Hilton San Antonio Hill Country

Room was clean, staff was friendly minus the bartender. She seemed annoyed by everyone and everything. I called to have the refrigerator in my room fixed and no one ever came. Also had to pay $25 a day to park and a $30 resort fee after already paying for the room.

Disappointing

The lobby and grounds are nice, but the room smelled like mildew and the bathroom had mold. Not impressed for the price.

Well cleaning staff was awesome- front desk tried to help us sat am for breakfast since there was no one availability to sit us- so he came and said that wasn’t his job— and finally said it’s an hour wait anway when no one was even sitting down also pool was not heated hot tub wasn’t either— room was pretty sad neighbors were having super loud sex!! And sounded louder than any football stadium in our room which was next to theirs!! Horrible horrible experience never again will I stay in this hotel!&

My husband woke up with numerous unexplained bites after our first night, mainly on his lower legs, with some on his arms and near his armpit. We didn’t see any bugs, so we cannot confirm the cause, but it was concerning. We also noticed several stains under a UV flashlight. The bed was too soft for our preference, and the top dresser drawer kept getting stuck. On a positive note, staff kindly brought us a microwave, and checkout was quick and easy. I don’t enjoy leaving negative reviews, and we chose not to complain during our stay because we didn’t want to inconvenience anyone. The property is beautiful, and I genuinely wanted to love it. Unfortunately, cleanliness and maintenance concerns affected our comfort. I hope management takes this feedback constructively, as improvements could make the experience much better. One and done type of stay.

I like the hotel. The rooms are great and convenient easy access to grass for people traveling with pets

Be warned about the $25 per night plus fees. Would not book here again unfortunately

The Hot tub did not work. The outside fire pit area was littered with trash. The food at the restaurant took a long time and poor quality.

Clean rooms and helping staff

Great staff!

The staff members

The staff members

My husband and I stayed here last November 2025, and I LOVED it, so much so that I was very excited to stay here in October 2026, but unfortunately, it was like staying in two different hotels. The carpet was in bad need of shampooing, the bathroom was half the size of the previous room we got, therefore we lost all the extra counter space we had before, the shower was tiny, not like the roomy one we had last year with the extra long ledge that fit all of our toiletries and the bathroom floor was filthy, desperately crying out to be cleaned with disinfecting soap. I do think that perhaps the configuration of the room might be the reason the bathroom was so small. Last time I only needed a King size bed, but this time I needed two beds as I was staying with my son. We were also charged for the second breakfast we had already prepaid for and although I was notified that I would be receiving a credit back to the credit card that I used to book the room, it hasn’t happened yet. The staff was very nice and helpful and did their best to accommodate us for the most part. I’m also not thrilled that it cost $25 a day to park and that breakfast isn’t included, but I will say that having to pay for breakfast is well worth not having to do the buffet thing and I prefer having a personal sever and the quality of food and choices are head and shoulders above the alternative, that’s for sure!

The room had a smell like bug spray. The parking rate is absolutely ridiculous! Staff is kind of rude. I’d rather spend my money elsewhere.

Nice Hotel

Exceptional

Nice location and lovely hotel.

Nice location and lovely hotel.

Can’t wait to come back. Thank you.

We were very happy to see that now they have a kids menu. The staff was friendly and we really enjoyed our stay. This hotel will not disappoint you.

Shower tub is dirty and bathroom clo

Very nice place but parking fee is a little high

Old, broken elevators. Loud pool area. Surprise parking charges. Would not stay again.

Overall stay was great. It was a holiday weekend so things were busy. Parking was more expensive than anticipated and the pool could needed to be cleaned and it took awhile for them to bring towels out. I would however stay here again.

We live in San Antonio bit this is one of iur favorite destinations to take our grandchildren. They love it and look forward to our stays here . Staff is very friendly

Everything was amazing and hotel staff were friendly and helpful no matter what. So kid-friendly with activities and pools wheelchair accessible.

