Hilton Garden Inn San Antonio Downtown Riverwalk

Great experience enjoyed my stay

Staff was friendly

Friendly and welcoming staff

good location, a bit noisy on Saturdays, close to pubs and eateries. Would use again.

Valet crew were awesome ! Very helpful and friendly

Over all a great stay

Clean room, helpful friendly staff, and decent pool.

A great place to spend 1 night.

The downtown area that we were in was absolutely perfect and walking distance to everything we wanted to do!

Great experience

highly recommended very clean and close to everything

Great interaction with staff, very pleasant and helpful

We really enjoyed our stay, we had a faulty TV and the engineer there came up and gave us a brand new TV and was super nice and helpful! Everyone was super helpful

I never received a message from valet regarding my pick up for my car, I asked about it and they said they would send one, no message. Went to get my car the next morning and they asked for my # off of my message that I never got. The shade in our room was broken so we had to try and sleep with the bright light shining in the window. Reported to the front desk and she really didn't care.

Not enough luggage carts, staff did not help in getting more for us to use.

Valet parking

Parking sucks, an extra $200!!

I love where the property is located My issue was the restroom. The tub water did not work properly.

Did not have my reservation we made through Booking.com and gave us a room with two queens instead of the king. Snarky front desk people. not helpful. My car got hit in their parking garage, not cameras, no help. Any useful help or cooperation from the hotel staff. Once you book with booking.com they are no help.

It was great

bar was closed the first day , open the second .

The location was supreme! We were within walking distance of everything. The staff were kind. The breakfast was not complimentary for the price of the hotel. There was also a stale smell in our room upon entering.

The parking, it's valet unless you can find one close by, and the parking lot was blocks away, not convenient .

They couldn't contact her so , @ 3A somehow they figured out who I was and called me to come retrieve it. Above all Adam at guest services went above and beyond to make our stay pleasant 🙃I would highly recommend them

They canceled my reservation and didn’t tell me. Upon arrival I was told I didn’t have a room.

great location, clean room, great communication with staff!

We paid for valet and when my vehicle was brought back to me it smelled like marijuana. The entire vehicle. I did inform the lady at the front desk and she stated she would issue a refund for valet but did not apologize and said your refund will take care of that. I find that very unprofessional and disrespectful for someone to be smoking inside someone else vehicle.

Walking distance to river walk Liked everything

The facility was well upkeep but the room was smaller than I expected. Bed was very comfortable, TV channel and apps were great. The staff was exceptional and I loved having the valet. The location was within a decent walking distance to riverwalk and nearby businesses.

Prices of the drinks they sold there and the blankets on the beds

The location is perfect if you are in town to visit the Riverwalk and the Alamo. Both are within a few minutes walk.

Very clean room, very nice staff, everyone was kind, helpful and respectful, great location, close to great nightlife, riverwalk mall and areas to eat

The listing on Expedia shows the pool has a bar and breakfast is included, to which neither is true, so head's up. Everything else was great, though, and a great location downtown.

Clean, staff is great, valet parking available

The valet attendant was quick and courteous which made our stay even better

Great experience! I will definitely be going back

Amazing customer service! Thank you Destiny!

At check in, we were only told about the hotel’s location near the Alamo and River Walk. We were not given the hotel information sheet or told about any of the facilities. We only discovered on our final morning that there was a rooftop pool, which was extremely frustrating as we would have used it throughout our stay - had we known!!!!! Breakfast was also handled very poorly. We had breakfast included in our booking, but the staff directed us to order from the menu or pay $20 per person and then attempted to charge us for the items on the menu!!! Nobody asked for our room number or checked whether breakfast was included before taking the order. This gave us the impression that guests may routinely be charged without their booking details being properly checked, potentially resulting in additional charges and tips that should not apply. BE AWARE OF THIS. Overall, the room and facilities were good, but guests cannot make use of the facilities that they are not told about. Better communication at check-in and a more transparent breakfast process would have made a significant difference to our stay. This resulted in us having a bad post-feeling about this stay overall.

The location is amazing. The pillows need to be upgraded.

