Holiday Inn San Antonio Seaworld by IHG

Sweetest staff, everyone I came across had the best attitudes. N/A

Location Rooms were damp, everything felt moist like it needed a dehumidifier. Rooms smelled bad throughout the hotel

Did not like the shower/tub couldn’t figure out how to make the shower work and the girl at desk was very rude to ma

The staff is very nice. I was in room 526. The bathroom has a very bad SMELL!! We had to keep the door closed.

Great room. Great people. Nice stay. We had a small issue with the water not drainig properly on the bath tub. It was repaired immediatley. We will definitely stay here again.

We enjoyed our stay but we had to change rooms because the first room had the wide open and all the drawers in the dresser were open,then the next room had the door open also with the air filters to the A/C were in the vanity. The ice machines on the floors were empty with no ice.

The room smelled like dirty feet possible because carpeted floors - I personally prefer tile floors. The room I was given was back yo back with the elevator so very noisy,

Clean room amazing hotel, almost every staff member was very welcoming and super friendly hospitality in exception of ONE that was rude and can safely say racist to her own kind (latinos/hispanic). It was in 2-3 different occasions in which we spoke to her after her talking to white Americans and she would immediately and noticeably change her tone and whole posture. In one occasion she was soo helpful to one family in-front of us, when it came to us ( same topic same questions ) she changed her tone and didn’t even want to give us opportunity to pay with CC, when the previous family did. She asked for cash that if not it would be added to our room account, and we mentioned how the family before us payed with CC for the same thing , that we would wish to do the same. Honestly we don’t carry cash as well . She rolled her eyes and just had no other choice and just told us the total. No explanation no apology for demanding us to pay cash and not given the option to pay with CC the first time around. Other than the encounters with her, everything and everyone else was great! She also did not have a name tag in difference to every staff member. Weird… I guess what I can say is avoid a Hispanic mid 30’s light skin lady with tattooed eyebrows and blonde highlights and messy curls if you are Hispanic as well . 🙄

Breakfast was great and so was the service Couldn’t access the pool area with my room key. Parking lot lights could have lit up the parking lot a little bit better for safety reasons.

Breakfast was great and so was the service Couldn’t access the pool area with my room key. Parking lot lights could have lit up the parking lot a little bit better for safety reasons.

Big parking for my trailer with a golf cart The end of concrete in big parking area

Big parking for my trailer with a golf cart The end of concrete in big parking area

The lobby was nice and the staff was friendly. The amenities were nice The parking was limited. The hotel was older and there could be some updates like the room didn’t have central ac but rather it was an old window unit. Kinda petty but several times the water in the lobby out when I was down there. It’s warm in San Antonio in October and we were there for a tennis tournament. So a little disappointing regarding the complimentary water but the breakfast more than made up for it.

The hotel bathroom could use a bathroom update. The tub and floor needed resurfacing.

The lobby was nice and the staff was friendly. The amenities were nice The parking was limited. The hotel was older and there could be some updates like the room didn’t have central ac but rather it was an old window unit. Kinda petty but several times the water in the lobby out when I was down there. It’s warm in San Antonio in October and we were there for a tennis tournament. So a little disappointing regarding the complimentary water but the breakfast more than made up for it.

Very Outdated , needs improvement.moldy smell

Yes. The shower pressure was extremely strong it felt like my skin was going to tear open. Also the rug in the room looked very dirty and there was dust on all the furniture

the air condition would make noise at times

I stayed 9 nights and housekeeping cane in four or five days. While they changed used towels and straightened the bed, the bathroom was never cleaned and I had to go downstairs and ask for more cups. Had to call front desk when awakened by very loud tv from next room. Security had to come.

I stayed 9 nights and housekeeping cane in four or five days. While they changed used towels and straightened the bed, the bathroom was never cleaned and I had to go downstairs and ask for more cups. Had to call front desk when awakened by very loud tv from next room. Security had to come.

Thanks

Clean friendly. The hydration station and pool tables that were outside of the bar.

Clean friendly. The hydration station and pool tables that were outside of the bar.

The staff is overall wonderful and sweet.

The staff is overall wonderful and sweet.

Exercise equipment in the gym was not powered. All rooms on the side of the hotel facing the highway tend to be noisy. Our room was on that side of the hotel but it seemed to be quieter than other rooms we have stayed in.