Beautiful hotel

Lack of cleanliness specially in the room services

Thank you for the wonderful stay we had you are awesome.

The hallways were warm.

My stay was comfortable, quiet, clean and enjoyable. The hallways were warm.

Great staff snd accommodations

Had to pay parking fee

Microwave request wasn’t fulfilled that was requested at the time of booking and there was no trash can in the room itself, only bathroom trash can was provided.

Exceptional

Staff was excellent, food (poolside snacks, dinner and breakfast) was amazing!!! Rooms were immaculate and overall feel was welcoming and great, definitely staying here again!

Close to Sea World. Clean and safe.

Close to Sea World. Clean and safe.

Very nice hotel, clean and great location. Staff were very friendly and helpful. Didn’t get to enjoy the pools but they looked nice.

I don’t like paying a 3rd party for parking at hotel

The property was very well maintained and clean. Food was excellent and plenty of choices.

Everything was amazing.

Hand reels for the pool burned your hand. Stairs in pool very slippery. Breakfast was terrible. I had to send it back. But the shuttle to Aquatica. She was amazing

Exceptional

Great location

Enjoyed the complimentary face painting for the kiddos! Shuttle to Sea World is a major plus! Staff was very nice and helpful.

Clean room

N/a

Staff were excellent. Check in time seems late and even at that had to wait another 30 minutes for my room to be ready. I know it is the digital age but missed having a pen and paper in the room and seemed challenging even when I asked the front desk staff. That said, everyone was very welcoming and helpful.

Fee for parking

What an unexpected treasure! Such a kid friendly hotel..the shuttle diver was great to SeaWorld.. s’mores by the fire and special events for kids were a hit.. restaurant staff was friendly and food was fabulous.. my only negative thing would be that wait staff is way overworked doing multiple jobs.. so service and getting table was a little slow. But they were all hustling just needed help.. love our stay with grandkids!!

Clean room.. like the darkness when the curtain is closed.

Beautiful! Nothing I didn’t like!

Beautiful! Nothing I didn’t like!

The rooms were great and the staff were very responsive. The courtesy shuttle drivers were fantastic and communicated well with us as far as their schedule.

Pool was small. Parking is not free at all.

Close proximity to SeaWorld, nice pool & amenities. My family enjoyed our stay!

The location is really quiet and calm with lots of parking. The stuff who received did a great job. The bathrooms need a ceiling fan to remove odors and bathing moisture from the bathroom. The floor was a little bit dusty, our stainedso fast, so please when someone reserves a room, let it be cleaned in advance. Please have a central microwave in each floor to warm food, and a kettle to heat some water. The restaurant closes at 10pm and some may have to wake up early before they open.

The location is really quiet and calm with lots of parking. The stuff who received did a great job. The bathrooms need a ceiling fan to remove odors and bathing moisture from the bathroom. The floor was a little bit dusty, our stainedso fast, so please when someone reserves a room, let it be cleaned in advance. Please have a central microwave in each floor to warm food, and a kettle to heat some water. The restaurant closes at 10pm and some may have to wake up early before they open.

Toilet in room didn’t flush so it was a constant issue. One pool was being repaired and out of use.

The property is fine. The pool is somewhat small, in my opinion, for the property size. The initial check-in staff person was aloof and tactless. Her supervisor, however, cleared up my issue with professionalism. My room did not have the complementary water bottles in the room. Finally, it's a cashless property which I was not prepared for. Other than that, the hotel is clean.

The location was amazing! Paid extra for a balcony so we could sit outside and enjoy our view. My husband is deployed and we were meeting for a weekend to celebrate our 30 year anniversary. The complete view was roof tops with garbage and stuff on them. Super disappointed! After we checked in, they asked how our day was going, and I expressed how disappointed I was and they never did anything for our anniversary. They never offered to give us a different room. They didn’t offer to help us at all. They completely just ignored me after I answered their question. They told me I couldn’t check in early and then charged me for early arrival after I changed my flight to get in after 5pm. Paid over $100 for two filet dinners that were over cooked and bland! The three pools were so small and full of kids. Hot tub full of kids. Pictures were deceiving for sure!!! Would not go back!!! Overall this hotel is ok.

