Hilton Garden Inn San Antonio-Live Oak Conference Center

Love them so nice. Will come back I’m sure

Lucky at the front desk was very kind and helpful. She remembered us and that was meaningful. Serenity was our server for breakfast. She was very sweet and helpful. I can't say enough about these ladies , they made both made a great impression on us and we will be back.

Everything was amazing

Great stay, i would stay here again .

Lobby was under construction and room was a bit rough but all was clean and staff was all friendly. Would stay here again but w

Location. Window covers. It started that the place was under construction but was noted on we site. I had to walk around because main door was closed. It was warm in the building. 1st room, ac didn’t work. 2nd room, was dirty and 3rd room the keys wouldn’t open door. Then the 4th room, the soap thing was broken. For having to pay $200 upfront, I shouldn’t have had that many problems.

Great stay

Clean and comfortable. Had a small issue with the AC but it wasn’t too bad. Half the vents weren’t blowing cold air. The staff offered us a room change but we had already unpacked so we just stayed in the room. We always enjoy our stay at this hotel.

N/A everything was great!

Good hotel with affordable price and parking included. The staff is really nice and polite.

Location and staff Room was dirty with caked on dust and hair, had broken blinds and broken toilet seat.

The room was clean, I should mention that there was construction going on so it makes sense why the room also looked like it could be going under upgrade soon too.

Location and room was comfortable and clean Wish the breakfast was complimentary instead of having to pay, as other hotels offer complimentary breakfast.

Nice hotel for our family reunion,

The hotel is currently under renovation. The service could definitely be better; I asked for a towel and was told they were out, but another guest was given one just five minutes later.

The hotel is having some renovations which did cause a little inconvenience when registering. The initial room that we were assigned on the 2nd floor was in front of the air conditioning chillers. They were way too noisy so we requested a different room. The next room that we were assigned looked like it was partially clean so they assigned us to a 3rd room. Overall the staff was great but the issues that we had with the rooms were disheartening.

the location was good and the hotel was clean. staff and no free breakfast for the price.

Hotel website should be honest and report massive ongoing renovations at location. Rooms that have not been updated should resolve issues - we have pictures to support issues with ongoing issues with furniture, AC issues, mattress that should be replaced and bedding should be for summer weather, not heavy winter duvet. Staff said furniture and design was 11 years old - evident from torn up chairs, leaking shower stall and lumpy mattress. We were booked for 2 nights and we departed after 1 night

A lot of construction around the hotel but not the hotel's fault. It just made my GPS a little challenging

We arrived to the hotel got our room we have my grandson with us we settled in and shower was stopped up and sink. They did move us to another room and tv was acting up and the lights kept flickering in bathroom ..

We love the location. Everything is great. We will always be back.

This was my third time at this hotel. I loved the room, the location, and the service. The computer system was not functioning when I tried to check in at 5pm. I was unable to check in until 10pm.

Interior Parking lot

My AC broke and we had to stay at a hotel and Hilton made us feel very comfortable. Our room was ready and the welcome was a blessing.

During our stay, the hotel was under renovations. Food was just ok. No breakfast included. Pool was nice.

great stay, even during renovations.

The Staff N/A

The staff was accommodating.

Great location and clean

Good

The room had unclean carpet, we were given accessible shower without the ability to fold the bench. Ants and crickets in the room. Not returning to this hotel and would not recommend.

Great location. Lobby was just under construction

yes

Clean Friendly

Location to family. Staff members engaged in unprofessional behavior and conduct. A white woman claiming to be a manager but worked in the kitchen refused to help my mother when a couple staying at the hotel were verbally attacking her and threatening her with physical violence. They told my mother and the police officer that the cameras didn’t work. The black guy that worked in the kitchen was on the patio instigating the drama and also said the cameras didn’t work. The hotel took no action when this couple along with other guests harassed my mother in her room. The hotel staff made derogatory comments and statements about my mother in front of and to other guests. When I arrived at the hotel to see what was happening, the hotel staff did nothing as the female guest continued to yell and scream at my mother. She then turned to me and called my husband and myself bitches then said she would call her family to the hotel to physically assault the three of us.

Really enjoyed or stay.

N/a

Very good

Clean, comfortable beds, clean bathroom, clean throughout entire hotel. Quiet and accommodating. Even though they are currently renovating, it did not disturb us at all!

Wish I had known the hotel was in renovations before booking.

Under construction

Very nice motel. Staff was friendly and the place was very clean.

It is an excellent hotel. I highly recommend it.

The bed and paying for breakfast

Also Breakfast was included on the package hotel always on the Hotels have coffee all day long , but Hilton for some reason doesn't have coffee courtesy I dont know why? I'm not come back at all

Never again, Hilton garden inn.

Location Dirty room

If listed my mistake for not seeing it.

Everything was perfect and the hotel had fabulous amenities!

We always come back to this hotel because it consistently exceeds our expectations. The rooms are always clean, comfortable, and well-maintained, making it easy to relax. The hotel is quiet, which makes for a great night’s sleep, and the staff is always friendly and welcoming. It’s our favorite place to stay, and we highly recommend it to anyone looking for a comfortable and peaceful hotel experience.

Very comfortable and clean. Has parking

Amazing stay. Will be the place I send all my friends and family to.

Staff very courteous and helpful, location was good with close by restaurants however the remodeling caused an inconvenience. If I would have known I would have booked somwhere else.

Property is under renovation so lots of plastic closing off areas- but great stay overall!9

Great location. Clean, comfortable room. Convenient parking and multiple entrances. Complimentary coffee and cucumber water. Great place to stay!

