Hilton Palacio Del Rio

Hotel property, valet and front desk staff were amazing.

Loved this hotel!! Would absolutely stay again. Everything was perfect. Location and views were great. Staff were very friendly and helpful

It was the 2nd stay for us. Both times great service and wonderful staff. Thank you for making our stay wonderful.

We had a balcony river view room. It was nice we sat there overlooking the river listening to music. They offer room service we opted to go to one of there restaurants. Riversedge. The food was delicious. I recommend the Brussel sprouts appetizer. We had a protein bowl and quesadilla both were plentiful and delicious. Beds are very comfy. I would definitely recommend.

Staff was awesome, and delivered extra of their delicious coffee pods upon request. The coffee was great, facilities very nice, access to Riverwalk exceptional, as was the breakfast Nothing

Exceptional

Great stay at all the levels

It was a nice place with awesome staff. It was in a great location on the Riverwalk. Housekeeping in our room wasn't great. There were two of us and the only day there were enough glasses for both of us was the first day we were there. Not a big deal. Just a simple expectation that didn't happen. The restaurants and included breakfast were phenomenal!

There are plenty of amenities nearby, so you don't need to go anywhere else.

Location, pizza restaurant. Nothing

Passable

We loved the location right on the riverwalk. We were able to access everything we needed on foot including the bus to the airport. We were able to visit the Alamo and many restaurants. The room was clean and comfortable, we loved the balcony. We were able to check out at noon and check our bags, so that we could site see, without our luggage. We weren't able to experience everything we wanted because our stay was too short. The pool was disappointing, we didn't end up using it because it looked sad. Breakfast not included.

We loved the location right on the riverwalk. We were able to access everything we needed on foot including the bus to the airport. We were able to visit the Alamo and many restaurants. The room was clean and comfortable, we loved the balcony. We were able to check out at noon and check our bags, so that we could site see, without our luggage. We weren't able to experience everything we wanted because our stay was too short. The pool was disappointing, we didn't end up using it because it looked sad. Breakfast not included.

Exceptional

The rooms are old and need upgrading. The shower is in the bath, low pressure and variable temperature. The window and balcony door is not soundproof. This is a budget hotel which is overpriced because it claims to have a river view. It’s only a partial river view because you have to walk on to the balcony and turn your head (downwards) to see the river. There’s no great benefit to the hotel being on the river walk.

Be aware that there is music being played into the early morningbat the Villita, though they do provide ear plugs for guests.

We had no hot water. It became tepid but never got hot. When you turned the hot water on all the way, the pipes sounded like a jackhammer. You could hear other rooms attempt to use hot water and it sounded like a construction site. We told the front desk on Sunday and gave them permission to enter the room. They didn't fix anything. When we told the front desk about the water as we were checking out on Monday, they were surprised as I guess whoever we told Sunday never passed the message on. They very nicely provided ear plugs because the music from the festival lasted well past midnight.

Perfect location right on the Riverwalk. Super friendly staff, excellent service. No complaints

Perfect location right on the Riverwalk. Super friendly staff, excellent service. No complaints

The location is fantastic and the rooms were comfortable. They did not have my reservation from Booking upon checking in. They were very condescending when asking if I booked through a third party. There was no free coffee, no microwave, no free breakfast, and no free parking. The rooms were very bare bones with few amenities. All of the front desk staff was rude and ignored guests. When I asked for another roll of toilet paper, it took 2 hours for it to be delivered to my room. Upon checking out, there were 5 front desk employees working. Only one person was actually attending to guests. The luxury prices make you think you will get a luxury experience. You can get better service and more amenities at a 3 star hotel.

