Holiday Inn & Suites San Antonio Northwest by IHG

Close to a lot of restaurants and other businesses. Hotel is quiet and pleasant.

Run down property not worth the price, needs major overhaul

Clean room and helpful staff, but ice machine & vending machine not working on floors. Restaurant and bar always closed in afternoon and night time.

N/A

It was hot in there, over charged me for my stay and didn’t refund me the deposit. Got stuck in the elevator and couldn’t get help or call for help. Front desk said phones are not working. They never responded to Hotels.com about the over charge. Never again.

The shower in our Bathroom would not drain properly, we informed the Hotel staff but this issue was never fixed.

I thought it was a nice hotel and area but I was wrong. They broke into my vehicle while there, never received a refund, even though I was told I was, and according to management, cameras are owned by a 3rd party company, which they couldn’t access. Stay away from this hotel, there were about 7 vehicles that were broken into that night.

Pool extremely dirty

The A/C was broken in the first room I was given. Then the second room I went to the AC thermostat was broken on the wall and unit. There was broken tile lifting that was unsafe. The fridge was leaking water constantly and there was no shampoo or soap.

Very good😍🙏

The room had bad smell, the thermostat was not working properly, and only 1 working elevator.

Superb

Great stay

Good

Floor tiles very cracked in the bathroom and coming up. Walls in the bathroom were moldy. AC was very loud.

Very good

The room and breakfast was good They double charged me. I paid through booking and they said it.wasnt paid for so they ran my card and charged me again. Then realized I had paid and still haven't got refunded for it

The room Bathroom too hot The blow dryer did not work Tvs outdated. Couldn't connect my Netflix

The front desk person was preoccupied when checking in and had to wait 20 mins before I could even get checked in.

Breakfast

The pool really dirty, they dont have it maintained. The beds smelled like feet. The coffee maker was dirty and uncleaned and the fridge was also dirty from the outside.

A very poor maintained property. Loose tiles, water leaks, old carpets, stuck in the elevator, etc

Room given wasn’t the room that was pictured

The room was overall okay, but there were a few maintenance issues. The toilet wasn’t securely fastened to the floor and wobbled when used. The shower drain was slow, causing water to puddle while showering. Also, one of the drawers in the nightstand kept sliding open on its own. With a little more attention to maintenance, the stay would have been much more relaxing.

The carpet in the room was very dirty and only one elevator of the two available for a hotel with so many rooms worked, there was not a day that I did not have to wait to use it, many times it was preferable to use the stairs

The location was good and convenient to where we needed to get to.

The couch in the room was stained and filthy. It was so stained, I placed a towel on the couch to sit down. Told the hotel the next morning

The pull out bed is flat no comfort and the cough is dirt stains all over and water pressure very slow

Great Place ! Excellent Service !

Me gustó la propiedad muy limpia, el cuarto tenía un olor a cloro un poco fuerte, el personal muy amable

N/A

Exceptional.

There was black hair all in the shower and sink. The toilet wouldn’t flush properly. The towels looked used. It was musky in the room, the a/c wasn’t working properly and I was burning up all night. The carpet was disgusting.

There was black hair all in the shower and sink. The toilet wouldn’t flush properly. The towels looked used. It was musky in the room, the a/c wasn’t working properly and I was burning up all night. The carpet was disgusting.

Room was dirty. Carpet was all stained.. Bathroom had hairs and someone’s toothpaste top was still there. Not to mention the room smelled like cigarette smoke

There was

Outdated. Not keeping up with surrounding hotels

Close to amusement park. Outdated. Not keeping up with surrounding hotels

This was a horrible experience. We were very disappointed with our stay I would not be recommending the holiday Inn to anyone.

Im greatful for a good service

.

This hotel is always my and my family's go to when visiting San Antonio. It is in close proximity to many restaurants, grocery stores, UTSA, etc. Reuben was very welcoming, greeting us as we entered. Even when leaving and arriving back, he would be sure to welcome us back, which made us truly feel welcomed. I don't know the person's name, with a disability, but she too was welcoming. My husband and I enjoyed the breakfast on both days. The kitchen staff replenished any food, that ran out, on a timely basis. Our rooms were very clean overall. My only complaint concerning the room was the seating area (sofa). It was lots of stains, where no one would want to sit or place their items on it. It seemed there was a spill or something. Whatever it was, it definitely needs replaced or deep cleaned. That was my only complaint concerning the cleanliness. I absolutely love that the security worker drives throughout the night. Yes, I am a night hawk and noticed the flashing light from the car as he or she drove around on a consistent basis. All in all, this was a great stay for my husband and I as we prepare to celebrate our 30th year wedding anniversary. Thanks Holiday Inn... We hope to be back soon.😊

Breakfast was a little expensive so I thought we would get more "non-tradktionally complimentary style" breakfast

Exceptional

Great customer service N/a

Great customer service N/a

The light above the shower was out. The bathroom sink drain was draining very slowly. Everything else was great!

