Holiday Inn San Antonio - Riverwalk by IHG

Absolutely love the place, very friendly staff, cleanness , and loved that they had cafe/breakfast available if needed to include with your stay. I requested I nice (not too high) view to the river and they did an amazing job with granting me this request. I had an amazing bday weekend getaway with my spouse and plan on coming back soon with the kiddos.

We had a wonderful stay at the Holiday Inn! The hotel was clean, comfortable, and welcoming. The staff was friendly, professional, and always willing to help. Our experience was excellent from beginning to end, and we truly appreciated the great customer service and attention to detail. We felt right at home and would definitely recommend this hotel to anyone looking for a pleasant and relaxing stay. We look forward to staying here again!

Location, great breakfast, friendly staff, comfy beds Found a roach in our bathroom, paper thin walls, expensive parking

Found hair in shower and floor. You have to pay extra for breakfast which I didn't see stated before I booked room. They don't even give complementary coffee here. It was a disappointment but we stayed one night. Also two drinks at the bar was 38.00 and they weren't that great. Booking was cheaper than most place in the area but they get you with all there extras you have to pay for.

the location to all river walk activities and restaurants

We had a wonderful room overlooking the river. Very good stay.

Disappointing

Exceptional

For the price I expected for better maintained rooms and facilities, but sadly that was not the case. The particle board bloated and breaking down near the mini fridge in the room. The doors and walls visible with wear and tear which was disappointing for the are and location it should be pristine. The saving grace however is the amazing staff, helpful with directions, popular locations to check out and engaging with guest. They made the difference. I hope some renovations and updates are in the future to provide some much needed revitalization.

All was good. However, a call to the front desk wasn't answered. The lack of a breakfast was not to my liking. Parking was $49 per night. Not cool.

Very good

Thank you for clean room and staff very friendly and breakfast excellent thank you.

Hot tub was not working it was hot but jets didn’t work. Room was hot never got below 74 I had to ask for a fan. Restaurant was so slow only two tables when we got there it took over 45 mins to get a burger. Nice thing about it was location. I won’t stay there again though maybe I’ll try a different hotel.

Awesome property this is the only place I stay when I am in San Antonio

However, seeing baby roaches in the room really brought down the energy of it. The front desk said maintenance would look into it. Also, worth notating that parking is $41 per night with safe on site parking.

N/A

Awesome mini vacay beds comfy and food yummy

Exceptional

From the minute I walked in I felt welcome The Hotel was very clean The room as well Staff was very courteous and professional

We always stay here, our experiences has been nothing but excellent until checking in Saturday, October 10th, 2026. We don't know if the valet guy was pissed but we were trying to explain we're paying for valet he was rude started mouthing off. Told us if I was talking to you you'd know!! Most horrible person. I hope you have the day you deserve sir!! Poor poor valet Other than that we used to love that hotel

gustó

Exceptional

Parking garage elevator was not working and not been working for months. Offered a golf cart shuttle but still had to wait for one which was our case a few times we had to walk up and down six flight of stairs.

A/C could not keep cool, room felt very stagnant. Beds and sheets were not clean, seemed as if they rushed the clean between guests.

Parking space is limited and you may be forced to park across the street. There is no elevator to reach the upper levels of the property parking lot, taking the stairs in peak summer is tiring.

Exceptional

Great location everything was near by at walking distance. Just the elevator to the car garage was not working, but they had someone assisting with gulf cart.

Great location everything was near by at walking distance. Just the elevator to the car garage was not working, but they had someone assisting with gulf cart.

Was okay for not the best but decent if u want to stay on the river walk

The hotel was nice and up to date. They had an area to purchase snacks and drinks down in the lobby as well as a restaurant to purchase meals. The elevator to the parking garage was not working so we would have to walk down from parking the car to the main entrance. Employees on golf carts were there to bring people down but were very limited and staff were rude when we would ask to be picked up and claimed they didn’t have enough drivers. The room also had some hair in the restroom and the bed upon check in.

The hotel was nice and up to date. They had an area to purchase snacks and drinks down in the lobby as well as a restaurant to purchase meals. The elevator to the parking garage was not working so we would have to walk down from parking the car to the main entrance. Employees on golf carts were there to bring people down but were very limited and staff were rude when we would ask to be picked up and claimed they didn’t have enough drivers. The room also had some hair in the restroom and the bed upon check in.

Love staying here any time I’m in San Antonio!!

Exceptional

The room could have been alot cleaner.

