Home2 Suites by Hilton San Antonio Downtown - Riverwalk, TX

That was one of the best breakfasts we have had at a hotel. Lots of options and actual eggs versus the fake eggs. Loved how spacious the eating area was and did not feel crowded. All of the employees were very helpful and friendly.

Clean towels are important Eggs were good and always enjoy apple juicee

la limpieza de el cuarto estaba bien pero el sillón estaba muy sucio y con manchas y parece que es un sillón viejo. entre otras cosas. también yo había reservado una avitacion con vista ala ciudad y me dieron un cuarto con muy poca vista y era hacia el techo de otro edificio que tenía mal aspecto. no cuenta con estacionamiento para vehículos tuve que estacionar mi camioneta a una cuadra en un estacionamiento de la ciudad

The breakfast was amazing. The location was perfect. Your front desk employee was top notch, I can't remember his name but He is hispanic, and hotel employee was very helpful and friendly to my whole family.

Bathroom was not cleam, hair in tub and on sheets. Didn't realize bed sat on floor bed ruffle rip falling apart.Safa was nasty looking did not sit on it needs cleaning. Also I was charged $50 deposit and hotel said booking.com would refund.

That had to pay so much just to sleep and breakfast, but I was happy with everything else.

Very good breakfast very friendly and helpful staff There was only 1 elevator working with 14 floors using it got very crowded

Great location n/a

The Staff was extremely helpful,, freindly!

Great location. Room was clean. Housekeeping came and cleaned room and asked what we needed. I never had that at any other hotel booking for a 2 day weekend Parking

The location was nice, the hotel was clean. I liked the free coffee. giving me the room I actually paid for... I booked a king suite and was put in a handicap twin queen room. when I told them this isn't what I booked they said they couldn't change it because the entire hotel was allegedly booked. Breakfast was served way too late so I didn't even get to have any.

Staff and great location!

This hotel was close to everything you would want to do in downtown San Antonio. Short walks to dinning and activities

It was clean walking distance to the Alamo and Riverwalk. There is no parking at the property but there is a parking garage right across the street

Love this Hotel. The only complaint was there was never any hot coffee in the lobby. It was always cold. Other than that everything and everyone were very nice and helpful.

Parking

Great place to stay. Clean, comfortable and convenient to River Walk. Make sure you have your parking figured out before you arrive.

Very nice location, staff is great, couldn’t ask for a better experience

Great location, clean rooms, nice included breakfast and friendly staff.

No smoking rooms

that I couldn’t stay there longer

Breakfast was sufficient. Eggs could have been better.

Great location great breakfast and employee named Andre very nice young man We liked everything

Close to where we needed to be The fact that we were not notified that the pool had been taken out permanently about 4 months ago! We had our kids crying just for the fact that we told them we could go swimming once our days were completed. They brought floaties and swimsuits just for this high light of the day..

The area had lots of homeless people and did not feel quite safe.

I had a cooling issue with my room and when i complained, the staff gave me an extra room to sleep in since there was no maintenance personnel on duty when the complain was made. I booked about 5 rooms for our guests for my wife’s graduation and everyone had nothing but good things to say about this place.

Room was clean, cozy.

Location, and the fact you can only get in with key card Our first room reeked of cigarettes, we got switched to the same room, one floor up. There were stains and crumbs on the beds. The carpet felt wet and it still had a weird smell. Valet was no where to be found when we arrived. We waited for 20 minutes till he came. It just didn't feel very clean.

I prefer Hilton-managed properties for the cleanliness and being pet-friendly. The hotel was both for most of the stay. The room was cleaned daily which is a huge perk from some of their other properties I’ve stayed in. The staff was fantastic. Only issue was my room being a bit shoddy, the kitchenette lights didnt work. They had paper stuffed in one of the canned lights. The room layout for the ‘extra’ king is not worth the extra cost. The ac struggled to keep the room cool.

Close to river walk and the Alamo. Bed was comfortable and staff friendly. Valet parking plus. Room would not cool lower than 71 and I like it cold at night. The complimentary 24 hour coffee station had cold coffee that night: During the day there was constant jack hammering and construction noises going on and glad we were leaving at 11:00. There was also an alarm and evacuation because someone burnt the toast for breakfast! Overall very disappointed for the price I paid: I would recommend letting customers know before they book that this is an ongoing construction site.

