Hampton Inn & Suites San Antonio Lackland AFB SeaWorld

All good. Stayed at this hotel before and would stay there again.

Superb

There was a cockroach in the room and small bugs in the bathroom and carpet.

Exceptional

Network ID on key package different from those on the WiFi menu I figured out which one to use But it wouldn’t connect. Used “hotspot”

During our stay, another guest complained about my four-year-old making too much noise. There were also people smoking what appeared to be marijuana on the property, and the overall situation made me feel uncomfortable and, at one point, genuinely unsafe. I also tried requesting service and was told they would not service the room the following day because we had just arrived. What disappointed me most was how the concerns were handled. I happened to walk by and overheard front desk staff discussing the situation with someone else, which felt unprofessional. I don’t know whether the individuals knew each other or what the circumstances were, so I don’t want to make assumptions. I’m not trying to judge anyone or act as though I’m better than anybody. I simply expect to feel safe and comfortable when staying at a hotel, especially when traveling with my young child. Unfortunately, I did not feel that way at this property. Management could definitely improve how guest concerns, safety, and customer service issues are handled.

Passable

Went to SeaWorld and this was super close. The staff was very helpful and courteous! N/A

It was clean and location was awesome.

The staff was very helpful. After check in, the television didnt work. Next day we were upgraded and moved to a suit. The staff were great and tried to help in anyway possible. I will stay again at that property.

Trash need to be picked up everyday

Exceptional

Exceptional

So much of options for breakfast. Great location. 10 mins drive to seaworld

Clean room Breakfast exllente the people are so nice they worked no complain they So nice

Awesome and breakfast thanks

The room had a terrible smoke smell. We asked to change rooms they said they had no rooms available.

Exceptional

Room was ready when I arrive and did get help to know more of areas of San Antonio

Great property and excellent service. N/A

Great property and excellent service. N/A

Breakfast was really good and fresh. Area was really cleaned and organized.

Good comfortable stay , staff friendly and helpful

Beds were a little hard

Location. Can't think of anything.

Can't think of anything.

Beds were a little hard

Nothing

Close to Sea World Nothing

No complaints

This hotel was an excellent experience, very clean and comfortable. The staff when we checked in was super nice and sweet, so helpful and welcoming started off my stay there beautifully!! Our room was so roomy and comfortable. We will definitely book this hotel again and most definitely recommend to anyone.

Good

Clean room friendly staff.

Exceptional

Exceptional

Room was clean and spacious. Breakfast in the morning was good

The staff was friendly, the room was very clean, the beds were comfortable. Pool was nice and the breakfast was good too. Book it!

10/10 and highly recommended!

We stayed in rooms 225 and 226 for two days, and the staff were very friendly. However, there was a lingering smell inside the room, and water was dripping from the air conditioner onto the carpet. To make matters worse, the microwave in the room wasn't working.

We stayed in rooms 225 and 226 for two days, and the staff were very friendly. However, there was a smell inside the room, and water was dripping from the air conditioner onto the carpet. To make matters worse, the microwave in the room wasn't working perfectly.

breakfast was great

No complaints, this was a great hotel and close to Sea World!

Very nice hotel with clean, spacious room tht came with all the needed amenities. The daily breakfast was a plus and made for a stress free start to the day. The staff was friendly, courteous and ready with recommendations for eating places or local shopping nearby. I thoughly enjoyed my stay and would definitely stay here again on future visits.

Everything was great, from the check-in, the room, housekeeping, breakfast, parking, and the noise level. We enjoyed our stay!

The first room given was not cleaned. Seemed like there was short staff... however front desk did get us another room that was cleaned. They were helpful.

Everything was nice and clean but they charge for parking at the hotel you are staying at for the night. The hotel does not have a parking garage.

The room smelt horrible when we walked in. The carpet in front of air conditioner was soaking wet so we switched rooms. The second was better.

very nice and close to restaurants and SeaWorld

The hotel is in a good location. Breakfast offerings are typical fare. There’s an additional charge for parking that I didn’t know about til I checked in. The hotel is clean. Staff is friendly!

Perfect clean room,good staff and breakfast We have a good stay as always in Hampton Inns around USA

For the weekend trip is was great.

The staff was friendly and the hotel was clean. The only issue I had was the bed, it was so uncomfortable. I woke up with a stiff neck and back pain. The pillows were the flattest pillows I have ever slept in. Maybe they should be replaced or upgraded.

I liked how the pool was inside and open until 10 and how amazing the staff was! The breakfast was amazing and the parking was super easy! The rooms are super clean and very very nice! I recommend!!!

This is the second time we’ve stayed here and it definitely won’t be our last. Everything is nice, clean, and can’t go wrong with a full breakfast.

Staff was very helpful with our reservations and anything we asked for from the housekeeping staff. Breakfast was nice. Unfortunately, a portion of our stay was marred by a loud and rowdy large high school group on the floor above us. Both mornings they were there, they absolutely crowded and took over the breakfast seating area, standing in the way and congregating and talking loudly. The coach even held her meeting with this large group right in the middle of the dining area, blocking access to the buffet. Very inappropriate and inconsiderate of all other guests. Suggestion would be to spell out rules to group upon arrival and enforce quiet hours. Make a rule that large groups like this cannot take over the dining area during breakfast hours. Front desk manager was very apologetic and dealt with this group's leader, but these kids weren't willing to listen or follow instructions.

Friendly and professional staff.

