Home2 Suites by Hilton San Antonio Downtown - Riverwalk, TX

Exceptional

Clean rooms.. Friendly staff. Close to river walk

Excellent 👍👍

Exceptional

Clean & comfortable room. Staff are all friendly and professional personnel. They bend over backward to make our stay very comfortable. The hotel is within walking distance of the parking garage and the Majestic Theater which is very convenient for me as I am a Disabled Veteran. Nothing!

Staff, Location, and price We were bummed because the pool was not in service

That they had to move us to smaller room with no city view due to air conditioner not working.

Exceptional

Exceptional

Location and cleanliness Nothing

Excellent value for money and...

Our rooms shower only had scalding hot water. The lady at the front desk was very nice and quickly moved us to a different room. That room also only had scalding hot showers. Other than that the hotel is spotless, but felt clean. Breakfast was average.

Very good

The location was excellent I have accessibility to everything Everything was good

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Very good

Convenient to everything downtown Traffic lol

Convenient location, friendly and helpful staff, nice room for the price, generous breakfast. Parking was very expensive at $50/night and valet service was slow despite advance requests, but all in all, a pleasant stay.

Good

To be honest we did not stay at this hotel. The entire Hilton system was down and they could not check us in. However! The front desk staff were kind, friendly. They were calm in a stressful situation. Even offered me a refund, understanding we had our dog, reservations for dinner and Hamilton tickets and couldn't hope things were resolved in time. The lobby was clean, plenty of comfy seating with plugs and I would definitely give them a try again in the future.

If you have a problem with laundry, you need to figure out yourself. Otherwise, it is clean and good location.

Enjoyed our stay. Staff was very attentive.

I enjoy the location, parking is a little swirly. Quite a few homeless in the area they did not bother us. A very busy road.

Exceptional

Clean Location None

Love the big spacious room. And the location. Staff was friendly.

Kitchen, room Location

Room was spacious, comfortable to be in….we didn’t hear a lot of noise even though there were lots of people staying there for the AC/DC concert. Valet parking a bit expensive but better $50 than trying to find a parking spot

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Great location.

Love the 24 hour security and vallet option. Great customer service too!

Only enjoyed the great service from employees and the breakfast options. Plus the location by the River Walk!

clean room breakfast was was not good

Clean room, helpful staff and fresh breakfast.

The breakfast was wonderful and the room decent however they do not have parking so either you have to pay to park somewhere or valet which charges about 56 dollars a day. The room’s AC did not go further down than 73 which made the room hot during the day and night mid summer.

Awsome staff & really clean

The hotel looked nice but it did have a humidity smell the sheets were ripped in really bad condition. The water took a while to heat up and we had no clue the pool was going to be closed due to maintenance.

The placement of the hotel was very strategically planned! It's not a long walk to the river walk. It's accessible at all times to attractions and restaurants in the area. The hotel was very secure. You need your key to gain access to the lobby of the hotel, making the hotel feel safe and welcoming to It's clients.

The front desk staff was particularly helpful and professional and courteous for the young man’s name was Taylor, but I was a young gentleman that was at the front desk help me resolve a matter with Expedia job

stop

Doesn't have a pool was told they was getting rid of it but the staff was helpful and i enjoy the stay.

Great location, a short walk to the riverwalk

N/A

Customer care is critical in hospitality industry. The lady that checked us in wasn't helpful at all, the cleaning ladies kept saying" no English no English " when we reported trouble opening our door to the front desk , the lady was least bothered and kept saying just push harder. Funnily we met the same at breakfast ( 3 min late and she reminded us breakfast is 6-9 am. We however had great experience with the one who checked us out and the team at the vallet desk. They were awesome, kind and very professional.

Location was great, rooms clean and comfortable, walking distance to all downtown attractions and restaurants.

Good!

Close by to a lot of attractions. Riverwalk and Alamo. Valet only hotel but there’s a cheaper covered parking lot across from the hotel suggested by the valet itself (I believe it’s good for keeping the car in the parking garage but not for in and out privileges.) Buffett breakfast is decent but there should be atleast 2waffle maker to keep the line going. Overall it’s a good place for family stay.

The staff was amazing, friendly, and helpful. I want that to be the top thing about this place. The location of the hotel was very central and easily walkable for the event we were attending on the river walk and sightseeing. The room was clean overall but the couch in the room was nasty and had weird stains on it. We laid towels down to sit on it. There was also small trash under the sofa. Other than that, the stay was good. The staff were truly the best part.

Just plain awesome...

Excellent location

First I was placed in a room with no city view like I paid for and was told all rooms were filled, but later they may have realized there mistake and changed my room. Next there’s only valet service that’s understaffed one day I waited more then hour to get my car so I went down stares and valet service was packed with people waiting for there cars so me and another guy offered to go get are own cars to speed things up so basically I valet my own car I should have gotten my $50 dollars a day service fee waved for that day. Also not a great location for kids ether the park next to it, is over run with homeless and my last night there cops were clearing it out after someone was stabbed the night before. So if you have kids I’d go somewhere else I’ve been to San Antonio multiple times and stayed around the Alamo area and the wax museum and river walk never experienced this.

