Holiday Inn Express & Suites San Antonio NW - Medical Area by IHG

Upon arrival the host didn’t greet us and left us standing there because she forgot her password. After 20 minutes she finally checked us in but at 5 am the fire alarm went off, my husband went down to ask again front receptionist she had no answer and just stood there waiting for fire personnel. When asked for a refund she still didn’t answer and just stood there in disbelief. The hotel was nice but the arrival and check in process was awful. The receptionist made our stay awful because pf no knowledge and was more like an adult manning a desk with no information.

we arrived at 1am and did not get in. had to find another hotel in the middle of the night.

Showed up to a closed hotel. What the heck. Why is Expedia booking hotels that are closed and unoccupied.. want my refund!!!!!

The staff was very nice The place, the rooms, & pool area were a disaster… the pool water was dirty & foggy, there was mold everywhere, the rooms smelled like urine or like old wet basement, all the patio furniture was broken. We couldn’t sit anywhere… I’ll never stay there again.

Booked on Expedia get there from Houston only to find out the hotel is closed down

The hotel was completely closed down. Parking lot was gated, not a single car in the lot, and no one answered the phone. We had to go and find another hotel at 10:30 at night.

Breakfazr no milk fo 3 day the bed felt good e erythi g lood dirty

No me gusto que la alfombra tenía algunas manchas muy visibles y la televisión algo obsoleta.

Parking lots have lots of mud accumlated from rain water , the road was broken peelled off , Swimming pool with debris . Even when we booked for 2 days , every day we need to come to front office and re program key . Gym equipment and gym was in bad shape . Breakfast was not routinue Holiday Inn ones . Overallrating is not very bad ,Neither good.

There was a big pile of someone hair under the sink area in the bathroom, looks like it’s not been Swept in quite some time.. halls look like they’ve not seen a vacuum in a while and nothings been mopped in a while all over the hotel, elevator also needs cleaned… for the money spent it could of and should have been ALOT cleaner. No trash cans outside which we found very weird! Not an impressive stay, we left a day early!!

Bad

Very poor

Poor, place not well maintained, room is not so clean. Will not come back.

Mildew. Water stains all over. Bathroom in lobby had the handle kicked off and door broken. I could go on and on. This franchisee is doing considerable damage to Holiday Inn’s reputation

the rooms looked clean and modern the halls smelled dirty , surrounded by homeless and druggies, tv super small and old, sofa bed was pure spring no comfort, there were sings in the parking lot saying be aware of all risk basically saying if something happens to your vehicle by homeless and druggies you’ve been warned

the rooms looked clean and modern the halls smelled dirty , surrounded by homeless and druggies, tv super small and old, sofa bed was pure spring no comfort, there were sings in the parking lot saying be aware of all risk basically saying if something happens to your vehicle by homeless and druggies you’ve been warned

I had a dirty wash cloth in the bathroom. Housecleaning may need to spend more time in the rooms. Not sure how well things were cleaned prior to my arrival.

Needs some renovations but overall I had a very pleasant stay the staff was great 👍

The pool Breakfast

Breakfast

The worst hotel experience. This location was dirty. The toilet didn't work in the 1st room, then the bathroom was used and dirty for the 2nd room. The 3rd one had hairs all under the bedsheets. The door didn't close properly and looked like it was forced into, which they later confirmed that was an ongoing issue there. I left and had to look for another hotel in the middle of the night.

Good

Room wasn’t cleaned our first full day there and didn’t get a clean set of bath towels; I had to go ask for clean towels. Guests next to us were being loud and obnoxious past midnight but there was no room phone to notify the front desk. I had to go in pajamas to notify the front desk manager. Limited continental breakfast choices.

Me encanto este hotel, todo estaba limpio, las habitacion era muy acogedora, el personal es muy atento, el desayuno era muy variado, fue una buena experiencia mi estadia en este hotel.

