Hampton Inn & Suites San Antonio Northwest/Medical Center

Great place clean room good breakfast nice staff

Enjoyed our one night stay.

Well maintained and exactly as expected

Exceptional

One of my best I did not like I love my stay

I did not like I love my stay

Exceptional

There was plenty of available parking and the location was convenient to shopping, dining and sightseeing. Breakfast was adequate but there were too many excellent restaurants nearby to limit myself to the property.

Breakfast, cleanliness, comfort friendly and accommodating staff Bed was very uncomfortable, worn i felt swings, lumps, horrible sleep but I wasn't on the floor. Pillows just fell through terrible.

Breakfast, cleanliness, comfort friendly and accommodating staff Bed was very uncomfortable, worn i felt swings, lumps, horrible sleep but I wasn't on the floor. Pillows just fell through terrible.

A thumbs up 👍 on the breakfast.

Good

It was close to everything and clean Breakfast

Breakfast

The receptionist was very nice, good customer service. The room was very cleaned, I loved that the bathroom was separate from the shower. I loved how even the t.v had a welcome with my name in it. Breakfast was spot on, 3 waffle makers and lots of variety of food. We was very pleased with our stay.

Exceptional

It was clean, staff was friendly and beds were comfortable Room didn’t have a TV remote

It was clean, staff was friendly and beds were comfortable Room didn’t have a TV remote

Very good

As always, Hamptons have an experience with the hotel and facilities that I’ve come to appreciate. Hamptons are always my first choice. While I agree pets need to be accommodated, I’m am against having pets on all floors. If that is the policy that has evolved, fine. However, my room smelled like urine so badly that I asked to be moved. Once moved it a was better, but when I was at the work station in the room I caught more feint smells of urine. I implore you to limit pets to a single floor or floors

As always, Hamptons have an experience with the hotel and facilities that I’ve come to appreciate. Hamptons are always my first choice. While I agree pets need to be accommodated, I’m am against having pets on all floors. If that is the policy that has evolved, fine. However, my room smelled like urine so badly that I asked to be moved. Once moved it a was better, but when I was at the work station in the room I caught more feint smells of urine. I implore you to limit pets to a single floor or floors

It was amazing! Thanks so much, especially to Sid, Mamoj, and Dinesh! We have our new most favorite spot in San Antonio. The hotel, great, the breakfast really good, but above all the friendly and great service!! Thank you!!

Breakfast was delicious, The front desk was so nice and helpful, Love the gym and the heated pool was so relaxing had a great experience overall thankyou

Breakfast was delicious, The front desk was so nice and helpful, Love the gym and the heated pool was so relaxing had a great experience overall thankyou

Poor

Great customer service. Everything was good

Great customer service. Everything was good

Need standard size pillows, not the little euro pillows. After a long day of traveling, getting ready to get some rest and put your head down a little teeny pillow that rolls off

I liked the king suite. It was very spacious. I liked that the bathroom was separate from the tub. The breakfast wasn't bad at all. It did have a weird smell when I first walked in, and the floor wasn't vacuumed. The bed is a bit too firm.

The hotel was very clean and well maintained. The room was spacious and very nice. All the staff were friendly and helpful. My only complaints were the bed was too firm and I was really disappointed with the indoor pool. The room felt like a sauna and the water was pretty warm.

Everything was wonderful thank you for a pleasant stay

The room was clean, it was nice. The area it’s in is very convenient close to a-lot of places. Staff was very friendly!

So when I get there... The person that checked me in smirked this comment at me: "we made many accommodations for you how many more do you need". And I get it, and I appreciate that you accommodated me with what you did but this is a hotel... And I would think as part of CUSTOMER SERVICE, YOU WOULD WANT TO GO ABOVE BEYOND NO MATTER WHAT AND NO MATTER HOW MUCH!!! But I guess that's just me... Also everything was awesome but the breakfast was kinda crappy... And the milk was spoiled... I expected more !!

Clean and comfortable room. Safe, well lite parking. Courteous staff. Good breakfast selection. My go-to stay in SA. 😊

Grungy and loud, not the quality I used to get with Hampton Inns.

Our room with a sofa gave everyone plenty of room to spread out.

Cleaning staff was very accommodating front desk pretty much the same rooms are nice and clean. Nice rooms. Good area for shopping and restaurants., very well priced!

Dated facility. Not clean.

Clean/fresh clean bedding

The front desk costumer service was very friendly and helpful. The room was lovely, well planned, and clean. The beds were comfortable and we enjoyed our stay. Breakfast was excellent with lots of options for everyone's needs and tastes. Overall it was an ideal experience.

Room was very spacious,clean, amenities and great room layout. Definitely would return.

Bre

Stay was great 👍

Good Value for the price, clean and a very good breakfast.

I have been staying at this hotel for years. The rooms have upgraded but the only bad thing was the bed. They had a low bed with bad mattress

Breakfast very good , staff very nice

.

Good

Solid property… friendly staff, and great for an overnight business trip

Amazing stay, family was comfortable, no complaints

The floor was sticky and the mattress was lumpy and we had a terrible night trying to sleep. The pillows were square not rectangular and were hard. Overall, I was not happy with the room.