Con gusto me volvería a quedar

Let me first say, the staff was great and they made up for everything. I went on a holiday weekend, so all the rooms were sold out. My room, had a bad smell to it. They couldn’t accommodate me the first night, but they took care of me the second night with a new room. I think their breakfast buffet is a bit overpriced, even for being in the convenience of the hotel. Otherwise, everything else was good. Hats off to the staff!

Great facility over all! Because of the in and out of guest from SeaWorld and the other amazing attractions the guests rooms and floors smell like a sweaty locker room/ musty. This is not our first travel so we always travel with fabric Fabreeze and it helped. Again some of the bar areas around the pool were closed, I’m sure the economy! BUT the fresh water outdoor pool was amazing since we made the trip to visit with family for a couple of days. Hot tub did not disappoint at all! They have a pool table but nothing for smaller kiddos to do, which is a shame because the property is so beautiful with so much potential for some outdoor fun! So bring your own outdoor games if traveling with smaller kiddos. Breakfast had lots of choices from hot to continental style. The staff was kind and on top of it! Beautiful property!

Nice area and close to amusement park

My initial room bathroom was nasty. The inside of the toilet was brown and the tub was extremely stained and just yuck. I spoke to the front desk and they gave me a new room. This room was better, but it smelled like either the AC filter has never been changed or like mildew. I asked if someone can come change the air filter to see if that works. However no one ever came. I also believe that carpet does not get vacuumed because it was super dusty and had crumbs and stuff…. I would have went to another hotel but I already booked this one and didn’t wanna waste my money.

The hotel was clean ,the staff was helpful and a pleasure to meet. The restaurant was wonderful, the food was great and the staff was also very helpful.

Great staff clean room fast service just an overall great experience. It was centralized and a perfect area to visit the surrounding event events being parks that were in the area The restaurant in the hotel was just superb. Food was good. Drinks were great. Service was perfect. Just a great overall experience. I would stay there again if needed.

Everything was wonderful

Staff was very helpful and kind. Got a ride to Sea World and they got us there earlier than we had anticipated.

I would recommend this hotel and will stay again when visiting. They made my stay very delightful for my first time in San Antonio Texas for my son’s graduation in Lackland.

👍👍

The smart TVs did not work. The staff said they were waiting on the internet to be transferred or something. Did not offer a discount or anything to rectify the issue. Also, there was water on the floor one morning when we woke up. I assume it was because of a leak in the ceiling (clear water marks that had been poorly patched). The room was always damp.

Do. 500 dollars later and had terrible service

We were in for a graduation and this hotel was affordable, clean and just perfect. Pool was refreshing with Texas weather. Room was spacious and hotel lobby with a pool table was a perk. Customer service overnight was wonderful with front staff checking in at 2 am .

This has been the nicest Holiday Inn we’ve ever stayed in. The room and restroom were very clean. I enjoyed the fact that there was shampoo, conditioner, body wash, hand soap, and lotion in large bottles for use. I do plan on returning.

Good

Staff was fantastic

Location was convenient to get to my all the places I wanted to go

Lovely time for my sons birthday!

That the breakfast wasn’t free and when we bought frozen food they didn’t offers us forks or spoons so I wouldn’t come to this Holiday day inn again but I would go to the other ones

Loves that has charger for electric cars.

The hotel was amazing. We enjoyed our stay and experience. This was our second stay at this location. The front desk staff, room attendant, shuttle driver, and restaurant staff were friendly, professional, and respectful.

Best part was the breakfast. The interior feels dated.

The front staff seemed in a hurry and didn't activate our key cards correctly. Of course they blamed us for demagnetizing them. And they magically worked the 2nd time after having to go back downstairs to get them reset up. The room itself was filthy. It seems all they do is make the beds. Handprints and smears where everywhere. The bathroom had mildew and they obviously paint over the moldy ceiling in the shower. And there was hair everywhere! On the bed, in the shower, in every crack and corner, everywhere you would look. The room was also damp and the had a musty smell. Everything felt damp. The AC unit screen and buttons were broken and the inside of the unit was filthy. The parking lot is too small as well. Many people park in a muddy field next to the lot and track mud throughout the parking lot. So regardless if you get parking, expect your tires to get muddy on a rainy day. The breakfast is a paid buffet. Overall this place is run down and needs work. And its not worth the cost to stay there.

