Heritage Inn & Suites San Antonio Airport, Trademark Wyndham

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Breakfast was good, specially the kitchen lady, super attentive and helpful.

The property is nice and comfortable

Our stay here was nice. It’s conveniently located in an area that didn’t make travel back and forth a drag. The parking lot was a bit confusing at first but I eventually figured it out. Took me some getting use too. The hotel rooms need to be more modern, definitely in need of a makeover. WiFi should be free regardless of how long your stay is. You will have to pay for internet if you stay longer than 5 days. I’ve never experienced that in a hotel stay. Also we had a deluxe room, I stayed with 3 kids (one being a toddler) and the room was very small. That bathroom was even smaller, barely any room to turn around in, the door literally touched the light on the ceiling, the sink is located inside the room as soon as you walk in, which I hated, the tvs are not smart tvs, they don’t even have a guide. There is very little storage space. The gym has 3 workout equipments. I mean I was just taken aback by how outdated everything was. For a Wyndham hotel this was very disappointing. The hotel was clean, staff was very nice, the first morning breakfast was good, every other morning you can tell everything was just reheated and it was not good, housekeeping didn’t understand any English. I appreciated my stay but I won’t book another stay here. More cons than pros for me.

The room was clean and cool as soon as we walked in. The atmosphere was great and the breakfast was awesome! We would definitely stay there again!

Everything is very good ,including the price. Great location, great breakfast buffet.

The front person was very rude and ignored us. Her name was either Sharon or Shanon I couldn’t tell but she was rude and not helpful.

My wife, our newborn, and I decided to take a weekend trip from Houston, and we absolutely loved our stay! Everyone was incredibly friendly and welcoming, the breakfast was great, and our room was very nice and clean. We had a wonderful experience and would definitely stay here again. Highly recommend!

We really enjoyed the location. It was easy access and close to everything. Very clean and nice. Friendly staff. We had an issue with the downstairs coffee maker and it burnt my hand when it didn't stop pouring. I dropped my coffee all over and said something to the staff. She told me they knew and I shouldn't fully open the spout. For me, that is very dangerous and why isn't there a sign if you know your equipment is not working properly. I was okay after flushing it with cold water and ice but what if a child did that. It is neglecting the safety of your guests.

We had a great stay. The staff even went the extra mile when my son lost his ID. It was a great rate and I was pleasantly surprised how well maintained everything is. Will stay here again

The hotel was smelly and my room was very dirty. Dust was built up around the air conditioner. It was so bad I had trouble breathing. We left and didn’t stay.

The hotel employees were great.

Very clean room. Staff was nice.

One of the best hotels I’ve ever stayed at in Texas. Conveniently located off expressway and near the airport. Room was clean and spacious, and the free breakfast was awesome. Stay here if you can!

Very convenient to the airport. Breakfast was great. Room was good size and clean, well-maintained.

While the overworked staff was excellent, the air conditioning and heat was a problem we were cold to freezing most night had to get two blankets for each bed and observed other occupants varying extra blankets also. Breakfast was dismal, what’s with the fake eggs. Let’s not talk about the bathroom and the sink outside the bathroom

Clean room and good breakfast dining hall was clean

The property was clean and enjoyed the breakfast buffet. However, the water pressure could have been stronger and the bed could have been firmer. Otherwise, it is a great hotel for a weekend getaway and is only 7 miles from the Riverwalk!

The staff was nice and helpful.

Super good choice nice and quiet

😊

This place is not luxury, but it's not trying to be. In short, it's close to the airport, has an acceptable breakfast included, and is centrally located. No issues whatsoever with this property.

For its price, this place is a great option. It's centrally located, close to the airport, and has a free breakfast. No reason to avoid it.

Heater did not work and room temp was 68. We were switched to another room and also 68 and finally the 3rd room, had a working heater but the noice from expressway was real loud because room was closest to expressway. The manager said the furnaces was turned off because of mugginess. Did not like response as yo why I had yo sleep uncomfortable!

"Market Pantry" is a closet in one of the hallways that has chips and candy bars. There are no signs indicating that the items are for sale nor is there a price indicated. I took 2 items, closed the pantry door and started walking to my room. An employee ran after me yelling that I owed money. I was embarrassed and paid her but told her there should be price tags on the shelves to indicate the items are for sale

It was a very short “stop” in my trip I got there around midnight and went straight to bed because I had to be at the airport around 6am so I really didn’t have the chance to check or use the amenities but the room was good size and the bed was comfortable

The hotel was beautiful, loved the decor, elegent furniture, dining area was beautiful, breakfast spread was delicious and very comfortable mattress. All of the staff are professional and friendly.

Good option located near the airport

Lo mejor la ubicación, pegado al aeropuerto, limpio, seguro y cómodo

Not bad for the price. Can be noisy by the freeway. Good breakfast

Great way to stay, park, shuttle, and fly…

The reviews are inflated and not accurate.

