Holiday Inn Express & Suites San Antonio-Dtwn Market Area by IHG

Pleasant

Exceptional

Overall, it is a nice hotel, and the staff were very polite, friendly, and helpful. However, the street noise was quite disturbing at night and interrupted my sleep. Better soundproofing would make the stay much more comfortable and enjoyable.

Big rooms, great breakfast, friendly staff View

Breakfast was good. Lots of options to eat and drink. Clean area. N/A

Location and good breakfast Nothing

There was no hot water in shower, most of power plugs were loose, bed sheets seemed not to be changed because hairs on the sheets The hotel charged my Apple credit card already before checking in but insisted another physical card for the deposit, it would be trouble to check in if I do not have another card

Very good

Excellent service, close to downtown, Love it

Everything was good we’ve always stayed there when traveling to San Antonio

The room was nothing like the pictures. The room was dirty, the carpet was sticky and it smelled old and musty.

It’s a little out of town but still a pretty easy half hour walk. The manager (who seemed to be there nearly all the time) was very attentive and helpful. And the warm cinnamon rolls were the best! The breakfast was good and I liked that it stayed open to 9:30 but the space was small - although there was additional seating outside.

Had a great stay. Beds were comfortable, room was cold and breakfast was good with different food options.

The breakfast was good and the coffee was excellent. The staff was great. It was very clean The location was too far to walk at night from the Riverwalk do we had to use a cab service which was not ideal. The facility needs a bit of updating.

The breakfast was good and the coffee was excellent. The staff was great. It was very clean The location was too far to walk at night from the Riverwalk do we had to use a cab service which was not ideal. The facility needs a bit of updating.

Exceptional

Staff were professional and location was convenient

Nothing

Excellent hotel will stay again

The personnel was very nice

The personnel was very nice

Staff nice beds soft Carpet smells like ass throughout got first wift when entering on all levels of hotel

Exceptional

Liked the drawers in the armoire cabinet. Liked the sliding door. Liked the mirror lighting. Liked the cooling. Liked the way the facility doesn't have a musky smell like some of the older hotels. Liked how close it is to Market Square and HEB. Liked the convenient access to the highway. Liked the beds; slept very comfortable. Poor bed lighting. Didn't like pancakes; prefer waffles. Didn't like the omeletes; prefer scrambled eggs. The fold out sofa is very uncomfortable. Didn't like the outside lighting shining directly into the room.

Liked the drawers in the armoire cabinet. Liked the sliding door. Liked the mirror lighting. Liked the cooling. Liked the way the facility doesn't have a musky smell like some of the older hotels. Liked how close it is to Market Square and HEB. Liked the convenient access to the highway. Liked the beds; slept very comfortable. Poor bed lighting. Didn't like pancakes; prefer waffles. Didn't like the omeletes; prefer scrambled eggs. The fold out sofa is very uncomfortable. Didn't like the outside lighting shining directly into the room.

Superb

The staff was very friendly and accommodating! The breakfast was very good with lots to choose from We enjoyed sitting outside watching the birds while eating our breakfast. The beds were comfy and they tidied up our room each morning. They don’t make the bed, but that’s OK. I know they are busy, but I wish they would have more information on transportation. We came in on the train needing to use different types of transportation to get around. We did not know how to use the transit, but I think we finally got the hang of it on the last day lol

The room was clean . The breakfast was far above most hotels

The hotel is little bit old

The pool was needed to be cleaned. My room was good, but as I entered in it it smelled like sewer. The breakfast was very good just missing bacon.

Breakfast was good and always replenished without running out! Laundry only has one washer and dryer,so it was challenging to find time when it wasn't in use.

Great stay ...................................

Everything about this hotel was amazing. The only small complaint that I have is the parking. The parking lot should be a little bigger. Other than that it's a really good hotel. Good breakfast, employees are nice, and it's located in a convenient area.

Fontaine deau du gym pendant notre sejour de 3 jours

All good

We spent two nights here and had a great stay. The staff was wonderful, and the breakfast was awesome—especially the coffee, which was bold, rich, and flavorful. The location is ideal: close enough to reach most of the main tour spots easily, but far enough away to avoid all the noise. The rooms are also very spacious. We will definitely stay here again next time we’re in San Antonio!

