Holiday Inn Express & Suites San Antonio-West-SeaWorld Area by IHG

Excellent Excellent

Friendly staff made us feel welcomed

The location for the purpose of my visit was great The cleanliness of the facility was much to be desired. The room smelled musty as if it had flooded although I was on the 4th floor. The ac unit was not able to be adjusted due to a “low battery” signal on the thermostat. I let the front desk know but nothing was done about it. In the bathroom I found a dirty washcloth draped over the shower bar that cleaning had missed.

Highly recommend

It's a good place to stay

The room felt very damp, even the bed spread felt very wet. the bath room was out dated. the bath tub was painted over and the paint was pilling off and it was really slippery. i asked for a rubber mat, but there there were none.

Cannot say enough about the wonderful hotel staff! Check in was quick and the room was spacious and clean. The beds were decent enough, but I'm old and dusty and prefer a soft bed. Breakfast was good, though I would have loved to see salsa available. The hot tub was superb. The location was great, with restaurants and the mall nearby. I would definitely stay again.

I booked an accessible room and when it wasn’t available when we got there, we were upgraded to a suite instead. The suite was very spacious and clean.

Front desk staff is nice and friendly

We like the breakfast and the excellent customer service from all the staff very professional and friendly.

The pool and hot tub were amazing. The staff are wonderful and very accommodating!

The pool and hot tub were amazing. The staff are wonderful and very accommodating!

This property was conveniently located near tons of restaurants, stores, and was a short drive away from downtown as well as Lackland AFB. We loved everything about this property!

This property was conveniently located near tons of restaurants, stores, and was a short drive away from downtown as well as Lackland AFB. We loved everything about this property!

Friendly and clean

Friendly and clean

N/a

N/a

I can’t say enough about the front desk guy Ronnie, he went above and beyond to make our stay enjoyable. The entire property was very clean. The only negative is that they must have just cleaned the carpet in our room and there was a little musty smell.

I like everything didn't have a problem

I like everything didn't have a problem

Everything very clean. Friendly staff The pool, very relaxing and cozy

Everything very clean. Friendly staff The pool, very relaxing and cozy

Very friendly staff. Very clean property.

Very friendly staff. Very clean property.

The room was clean and the staff was very helpful and friendly. Did not get breakfast slept in.

i LOVE HAVING COFFEE AVAILABLE ANYTIME AND THE STAFF WAS REALLY HELPFUL

All above not only 5 stars but 10 star hotel it was the most awesome hotel I have ever stayed at. I Traveled over 20 years for work and stayed in Many hotels but this one has been the best! Thank you for a great week!

The lack of cleanliness

Bad service discrimination intrusive front desk male didnt stay full stay refunded through my back treating people bad with service animal

Our only issue was the bathtub. There was a big area around the drain that was missing coating and looked like it could be leaking. Not sure why they gave us the room but everything else was nice.

Staff was very helpful and kind. Hotel was clean and always a staff was available for any questions. Would return again.

Friendly staff, older outdated building and clean linens. Not your modern hotel. I didn’t eat the breakfast so I can’t speak on that. It was ok. My relatives stayed in a newer Holiday Inn express if I come back, I’ll book that one.

The staff was kind to upgrade my reservation. However, the coating of bath tub was almost completely off.

Better than most places around. Everything was close by 10-16 minutes away. The breakfast was very good and good variety of items. The room was fairly clean, only downfall was the water didn’t drain properly.

Room smelled terrible dirt towels bad breakfast food rude front desk

All goods 👍 I highly recommend it.

It was not smelled fresh in the room. Not sure if it's due to moisture or not. Other than this, everything is fine.

Good, but not perfect. Pool was ready for cleaning. Our bathroom door was misaligned and wouldn't latch. But all in all, a good stay.

we stay here one week every year for a little time away from home. it’s a convenient location. clean and friendly staff. could provide more amenities but otherwise a good stay for my husband and i.

El desayuno está bien y con buenas opciones, creo que es lo mejor, el hotel necesita deep clean, huele a viejo en los pasillos, las tinas fueron mal pintadas y la de nosotros se estaba pelando, peroel personal es bastante amable, siempre cada día nos hicieron la limpieza, las personas de la limpieza deberian limpiar profundamente los toiltes cada día y trapear los pisos, cro que se nota mucho que hacen las cosas de afan, en general si se va a quedar solo a dormir como nosotros que estuvimos solo para ir a los parques está bien o de trabajo, pero para pasar un día en el hotel no creo que funcione mucho

I loved my stay

Once again, the hotel staff took exceptional care of us during our stay. The food service each morning was excellent. Our room was well maintained and in great shape. We are pleased with our three-day, two-night stay.

