Home Suites Culebra

When I checked in there was only 1 washcloth and 1 hand towel in the room, not even a bathmat. When I asked the overnight FD he said there were absolutely no towels left and only gave me 2 more washcloths. I work in hospitality myself and know for a fact that cannot be true. (However if I am wrong I so apologize.)

Exceptional

Exceptional

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I checked in around 930pm drop off my luggage, went got something to eat room itself was clean, but it was infested with cockroaches. On the wall, in the bathroom. (Not the water bugs) When I returned I requested a room change the gentleman said not at that time. So I contacted Expedia to see if I can get a refund not sure what they did i decided to rent a room for the next four days when I was in San Antonio.

Said I didn't have a reservation when I indeed had a confirmation number.

Rebecca and Destiny are amazing manager's. They do absolutely everything to make sure your stay is welcoming and without issues. This is by far my favorite, my go to. Feels like Home. There is not one thing I didn't or don't like about this property and their personnel.

I liked the location it was about 15 minutes tops from all the places I was going to. The hotel itself was more like a place people stay to live I guess. The outside was kinda dirty and the room was dull I had to plug in the TV the restroom has paint half way peeled off the pillows were the most thin I've ever used. It was completely different than I expected and I read the reviews before hand

Had an OK experience checking in, however, rooms were dirty and stained and humid, they also had no trash cans. One of the rooms had a giant mysterious stain by the headboard. TV in second room did not work, they kept my deposit for both rooms because we used one rag to take off white face paint. Would not recommend to anyone with little ones or dogs as I overheard the clerk and the manager thinking of ways to take another guest deposit because they had one in their room that they paid for.

More help end friendly staff. N A

More help end friendly staff. N A

Exceptional

Pic

I'll never go again The smell filth

I'll never go again The smell filth

Ig

Statf andrhe y ropero yess clean

Room was clean and staff friendly. The WiFi not so great. But it’s ok.

Staff were helpful

Room had a lot of small hair probably pet hair that we found on our clothes. The smell of the room just recycles with the air conditioner. Other guests were walking around at 2 am in the morning. A lot of concern for our safety. Cobwebs by the side window where we checked in and out. Also there was a hole that we could easily fall into near the check-in. Not recommended for those wanting a good nights rest. When leaving the property another visitor of the property drove recklessly as they followed us out.

They kept my recipt

No up to date " USB PLUGS " where you can plug No up to date"USB PLUGS "where you can plug in your cell phone ,,No Hot water to take a Shower and No up to date Body Soap ,,This facility is still in the 80's ,,Need new Magement

No up to date"USB PLUGS "where you can plug in your cell phone ,,No Hot water to take a Shower and No up to date Body Soap ,,This facility is still in the 80's ,,Need new Magement

They kept my recipt

Decent place the room was clean but I would bring your own towel and toiletries. Staff was nice and very helpful. Was a decent place for the price 👍

The office people very nice professional and they make stay feel like home thank you guys No dis likes

The office people very nice professional and they make stay feel like home thank you guys No dis likes

Rooms were not like photos. They were very outdated, can only get towels between 10-4 which didn’t work for me. Pool look cleaned. It was ok for what I needed which was a place to sleep. Area looks sketchy if you are someone who gets paranoid or care but for me it was ok.

Close to mallet Jť

También después de pagar con expedía, ellos me pidieron un depósito de $25.75 por habitación x2

Jť

We didn't stay because when we went to check in after my granddaughter's game she is in band. They had given our room to someone else *;0p

Smells bad plus the rooms many things needs repairs

The staff was so nice. If you are coming for BMT graduation. This is a close location to Lackland Airforce Base. Its only 6-9 mins to Valley Gate. The room was nothing showed on booking. The room had zero towels nor any trash can. Also the power would go out randomly and would be out for hours. Their also was no fire alarm. Don't even get me started with the weed smell. The room is a no smoking room. I am allergic to nicotine the lingering smell of cigarette smoke is so bad. There was also mold on the celling. The only reason we stayed the full time was because it was a short stay. I also had family staying their as we where close to Lackland Airforce Base. They really need to fix this property. They need to close it down and remodel it.

The staff was so nice. If you are coming for BMT graduation. This is a close location to Lackland Airforce Base. Its only 6-9 mins to Valley Gate. The room was nothing showed on booking. The room had zero towels nor any trash can. Also the power would go out randomly and would be out for hours. Their also was no fire alarm. Don't even get me started with the weed smell. The room is a no smoking room. I am allergic to nicotine the lingering smell of cigarette smoke is so bad. There was also mold on the celling. The only reason we stayed the full time was because it was a short stay. I also had family staying their as we where close to Lackland Airforce Base. They really need to fix this property. They need to close it down and remodel it.