Excelente hotel a 10 minutos de todo los paseos no vale la pena usar tu auto, desayuno muy bueno el personal de limpieza realmente excelente y el de recepción muy bueno

Great

Great customer service.. breakfast was really good..

The breakfast was delicious and was not the same every day. The pool was excellent, and the staff was amazing. Anything you asked for they had it at their fingertips. Excellent location I would definitely stay again and would recommend great deal.

The staff was excellent, very accommodating and helpful. Room was big and bedding was nice. The kids love the breakfast and the pool.

The room was humid, carpet was very dirty that you couldn't be barefooted, feet turn black. Our room was not cleaned on time. Their excuse was that it was locked and that we had left a 'do not disturb' sign. All lies, by the staff maintenance. After 3 days they figured that maintenance did not reported their key was not working and couldn't gat in. One staff member was to aggressive defending himself arguing with me instead of figuring out the problem. Sad to say, I was the one that pointed out what the issue was. 4th night no issue, 5th night we couldn't get into room. The manager had to come and figure out the problem. If the maintenance staff would have reported correctly the issue instead of making assumptions they would have known the door electronic lock needed new batteries. How simple was that? I was very stressed and I couldn't relaxed at all. I had to keep calm and keep everyone else in my family as calm as possible. I would not stay here again.

love staying here its the best

Rapido check in, y muy amables, habitacion limpia y comoda.

No hot water

Staff is very friendly and courteous. Rooms are very clean.

Everything about our stay was fabulous, but it was disappointing that the pool wasn't well maintained. The water was green and we couldn't use it during 100°+ weather.

The room was clean. The staff was super helpful.

The room was very spacious, clean but could see areas that needed improvement like the ceiling fan and mini fridge. Breakfast was very generous with several options to choose from. Staff was very friendly.

The pool was green and smelled like a gym room.

The Staff were friendly and accomodating. We enjoyed our stay.

Staff was very friendly and the pool and room was nice

The room was super clean very spacious and accommodating for a family of 5 first time visiting Texas and the San Antonio area and the location was close to a lot of different attractions!!! Housekeepers were friendly and welcoming breakfast had a good variety .

And the a staff very good and responsible and good Breakfast, parking good to no problems at all I am very happy with this and lace

We stayed 5 nights with kids and our stay was good. Free self parking was a plus also being near H-E-B and restaurants. We would def stay there again. Rooms were clean and spacious, beds were comfortable, and breakfast was decent. About half a mile from market square and mile from riverwalk.

Good service

Beautiful

The staff was great and the room was perfect

Great stay!! The rooms was spacious

Staff was great and always very helpful. Rooms were clean, breakfast was always fresh and warm.

Staff was friendly. Room had plenty of space! Breakfast was well stocked.

Service was great and valet

The worst thing about stay was the very loud tejano music playing until 1am. I'm pretty sure it was from the beer garden place just behind the hotel. I don't know how that's aloud for a mostly outdoor establishment to play loud music until that late.

Check in was easy and convenient. I was allowed to check in a bit earlier which helped with my evening plans. Room was clean. Staff was friendly. Breakfast was great and parking was great. Even had security on the premises.

Good and clean I

Staff was great, the room was clean and the breakfast was okay. The only down fall is that there is only one very slow elevator.

Staff lady was awesome. She went above and beyond us for. I also liked the room layout. The bedroom area had a privacy door. I'll definitely rebook here

clean and comfortable room. Breakfast was delicious.

So couch pull out was disgusting ask for extra blanket got this piece of material that wouldn’t keep a mouse warm …fire alarm went off in the middle of the night ..THERE was NOONE to guide us tell us what to do …inexcusable period!!!!!

I loved it

Very good breakfast and great customer service . Good deal price and I save a lot of money . Thank you !

Personal nice

We love staying at this hotel. Great service and convenient in the downtown area. We book here often. Awesome breakfast selection as well. Friendly atmosphere. Definitely recommend it. 😊

Excellent work

N/A

The building is old but the service is the same as in all the hotels holiday inn, very good.

Not recommended

Room was clean with comfortable beds. Centrally located. Walking distance to a lot of things though we chose to drive.

Breakfast was very good. Parking and Clean room and Staff was Nice.

Room was very clean and bed was very comfortable. Will definitely stay here again.

Excelent customer service, clean room great breakfast.

