Holiday Inn San Antonio N - Stone Oak Area by IHG

We stayed on the second floor where there was some construction being done on the area that lead out to the patio and it must've been completely open because the hundred degree heat outside could be felt into the hallway as soon as you exit the elevators. We didn't use the pool but apparently it was out of service because a pump went out and the family checking in before was was very upset because they had their children with them and they were looking forward to using the indoor pool but couldn't. Our bathroom only had 1 bath towel and 1 wash cloth even though we booked the reservation for 2 adults, the young, male employee at the desk seemed completely confused when I asked for a towel and a "wash cloth". He literally didn't know what a wash cloth was. They really need to read their reviews and work harder on their property maintenance, quality control and staff training if they want to remain a respected hotel. My husband and I stayed here last Thanksgiving while visiting family in San Antonio, decided stay again since we enjoyed our last stay but both agreed that we would rather not return here again.

The staff was great. Our was clean and location was good. However, construction was going on, the pool was closed, and the gym wasn't up to par.

Overbooked couldn’t check in @9pm

Friendly staff anad management

Biscuits and gravy excellent. Staff good first morning coffee just warm. Food area not attractive-choices just ok.

Very nice staff professional

Clean rooms and friendly staff.

Just wanna say the breakfast is great and hot parking. Space was great. The staff was great too very much impressed. We use them again soon.

Great stay

It was fine. We did have a fire alarm go off in the middle of the night.

Would not stay here again.

Not very nice Just all around bad hotel

Clean room. Good location.

Very friendly I recommend this place

the only disappointment was i was told by one of the staff that i would be able to have a night swim, he gave me a business card with his name and wrote my name & room number on it and he told me to show it if someone told me to leave the pool. well the doors are electronic and are timed so the pool was not accessible to me as I had been told. other than that, everything was fine.

The staff was great and lobby is nice. Very close to where I needed to be each day so location was great. Our room had a smell which there was mold in the bathroom ceiling. The toilet paper roll holder was broken so toilet paper had to sit on back of toilet. Otherwise it was clean.

The night receptionist was outstanding. Made you feel at home and she really wanted you to be there. Everyone was friendly. The fire alarm that went off in the middle of the night.

The staff was great.

Exceptional

The only main issue was that our vehicle was broken into overnight, and the passenger seat was damaged. I wish they had more security in the area. The staff was friendly, but I don’t think we’ll be going back due to safety concerns.

Very nice staff and property

The hotel was awesome! The manager, think her name was Kayla, was awesome. Very professional. The ac in lobby and hallway on 2nd floor must’ve been broke. Very warm there but the room was very cold!! Beds were very comfortable but a little too high to get in! lol I would stay there again!

Clean , comfortable I like everything

I like everything

The desk manager during the day was training a new person very friendly. But my credit card was charged 5 times for my one stay at the hotel on a Sunday. She said I would have to wait 3 to 5 days for my money to be refunded to my bank. Even if it was there fault i got charged the excessive amount. I have received a partial amount as of Wednesday. Still waiting on the balance. It was an inconvenience because not everyone has money to just wait. It put us in a bind to travel back home with limited amount of money for gas and good.

Very good

Good bed

Good bed

There was no hot water in the shower, no hair dryer in the room. The door to the room wasn't sealed properly and one walking by could see into the room.

Restaurant/bar and pool were closed which weren’t advertised and the pool was one of the main reasons we booked here. One of our party’s car was broken into and property stolen. Management was rude to patrons. Price was good but certainly not worth the hassle.

Bar and restaurant did not stay open late enough to eat

In general, I would not recommend this property for travelers staying in San Antonio.

Exceptional

When we arrived, we were told the rooms were not ready yet ( 4:30 pm). The older receptionist told us, it wasn’t her fault that she could only do so much and she was at an age where she was not going to stress out. She said the housekeeping dept had failed to do their job and the front seat he not been notified. So, after Luke 1 hour of waiting, we got our keys. By that time there were a group of people waiting in the lobby. There was only 1 elevator, we had to get dressed so we took the stairs to the second floor. We get to our room and the keys don’t work. Had to go back down the stairs again to get them fixed. The room was ok, the lighting in the restroom was not too great. Other than that it was ok

Exceptional

We did not have a trash can, asked 3 times and finally got one our last night. Pool and hot tub not working. This was not communicated. I would have stayed somewhere cheaper if I had known… no discount offered. Asked for more towels and had to go seek them out because they weren’t given to us. I had to park in the back and found out the pool ( the only door in the back) wouldn’t open. I had to walk around the side. The area was unlit and dark. My concern is not for me but my mom or other more vulnerable people who may have to get in that way. Most of the staff was very nice. You just didn’t have it together.

