Hilton San Antonio Hill Country

Great staff snd accommodations

Microwave request wasn’t fulfilled that was requested at the time of booking and there was no trash can in the room itself, only bathroom trash can was provided.

Exceptional

Staff was excellent, food (poolside snacks, dinner and breakfast) was amazing!!! Rooms were immaculate and overall feel was welcoming and great, definitely staying here again!

Close to Sea World. Clean and safe.

Very nice hotel, clean and great location. Staff were very friendly and helpful. Didn’t get to enjoy the pools but they looked nice.

I don’t like paying a 3rd party for parking at hotel

The property was very well maintained and clean. Food was excellent and plenty of choices.

Everything was amazing.

Hand reels for the pool burned your hand. Stairs in pool very slippery. Breakfast was terrible. I had to send it back. But the shuttle to Aquatica. She was amazing

Exceptional

Great location

Enjoyed the complimentary face painting for the kiddos! Shuttle to Sea World is a major plus! Staff was very nice and helpful.

Clean room

N/a

Staff were excellent. Check in time seems late and even at that had to wait another 30 minutes for my room to be ready. I know it is the digital age but missed having a pen and paper in the room and seemed challenging even when I asked the front desk staff. That said, everyone was very welcoming and helpful.

Fee for parking

What an unexpected treasure! Such a kid friendly hotel..the shuttle diver was great to SeaWorld.. s’mores by the fire and special events for kids were a hit.. restaurant staff was friendly and food was fabulous.. my only negative thing would be that wait staff is way overworked doing multiple jobs.. so service and getting table was a little slow. But they were all hustling just needed help.. love our stay with grandkids!!

Clean room.. like the darkness when the curtain is closed.

Beautiful! Nothing I didn’t like!

Beautiful! Nothing I didn’t like!

The rooms were great and the staff were very responsive. The courtesy shuttle drivers were fantastic and communicated well with us as far as their schedule.

Pool was small. Parking is not free at all.

Close proximity to SeaWorld, nice pool & amenities. My family enjoyed our stay!

The location is really quiet and calm with lots of parking. The stuff who received did a great job. The bathrooms need a ceiling fan to remove odors and bathing moisture from the bathroom. The floor was a little bit dusty, our stainedso fast, so please when someone reserves a room, let it be cleaned in advance. Please have a central microwave in each floor to warm food, and a kettle to heat some water. The restaurant closes at 10pm and some may have to wake up early before they open.

The location is really quiet and calm with lots of parking. The stuff who received did a great job. The bathrooms need a ceiling fan to remove odors and bathing moisture from the bathroom. The floor was a little bit dusty, our stainedso fast, so please when someone reserves a room, let it be cleaned in advance. Please have a central microwave in each floor to warm food, and a kettle to heat some water. The restaurant closes at 10pm and some may have to wake up early before they open.

Toilet in room didn’t flush so it was a constant issue. One pool was being repaired and out of use.

The property is fine. The pool is somewhat small, in my opinion, for the property size. The initial check-in staff person was aloof and tactless. Her supervisor, however, cleared up my issue with professionalism. My room did not have the complementary water bottles in the room. Finally, it's a cashless property which I was not prepared for. Other than that, the hotel is clean.

The location was amazing! Paid extra for a balcony so we could sit outside and enjoy our view. My husband is deployed and we were meeting for a weekend to celebrate our 30 year anniversary. The complete view was roof tops with garbage and stuff on them. Super disappointed! After we checked in, they asked how our day was going, and I expressed how disappointed I was and they never did anything for our anniversary. They never offered to give us a different room. They didn’t offer to help us at all. They completely just ignored me after I answered their question. They told me I couldn’t check in early and then charged me for early arrival after I changed my flight to get in after 5pm. Paid over $100 for two filet dinners that were over cooked and bland! The three pools were so small and full of kids. Hot tub full of kids. Pictures were deceiving for sure!!! Would not go back!!! Overall this hotel is ok.

The location was amazing! Paid extra for a balcony so we could sit outside and enjoy our view. My husband is deployed and we were meeting for a weekend to celebrate our 30 year anniversary. The complete view was roof tops with garbage and stuff on them. Super disappointed! After we checked in, they asked how our day was going, and I expressed how disappointed I was and they never did anything for our anniversary. They never offered to give us a different room. They didn’t offer to help us at all. They completely just ignored me after I answered their question. They told me I couldn’t check in early and then charged me for early arrival after I changed my flight to get in after 5pm. Paid over $100 for two filet dinners that were over cooked and bland! The three pools were so small and full of kids. Hot tub full of kids. Pictures were deceiving for sure!!! Would not go back!!! Overall this hotel is ok.