The location was amazing! Paid extra for a balcony so we could sit outside and enjoy our view. My husband is deployed and we were meeting for a weekend to celebrate our 30 year anniversary. The complete view was roof tops with garbage and stuff on them. Super disappointed! After we checked in, they asked how our day was going, and I expressed how disappointed I was and they never did anything for our anniversary. They never offered to give us a different room. They didn’t offer to help us at all. They completely just ignored me after I answered their question. They told me I couldn’t check in early and then charged me for early arrival after I changed my flight to get in after 5pm. Paid over $100 for two filet dinners that were over cooked and bland! The three pools were so small and full of kids. Hot tub full of kids. Pictures were deceiving for sure!!! Would not go back!!! Overall this hotel is ok.

We left and went shopping. At 4 pm, an hour after normal check-in, our 2 rooms had still not been cleaned. We waited in the lobby until after 7pm! I have never experienced such a long wait to get into hotel rooms! Upon entering, the rooms were not fully stocked. I booked 2 double rooms for 8 people. We had 4 towels total! I asked for more towels after the first night. They brought 4 more. The coffee and water was not restocked until our third night after I left a message for housekeeping. Parking cost $86 per car. We had 2. We were told the parking charges would be removed to compensate for our trouble at check-in. It has been two weeks, I’ve called multiple times and the charges are still on my card. The resort is nice as far as scenery, pools, and restaurant, but I do not plan to stay here again.

The staff was wonderful Angie at the front desk was extremely helpful and friendly!

Location location location

Fun trip!!! Hope to return.

Awesome hotel, friendly employees

Great food onsite. Clean rooms. Nice pools.

Great customer service!+

Clean room. 3 pools is a bit of a stretch. Small kids pool, small main pool that was usually crowded and a lap pool. We lounged in lap pool as it was empty and was able to play water volleyball. Dinner at restaurant was great. Servers were very nice and informative about menu.

The pool needs better cleaning. I requested room with balcony/pool view and was given view of parking lot. We went to aquatica on saturday night at SeaWorld for neon lights and used the shuttle bus to get there. We were told pickup was every hour until closing. However we were waiting almost an hour until I called at 11 to be told the shuttle ended at 9:30. Lack of communication. We have to pay for parking when coming and going which is Overpriced and the food and beverages are def not worth the price. I've stayed at other places with better hospitality and prices

Housekeeping was not good. Not a good front desk information nor requesting for the amenities.

Service was well and prompt. Will definitely be using this hotel again in the near future.

Breakfast was delicious and fresh. The much needed drinks were perfect. Bartender was so nice and she took care of us right before she closed bar. But my favorite was the lady that check us in on Saturday night. Thank you. I wasn't there on vacation but to see a sister that passed on Monday morning. That lady that checked us in was so awesome. I will never forget her and everything she did for us in already stressful time. She is the best and we will differently stay there again.please tell her that. I didn't get a chance to tell her that.

Customer service could been better and parking info should have been clearer and simpler.

Very cute hotel with resort style amenities

Pools were nice but a little small. Clean throughout. Friendly staff.

There was no hair conditioner, and there were no bottles of water in the room.

My kids loved the kiddie pool and the smores / movie nights

Exceptional stay! The staff was incredibly welcoming, the room was spotless and spacious, and the bed was remarkably comfortable. The location is only 7 minutes away from Seaword. Highly recommended!"

No complaints will choose this location again

We loved the stay.

Everything was cleaned and ready. Felt safe.

An amazing hotel took stay!!