Everything

To much noise

Good location To much noise

The location is fantastic and the rooms were comfortable. They did not have my reservation from Booking upon checking in. They were very condescending when asking if I booked through a third party. There was no free coffee, no microwave, no free breakfast, and no free parking. The rooms were very bare bones with few amenities. All of the front desk staff was rude and ignored guests. When I asked for another roll of toilet paper, it took 2 hours for it to be delivered to my room. Upon checking out, there were 5 front desk employees working. Only one person was actually attending to guests. The luxury prices make you think you will get a luxury experience. You can get better service and more amenities at a 3 star hotel.

Valet parking is unavoidable but tardy

Exceptional

Street noise was excessive while trying to sleep.

Nothing Everything

Exceptional

Muy bueno y la ubicación excelente

Breakfast and location!

Amazing place…. We walked everywhere great choice

The view was nice and would definitely recommend this place, especially for easy access to the River Walk

This hotel was amazing! The moment I arrived, I was greeted with welcoming staff. The room was absolutely amazing with a great view of the Riverwalk and our own balcony. Lots of shops and restaurants nearby. Would definitely stay here again.

Parking is expensive though.

booked this trip for my parents wedding, the had no working TV and no WiFi available. All they gave them was complimentary breakfast but when they went to get between the times for breakfast they had run out.

The rooms facing the city are extremely noisy. This place is super nice and convenient but that is the only down fall.

👍

Friendly and helpful staff, clean room, perfect location. Was an excellent stay except that I had no hot water for my shower in the morning.

The service to clean the room is too early at 8am. If I’m at vacation, the idea is to relax. Not to wake up early like I’m working. The rest of the hotel and amenities are excellent.

Had a great stay! Will be returning☺️

The location was great. We were able to valet our car and Friday night and not retrieve it until Sunday morning. Everything we wanted to see was in easy walking distance. And when we took the Riverwalk cruise we were delighted to hear that our hotel had a very unique history. As a history buff that was definitely bonus points. The whole staff was incredibly friendly and helpful. Check in and check out was quick and easy. Would definitely recommend!

The hotel was amazing. The hotel is situated perfectly to the river walk, Alamo and anything you want to see. Amazing staff. Couldn’t ask for more.

Hotel was great. However, the cars that like to rev their engines cause you to be woken up all hours of the night especially from Thursday-Sunday night from about 10pm to 4am. City ordnance should do something about that as all the hotels must be affected. Hotel does provide you ear plugs but they really don't help.

Excellent hotel

Hotel is very nice. On the River walk. Very busy area. Room is wonderful view with balcony. Spacious and comfortable bed. Cute set up furniture. Breakfast restaurant and their servers are Wonderful. Staff at desk need to respond better with issues/conflicts online reservations. They should call and find out for customer what’s going on. I was told to call myself. I did have my confirmations and receipts. Stood at desk for about 45 minutes trying to check in. We unloaded our own luggage no bell hops because that wasn’t coordinated with the valet team. Beautiful views and great room.

Great location and the staff was great!

10 out of 10!

i was locked out of my room. i was dissapointed in the hotel

Elliot at front desk on Saturday evening September 12 made our whole stay by helping us find food after the MCR concert!!! Great stay!

Loved our stay! Absolutely beautiful hotel and perfect location!

Perfect location, right on the river walk and restaurants, coliseums and mall.

Lack of amenities and add ons for the price does not add up. Rooms were sub par at best. All your paying for was location. Valet was nice to come and go as you please. Lots of restaurants and bars within walking distance. Not having breakfast included with the stay is a crime. Do better!

Beautiful downtown property right on the river. Easy walking distance to all the major attractions. Very spacious rooms and ample space in the restroom. We loved the service in the bar.

Amazing breakfast.

Rooms are spacious and beds are super comfortable.

Everything it’s great

Great location. Room was amazing. 730 will be the room I stay in every time.

Good location. Service not great, house keeping did not came to clean our room until the day before we left. Hallway closet motion keep turning on every time you get up in the middle of the night to go to the bathroom, waking up everyone in the room and there is no way to turn it off.