Upon arrival / check in -I noticed, Construction material in Lobby, figured they are remodeling so didn’t think too much about it. Got to our room and many things were dirty, like restroom floor had toilet paper, tub had some hairs, toilet was dirty, Vaseline or such was on the lamp switch and got on my hand. The room smells like weed from neighbors 2 doors down. We couldn’t get the TV to turn on, assumed it didn’t work. When we showered, the shower faucet sprayed water up and out of the shower, ended up using our only 2 towels to soak up the water. Next day went to office to report shower faucet- which they fixed same day. However they did not have any clean towels, said it would be the next day before they had any, therefore we had to purchase our own bath towels . The property felt more like HUD homes - than a hotel/motel -people living in the rooms, hanging out on balcony day and night, smoking weed, lots of activity. One of the parking space I used, had 7 screws and nails , a saw blade amoung other things ! It seems as if someone dropped their work bucket / belt and things fell out, So glad I saw the screws and nails and picked them up before I got a flat - preventing a flat on the drive home. I would not recommend this property. A plus is the property is very well lit and has black out curtains.

This was the most deceiving hotel from the picture I have ever had and the rudest manager, Rebecca I have ever encountered. Unfortunately, Bre the front desk person who was pleasant and kind was effected by the action of Rebecca who asked us to exit the property because of our complaints of roaches and ant infestation in the rooms given. We were greeted by roaches and ants when we opened the first hotel room door and in my additional room on another floor. After being directed to check another room, my tired father who suffers from Alzheimers not aware laid down on the bed due to exhaustion from our long travels, his medication was due laid down on the bed. We were told we had to pay for change. Rebecca was called to let her know of our concerns with this rooms infested with roaches, mud and mold we were told "they could not keep moving us rooms that were not infested and dirty and we should just exit the property". Rebecca also accused me of not letting her speak as I pleaded with her to understand my father was tired and we were willing to take poor conditions to get his medication and rest needed. Rebecca was rude, lacked obvious experience in customer service, hotel management and believed this was from her bullying I conceded, but this was only to contact Expedia to inform of conditions of the filth, soild, rooms, toliets with rust and mold in some areas and the infestation of roaches and ants some dead and alive. Expedia was able to relocate us to a excellent hotel.

well no towels in the bathroom,no pillows on a king size bed,the shower leaked was not reaally a positive stay.

The room was infested with roaches, the a/c didn’t work, staff was unwilling to move me to another room or refund me so I could book elsewhere. It was over 100* outside.

It is nothing to write about other than you have to take your linen to the lobby and get exchange and make your own bed. but it is convenient for your needs for the price.

Had to go to Walmart to buy towels And extra pillows. Due to the condition of the supplied ones. Ac has mold. Both got very sick Bedbugs found night 2 Along with roaches. . Ac belts from other rooms very loud annoying Alot of people living there Would never come back. .

All the staff at front desk are so nice. They get you checked in and out so fast. So thank you.

Awesome place, good service.

DO NOT STAY HERE! DISGUSTING. Shady area and characters hanging around. No trash cans in room, no iron, no blow dryer. Old, run down, needs MAJOR renovations! There were hairs all over the "clean" sheets. Called the front desk, they didn't have EXTRA clean sheets. What hotel doesn't have EXTRA clean sheets!? I left and went to another hotel. Thankfully, I got refunded for the remainder of my stay. Front desk ladies were nice, only plus.

If you want a cheap hotel you got it but the

Do not stay at this hotel. It was dirty and had a lot of roaches !!! Terrible location. Never staying there again

Horrible staff Horrible hotel period

Na

When we first got there I wanted to turn back around but you already made reservations for 3 days I before I send anything I wanted to look at the room she let me do that the room is clean I just didn't like the vibe there were a lot of homeless people sitting on stairs the door open smoking cigarettes it looks like a a housing project I tried to get my money back but I couldn't the refrigerators are very small but someone staying there for 3 days you could have had a big refrigerator microwave was small that place just wasn't for me we were very disappointed but you get what you pay for and we only pay $35 a night so who am I to complain..

Denny’s restaurant open 24 hours practically in their parking lot city transportation if you need it✅

Room unfortunately smelled

1

For 1 they gave my room number information to a total stranger looking for my husband on top of that we could never get towels the dlsame day we asked for then the wifi only works half the day the no washer or dryer available no ice machine pool is now closed but during pool season it was green and u have to pay for extra toilet paper and other amenities! I am beyond disappointed and we been here an entire wee! The only reason why we still here is because of the location

Room has a dog poo, we told the receptionist she said will send somebody n never did

The room was ok for the price we paid. I didn’t have a problem until the last day of our stay. It was roaches all in the bathroom. Other than that, I didn’t have a real problem with the stay.