I thoroughly enjoyed the unique architecture of the building, which added so much character to our stay. It was truly a standout feature that made the hotel feel special and welcoming. As someone who prioritizes cleanliness, I was disappointed by the state of the bathroom. I found significant grime under the sink and in the faucet spout, and unfortunately, there was an ant infestation around the vanity area, which made the space feel unhygienic.

As someone who prioritizes cleanliness, I was disappointed by the state of the bathroom. I found significant grime under the sink and in the faucet spout, and unfortunately, there was an ant infestation around the vanity area, which made the space feel unhygienic.

Front desk staff was wonderful. Elevator to garage parking was not working. So, very inconvenient. Rooms were very small. Could not believe that hotel did not offer complementary coffee to guests. I understand not having free breakfast but at the least offer coffee. The hotel is in a great location to access downtown and close to Riverwalk. Hotel was fine because of location and front desk staff but overall was just okay.

Dirty bathroom in our room and roaches.

I liked the location. The Riverwalk was pretty much out the door and around the corner of the building. Great location! I liked the size of the room. Spacious. Huge TV. Pretty furniture. We appreciated the free child's buffet and stay. I did not like that the room (for what I was charged a night) did not have a microwave. We were very surprised with that. It was an inconvenience having to go downstairs to the lobby to share the ONE community microwave. The room looked clean but there were bugs (roaches) in the room. The restroom, although clean as, smelled. I requested that it be mopped again the next day, but the smell stayed. It just didn't smell nice. I don't know what cleaner is used, maybe it's unscented or maybe it's a low quality, but the restroom smelled. Also, we could not use the garage because of our dually truck. Maybe truck height and size limit should be noted somewhere in your "parking" section. We had to park 2 blocks down. I specifically chose Holiday Inn because it had onsite parking. So that was a disappointment as well. The restaurant food is "ok". We ordered off the menu though, because the buffet was not enticing.

I liked the location. The Riverwalk was pretty much out the door and around the corner of the building. Great location! I liked the size of the room. Spacious. Huge TV. Pretty furniture. We appreciated the free child's buffet and stay. I did not like that the room (for what I was charged a night) did not have a microwave. We were very surprised with that. It was an inconvenience having to go downstairs to the lobby to share the ONE community microwave. The room looked clean but there were bugs (roaches) in the room. The restroom, although clean as, smelled. I requested that it be mopped again the next day, but the smell stayed. It just didn't smell nice. I don't know what cleaner is used, maybe it's unscented or maybe it's a low quality, but the restroom smelled. Also, we could not use the garage because of our dually truck. Maybe truck height and size limit should be noted somewhere in your "parking" section. We had to park 2 blocks down. I specifically chose Holiday Inn because it had onsite parking. So that was a disappointment as well. The restaurant food is "ok". We ordered off the menu though, because the buffet was not enticing.

Frickin awesome

Clean room and hotel. Parking garage elevator was broken so we had to go all the way around the front of the property. Cleaning staff was great and the staff refilling the buffet line was great but the waiter/waitresses were unfriendly. Easy access to everything/Riverwalk.

Ok… it was an ok

However, there were a few issues that affected my overall experience. When entering the room, it seemed like the restroom had not been properly disinfected, as there was female hair on the floor. This made the room feel as though it was not fully prepared for check-in. On the day of checkout, I was graciously offered a complimentary late checkout, which I greatly appreciated. Unfortunately, I was woken up at 9:00 a.m., again at 10:00 a.m., and again at 10:30 a.m. by different housekeeping attendants asking if we were checking out. With each knock being from a different worker, it seemed there was a lack of communication among the staff regarding the late checkout. Overall, I appreciated the helpfulness of the front desk and valet teams, but better communication among housekeeping staff and more attention to room cleanliness would significantly improve the guest experience.

It was ok the room we stay in smell bad

Very quick and very helpful

Great location and a clean

Clean room

Great location, friendly staff

what an absolute pleasure this stay was. San Antonio was magical, and this location made the ease of going in and out extremely easy while enjoying the boardwalk

The staff were friendly, but unfortunately, the overall experience was disappointing, and I will not be coming back.

Conveniently on the River walk. But a short walk to main the part of the river walk. We used the Veo skooters to get around. Which most of the time were parked in front of the hotel. We did not eat breakfast at the hotel as it was $22/person. The hotel was clean. But could use some minor upgrades in the rooms. Ours smelt a little musty. We did enjoy our stay.