Good

This is really not the customary level room were were used to with the Wyndham brand. It is also located in the back of someone else's parking lot. If I had to guess, we were one of less than 10 units occupied that night. Low quality, no heat....staff "kind of" helpful. Save your money.

Everything about the room, amenities were very good

Breakfast was nice

Nice room with a mini fridge and microwave. The shower didn't tilt down and you couldn't adjust the water pressure. It would be good if you could do both of those. It shot against the back wall and got out on the bathroom floor. The water pressure was high enough that it stung a bit. Breakfast and coffee were more than acceptable.

Great location near the airport.

Nice place to stay. They were very accommodating. We had to check in very late and they made sure we were able to check in without any problems. Everything was clean and staff was nice.

It was clean and comfortable

Overall excellent

N/A

I didn’t like that I had to go through another parking lot of a different Hotel just to get to the building I was staying in. I did not like that I could not adjust them temp in my room it was colder then the hospital!

Overall, our experience wasn't the greatest. Once we checked in and went up to our room, we noticed that the sheets on the bed were dirty. During our stay, housekeeping did not come in to clean, nor did they replace our towels. Lastly, one of the main reasons we picked this hotel was due to their airport shuttle service. I specifically informed front desk that we were flying out early in the morning as a headsup. Once the morning arrived, they were unable to reach the driver so we had to Uber to the airport. I will say, I appreciated how nice the staff was and the breakfast they served.

The location and parking was nice along with the clean room. We missed breakfast so I can't comment on that. We stayed only one night so we didn't really use the amenities but they seemed good.

The room felt very dusty my eyes were itching so bad, and I don’t really have issues. The breakfast was ok, not too many choices.

Breakfast was a mess. Pancake machine didn’t work. Coffee was subpar.

The stay was great for our overnight in San Antonio

Liked the shuttle service within one mile. Service to and from Airport. Several restaurants close to hotel. North Star mall also nearby.

I liked the location is close to a lost of places, the only think I didn't like was the first day I left at 12 pm and the ladies of cleaning never came and the other day I left at 10 al and they just made the bed and put more towels but didn't refill the coffee station. Despite that, everything was cool.

Property was clean and they served hot breakfast. Even though they had hot breakfast they served exactly the same things two days in a row. Be aware of the pet fee, we ended up paying the same for the pets as we did for the room itself. They also tried to sneak in a double charge for the pet fee and the front desk gave me nasty attitude when i disputed the charges. The bathroom only had an almost empty roll of toilet paper and no replacement.

Great. Enjoyed the beautiful hotel!

Stay was nice and accommodating

Zero frills. Zero charm. Noisy because of location near heavy traffic. Near the airport - less than 5 minutes to car rental return — the only upside. Breakfast inedible. Coffee so bad I drove 6 miles round trip to a Starbucks drive through.

This place rocks!

Good location. Clean and suitable for a family stay No store to buy snacks

Breakfast was very basic. Very budget hotel.

Room was clean and breakfast was good.

Great staff with clean and well maintained rooms. Breakfast was good but the staff had difficulty keeping up with demand. However, it was a very busy weekend. We had an issue and maintenance was immediately on it. Great stay overall.

Great location for my next day early morning flight! The shuttle service is very much appreciated. Room was clean and comfortable. Staff courteous and efficient.

Good place to stay and park the car while traveling.

The WiFi went out. I tried to call the front desk and did not get a response until the next day via text message.

I don’t know how it received the positive reviews it did, and not to be a downer, but my room was pretty dirty when I arrived late evening after my flight. The floor had debris, including food debris. The toilet had signs from the previous occupant (to put it nicely) and there was long hair in the shower and on the floor, when I have a buzz cut. Generally, the whole room was in a mild state of disrepair. It was a cool morning, so I turned on heat before my shower but only the blower worked. The heating coil wouldn’t come on so it was essentially just a fan. I wouldn’t be back or recommend at all.

Staff at front desk were very friendly and helpful. Airport shuttle came fast when needed. Bed and pillows were wonderful!

Parking lot was difficult to get in and out. One way street

Location and price Small bathroom, toilet was too tall for kids

Hot water wasn’t working properly ,had to shower couple times with cold water on our floor, very loud since is next to major highways, every day same breakfast . Very unpleasant

air conditioning was super good. I was so cold but in the Texas heat it was perfect. Breakfast was mid. Staff was super kind and even gave me early check in and late check out without making me pay a fee. The shuttle was super nice and convenient and the drivers were really nice. My only complaint is there aren’t a lot of different drinks and snacks offered downstairs which was kinda disappointing. Also the walls are super thin so you can hear anything that’s going on in the hallway. Toilet paper was limited and I never got any hand soap during my whole stay.

Excellent place to stay. Quit, clean and comfortable. Close to everything. We'll definitely come back.

Great buy for the money

Amazing service, friendly staff, delicious breakfast! Out of all the hotels my sister has ever been in (and we travel a lot) this is the only hotel where she actually loved the coffee they served.

No issues.