El desayuno se paga aparte , el piso del baño estaba levantado creo que me dieron el peor cuarto que tenían! Me eh estado en hoteles más mejores que este y más barato y con desayuno gratis

Comfortable beds and quiet.

Other than that was ok

Of the carpets could use replacing but over all it was a good restful evening.

The room was clean and we had no problems.

Very clean.

En una app decia desayuno gratis,y llegando al lugar, no era gratis el el desayuno

Clean room and good breakfast.

Clean room, and nice staff

Staff was excellent. Clean room. Only dislike was pool & spa needed cleaning.

The hot tub that I asked where it was ( I was told it was outside -, which it was, but it was also broken and full of bugs and grime - which would have been nice to know before I made my way down there ready to soak my tired bones in my swimsuit). And the maids were knocking on my door even though I had a do not disturb sign on the door and well before the checkout time of 11:00. Overall a VERY POOR experience. Do yourself a favor and don't book here. There are other and better options not to far away.

This hotel needs a major refresh. Disgusting

Fine

The hotel was not very clean. Headboard was sticky, shower curtain was moldy. The room only had one regular coffee pod and we were not able to get another.

Honestly, I will never be staying at this hotel again. It's probably the worst holiday I've ever stayed in. Besides the building looking like it's going to fall apart due to water damage. I was moved three different times and stayed in three different rooms on different floors, and each room had a problem of its own. The first was that the toilet was more like a rocking chair. And I asked to be moved, and they without question moved me. The second room I was in was larger. But look like it hadn't been clean since the hotel was open. And besides that, having to kill several roaches in my time there. It was also a bit unexpected and the third room was a suite as they changed me to that after I reviewed about the cleanliness in the overall air quality of that room. I was moved to the suite where it seemed clean. However, there was a large crack in the ceiling. The shower was a bit sketchy to use, and all in all my synopsis. Is this property has severe water damage. You can hear it when you turn the shower on or the sink.Even in the second room I was in there was water coming out of the countertop.In the kitchenette and the air conditioning was non-existent. The room was hotter than it was outside and there's a sign that says do not turn below 70. And I'm sorry, but I'm a man that likes my room at 69° and outside of the room issues, there was no restaurant on-site. They only did breakfast and it was subpar.no bar and not a safe area to be. The staff is awesome for sure. Rebuild.

Good

Muy limpio, la persona de recepción nada amable, mucho ruido en las habitaciones

ALl good

Breakfast was not good at all especially for the high price.

The whole hotel had a bad odor. The tub in our room wasn’t very clean and the lighting in all the hotel was way too dim. It didn’t feel comfortable. The staff is very accommodating though. Their friendliness made up for the poor condition of the hotel.

Good area. Clean and Friendly and helpful people

Clean room

Dirty, noisy and poor

Average hotel

Cuartos muy sucios, y habia insectos en el cuarto

Yes

Muy sucio y sin aseo a las habitaciones

Wonderful customer service no breakfast. Parking was very easy and manageable.

I would not recommend this hotel or stay here again. Seems like they have a sewage issue. We had to moved rooms. The tub in the first room drained very slowly and the pull out bed was disgusting. The second room were moved to was a downgrade and the sink had some disgusting gunk in it. Event the maintenance man was disgusted. That sink drained slowly too. They were supposed to come clear it out with a snake but never did. I needed a room to wash out my baby’s bottles and I didn't want his bottles to even touch the sink. They do very minimal cleaning. They need to replace a lot of the furniture that’s stained and get some plumbing done.

There was not hot water to shower

The room was very clean, and the breakfast was good.

Poor water pressure, water didn't get hot, the person checking us in was very rude, horrible experience

Attendant was very rude

Check in was fast, room was clean, temperature was good.

This was a nice hotel. The two gentlemen at reception were very friendly, welcoming, and gave us good information. Breakfast was good. Convenient location.

The staff was horrible and the property was terrible.

The beds were extremely hard and for me uncomfortable.

The gentleman at the front desk who checked us in was very friendly and the lady who works the breakfast area is very sweet, however we stayed for two night and there was almost never anyone at the front desk if you need help. The water in the shower never got hot and the tub was so slow to drain that you had 3 inches of water standing in it by the time your shower ended. The carpet and couches need a good scrub but I will say that the beds were clean. I did have to use the couch cushions in the window though as the black out shade was a good 6-8 inches too short and I was blinded by parking lot lights at night. Overall I think I will be finding some place else to stay and definitely a place that doesn’t charge for breakfast.

Didn't do much. It rained

The location was great walmart sams rwin peaks whataburger. Multiple places to eat, shop play

Room was not clean very well! In the corner of the room there was a used condom along with the wrapper. This tells me the cleaning staff did not do their correctly.