The hotel and staff were all amazingly courteous and helpful. Always a smile on their faces and attentive to our needs. The room was clean but the carpet and curtains smelled terrible and made the room smell bad. Other than that the room was good and beds comfortable as always

It was good

yay

Everything was great thanks

The bundled breakfast deal to convenient and affordable to feed a family of four each morning. The rooms were adequate, but pretty obviously dated. The men’s pool locker rims were awful, the showers has corrosion all over the knobs. Overall, the facility felt like it had been on the decline or some time.

Me gustó mucho la atención cómodos y muy limpio todo

Clean room, nice staff, good location, nice pool.

Great stay.

We love the cat!

It is a very nice hotel and was perfect for our overnight trip.

The stay was okay for the price but the hotel is in need of some TLC. My room had mold above the window, there was rust stains in the bathtub, there was green algae/mold in the outside pool, and the person who checked us in, Velma, was extremely rude when I had to ask for a higher floor even though it was on my reservation request which was made over a month in advance. The hallways on the 5th floor smelled of weed for several days during my almost 2 week stay. The only real perk was the shuttle to and from SeaWorld.

The staff were so attentive throughout our stay! We always had fresh towels and all the bathroom essentials. Plus, the shuttle to SeaWorld was always on time and very friendly.

The room wasn’t as clean as I hopped, the room seem old, the sheets had stains, the bathroom vent did not work, the AC unit was extremely loud to the point it disrupted our sleep. The bathtub was old and has a lot of stains.

Staff was friendly and hotel was clean.

Good service and room. Decent food

Staff was helpful and did everything the fix the issue. Will recommend this hotel.

Staff however were helpful and courteous.

Staff was very helpful and attentive. Property was properly maintained and clean.

love it

The hotel was clean, the free roll away bed is a great option for families. We ate at the on-site restaurant for dinner, the food was good and kids 11 and under eat free with an adult. The amenities are nice for kids, a pool and a billiards table. The staff were all helpful and pleasant. We will stay here again when we visit the area.

We enjoyed our stay at this Holiday Inn. It's located in a convienent area off the highway. The rooms were what you'd expect from a Holiday Inn, clean and comfortable. There is a little wear, mainly in the bathroom, but nothing bad. The Grill serves a good breakfast and dinner that are definitely worth trying. Both indoor and outdoor pools were clean. They provided towels on site. Finally, the complimentary shuttle to Seaworld was very nice.

responsive to customer needs, small parking or many events plus guests make it small

Rooms were clean and neat. Swimming pool was also great both my boys had a blast. We had breakfast prior to our departure to Seaworld. The only thing I'd complain about was that I had asked for a refill of coffee and never got it. Almost felt like I was forgotten even though the server was able to refill the two gentlemen sitting next to us in a short of time when I heard them request more coffee. Food was great, my kids loved it. Although they were a little upset there were no pancakes they still enjoyed thr fruit and bacon that was available and eggs. Cost is fair with all that is included. I definitely see myself coming back again with the kiddos at some point. I will also say I'm very thankful that even thought we had checked out in time that we were still welcome as guests when we got back from the park to change in the bathroom and pack up to go back home. Overall a great experience, my kids loved it, I had a blast spending time and making memories with my kiddos. Thank you all for making it happen and making it go smooth.

great stay and great location.

Overall great experience. Will definitely stay again.

Staff was very helpful and friendly.

Safe environment

Old dated needs full revamp air-conditioning needs cleaning

The toilet wasn’t clean and the property was old, dingy and moldy. Spoke to front desk and they said there was nothing they could do about the toilet. They wanted me to speak to the manager who arrives as 9 am. I looked for her at 9 am but she hadn’t arrived. The toilet had stains and there was hairy on the floor. It looked like it hadn’t been swept. Carpet as well. There was mildew smell in the room. Toilet looked like it hadn’t been cleaned in ages.

Staff was nice

This was a really good hotel everything was well maintained! The food was delicious! We did have one issue where there was something wrong with the air conditioner however they were very accommodating to us!

Pleasant trip

Very nice oh la la

I was put in a room near the second floor elevator and I heard it ever time someone used them. Other than that it was a good stay

Very nice and clean hotel.

