Holiday Inn Express San Antonio N-Riverwalk Area by IHG

Si

The breakfast was so much better than most free breakfasts at similar hotels! The staff were very helpful and genuinely friendly! A highlight, for me, was seeing the staff hype each other up before their day together! (in a room off to the side) You could feel the positive energy when we came through each day! A great location to get over to the riverwalk or Market Square! We would and probably will stay here again when we visit San Antonio again in the future! Thanks, again!

Only complaint was the cost of a soda was $4.

Most of the staff was very helpful and friendly. The breakfast staff was amazing, the cleaning staff was amazing, the front desk staff was pretty good with one exception. The bed was comfortable and had loads of pillows. The door handle was broken making it difficult to enter, the room key had to be redone 4 or 5 times while I was there which was frustrating. It was a little run down and could be frustrating at times. Also, the neighborhood was a little sketchy. I did not feel safe walking there at night.

Simple breakfast with variety for us all! We'll cooked, clean breakfast area!

it is historic

und the corner. When walking to your vehicle, you had to pass by a creepy-looking funeral site, which made the experience uncomfortable. The lighting in the room was also horrible. It was so poor that I could barely see well enough to apply my makeup or do my hair. Overall, the entrance, parking situation, and inadequate room lighting made my stay disappointing.

Location, its history as a building is awesome Nothing

The breakfast and coffee were very good. The parking is very inconvenient. It is $20 and you have a park in the next block parking lot. Over all it was good.

Good location, friendly and helpful staff, comfortable bed, 24 hours freshly brewed coffee/ tea in the lobby. Quiet, safe area. I would certainly stay here again.

Weird to have ice bucket in room but have to go to lobby for cups.

The place had amazing value for the close proximity to the river walk and right on the downtown street to there also. Breakfast was impressive and staff amazing. Great place 👍👍

Very good

Very nice people

Nice stay with helpful and friendly staff!

be nice to provide homemade oats because put those packets oat in water doesn’t form like oatmeal. Also not just pork sausage since some people don’t eat pork or beef. Need to improve to get new bath because look soo old other than that great location, nice people.

Location was great, distance to Riverwalk was very convenient. Staff was helpful facilities were clean. Great experience.

It was within walking distance No pool

No pool

Location was great, distance to Riverwalk was very convenient. Staff was helpful facilities were clean. Great experience.

Did not realize I was staying in a historic haunted jail building. But overall I enjoyed the stay.

Exceptional

The staff The key needed to be replaced daily and the shower did not drain properly

The staff The key needed to be replaced daily and the shower did not drain properly

Breakfast was great, parking was expensive.

breakfast, size of room, air conditioning functioned very well location, age and looks of building, very cramped and small front lobby and breakfast area, some of the staff was nice but others were argumentative, the whole area where the hotel is, is grungy

breakfast, size of room, air conditioning functioned very well location, age and looks of building, very cramped and small front lobby and breakfast area, some of the staff was nice but others were argumentative, the whole area where the hotel is, is grungy

Breakfast was great, parking was expensive.

Muy buena atención del personal muy limpio y todo esta muy serca.me encanto.

Exceptional

Good location, large rooms, good breakfast. Helpful staff. Worn-down room, with barely functioning unmaintained AC, high noise level from the street. Cleaning to be improved.

Good location, large rooms, good breakfast. Helpful staff. Worn-down room, with barely functioning unmaintained AC, high noise level from the street. Cleaning to be improved.

This was our second trip and stay. The staff were very helpful and friendly. They even took the time to tell us about the history of the hotel. We’ll definitely be back soon!

Comfortable and clean rooms. Beds are great. It’s an old prison building too! Breakfast is good for this price range. You can toast yourself a bagel then add a sausage patty and omelette! Pancakes are there too. Location is great. The only downside is the internet isn’t the fastest, you gotta pay extra for super-fast.

This was our second trip and stay. The staff were very helpful and friendly. They even took the time to tell us about the history of the hotel. We’ll definitely be back soon!

The hotel was great. The parking is horrible.

Muy bien todo

Enjoyed our stay, breakfast was good every morning.

Very convenient downtown location

Clean and stayed a lot

Super friendly staff. Great walking distance to River walk.

