floor and counter area and table were not cleaned.

We traveled with our dog; we really like the size of the rooms at these properties. We do wish each property had a small, fenced area for dogs as they are a dog friendly hotel. We stayed at the one in Pecos TX and it had one. The staff are welcoming, friendly and helpful. This is meant to be constructive. Here is one recommendation. Have upper management try everything on the breakfast and see if they are happy with it. The sausage was not of a familiar taste or texture. Travelers appreciate a good breakfast even if it is a buffet style. This will not discourage us from staying at Home 2 Suites at all. Our breakfast in the one in Pecos TX as great.

The pool water was a bit cold and a little dirty. Everything else was good!!!

Room was lovely and clean. Breakfast was great. Was an easy drive to the river walk etc. Easy parking.

Microwave didn’t work correctly. Other than that, it was a nice stay. Loved the fresh infused water in the lobby.

Staff was awesome, breakfast was good, clean facilities, but if you are hoping to get your car vandalized or brake in with out any security issues you are in the right place. They broke our window but they didn’t steal anything. When we ask to see the footage of the security cameras we were told that they don’t have cameras on the parking lot !!!

I’ve stayed here plenty of over the years and never had any issues. This past weekend I was very disappointed that housekeeping entered our room without knocking. We had 45 minutes until check out.

The entire experience was excellent the staff, the rooms breakfast. thank you for excellent service

Excellent Service

Breakfast was good and the room clean and staff were very polite.

I had a great experience during my stay. The hotel was clean, comfortable, and well maintained. The staff was friendly, welcoming, and always willing to help. Check-in was quick, and everything met my expectations. I would definitely stay here again and recommend it to others.

Good

Hotel was nice, there were some areas u der construction that made the elevators messy. The pool had an algea outbreak, but we still chose not to swim although they said we could, eww no thanks! The washers and dryer need a good cleaning they were funky smelling and left my close that way too. Had to rehash when I got home.

Great stay!

Room was very clean had everything u need. I would only say the only flaw which probably isn't as bad but should be fix is the restroom door make it into a actual door. Thats about it. Only flaw but everything else is on point. I would come again. My next trip. Im coming back

MMM

My stay was overall good; I would suggest to maybe replace some mattresses from the pull-out couch. I didn't even try to use it as soon as I took off the couch cushions, I saw the stains on the mattress and immediately put the cushions back it was not a great sight to see. The breakfast was okay. The hash browns were not fresh. The room was spacious and clean I would add that maybe better blankets should be available they were very thin. The property was good overall pool was great. I love that they have cold fresh water available at the lobby and the fruit infusion was a nice touch!

Cozy, clean, and all satisfactory service and supplies in available need. Thank you!

Rooms were nice, staff was always friendly and helpful.

Clean and pleasant staff I was unable to charge my EV at this facility, we will not be staying here again. It was very disappointing and inconvenient.

I also experienced an issue with the hotel amenities. The pool is advertised as opening for guests at 10:00 a.m. When my daughter and I went to swim at that time, the pool attendant informed us that he had just started cleaning the pool and that it would take nearly an hour before it was ready. Guest hours should begin with the pool already cleaned and available for use, not with maintenance being performed during the time it is supposed to be open. Overall, this was a disappointing experience, especially considering the basic expectations of cleanliness, guest service, and access to the amenities that were advertised.

Nothing

Staff was great and clean rooms

Available and responsive

All staff was friendly. Hotel was maintained pretty well. I would stay again.

Pool was not working and green without any visible work being done. Shower floors were not scrubbed and visibly stained with dirt as well as mold in the caulking. Pull out sofa bed would not fold back to make sofa. Fire alarm went off at 7am without any explanation and was canceled.

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Breakfast was great!

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Staff are friendly and efficient.

Family of three and we enjoyed our stay there. Spacious, clean and nice location.

Great service overall

My family and I enjoyed our stay and the continental breakfast was delicious. The staff was very friendly and helpful.

I enjoyed the breakfast, and the staff were wonderful as well!

Nice and fresh.

Staff was helpful and friendly

Staff do not know what they are doing

Great

Excellent experience overall. The staff went above and beyond to make us feel comfortable, the room was large and comfortable, and the hotel was very clean throughout.

We stayed as a family. It was clean and breakfast options are good.

I enjoyed the room. It was quiet and we were able to sleep comfortably. I was initially given room #311 but I quickly determined the TV in the room was not working properly. I did not like the first room I had the TV did not work. I addressed the situation after I determined the TV was our of order to the front desk clerk. She seemed very confused and offered me 100 points to resolve my situation. She was nice but that was not going to help my situation. After A while I plead with her to please consider moving me. She finally decided to move me to the highest floor the 4th floor. Because I have knee issues I had aske for a lower floor but was not accommodated. I went to 411and confirmed the TV in the room worked. We had to move all our belongings to that room, but we were happy to watch TV. Another issue elevator #1 was not working all throughout the time we were there.

Friendly

Te outside however tables and seating areas were a little dirty I cleaned them myself. Otherwise good place to stay.

Comforting and good price point. We enjoyed our stay.

Great place clean and friendly

Was very helpful

I love stay here

None of the 3 EV chargers were working. This was an advertised amenity that I was counting on. Ended up driving 5 miles away to find a charger for my car.

upon checkout, I was also told they would reduce my stay by $25 but I informed them that I had used a third-party (the booking.com app) so she said she would have to follow up with them and now they’re saying there’s nothing they can do and that I was compensated with the new room. The part that sucks about this is I never asked for a reduction, but the fact that it was offered and taken back is crazy. I paid over $170 for this stay and left very disappointed.