Clean room

Great environment

The staff was amazing from check-in to check-out. The room was clean and nice had everything we needed. Breakfast was good.

It was nice to be there

Everything is clean and highly recommended

Everything was great, friendly staff

Friendly staff. Didn’t like breakfast options

Breakfast was the best

Part of the room near the bed had a smell like that of a cat litter box .

Ideal location for exploring San Antonio. One block to the Riverwalk, a couple blocks to the Alamo. Theater is a half block away. I feel like I picked a winner.

The staff was very nice and accommodating, but the hotel is pretty run down. The elevator sounds like it is about to shut down while you are in it. The rooms, of which I were in two as the first one had a beeping noise coming from the ceiling, had stained carpets, flickering lights, dog chewed furniture and shower doors that were about to fall off their tracks. Avoid this place if you can.

The air conditioner was so loud I could not sleep it sounded like an electric generator was in the room constantly running. The thermostat would not go lower than 72 and it was not cooling at all. Which led to more sleepless nights. Housekeeping was good brought towels and checked on us midday, the air conditioner was the main issue I did not ask to change rooms out of concern that I might get a less accommodated experience.

The hotel was great!!!!!!

While this hotel is conveniently located & the staff was friendly enough, the rooms need major updating. Stains on the carpet, stains on the couch, pealing paint, lumpy pillows, very dirty, toilet, & ineffective, and noisy AC all made for a fairly unpleasant stay.

Breakfast was fresh plenty of food. Everything was great. Great service.

Great location and breakfast.

Such a great time. The breakfast buffet was great, and staff was super nice.

Very convenient to Riverwalk. Hotel was fine. The staff was very helpfull. The breakfast was mid at best. Staff for breakfast was very good though. The rooms are well used with stains on furniture and carpet. End table was taped together with blue painters tap. Ok experience.

The room temperature was a little warm, it lets you turn the thermostat down to 68, but it definitely doesn't get that low lol with the added musky tinge in the air it was ok. However, the staff was spectacular! They made up for everything else 👍 overall good stay, for the price it could have been cleaner & more accommodating. The valet crew was great, very courteous!

The front desk was friendly and professional. The room was clean and comfortable.

From the very beginning André (receptionist) was very helpful. The room was very clean and comfortable. Breakfast was really good different options (egg,waffles, yogurt, oatmeal, and fresh fruit etc.)

This was a very friendly and clean hotel. Staff was really great.

A wonderful place to stay in San Antonio. Convenient to Riverwalk and many other points of interest. Friendly staff and helpful staff. Clean and comfortable rooms.

It was great.

Breakfast was good

Some of the room furniture was poor condition. The hotel is “tired” and needs some TLC. The location was great and despite its issues, we would stay again.

Okay

Clean room and friendly staff. Great location in downtown. Valet parking did take a long time to retrieve our vehicle on check out day. Overall a good stay

Our stay was very pleasant. We never made it for breakfast, but my grandson used the pool and enjoyed it. The room was exactly what we needed.

The trash had not been taken out which is very gross. The room bed was made but this room was not cleaned very well. I do not recommend this place. I like cleanliness and if you do too this is not it. Valet was super late waited at least 15 minutes or more that’s on the lesser end. I hate that I can’t add pictures to this review. Normally you can. There is gnats in the room probably from the trash that is overfilled. They tried giving me another room but that was nasty too. The couch was disgusting and they had the nerve to tell me it’s just old. I’ve never been in a Hilton like this!!!! EVER!!! I’m sooooo disappointed. I can’t even sleep. 🙄 I can’t stand dirty stuff!!!! Especially a hotel. The fact that my newborn has to stay here too is blowing me. Let alone the rest of my children my husband and my mom!!! It’s 12 at night and I’m not about to be going from hotel to hotel with my baby trying to sleep and we from out of town so we can’t just leave!! Omg DO NOT RECOMMEND. The front seat overnight associate is the only person here he tried to help. Everything was out of his control. This place needs serious renovations! SERIOUS! They need to shut down until they get new management because no one should be here if they don’t have staff to properly clean. Honey if you sleep light you might as well be on the riverwalk all night because the air conditioning makes this obnoxious noise while it’s running! Throw the whole hotel away.

Front Office staff was great. We were calling them by first name because they were so helpful

I reserved a 2 queen bed and they gave me a king bed with sofa bed. The valet parking had a wait time of more than an hr. Service was rude.

Great hotel. It is an older hotel but very well maintained. They staff was friendly and helpful. We had a great stay.

walk to the river walk, close by everything, doors always locked for security

All sites within walking distance, even though i use a cane with my hip. Staff super friendly.

Clean rooms. The lights in the restrooms would turn off for a couple of seconds then back on. The plugs were loose; we couldn't charge our phones.

Location of the hotel was great for access to many shops, restaurants. etc. Front desk and foodservice staff were great. Eager to provide information and whatever they could do to enhance the stay. Breakfast choices were adequate and varied. Room could have been cleaner. It seems making the bed wasn't part of the cleaner's job because she didn't do it, neither was the carpet vacuumed. From the da we entered the room the bathroom had an unpleasant smell, and remained that way for the entire week although the toilet was cleaned regularly.

