Hampton Inn & Suites San Antonio-Downtown/Market Square

We woke up Saturday morning to no running water throughout the hotel, we had a college tour to get ready for and were unable to do so without running water. They did provide water bottles, that helped a little but obviously wasn’t enough to shower or flush the toilet for that matter. When we returned, there was running water but no hot water, staff said it was just needing to heat up, that was Saturday about 430 PM, Sunday morning at 8 AM there was still no hot water. It was a horrible stay and they didn’t even offer a small refund or anything.

A water pipe burst and the manager had stated we would get some refund back. I am still pending and manager was not available when we checked out this morning prior to 7am. My daughter went for a dance Competition and was una ke to shower and we were told it would take 2 hours to fix. We got back in the evening on Saturday and she had to shower in cold water.

Didn’t have a room ready till 3:30pm and on top of that I had to shower with cold water cause they didn’t have hot water. They could have discounted something off the room or waive the overnight parking fee for the inconvenience…

No water and problem huge issue … breakfast horrible

Was a good place to stay it was very clean and quiet

Great

The hotel was good with a good location but we feared for our safety. At around 12:00 am there was a very big fight that broke outside the room by the hallway that lasted a good 20 minutes on the hallway. We could hear people getting physically aggressive and shoving each other outside our room. No one came to stop the fight or do anything that we could hear. The room where the people were staying had to be really close to us because the fight continued inside their room and we could hear. In the morning as we were getting ready to check out, the staff that cleans the rooms, knocked and open the door. The lady tells us, it was showing this room was checkout. I looked at her with a puzzle face and tell her, we haven’t yet. On top of that, we booked through hotels.com and it was paid for, I have another charge of 154 dollars on hold. Will definitely not be staying here again.

Great hotel and reasonable cost

Very friendly staff, clean rooms and the best breakfast.

We stayed here for 1 quick night in early August 2026. We had experienced a rough travel day before arriving and weren't in the best of spirits. The young lady at the front desk was so lovely; I wish I could remember her name, I'm sorry! She gave us some great restaurant recommendations for dinner. The room was spacious and nicely updated, everything seemed clean. The parking lot is small but adequate and easily accessible. The area was decent, saw some police nearby patrolling in the evening which was good. It's just a short drive to the historic Market Square, definitely worth visiting! There's also a small grocery store & gas station right across the intersection, which was convenient. We didn't have time to use the pool. We did have the included breakfast before checking out, which was definitely appreciated. It was a standard continental breakfast, nice to see fresh fruit options included. Overall, it a was a very good stay. If we are back in the area sometime, we would definitely stay here again.

We went to the gym and the Smith machine is broken but no sign was posted, not to use it. It is very dangerous and someone can get severely hurt.

Fitness center needed more privacy and working equipment, otherwise, no complaints. Fall & Halloween decor was adorable.

The hotel is very clean staff was very pleasant very helpful they helped whatever you need on extra stuff for the room coffee was always available by the seating area

Too much noise on Saturday night

Overall our hotel stay was okay. We were not aware it was in the process of a remodel. Some sections were blocked off and the pool was not available which was a disappoint since we planned on using it. The completed upgrades were good. Updated rooms, lobby and breakfast area were a work in progress but improvements are being made. Our room was nice in appearance and served its purpose. The water pressure in the shower was minimal but it may have been due to the hotel being at capacity. There isn't much of a noise barrier between floors so I recommend choosing a top floor room or you will hear every heavy footed guest above you. The free breakfast was pretty good and very convenient. The staff was helpful and courteous. Parking is a fee and minimal but they do allow you to park in the covered parking lot next to the hotel. The hotel is Downtown so you are in close proximity to the Riverwalk and Market Square.

Breakfast was great.

No parking space. We were looking for spot for 15 min.

Breakfast was typical fruit (oranges) not good very clean good location Room above us had children that made lots of noise called front desk 11 pm and they got them settled down

Convenient location friendly staff. Very accommodating. The pool was closed for maintenance and that wasn’t listed anywhere or disclosed in any fashion.

The gym was not in service and they didn’t let us know.

Nothing

Nothing Because my truck was stolen on my first night stay. The manager Cindy was so rude and defensive she would not work with the police on the police report. She would not cancel my reservation for the rest of the week she made me stay an extra day claiming that she could not cancel it until I had to reach out to booking.com to contact her directly she would not comp my parking even though I did not have a car there that was parked she still charged me for the day. She just seemed like she was guilty and had something to do with my stolen vehicle.

Should not have to pay for additional parking.

The only thing we didn’t like about our experience there was there were dogs next door to us that kept barking and inconvenienced our stay the owners would leave them there at night and heard barking all night even all the way down the hallway

Great hotel

Excellent place, location.

The staff was friendly!! The parking was limited! Overflow parking was in what looked like an abandoned garage!

It was a great experience from check in to check out. The two staff members we interacted with had an outstanding level of service. I

Staff and hotel amazing

Hot breakfast definitely lacking, the waffles were good. The place is under renovation so keep it in mind. Otherwise the staff were friendly and helpful, great location and close to many things downtown. Good price

Spacious room, very clean and good location. Highly recommended.

