Holiday Inn & Suites San Antonio Northwest by IHG

The property could use some upgrades. The outside paint is peeling. Non smart tv, no curtains and the shade was damaged (torn) on both side up to the window in our room. Sam’s Club and Wal Mart is within walking distance. Nice, helpful friendly staff. Good options for breakfast. $5 Friday night special at the bar. Security patrols the parking lot which was a plus. I didn’t feel like the area was unsafe.

My only complaint was they said they didn’t have my room ready upon arrival. Check in is 3 and I arrived at 4:30

Location was convenient for our planned activity. Parking lot felt safe. Check in and out was easy. Staff were helpful. Room was clean.

I've been staying at the competition across the street for a couple years and they were only slightly cheaper this was a night and day experience including how clean it was the amenities such as an actual working hot tub and definitely the breakfast

Location was great Showed up at 7 pm room was not ready finally checked in at 10 pm was not given the room i reserved had to be changed from room..no free breakfast

Amazing service. But be careful with check out. You can be charged $25 per hour if you trespassing checking out time.

Todo! Muchas gracias expedía nunca me decepcionas ❤️

Very clean and the front desk clerk, Aria, was amazing. She was so helpful and polite. The room was clean and had lots of nice amenities, but the beds were really hard and I couldn’t seem to get the thermostat to work correctly. Maybe just user error. My biggest issue was being charged for breakfast and being told both in my reservation confirmation and by front desk that it was served til 10am. We get there at 9am and the lady there told us breakfast was over and they were not making more food. What was there was cold and looked like it had been sitting for hours. All I ended up with was a coffee and a banana. Another guest came in after us and also said they told her 10am, and she also got told breakfast is over. I asked the gentleman at the front desk and he said breakfast ends at 9am on weekends. This was Friday morning. Then he proceeds to tell me that the lady is new and probably doesn’t know. Overall, a good experience, but just felt jipped on breakfast, which is the main reason we stayed there. Probably won’t stay again.

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Location It smelled strongly of damp

Sheets were not clean in one of the beds and general manager not helpful/able to assist adequately

The girl at the front desk

Perfect for a one night stay. Room was clean, bed was comfortable. The front desk and breakfast were good as well.

Comfortable Do we only clean the room every other day?

Comfortable Do we only clean the room every other day?

The food was good but some of the food and coffee (potatoes & coffee)were cold.

Every thing was fine. The service in the dining room was excellent, she was very nice, polite and friendly. The food was good but some of the food and coffee (potatoes & coffee)were cold.

very helpful staff, nice room.

Had a great stay. Everyone friendly and helpful.

Old hotel. Old TV, old rug. The restroom sink nozzle was literally 1 inch over the edge. We had to be very careful not to touch the edge as we washed our hands kind of weird. Closet space was minimal. Didn’t even give us space for your clothing to hang.

Clean rooms and peaceful.

Comfortable place to stay

Needed items around 9pm and staff was nowhere to be found. Waited in lobby for 30 minutes and no one came to the front desk. There were also roaches in the room and it looked like someone just checked out of the room. Beds were not made. Only 1 towel in the bathroom and no one around to get more.

Close to where I had my meeting. Desk attendant was friendly One elevator would not go to the 3rd floor and it seemed to be the only one that would open. Remote for the TV had no back and could not be used.

Not a lot other than it was in a convenient area for the things we were doing while in town. The rooms were dated. Peeling wall paper, dirty carpets, ceilings looked poor, etc. My wife called the morning of our stay to be sure our room would be available if we checked in later in the day (between 6-9pm). Arrived at 6:30 or so only to be told the 1bedroom suite wasn’t available because the room wasn’t ready and housekeeping had left for the day. …what?? After giving us a different room “for one night” and swapping us the next day, the room wasn’t ready magically ready about an hour later. No GM or manager ever called like they told me they would for the inconvenience. So we had to move everything that we had already unpacked. Then we got a call from the front desk the first night and instead of “we’re just making sure you got settled into the new room” or “is there anything we can get for you” we were told “we need the other set of room keys back tonight”. ….Again…what??? We were done moving our things, why not just cancel those room keys? We were already in bed for the night and weren’t about to go back down to the front desk for something that wasn’t our mistake.

Not a lot other than it was in a convenient area for the things we were doing while in town. The rooms were dated. Peeling wall paper, dirty carpets, ceilings looked poor, etc. My wife called the morning of our stay to be sure our room would be available if we checked in later in the day (between 6-9pm). Arrived at 6:30 or so only to be told the 1bedroom suite wasn’t available because the room wasn’t ready and housekeeping had left for the day. …what?? After giving us a different room “for one night” and swapping us the next day, the room wasn’t ready magically ready about an hour later. No GM or manager ever called like they told me they would for the inconvenience. So we had to move everything that we had already unpacked. Then we got a call from the front desk the first night and instead of “we’re just making sure you got settled into the new room” or “is there anything we can get for you” we were told “we need the other set of room keys back tonight”. ….Again…what??? We were done moving our things, why not just cancel those room keys? We were already in bed for the night and weren’t about to go back down to the front desk for something that wasn’t our mistake.