I had 2 rooms. One on the 4th floor one on the first level. The first level room, had cockroaches. I got the room for friends visiting from out of state. I wasn’t pleased with that report. I assume the whole hotel had them. I didn’t see any in my room. But upon my return home. A dead cockroach was in my back pack. Security??? My guest from out of town was getting breakfast one morning and a homeless make came in and grabbed hot food from the omelet trays with his bare hands. He grabbed other food as well. The ladies there could not stop him. So a lot of the food was contaminated with that fellows germy hands. It was a good stay. Our trip was successful, the issues with cockroaches was very disappointing.

The place was good, but the beds were awful. They had no support and were so soft you just sink right into them. Not good for people that need support in their beds.

As advertised. Parking is a block away from the hotel entrance… therefore, kinda inconvenient.

Every thing is good

No drinking cups in the room. Breakfast was good. Coffee was great.

The staff was helpful and friendly, room was nice, comfy and clean. Overall great experience.

N/A

Amazing hotel and staff, we stayed here to go see the Guns n Roses concert and it's location is perfect for being downtown San Antonio. We walked to every restaurant and location we went to. Very much enjoyed staying here and will in the future.

The staff was very nice and helpful though.

Clean room, great staff!

Room was great nice clean and good cold ac.

Wonderful staff ,clean rooms/hallways breakfast buffet was far the best!

Rooms half cleaned, iron didn't work, half of the electrical sockets didnt work, and staff unpleasant and hardly wanted to give us any towels eventhough there was 4 people to one room.

The hotel was very clean and the stuff were very friendly.

dollar charge per night to park so please be aware. Also, this facility was once the old Bexar county jail. We did experience some weird activity in our room but it seemed normal to staff. Front desk were nice and friendly.

Our stay was very comfortable and neat. Very spacious rooms.

The room was cleaned very well upon arrival. Staff was very nice and professional. The room was set to a perfect temperature of coldness. The breakfast in the morning was amazing, so many options. I would definitely be staying there again!

It was very good with good location

The parking lot was on the other side of the hotel which required walking all the way around the building.There needs to be a gate that can be accessed for patrons of the hotel. We were charged $25.00 for parking which is ridiculous since we stayed at the hotel. It should have been free for hotel guests.

Former Old County Jail. Expecting some paranormal activities but dismayed because there's nothing out of the ordinary.

Affordable for a family, our room was clean, close proximity to the river walk and market square

Breakfast

This place genuinely surprised me. I was not expecting the level of comfort I enjoyed at this hotel. I had a king bed and if anyone figures out where these mattresses are from, please let me know because it's rare that I find a bed that my back doesnt hurt in LOL. The bed,pillows, blankets, were all so comfortable. The room comes with the best AC unit ive ever experienced. I run hot and there were times when I had to shut it off because I was cold. There is a microwave and a mini fridge. The room also has a safe which I like to have when I travel. The breakfast buffet also surprised me. It doesnt have a massive amount of options but everything they do have is honestly delicious. The little egg omlettes and sausage were a staple each morning and actually had flavor unlike alot of other hotel buffets. All of the staff are very lovely. Shout out to Ivette who was very helpful and kind during my stay. Also a shout out to Lucy who is in charge of breakfast, also very kind and helpful. The hotel has a coffee machine as well as a juice/water machine which was very nice being able to refill my water bottle each day. The hotel comes with a very picturesque pool, perfect temperature. The hotel is located super close to the river walk, the historic market square, the San Fernando Cathedral and tons more. Honestly, my only downside to the entire hotel was the cleanliness to the bathroom, but those are more aged stains than anything. I would absolutely stay here again.

The only thing I did not like was the elevator did not work when I was checking out and had to bring down all my luggage down the stairs.

Breakfast is terrible

Parking isn’t the best, breakfast was okay for it being included, the rooms are run down, and there’s stains on the bedding.

Wonderful breakfast. Small pool to cool down in. (This could be colder). Helpful staff when we had questions.

Quick easy access to the river walk but not directly in the river so it was more quiet. Free parking.

Staff was very friendly and helpful. They were able to let us check in early. Beds were very comfortable. We have an unexpected late night “visitor”. We’d turned off all lights while we slept but at 2 am two separate lights suddenly turned on. We had no clue this hotel was haunted or that it had once been a jail. Breakfast was adequate -standard eggs, sausage, and potatoes for hot selections. Disliked the lack of parking on site. You are given a parking pass to a lot around the corner but there is no connecting path to the hotel so you have to walk around the block. We found it best just to park and uber/ walk where we wanted to go as the parking and one way streets make driving on the area difficult.