It was just a quick trip for my husband to take a class. They allowed me to stay late so I would have a place to stay during his class.

Some dark stains on the carpet but sheets and bathroom were very clean. Staff was nice and helpful. Near by a walmart, gas, fast food, and in a safe area.

Yes, we had a wonderful stay at the Holiday Inn. We hope to visit again next year.

The staff was great.

Room and amenities where good, unfortunately the staff was not welcoming at all. Giving 1 star based on staff only. The night front desk staff was extremely rude to the point of being disrespectful. Check in questions were rudely demanded and I was treated with an like I was a bother and not a paying client. I normally give the benefit of the doubt and thought that because it was late he might have been tired, but when we came back from dinner he was very nice to the check in group that had just arrived, not the same attitude I got from him just a couple of hours prior. Same thing the following day with my husband when he requested some additional blankets and other items, rude and crude, pointing at where to get items with an unpleasant attitude. The staff in the morning was not rude, just indifferent. At no point were we asked how our stay had been. I have been wanting to stay at this hotel for a while because if the convenience in location. But I honestly do not want to go back to be treated like a nuisance. No hospitality at all. This has been one of the worst experiences with staff I have had in a while.

Staff was good. Room is a bit dated. Shower curtain needs to be replaced.

When a staff member finally showed up, his attitude was tense and unwelcoming. Every time we approached the desk, he seemed irritated and confrontational. Instead of resolving concerns professionally, the situation escalated unnecessarily, and police involvement was even mentioned — which was shocking given that we were simply paying guests expecting basic service. Management should seriously review how guest interactions are handled. Hospitality requires professionalism and respect, and unfortunately, that was not our experience here. I would not recommend staying at this property. His name was Steve and his manager never knew what was happening!!

Yes, excellent.

Check in not ready till 3:50PM

Staff was terrible, tried calling since I was going to arrive after hours and kept ignoring my calls or kept putting me on hold. Therefore I didn’t get to check in after all.

Temperature was hard to control.

Clean room. Courteous staff

Clean room ands staff. Everythings good.

Spacious and clean

Front desk was very helpful and clean room. Only 2 bad things which were ice machine not working on 2 floors and restaurant/bar area closed

It was nice

We have stayed in this property 3 times before, everything was fine.BUT this time was horrible, check in was awful, the attitud of the person in the front desk was terrible, then we got into the room and found alot of hairs in the shower i mean ALOT, like they were there on purpose, obviously not on purpose, but somebody didnt even look in there. We called the front desk and again terrible attitude, told us someone was coming, never came, went down to front desk, asked what was happening and agian terrible, made me feel like it was my fault, and was asking for too much, finally asked for another room, he gave me the keys, new room was just ok, smaller and still some hairs in the shower. Elevators need maintenence. Location is very good, but would not come back.

Great service will come back again

Very nice place

Staff was very nice. Room was not clean. Sheets were never changed after 8 night stay. No hot water just warm and some gross findings on the headboard. Ended up checking out a night early. Staff was very nice. It’s just a bit run down now. will look for somewhere else next time

la habitacion estaba bien pero el hotel si esta un poco viejo

Everyone was kind and courteous. Nothing special. NO breakfast is NOT included.

The couch, rug and headboard were stained. We found many hairs in the bed. Muggy smell. My allergies got triggered by the smell.

No. The bathtub had hair in it. The room wasn’t cleaned any of the days.

The check-in was quick, did have to wait cause of others being helped but once it was my turn very quick. The room was nice a bit tight but beds were vary comfortable and quiet, the breakfast was good for a continental breakfast, but we only got breakfast tickets for two of the three guests, and would have had to pay extra for all of us to have breakfast together. I understand charging for anyone not staying but when booking I put there was three adults. Only other point was the shower head could not move it and because the shower was placed high it was impossible to not be in the jet of water to soap up. Over all good stay would come back

Clean

Ha sido una buena experiencia, el personal muy atento

Room was clean and staff was courteous!

Not very friendly

Room was clean, prompt services.

Front staff was fantastic.

First of all the staff front desk awesome specially, Steven and the cleaning crew very nice. This review goes to management. This hotel is outdated. Shower curtain didn’t fit well.water splash outside..After a long day of meetings .no hot water..just warm water. Traffic is ridiculous..very congested. The bedroom curtain are Not blackout curtains. Light comes in as soon as sunrise comes in. There is no free breakfast. It’s buffet breakfast $12.95 and $6.95 for kids certain age. The TV doesn’t have cable channels just local channels and the audio on some channels not clear. You do get 2 hbo channels but can’t connect to Netflix or other apps and volume only goes up to certain volume. It doesn’t have a guide channel on remote so you don’t know what all shows are on. You need to use channel up or down. If you don’t mind none of this and you want to go to Six Flags theme park or La Cantera shopping center. This is the hotel to stay if you don’t mind the craziness of traffic and everything else I mentioned. Peace