Fabulous hotel

Air conditioner was not strong at 5 fl (last, corner unit), but outside was 100F.

Great location

Good place

Good and walking distance from everything

The pool out of service, what a disappointment!!!

Really great breakfast. Nice staff. Great location. Will be staying there again. Doesn’t smell weird like other hotels

I booked this hotel specifically for the pool . It was clearly listed as one of the amenities. This was a last minute trip with family centered around a pool day . Once there they informed me they no longer have a pool and blamed the improper listing on the third party booking site for not updating their info. I did not receive any sort of apology or compensation for their false advertising

It was a great stay. The breakfast was amazing hot and fresh. Hector was a great and accommodating cook. Would definitely recommend and will be coming back soon

We were waiting for an Uber in the lobby, but due to high demand, several drivers canceled our ride. We explained to the receptionist that we were waiting for transportation, but he still repeatedly insisted that we leave the hotel and wait outside. From the very first time he asked us to leave, he spoke to us in a rude tone and had an inappropriate attitude. I completely understand that the hotel may have a policy that does not allow guests to wait in the lobby, but rules can be communicated respectfully and politely. The way he spoke to us and practically kicked us out made us feel very uncomfortable and negatively affected our experience at the hotel.

Location close to Riverwalk, good warm breakfast, roomy and friendly staff Valet parking cost $67

The room was comfortable. There were a few stains on the carpet that were pretty noticeable, but clean other wise. Staff were very friendly and helpful. The signs and directories stated there was a pool. However when asked, they denied having one.

Excellent 👍👍

Our rooms shower only had scalding hot water. The lady at the front desk was very nice and quickly moved us to a different room. That room also only had scalding hot showers. Other than that the hotel is spotless, but felt clean. Breakfast was average.

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Convenient location, friendly and helpful staff, nice room for the price, generous breakfast. Parking was very expensive at $50/night and valet service was slow despite advance requests, but all in all, a pleasant stay.

If you have a problem with laundry, you need to figure out yourself. Otherwise, it is clean and good location.

Enjoyed our stay. Staff was very attentive.

I enjoy the location, parking is a little swirly. Quite a few homeless in the area they did not bother us. A very busy road.

Room was spacious, comfortable to be in….we didn’t hear a lot of noise even though there were lots of people staying there for the AC/DC concert. Valet parking a bit expensive but better $50 than trying to find a parking spot

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Great location.

Love the 24 hour security and vallet option. Great customer service too!

Only enjoyed the great service from employees and the breakfast options. Plus the location by the River Walk!

clean room breakfast was was not good

Clean room, helpful staff and fresh breakfast.

The breakfast was wonderful and the room decent however they do not have parking so either you have to pay to park somewhere or valet which charges about 56 dollars a day. The room’s AC did not go further down than 73 which made the room hot during the day and night mid summer.

Awsome staff & really clean

The hotel looked nice but it did have a humidity smell the sheets were ripped in really bad condition. The water took a while to heat up and we had no clue the pool was going to be closed due to maintenance.

The placement of the hotel was very strategically planned! It's not a long walk to the river walk. It's accessible at all times to attractions and restaurants in the area. The hotel was very secure. You need your key to gain access to the lobby of the hotel, making the hotel feel safe and welcoming to It's clients.

The front desk staff was particularly helpful and professional and courteous for the young man’s name was Taylor, but I was a young gentleman that was at the front desk help me resolve a matter with Expedia job

stop

Doesn't have a pool was told they was getting rid of it but the staff was helpful and i enjoy the stay.

Great location, a short walk to the riverwalk

N/A

Customer care is critical in hospitality industry. The lady that checked us in wasn't helpful at all, the cleaning ladies kept saying" no English no English " when we reported trouble opening our door to the front desk , the lady was least bothered and kept saying just push harder. Funnily we met the same at breakfast ( 3 min late and she reminded us breakfast is 6-9 am. We however had great experience with the one who checked us out and the team at the vallet desk. They were awesome, kind and very professional.