Great

Didn't like Air conditioner up high the air blasted you. The elevator takes forever. The rooms were nice and quiet. Not a bad place to stay.

When we arrived, the parking area next to the hotel was very dirty and looked neglected. The check-in area was also in poor condition, with old, worn, and dirty seating. There was only one elevator, and it was very dirty as well. Once we got to our room, things did not improve. The bathroom looked old and poorly maintained, the tissue box only had two tissues left in it with no extra provided, and the shower had mold. The room itself felt old and dirty, and the hallways were also unclean. Even the outside of the hotel looked run-down. Overall, this was a very bad experience and definitely not what I expected based on the photos.

Not enough handicapped parking available

Comfortable bed with good pillows, clean room & bathroom, and great attention from the staff

It was ok the break was good but after two days . I asked for doom service and the staff never came . The house keeper said she was coming right after she cleaned one room. . Never came it would have been ok if I could only get room service one of the days , so I ended up leaving early, cause who want to be somewhere we’re the staff don’t want to clean the room. I never experienced anything like it . I called twice no one came. And even talked to the cleaning staff left . And still didn’t get room service. Other than that it’s ok just to get rest . And breakfast was good

Great staff!

The room was clean and nice. The breakfast was really good.

Estuvo bien

Good breakfast and a clean room. However, the front desk area felt too small, and the carpet in the hallway on my floor (the third floor), near my room, was partially dirty. Overall, the stay was comfortable but there is room for improvement in the common areas.

Room had a musty smell, but was given febreze and it was fine. Breakfast was good. Staying in the old jail was cool. Nice pool.

Was an amazing stay they only thing was the lowest number for the ac was 68 other then that amazing !!

What we didn’t know, until we checked in, was that it is a historic building as a State Antiquities Landmark. It was formerly a county jail with the gallows & trapdoor. We also found out later that is one of the stops on the Ghost Bus Tour by the Sisters Grimm.

Nice place to stay. Staff was excellent.

Elevator was not working and parking location was too far from the hotel. Also, the hotel had an unfresh smell.

The bed and pillows were so comfortable but beware that there is a $20 daily parking charge that is mentioned once you arrive at check-in and you must park around the block in a lot behind the hotel. Location is great though, just disappointed in the parking arrangements they contract with the lot.

Staff were helpful. The breakfast was good and plenty of options. The rooms were spacious and clean. No parking on site though. It’s around the corner. Which for us it was no big deal.

It was a great hotel, very clean and close to everything we did around the downtown area

The rooms were very very old they smell like mold. I have a seven-year-old daughter with asthma. I sent him a message and then I never got a reply back. I also have a six month old baby that the rooms were so sold those those rooms are the beds were so old and dirty. The showers were with mode black mode and the ACs was not working. I had it on 70 and the temperature showed that it was 75. I do not recommend this hotel at all unless that’s you’re like last option but it’s horrible never again.

.

Couldn’t stay there wasn’t for me

Everything was perfect

Everything in the property was clean and good..

The entrance could have used a little love

Hotel was clean and the bed was very comfortable. We only there for one night. The hotel is not very handicap friendly, there is a ramp on the side of the building but on date we were leaving there was a truck there blocking the driveway and you could not use the ramp. That was my biggest negative on this hotel.

I recently booked a stay with Holiday Inn express in San Antonio Texas. We had the worst experience with them. First the room was filthy, dirty and smells bad. We woke up for breakfast which closes at 9:30am. My husband was at the dining room at 9:25 fixing his coffee before getting his food. By the time he got to the food, the rudest lady working there took away all the food trays to the kitchen without letting him get his food. She noticed and ignored him. She should not be working in a hospitality business where she can ruin people’s vacation experience. Please take a look at this incident as we complained to the front desk and they witnessed the whole incident.

It was quiet

The keys would not work...had to go to the lobby

I wasn’t aware it was a remodeled prison, but it was nice.

Everything was fine.