Rooms were clean & tidy. Extremely comfortable beds, helpful staff which all made for a very pleasant stay.

Breakfast was realy good and the staff realy helpfull

Worst hotel. Big rats outside, cracked bathroom wall. Cheap towels, dead lobby with white lights, no welcoming front desk, mold smell in the room. I am not sure how holiday inn is allowing this type of operation

Convenient to riverwalk and market square is a walk away. Very nice staff and room was older but well kept

The room and bathroom were clean. However, we had to request towels because although we were 6 we only had 3 towels in the room. Also, my son was on the sofa couch and there were no sheets or pillows for him to set it up and the mattress was definitely a sore to look at. The breakfast was ok nothing special but you have your basics pre made omelets, pancakes, oatmeal etc.

Overall it was okay for the price. The lady working the front desk was really nice and speedy with our check in process. The room was spacious which was great, but it could have been cleaner. The carpet looked dirty, sheets had stains, bes was super itchy, and the temp was uncomfortable even after adjusting the temp on AC. On another note... the restroom light switch was on the outside of the restroom which was weird.

5 min from an HEB and the River walk

Great breakfast. Elevator was broken upon arrival but they got it fixed quick. Room was clean. Pool was open and decent. All in all a good stay!

The facility in general is falling apart.

The breakfast was not sufficient

Ants in the room

Booked room for 3 nights. Clean, spacious, and overall a comfortable environment. I would book there again for the fam and I!

Clean room great staff

Terrific breakfast!

This is just a terrible, run down, dirty, old hotel. Definitely not what you'd expect from the average Holiday Inn.

Bar across the street played loud live music until 12:30am.

Clean room and stuff is very frindship.

The breakfast was not the best, but it was edible. The room was clean, gym equipment worked well. Staff was nice and friendly! I’d stay here again for sure. The riverwalk is 15-20 minute walk and 8-10 minute walk to the market. This hotel is family friendly. The parking is free and they have computer if you need it. They also have snacks in the lobby everything is $2 so that’s good.

Some nosy nights, for cars of whyway 35 near hotel , but it's ok.

Good i felt safe

It was a good location. It was a bit loud on our floor. Staff was very friendly.

Clean rooms, courteous staff, and house keeping was very attentive. The location was not close to shopping and restaurants. However, there were a couple of malls within 10-12 miles from the hotel.

This was a decent place to stay.

The hotel is in a decent location. The property is old. Needs updates. Shades in our room are plastic and ripped. The room smelled like old carpet and mildew.

Ok not enough towels and elevator did not work

We slept great, the room was clean, the staff was very friendly and check in was the fastest I’ve ever experienced. The down side was the elevator was out but we didn’t have a problem with the stairs that were very conveniently located. There was also a lot of loud music outside that we could hear in our room but it was a Saturday night so I think that was why. It didn’t keep us from sleeping because we used white noise. We didn’t have time to eat breakfast so I can’t comment on that.

All good

Well the reason I am complaining is cuz they never clean the second day no housekeeping and we had to ask for clean towels and toilet paper they never refilled the hand soap either

Taking her time. Our sheets had dried blood stains on them. Overall just not a good experience.

Everything was great!!!!

No

Great time

The lights in the room were very difficult to figure out; you had to turn on a certain switch on the other side of the room to make the lights turn on. Some lights did not work. We used the fold out bed and the front desk would not supply extra pillows. We needed extra towels and they gave us one. The 2 room concept is nice except the air would not cool the room with the fold out couch even with all doors open.

Clean beds - great breakfast & coffee - needs updating and TLC

Room was clean and spacious, staff was friendly and courteous

Breakfast was good with good selection of of food items. The hotel is old but clean and staff were friendly. Bed was comfy. We were located on first floor. Window covering was shade only - so we had to leave it pulled down because our of our room location. Consequently room very dark. Hotel rooms need updating and repairs.

Breakfast, Front desk staff. Rooms were clean

The hotel is in poor condition and needs a remodel.

I book a Suite paid almost $300dlls for one night, when i got there it was no parking space, the guy that was in the front lobby told me to park in the back of the hotel on a red line, i told him that i wasn't gonna do it because an u-haul that was parking there and taking 6 spaces was not gonna be able to my car so i asguys gonna be responsible for that? He got upset to res