We left and went shopping. At 4 pm, an hour after normal check-in, our 2 rooms had still not been cleaned. We waited in the lobby until after 7pm! I have never experienced such a long wait to get into hotel rooms! Upon entering, the rooms were not fully stocked. I booked 2 double rooms for 8 people. We had 4 towels total! I asked for more towels after the first night. They brought 4 more. The coffee and water was not restocked until our third night after I left a message for housekeeping. Parking cost $86 per car. We had 2. We were told the parking charges would be removed to compensate for our trouble at check-in. It has been two weeks, I’ve called multiple times and the charges are still on my card. The resort is nice as far as scenery, pools, and restaurant, but I do not plan to stay here again.

The staff was wonderful Angie at the front desk was extremely helpful and friendly!

Location location location

Fun trip!!! Hope to return.

Awesome hotel, friendly employees

The staff was incompetent! There were 4 luggage carriers, packed with suitcases, sitting in the lobby, and no free carriers available. The staff refused to unload any of them so that I could transport my bags from my vehicle to my room.

Great food onsite. Clean rooms. Nice pools.

Exceptional

This is just my personal opinion, so others may feel differently that bartender didn't seem friendly when we weren't familiar with the drinks and needed some help ordering. Other than that, everything else was excellent.

Superb

Great customer service!+

Clean room. 3 pools is a bit of a stretch. Small kids pool, small main pool that was usually crowded and a lap pool. We lounged in lap pool as it was empty and was able to play water volleyball. Dinner at restaurant was great. Servers were very nice and informative about menu.

The pool needs better cleaning. I requested room with balcony/pool view and was given view of parking lot. We went to aquatica on saturday night at SeaWorld for neon lights and used the shuttle bus to get there. We were told pickup was every hour until closing. However we were waiting almost an hour until I called at 11 to be told the shuttle ended at 9:30. Lack of communication. We have to pay for parking when coming and going which is Overpriced and the food and beverages are def not worth the price. I've stayed at other places with better hospitality and prices

Housekeeping was not good. Not a good front desk information nor requesting for the amenities.

Friendly staff Paid parking with security and still got my window busted up and items stolen from our car

Friendly staff Paid parking with security and still got my window busted up and items stolen from our car

Service was well and prompt. Will definitely be using this hotel again in the near future.

Breakfast was delicious and fresh. The much needed drinks were perfect. Bartender was so nice and she took care of us right before she closed bar. But my favorite was the lady that check us in on Saturday night. Thank you. I wasn't there on vacation but to see a sister that passed on Monday morning. That lady that checked us in was so awesome. I will never forget her and everything she did for us in already stressful time. She is the best and we will differently stay there again.please tell her that. I didn't get a chance to tell her that.

Customer service could been better and parking info should have been clearer and simpler.

Very cute hotel with resort style amenities

Pools were nice but a little small. Clean throughout. Friendly staff.

There was no hair conditioner, and there were no bottles of water in the room.

Very clean and friendly Cable not working in bedroom / no TV

Very clean and friendly Cable not working in bedroom / no TV

My kids loved the kiddie pool and the smores / movie nights

Exceptional stay! The staff was incredibly welcoming, the room was spotless and spacious, and the bed was remarkably comfortable. The location is only 7 minutes away from Seaword. Highly recommended!"

No complaints will choose this location again

We loved the stay.

Everything was cleaned and ready. Felt safe.

An amazing hotel took stay!!

It was an okay hotel, but for the price, I don’t think it was worth it. The best thing about this hotel is its location—it’s literally only about 3 minutes from SeaWorld, which was very convenient. Other than that, the hotel didn’t really stand out, and I expected more for what we paid.

Amenities Additional costs

Amenities Additional costs

The gym had ample free weights and our girls enjoyed the pool and basketball court. The nightly s’mores were a nice touch. We would stay again.

Great helpful staff

I liked this property, the rooms were clean and spacious. I liked the movies and smores for kids. The pools were nice . The parking fee was a rip off. For that reason I don’t think I will stay at this property again.

Check-in time showed 3:00 pm but we did nto get out room until after 5:00 becasue it was not ready. It was the middle of the week, not a weekend, so totally not expected. Had to go to the deks to ask if room was ready at 5:00 and it was not. They ended up giving us another room besides the one we booked. Got in room at 5:30. Makes for a long day when you are already waiting due to an ealy flight arrival.

We loved the baby pool as we have a 3 year old. We wish we would have taken more advantage of the activities around the hotel. All in all a nice stay.

Excellent

It was a decent experience, staff was helpful. We had microwave provided to warm our food.

Not the cleanest bathroom. One of the pools was dirty and unused. Overcharged by booking through Expedia.

Y

Loved my stay here. Loved that they had smores and a movie by the pool. Yummy food and drinks. Comfy bed and pillows and overall very clean.

