Hilton Garden Inn San Antonio Airport South

Great restaurant and bar. Good comfortable and clean room.

Good

This hotel was clean and well-maintained. The staff was incredibly friendly and helpful. I appreciated its convenient location.

nothing I was okay with their being a worldwide outage out of anyones control i was not okay with the terrible customer service that came with it. Got to our prepaid reservation at 3pm werent in our room till about 7-8pm, room was uncomfortably warm and ac would not get cold. The next day after being out of our room from morning till about 6pm our room key no longer worked went to front desk to get it fixed and was told by the woman at the front desk we were labeled as “no show” guests (our room was prepaid nonrefundable) and asked if our personal items were in the room…..we had been gone all day!! she told us she would “make it right” if our items were not in the room when we went up. After making sure everything was in our room we started to relax…then got a call from front desk that our room we paid to be in till sunday was given to another couple checking in who were given working keys to our room and were not told it was already occupied. staff told us to wait till someone tried to walk in and for US to tell them they were put into a occupied room. Felt completely unsafe after that and our dinner plans were ruined for not wanting to leave our room incase complete strangers walked in with all of our items around the room. husband wanted to speak to a manager after all this and we never got a chance to speak with anyone. Left completely unsatisfied with our stay. terrible terrible staff. And after we told them about the AC the night before when everything was happening with the room being given away a box fan was brought to our room at 9:45 pm. ridiculous.

The location I liked nothing, the lobby had no air. The ceiling was leaking in the lobby. Both of the elevators were out of order, the tub was backed up, the sink was leaking and the linen was dirty. The ice machines were didn’t work. It was a terrible experience. Couldn’t cancel do to the area being sold out and i had a non refundable package.

Bad

The location I liked nothing, the lobby had no air. The ceiling was leaking in the lobby. Both of the elevators were out of order, the tub was backed up, the sink was leaking and the linen was dirty. The ice machines were didn’t work. It was a terrible experience. Couldn’t cancel do to the area being sold out and i had a non refundable package.

Elevators were down, had to carry my bags up to the 4th floor and I have severe asthma. The staff mentioned that they’ve been down for months and to compensate we were given rotten smelling strawberries that housekeeping were sitting on the floor stating they were complimentary. There was mold over the area where we slept, and the air conditioner smelled of mold and mildew as well. I WILL NEVER STAY HERE AGAIN!

The reception staff were very helpful The bathtub is clogged, the water won’t drain. Horrible, filthy water reaching ankle height. I was expecting a room comparable to what you'd find at a Hilton. Unfortunately, this hotel fell far short of my expectations. I definitely won't be coming back.

Food was good breakfast After we checked in and paid we were told the elevator was out some of us was on the 3rd and forth floor had to carry our luggage up there climbing up and down those stairs finally after asking for a room on the first floor the bathroom ceiling for falling apart I have pictures the bathroom sink I have pictures

The reception staff were very helpful The bathtub is clogged, the water won’t drain. Horrible, filthy water reaching ankle height. I was expecting a room comparable to what you'd find at a Hilton. Unfortunately, this hotel fell far short of my expectations. I definitely won't be coming back.

Elevators were down, had to carry my bags up to the 4th floor and I have severe asthma. The staff mentioned that they’ve been down for months and to compensate we were given rotten smelling strawberries that housekeeping were sitting on the floor stating they were complimentary. There was mold over the area where we slept, and the air conditioner smelled of mold and mildew as well. I WILL NEVER STAY HERE AGAIN!

Food was good breakfast After we checked in and paid we were told the elevator was out some of us was on the 3rd and forth floor had to carry our luggage up there climbing up and down those stairs finally after asking for a room on the first floor the bathroom ceiling for falling apart I have pictures the bathroom sink I have pictures

They are now charging for overnight parking which is a complete rip off. Shall not stay here again.

Very clean Everything was good

Very clean Everything was good

Water bottles are not free. You have to be a Hilton rewards member with a gold status.

Good place, clean room and free parking.

We met the manager Maria at the front desk. Unfortunately, she could not smile. This was unsettling as we had always been greeted with smiles and enthusiasm with other staffers. It put a damper on our visit as she did the same on check out. Smiling and welcoming are customer service 101. Unhappy people in her career field need to rethink their choices.

Exceptional

Very spacious and comfortable

Very spacious and comfortable

te las tienen ahí pero vendidas 😂 el desayuno igual , horrible el hotel

Enjoyed. Would stay again.

As always the Hilton Garden was clean. The indoor pool is a nice touch

Staff was very attentive. Hotel clean, enough parking (free), very small inside pool, full of kidse(lol), tea instead of coffee in room. Very quiet rooms, actually I was afraid when I book due to the proximity to the airport but I was surprised and it was quiet

When our return flight ended up getting in late, we rebooked it because we were so happy with our last experience. Did not disappoint. We were happy again!