It was a great stay. I will most definitely come back.

We love a clean bedding/bathroom/room and all that was perfect also nice helpful staff

Staff was very helpful and professional at all times

Check-in was a breeze, and the staff were so helpful and knowledgeable. Breakfast was hearty and had plenty of options to suit everyone’s taste.

Hotel was great. My family of 7 loved it. We had an amazing time at SeaWorld and Aquatica. Staff was so friendly and helpful.

The rooms were cleaned and well maintained. Staff were very helpful and respectful.

we are very happy with the services at the hotel

Best designed room for a family of five! Helpful staff, clean room.

Clean and the staff was very accommodating.

Safe and clean.

I thoroughly enjoyed my stay. The room was perfect for me and my 11 pound dog. Everything was what you should expect from Hilton hotel quality

Convenient too many places

Breakfast could have been better

The hotel was nice and staff was really friendly. It was located off the fwy and close to several restaurants and stores. I would recommend this hotel.

Everything was good and clean. Service was amazing. The front staff was so oind and accommodating. Breakfast ran out quick but after asking for refills on breakfast items, they helped restock everything. It was a nice place to stay.

breakfast was excellent. rooms are nice however the carpet is very old and has a urine odor. probably from pet's accidents. I stayed at this hotel 3 years ago and complained about the same issue with the carpet. In my opinion, if you're going to allow pets, floors should not be carpeted. I have been in other hotels where the floors are tiled and makes cleaning better and odorless. I really like the friendliness, breakfast, clean beds and bathrooms, BUT because of the smelly carpet I probably won't be staying there anymore.

Breakfast was wonderful, the room was great.

Everything is excellent keep it up

Clean

The room was clean and staff were friendly. The breakfast was great and they plenty of parking. Pillows and bed weren’t too comfortable.

Great hotel great service great people. They were very wonderful to work with. Thanks, Dave.

Last minute decision to stay at a hotel and was perfect. Met our needs and our daughter loved using the inside pool

Todo estuvo excelente, solo hubo unos detalles en la habitacion. El cubrecama estaba roto, y el tanque de la taza del baño estaba quebrada. Tomamos fotos porq pidieron deposito.

Perfect

The room was what I ask for, and the price was good! But the carpet was filthy! I probably wouldn't know that except that we were traveling with a one-year-old who crawled all over the room and ended up with BLACK knees and feet.

I usually stay at Drury Inn and this was a last minute reservation. They gave me a better price and I was impressed with the comfort and the breakfast was good. I'll be coming back.

Awesome very good

Great hotel and staff, would stay here again.

Great stay, clean safe parking lot.

staff was great, room was nice and overall all stay and hotel was great!

Good

Very convenient to the areas for locals restaurants, it was good enough for a 1 night stay and not a longer stay.

Clean Rooms, Great Staff

The dining area was filthy. Didn't care to eat because of the condition

It was delicious

Just a quick over night stay for business.

The beds were not the best. They were extremely hard. Other than that the property was good.

Yes! Great service

Staff is friendly. Breakfast is decently good.

Everything was pleasant and clean and breakfast was great!

Hot

Everything was lovely. And clean

Yes gym is a little small but works

Great location we use for night before surgery appointments. So convenient to the Medical Center.

Really friendly and the breakfast was so good it’s a nice place to stay

N/A

👍👍

It was very good the attention and the room was very clean

clean

Clean room; average breakfast.

Clean rooms, very nice staff

Everything was clean and the staff were very friendly and helpful. I didn’t like the toilet was in a separate room from the shower.

The staff were kind and helpful. The beds were comfy. We wnjoyed iur stay.

There were guys in the room next to mine and they were partying,loud music and yelling.

Clean room

Rooms were clean, front desk was very helpful. Would definitely recommend.

Could have been better they didnt have plain bagels

Loved it

Great

our room was clean and comfortable. The hotel staff was very helpful. The coffee and teas were good and breakfast was very complete.

Yes

Greet customer service.

The staff were super friendly and helpful. Breakfast had good options and was very tasty. The only complaint I would have is something was up with the air conditioner. He wouldn’t really cool unless it was at a certain temp but it was too bad to where I would have to tell the front desk or have to move rooms.

With that said, there were several minor maintenance issues. The keyed lock needed a reprogram to open. One light bulb was out (it was fixed quickly) when we entered room. When I called the front desk, they could hear me because the room phone had some issue. And the shower knob was loose. Nothing major but they do leave an impression. The breakfast was a simple continental one. We didn't eat much. There are a lot of local choices around the area though.

Definitively the worst hotel I've ever been. Dirty, low staffed, bad attitude. I spent 1 week there and not a single day the floor was swept nor the bathroom cleaned, they just made beds after 4 days and after I went down to the lobby to complain. Absolutely not recommended.

Yes, all the options in the breakfast were fresh ans delicious.

I did not try the breakfast since its was packed and there wasnt enough but it smelled good.

Bed are so soft and nice I have stayed there 2 times and my family and I love it !!!!

The staff was genuinely concerned I was comfortable after staying there post surgery.