Excellent location to walk to Riverwalk, Tower of America, theatre etc… We parked in the ramp across the street, very cheap instead of paying valet parking at the hotel. Staff very helpful, breakfast nothing special, normal hotel breakfast. I would stay there again.

The shower and handrails in bathroom were broken. Room was warm, couldn’t get it as cold as we liked. Hotel wasn’t the cleanest. Great location. We wouldn’t stay again.

My room wasn’t ready on time, my card key didn’t work, and had to switch rooms due to the AC not working.

The hotel is a great location in downtown SA. But upon arrival, we had to continue to make the block until we had a place to pull into the valet area. This happened multiple times and also had to wait to turn in keys during arrivals. Then upon check in into our room the A/C was not working, our room was not cleaned very well also- kitchen area floor felt slippery like grease had been spilt, bathroom doors had dirt or grease on them, and carpet was dirty. Maintenance came and fixed the A/C promptly but I asked for a new room since we would be staying for 4 nights in case the A/C stopped working, but was told no. I think room was filthy due to A/C being previously worked on. Then during 3rd night the A/C stopped working. In morning we were given a new room, which we should have been granted upon arrival, not 3 nights later. Also, A/C is set to not go below 68 degrees. Will not be staying again.

Our room was clean, staff was super nice

The staff was very nice!

Yes.

Clean room and and staff was amazing

Rooms in a bad shape and dirty.

Very run down hotel. Not to the stands of other Home 2 Suites I have been to in other cities.

The young man that was working the morning of Tuesday February 17th ( I can’t remember his name) deserves a HUGE raise for as well as he handled the WHOLE BUILDING on his own through the unwarranted fire episode!

Great location for the river walk. Only issue was parking. We had no clue where to park, but we figured it out. The room was clean and had everything we needed. The breakfast was wonderful!

Overall, not a great stay.

Great

Yes

Front staff was awesome! All of the staff was friendly…

Breakfast was great. The location was great. The room was great. The poor temperature everything was honestly perfect at this hotel the one thing you could complain about, but it’s not really the hotel. It’s kind of just San Antonio was the parking it was Sunday so we just parked at a normal coin meter for free I had to walk a couple blocks otherwise you could pay like the 40 bucks for valet for the night But they gave us an early check-in they were very accommodating highly recommend

Friendly staff and clean room

room was very nice bed was a little too hard for me everything else was great except for the breakfast being cold

Nice stay

Hotel doesn’t look as it’s on the website, old and dirty, restrooms smells bad and I requested the one with city view, it had a small window not to the city view. First and last time booking this hotel.

The staff was great

We checked out at 11:00 AM and realized by 3:00 PM that we had left a piece of luggage in the room. When I called, management claimed the room was already occupied and nothing had been found. We returned to the hotel immediately to speak with the manager, who was incredibly rude. She repeatedly insisted the room was empty of our belongings and flatly refused to call the housekeeping staff, claiming she "couldn't contact them after work hours." Our frustration was high because the bag contained my daughter’s essential medication. Despite the urgency, the manager was dismissive and told me to "just file a claim with my insurance." It wasn't until I told her that I was calling the police to file an official report that her story changed instantly. Suddenly, she could contact her staff after hours. Within 15 minutes of mentioning the police, she appeared with my luggage. Even after the bag was "found," there was no apology. The manager remained hostile and unprofessional. We felt discriminated against and ignored. It is deeply concerning that a hotel would claim a bag is gone until the police are mentioned. I do not recommend this hotel. If you value your belongings, your health, and basic customer respect, stay somewhere else in San Antonio

The room was very clean and was absolutely huge. We had just come from a cruise so we were amazed about the size of the room. The staff, especially Michael, John G, and Andre were very helpful and personable. We also were very happy with the location of the hotel to the Riverwalk and Alamo.

We had a great experience

Couch in room was heavily stained and wearing, office chair needs replacing. The variety of loud noises from the elevator made us nervous every time we needed to use them. Felt like we were pushing our luck and would end up stuck in the elevator car.

Friendly staff. Clean room. Comfortable beds.

I never in my life had a hotel down grade my room Who was the problem Expedia or the hotel??????

Room was clean and well kept. Breakfast was nice (they just needed to revisit the food service line setup, as it was very crowded due to the location of the waffle maker). All the staff we encountered were very polite and helpful.

Great place to stay. Our flight arrived early and they allowed us to check in early with no problem. Friendly staff, comfortable bed, clean room, and a great breakfast. Located within walking distance to just about everything riverwalk. Would definitely recommend.

POOL IS NOT OPEN! Hotel needs to update their listing or reach out to people booking. They will offer you to use another hotel's pool if you want. Our room was clean. Facility is a little old and could use a refresh. The strong smell of cleaner kind of is overwhelming coming into the lobby. The breakfast was average - not a lot of vegetarian egg items and the bacon was in the same cabinet as everything else. Not really acceptable for people who do not eat bacon/meat. I would recommend they keep meatless items separate.

Breakfasr was one of thw nicer selections we've had.