Shocked at the question I said, "What do you mean why am I staying here?" . He replied "well since you're local I need to know why you're staying here because for local people we charge $250 cash only deposit " is exactly what he said. I was kind of at a loss for words but I asked "what does it matter why I stay here ?" and he answered, "well, we have a real big problem with the locals that's all we have to charge $250 cash deposit only " I said "well the reason I'm staying here is because", and this is true, " I'm a cancer patient my house is not ready for me to return yet so I need to at least stay here for 2 days. He looked at me as if I was lying, I so embarrassed i literally pulled out my chemo bag and showed him " look you see ,is this proof enough for you?" After an awkward silence I told him I said look I do not have $250 cash to pay you for deposit for the night the and the room are already for. So , he "waived, the 250 cash only deposit policy" and i left a 100 deposit with my credit card. Next day I had a caregiver visit me and he held them at the front desk until I came down from my room to literally come and get them from the front desk. Uncomfortable!

Front desk manager was not friendly. Seemed occupied or bother by something. The main thing was that the elevator, and hallways were HOT as if no A/C. I went from being nice a cool in our room to a sauna in the hallway -terrible!! Staff never greeted us or seemed friendly at all.

Plenty space TV was too small for a suite. The drive in to the parking lot needs major repairs. Terrible pot holes.

Plenty space TV was too small for a suite. The drive in to the parking lot needs major repairs. Terrible pot holes.

Very clean Not much

Very clean Not much

Overall nice hotel (get what you pay for) but, Entrance is vary narrow and downtrodden. Gate was broken. One way in/out. Potholes in parking lot. Pool was unkept. Staff was very nice and the rooms were spacious and clean. Has a strong bleach smell in the room which was eventually discovered to try and mask the smoke smell. Breakfast was good and the overall inside hotel was clean. Neighborhood wasn’t the best with a lot of homeless nearby the underpass, but hotel itself felt safe.

Room was clean and very cold. Whole hallway was hot. Dryer in laundry room did not work. No soap in dispensers and no soap in market downstairs. Front desk had no quarters as the machine for soap took my dollar and nothing came out. TVs were also small. Not a bad stay but would appreciate amenities being available.

Exceptional

Breakfast was mediocre and their cream cheese was left out (rather than refrigerated as it should be). In general, if you want cheap and somewhere to sleep then this is the place if you can overlook the smells and literal TV not having any channels (so many of them were “audio only”)

Mold, very damp and humid room. Stains everywhere. Holes in the door. Taping and mud work coming off the walls. Dirty floors and bathroom. It smells very bad. Even the toilet paper was damp. I would never stay in another holiday inn. It was not worth the money. It was a very miserable night. Very sad it’s not refundable or at least half. No one should pay that much and be put in a room with mold on the ceiling, ac leaking onto the floor, construction work was very bad, pealing off the walls. Stains carpet and towels. Very disappointed

Check inn y check out rápido. Estacionamiento con algunos cajones con sombra. Desayuno muy variado y rico. Habitación con suficientes conexiones eléctricas, luz de respaldo bonita, una lámpara touch hermosa, camas y almohadas muuuy cómodas. Con caja de seguridad, microondas, frigobar y cafetera. Artículos debaño de primera calidad, marca Dove. Me encantaría regresar, todo queda muy cerca y es un hotel tranquilo, solo q si es en invierno me gustaría tener acceso a una secadora de pelo.