Very clean, comfortable beds, amenities were nice. Proximity to the airport was our main reason for booking and it was perfect.

When our return flight ended up getting in late, we rebooked it because we were so happy with our last experience. Did not disappoint. We were happy again!

Very clean, comfortable beds, amenities were nice. Proximity to the airport was our main reason for booking and it was perfect.

The staff was amazing! The hotel was nicely kept and clean. The pool was freezing cold so we couldn’t get in. The hot tub was dirty and had clumps of hair and a bandaid floating around. The ice machine on the second floor went out so we had to go to the first or third floor for it. There were 2 roaches in our room.

Bugs in room items that are supposed to be attached to the wall. We’re falling off. Breakfast was freezer burnt. Bathroom door had heavy water damage.

The staff was helpful and courteous. However, I do not think you should have to pay to park at the hotel. The pillows were horrendous and the shower was a slipping hazard.

The staff was very unprofessional unfriendly they did not speak or acknowledge me. They were only talking negatively about me booking on a third-party site. We should not be putting the hotels out there and any deals if you’re gonna be treated this way when you get there.

The restaurant in the hotel online said they closed at 10pm. I went at 9 pm and they were closed. They said it was due to being slow. If it wasn’t for this I would’ve given all 5s. We had to order a pizza and it wasn’t delivered until 10:45 pm.

The staff was very unprofessional unfriendly they did not speak or acknowledge me. They were only talking negatively about me booking on a third-party site. We should not be putting the hotels out there and any deals if you’re gonna be treated this way when you get there.

Everything was amazing and the staff was helpful we had an amazing stay

The room was not cleaned properly there was what looked like boogers on the wall. The bathroom shower was dirty. The hotel pool was filthy looking. Not comfortable at all.

Loved our room, bed was comfortable. The front desk lady wasn’t the kindest . No luggage carts to be found as we looked for hours to bring up a heavy luggage. The lady at the bar was the best as she found a cart for us. Swimming pool hand rail was broken as the hot tub rail which is dangerous. Only 3 lounges in the pool area no chairs. Washer and dryers are in a closet, could definitely have another set on another floor.

Very Nice place super clean great staff.

Housekeeping came to my room and left us with no towel (1 towel for 3 people in the room. It was a suite so obviously we had more than one person. I had asked for more coffee pods in my room, and told them all I had left was tea. So they brought 4 more teas up. Kinda frustrating, but I like the hotel nonetheless.

The hotel is excellent. It is a shame that vehicles get vandalized in that area. Step up with security if these incidents happen frequently and they do!

As I heard from other guests it wasn’t the first time cars were smashed on that property.

Staff,‘rooms are great

Ron is always clean, good amenities, great breakfast, amazing staff, good parking, everything is almost nearby.

Not applicable

We always have a great stay here.

My vehicle was broken into and everything I had was stolen. What made the situation even worse was that no one from the hotel checked on me or offered any help. The staff showed no concern and did absolutely nothing to assist. They also charge $10 for parking, yet there is no security at all. Several other cars were broken into as well, and the officer mentioned this happens often at this location. I would strongly recommend NOT staying at this hotel.

Great place to stay

Overall really good. Hot tub was only like warm but not a deal breaker.

The property was excellent, the bed slept very well. The room was excellent.

We always enjoy top of the line toiletries, free parking, restaurant & bar and early check in. This is a great place to stay!

It was an okay hotel. The AC sounded liked a car engine and parking fees seem unnecessary. Breakfast is not free.

Breakfast was good. Staff is very friendly and accommodating. Love it there

I would not recommend this hotel. They do charge for parking whihc is out of expectation. The bed has some many wrinkles. Not sure whether soemone slept. The water pressure is so low that you barely have water to wash without wait. Shower was ok. Toilet paper so cheap. Feel like th owner trying to cut every penny. Just not typical hilton garden experiences.

Everything was clean and on great condition. I wanted to extend my stay but would have wound up paying an entirely new fee for my pet rather than just extending the payment one day.

Friendly staff check in and out, many choices in the "pantry" for weary business travelers who don't want to dine off property...would definitely recommend this property, easy to get to the airport as well

The toilet in lobby was clogged; staff not readily available; The fee for parking unnecessary for that location

All the as very good

Staff was very nice. Room was clean. Public areas were well kept and clean.

Clean, quiet room

The airport transportation is an uber driver and you have to call the hotel to let them know you are at the airport for them to send you the uber so we believe this is misleading since it says “airport shuttle transportation” the rooms are okay not impressive with this hotel at all for the price they charge it should be cheaper. It’s run down

Good breakfast, helpful staff, near restaurants and sightseeing. Comfortable beds

Beds were comfortable, king suite was just the right fit, mini kitchen was so handy. Only drawback was hair on bathroom floor.