We stayed with our family. The room and bathroom were both spacious. There was no microwave so be prepared for that. Parking also costs $25 per night which is a bit ridiculous in my opinion. The property is great overall especially for families.

Beautiful property, very nice staff

Clean room with comfy beds. Located near Sea World. Friendly staff and restaurant in hotel is decent. The host nightly movies for children outdoors by the pool. I have stayed here several times and enjoy the convenience of the location for work and play!

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It’s a very kid friendly place!! Mosquitos, forget about it! I did not feel a single one. The staff is very friendly, they have an itinerary for kid activities throughout the day. I would definitely recommend this place. 10/10!

Amazing staff and amenities

S

awesome

It’s a beautiful hotel. All services are great. The room is clean and organized. All staffs are friendly.

Checkin was ok, staff were not very welcoming. The room was not clean, toilet had urine around rim of seat, The floor of restroom was gross and hotel toiletries were not refilled. Note the hotel does sit near a neighborhood so as soon as I opened the balcony I smelled marijuana. Overall the experience was ok, I will not return to this location.

THANK YOU!

We loved staying here, will definitely be back!

Ok

This is the second time that we have stayed at this hotel. If you are going to SeaWorld, the location of this hotel is the best, the amenities and environment are family friendly. The only thing that we don’t like is that they don’t have a kid’s menu in their restaurant. Everything else is awesome. We really like it, and will be back a third time.

Great for families. We brought our two boys, ages 5 and 2. And it was extremely fun for them! Lots of activities for both ages, the pool was definitely a hit!!

Clean rooms

The hotel is lovely and near to Sea World. All the outdoor area by the pool was spacious and comfortable. The restaurant served goid food in generous portions. All of the staff were "Texas Friendly" and professional.

Everything good expect the coffee maker in the room did not work.

Awesome front staff and fantastic service

The front desk staff made our trip so great. They even surprised my daughter with a birthday treat and she felt so loved. Above and beyond! We will be back!

They charge $35 resort fee with no amenities and they charge for parking and have no shuttle service even to local establishments. Not a very good deal at all.

Only reason I gave this hotel a 4 star was because 1) they charge for parking and 2) breakfast restaurant was understaffed. Multiple people were allowed to be seated before my family and another couple who had been waiting just because these went and sought out a table without signing in with the “hostess”. They clearly had a Wait to be Seated sign. Said hostess was running around cleaning tables and helping the 2 waitresses that were working for a restaurant full of people. The waitress was really nice and the breakfast and coffee was really good. Otherwise, it was chaos.

Very beautiful property clean and well taken care of.

Always love to stay here when I’m out of town. 10/10 always recommend this place to everybody

Great

Great

The daily fee to park was extremely overpriced

The hotel itself is great, but I was disappointed by the additional fees. Charging $25 per night for parking on the property seems excessive, and the $39.48 nightly destination fee per accommodation feels unreasonable. These extra costs significantly impact the overall value of the stay.

It was a really nice experience! We all enjoyed the pools, the breakfast and the s’mores particularly. The staff were really nice and the shuttle to sea world was greatly appreciated. We could definitely come again!

overall everything was good

Yep

My only qualm was the absolute insane wait time for breakfast. It took about 30 minutes to seat us and another 20 to take our order. I gave 4 stars for the staff because I couldn't tell you if it was an issue with the wait staff or management not hiring enough help/over working them. I waitressed about 10 years ago and didn't think the breakfast was very busy but it's hard to say what else they could be responsible for in the back. Also, the wait staff was extremely friendly despite the wait time and the breakfast bowl was delicious. The bloody Mary had no vegetables or garnish which was a disappointment! I would think it could be elevated to be a Texan style with some options. The bartender was very nice and professional though so again, 4 stars for staff because I truly think they were doing the best they could and maybe management needs to tighten things up on their end.

Made my stay unfavorable

Very great place to stay, very clean. Only thing i did not like was how the showers did not get hot enough but other than that it was a pleasure to stay.

Stayed here a weekend with my family and rooms were very clean. Comfortable stay. Also enjoyed the pool area and it had a bar with a sweet bartender who made the trip that much better. Will definitely stay here again if we come back to San Antonio.

Great staff

My stay here was not

Hot tub did not work and management was unconcerned

Staff was uber friendly and helpful! Thanks Angie! Bar staff was top notch. Kathryn was fantastic. Rooms were clean. Property had great amenities! Will definitely be returning

Great Hotel but parking is too expensive!

nice hotel

Staff nice and friendly

The hotel is nice but prepare for parking fees and destination fees.

Great hotel. Very convenient to SeaWorld. Staff was excellent!

Family friendly resort with nice perks! This was our 3rd stay and we will be back!

The restroom kept on making a very loud screeching noise.

The business facilities were adequate. The staff was friendly. We enjoyed our stay.