Close to where I had my meeting. Desk attendant was friendly One elevator would not go to the 3rd floor and it seemed to be the only one that would open. Remote for the TV had no back and could not be used.

Nice clean rooms, convenient to local shopping.

Property was nice, room was clean, and the guy at the front desk was very helpful. Only downfalls were the shower head was horrible, my water wouldn't get very hot, and I messaged the hotel multiple times asking for adjoining rooms and I never got a respond. I could have called but why have an option to message the property if it's not going to be used.

Nice place. Close to all attractions. It helps with wal mart next door.

The comforter was stained, and the shower leaked water outside of the restroom. The room felt outdated, and the wood around the door lock was broken, showing signs of a previous break-in attempt.

Exceptional

Ideal location

Clean, quiet, safe, friendly staff, treadmill in the gym. Only one coffee pod in the room but they do have free coffee in the lobby (not very strong).

There were no USB charging ports

Clean, quiet, safe, friendly staff, treadmill in the gym. Only one coffee pod in the room but they do have free coffee in the lobby (not very strong).

Staff is very helpful . Room service is amazing

They have a new restaurant, but there was no food to cook

They didn’t have wings and m mozzarella sticks twice that I’ve stayed there. I didn’t want to drive out when it was raining.

The jacuzzi was great. The sink water pressure was low in the evening.

The staff was beyond kind. Good place to stay.

It was clean and the staff was very nice .

It was clean and the staff was very nice .

Good

The property has a lot of wear and tear. The shower was very slow to drain leaking you standing on a puddle. The elevator buttons only worked if you held it down. The black out curtain on our room was torn up and difficult to work. Some lights didn't work, etc...

Not enough parking space

We stayed at this hotel multiple times. This hotel never seems to disappoint, very convenient location and nice quiet area.

Clean room, good breakfast and great location

Great location

Close to 6 Flaggs

The trip sucked

Tuvimos un problema en el cuarto pero inmediatamente lo arreglaron y nos cambiaron de cuarto muy atento el personal

Easy to check in and out. Rooms were clean and had perfect ac for the Texas heat.

Nice place. Great location. Overall cleanliness of hotel & room was excellent

Great place to stay

all was good

Great!

Close to a lot of restaurants and other businesses. Hotel is quiet and pleasant.

Run down property not worth the price, needs major overhaul

Clean room and helpful staff, but ice machine & vending machine not working on floors. Restaurant and bar always closed in afternoon and night time.

N/A

It was hot in there, over charged me for my stay and didn’t refund me the deposit. Got stuck in the elevator and couldn’t get help or call for help. Front desk said phones are not working. They never responded to Hotels.com about the over charge. Never again.

The shower in our Bathroom would not drain properly, we informed the Hotel staff but this issue was never fixed.

Pool extremely dirty

Very good😍🙏

Great stay

Good

Floor tiles very cracked in the bathroom and coming up. Walls in the bathroom were moldy. AC was very loud.

The pool really dirty, they dont have it maintained. The beds smelled like feet. The coffee maker was dirty and uncleaned and the fridge was also dirty from the outside.

A very poor maintained property. Loose tiles, water leaks, old carpets, stuck in the elevator, etc

The room was overall okay, but there were a few maintenance issues. The toilet wasn’t securely fastened to the floor and wobbled when used. The shower drain was slow, causing water to puddle while showering. Also, one of the drawers in the nightstand kept sliding open on its own. With a little more attention to maintenance, the stay would have been much more relaxing.

The carpet in the room was very dirty and only one elevator of the two available for a hotel with so many rooms worked, there was not a day that I did not have to wait to use it, many times it was preferable to use the stairs

The location was good and convenient to where we needed to get to.

Great Place ! Excellent Service !

Me gustó la propiedad muy limpia, el cuarto tenía un olor a cloro un poco fuerte, el personal muy amable

N/A

Room was dirty. Carpet was all stained.. Bathroom had hairs and someone’s toothpaste top was still there. Not to mention the room smelled like cigarette smoke

There was

This was a horrible experience. We were very disappointed with our stay I would not be recommending the holiday Inn to anyone.

Im greatful for a good service

.

