Holiday Inn Express & Suites San Antonio Medical-Six Flags by IHG

Clean

we saw a lot of roaches during our stay, we only had 2 “clean” towels in our bathroom and one of them had a long white hair sitting right on top (not ours) and the breakfast was okay. the room was also very humid

Exceptional

This was a lovely facility. The pillows were comfy. The room had excellent lighting. There was plenty of space to move about. I did not use the kitchen facilities but they were nice to have. The breakfast was excellent. I especially enjoyed the coffee and the baked goods. The scrambled eggs were nice and firm not overly buttery which I dislike. I think the only thing I didn't like was the parking lot was kind of dark. It could have been better lit but overall no complaints.

Exceptional

The staff was nice. Nothing overly spectacular, but nice. The room looked decent at first, but it could use a deep clean! The shower drained extremely slow which was annoying! There is black mold on the wall behind the bed. I couldn’t figure out why at night my daughter and I that were closest to it couldn’t stop coughing. Low and behold there was mold. We took pictures and got out of there. I wouldn’t recommend, and would never stay again.

The room was okay, but the shower did not have hot water most of the time, only for about 2 or 3 minutes at a time. A lot of the plugs and lights did not work in my room. Room was extremely cold - a/c was BLASTING when I arrived in the room after a cold day. Not really worth the upgrade to get a suite.

Staff was amazing and answered all my questions about San Antonio Location, 2 restaurants right next door to walk too.

Superb

Good

Would stay here again. Nice to have hard wood floors rather than old carpet.

Parking was ok. When we arrived to hotel room assigned had mold on the ceiling in the shower. Requested to be moved to another room and half the plugs in the room worked and how water took forever in shower.

I was charged a pet fee for my service dog. Because my disability wasn’t obvious I suppose he thought I was faking. I wasn’t going to discuss my diagnosis at the counter with a line of people waiting behind us. (Though he went to the ADA website and recited the info to me and everyone else waiting in line) Since I had already paid for the room through hotels.com, reimbursement was not an option. I work out of town and stay in different hotels around Texas and Louisiana, usually a few nights per week. This is the first hotel that has ever done this. My husband asked if we could check our 8 ft ladder. The hotel could not accommodate. Our key kept having issues locking us out. The staff’s explanation was that sometimes they work and sometimes they don’t. Then there were roaches in the bathroom. This will be the first hotel we’ll put on a do not return list!!

Exceptional

This is the second time staying. it’s just an amazing hotel staff. The swimming pool for the kids. If traveling with family is just incredible. Breakfast is amazing and if you don’t wanna have breakfast there, they also have Cracker Barrel on one side and Jim’s restaurant on the other side A gas station around the corner. There’s so many things that are so close and convenient to this hotel. Great location.

Everything was great clean rooms, restrooms, or clean staff was was pleasant.

Older rooms and computer issues when checking in

Very good

The location and price was exceptional. And Breakfast was good. A/C unit was not working properly, it was humid in the room and temp was warm.

Superb

Definitely enjoyed the breakfast,and the room service too. Did not like the fact that I still had to pay a 50 dollar deposit,despite already having paid for the room prior.

Free parking and free fair enough breakfast. Nearby a lot of places as well. Old need to be updated and not well taken care of. Bed did not look comfortable and the coach had stains and mold on it had to check out immediately

Free parking and free fair enough breakfast. Nearby a lot of places as well. Old need to be updated and not well taken care of. Bed did not look comfortable and the coach had stains and mold on it had to check out immediately

It was clean, staff was great and helpful Tub was clogged and backed up during shower. No carpeting and too cold. We turned off the ac and it kept going.

It was clean, staff was great and helpful Tub was clogged and backed up during shower. No carpeting and too cold. We turned off the ac and it kept going.

Exceptional

everything nothing

Unfortunately our hotel room wasn’t the cleanest the floors and bathroom were a bit dirty. As far as everything else, it was good.

Los carros de equipaje estaban mal mantenidos. Vi problemas leves de pintura en algunas áreas.

We enjoyed enough to stay in other Holiday inn Express on our trip.