Check-in was at three we didn’t get into our room until almost 4. The lady at the front counter was rude to her staff and two customers.

Check-in was at three we didn’t get into our room until almost 4. The lady at the front counter was rude to her staff and two customers.

Everything

It was clean and comfortable enough. Breakfast was decent, staff was great! One elevator broken the other made awful sounds. Pool was freezing, hot tub lukewarm and jets barely ran. Room was ok size but not real big and we had booked the upgraded room.

It was clean and comfortable enough. Breakfast was decent, staff was great! One elevator broken the other made awful sounds. Pool was freezing, hot tub lukewarm and jets barely ran. Room was ok size but not real big and we had booked the upgraded room.

Well the bar was closed for construction, no notice, the carpets in the room were torn, I had to switch rooms in the middle of the night, the 1st room was on top of the air conditioner generators causing a very loud noise in the room. Terrible sleep night

Very good

Our stay was great and we will stay again!

Hotel room stunk like a wet dog and cheap cologne. I purposely booked a gotel in that area with an indoor heated pool.. hesting for pool did not work.. neither did the hot tub.

room service was great no issues. only thing is that your beds are kind of hard and had a tough night catching some zzzz..

Overall experience was great

Paid for king bed premium room and got 2 queen beds room.

Room was spotless and staff was very courteous. Definitely will be staying there again.

The hotel workers mainly mr. Marcus at the front desk made our stay better, initially I booked a room from the website that was not available in years but still labeled on the expedia website and the holiday inn main website for the site its been years so,I chose this hotem for my 11th year anniversary and wife birthday specifically for that room and it had not exist in years ,the gm blamed expedia i have not pictures and plenty evidence on this but mot have been compensated in any way there is NO PREMIUM KING WITH HOT TUB IN ROOM AVAILABLE ANYMORE HERE AT THIS HOTEL.

This might be the fault of Expedia but the rooms were remodeled and no longer have the honeymoon spa in the bedroom. Also they didn't have a hair dryer which my wife was not pleased because she forgot hers and most places have one.

It was nice and comfortable. The staff were great too.

Everything

N/A

The hotel's breakfast was ok, limited amounts of food and variety. Parking lot is small but feels safe. Theresa Long ( manager on duty ). Helped as much as she could. Room that i was portrayed on line was not offered on site.

Parking is good Staff are nice The room are clean and nice

The AC blower was dirty and the breakfast was very limited

This hotel tempature is set 90 degrees if you like air conditioning do not go here!!!

Good overall

Yes well nice staff!

The staff was on top of my request for gluten free pancakes

The bed was too firm, the AC generated a lot of humidity (it seemed an old unit) . It was a terrible experience, I couldn’t rest well.

Under construction so not decorated

The rooms are also being renovated.

The room had a faint smell stale smell and the door did not have the security lock and the top.

Great Experience.

Good parking areas ilumated and breakfast was very good !!!

Good for the value

Had to ask to change the sheets as they smelled. Felt like I was sleeping on dirty sheets.

A/C worked great… bathroom could have been cleaner. Grounds of the property could have been nicer and entrance signs at the back of the property would be nice since parking was limited. Inside of property in common areas was clean. Friendly staff.

Great experience

The staff was very friendly and kind! Super clean!

Good stay.

Amazing Staff, everyone was very attentive and great customer service.

Staff was great. Hotel was under construction in some places which left the back parking lot a little messy. The room smelled like stale smoke. The rooms were clean and comfortable.

Shower upgrade, as simple as where to put shampoo/conditioner maybe...

Very clean and friendly staff 10/10

Staff at the front desk was not so friendly. Our card was not reading and said it was on her side but then was like well your card is pretty beat up to. She also got me to sign up for the reward program and spin a wheel for a prize and did not load the prize on my reward points. Room was pretty warm as well. Overall was not a great stay!

Convenient/shops and restaurants nearby/clean room

They let us check in early. It mde our day. Thank you.