The property is right on the river walk, with colorful, happening views of the river walk & the city from the Riverview/balcony room. Complimentary breakfast via expedia at one of their restaurants right on the Riverwalk made it even more perfect. The only downside is the valet parking $60/night. I did still give this property a 5star for everything else.

Convenient location and helpful staff

Everything was great other than my u er order that was stopped up front as they would not allow them to deliver to the door. That’s all ok but I wasn’t informed until I had to start looking for it. My food was held hostage for almost an hour in the lobby sitting on a table. Needless to say we didn’t eat it and had to go grab food. Not a big deal but definitely an inconvenience and a waste of money.

I loved the property location as well as the valet parking option.

The staff were so kind and helpful. The decor was so nicely done with a boutique feel to the decor. Pool time, me time and right on river walk. The staff treated me so well! It was my bday and they went extra for me.

Amazing service and perfect location

Room was clean and staff was very welcoming.

Best bed and pillows by far of any hotel I’ve stayed in Breakfast experience excellent. Wait staff very courteous and professional.

All staff, from the valet to the front desk to the bar/restaurant at the riverwalk all hotel personnel were very welcoming, polite and respectful. The staff went above and beyond to make my stay very relaxing. Kudos to the entire staff at the Hilton Palace Del Rio. Also, the hotel room was very nice, especially the balcony which was very relaxing.

Everything was nice. The only problem we had was at check in. The computers were down, so it took a little longer to get checked in.

Nice hotel.

the only issue we had was the fridge did not work properly.

Staff was very friendly and professional upon check in and check out

The only thing was I had reserved a room with a view of the Tower of America not knowing a building had been built in front of it... But I was giving a room of the Riverwalk which had a view of the city, so I was glad they gave me that, better than the other view of a hotel.

One of the best hotel says I have ever had. Clean, quiet, friendly, and I was so thrilled to have an espresso machine in my room! I will stay here again when I visit San Antonio.

Really enjoyed my stay there. The front desk staff at check-in was delightful. My room was very refreshed and clean. Overall a very nice stay.

It was perfect for my work trip. Surprisingly quieter than I expected and it was a clean, well maintained room. Would book again!

Great hotel

Great location! The hotel is right on the Riverwalk. Room was nice and clean. The staff was very professional and kind. The bar lounge offered a variety of drinks and the bartender was amazing. Will definitely stay here every time we go to San Antonio.

Our stay was good and staff was friendly 👏

Everything was very good

Everything was good

Staff is great, rooms are cool. Everything was great, I will stay again

Un hotel con una excelente ubicación para visitar en familia a solo un minuto del río,una excelente atención con los clientes,todo muy limpio y bonito llevo visitando este hotel por tres años consecutivos y no lo cambiaría,gracias por su atención.

the location is perfect!

Everything was great we had a good time

Had a great one night stay, will be back.

Limpieza y gran servicio

Great location near the Riverwalk nice clean hotel has a bar downstairs that’s convenient. A little convenient store inside is convenient. Also close to CBS if you need some more personal items I didn’t get a chance to try the restaurant inside but there’s plenty of restaurants nearby beautiful view beautiful view from the balcony.

Loved my room and the staff were nice and very helpful.

Easy walk to the convention center. Rooms were very clean. Loved the water machine next to the ice machine.

As always enjoyed the stay! It was our 50 th wedding anniversary and enjoyed the he riverwalk and how close everything is. A variety of restaurants to choose from was exciting to try new ones. We will b back!!

It was great!

As a family of 5 we booked two connecting rooms. This let us see direct differences in rooms. One had minor details different, soap holder vs not, different functioning shower/bath faucets, etc. you can tell the rooms are dated but they are clean and smell fresh and views are great. Really appreciated the water dispensers. Front desk was friendly and helpful. Valet was great. Restaurant that was part of the hotel, staff weren’t friendly or inviting so we did not eat to know how food was. Plenty of nearby places to eat so we just went other places. The pool was dated and dark, those of our family that didn’t swim and just sat in patio furniture were bitten up by something all over lower legs. Overall we did enjoy our stay and would stay again.

