Hampton Inn & Suites San Antonio Brooks City Base

The location was perfect for us.

Our room that they offered us was on the 3rd floor. The floor by the A/C was falling between the AC and the wall you could see daylight directly outside. The 3rd story!!! There was mold everywhere the walls, the floor the bathroom. Everywhere. It was disgusting. I'm not exaggerating. It was so bad that we declined the room. Which they offered another room that we kindly looked at. The second room was exactly the same. When you walked in the mold hit you like a ton of bricks. We declined both rooms and got a refund and left to go find another hotel after we have driven for 2 hours and moved the whole apartment for my brother. We were exhausted to say the least and highly upset with this hotel. I have never declined to stay at a hotel in my entire life. It was a terrible experience to say the least.

We love staying at Hampton inn as they have great facilities and staff. The room was clean and very comfortable. Bed made for great sleeping. Bathroom was a good size and very clean. We don't have any complaints with the hotel.

Excellent location

Clean and well received. Alvita in the front desk was a total doll. I felt so welcomed.

Ez check in and out friendly staff quite area lots to do and places to eat in this area .nicely priced and not to far from downtown we love it

The shower took an unusually long time to heat up, and the room shower could have been cleaner. Overall, the accommodations were adequate for a quick overnight stay, especially if you’re just looking for a place to sleep. Surroundings were quiet and clean as well.

The rooms here are always clean and in great condition. The Staff is very nice and helpful. Good breakfast and good area

Clean cold room, comfortable bed, front staff friendly. Breakfast was delicious and lady at the kitchen was sweet and friendly *****

Everything All good

Everything All good

The desk chair had a stain on it The shower had black mildew all over the corner which they try to cover with white paint but yo can still see it The bed pillows were to flat The door stopper from the room door had a hole on the wall The elevator floors were soo sticky and dirty

Clean and easily accessible

Clean and easily accessible

Everything was perfect

The breakfast was delicious. Liked the hours. This place is close to family. Lots of restaurants nearby. The pool had lots of leaves the first day. Good on 2nd day.

The breakfast was delicious. Liked the hours. This place is close to family. Lots of restaurants nearby. The pool had lots of leaves the first day. Good on 2nd day.

Excellent stay

I checked in for the holiday. My refrigerator was not cooling properly, lamps missing light bulbs, no TV remote. Maintenance, came 45min later to change light bulbs, brought a remote for the TV. He could not fix the refrigerator (it doesn’t cool like you think, not meant for ice cream). Later that evening, I noticed I could not turn off the A/C or make adjustments. At 8:45pm, they put me in another room. No incentive provided.

My Shower was replaced with an ADA walk-in shower, but there were obvious leaks along the outer edge, missing grout between the floor tiles, and the shower curtain was too short. The bathroom showed signs of subsurface water damage. Other than that, the room was clean, and the staff was courteous.

We had an amazing experience the hotel was great and staff was amaz

The Concierge was very sweet and helpful. We also received to phone call to make sure we were okay and still arriving to the hotel. N/A

The Concierge was very sweet and helpful. We also received to phone call to make sure we were okay and still arriving to the hotel. N/A

The room was clean, the staff was friendly, there was breakfast every morning. I really enjoyed the stay there.

We were right next door to Engine Room on first floor it was so loud all night all would hear was boom than another all night

Rooms aren't real nice very clean

Rooms aren't real nice very clean

Hot tub and pool. Pet friendly with fees of course.

Hot tub and pool. Pet friendly with fees of course.

Great staff upon arrival very friendly and quick check in. Breakfast was great and check out was fast as well.

I really was content with the cleaness and quality of my room

Great staff! Good location. We always love staying at Hampton inns. Across the board whever we go they are always clean, consistent, comfortable and the staff is always so nice

Excellent fantastic

No accepting cash only need to pay with card

No accepting cash only need to pay with card

We had to check in very late. Night audit stayed at desk till we arrived. Very nice and helpful. The room was wonderful and Breakfast was hot! Kitchen staff very helpful and pleasant to speak with. Overall a Great Experience!!

Got in late and was so tired just wanted a shower and go to bed. It was 62 degrees in the room and it was so cold. The toilet was running all night making this high pitched squealing sound. Kept me up most of the evening but was too tired to mention it and find another room. Just here for one night. Wanted to show the video of the toilet and the noise to front desk as I was leaving this morning but there was nobody in sight. This hotel was conveniently located near the venue I was doing an event in so this is why I chose it.