El cuarto súper espacioso, la limpieza 10/10 el desayuno bueno solo muy pequeña el área no hay muchas mesas para desayunar pero en general todo excelente

Pull out couch was horrible kids rather sleep on the floor then feel all the springs on that cheap mattress never had towels always got offered pool towels horrible

Room was clean minus a dirty towel that was left hanging on the shower bar…Also upon entering the room, I noticed the door was left open & was a lil hesitant to enter by myself….Room smelled clean & fresh, A/C was great! Beds were comfy. Very spacious 2 queen bed suite. No carpet, which is a plus for me.

I was expecting a little but more updated for what I paid but the stay was nice

Checking was supposed to be at 4pm. We were not able to check in till 5pm . When we entered the room the beds did not have sheets no towels no shower curtain! The floor was a mess. Spoke to the person in front desk and they did said they could change our room or give us a discount for the huge inconvenience.

N

Meal staff excellent

Breakfast are good and staff very friendly.

Clean room.

Clean room

Check in was an easy and swift process. Clean room and amenities were available at all times.

Terrible parking, attendants only want to valet or you're ignored

The staff alone were so extremely helpful and accommodating. We traveled with a toddler and as most of us know that can be a challenge in its own! From the moment we got there they were joking with us and making her laugh while we did the check in process! We unfortunately had to cut our trip short but we would definitely stay here again.

The room had bedbugs

The room was not very clean and they made a big deal when we asked for more towels.

Excellent loved it and will book again

Great place to stay in san antonio

It's best to expect the room before settling in as my restroom was dirty so I had to tell the worker but they were very helpful and cleaned it really well.

The hotel is very old, needs a lot of updates to the room. There were NO wash clothes in the bathroom. The water was luke warm in the shower and sink. The staff was extremely nice and helpful.

All super great felt comfy and clean

Overall the stay was pleasant and very comfortable.

Everything was great. The pool was really fun and the breakfast was very nice as well.

The room was dirty from previous customers the bed was not even done trash and restrooms still had trash from previous customers

It was a nice clean hotel. Staff were friendly and nice.

Clean, nice location, great breakfast, and very comfortable rooms.

Awesome. Minus the had no bacon all week long. No oatmeal

Room smelled bad and lied saying we stayed 2 nights when we only stayed one night because of the smell of the room.

DONT STAY HERE!!!! SO DIRTY!! I only did 5 stars because it’ll pop up better, DONT STAY HERE we checked in to our FIRST room, walked in there was a roach crawling on the door, then a dead one on the ground, went to look at the bed and there was hair all over it and stains every where, the bathroom was still dirty with hair in the tub, my partner went down stairs to complain and we got another room? that room was “cleaner” floor was sticky and the fridge had hair in it, the bed was still dirty with hair and stains, we checked out and booked something else instead, NEVER COME HERE EVERYTHING IN DIRTY

It was an ok property and breakfast

Room was spacious,cold and clean. However, bathroom shower head had not been cleaned in a while. Pool was pretty but not heated. Hotel lobby was hot, believe AC didnt work. Elevators not well maintained. Breakfast was good. Location was next to a lot of things. Price was decent.

This was the most clean and well maintained hotel we have ever been too. The staff were amazing and helpful. Highly recommend this hotel for any one visiting the San Antonio area.

Good

It was our first time staying here, and we loved it! Very courteous and friendly staff, My daughter and I enjoyed our room, and the beds were very comfy.

the staff really nice and helpful, but the room itself was bad. it smelled bad, I could hear the shower non stop from the room next to me and it was very outdated, no where near what the photos looked like

Our overnight stay here was okay. When showering the water never got hot, it stayed lukewarm. We had a leak in the bathroom sink from the bottom of the sink pipe. Our bed I hope had clean sheets, the sheets were put on inside out. The room could have been cleaned a little more before we stayed, the desk we noticed was dusty. The property itself could use some upgrading.

Very clean

Good bargain, for us anyway. The room and bathroom floor had an awful residue unfortunately. Cold AC and great bed!

Very nice place, we felt very safe and the staff is very accommodating and nice!

Only one elevator working that was not very convenient.