We chose this location to be near our favorite San Antonio restaurant; La Fogata. Location right off I-10 made it easy in/easy out. That being said, there were pros and cons to the property itself. Pros: front desk staff. Both young men at check in/check out were very nice! The room itself was spacious, quiet, AC blew cold, and it was spotlessly clean. Bed and pillows were comfortable (maybe a bit softer than hubby likes) and we both slept well. The pool looked inviting, though we did not swim (too hot). Cons: the entire property appears worn around the edges and could use a good revamp. Maybe there's a shortage of maintenance / cleaning staff? While the room was spotless, not so much for the rest of the property, including the single elevator which really needed a good scrub/disinfecting. I felt like I needed to wash my hands each time following button pushes. Breakfast was underwhelming - not a big fan of powdered eggs; however, it was nice to have bacon! IMO, for touting a hot breakfast, choices were limited. Overall, the price was certainly right, and the room was good for a night's stay. Since the room was clean, we'd probably stay again, though next time we'd opt for breakfast at Jim's instead.

Dirty and smelly Smell, no cable TV and dirty inside and outside

Dirty and smelly Smell, no cable TV and dirty inside and outside

From the moment we pulled through the front gate it was not what I expected of a Holiday Inn property. The gate was broken off, the parking lot has cracks and breaks throughout. The area in which this hotel is located has quite the array of drug addicts frequenting the gas station across from the hotel, and the panhandlers and unhoused individuals were sleeping outside of the hotel grounds, under the overpasses and on the sidewalks. The hotel inside is outdated, has a sewer or stagnant water smell when you walk in the lobby and throughout the hallways. The 2nd floor ice machine area has mold on the walls next to the ice machine. The machine itself has rust along the edges and door which made us leary of how safe the ice inside was for consumption. The toilet in my room ran throughout my stay. The shower head needs to be replaced. It is old, has hard water buildup, doesn't spray well. The shower floor felt extremely rough and gritty underfoot. The white coating in the bottom of the shower was peeling. The bathroom sink did not drain properly, so water would back up in the sink as soon as you turned it on. Staff was friendly, but the overall aesthetic, and comfortability did not match the standards of the Holiday Day Inn brand. I don't recommend guests book this hotel until there have been some major updates to the property. The area outside of the gate is not the property's fault, but what you find inside the gates is the responsibility of the hotel to maintain.

The room I got was terrible, the floor was wet , roaches , hair all over the floor, the mattress has a stain on it and the smell from the mold is horrible. Over all bad experience.

Tv vieja

The hotel had an unpleasant smell, and the room wasn't very clean.

For the price was okay. Shouldn't complain

This is poorly maintained. Property needs renovated asap.

I liked that the bed was clean and that there was a fridge and coffee in the room. I also liked that the breakfast was included, even if it wasn't all that great of a meal. The common areas were seemingly clean too. The towels were clean and the room itself was mostly clean. My bathtub was partially stopped up, so showers would result in me standing in about 2 inches of water. The shower head was one where you could choose your stream type, except it did not work. The toilet also constantly ran. The carpet felt gross to walk on. The room's phone also did not work and when I tried to call the front desk on my cellphone for a question about my stay, they never answered. I called several times and never got answered by staff or an answering machine. When I told the clerk of the issues with my room, he apologized for the inconvenience, but nothing was done to fix the problems during my stay. I would have liked to atleast have the tub's partial clog cleared, but I just had to showing in standing water. The 4th floor hallway and common areas had a broken AC unit so it was uncomfortably warm going to and from your room. The breakfast was kind of a minimal effort affair. Fruit was predominantly just apples and they didn't have enough tongs for the hot trays. The dining area also was seldom cleaned.

I liked that the bed was clean and that there was a fridge and coffee in the room. I also liked that the breakfast was included, even if it wasn't all that great of a meal. The common areas were seemingly clean too. The towels were clean and the room itself was mostly clean. My bathtub was partially stopped up, so showers would result in me standing in about 2 inches of water. The shower head was one where you could choose your stream type, except it did not work. The toilet also constantly ran. The carpet felt gross to walk on. The room's phone also did not work and when I tried to call the front desk on my cellphone for a question about my stay, they never answered. I called several times and never got answered by staff or an answering machine. When I told the clerk of the issues with my room, he apologized for the inconvenience, but nothing was done to fix the problems during my stay. I would have liked to atleast have the tub's partial clog cleared, but I just had to showing in standing water. The 4th floor hallway and common areas had a broken AC unit so it was uncomfortably warm going to and from your room. The breakfast was kind of a minimal effort affair. Fruit was predominantly just apples and they didn't have enough tongs for the hot trays. The dining area also was seldom cleaned.