I don't understand how this hotel got a 9.0 (Wonderful!) rating on Hotels.com. It is under renovation and a total dump. Old stained carpet in the common areas and rooms, main entrance closed and temporary walls are up. But worst of all, our AC didn't work, so the reoom temperature was 76 and humid, despite the thermostat on the wall and the HVAC were at 68. I would like a refund!

We stayed during renovations but the property was clean. Our room had a terrible sewage smell. It only got worse through the weekend. The guy a couple doors down said his did too. Our friend was staying across the hall and it did not smell that way but the AC wasn’t working that great in her room. It seems like they are working on fixing the issues

Room was great but I checked out 2 days early and never received confirmation and I’m trying to see when I get a refund back .

My complaint would be to make travelers aware that the property is under Renovations and there is no bar or restaurant at this time. For me I would've chose somewhere else to stay where those amenities were on the Property.

i was sadden to learn I would not receive points for staying because I did not reserve through the Hilton site. I was unaware of that. Loved the location and access to restaurants and stores. Good area! This helped as complimentary breakfast was not an option.

these things are understandable considering the remodel, however it would have been good to know this ahead of time.

The hotel is very nice and quiet the staff is very friendly ❤️❤️❤️

No one was available when I checked out at 6:30am, front desk unattended. The toilet seat was too low hopefully with the renovations the toilets will be higher for handicapped and seniors.

The rooms were clean Drilling and hammering all thru out the night. Wall plugs without any power.

Super clean, great location

They are renovating and it was not a pleasant experience

Thrvroom was very cold It didn't have a do not disturb sign

Clean and comfortable. They were remodeling and a little crowded due to the remodeling.

!

Only a couple things to keep in mind, breakfast isn’t free so you do have to pay for it. Also, the freeway construction makes it a bit tricky getting to the property when coming off I-35 from either direction. Overall though, we had a great stay and it worked well for what we needed.

Property was clean and quiet. Staff very friendly. Great location.

Nice hotel. This is the second time staying here. Close to RAFB. Will be back

Staff

We were locked out of our room when we returned late from Fiesta downtown and the gentleman working the desk assisted us without delay. Unfortunately, I did not get his name. As well, if you find yourself with some extra time on your hands, it is a short walk to Uncharted Adventures. They have some really fun activities to do! Highly recommend.

Clean room nice and cold

It was clean and well maintained

Staff was great

I enjoyed my stay. No complaints. The staff was very welcoming, room comfortable and clean.

Yvonne was so helpful and great customer service. Went above and beyond

There was ants and even a pillow with blood on it

Great location , friendly staff , rooms need a refresh !

Great stay! Clean rooms, friendly staff, and a perfect location.

There was ants in our room and there was a pillow with blood Stain on it .. didn’t like the sliding door for the Restroom

Very friendly and the lady in the front Yvonne was the best. She made it so easy to check in and was very friendly. Always had a smile and gave a warm greeting

The breakfast is great for the price. The lady assigned there was so accommodating and did an excellent job serving us. The location is great and the area is so safe.

The staff was friendly and welcoming. I had a nice stay.

I paid for a service that I did not utilize. Or at least I thought I did.

Room was pretty clean. Staff was nice. Would stay again.

Clean room great staff comfortable beds

Staff was poorly trained, they always have issues at front desk... customer service is optional.

Clean room, friendly staff comfortable bed but pillows where flat and terrible.

Water pressure in room was very low had trouble with shower and toilet

Right in the middle of our shower in the morning, the water turned off and on several times. Streaming services on the TV kept going off the air.

Not so much clean

Unexpected fire alarm at 7am.

Ants in room, poor water pressure, and limited parking.

Iy was wonderful

Staff were friendly, property clean and comfortable. Location perfect.

clean nice area but brekfast menu not so great for the price.

Clean rooms, easy check in and super quiet.

Room was clean and staff was very courteous… we had a great time

Staff very friendly. Loved the ambience. Buffet a plus.

Jackie. She is the nicest and most helpful person that I have ever dealt with at any hotel

Room service, customer service was great, information provided well at check in. The service desk rep, was professional

My stay was perfect. Everyone was very kind. The room was very good, clean and without any unpleasant smells. I will definitely come back here.

The room was good and the lobby area is very welcoming. Staff is very attentive, one server stood out for me, her name is Tommie. She was so attentive, polite and engaged in conversation with people staying at the hotel. Great staff!

Staff was very friendly.

We've stayed here twice and had great service and experience

Room was super clean. The people were super friendly.

Bed sheets smelled; Shampoo etc smelled disgusting; only 1 sugar and 1 creamer provided…definitely not enough and couldn’t sleep because there was too much light coming in through the window which didn’t allow me to close them! Way too loud with all the cars/trucks roaring by. Never again!

I was happy to see from my recent visit that Ms. Luckey is still working for this hotel! She is a valuable asset, and always goes out of her way to ensure my stay is First Class!

Clean and friendly staff.

This was my second stay and I will definitely return

The room was clean and the bed was comfortable. My back was happy. The folks at the front counter have been super nice and great service. I have stayed here multiple times when visiting my family. This is my go to hotel when i do.

Room was clean and spacious.

The room was good, but the ADA shower head did not work.

The rooms were very clean and they cleaned it that morni g duri g our 2 day stay. Thank you for that.

It is very clean and nice.

The staff was amazing and very attentive. I felt like home.

Awkward with a big family