Everything was good except the elevator not working. We were on the top floor (5th floor) and the elevator quit. With my health I’m not able to even make it up one flight of stairs . My husband’s health isn’t to much better and he had to make 3 trips up and down stairs the stairs moving our things. Staff did put us in a room on first floor but only discounted my stay by giving free parking which came out to about 65$.

Small property,a little run down and parking is around the corner,you have to walk,breakfast is great and better than bigger hotels,staff very friendly and helpful. :)

The rooms look very dated and have an odor. My room key had to be reprogrammed 3 times.

Excelente servicio!!!

The hotel had no parking on site. Almost everything on the breakfast was broken. Pool was closed indefinitely. One of our rooms had a moldy wet carpet. We did not want the room and they refused to refund.

Hello, before booking this hotel there are a few things you should know. The location is not ideal, though still acceptable. The beds and towels are comfortable and clean, but the rest of the hotel is dirty. The breakfast is very poor and of terrible quality. The pool is listed as closed for maintenance, but honestly it looks like it has been out of use for a long time. These are points that should be clearly disclosed to guests. Frankly, for the level of service provided, the prices are too high. It is truly disappointing to see a Holiday Inn in these conditions offering such poor service.

Clean room, breakfast air conditioning

Stay was excellent, overall. Breakfast was a great variety. Coffee is really good and served 24/7. Staff is extremely accommodating. Everything wias always stocked. Room was nice and quiet. The pool was not open for Memorial Weekend. Construction on the street of the hotel. Price was very reasonable for what we needed for a quick, memorable weekend.

Our 3 night stay was great! The staff was courteous. The breakfast was above average with coffee available at all times. Convenient walking distant to San Fernando Cathedral, Market, river walk, would stay again.

Great location

This hotel is not wheelchair friendly!!!! It has one steep narrow ramp on the side of the building down a narrow alley that is located towards the back of the hotel. If you don’t reserve a handicap parking you won’t get one. My poor mom is in a wheelchair and had the hardest time getting around. She ended up just staying in the room the whole weekend. Parking is horrible you have to get a key card to park a block away then return it to the front desk. Every time you move your vehicle the key card must be returned to the front desk. You have been warned!!!

Parking is super confusing, there is a lot that doesn't look connected to the hotel itself where parking is accepted but a pain in the butt to transport luggage along the city street. Could use better signage around the property or clearer instructions when booking. Going in and out is not really an option here because parking is so inconvenient.

This is a historical building.

Great location, close to major attractions. Delicious breakfast with a lot of options.

En si fue muy bueno en todo ubicación limpieza y amabilidad buen desayuno personal muy atento lo único yo pondría aromatizantes en las habitaciones

No parking in the hotel & I pay $30.00 😬

I am updating this review because, after weeks of attempting to follow up — multiple phone calls, emails, and leaving my phone number directly with the property — I have received absolutely no response. The staff on the morning of checkout were unhelpful and rude. This hotel has shown it has no intention of taking responsibility. Here is what happened: We checked into a room with an overwhelming urine odor. When I bent down near the bed, the smell was so intense it was unmistakable — the mattress was heavily saturated with urine. My two small children and I had already been on that bed. The room also had hair ties on the floor from a previous guest, a visible water stain in the toilet, and clear evidence it had not been properly cleaned. We were moved to a new room and offered 2,000 IHG points — roughly $10 — as compensation. We lost hours of our Mother's Day repacking and showering everyone down. We missed our Riverwalk dinner reservation. There was no sightseeing. I was up every hour through the night sick. The staff who handled the room swap were polite — I want to be fair about that. But politeness doesn't excuse putting a family with small children in a biohazard room, and silence doesn't make it go away. I have escalated to IHG corporate. Families traveling with children: inspect your room thoroughly before settling in, and think twice about this property.

Helpful staff, clean and within walking distance to historic San Antonio.

The breakfast was hot and filling! They had omelets, even egg white omelettes one of the mornings and while they dont have these Texas Waffles anymore, they do have pancakes & real honey! and they also have bagels & cream cheese :) The rooms were clean and smelled fresh! The water coming from the tap did initially smell mouldy but after leaving hot water on for a minute, it dissipated. Just a 10 minute stroll down the area to the riveewalk or a 7$ lyft ride back.

The property has no on-site parking unless you are a diamond member, you have to pat $20 to park in a parking lot around the corner that you have to walk to