Great location. Breakfast was really good and the rooms were really clean and very comfortable. Close to the river walk and the Alamo and other sites. Having an HEB across the street was amzing.

Great location spot, many places to go to nearby. Room was clean, extra bedding was not in closet for sofa bed. Indoor pool was freezing cold… 4 out of 5.

Newly renovated room - nice furnishings and really spacious. Parking onsite. Nice breakfast options. Midway between downtown river walk area and marketplace area.

The room was so clean and comfortable.

Great place but there was an on going renovation during our stay which made the place a bit messy. Staff was great and overall a great stay.

It was clean & convenient to a lot of surrounding places. N/A.

The room was clean and the front desk person was polite, good experience.

I liked that they had breakfast and a pool .. We found roaches in our room and they said there was nothing they could do about it… like what do u mean

There was no WiFi.

Breakfast was great, friendly staff and clean rooms. Non heated indoor pool

Clean room, friendly staff, and great location!

I did not like that the request I made via text went unanswered and that I had to ask for shower gel twice. The parking was a bit tight and the bathroom a little too firm for my taste

Would stay again in the future

Great breakfast

Nothing

Room was clean and spacious, breakfast was good, plenty of parking.

Just prepare to pay for parking

Everything was great clean , comfortable, and all the staff was very helpful n friendly. N/A

The rooms were super clean, amazing location and great amenities. The only issue is parking you are charged a $15 parking fee then parking isn’t guaranteed you are near downtown so all the downtown goers park there avoid this area if you are traveling with family especially during the weekend you will be forced to park across the street and pay for an extra parking spot

Paying for parking on the property

Great hotel with great staff!

Nice room ,helpful staff

Is a great place to stay if you are not planning to walk to the Market Place or the River walk. The distance walking to either one is about 20 minutes and streets are close to feel comfortable and safe during the night. That was the main reason we stay at the property because of been 7 minutes walk and is not. Also breakfast not much options, very simple. Staff are very nice and very helpful and room is clean and quiet. But the distance to River walk was disappointing and we had to pay extra money to park closer.

Exelente

Good location.

Hotel & staff were amazing.

The pool was cold for my liking

They need to step it up with the breakfast, when you are on vacation having a good breakfast before you go on with your day is important my kids all they had was an apple because there was not much to choose from.

Had to move nightstand to find plugs near bed to charge (none were easily accessible on either side). Water pressure I. Shower was terrible.

Large, clean bathrooms with many towels and high-quality shampoo and shower gel. However, the mattress is not very comfortable, and the pillows are an offence to the notion of hospitality. Absolutely terrible pillows. Breakfast was ok but nothing extraordinary. Overall, it was a good experience; I definitely recommend it .

System was down and it caused a bit of inconvenience

Very friend and welcoming place. The bed was extremely comfortable and room was quiet and roomy

Everything was really good!

My room appeared old and haggard. The nightstand draw wouldn't stay shut. The headboards were chipped and looked very worn. The amenities are great... this was the first time I was charged for parking. In the past parking was free.

Nice

Old and not clean. Beware they charge for parking on their own lot. Total money grab. Not a protected lot they have signs all over the place they are not responsible for anything. It’s just a regular lot they make you pay for. Pool was ice cold. Rooms are very out dated and needs renovations badly. AC would not go below 73. Room smelled very musty. Gym was good. Don’t believe the photos they are probably 20 years old. Definitely won’t stay there again.

Great hotel and rooms. A little off the beaten path, but a short walk to the action.

We stay at Hampton often. This location is a little more run down than others. Still acceptable, we didn't have any problems.

OMG!!! THE BEST! Totally recommend. Even the kitchen lady, she was so kind and let us know it was about time to close kitchen. She was awesome! The front desk people were awesome as well. Great experience, and the rooms were WOW!! Remarkable and soooo comfortable! This is our place 4 ever!!!

Very nice overall.

It was conveniently located to the Alamodome, which is where we were going for the event. There was an H-E-B across the street, which is super convenient if you want snack snacks, or drinks. Staff was very friendly and accommodating, and it was clean. Easy place to stay.

Enjoyed everything

For me a clean room is important and it was terrible, a bad odor and the bathroom was dirty. The breakfast was so simple and poor.

Our stay was wonderful!!! We got a beautiful room, then later decided to stay one more night and got a completely new room and wow!! It was the best! Everything was brand new, loved it. I just hope people take care of these rooms. We had a great experience. Everything was close by, walked everyday to riverwalk, drove to zoo and sure plan to stay here again! WONDERFUL!

Breakfast was not very good. Eggs were watery, bacon and sausage was undercooked and the potatoes were horrible.

Terrible management horrible staff no confidence

Everything was as described.

Second time using this hotel and it’s been a great stay both times.

I wish I could have breakfast but unfortunately I was denied from checking in to the hotel because I was told that my reservation was canceled so i drove 4 hrs. to San Antonio Tx not knowing that hotel manager desided to cancelled my reservation with out notice

Everything was perfect.