Really nice , close to all attractions downtown,we would stay again!!

I would recommend 100%

Great hotel, great location, clean pool. The building engineer definitely takes pride in his job. This was our second stay and I would stay again!

Good place to stay!!!!!!!!!

N/A

Great hotel that was/is close to everything. My only wish was that the bar stayed open longer but other than that prepare to have a great stay.

Location was excellent, parking however was not included, we got charged for parking. We had to asked for towels more than once before it was delivered to us. Breakfast was delicious although it was not continental breakfast.

Location & comfortable Only 2 elevators... loads of waiting

Rooms were not ready on time. There were bugs in one of the rooms that I reserved.

Friendly staff

The only thing that I recommend for the hotel is to add some more lighting or lamps to the room we were in which was 511, because it was kind of dark in there when we wanted to use the desk area. Other than that we thoroughly enjoyed our stay! Thank You!

It was extremely close to the venue we were attending. There were restaurants, Voodoo donut shop, pizza and ice cream all within a block or two. What I don't like is the parking. No one should have to pay $50+ to parking for 1 night. That is extremely ridiculous. SA Texas is not New York. Coming from the Ground floor, there's no signs telling you where the lobby is. Very confusing. Why do you have to ask for shower mat? The shower floor was dirty. The color on the television was blue.

Location I was double charged and I’m still working to get a resolution

i loved literally everything about this place

I asked for fresh towels on second day when I checked in. We did not receive them. It took three more calls to finally get the towels. When we arrived, we were not able to enter the hotel when we pushed the door button. Finaly another guest let us in

Always stay here and always a great time

Found the bathroom with hair on the floor and shower. Light fixture was hanging down. Great location. Rooms were outdated and not worth the price of room.

It was a great 4 days. The staff were always there when we needed them. Will definitely come back for our next staycation.

Great location near Riverwalk and Mall, lots of areas to visit. Great Staff and good breakfast to start your day.

Good hotel for individuals looking to be close to the San Antonio night life and river walk. Not the best hotel for families with little ones looking to get an early night sleep. Parking not available on hotel ground, only Valet parking available or paid parking lots. Staff personnel were top notch.

I was there for 4 nights and my room was only visited by house cleaning once. And when they did, they didn’t clean just added towels that’s it.

Front desk was notified (9 pm when we got to room)that our TV wasn't working or either we were doing something wrong. Front desk acted inconvenienced(attitude is important) and said maintenance would check it the next morning (when we left). They did offer free breakfast which we turned down. Front desk also said we could come watch TV in the lobby. Management apologized the next morning and gave us points. Otherwise, I would have rate 1 or 2. If these 2 things (TV not working, bad employee at Front desk) had not happened, I would have rated 4+, despite parking.

The location

The only reason I didn’t give a 5 star was because the elevators were out limited to only one working the majority of the time. Also, we had to request clean towels multiple times and when asked. They said they ran out. My card was also charged twice at check in and again for using valet for 5 days when in fact we only used them once. I reccomend you be sure to ask for a receipt to be sure you don’t get charged for things you didn’t use. Other than that… it was great.

We did have to ask for bath towels and a luggage rack. Our room was not serviced on our only day there and we had to ask for wash clothes, water and more coffee. The desk staff were great and the requests were filled quickly, but these were things we shouldn’t have had to adk for.

The parking was excellent and safe. The car was waiting for me and I didn't have to wait when I got downstairs. The staff was more than helpful and friendly.

We will not be coming back.

Everyone we encountered were so friendly and helpful

great accommodations. Helfpful staff and clean.

It was awesome. It was nice even though one elevator was broken we managed. But they fixed it.

Not a very good experience. The conveyance of being downtown was great but the hotel was below expectation. Lack of cleanliness, missing accessories (iron, coffee maker, towels etc..). Expressed my frustration to an employee and was very dismissive.

One of elevators need to fix. It’s unusable.

Breakfast was great, location was great. N/A

I didn’t really like it it look very old

Great!