The elevator needs some tiles replaced. The bathroom was small and dingy. Missing a few basic supplies like trash can liners and hand soap. Not a big deal. Overall the room was clean and the hotel felt safe.

Minor issue the elevator needs a little bit of work but aside from that everything exceeded expectations

Main entrance is clean as well

Great place to stay

La experiencia fue muy agradable o hotel limpio servicial cerca del aeropuerto muy buen hotel, el desayuno muy bueno lo recomiendo al 100 × 100

Quedé satisfecha con todo.

Low water pressure, no hot water

The Breakfast was great and hot every morning.

Very clean and very good location

The room was super clean and the breakfast was delicious!

Check-in was easy; front desk staff already had my reservation acknowledged. Breakfast was well-organized, not fancy but appropriate and clean.

Breakfast

Nice place but the TV wasn't a smart TV so I had to use the laptop

Thank you for everything

I booked the room because of the reviews stating how clean they were. Over all they were ok. However, I have a pretty bad dust allergy and when I wake up with a headache, there is significant dust. Under the bed and between the headboard and the bed is where it was. I noticed it when I had to search the ground for something I dropped. If they get back there and clean it would be much better.

We had a good stay. My only complaint was the size of the bathroom, they are very small, and the musty smell of the check in area. Other than that it's very clean and the staff are very nice. We also were pleasantly surprised by the number of choices the breakfast bar offered.

Clean, staff was amazing

Nice hotel. Clean. Staff was friendly and helpful. Didn't have to pay a incidental fee when checking in. Beds were comfy. Breakfast buffet was good. Walmart is close by. Easy access to the highways. Pool was open and clean. Free onsite parking. I was a bit scared to book this hotel after reading reviews, saying its old and needs updating but it was right next to the airport and they offered shuttles to the airport so I took the chance. And was very happy I did. The hotel is NICE. No problems. Will definitely stay here again.

The staff here were wonderful. Everyone was extremely helpful and accommodating. The continental breakfast was delicious as well. We had a wonderful 6 days here.

Thur cleanliness of the room amazed me I noticed there was a tip thing but I forgot it on order to tip who cleaned the room before our arrival.. amazing staff

The property and s t aff seemed to be very accommodating. Clean and friendly.

There’s nothing to dislike

Nice hotel easy distance to the airport. Quiet, nice pool area. Larger room than I expected, its a bit older but well maintained.

This hotel is very close to the airport with all amenities you need. Perfect for families.

The place was great. The staff members were fantastic. All of them were really helpful and kind. They were the best part of my stay.

The pictures on the website were misleading.

Nice people and very clean and nice room

The hotel was in excellent shape, very clean, comfortable beds. The breakfast was more than adequate. The shuttle to and from the airport was a true feature. Overall a very good choice near the airport in San Antonio

Clean and Comfortable and Convenient to SAT Airport Close to the Interstate altho the Road Noise wasn’t bad

Great customer service

Rented for one night only. Fast and friendly check in, room was clean. Checked out the next day no complaints.

Por debajo de lo que había reservado

Everyone is so kind and helpful and the property is extremely clean.

The person at the front desk, Shawnee, was so kind and so helpful when I was struggling to get registered. I can’t thank her enough and she and the rest of the staff and employees here have been a true lifesaver throughout this difficult time of my life. None

The shower head in my bathroom leaked so bad that it was impossible to get any of the shampoo, conditioner, and shower gel because the stream of water fell directly above the dispensers. The bed was okay, but I could feel the springs inside of the mattress and I woke up frequently not just because I was directly next to the elevators, but because I would get sore spots. The pantry was good. Could have wished for some healthier options, but that’s just me being picky. Staff was nice though.

Nice place

It was decent for a short stay.

Breakfast was great. Great choices and plenty of seating area. Nothing seemed to get low, the hot foods stayed hot and they kept the area clean. The staff was amazing. Everyone was courteous, friendly and professional. I used the laundry room, gym, and the pool. They were all clean and well maintained (you can get quarters at the front desk for the laundry room). I had a deluxe king room, perfect for 1 or 2 people. The area had easy access to the freeway. Great eateries and shopping, including Walmart within walking distance. I will definitely stay here again when I come home.

Clean Room Excelente breakfast

The breakfast was wonderful! The room was clean (the bathrooms are smaller than the photos). The staff was incredibly helpful from picking us up at the airport, holding our bags, and suggesting places to visit! The pool was nice but the water was a bit cloudy. It is an older hotel but well worth the stay.

Nice place to stay beds were comfortable. Restrooms are small and had a little mold in the shower

It was a great place to stay!

Lots of places to eat nearby. 5 minutes to SAT long-term parking. Near the intersection of 2 giant interstate highways. Felt risky. Poor lighting in front parking lot.

The room was clean and well maintained. The front clerk was helpful and had great ideas for dinner plans.

Quick check in

everything was great except the body wash dispenser was broken in our room and one of the plugs by the bed was lose and wouldn’t hold my charger. everything else was great!

The door wouldn't open in our first room, we had.

Great staff Didn’t have hot water in the beginning