The TV and AC in the small room didn’t work; AC where the Queen beds are leaked.

It was ok but after driving almost 6 hours to get to the hotel wanting to check in since it was already 3pm, was the only disappointing part since the room wasn’t ready, we waited around the lobby area, but didn’t mind the room once we were able to go into the room, it was conveniently located where we had our weekend plans.

Nothing Nothing

Nothing Nothing

People was broken into cars, 3 cars got broken into

You get what you pay for. Cheap accommodation, staff is friendly, free breakfast. The property itself is a little dilapidated. Graffiti carved into the elevator door, broken tiles, janky window shades, just seems like not enough money is going into upkeep and repairs overall. Also not a fan of the driveway entrance/exit. Otherwise, sheets were crisp and clean, bathroom was clean, the place served its purpose as a place to sleep for a few days.

I was not able to use the room because I was running late for the check in and it was like a no show and the staff couldn't do anything they suck

It was a dump

Enjoy a clean/fresh bedding,delicious breakfast, friendly courtesy staff

Not good

My family and I were put in a room with inoperable ac. When I advised the staff I was told the room has ac issues, yet it continues to be rented out. If this was not an issue the stay would have been great

The front desk attendant was very rude and the bathroom in the room was dirty. The breakfast was good.

The pavement to enter and exit the establishment was terrible, the room i was in had mildew on the ceiling and the phones didn't work to call the front desk.

I’m glad it was only for one night! Hot humid hallways dirty floors and dining area

Nothing was as the website booking said the property was old and dirty looking in a bad area.The elevator was dirty trash on floor wasn’t even wiped down the carpets in the hallways wasn’t vacuumed at all.The king room I was assigned was siting over the washer room loud noise in the bathroom like a washer coming off the hinges the bathroom floor had hair looked like it wasn’t swept.Moved to another room had huge stains on carpet the big towels and hand towels were stained glad I always bring my own personal thing when I travel and the shower didn’t work had to take a stand up bath.The pool area looked terrible nothing looked like the pictures online at all.

It was draining and some hair in the drainage, then we transferred to room 415 from 409 , it's almost the same but we didn't bother to tell the front desk because I'm sure all rooms are the same plus we were both tired from driving from Houston we just needed some rest . But I give kudos to the guy at the front desk , he's so nice and helpful, we checked in June 24-25.

Very very bad experience here. Rooms and hotel are very dirty and really old. The keys to rooms don’t work! They don’t inform you about the breakfast hours. They also charge you for laundry machines that don’t work. Parking is very packed. Very dirty pool. They also don’t provide you any toiletry in rooms. Very very dirty and unhygienic hotel of holiday inn I have ever seen. Do not recommend this hotel at all. Please save yourself some time and peace by not booking this hotel.

Clean room

Next to the elevator there were roaches The carpet in the hall smell bad The carpet in the room had stains No hot water Refrigerator was making a loud noise And I was told the wrong time of breakfast

The breakfast was decent. The pool was refreshing and clean. The beds were comfy. The pull out couch was uncomfortable, but they were nice enough to bring us extra blankets and pillows. Our toilet did clog up. Other than that it was a wonderful stay. Jolene was super helpful and really knew what she was doing. The location was really central to everything we had planned. Especially the wonderland of America, for a kings of horror popup.

The breakfast was decent. The pool was refreshing and clean. The beds were comfy. The pull out couch was uncomfortable, but they were nice enough to bring us extra blankets and pillows. Our toilet did clog up. Other than that it was a wonderful stay. Jolene was super helpful and really knew what she was doing. The location was really central to everything we had planned. Especially the wonderland of America, for a kings of horror popup.