Accessible bathrooms rooms need to be updated not the best condition but feasible.

Overall it’s good.. location wise is really good, close to shops and restaurants.

The was a constant having dripping of coming from the floor above. The breakfast buffet that they charged $15 for was the same as you get a hotels that offer free full breakfast. The french toast almot broke a tooth is was so hard. Not up to Holiday Inn standards and certainly not worth $215 a night!!!

Yes

Everything was good with the exception of the WiFi not working. Tried multiple devices and nothing.

Me reservation 2 bed queens and only one bed

Hallway had odd smell, room was ok.

Breakfast was supposed to be included in our rate but the location was not well marked. Then when we found breakfast they tried to charge us $15.95 per person despite it being “included”. Ultimately we had the charge removed after showing our reservation but did not understand why they charged that to begin with. The buffet itself was standard eggs, potatoes, meats, fruits and a waffle station. The room was clean but definitely showed wear and tear such was furniture having some tears and carpet stains. No big deal. It did smell like urine in the hallway for the first 2 days of our stay-management did not have an explanation but did put a small fan near our room in the hallway I guess to try to dry it out? Housekeeping came once during our 3 night stay.

Clean room

Breakfast would be nice

Friendly staff. Missed having a continental breakfast like the other Holiday Inns though.

Clean and great staff! Shuttle to and from Sea World was a great addition

No Free Breakfast

Bread was a little hard

The room was clean and the staff was very responsive. The restaurant offered an excellent budget friendly breakfast buffet and daily happy hour.

The staff was very friendly and very helpful. The room was clean and comfortable. I enjoyed the breakfast buffet although it would have been nice to be able to have a menu and just order a muffin. But it was very fresh very and good

Did not eat breakfast or use hot tub. Staff was very friendly.

Inside pool was flooded making walking through it to get to outside pool like ice skating. Elevator was so old and slow. But Hotel was sitting in a very relaxed setting

Yes to SeaWorld, great staff 👍

El agua de la ducha no estaba lo suficientemente caliente, tuve que bañarme con agua fría. El desayuno no está incluido, hay que pagar o hacer algo extra para que sea gratis o simplemente pagarlo como a 16 dólares por adulto. La comida estaba buena. En sentido general no está mal pero pienso que podría estar mejor

The shower water did not get hot, luke ware at best.

Great service

Good

Shuttle to sea world was great! Rooms were ok but definitely not as clean as other hotels. Doors(entering room) have large gaps! Friendly staff!!!

Great hotel. Nice gym and good food

Didn't use the pool, room was cleaned but when I got back for the day room had an odor and bathroom was clean but toilet was nasty as if it was backing up, shower water doesn't get really hot water comes out slow in the shower and parking isn't the greatest, I believe locals come to the bar here and takes up all the parking. All staff at front desk was extremely pleasant. Will I stay again NO.

We stayed one night after traveling 14 hours when we just wanted a comfortable bed and a hot shower in the morning, no one mentioned that they had no not water we found out in the morning when my daughter was screaming because the water was freezing. I called to let them know they said they were aware of the issue and they were working on it. We spoke to a couple other guests and they told us they hadn’t had hot water for two days. There was also no ice in any of the ice makers , when we discussed it with the ladies at the front desk they seemed unconcerned with the hot way situation and told us we could get ice at the restaurant. Overall was very disappointed. I could not even shower because I can not handle freezing water.

There was no airport shuttle

Everyone at the front desk was very nice, no matter the shift all the ladies were very welcoming. Big plus, the downfall although the room was nice and tightly ready for us. I felt as if it wasn’t clean. Saw some trash on the floor and the restroom sink had stains that I was able to remove when I cleaned it. Was a little uncomfortable with that.

The staff were also very helpful and kind, always ready to assist with a smile and make sure we had everything we needed. Overall, it was a fantastic experience, and I would definitely stay here again. Highly recommend!

Nice room, great staff

Rooms they were nice but the first one i had issues with the restroom head shower wasn't working properly. I could also hear the people next door and the wifi wasn't working neither but the staff where nice.

It’s a nice place but there was no hot water and they wouldn’t give a discount since I booked through a third party.

The room was very clean. The staff was very nice. The amenities were awesome. The only thing that I think needs to be improved is the lighting in the bathroom very dull to put makeup on.

Great customer service