Everything was great we had such a good time at the pool and near the fire pit in the front such a great chill place

Great

Hotel was definitely dog friendly. Front desk staff was very friendly and helpful. I would recommend to others.

Great location, plenty of restaurants, shopping and free parking. Will stay here again.

My husband got stuck in the elevator for 20 minutes, which was already stressful. Then, the sliding restroom door suddenly fell down—thank God my toddler wasn’t hit, because it was really scary. Thankfully, one of the employees saw what happened and helped. I also appreciate that we weren’t charged after everything that occurred

that we couldn't stay longer

The sink food disposal smelled bad and looked horrible inside. Some Parts of the hotel look a little tacky, just simple maintenance that needs to be done

The breakfast was good and I liked the way it was offered in smaller, covered batches - much more hygienic than totally open trays.

Staff was super helpful! Would stay again!

Pool was cold but its outside so to be expected

Property was beautiful, well kept and close to anything you might need or want, Staff was exceptional from the time we arrived until we left. The worst thing was the air conditioning did not work, staff looked at but it wasn’t working 1st night it was 78, 2nd and 3rd nite it was 80% in the room with2 adults and 3 children.

Staff was great, but room/hotel needs a bit of TLC. Room shower floor had white coat of paint or something and cracked and dirt stained; mobile eating table leg bent; light bulb was out on a lamp in room; and pool was extremely cold felt like 50-60 degrees.

Clean rooms. Good breakfast.

There was 1 elevator working, making a wait going up to our room and down. Check in was past our 3pm time. For many customers. The television was not a smart T.V, for our kids, having youtube or another app for free kid shows. (We had to buy a roku stick to place into television, to get kid shows). Staff were nice, place was clean. The pool was ICE COLD, we couldn't swim because of that. Breakfast was alright rated C (as far as hotel breakfast goes), but the way they have the breakfast situated, a long line forms.

Loved the big room. Comfortable bed.

Pool is freezing, room was okay- hotel staff friendly- breakfast food was out frequently and took awhile to refresh-

Only one elevator working. Breakfast was subpar. Ran out of items.

Arrived friday March 13 with my two queen room smelling of weed complained but was told they can charge neighbors of smoking fee. Last day power went out and stayed out for five hours. Itch black no back up generator. Was out early morning didn’t look back

Room was clean.

Hotel was very nice, room was spacious and location was not far from attractions. It was very noisy with kids crying, running in hallway and making a lot of noise at 7am or 10pm. We could hear everything through our wall even above us with ppl dropping items.

Clean room, big room, great breakfast

I had a bad experience during my stay. When we arrived, the toilet in our room was already clogged. I called to the front desk to report the issue, but the staff member didn’t seem concerned and didn’t offer to move us to another room. Since I was traveling with my kids, this was very inconvenient and we had to keep going downstairs to use the restroom. A working bathroom is a basic necessity, and I expected better service.

Breakfast very good

Facility was very nice but stay was not that nice . The restroom door was horrible! Could not lock it and it kept sliding open . Then had dogs on our floor howling all hours of the night plus especially in the Am at 4 am in the morning till we checked out . Worse sleep ive had in awile .

I enjoyed the stay

Has everything you need

food and staff were great

yes

Helpful application

Room was ok but staff was very helpful and breakfast was good

No Room quietness A lot of hard, loud noise during night. Staff didn’t bother to help

Clean room great staff

The staff was great the breakfast is good and the room was very spacious would definitely stay here again

Going to give it one more shot before calling it quits

Room was clean. Staff very helpful.

Our air conditioner didn't work initially and the front desk staff actually called back to make sure we had it functioning. Overall, a very nice stay.

Very clean hotel rooms

Staff were professional and polite. They always had a smile and always eager to assist. Hotel was an outstanding example of cleanliness and hospitality.

I had pre payed the room and they would not let my wife go to the room because of the 25 dollar deposit Even though she offered to pay it they refused The shower is beyond horrible no water pressure Long human hairs everywhere in the bathroom

The room was dirty. Our bed had hairs on them. Will not suggest staying at this hotel.

The restroom breaker kept going off. Only one elevator was working. Staff was overlooking at everyone at breakfast which made grabbing breakfast uneasy.

Helpful staff, nice big rooms.

Room was awesome and just what we needed. Staff was amazing!

Room were not cleaned at all...very dirty.

quiet and enjoyable

I was overcharged without my consent I was told my pet fee was $75.00 and they charged me $152.00 then ended up running my card again for $88.50 it was a mess!! Especially with my bank!! Then when trying to address the issue that customer service rep is very unprofessional no customer service skills at all!! Our blinds were broken in the front room bathtub didn’t have a stopper for the water pieces of tile were broken just horrible experience at this location! Never will rent here again

Room was clean. Bed was comfortable. The only down side was we had requested an accessible room because my husband has trouble getting around. We were disappointed that the toilet was so short. But we managed.

The television was difficult to access and the water pressure was a little low at times but overall I enjoyed my stay.

Clean room amicable staff great amenities

It was great

Room was dirty and not maintained. We asked for another and same issue.

The rooms are very spacious and very clean. I had a very nice day with my family.

Clean and nice rooms, very nice breakfast although not perfect

Toilet broked next day i arrived to hotel. Need to wait several hours to get fixed 😫

Clean room, friendly staff. Qlways ready to help

Great customer service

Front desk staff was awesome and the room was very clean and comfortable.

I don’t enjoy that hotel sorry 1 start

I had been on the road all day and wanted a hot shower. The shower was lukewarm to cold. The toilet seat was completely broken off of the toilet, just laying in place. The breakfast had no eggs, only bread, muffins, and waffles. I'm type II diabetic and don't eat flour products so I went without breakfast. I won't be back.