Great place to stay, comfortable and pretty close to everything in the south side and downtown.

Food was cold

The only thing I didn’t like was that pool was out of service

The only thing I didn’t like was that pool was out of service

Clean room good customer service air conditioner worked well just the fact that one elevator was not working

Breakfast

Awesome!

Everyone and everything was awesome !

The tile shower in my room was in poor repair. Cracked tile that had a very large caulk joint to keep it from leaking. Poor caulking around the base of shower. The looks of the shower made you not enjoy it. Loose tiles in the floor when you walked. Carpet in the room wasn’t vacuumed very well.

Everyone was very kind and friendly. The room was clean and the bed are comfy. Breakfast was great! There was something different each day to choose from, while keeping the usual foods avaliable. The location is perfect for those traveling with stores and restaurants right around the corner.

Over 20 vehicles broken into!! Hotel “security” refused to talk to the cops. The area is dangerous. The front desk said the hotel helps the cops but that was not the case and the hotel manager wouldn’t answer the phone. Absolutely don’t stay here or anywhere around.

The room was nice, but the breakfast was horrible. We had to go eat elsewhere. We were expecting a good breakfast…this was our first stay there & will be the last.

I had an extra bed cover that was just piled up on the chair plus I had to ASK for house keeping The staff was excellent and friendly

The room could have been vacuumed while we were at tournament which was all day. The staff was extremely nice and courteous.

Wonderful rooms, staff very polite and efficient and the amenities were excellent

Staff was great but hotel had several issues that made the stay difficult

Yes and yes all good

For the side of town the hotel is very nice! Staff is sooo nice! Room could have been cleaner and the AC did not work well! But overall would recommend and stay again!

Staff was great! Caring and helpful, room was good. We left our “still enjoying the room” tag on our door one of the days and the cleaning staff doesn’t go through those doors ( totally our fault) but when I walked to the lobby for extra towels and extra pillows my wife wanted, the staff went out of they’re way to get us what we needed. Super kind and we had a great stay

This hotel was great. We had an issue with our tv not working when we got there and they went out of their way to fix it same day. Every hotel employee we met was kind and always accessible. The hotel itself was very clean and the breakfast was great. The food and variety of foods was great. All the tables were cleaned as soon as people left. Everything was restocked when low and the lady in charge was consistently checking things. Will definitely stay there again.

The room smelled and the sheets smelled

The room was clean. Check in on the Hilton App worked perfectly. Breakfast was included and my kids loved it.

Well I booked the room for 3 people which is a king bed n sofa bed . So why the sofa bed doesn’t have any bed sheets or pillows for it ? The other pillows were so uncomfortable. No xtra blanket or pillows were available in the room. Not comfortable at all.

Overall

Room was Ok staff didn’t tell me the time for breakfast

Breakfast was the best part.

Nice property

You have me a handicap room

Everything from the greeting to breakfast to the rooms!! 100%

Very good hotel.

It was pleasant

Clean comfortable rooms, great breakfast in the morning and staff smiling and friendly

Great service

Breakfast was great and room was clean

clean room, breakfast is good and included

Near everything I needed

Found a leak from shower in corner of shower

staff was awesome , hotel is great and breakfast is great

Nice suites

Awesome

.

They did not service the room, refrigerator didn’t work

The staff was amazing! We loved the breakfast! The place was very clean and comfortable

It was nice the bed was hard

Bed was very comfortable. Could hear people talking from other rooms on our floor at night.

They had placed us in a wrong room but was able to move us to another room that was accommodated.

I was really disappointed with my stay at this Hampton Inn. The exterior of the property was dirty and poorly maintained, which set the tone right away. Inside wasn’t much better — the walls had visible stains, and the overall cleanliness was lacking. The elevator smelled strongly of urine, which was extremely off-putting, and the AC controller unit in my room wasn’t working properly. For a hotel brand that typically promises comfort and quality, this experience fell far short. I won’t be returning, and I wouldn’t recommend this,

Treats service and staff, place is a little dated and trashes over

Best breakfast ever

It’s closer to everything you need and the staff is friendly. Great hospitality and hotel overall!