A couple things that were disappointing…. 1) Our bathroom on the 10th floor had ants in the bathroom. Like… a lot of them. 2) Bathtub faucet was broken— it had been pulled away from the wall which at first I thought was just a little bit of an eyesore (needed new caulking, a little moldy) but then when I went to pull the stopped for the shower about 75% of the water was still coming down from the tub faucet - leaving about 25% to come down out of the shower— and it squealed (very loudly!) when it was in shower mode — likely due to the broken faucet. 3) the dining room was listed as being open from 5pm-10pm, but when we got back from a day out the dining room was in fact not open. The front desk said that we could order at the bar— except I was travelling with my teenage son, so that didn’t exactly work. We went up to our room and looked online at the menu and decided to order some food — Our room had a “room service” button so I called to order and I was told they don’t have room service… so I walked downstairs to the bar to order only to find out that their online menu has been changed and the items we both wanted were no longer available. So, begrudgingly I walked over to the snack area and bought a cup of noodle and a bagel and cream cheese. Not what we were hoping for on our last night. We did enjoy our stay, but will likely stay elsewhere next time we’re in town.

It was a nice stay for family for a nice riverwalk visit. We could just walked out of the hotel patio right on the riverwalk. Location was great. The room was clean. We got extra pillows and blankets that we asked for. And the riverview room was a nice bonus.

The staff were super-helpful when we were trying to navigate the riverwalk with a family member who couldn't navigate stairs

Will definitely stay again Five stars

Best hotel

Nice bed

Room was comfortable and peaceful. Staff very friendly and helpful.

Staff was great. Elizabeth was great that girl was spot on.

The guy that checked me in was amazing. His named sated with an "A" , maybe Adam? He was very friendly and personable! The valet was friendly, although they didn't explain my need to keep the same valet ticket for my stay. I thought I got a new new ticket each day like most places. Other than that the hotel had a great location and was reasonably priced.

Our stay was awesome! The staff was super helpful and really knew their stuff. I totally recommend this hotel! Thanks again for having us!

Clean, staff was nice, elevators to parking garage were broken all weekend

Everything was good but I never got my money back when I was told if would be refunded due to them selling my room the first night of my trip

It's was a beautiful experience to be there, beautiful, clean,staff always there to help you, all restaurants close, you don't even need to drive.we love to be at San Antonio texas.thank you for you services.

Smallest pool ever small room other hotels are nicer for the price

Great location, smooth check in, comfortable beds, large rooms. Just there for an overnight seeing a show. Will do it again....

I would highly recommend this hotel to anybody coming to San Antonio to visit. The hotel is so clean and the staff is absolutely phenomenal. The rooms are top-notch and the beds are one of the most comfortable I’ve ever slept in. The restaurant was really good, even though it’s a little pricey, you get exactly what you’re paying for. It is a nice walk to the Riverwalk and to the market. There are a lot of places around the hotel for you to walk to, so it’s a great location.

Honestly I love how close it is to the riverwalk like elevator down to river walk. Everything was clean and decent. You have to pay for parking but downtown your going to do it anyways. No breakfast for free but honey go to German spot down the road soo good. Staff was helpful because I didn’t bring toothpaste and they had me cover.

Loved our stay! Room was clean and cozy! Valet staff was so nice and helpful. Definitely will be booking again.

Staff was friendly and helpful. The parking garage elevator was broken so it was very inconvenient. I don't mind stairs, but not with luggage and in 100 degree weather. The hotel offered to drive people up with a golf cart, but still challenging when you're in a hurry. One of the room towels was stained.

Bueno

Hair in the bath tub, and sink. Parking is a joke. They charge you over $40.00 for parking and there was no availability. I had to park in another parking garage 1 block away.

The bedding had some mold stains and the cleaning crew came into my room a bit early. We were still in bed. It wasn’t even 9:30.

Very nice placeva great location.

Misleading that breakfast is “included” when it is actually a restaurant on the 2nd floor.

The location was convenient , but it could definitely use an upgrade. Seemed kind of outdated. Overall it was a good stay

Buena ubicacion

Everything was very nice and clean staff was friendly and had a great stay only downside was the elevator for garage was in construction but still had and awesome stay will recommend and will stay there again

Good place to stay, and one step from river walk.

Very nice place to stay.

Excellent!!!

Great, clean and beautiful!

Is good

Excellent location

I complained at the front desk and they offered to put me in a 2nd room. The second room had the same toilet/faucet conditions, except several more hairs on this toilet. I went to the front desk to report it and showed told them I did not want to stay there (dirty toilets, dirty sheets?). They were understanding and helped me cancel my reservation and I was able to get a full refund through Expedia.

Everything was close by the only thing is on our 23rd floor didn’t have ice machine anywhere.

Our room was too warm. Front desk said they would send maintenance. Second night, same thing. We has to request a fan for the room. The bathroom wasn't cleaned properly. When we pulled back the shower curtain, we found 2 crusty washcloths hanging from the shower rod. gross.