Great stay

Rooms were really clean and comfortable and the property was clean and appealing

You guys need to put families with kids on the first floor, I couldn’t sleep until 2 am, room on the top of mine, kids so terrible. And I don’t believe we are supposed to paid parking, its no right because we already paid for the room

Rooms were very clean, beds, restroom. No issues at all would recommend to stay and will surely be back! Would recommend just adding more towels to the rooms

Great Area plenty of restaurants and Great Staff

Perfect stay for BMT graduation at Lackland AFB.

Great property for families attending events at Lackland Air Force Base.

The beds are very comfortable and the hotel was super clean, friendly staff.

Everything was great

Clean room, yummy breakfast

the property was clean, the concern i had is there were three cars broken into on the property and nothing was done so make sure your car is insured fully not just liability cause the crashing car widows can be very expensive to replace. the tvs didnt work and there was no Ac in the room but they moved me with no problem to another room.. AND THEY CHARGE 4.99 A DAY FOR PARKING WITH NO SECURITY!

Everything was excellent

Very nice stay!

Good service

Comfortable bed, good temperature controls, great black out curtain & nice shower.

Great stay next to main event!!

Had issues with the TV and no one knew how to fix it except the maintenance man. He alredy left.for the day and had to come back.

Breakfast was good , room was big with kitchen

We stayed for almost a week and had all of our needs met. The breakfast was complete enough that we didn't have to eat the same thing every morning. Any request we made of the front desk was promptly attended to. The room was very spacious and maintained well.

The staff was phenomenal. So friendly kind and helpful. I would definitely stay at this hotel again

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Clean room and facility. Quiet area and comfortable beds. Staff was great and plenty of parking. Walking distance to several restaurants.

My stay was excellent.

Room was clean, staff was super nice, laundry room was clean but super super hot, pool was a good size but smelled real strong of chlorine, and free breakfast is a plus just wish they had another drink dispenser.. there was a lot of people waiting for drink and only water was coming out.

Stayed here for my sons AF BTS graduation. Was clean and comfortable. Felt safe. 13 min drive to base without traffic and 20 min from Riverwalk. Close to shopping and resturants. Breakfast was good but was available from 6 to 10 and we were not able to use it because of 5am arrival at the base. Main Event activity center was walking distance.

Great stay! Staff was amazing and will definitely stay again

Good place to stay, specially if someone is graduating from the AFB, very close by

Breakfast was good.

The floor on the 2nd floor was uneven with what felt like holes under the carpet. The ice machine on the 2nd floor was not working. Breakfast was a disappointment. Room was overall fine.

The cons- room wasn’t as clean as I’d like it (restroom had hair in it, the walls had something splattered on them, lotion bottle that is glued to the wall was out of lotion). The room was 80 degrees when we first got there which took a few hours to cool down to 70. Something else is you get charged a $4.99 fee, per day, to park in there parking lot.

The rooms where immaculate and staff was friendly and very accommodating. Over all I was happy with our stay .

Nice

It took me 15 minutes to try and call and talk to a real person. Finally got through to request that a crib be put up BEFORE I arrived. I was traveling with my 3 kids (8, 2, &1) and wouldn’t be getting there til almost midnight. They assured me it would be set up. It was not. This was a HUGE inconvenience. I then had 3 sleepy kids crying while I tried to set up the pack and play.

Some areas smell like cigarettes even in non smoking arras. It is pet friendly, not good for those sensitive to smells

Only issue I had were the beds. They are definitely not queen size and extremely uncomfortable for paying over $220 a night. You could feel the springs when you sit or lay down.

The only thing that would’ve made it excellent instead of good was the little kid the floor above our room ran around the room for about a half hour at 6:00am in the morning. Otherwise it was a great stay. I’m staying there again at the end of the week.

Very clean, I will definitely return.

Clean room. Staff was awesome.

DO NOT STAY AT THIS HOTEL!!! Stayed one night for a baseball tournament and about 15 vehicles were broken into and vandalized all around the parking area. They claim to have cameras and security guards, however, we were never able to speak to the security guard they claim to have and he must of been asleep on the job that night if nobody noticed that many vehicles being damaged. They offered no help at all other than instructing us to call the PD. Our vehicle was parking a few feet away from the front office, unbelievable that so many people were affected and nobody cared!! Again DO NOT STAY HERE!!!

The continental breakfast was good. I wish they would clean and change towels daily, though.

Great service and cleanliness

Clean room , calm side of town , recommended 100%

The walls are paper thin. Kids were woken up by 4 am with sounds from the floor above us sounding like moving furniture, maybe big dogs running across the floor. It was not the cleanest room. Only 1 outlet worked for charging devices.

N/A

The hotel provided my necessary needs. Breakfast was fantastic and the coffee hot. I would definitely stay there again, if in the area.

No problems

G

Easy check in, friendly staff, big clean rooms and great rates

yes

It was awesome, clean, friendly staff and safe.

Great stay

Property and staff perfect. Having to pay for parking on the property was a bad idea!

Great stay, great staff. Front desk was incredible.

Great room, great staff and easy access to nearby activities

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Evening staff was not very courteous. The toilet was continuously running. The end of the bed frame was broke. Very noisy through the wall and ceilings.

The hotel is very clean and stuff was really nice! Was convenient for us going to our son’s BMT graduation! Easy access to restaurants. Would stay there again.

Courteous staff, great amenities

Clean room , nice breakfast , comfy beds

Clean room, courteous staff

The room had problems before we checked in. The maintenance man showed up the next day to fix the refrigerator and wall plug problems. The hotel charges parking facilities fee for handicap parking which is illegal in Texas.

Clean and amazing

TV was not working, technician was not available , dirty rooms.

TV was not working and room was not clean