When we walked in the rooms where very hot, the hallways where not air conditioned, I’m guessing when they clean the rooms all the cold air comes out thru the door into the hallway, our room finally got comfortably cold later in the middle of the night, the following morning the temp was perfect, The suction vent in the bathroom doesn’t work, so the bathroom fills up with hot air and none of the steam from the bathroom gets sucked out, Mini fridge and nine kitchen sink is nice, especially when you have a 1 year old to take care of, Breakfast was pretty good, well taken cared of and filled when needed, very clean, the staff constantly kept it clean and tended to guests

Everything was great. No complaints. Just compliments all the way around.

New hotel in an industrial part of town, really nice and close dining and shopping options. Great for business travelers!!

The staff was friendly the courtesy breakfast was good , the room was clean - the walls to rooms are paper thin and our neighbor woke us 7am talking on the phone and using the hair dryer BUT it just allowed us to get a early start - bathroom seemed a bit dingy but no complaints as it was clean

Great stay for the price.

They stole items from my truck and broke into it and property staff is probably behind it

Good condition of the room , but too mich noise from other guests and people like moving furniture

Had to get our own towels,never had room cleaned. WiFi was out whole time I had to use my hotspot

This hotel was located in a great location with lots of amenities around it. Everyone who worked there were all very nice and friendly people!!

They had a great breakfast and coffee/tea was avaliable all day. The staff was great, but housekeeping would knock on our door at 9:39-10am and we would tell them to come back, but they never would come back. The bedspread was white and filthy as if it wasn't washed in a months and the sheets had blood stains on them.

Location is convenient, reasonably priced. Blinds in my room are electronic and I reprted them not working 3 weeks ago, ended up in the same room again and still not fixed

Great location.

It was good but the ac was out so it was kinda hot but the fan saved it and the beds were kinda rough but it was a nice room

The property was nice enough for the price, staff was really friendly which was a plus! If the beds were more comfortable would have be higher satisfaction. The lobby is nice, but you can tell the rooms are older.

Great service. Extremely friendly staff. Definitely a place I’d stay at again and again and would recommend to friends and family.

I accidentally booked the wrong hotel dates thru Expedia. I reached out to Expedia for help with my mess up and they gracious corrected my dates. I was so relieved and deeply grateful with their willingness to help me get my issue resolved.

Everything was great! It was quiet and the room was clean. The bed and bedding was quite comfortable.

Floors in the room and restroom where very dirty. Floor was so sticky our shoes would stick

The staff was really nice and kind. The hotel wasn’t that clean. The room looked a bit old and the air conditioner kept making weird noises all night long. It wasn’t that bad, but it was a little bit too pricey considering the conditions of the hotel.

Stag is always very nice an helpful. I always stay there 3-4 times a year because my b parents and 4 children are buried at cemetery close by,

This hotel was rereferred to me by a co-worker who makes as many field sites as I do. I am very skeptical about places I stay because sometimes people go by just the name but that does not mean they are the best. This was different, they met all aspects of a stay at a hotel by Hampton. Clean room great lighted area and located by all sorts of restaurants and stores.

I had booked this hotel and then had delayed flights. I contacted the hotel to let them know I would be late, but still needed the room. Flights were delayed 2 more times and each time I notified the hotel. I told them I was fine with being charged for the night even though I wasn’t there but needed the room and was told it was no problem. When I arrived in the morning, I went to check in and the manager said they put me as a ‘no show’ and gave up my room and had no more rooms. The employee I spoke with was standing there and confirmed I called in, the manager said I was a no show and they had no more rooms so I would have to go elsewhere. Disappointed in this hotel/ manager is an understatement.

Very Clean, Roomy, Quiet, and the Breakfast was fresh, Hot and Tasty!

The stay overall was great. The bed was a little springy rather than soft but nothing terrible. Great overall.

Comfortable and breakfast included.

The location for this hotel is very convenient. There are major stores all around and plenty of dining options only minutes away. It was a nice, quiet stay.

The wrong state was booked and no one from the hotel would answer my call to cancel. Hotels.com was no help.

None

Was an immaculate hotel room and the perfect view. We plan to return.

A quite calm place ideal for families

All was good except we would appreciate a good exhaust fan in the bathroom. It gets hot and steamy with no quick way to cool it down

Close to everything and convenient

Highly recommend