It was great and staff was great

It was Good and the staff was great

Staff is very rude. Very bad service & horribly dirty rooms.

The wifi didn't work, the TV didn't work, there were no drinking cups or waste baskets in the room, the lobby restroom was out of order.

N/A

😆

Rude customer service, dirty dirty dirty. In the ghetto. Fridge had mold. It was so crazy we had to change hotels.

The room was super clean, there was plenty of parking and I heard pet friendly too. The morning counter staff is a bit direct/stern... but night staff is super friendly.

Good all the way around

Check in and check out went so smoothly. It was late we were tired so we appreciate that very much.

Nah I’m okay but needs improvement

The woman at the front desk was wonderful—very friendly, helpful, and welcoming. She made the entire check-in process easy and was happy to answer any questions I had. After a long day of traveling, having someone greet you with a smile and make everything simple is always appreciated. Great customer service and a very positive first impression of Home Suites Culebra.

Good for the price for sure

It was the best you can get for the price for sure

Very pleased property clean staff friendly

Neighborhood feel, clean property with security

Be careful! Very affordable and the room was fine (not super clean but a hair or two in the shower doesn’t bother me) besides the floor being kinda sticky and a little smelly. I brought an air freshener that helped. However, there are a lot of folks who live here I think and I recommend keeping to yourself. My boyfriend hung out with a couple of the other guests while he waited for me to arrive (they offered him food and drinks) and he definitely got drugged by them either accidentally or on purpose. It’s not the hotel’s fault, but be careful! Wanted to warn others since this was recommended for single travelers. If I didn’t show up i don’t think anyone would have helped him. Luckily he was ok the next morning, but it was terrifying. Really wish I just spent a little more on a better hotel. To their credit they have a curfew and a security guard but if you can afford a little more I would say it’s worth going somewhere else.

It’s not an elegant place but it’s safe and comfortable. Plus great price.

Need to sweep and mop the floors. Housekeeping needs a cleaning refresher course

Microwave and fridge did not work. Room had roaches. Property was not clean. Front desk area was not clean. I will never stay at this place again.

More space

Disabled and I explained that cash was on the way, and if we didn't leave the room I would have been arrested in my dog would have been to the pound and he had just had surgery it wasn't supposed to be out of the Sun had been there almost a month. My money's came in about an hour and it would have been 1:00 pm, and they said I would have been arrested if I didn't leave the room if it's real belligerent with me and I can hardly move or walk, and they told me to hurry it up and I could only move so fast.

Floor was dirty .....could use better sweeping and mopping

Good parking option. Hotel had no ice.

No

Rented a room paid deposit never got key room nothing

The beds were very lumpy, there was mold in the bathroom ceiling the property looked run down and the staff at check & check out were very rude and unhelpful

Dirty room, old towels, shower head hanging from the hose, old toilet that barely flushes, and loud guests

There's no coffee or other refreshments available. No water fountain, make sure you have water bottles.

Great peoples

The room was clean and the staff was very nice

Clean rooms, helpful staff, low rate

I booked this property when my family went to SeaWorld and Aquatica. We first walked in, I thought the power was out because nothing was turned on. We realized the lamps & refrigerator were unplugged. It was nice to have a microwave, but it turned off w/ the main switch. I thought double beds would be ok but they ended up being tight. There was a bathtub, there was no stopper, so that was not ideal for my daughter, who prefers baths but it was manageable. I indicated on the room reservation that our party would be 1 adult & 2 kids, but there were only2 towels. I attempted to get more and I was told that the hotel had no more towels and that exchange hours were between 10:00 a.m. and 4:00 p.m. I was told that " since we are a cheap hotel we don't update the towels based on the number of people that reserve it." So this property could work if your party has 1-2 people, but if you have more, beware because you might not have what you need after a long, tiring day at of water park. I tried to get a refund I was told I had to go through Expedia. Although it first it looked like I was going to get a refund, my request was denied, so be aware of the cancellation policy. Expedia said that after multiple attempts, they were not able to get a hold of anybody to refund. The property itself is dated & the stairs are on the outside so exposed to the elements & trash. There are no elevators. Ice machine on our floor was broken. It is right next to a Denny's so that was easy for breakfast.

The room we were given was extremely dirty and upon arrival we heard a loud screeching noise coming from the a/c all the way down the walkway. All the towels provided had dirty marks all over them and smelled like pee. After asking to switch rooms the new rooms toilet and a/c didn't even work so when I asked to switch to a third room she said that they needed to verify my claim about the toilet before considering another room. After confirming the toilet was not working they said they couldn't provide another room and we had to go back to the dirty room with the loud a/c. Then when I tried to get ice the machine wasn't working so I tried a second one downstairs which also didn't work and when I asked about the ice machines they said none of them work and that I could walk to the hotel across the street to take their ice. Additionally the room door didn't even close all the way and a huge bug came into the room. I wouldn't recommend this place to anyone.