Nice room

It was excellent service , spacious and clean

This is a great hotel overall.

Great service & clean!

The evening staff that we checked in with were very friendly and helpful. The bartender was awesome and we enjoyed her company. However the morning staff were rude and hateful. We were told check out was at noon yet housekeeping came at 9.

Staff is great and amenities were good

I thought breakfast was included, it was not.

had a terrible smell, and the restroom won't flush, got a different room than what the picture showed in expedia

Great customer service, clean room, and comfy beds.

I expected better to be at a Hilton property, the pool rail was broken, the room computer chair was broken, the pool was colder than expected for the amount they typically charge breakfast should have been complimentary, I’ve stayed at plenty of Hilton property, I didn’t like the garden inn, I like the homework suites the best

The breakfast fee

Our departure was very early so breakfast was not part of our plan. Very clean room.

Did a great job of arranging transportation to airport terminal at 3:30 am.

Very nice comfortable stay

Very clean

Rooms wer clean and comfortable. desk staff were very pleasant

Friendly Staff and Clean Room

Solid. They use Lyft for hotel transport to SAT. Clran

Great stay but needs a chair to sit at table.

Great staff

Room Was clean. Manager very nice and helpful.

Cleaning

5 star. Great customer service, beautiful stay

Everything was amazing as always. I will definitely be back again. Thank you all soo much

Cruel and Haley, front desk crew, were amazingly helpful!

Did no have breakfast here.

The breakfast offered healthy choices. The staff were all very friendly and helpful.

Beautiful Junior king suite. Clean, modern, bath. It’s perfect! Absolutely recommending and will be staying here again!

This room was clean and reasonably priced. It was perfect for our weekend trip to San Antonio.

The indoor pool was under construction, so you need to put that on the Internet because my grandson came all the way from Houston wanted to swim with his mother so that was very disappointing for him

The airport shuttle was very convenient! The staff were all nice and the place was sooo clean! A bonus was the amazing water with different fruit in it that they had in the lobby every day! Truly a great experience!

Everything was fantastic!

Front desk staff was so friendly and helpful! The bartender was fantastic!

Great lace to stay closest to everything. Fort Sam is 15 minutes away

cLEAN ROOM

Great customer service

Yes it was very clean and fresh

Great stay! Pool is under maintenance

Really enjoyed my stay and staff was very accommodating

Very clean. Everything worked good. Accommodating to any requests. Even got us a free uber to airport.

Convenient

Pool was closed and no notification. The reason I picked this hotel was for the hot tub. On arrival we were told we would have to pay to park there every day in their parking lot and it was not on their website. They charged you for a water bottle placed in your room if you drank it. The hot breakfast was extra money. Watch out for all the extra fees. Probably wont be back.

Good experience

The pool was under construction 🚧

We chose this hotel because it was close to the airport and it had an indoor pool listed on the website. After we checked in, I noticed our room had several ants in the beds. The gentleman at the front desk was very helpful and understanding. He gave us another room. The second room had a broken air conditioning! I went back to the front desk and he got us another room. The third room was great the first night but the second night, we all got ant bites in our sleep. I woke up to one crawling on my elbow. I grabbed my phone to turn on the flashlight and there was one on my phone! They also crawled into our suitcases and got on our clothes. My daughter had 8 ant bites! We tried to go swimming to relieve our ant bites, but the pool was empty and closed. When I checked out, I told the lady at the front desk about the ants and she didn’t seem to care at all. I forgot to mention the cops there the first night. We overheard someone behind the bar saying a murder happened there (not their fault but it does make the area seem a lot more unsafe). The breakfast was pretty good. The staff was friendly. Management needs to step it up with the pest control, pool maintenance (or at least informing guests before they make reservations), and air conditioning. I will not be returning to this hotel.

Nice and clean

I didn’t get what I paid for.

Nice

Room had obvious dated spots on bedding Zero effort was done to come through during the day aside from asking for extra coffee which was put next to dirty cups and a dirty counter. Nothing done to any other use/mess

Crystal greeted me upon my arrival and ensured my stay was pleasant

The room smelled old or closed in for a long time without activity.

I celebrated my daughters wedding, I enjoyed the spacious rooms, I would like to have the bathroom cleaned more thoroughly, Hairs where present in the bathtub, it looked clean, but it wasn’t. I experienced my toilet malfunction as well, I enjoyed my short stay over all.

Great service and accommodation

Didn’t like the fact that there was paid parking. Not a place in downtown so parking should have been included. However no complaints on check in and room cleanliness.

The hotel was in renovation, dust around, elevators were dirty, very noisy,

So far so good , but its easy to go anywhere