Police told us this happens here fairly often, which is very concerning since nothing in the reviews mentioned safety issues. There appears to be little to no security on the property. We chose this hotel expecting a safe stay, but left dealing with damage and stress. If safety matters to you, I would not recommend staying here.

Great service

The cheapest hotel I usually stay it is the holiday inns. So take that for what it is. However this was more like a motel 6. Everything was outdated. Found a face towel that was out of place and damp as if it was used. Stains on the carpets. Probably a 28in tv. People hanging out in the parking lot made out truck feel unsafe. Just wasn’t up to par with the rest of the holiday inns I’ve stayed at. Very unsatisfying.

Do not stay at this hotel. We woke up today on June 14,2026 and 5 trucks had the back driver side window busted out. With a note of a guy who can fix our windows. Do not stay here if you drive a truck. There is no security in the parking lot.

Very outdated and parking lot was treacherous. Continental breakfast was very limited selection and what was available was dried out and juice machine broken. Not terrible stay but definitely overpriced for the value exchange

Was great staying, clean room

Parking

The room that was given to us had a terrible small. I also found a bottle cap from a beer and piece of chicken strip. So, the room was not properly cleaned. The floor felt sticky and the carpet felt humid. When I spoke the person at the front regarding possible getting a different room they said they were all booked. I had a reservation for 3 nights and only stayed 1. They did refund me for the other two nights and we went to another hotel.

Worst hotel to stay. Stay away from this place. Dirty, broken and smelly bad

Also didn’t appreciate having to do a deposit if I was only emailed a notification that if I was resident within 50 miles of the property then I would have to do a 250 cash deposit. I was also told it was a 50$ deposit not 50$ a night . Cleaning staff was friendly.

Someone broke into my car and the front desk personnel that not help at all. Really bad experience

Breakfast the eggs, bacon briskets was cold . the juices machine was not working. the equipment to Toste was not working. the parking was good clean rooms but the cart to transport the loges there was only one but it was not on the front desk we have to carry our luges in 3 trios.

Our A/C was so loud I couldn’t really sleep. This was my biggest annoyance with the hotel. For the price it should’ve been a better experience. When we arrived to the room it was hot and musty because they leave the ac off. And then the fridge was unplugged. And it just froze everything. No gravy for the biscuits unlike other holiday inns I’ve been in and the sausage was cold. We got breakfast at 7am. So yeah.. Carpets had stains and so did the extra chair in the room. Water for shower wouldn’t get hot just decent. Toilet takes forever to flush. You have to sit there holding the button. Very inconvenient. Entrance to parking lot was HORRIBLE. Only one push cart for luggage in the whole hotel. So had to carry all of our stuff in and out. Only one elevator?? Which was dirty on the inside by the buttons. Also the guy when we checked in acted like he didn’t want to be bothered. Will not be staying here again.

Overall, the property is in a terrible location with homeless around also in bad condition they were multiple stains throughout our room. Our room alone had a leak in the carpet. I let the front desk know they didn’t do anything about it. The furniture in the breakfast area is so dirty. The elevators are all scratched up. Very poor maintenance.

Yes

Clean room, friendly staff,

The hotel needs a lot of repairs. Floor tiles in the room entrance and bathroom were broken, the carpet smells, the AC makes a lot of noise and room doors slammed very loud.

Friendly staff clean , highly recommended!

Everything was good except for the shower curtain and hallway is very hot

The hotel could use some major cleanup. It needs the carpet to be replaced walls. Need to be painted things need to be wiped down breakfast supposed to end at nine and there was nothing left at 8:30 and never was refilled.