Location was great, rooms clean and comfortable, walking distance to all downtown attractions and restaurants.

Good!

Close by to a lot of attractions. Riverwalk and Alamo. Valet only hotel but there’s a cheaper covered parking lot across from the hotel suggested by the valet itself (I believe it’s good for keeping the car in the parking garage but not for in and out privileges.) Buffett breakfast is decent but there should be atleast 2waffle maker to keep the line going. Overall it’s a good place for family stay.

The staff was amazing, friendly, and helpful. I want that to be the top thing about this place. The location of the hotel was very central and easily walkable for the event we were attending on the river walk and sightseeing. The room was clean overall but the couch in the room was nasty and had weird stains on it. We laid towels down to sit on it. There was also small trash under the sofa. Other than that, the stay was good. The staff were truly the best part.

Just plain awesome...

Excellent location

First I was placed in a room with no city view like I paid for and was told all rooms were filled, but later they may have realized there mistake and changed my room. Next there’s only valet service that’s understaffed one day I waited more then hour to get my car so I went down stares and valet service was packed with people waiting for there cars so me and another guy offered to go get are own cars to speed things up so basically I valet my own car I should have gotten my $50 dollars a day service fee waved for that day. Also not a great location for kids ether the park next to it, is over run with homeless and my last night there cops were clearing it out after someone was stabbed the night before. So if you have kids I’d go somewhere else I’ve been to San Antonio multiple times and stayed around the Alamo area and the wax museum and river walk never experienced this.

Clean room

Great environment

The staff was amazing from check-in to check-out. The room was clean and nice had everything we needed. Breakfast was good.

It was nice to be there

Everything is clean and highly recommended

Everything was great, friendly staff

Friendly staff. Didn’t like breakfast options

Breakfast was the best

Part of the room near the bed had a smell like that of a cat litter box .

Ideal location for exploring San Antonio. One block to the Riverwalk, a couple blocks to the Alamo. Theater is a half block away. I feel like I picked a winner.

The staff was very nice and accommodating, but the hotel is pretty run down. The elevator sounds like it is about to shut down while you are in it. The rooms, of which I were in two as the first one had a beeping noise coming from the ceiling, had stained carpets, flickering lights, dog chewed furniture and shower doors that were about to fall off their tracks. Avoid this place if you can.

The air conditioner was so loud I could not sleep it sounded like an electric generator was in the room constantly running. The thermostat would not go lower than 72 and it was not cooling at all. Which led to more sleepless nights. Housekeeping was good brought towels and checked on us midday, the air conditioner was the main issue I did not ask to change rooms out of concern that I might get a less accommodated experience.

The hotel was great!!!!!!

While this hotel is conveniently located & the staff was friendly enough, the rooms need major updating. Stains on the carpet, stains on the couch, pealing paint, lumpy pillows, very dirty, toilet, & ineffective, and noisy AC all made for a fairly unpleasant stay.

Breakfast was fresh plenty of food. Everything was great. Great service.

Great location and breakfast.

Such a great time. The breakfast buffet was great, and staff was super nice.

Very convenient to Riverwalk. Hotel was fine. The staff was very helpfull. The breakfast was mid at best. Staff for breakfast was very good though. The rooms are well used with stains on furniture and carpet. End table was taped together with blue painters tap. Ok experience.

The room temperature was a little warm, it lets you turn the thermostat down to 68, but it definitely doesn't get that low lol with the added musky tinge in the air it was ok. However, the staff was spectacular! They made up for everything else 👍 overall good stay, for the price it could have been cleaner & more accommodating. The valet crew was great, very courteous!

The front desk was friendly and professional. The room was clean and comfortable.

From the very beginning André (receptionist) was very helpful. The room was very clean and comfortable. Breakfast was really good different options (egg,waffles, yogurt, oatmeal, and fresh fruit etc.)

This was a very friendly and clean hotel. Staff was really great.

A wonderful place to stay in San Antonio. Convenient to Riverwalk and many other points of interest. Friendly staff and helpful staff. Clean and comfortable rooms.