The hotel did not provide water for the in-room coffee maker. Which as it turns out was broken anyway. We were informed at check in that the room would only be serviced every other day, which was fine, but it was never serviced. The shower soap dispenser was empty (good thing I brought bar soap). We asked for wash cloths and they never arrived; we were told 'they were doing laundry'. The hotel was close to Riverwalk, which was convenient, just be aware there is a heavy homeless population in this area. It is unsettling if you are not used to it, and we were not. The Valet service was pretty good, considering I think they are understaffed. The Valet people were personable, the server in the dining room was good. Order off the menu and not the buffet. The buffet is OK if in a hurry and you eat a lot, but for $20.00 it was a better option for us to order off the menu. I don't think we would stay there again.

Great location! Close to Riverwalk. Rooftop pool was very nice.

We stayed there the weekend 5/29 and everything was great I just think the the valet park is ridiculous $47 per day.

Great stay at the Hilton . Will stay here again

Valet Richard was a jerk. There was on maintenance guy wish I got his name but he was on top of his game. Not a bad location, reasonably priced, maybe it was an off day but yea it wasn’t “great”

The property was located in a great place down on the water walk. My room items were not available 3 days in a row ie, wash cloths, towels and housekeeping did not come to clean room as requested at check in.

It was a good experience, everything was neatly organized. Pool could be cleaner but it was still a very pleasurable experience.

Only one elevator was working for the entire time of our stay. Valet parking seemed a bit pricey so we parked in a garage that was a 3 minute walk away.

great hospitality!

Room was not cleaned daily

Everything was great! Just wish breakfast would be included in the stay! And the vallet parking is $44 thats quite a bit! Wish that could also be included in the stay!

The staff was wonderful, valley team was great and everyone offered plenty of advice. Room was clean and as pictured online. Air was COLD. Conveniently located close enough to all major attractions.

Service staff is great. They're courteous and friendly

Room was dirty. Only one elevator worked , at least 10 minutes wasted to wait for elevator each time

Had a great experience, only issue I had was one elevator in operation and the bed felt small and could be replaced. The proximity to the riverwalk was a 2 min walk. All and all a good experience .

Friendly staff and clean room. Overall a good stay here.

Elevator was broken half the time. Maid never came back to clean room

My stay here was great, the valet Q was excellent. I had zero issues staying here

D

Room was clean

Clean room and excellent staff!

The staff were so helpful and amazing. The property was very clean. I highly recommend this place!

I would recommend

We had an excellent stay!

If you’re coming by car you’re pretty much stuck having to valet your car at the hotel as there is no metered street parking anywhere close and other public garages nearby are expensive.

Very clean and conveniently located hotel. Rooftop pool was a huge plus. Highly recommend

WE GOT THERE AT 2;00PM AND OUR RESERVATION WAS CANCELLED WITH HOTEL.COM SO WE HAD TO GET ANOTHER RESERVATION AT THE PROPERTY AT A DIFERENT PRICE

Parking should be known

Unfortunately breakfast wasn’t included and for 20 bucks a person, I don’t think so

Great

Nice hotel, nice staff,

Room is clean. However there is only one water station in the entire hotel.

Room was beautiful, friendly staff and great location located 1 block from the Alamo and Riverwalk.

The stay was pretty good. I would stay here again. The only thing that sucked was parking. Had to pay for valet parking.no self parking available.

Room was clean. Staff was very accommodating and friendly. Breakfast buffet was average but not bad. Parking is valet only $47 a day.

Amazing atmosphere!

This is an excellent hotel . Great location. Great staff.

Parking super expensive. Needs to be more affordable

I loved the location

Valet staff was great

We enjoyed our stay. The room was nice and cold!!!!. The only issue was the noise from outside traffic and the room next door to us must have been smoking marijuana because our room stunk of that smell when we enter the room Saturday night.

Poorly staffed and the breakfast was not very good. Room was also not the best.

Clean rooms and friendly staff

The room was clean and the bed was comfy

Cool

The staff was excellent. The pillows were small and not firm enough. The breakfast buffet was excellent. The cost of overnight parking was high. The bathroom floor was sticky and needed mopping. The lobby was clean and nicely decorated. The heated pool and pool area was very nice.