Hilton Garden Inn San Antonio Downtown Riverwalk

We had to move rooms; the TV didn't work in our first room, and the bathroom was a bit dirty. The 2nd room was better, but the thermostat seemed off. It was either too hot or freezing all night. Also the pillows weren't fluffy at all

Close to everything. Very safe.

Location is great; staff super friendly My room was dark; smells like roach spray bigtime; carpet was wet(!); and the toilet was tricky to flush; had to ask for a non slip mat for shower bc it was indeed very slippers. This should be included as a safety precaution automatically.

Nos gusto mucho el hotel, todo cerca y muy limpio y los empleados muy serviciales.

The location was perfect for walking to all our destinations. Easy check-in and easy-check out. Breakfast at the hotel was good, paid on our room. The bathroom paper holder was held on by a sharp screw, should've been replaced. The blinds were off the track and wouldn't go up or down, I fixed it myself. We checked in on a Tuesday and expected housekeeping on Thursday to replace towels etc. At 3pm they still had no shown up. I went to front desk and asked for towels and put our towels & trash outside our door. Half hour later a gentleman knocked on door and handed me towels. An hour and a half later housekeeping knocked and we told them the gentleman already dropped off towels (so our room was never actually seen by housekeeping) When we checked out we were not asked how our stay was or any questions, just given a receipt.

Proximity to everything

Room was not cleaned on arrival. Breakfast and location were good

We found a roach under a coffee cup in our room and was told a manager would contact us and they never did. Nor did they return my calls.

We found a roach under a coffee cup in our room and was told a manager would contact us and they never did. Nor did they return my calls.

Other than the location nothing It was old and dirty, not well taken care of.

Other than the location nothing It was old and dirty, not well taken care of.

Great

Breakfast choice’s were good.

very noisey

very noisey

Expensive valet parking required.

Location

Did not have breakfast We paid 50.00 for valet parking under the assumption that our vehicle would be parked in covered parking. When we got our car out of valet the entire car was covered in a sticky residue. I reached out to the manager to explain the situation and I never received a response.

Expensive valet parking required.

Location

We loved the location of the property! Staff were all very friendly and helpful.

Staff was wonderful! Really helpful.

Parking tough. Expensive valet necessary

Location is great, and the room is good

The elevator was very slow and you have to wait for a good while for it to get to your floor.

The elevator was very slow and you have to wait for a good while for it to get to your floor.

Location is great, and the room is good

Housekeeping and valet

Centrally located and the staff was always available and helpful.

Very Clean! Close to the river walk, the Alamo and lots of good restaurants! Great experience!

Loved it my wife loved the place next time we need to go will be back

Breakfast was not included with our room, but for only $10 we were able to order from the menu a wonderful breakfast. They also had a breakfast buffet for $20, which we did not participate in.

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Everything was great!

Everything was great

The staff they were really rude the lady rose was no help she also had an attitude when I was asking questions I had request for the room and rose the reception was making remarks as well horrible first time experience she was very disrespectful I will not be returning to this hotel

The staff they were really rude the lady rose was no help she also had an attitude when I was asking questions I had request for the room and rose the reception was making remarks as well horrible first time experience she was very disrespectful I will not be returning to this hotel

Everything was good

Greta staff, clean room, big restroom. Beds comfy. Valet guys are top notch!! Close to Riverwalk and Alamodome!!! Will definitely stay here again.

Valet parking - needs to be equipped with charger our battery was dead we had to walk to our car 3 blocks away and get it jump started ourselves

Everything was clean and the staff was friendly. Valet parking was nice and we were so close to the riverwalk we could walk everywhere but was shocked on how much it was a night. I guess it could be cheaper than other parking garages. Overall it was a great stay.

The room was clean and was nice there was a microwave.

great experience, very clean property

Great option in Downtown!

Also disappointed had to sign up to get free WiFi.

Beautiful hotel , personal was fantastic , so were the valet guys !! Loved the text messages option, any time I had a question didn’t have to call just text and they would respond

Everything was amazing. Location, room and staff were awesome. Will definitely be staying here again!

My room was dirty. Air-conditioning was very loud fingerprints all over the door, bathroom door, refrigerator door and drawers. The blind did not work so I couldn’t lower it down to block the sun in the morning. Staff was very friendly. The pool was too small now I understand why they only took a small picture of the pool. Must’ve been an old picture because sunshade was broken and rusted out. Chairs were old no remote for the outside TV.