It was great.

Breakfast was good

Some of the room furniture was poor condition. The hotel is “tired” and needs some TLC. The location was great and despite its issues, we would stay again.

Okay

Clean room and friendly staff. Great location in downtown. Valet parking did take a long time to retrieve our vehicle on check out day. Overall a good stay

Our stay was very pleasant. We never made it for breakfast, but my grandson used the pool and enjoyed it. The room was exactly what we needed.

The trash had not been taken out which is very gross. The room bed was made but this room was not cleaned very well. I do not recommend this place. I like cleanliness and if you do too this is not it. Valet was super late waited at least 15 minutes or more that’s on the lesser end. I hate that I can’t add pictures to this review. Normally you can. There is gnats in the room probably from the trash that is overfilled. They tried giving me another room but that was nasty too. The couch was disgusting and they had the nerve to tell me it’s just old. I’ve never been in a Hilton like this!!!! EVER!!! I’m sooooo disappointed. I can’t even sleep. 🙄 I can’t stand dirty stuff!!!! Especially a hotel. The fact that my newborn has to stay here too is blowing me. Let alone the rest of my children my husband and my mom!!! It’s 12 at night and I’m not about to be going from hotel to hotel with my baby trying to sleep and we from out of town so we can’t just leave!! Omg DO NOT RECOMMEND. The front seat overnight associate is the only person here he tried to help. Everything was out of his control. This place needs serious renovations! SERIOUS! They need to shut down until they get new management because no one should be here if they don’t have staff to properly clean. Honey if you sleep light you might as well be on the riverwalk all night because the air conditioning makes this obnoxious noise while it’s running! Throw the whole hotel away.

Front Office staff was great. We were calling them by first name because they were so helpful

I reserved a 2 queen bed and they gave me a king bed with sofa bed. The valet parking had a wait time of more than an hr. Service was rude.

Great hotel. It is an older hotel but very well maintained. They staff was friendly and helpful. We had a great stay.

walk to the river walk, close by everything, doors always locked for security

All sites within walking distance, even though i use a cane with my hip. Staff super friendly.

Clean rooms. The lights in the restrooms would turn off for a couple of seconds then back on. The plugs were loose; we couldn't charge our phones.

Location of the hotel was great for access to many shops, restaurants. etc. Front desk and foodservice staff were great. Eager to provide information and whatever they could do to enhance the stay. Breakfast choices were adequate and varied. Room could have been cleaner. It seems making the bed wasn't part of the cleaner's job because she didn't do it, neither was the carpet vacuumed. From the da we entered the room the bathroom had an unpleasant smell, and remained that way for the entire week although the toilet was cleaned regularly.

Excellent location to walk to Riverwalk, Tower of America, theatre etc… We parked in the ramp across the street, very cheap instead of paying valet parking at the hotel. Staff very helpful, breakfast nothing special, normal hotel breakfast. I would stay there again.

The shower and handrails in bathroom were broken. Room was warm, couldn’t get it as cold as we liked. Hotel wasn’t the cleanest. Great location. We wouldn’t stay again.

My room wasn’t ready on time, my card key didn’t work, and had to switch rooms due to the AC not working.

The hotel is a great location in downtown SA. But upon arrival, we had to continue to make the block until we had a place to pull into the valet area. This happened multiple times and also had to wait to turn in keys during arrivals. Then upon check in into our room the A/C was not working, our room was not cleaned very well also- kitchen area floor felt slippery like grease had been spilt, bathroom doors had dirt or grease on them, and carpet was dirty. Maintenance came and fixed the A/C promptly but I asked for a new room since we would be staying for 4 nights in case the A/C stopped working, but was told no. I think room was filthy due to A/C being previously worked on. Then during 3rd night the A/C stopped working. In morning we were given a new room, which we should have been granted upon arrival, not 3 nights later. Also, A/C is set to not go below 68 degrees. Will not be staying again.

Our room was clean, staff was super nice

The staff was very nice!

Yes.

Clean room and and staff was amazing

Rooms in a bad shape and dirty.

Very run down hotel. Not to the stands of other Home 2 Suites I have been to in other cities.