Bath didn't get very hot and pool closed too early

El buffet excelente, la limpieza horrible, olor fuerte a humedad las alfombras, cuarto sucio, camas sucias… 0/10 en limpieza…

Clean hotel, decent breakfast

The beds were comfortable but it was very disappointing that the hot tub was not working. The pool and the hot tub was two of the reasons why I chose to stay there. The faucet head for the bathtub was very loose and felt like it was going to fall off. There was an awful sour stench from whatever cleaning agent/ disinfectant or cloths/mops that they used to clean the rooms. None of the USB ports worked in my room either, they were all broken so I could not charge my phone or smart watch. I had to charge my devices in my car or use my portable battery. Unfortunately all the bad things out number the good and staying there was a less than desirable experience. The only other good things I can think of is that the staff are all very friendly and that the location of the hotel is in close proximity to restaurants, the expressway and a massive movie theater. When I checked out on the last day, the front desk staff ask me how was my stay so I made them aware of the aforementioned issues. They expressed their gratitude for making them aware of the issues with the room (however I find it hard to believe that they are unaware of these things). They told me that they will fix the things that need to be fixed in the room, so that when I return, I could request that room to stay in order to see that they had corrected the problems. However, I do not plan to return there nor will I ever again stay at a holiday inn express.

Good breakfast Great staff

Check-in, however, got our stay off to a frustrating start. When we arrived, there was a line of guests waiting, but no staff at the front desk. After waiting approximately 15–20 minutes, an employee finally arrived and explained they had run out of room keys and had been looking for more. The staff was friendly throughout our stay, but unfortunately, the room itself was a different story. It had a strong musty odor that reminded us of mildew, damp socks, or even old potatoes. There were several maintenance issues, including broken outlet covers, dirty walls, and a sticky floor that made us feel like we needed to keep our shoes on the entire time. The bathroom was by far the biggest disappointment. The bathtub had peeling paint throughout, it drained so slowly that water pooled around our feet during showers, and the water pressure was extremely poor. While the air conditioner technically worked, we couldn't adjust the temperature, and the room became uncomfortably hot overnight. Overall, the friendly staff and clean common areas were appreciated, but the condition of the room and the poor maintenance made it difficult to enjoy our stay. With better attention to the guest rooms and a smoother check-in process, this hotel could provide a much better experience.

It not good as the price

Would definitely stay here again.

Nice location well kept property..good breakfast

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The location was excellent and very convenient to SeaWorld, which we really appreciated. However, our main concern was the presence of mold in several areas of the room, including the high ceiling, around the windows, and along the sides of the beds. Addressing this issue would greatly improve the overall guest experience.

The fire alarm went off 2 nights in a row while I was sleeping. The pool has slippery tile floors making it unsafe to just walk around it

It was great, the only thing was the pool was murky, needed to be cleaned

Staff was amazing

🙂it was okay

Everything was great!

The staff was great very helpful with any issues Ronnie went above and beyond to insure we had a great stay.

Great price, great location. They had room that accommodated my large family. Will stay again!

Old hotel.

Very nice check in and out

Our room condition was fair. Our room (222) smelled very humid as we entered. Wooden floor was sticky. Tub spout connection was very loose with 2 large cracks on wall from it. Shower water pressure was low, not sure because of it. Water temperature went down fast when I was taking a shower too-I kept the highest temp but it was just warm enough. It was good enough for quick 1 night stay.

Very nice stay amazing breakfast clean room

Room was not great

Good breakfast!

The ease of finding the hotel was good but the sign for the hotel is near to the steakhouse next door. We and several others pulled into the steakhouse and had to U-turn out to the proper drive way. The staff was exceptionally friendly and courteous. Their foreign accent was somewhat difficult to understand at times but they were always customer oriented. The hot breakfast was well stocked and attended to. The hotel was neat and clean. However, in our first room our ice bucket not cleaned and had a blob of trash in it, It didn’t have a tv remote, and during the night part of the ceiling fell down because it was wet. We were on the top floor. We rearranged the furniture to keep it dry and put a trash can under the drip. There was mold in the bathroom ceiling. The electrical power was out for hours during the night. This meant no heating or cooling, no battery charging for our next busy day and no electricity for my oxygen machine. The next day we were moved to another room across the hall. Our son’s truck was vandalized in the hotel parking lot during the storm and hotel stated it is not their responsibility. Also because of the loss of power they had no camera coverage. All in all it is a good hotel when it is not raining.