Front desk staff were very friendly and helpful, hotel was clean and comfortable

The staff was great, very helpful. Everything was clean. The location was perfect.

The location

Close to the river walk but no parking close by

Staff and services are very slow. I called the front desk to fix the TV. He came to fix it the next day. In addition, we asked for House cleaning at 10 a.m., and they showed up at 5pm.

Great location at reasonable rate

Itnis a nice hotel. Just dont try to park a car. The parking was around $47 per night if you use their valet. Good luck finding parking if you dont. I wish that they had spelled it out more clearly. I might have stayed somewhere else. We were on the Houston side and there was loud music at night.

Enjoyed being on the Riverwalk and all the beautiful things to look and and do!

Amazing stay.

Easy check in, large comfortable rooms. I wish there were firmer pillows and more of them, but a great place overall.

We found a dirty sock in the room, the glasses of a previous guess, mosquitoes around the room and I felt itchy every time that I laid down.

Great experience enjoyed my stay

Staff was friendly

Friendly and welcoming staff

good location, a bit noisy on Saturdays, close to pubs and eateries. Would use again.

Valet crew were awesome ! Very helpful and friendly

Over all a great stay

Clean room, helpful friendly staff, and decent pool.

A great place to spend 1 night.

The downtown area that we were in was absolutely perfect and walking distance to everything we wanted to do!

Great experience

highly recommended very clean and close to everything

Great interaction with staff, very pleasant and helpful

We really enjoyed our stay, we had a faulty TV and the engineer there came up and gave us a brand new TV and was super nice and helpful! Everyone was super helpful

I never received a message from valet regarding my pick up for my car, I asked about it and they said they would send one, no message. Went to get my car the next morning and they asked for my # off of my message that I never got. The shade in our room was broken so we had to try and sleep with the bright light shining in the window. Reported to the front desk and she really didn't care.

Not enough luggage carts, staff did not help in getting more for us to use.

Parking sucks, an extra $200!!

It was great

bar was closed the first day , open the second .

They couldn't contact her so , @ 3A somehow they figured out who I was and called me to come retrieve it. Above all Adam at guest services went above and beyond to make our stay pleasant 🙃I would highly recommend them

great location, clean room, great communication with staff!

We paid for valet and when my vehicle was brought back to me it smelled like marijuana. The entire vehicle. I did inform the lady at the front desk and she stated she would issue a refund for valet but did not apologize and said your refund will take care of that. I find that very unprofessional and disrespectful for someone to be smoking inside someone else vehicle.

The location is perfect if you are in town to visit the Riverwalk and the Alamo. Both are within a few minutes walk.

Very clean room, very nice staff, everyone was kind, helpful and respectful, great location, close to great nightlife, riverwalk mall and areas to eat

The listing on Expedia shows the pool has a bar and breakfast is included, to which neither is true, so head's up. Everything else was great, though, and a great location downtown.

Clean, staff is great, valet parking available

The valet attendant was quick and courteous which made our stay even better

Great experience! I will definitely be going back

Amazing customer service! Thank you Destiny!

At check in, we were only told about the hotel’s location near the Alamo and River Walk. We were not given the hotel information sheet or told about any of the facilities. We only discovered on our final morning that there was a rooftop pool, which was extremely frustrating as we would have used it throughout our stay - had we known!!!!! Breakfast was also handled very poorly. We had breakfast included in our booking, but the staff directed us to order from the menu or pay $20 per person and then attempted to charge us for the items on the menu!!! Nobody asked for our room number or checked whether breakfast was included before taking the order. This gave us the impression that guests may routinely be charged without their booking details being properly checked, potentially resulting in additional charges and tips that should not apply. BE AWARE OF THIS. Overall, the room and facilities were good, but guests cannot make use of the facilities that they are not told about. Better communication at check-in and a more transparent breakfast process would have made a significant difference to our stay. This resulted in us having a bad post-feeling about this stay overall.

Really nice , close to all attractions downtown,we would stay again!!

I would recommend 100%

Great hotel, great location, clean pool. The building engineer definitely takes pride in his job. This was our second stay and I would stay again!

Good place to stay!!!!!!!!!

Great hotel that was/is close to everything. My only wish was that the bar stayed open longer but other than that prepare to have a great stay.