Great price, clean rooms, easy access

Every staff member we encountered was cheerful, knowledgeable, and helpful.

I was scheduled to stay here two nights 09/09/2025-09/10/2025. The first night I showed up and everything was ok. You could tell it is an older hotel. I travel for business so I stay in a lot of different hotels. When I came out the next morning to hit the road, I got in my truck and notice my glove box and console was open and its contents where in my seat and when I turned around my back glass was shattered. I took pictures and went back inside to show the staff. He said yep and already had a stack of paper with the police department contact on it to file a report. He said they won’t even come out anymore they will take the report over the phone. I said man how often is this happening. Then another employee stated that they have been on a streak lately of not having any break-ins. Obviously these guys are aware they have a problem and refuse to put up security camera or higher a security guy to patrol at night. I understand there is a cost associated with hiring security but there is also a cost associated with bad reviews and guys like me refusing to stay there again.

car was broken into first night, camera was in front of my truck, signs to lock car are everywhere , meaning it happens often

It’s tucked away and comfy. They were updating it so the small messes were around but not in the rooms. The rooms were clean.

My truck was broken in

Taking it all around I am a very happy traveler. I did not sample the breakfast but I'm sure it was in keeping with the rest of the hotel - very good.

After checkin in we came up to our room to find another person booked in the same room. We had to figure all that out with 2 screaming children waiting. Then got charged $14 for food that the other person must have billed. And the receptionist was not at all sympathetic

Friendly Staff

The eoo

great

Enjoyed our stay there. Clean and comfortable room

This hotel was amazing from the time we got there and checked in the bar was open until 11. We were able to walk to the bar across the street to get food and drinks and enjoy music. The breakfast was amazing and fresh every morning the three mornings we were there And the staff was willing to help with anything we needed as an extra towels or clean towels for the room. The bed was amazing. The comforter was comforting, and the air conditioner worked a great. I will definitely be booking again with them.

Excelent hotel!

Coffee free Beds good Quiet

The good: Front desk staff were all excellent—very friendly and helpful. The room was nice and cold. The hotel was super convenient for our needs, which was the most important thing for us.

Nice place

The guy from front desk wasn't helpful at all

Excellent breakfast

Didnt realize the hotel was going through renovations but our bed was terrible it sank in the middle. Didn't get any sleep. No light bulb in lamp side closest to AC. Noise from upstairs

Super friendly clean room free parking only thing was the pool look like it needed to be cleaned

Overall good experience

Was able to get room nice and cold while staying warm under the sheets. Perfect sleeping conditions.

Had a nice stay would definitely come back

Great atmosphere and friendly staff. Great spot and some good food around the corner so to speak.

Very clean, fast and easy check in-out.

Credit card machines did not work. Two gentlemen at FD were unhelpful and suggested it was my card, not their system. Only one gent working the bar and having to juggle the kitchen duties too. Promised an email with my receipts attached which never showed up.

I selected the room by the amenities. We had no microwave and was told not all rooms do. The main door clunked all night, bathroom door squeaked terrible, they had the cheap mini blinds were broke and the outside lights shined in all night. Bed too hard. The guy at checkout was more worried about his cell phone. Won’t be back

Very helpful and nice staff

No ice in the ice machines.

The hotel is nice and the bed was amazingly comfortable. The breakfast was phenomenal!!! The two women who work in the restaurant were super friendly and cooked excellent tasting breakfast. Not your run of the mill hotel breakfast, the eggs were actually flavorful. We could tell that they cooked with love.

Room was clean and ample sized. Staff was helpful.

The hotel front desk employees were so nice and helpful. Their assistance with finding local pharmacies and directions were greatly appreciated!

Average stay,the satff was not pleasant upon check out.

Great stay!

The overall stay was great! We had to wait an hour to check into our room even though I had a reservation since January. But the gentleman at the front desk was kind and apologetic!

The morning that we were getting ready to leave the fire alarm system started to go off in our room. I believe the shower steam set off the alarm system, and it went on and off for about 30 minutes. I turned down the temperature in the room and finally the system turned off.

Enjoyed my 2 nights. Property was clean and wll maintained. Would stay there again!

We were lookin forward to the indoor pool but during our check-in found out it was closed. So that was a dummer. Other then that everything else was great

Great location