Hotel was clean, needed some maintence issues Ice Machine non operative on 2nd floor

The day front clerk was really nice! Great customer service! Nice , quiet , amazing breakfast

Needs minor repair

breakfast menu was fresh and the parking felt safe

Hotel was definitely not as expected. Holes in walls and doors , stains on carpets, walls, and window blinds. Couldn’t even sleep well due to doors slamming all night and morning. Terrible parking it’s limited so you better get there early or you’re not gonna find a spot. Staff was nice but Will definitely not be staying here ever again.

Clean room better. It looks very disgusting try to sit in a sofa with white thinks. They need wash de sofas and check more frequently. The breakfast was disgusting too.

Room eas muggy restroom door was damaged, stains on wall and carpet, window blinds didn't work properly, my check in enployee burped in front of me without excusing himself. Not a place for comfort or hospitality!!!

the room always smelled musty / hummide , sven with the a/c in low tempatures, the bed also had bed bugs , every night they bed had to be checked to see if any new ones appeared and they did, terrible place to stay ...

Good

First room was dirty and bathroom door was stuck. 2nd room was cleaner than 1st but still not great. Door to that room wouldnt open with key. Front desk had to open for us each time. Staff was nice and helpful. There was nothing they can do. That was the worst Holiday Inn Express we have ever stayed at.

The stay was okay overall, but there were a few cleanliness issues that stood out. I found hair on the sink and on the toilet seat, which was disappointing. The shower could also use some improvement—the water never really got hot, more just warm. On the positive side, parking was easy and convenient. With better attention to cleanliness and maintenance, this could be a much better stay.

Room was dirty and lots of mold

Yes

Our room was perfect. The staff was friendly and the breakfast was great. Would definitely stay here again!

Rooms was dirty smelled like mold and destroyed broken light switches,and doors, shower rod also broken carpet was dirty left black on my feet when i walked to the restroom.Room switched other room was just as bad.Beds was hard to sleep on my pillow case had black stains on it. Always smells like skunk in the hotel. Alot of guest was complaining not just me. Breakfast was okay wasn't the best could have been better drink machine was broken sausage links was not cook all the way.Manager is not a kind person does not care how bad your stay was just cares that he gets his money dont care about his hotel and corporate wont do anything about him. DO NOT STAY AT THIS HOTEL!!!!!!

Looked nothing like the photos from the website. Some of the tiles in our room were broken and poking out, there was mold in the restroom, and the pullout bed from couch was dirty and stained. Only good thing was the staff was nice and tried to be accommodating

This is definitely not a normal holiday inn Express it looks like a lower class hotel that was branded as a Holiday Inn express. It is definitely not a hotel I would recommend

No hot tub, filled in with concrete. Pool freezing. Pool chairs were worn and had holes in them. Breakfast was really bad and Breakfast staff was reluctantly "helpful" when i asked for water that wasnt provided. She was on her phone the entire time and seemed bothered i asked a question. Room was ok.

Breakfast was ok, breakfast attend not too friendly

Not a good place at all.

great place

The hallways look like they haven’t been vacuumed in a couple of weeks. Down by the ice machine there was dirt and trash, it was old looking. In the elevator, the floor corners had dirt and hair stuck to the floor in every corner. The inside doors and button area was extremely dirty with smugness and prints like it had been there for months on end. Had to clean the left over food debris on the tables at breakfast. The refrigerator that housed the milk and yogurt was below recommended temperature, everything was barely cool. Nice place but needs very much house keeping.

Room had an odd smell

A/c work good.

Tv not working- the room smelled bad- the land line was not working

Room was very clean and comfortable. Breakfast could have been a little better, but overall good.

Great room, didn't have much communication with the staff

.

Very satisfied with my stay

This is not a normal Holiday Inn. It’s on a very busy interstate, the hotel seems very rundown and old, although it did not seem dirty. I was just expecting a little more.

Room was clean ! Love that check out is at noon

The room we got had mold on the restroom floor, the bed sheets were dirty, the breakfast was mediocre at best. No pancakes or waffles, cheap choices. We heard EVERYTHING going on outside the room.