My partner and I stayed here for about a week and had a good experience. The staff were very kind, and any minor issue was addressed with no problem. The AC worked well, so the room was always nice and cold. Housekeeping cleaned and made the bed around 11 AM daily. The complimentary breakfast and the pool were also great additions. It was a comfortable stay and definitely worth the price."

The room was cleaned really good

Good stay

Only issue was the shower, water went everywhere other than that, the staff were great.

Breakfast was good, staff were friendly. It was pet friendly . In overall we enjoyed our stay. Highly recommended

I always try to leave a good review wherever I go, but this time—even though I’d ​​like to—I can't. The rooms were quite clean, and the staff wasn't very friendly (though that was manageable), and there are restaurants nearby. However, the pool area at night is infested with cockroaches—both flying and non-flying ones (not just one or two, but many—I’m not exaggerating). They crawl onto the coolers; if you aren't careful, they get into your food or drinks or fall into the pool water (which is horrible). I told the woman maintaining the area that they needed to fumigate, but she just gave me a nonsensical excuse. The breakfast was poor; we were a group of 13, and some of us had to go out elsewhere to eat.

Great hotel. Only had 1 issue with the lock on the door but staff and maintenance were called and was quickly fixed.

Great hotel, close to everything

The location, and room was nice. The check in took a bit long since no one was around to check in. Everything else was great and will stay there again.

Excellent location. I have never had an issue when I stay here. Breakfast is great also.

Enjoyed pool, how close restaurants and shops are, and the free breakfast and coffee.

I found dead cockroaches in the room, the bathroom had hair after they cleaned it they couldn't be mine because I'm bald, the air conditioning was too noisy I couldn't stay the 6 nights I had paid I had to pack the fourth night I couldn't sleep anymore

This property needs major work. Staff were not very helpful or pleasant. It was 84 degrees on the 6th floor. Not enough towels or pillows to go around. Checked into a dirty room and had to request linens. Would not recommend anyone stay here.

Loved it

Nice hotel great staff excellent pool

Loved it!

Very clean with good size bed. A little noisy due to lots of younger guests but tolerable. Breakfast choices were few but good.

.

Everything was perfect and enjoyed the stay

They charged me for a bottle of water!! Smh

Good stay

The floor was dirty and room dusty. Black mold in the bathroom.The remote control didn't work and it was taped and they didn't have another one. The pool was great just no pool towels. The staff was friendly. Breakfast was great.

The hotel room was clean and had all the basics, making for an overall okay experience. That said, the beds were too hard for our liking, and the breakfast area felt cramped due to a lack of seating for guests. I was also disappointed that the front desk didn't carry simple amenities like Tylenol when requested. Good for a quick trip, but comfort could be improved.

The lobby and entire hotel doesn’t feel to have a functioning AC. The fitness room had 3 machines and broken equipment. We couldn’t get the tradmill to work. I was super disappointed with our room. I had to approach hotel staff 2 times to fix an issue. Our walls in the room were dirty and sticky. Looked like dried candy or ketchup. Oily walls. The whole room gave landlord special vibes. I was definitely bamboozled by the pictures , those pictures must’ve been taken when they first opened. Only saving grace was the pool that lived up to the pics a bit. Our pull out bed was covered in crumbs from previous guests. Such a let down for the price we paid to stay here.

Comfortable bed and a cool AC. Room definitely showing age, but good enough for us. Breakfast was pretty good, but can get crowded and hard to find a place to sit. The slender Hispanic lady refreshing the breakfast was so nice and such a hard worker.

We got there early and they helped to get a room assigned without issues

Went to the front desk clerk, which said it was only his 4th night on the job & he was here all alone & there was nothing he could do except leave a note for the manager, & possibly get us a discount. Next morning the Manager (whom is absolutely worthless) said it was because they're in the process of switching to bigger tvs, ok but why take the tv out until you get the new tv in?? There was only 2 towels, we needed 4. There was no linens for the extra bed, the bathroom floor was dirty, not swept, dead bugs everywhere, blow dryer was damaged & did not work, toilet paper holder was broken, conditioner pump was broken, did not work, shower curtain was all torn up, the shower did not drain. The lobby was HOT & humid, the clerk said he guesses the lobby ac was broken, thats why he had a fan pointed twards him. The business center was not working, The pool was nice, except that my husband & son kept stepping on beer bottle caps! Cut the bottom of my husband's foot! We are so disappointed in this hotel, we will never be back! Total waste of our hard earned money

Rooms were amazing and breakfast was perfect!