Very nice

Great place to vacation!

We lived our stay! Staff was friendly and helpful. Great location in walking distance to everything we wanted to do. Rooms clean and spacious

Excellent location. Directly on the Riverwalk. Rooms were spacious with balcony. Staff was very courteous.

Both pools were closed minutes before an pre booked event. Parking prices are ridiculous and not posted. I didn't learn about it until after checking in. Views are hit or miss. There was a giant roach in the hall way in front of our room. My roommate killed it but left it there and remained there the duration of our stay. Meaning carpeted hallways are not vacuumed. I misplaced an ítem in my room but ended up finding a couple of kids toys. Definitely confirming rooms aren't vacuumed or cleaned well. I always wanted to stay at the River with a balcony. But unfortunately wasn't the best experience. Don't recommend.

Excellent location on Riverwalk. VERY CLEAN.. Renovation very nice...

Can beat the Riverwalk location!!!

Very clean piece of property. The only problem was that they could not find my reservation that was booked through. Expedia took a good 20 to 30 minutes to get this. Figured out was tired from traveling. So it was discouraging having to wait around 20-30 minutes to let them figure out and find my reservation. Other than that it was a good day. Thank you.

I have not received a copy of the bill. I was told at check put it would be emailed. It has not been.

Great location on the river walk. Really enjoyed the British bar near by- amazing burgers. The buckhorn museum was fun and close by. Hotel staff were great, used valet as it was easier. Front desk quick and nice. Would stay again.

The staff were very helpful and provided us with the best experience. The pool was clean and my kiddos enjoyed the use of the pool. Plenty of staff on hand walking the pool area and observing the area. We asked for a late check out and the staff were very polite and said “sure no problem”. Very pleased and will be back next summer for two nights.

Overall, everything was pretty great. The only thing I didn’t really care for is having to pay $60 for valet parking.

Room was clean, modern and spacious. We really enjoyed our visit.

Nice hotel on the river walk with multiple dining options. Food was so so. Generally people were nice, but miscommunication about the car and valet was annoying-Teslas need a keycard and a code, they called the room not the guest cell to ask for keycard which they had and then yelled that they needed it now! Excuse me? Hair in shower and coffee maker wasn’t plugged in or even NEAR an outlet…. Don’t make me think at 6am…. Comfy room and bed but the street noise at night will keep you up- hence ear plugs on your night stand, get a room facing the river.

This place was awesome.. not many places offer balconies anymore! Staff was so kind, everyone was accommodating and nice

Great location, nice staff

Great service

Everyone one was helpful and professional.

Everything was amazing!

If you were not up early you had Luke warm showers. Other than that the place was great! In the mid of it all on the Riverwalk.

Everything was fantastic!

Enjoyed my stay, perfect location

Everything was clean and well kept. Staff was excellent, friendly and courteous even though they were overwhelmed with the extremely large amount of quest in for the July 4 celebration. The only problem we encountered was getting our car. There were so many guests wanting their vehicle and with the parade going on, it did take extra time to get it.

The views from this hotel are simply amazing - S. Alamo on the streetside and the Riverwalk on the back side. Incredible food options in the hotel and within a few steps. You cannot go wrong here, regardless of why you're in San Antone!

Excellent !! Definitely will be back next year!!

Pay daily for WiFi? Check. Pay $65 for valet and wait 15-20 minutes for your car and your driver is expecting a tip? Check. Elevator so slow and congested that you have to take 9 flights of stairs down with two small children? Check. It felt like we were constantly nickel and dimed here. The best part was being right on the Riverwalk… I guess that’s why we payed the premium.

The only reason I booked the hotel was for the pool so my kids could swim, and when we arrived after already paying they informed me that the pool was undergoing maintenance. Very disappointing they should have let me know before I booked.