The room floor was dirty. Like they never passed a mop in it. Parking is terriblep you have to pay and then on Saturday nights they rent out the parking garage and if it gets full you can’t park there.

The room smelt like pee and pretty sure there is mold in the bathroom , it wasnt the cleanest.

Great place to stay for a convention.

Pool is very small. Breakfast buffet is good for the price IF you prepurchase, but we tipped the servers in cash, and they still wanted to charge us a tip on our card....without our knowledge. Had to talk to main desk to get it taken off. Close to all River Walk and Alamo activities.

Staff was great.

The front desk attendant was so pleasant and helpful.

Perfect location on the River Walk!

The parking lot is extremely expensive! and they will charge you $50 per day as a security deposit

The hotel was amazing loved how it was next to the river walk and it was clean and friendly.

Perfect

The Hotel room was okay. The staff was rude and unacommodating. I had to pay to park in the parking garage however when I got in the parking garage, it was completely full and I had to park 3 blocks away from the hotel and walk back holding all of my bags in the rain. When I told the desk clerk what happened, they told me it was first -come -first serve. I requested a refund for the parking money and found out later that the hotel had sold parking to people going to a concert across the street. POOR BUSINESS PRACTICE. LEAVING YOUR PAYING GUEST OUT IN THE RAIN!!!!

1 Star

Clean room, helpful staff

Beautiful place to stay at had a great time being right in the heart of downtown San Antonio.

Das Hotel war definitiv in die Jahre gekommen, die Vorhänge hatten Löcher, die Ausstattung (zum Beispiel Badezimmer Armaturen) waren alt und das Hotel hatte einen sehr strengen Eigengeruch. Der Poolbereich war einfach gehalten, wobei im Whirlpool Dreck war und auch im „Großen“ Pool Verpackungsmüll geschwommen ist. Die Klimaanlage war nicht wirklich einstellbar, bei selber Temperatureinstellung war es eine Nacht sehr kalt und die nächste sehr warm. Wir sind mit Auto angereist und hatten versucht das Hotel wegen Parkmöglichkeiten zu erreichen (leider ohne Erfolg), durften aber zum Glück feststellen, dass es einen Block weiter eine überwachte Tiefgarage für 10$ den Tag gab. Wir würden das Hotel nicht wieder wählen.

Perfect

An 41 dlss for parking each night is ridiculous.

My son loved it! Can’t wait to go again.

Room was clean and staff was friendly had problems with the ac but it was fixed

Hotel was friendly and staff was helpful. Our toilet ran the entire stay and barely worked. We told cleaning staff we were good first day and didn’t want turn down service as we were trying to rest and they still came back and knocked at the door and even tried to come in, luckily the door was latched at top. The hotel has a nice view of the riverwalk and having breakfast with that view was very nice. It was about a 7 minute walk to all the attractions of the riverwalk and Alamo. They were unable to park our vehicle so we had to park about 5 minute walk from hotel.

This hotel was ok for my families trip to the Riverwalk. This hotel has breakfast available with seating facing the Riverwalk. The pool and hot tub was very small and too packed when we went. Good location to shops and restaurants.

Clean when I got there. It was long pieces of hair on the walls in the shower.

The room was spacious and the property was nice. Hotel right on the river walk which is convenient to everything . I noticed human hair left on the dresser near the TV and the Headboard was dirty and the toilet was not so clean. lucky I travel with cleaning wipes and was able to wipe everything down . Overall it was a great stay .

The first room our air conditioner and refrigerator were not working so moved to another room and it was warm in the room too, when asked they said it was new green air system the changed to and when you were not in room it was 73, it took till morning to get to 68

Parking situation was horrible. Friday night they ran out of parking. The only good part about this hotel is that it was conveniently located.

Great hotel and great staff, breakfast was excellent.

Love the stay

Always stay at this location when I come to San Antonio good staff clean rooms

We enjoyed our stay.

AC was loud. Noises from outside were loud, not sure what it was. Parking was terrible. Both garage and valet parking were full when we arrived. You had to park at a city garage down the street even though we pre-paid parking. Still waiting on parking reimbursement.

The location is perfect for Riverwalk, Alamo and visits within downtown. The hotel rooms need renovation, blanket and curtain have holes and toilet bowl especially the underneath part of the bowl was very dirty as I only noticed it on our last day of stay. The windows overlooking the Riverwalk need to be cleaned. Parking garage was wet and the restaurant at the hotel is awful. The elevator to the parking garage, as well as the garage need cleaning.