The hotel has great amenities, staff, and rooms layouts. The finishes and furnishings are a bit run down, but, apparently, in the process of being renovated.

Under renovation but didn't bother us at all. Breakfast is always great here. And front desk is always kind and helpful. Bed was very comfortable and temperature was to our liking. Glad I stayed here I will definitely stay here again!

Good place to stay for a close travel to sites

Everything was great. Walking distance to the Riverwalk and Market Square. The only thing is that the room was a little small for us.

The only thing bad was that the a/c unit in the room mad the room feel kind of humid a bit

This was a great place to stay! It was close enough to walk to the Riverwalk and the market. It was very clean and well maintained. Would definitely recommend staying here!

Room was clean and staff was very nice.

The hotel was in fairly good condition and the top floor was being renovated during my stay. It’s possible that there will be renovations to the lower floors as they could use a bit of an upgrade. It would have been nice if the TV was a smart tv so that I could log in to my streaming accounts. The staff were friendly, courteous, and helpful. The breakfast was decent although it could have been better in terms of more options. Overall, the hotel was great for what I needed to accomplish. It was close to my priority destination and easy to navigate to local sites.

The room was comfortable and clean. We stayed 5 nights and found the convenience of having the HEB market less than a block away a big plus!

Easy to walk to Riverwalk. Reasonable parking cost ($12)

The room had a big hole in the bathroom, the continental breakfast was awful. I have stayed at a Hampton inn before and never was the breakfast this awful.

It was nice

Convenient location, helpful staff, comfortable rooms.

The only thing is you are charged for parking and I don’t think this is normal I payed to stay but yet had to pay to park this needs to be included when they advertise the amount of the stay and include the words to park is an extra fee

The bathroom sink had a horrible leak and water went all over the floor then the next day after fixing that the hand held shower head broke while I was giving my handicap husband a shower. Just expected better room condition.

Does not disclose you have to pay for parking

Location!!! Close to shopping, river walk and restaurants. Staff was very friendly. Was worth our trip from Santa Fe NM, Room was clean, comfortable and spacious.

Breakfast was great, wide selection from hot buffet to cereal, breads and pastries, fresh fruits and yogurts. Juices and coffees. Everything was fresh and wonderful. Beds were very comfortable and the air conditioner worked extremely well. Grocery store across the street. Would recommend this property to everyone looking for a great deal. Located within walking distance of restaurants, River walk and so much more!

Nice room, helpful staff and nice breakfast.

The breakfast was very marginal.

Cuarto limpio y el personal muy amable el desayuno esta bien mejor que otros hoteles a pesar de ser los mismo desayunos que en la mayoria de ellos. el parking no es my grande pero es suficiente el flujo de vehiculos y siempre encuentras espacio para estacionarse

I did not use al of the amenities at all, spent one night at the hotel. The bed was ok, room was fairly quiet for being down town. Breakfast was ok, they did not have a microwave or fresh fruit, coffee was unexpectedly really good. Most of the time hotel coffee is tolerable. Price was great, you have a good day. Thanks

Great place to stay. Friendly staff.

Hotel is in need of updates. Neighborhood is not the best, traffic noise is bad as location is on a very busy intersection. Website not accurate in terms of location proximity to Riverwalk and Alamo. Breakfast was good, staff was very nice.

The staff was very friendly. The breakfast was decent. Hot and continental. Have stayed here before. Location to the Market Square is a few blocks away.

Great breakfas selection, rooms were cleaned and AC aorked great. Staff was very attentive and professional.

Comfortable bed

walk.

It was walking distance to the Market Square and Riverwalk. Also, there is an HEB across the street which was perfect. The breakfast had a great selection of food. The rooms and hotel were nice and clean. I would definitely stay here again. They also had an indoor pool which is not common in most hotels. But we didn't have time to go swimming on this stay.

Friendly, clean and quiet

El buffet fue bueno buffet bastante aceptable y el cuarto limpio, la ubicacion del hotel esta perfecta para quien no quiere pagar por parking alrededor del centro todo esta serca se puede llegar rapidamente a todo volveremos a este hotel cuando visitemos nuevamente San Antonio

Parking was tough , staff was nice breakfast was good

The only complaint, which we did not tell the receptionist, was that the handicap bathroom had a strong smell of urine emanating from the floor drain in the room, not the shower drain. We went out and bought some Pine Sol and Lysol spray which helped a bit, but we also covered the drain with a towel which really helped to alleviate the smell. Other than that odor, the room was clean, and the smell did not leak into the rest of the room.

Great location

Couple blocks from the River Walk price is reasonable

10 minute walk to the riverwalk. Safe clean neighborhood. Great breakfast options. Helpful staff.

Great staff room was clean and no issues with parking

“Great stay! The staff was very customer service–oriented, and the room was very clean, as well as the entire property. Highly recommend.”

At first we were disappointed because it seemed like a little far from the action downtown but the walk wasn’t bad. Parking area was small and 1 limit car per room might have an impact on families meeting up. Staff was super friendly, breakfast was good and rooms were big and AC was very good. Would come back.