It was an okay hotel, but for the price, I don’t think it was worth it. The best thing about this hotel is its location—it’s literally only about 3 minutes from SeaWorld, which was very convenient. Other than that, the hotel didn’t really stand out, and I expected more for what we paid.

The gym had ample free weights and our girls enjoyed the pool and basketball court. The nightly s’mores were a nice touch. We would stay again.

Great helpful staff

I liked this property, the rooms were clean and spacious. I liked the movies and smores for kids. The pools were nice . The parking fee was a rip off. For that reason I don’t think I will stay at this property again.

Check-in time showed 3:00 pm but we did nto get out room until after 5:00 becasue it was not ready. It was the middle of the week, not a weekend, so totally not expected. Had to go to the deks to ask if room was ready at 5:00 and it was not. They ended up giving us another room besides the one we booked. Got in room at 5:30. Makes for a long day when you are already waiting due to an ealy flight arrival.

We loved the baby pool as we have a 3 year old. We wish we would have taken more advantage of the activities around the hotel. All in all a nice stay.

Excellent

It was a decent experience, staff was helpful. We had microwave provided to warm our food.

Not the cleanest bathroom. One of the pools was dirty and unused. Overcharged by booking through Expedia.

Y

Loved my stay here. Loved that they had smores and a movie by the pool. Yummy food and drinks. Comfy bed and pillows and overall very clean.

We stayed with our family. The room and bathroom were both spacious. There was no microwave so be prepared for that. Parking also costs $25 per night which is a bit ridiculous in my opinion. The property is great overall especially for families.

Beautiful property, very nice staff

Clean room with comfy beds. Located near Sea World. Friendly staff and restaurant in hotel is decent. The host nightly movies for children outdoors by the pool. I have stayed here several times and enjoy the convenience of the location for work and play!

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It’s a very kid friendly place!! Mosquitos, forget about it! I did not feel a single one. The staff is very friendly, they have an itinerary for kid activities throughout the day. I would definitely recommend this place. 10/10!

Amazing staff and amenities

S

awesome

It’s a beautiful hotel. All services are great. The room is clean and organized. All staffs are friendly.

Checkin was ok, staff were not very welcoming. The room was not clean, toilet had urine around rim of seat, The floor of restroom was gross and hotel toiletries were not refilled. Note the hotel does sit near a neighborhood so as soon as I opened the balcony I smelled marijuana. Overall the experience was ok, I will not return to this location.

THANK YOU!

We loved staying here, will definitely be back!

Ok

This is the second time that we have stayed at this hotel. If you are going to SeaWorld, the location of this hotel is the best, the amenities and environment are family friendly. The only thing that we don’t like is that they don’t have a kid’s menu in their restaurant. Everything else is awesome. We really like it, and will be back a third time.

Great for families. We brought our two boys, ages 5 and 2. And it was extremely fun for them! Lots of activities for both ages, the pool was definitely a hit!!

Clean rooms

The hotel is lovely and near to Sea World. All the outdoor area by the pool was spacious and comfortable. The restaurant served goid food in generous portions. All of the staff were "Texas Friendly" and professional.

Everything good expect the coffee maker in the room did not work.

Awesome front staff and fantastic service

The front desk staff made our trip so great. They even surprised my daughter with a birthday treat and she felt so loved. Above and beyond! We will be back!

They charge $35 resort fee with no amenities and they charge for parking and have no shuttle service even to local establishments. Not a very good deal at all.

Only reason I gave this hotel a 4 star was because 1) they charge for parking and 2) breakfast restaurant was understaffed. Multiple people were allowed to be seated before my family and another couple who had been waiting just because these went and sought out a table without signing in with the “hostess”. They clearly had a Wait to be Seated sign. Said hostess was running around cleaning tables and helping the 2 waitresses that were working for a restaurant full of people. The waitress was really nice and the breakfast and coffee was really good. Otherwise, it was chaos.

Very beautiful property clean and well taken care of.

Always love to stay here when I’m out of town. 10/10 always recommend this place to everybody