Staff were all very helpful and friendly

The hotel was great the only thing is that there is no control in the Pool area or hot tub. We wanted to relax in the hot tub and there were kids jumping in and out of the hot tub with no supervision.

Parking convenient and very attentive staff

The breakfast there was also good and there was always someone there keeping the area clean and sanitized. The area around the hotel is great with lots of restaurants around it and everything is pretty close so you don’t have to drive too far on those crazy San Antonio streets! And their parking spaces are very large so all the big trucks were spaced apart a good distance! No trouble pulling out of luggage’s and car seats! Thank you for a great stay!

Clean bathroom, clean room, good breakfast, great seating area. Overall a good experience.

No frills- basic accommodations but staff friendly and accommodating.

Very friendly and helpful staff

Pancake made to order. Fresh bewed coffee, sausage links, grits hot cinnamon rolls, fresh muffins. Seasoned potatoes, mini egg omelets. Room very comfortable and spacious. Staff super friendly.

yes

Breakfast menu was good and fresh, parking was excellent

Room was dirty and hasn’t been cleaned when we walked in the room

Everything was great will stay there again

Shower head didn’t work - not very clean

The parking was easy

The night time staff was more sitting around in the lobby then being at the front desk. The elevator was dirty and sounded a little creepy. The room was clean and the bed was comfortable.

The mattress was also much to hard for my liking. That said, I would go again and just request a room farther from the main area. The pool was nice, though i felt a bit too much chlorine (my eyes were burning some). Breakfast was fantastic.

Small hotel, breakfast ends at 9:30am, it would've been nice if it could have ended at 10am. Floors near elevator were dirty, there was a eaten chicken wing in the floor of the elevator all night. Pool was green not clear. Parking was good, room was clean, beds were comfortable. Housekeeping was very nice. Good place for the price I paid.

Just regular.

All was very well kept.

Yes the room was clean. The staff was very nice

Excellent

Excellent

great

One of the best stays I ever had! Friendly, courteous, fast paced check in, beds were comfy, nearby airport, nearby lackland afb (reason for our stay), nearby shops and restaurants, best breakfast food we looked fwd to eating each morning and the general manager is all hands on deck- went in to cook the bacon when it ran out and line started building up, we really didn’t mind waiting. Look fwd to our next stay here if ever in San Antonio again!!

Pretty nice hotel. Cleanliness could have been better in common areas but the room was clean and comfortable. Parking was good and plentiful. Hotel was close to shopping and restaurants. Staff was courteous.

Didn’t have hot water our first night and no hair dyer in the room. But the staff was nice and quick and easy check in.

Best room, staff and breakfast! We really enjoyed our stay! The staff was amazing, they catered to every need we had and always had a smile on their faces! Very clean place! Id recommend this people to anyone!

Great to stay with families Breakfast was fresh and reasonable.

The room was clean and smelled nice. The bed was comfortable and the soaps provided smelled really nice. Front desk worker was nice and professional.

Got my truck broken in too didn’t get notified at all

The service was good but

Comfortable and clean stay. Good customer care! Only bummer was the jacuzzi heater was out. It was one of the main reasons I selected to stay here. Overall, pleasant.

The spa was perfect breakfast could be better room had 3usb charging ports but none worked rooms were clean beds were good and no traffic noise

It was good

All was great, staff was very attentive. Only exception needs attention exterminate room.

Great location. Excellent service at check in and checkout. Very attentive staff. Room was nice and clean.

Everything was great

Clean rooms, good service.

Everything was extremely clean. Very poor ventilation in the pool an hot tub ar

Amazing services breakfast was great. Overall a great experience and will definitely go back.

Good

The staff was super kind and accommodating. We requested a crib and they went above and beyond. I would stay here again!

The room was definitely clean and spotless. The staff was friendly and helpful.

Comfortable chairs would be good.’

Room was very clean and the bed was comfortable

It was ok. Shower curtains were a little short causing water to leak out the shower. Other than that it was ok. Actually, breakfast could be better.

And the best customer service

Loved staying here. Rooms were very clean. Friendly staff. Breakfast was delicious and even had bacon. It was close to a lot shopping and eating places. Easy to get around San Antonio from Hotel. Great place to stay.

The first time I went to shower there was black hair in the walls and the curtains. The floors were dirty. They hadn't been swept in a couple of days. They didn't clean the room because they said we had put out a "Do not disturb sign". We didn't. Would not recommend

There was a piece of metal sticking out from the bottom of one of the beds that we kept catching our ankles on. The continental breakfast was disappointing. Not much variety and cold.

Excellent staff at the breakfast area.. multitasking yet delivering quality and prompt service

Good breakfast and clean hotel, with friendly staff