General area as u enter was stuffy or not as cool.

Room was nice - we didn’t spend much time there. The breakfast was good and fresh, but I had my heart set on a waffle and they didn’t have them.

Overall it was a good stay staff was amazing but the property itself wasn’t great and the ac was broken at the property at least it felt like it

Room was clean, speedy check in and out, close to lots of places to eat and gas stations.

Room clean

Had a good stay. Everything nice and clean.

Sheets and blankets were kinda wet. Everything was broken and strange smell everywhere. Did regret that chose that hotel for the night.

Clean rooms good breakfast good stay

We enjoyed our stay. The hotel was nice and enjoyable. The pool was excellent and my grandkids had a great time. The breakfast was very good.

Break fast; staff

First red flag was upon check in we were given the wrong room, we went down stairs to inform the staff and they gave us a new room no issue. We walked in and the room had a terrible smell every time the air would turn on. The beds were damp and we were only given two towels to use. The pillows had the worse smell we have ever smelt and we had to request new ones and it wasn’t any better. Not even a hour later as we are taking a nap , a family of 6 walks into our room and told us the staff downstairs gave them this room and they had a key to open the door. So I had to tell them when I checked in they gave me the wrong room too but at least the one we walked into was vacant. I can’t imagine if we wouldn’t have been in the room and the staff just handing out keys to guest not even checking to see if rooms are taken or vacant what could have happened to our personal belongs. After this it made us very uncomfortable to sleep or leave not knowing if it was going to happen again. The next day the breakfast was okay nothing special the juice was watered down. As we are getting ready a roach was found in the room. Later on another one was found and the next day again. I booked this hotel as it looked nice but don’t let the pictures fool you or the reviews. I spoke with other guest and they as well had the same to say about the roaches, the pillows and bedding being damp and the smell coming from the AC unit.

One thing I really loved was there was turkey and chicken sausage on the breakfast buffet. I also thought the pancake maker was really cute.

Room should have been cleaned properly.

Would definitely come back. Everything was clean, staff was very friendly, and beds were comfy. Also everything was a decent distance, none of the drives were too far.

El hotel está bueno solo necesitan mejorar la linpieza de las habitaciones

Everything was fine except were we wanted to plug our phones, outlets did not work, but I really liked the hotel, no issues.

Clean room. Great pool. Perfect location, accessible to restaurants. Some walking distance. Check in at 4:00 was the only downfall. Will definitely be staying here again.

The room we stayed in was not clean at all even the ac filters were very dirty. My kids had an allergic reaction to the dirtiness of the room. Mildew in the bathroom ceiling. You can hear people arguing like at 2a.m.

Everything about our stay was good. My only complaint was the gym facility. It was minimal and most equipment was not operable.

Staff was great! Nice pool

Love the hotel itself but the cleanness is not up to par. Since we checked in the room looked clean but when we was getting ready for bed, the drain in the tub was not draining, one of the bed sheets was not clean. Told the front dream and they put us down on the schedule for maintenance to come take a look and gave us a new bedsheet. Come back the next day after spending the day at SeaWorld thinking that maintenance came by for the drain ready to get trash for bed, the drain was still backed up. Called the front desk again and they had someone come look and try to fix it but it still was not draining right. Would not recommend anyone to stay here and would not be back

All around good 😊

When we first checked in, we found hair clippings on the beds. We let the staff know and they changed the bedding for us. The rest of the room seemed clean. Breakfast was good. The AC worked well. They have shampoo/conditioner/ body wash in the shower and liquid hand soap and lotion by the sink. There wasn’t extra pillows or blankets for the sofa bed in the room. And the sofa bed mattress is awful. Absolutely not comfortable at all. Did not use the sofa bed for that reason and ended up sleeping 3 on one bed and 2 on the other. That was hard but we made it work. Pool is nice. There is also a Cracker Barrel right next door walking distance and a gas station.