N/A

I didn't have towels the entire time I was there no ac no fridge it was just worst stay at a hotel

Fridge didn't work, and didn't get my deposit back cause they said I was smoking in room but didn't smell like smoke

Checked in went to room restroom couldn’t be used was over flowing. AC was not working room was dirty. Went to speak to front desk and was told they have no maintenance on property and there was. Nothing she could do. Had to argue to get a refund and was left finding another hotel. Only person on property and she was no help at all. Very rude and you could tell she cared less what happened. Never again

Beware. The reviews are false. 2 possible staff members are majority of reviews. This place is a dump nothing worked. Other guests are obvious transients. Avoid at all costs. Roach infested. We saw extensive roach activity in the 3 rooms we rented.

Under renovations, needs alot of improvements to be completed. Air conditioner works great, low water pressure.

No good, the place was smelling of smoke, bathroom had some dry poop and the towels had blood on it. Staff was kind

I didn't stay there, it waas not up to what I saw online...

We checked in around 9pm, immediately went to grab dinner and was gone for an hour. Came back to eat, and while we were eating we began seeing roaches in the room. I went up to the sweet front desk lady to try to come up with a resolution. Unfortunately they had no other rooms to move us to, so I asked for a refund and that we would leave the property immediately. After going back and forth with the hotel and Expedia, they ultimately ended up declining my refund request, but surprisingly gave me my 25.00 deposit back. It took us an additional almost 2 hours to be able to book another hotel room for my family. Staying at home suites culebra was not an option since I had my 8 year old with us. Do I recommend this hotel? To put it simply, no.

Floor was dirty the stuff were rude and there's bums walking the parking lot. Will not recommend especially if you have kids.

The hotel room smelt faintly of cat pee the whole time. There was no trash can in the hotel room. Was difficult to have a good night's sleep since the walls were thin, I could hear my neighbor all night. There was no drain stoppage; I asked for one and they couldn't help me. The room was clean, towels were clean; nothing was dirty.

Atención del personal con poco preparación y educación. El cuero con olores inapropiados, el aire acondicionado con moho

Make sure you check your room upon entering. They kept my deposit saying there were drugs left in a drawer, but the room was not clean when I got there what they are saying I left was there when I arrived. She even tells someone to clean the drawer. The sheets were stained and had a smell to them. . I won't be staying here again for sure

Just don’t

Rooms very dirty. Roaches all over the place. A/C wasn't working properly. Swimming pool was out of order, Rude staff.

DO NOT STAY HERE!!! First and foremost, my wife and I come from

None

This hotel was the worst place I’ve ever stayed at! The rooms did not look like the pictures on the website. The sheets were dirty and the room smelled, I had to go buy sheets to put on the bed because the sheets were nasty and I was scared to get bugs. There were people outside yelling and arguing. There was a door that led to another room and they were trying to open the door. I stayed here because the reviews spoke highly about the place. The pictures made it look like this was a clean hotel. It looked like a hotel you pay be the hour for sex. I will never stay here again or recommend anyone to stay here. The toilet was loose and the shower was not clean. Horrible hotel!!!!!!!!

The room and the common areas don’t look like they do on the website. On my first night I didn’t sleep because I got a huge knock on my door and when I went to check there was nobody there. My front door did not look like it was closed all the way. The bed was not comfortable. The towels and sheets were washed but they were not cleaned.

Beautiful renovated rooms

Checked in and out same day because room was very dirty and smelled like someone smoked inside. The smell was so strong to get a headache informed the front desk only answer was rooms are non-smoking. When I asked if I checked out early if I could get a refund for the checking in early was told yes and was also getting deposit back. When reaching back they were super rude and denied the refund request.

Clean room

Poor conditions and out dated pictures online and travel apps. Nonrefundable and no room change after 15 minutes from check in.

Great staff

There were multiple hairs on the toilet seat and there was hair on the hand towel by the sink. I usually don’t leave bad reviews but this was worth an exception. The front desk staff was courteous and helpful, however.

My reservation was cancelled before I could even make it to the hotel so I couldn’t say much!

Dirty hotel. Unsafe environment

Clean room. Kinda of shady area but it was cheap we just needed one night

We got there very late with 5 children and the front desk person was very rude, we found bugs in our beds, the rooms smelled awful, there was roaches in the bathroom, bedsheets were covered in stains. All in all we didn’t stay there up and left 5 minutes after walking in the rooms and spend more money for a different hotel! And yet have not received our Refund from this place like the front desk person told us they would do.

Yuck. Unsafe area.