Location was excellent, parking however was not included, we got charged for parking. We had to asked for towels more than once before it was delivered to us. Breakfast was delicious although it was not continental breakfast.

Rooms were not ready on time. There were bugs in one of the rooms that I reserved.

The only thing that I recommend for the hotel is to add some more lighting or lamps to the room we were in which was 511, because it was kind of dark in there when we wanted to use the desk area. Other than that we thoroughly enjoyed our stay! Thank You!

It was extremely close to the venue we were attending. There were restaurants, Voodoo donut shop, pizza and ice cream all within a block or two. What I don't like is the parking. No one should have to pay $50+ to parking for 1 night. That is extremely ridiculous. SA Texas is not New York. Coming from the Ground floor, there's no signs telling you where the lobby is. Very confusing. Why do you have to ask for shower mat? The shower floor was dirty. The color on the television was blue.

i loved literally everything about this place

Always stay here and always a great time

Found the bathroom with hair on the floor and shower. Light fixture was hanging down. Great location. Rooms were outdated and not worth the price of room.

It was a great 4 days. The staff were always there when we needed them. Will definitely come back for our next staycation.

Great location near Riverwalk and Mall, lots of areas to visit. Great Staff and good breakfast to start your day.

Good hotel for individuals looking to be close to the San Antonio night life and river walk. Not the best hotel for families with little ones looking to get an early night sleep. Parking not available on hotel ground, only Valet parking available or paid parking lots. Staff personnel were top notch.

I was there for 4 nights and my room was only visited by house cleaning once. And when they did, they didn’t clean just added towels that’s it.

Front desk was notified (9 pm when we got to room)that our TV wasn't working or either we were doing something wrong. Front desk acted inconvenienced(attitude is important) and said maintenance would check it the next morning (when we left). They did offer free breakfast which we turned down. Front desk also said we could come watch TV in the lobby. Management apologized the next morning and gave us points. Otherwise, I would have rate 1 or 2. If these 2 things (TV not working, bad employee at Front desk) had not happened, I would have rated 4+, despite parking.

The only reason I didn’t give a 5 star was because the elevators were out limited to only one working the majority of the time. Also, we had to request clean towels multiple times and when asked. They said they ran out. My card was also charged twice at check in and again for using valet for 5 days when in fact we only used them once. I reccomend you be sure to ask for a receipt to be sure you don’t get charged for things you didn’t use. Other than that… it was great.

We did have to ask for bath towels and a luggage rack. Our room was not serviced on our only day there and we had to ask for wash clothes, water and more coffee. The desk staff were great and the requests were filled quickly, but these were things we shouldn’t have had to adk for.

The parking was excellent and safe. The car was waiting for me and I didn't have to wait when I got downstairs. The staff was more than helpful and friendly.

We will not be coming back.

Everyone we encountered were so friendly and helpful

great accommodations. Helfpful staff and clean.

It was awesome. It was nice even though one elevator was broken we managed. But they fixed it.

Not a very good experience. The conveyance of being downtown was great but the hotel was below expectation. Lack of cleanliness, missing accessories (iron, coffee maker, towels etc..). Expressed my frustration to an employee and was very dismissive.

One of elevators need to fix. It’s unusable.

Great!

The hotel did not provide water for the in-room coffee maker. Which as it turns out was broken anyway. We were informed at check in that the room would only be serviced every other day, which was fine, but it was never serviced. The shower soap dispenser was empty (good thing I brought bar soap). We asked for wash cloths and they never arrived; we were told 'they were doing laundry'. The hotel was close to Riverwalk, which was convenient, just be aware there is a heavy homeless population in this area. It is unsettling if you are not used to it, and we were not. The Valet service was pretty good, considering I think they are understaffed. The Valet people were personable, the server in the dining room was good. Order off the menu and not the buffet. The buffet is OK if in a hurry and you eat a lot, but for $20.00 it was a better option for us to order off the menu. I don't think we would stay there again.

Great location! Close to Riverwalk. Rooftop pool was very nice.

We stayed there the weekend 5/29 and everything was great I just think the the valet park is ridiculous $47 per day.

Great stay at the Hilton . Will stay here again

Valet Richard was a jerk. There was on maintenance guy wish I got his name but he was on top of his game. Not a bad location, reasonably priced, maybe it was an off day but yea it wasn’t “great”