This hotel is always my and my family's go to when visiting San Antonio. It is in close proximity to many restaurants, grocery stores, UTSA, etc. Reuben was very welcoming, greeting us as we entered. Even when leaving and arriving back, he would be sure to welcome us back, which made us truly feel welcomed. I don't know the person's name, with a disability, but she too was welcoming. My husband and I enjoyed the breakfast on both days. The kitchen staff replenished any food, that ran out, on a timely basis. Our rooms were very clean overall. My only complaint concerning the room was the seating area (sofa). It was lots of stains, where no one would want to sit or place their items on it. It seemed there was a spill or something. Whatever it was, it definitely needs replaced or deep cleaned. That was my only complaint concerning the cleanliness. I absolutely love that the security worker drives throughout the night. Yes, I am a night hawk and noticed the flashing light from the car as he or she drove around on a consistent basis. All in all, this was a great stay for my husband and I as we prepare to celebrate our 30th year wedding anniversary. Thanks Holiday Inn... We hope to be back soon.😊

Breakfast was a little expensive so I thought we would get more "non-tradktionally complimentary style" breakfast

The light above the shower was out. The bathroom sink drain was draining very slowly. Everything else was great!

El desayuno se paga aparte , el piso del baño estaba levantado creo que me dieron el peor cuarto que tenían! Me eh estado en hoteles más mejores que este y más barato y con desayuno gratis

Comfortable beds and quiet.

Other than that was ok

Of the carpets could use replacing but over all it was a good restful evening.

The room was clean and we had no problems.

Very clean.

En una app decia desayuno gratis,y llegando al lugar, no era gratis el el desayuno

Clean room and good breakfast.

Clean room, and nice staff

Staff was excellent. Clean room. Only dislike was pool & spa needed cleaning.

The hot tub that I asked where it was ( I was told it was outside -, which it was, but it was also broken and full of bugs and grime - which would have been nice to know before I made my way down there ready to soak my tired bones in my swimsuit). And the maids were knocking on my door even though I had a do not disturb sign on the door and well before the checkout time of 11:00. Overall a VERY POOR experience. Do yourself a favor and don't book here. There are other and better options not to far away.

This hotel needs a major refresh. Disgusting

Fine

The hotel was not very clean. Headboard was sticky, shower curtain was moldy. The room only had one regular coffee pod and we were not able to get another.

Honestly, I will never be staying at this hotel again. It's probably the worst holiday I've ever stayed in. Besides the building looking like it's going to fall apart due to water damage. I was moved three different times and stayed in three different rooms on different floors, and each room had a problem of its own. The first was that the toilet was more like a rocking chair. And I asked to be moved, and they without question moved me. The second room I was in was larger. But look like it hadn't been clean since the hotel was open. And besides that, having to kill several roaches in my time there. It was also a bit unexpected and the third room was a suite as they changed me to that after I reviewed about the cleanliness in the overall air quality of that room. I was moved to the suite where it seemed clean. However, there was a large crack in the ceiling. The shower was a bit sketchy to use, and all in all my synopsis. Is this property has severe water damage. You can hear it when you turn the shower on or the sink.Even in the second room I was in there was water coming out of the countertop.In the kitchenette and the air conditioning was non-existent. The room was hotter than it was outside and there's a sign that says do not turn below 70. And I'm sorry, but I'm a man that likes my room at 69° and outside of the room issues, there was no restaurant on-site. They only did breakfast and it was subpar.no bar and not a safe area to be. The staff is awesome for sure. Rebuild.

Good

Muy limpio, la persona de recepción nada amable, mucho ruido en las habitaciones

ALl good

Breakfast was not good at all especially for the high price.

The whole hotel had a bad odor. The tub in our room wasn’t very clean and the lighting in all the hotel was way too dim. It didn’t feel comfortable. The staff is very accommodating though. Their friendliness made up for the poor condition of the hotel.

Good area. Clean and Friendly and helpful people

Clean room

Dirty, noisy and poor

Average hotel

Cuartos muy sucios, y habia insectos en el cuarto

Yes

Muy sucio y sin aseo a las habitaciones

Wonderful customer service no breakfast. Parking was very easy and manageable.

I would not recommend this hotel or stay here again. Seems like they have a sewage issue. We had to moved rooms. The tub in the first room drained very slowly and the pull out bed was disgusting. The second room were moved to was a downgrade and the sink had some disgusting gunk in it. Event the maintenance man was disgusted. That sink drained slowly too. They were supposed to come clear it out with a snake but never did. I needed a room to wash out my baby’s bottles and I didn't want his bottles to even touch the sink. They do very minimal cleaning. They need to replace a lot of the furniture that’s stained and get some plumbing done.

There was not hot water to shower

The room was very clean, and the breakfast was good.

Poor water pressure, water didn't get hot, the person checking us in was very rude, horrible experience

Attendant was very rude

Check in was fast, room was clean, temperature was good.

This was a nice hotel. The two gentlemen at reception were very friendly, welcoming, and gave us good information. Breakfast was good. Convenient location.

The staff was horrible and the property was terrible.