Hampton Inn & Suites San Antonio-Airport

clean room, liked the unlimited coffee in lobby, enjoyed the indoor pool

Very disappointing experience. The hotel room was poorly cleaned, and there was no hot water available. The room was not properly maintained, and the overall conditions were unacceptable. I expected much better service and cleanliness. I would not recommend this hotel.

Location - complained several times about children running up and down hallways floor above us

Great location near the airport! The staff was incredibly friendly, welcoming, and helpful throughout my stay. The rooms were clean, pristine, and very comfortable. Thank you for the wonderful hospitality and for making me feel so welcome. I truly appreciated the friendly staff and enjoyed my stay!

Everything was great clean and the breakfast was so good.

Clean room and free breakfast

The pillows ande the sofa was with stains

Tub was filthy, spotty hot water. Front desk uninterested in hearing about the filthy tub and spotty hot water!

Staff was super friendly. The property was cleaned. They made sure we have everything needed for a comfortable stay.

Room had open condom and bed skirt was all stained, hair on sheets

Room had open condom and bed skirt was all stained, hair on sheets

But in the other bright side, we had a blast going some places like sea world, river walk, pilipino restaurant, Asian store,red ribbon, club, and more.

Signs are up saying "renovations are coming". It's an older building so at least the halls and rooms are big. Plenty of safe parking with some kind of surveillance system in place. Great check in. One of the two elevators was out of order for our two night stay. Offers free breakfast but we slept in. Had a large king room with seating area. No mini-fridge. No body wash in shower and no shelf for the bar of bath soap.

Bed was comfortable and location was perfect for our stay. Breakfast was pretty good and coffee was excellent. The only drawback was that we didn't have hot water when we showered. I informed the front desk. Other things the room didn't have to my surprise was a telephone, small fridge, microwave and no cleaning service. I was not informed our clean would not be cleaned but every other day.

room smelled like urine, dingy, curtains did not close all the way, and floor was sticky. we had a small lizard living in the room. the a/c only worked when at 70degrees or below, and would not kick on otherwise, would want up to 75degrees. staff was friendly. breakfast was ok, basic. pool was fine. they charged for parking which I think is rediculous, considering the hotel rooms were sold out, but the parking lot was less than half full.

The staff was absolutely horrible and actually pounded on my room door very hard and woke me and kitty up after finally falling asleep after not being able to sleep well for at least 3 days. They were pounding on the door because they wanted to clean my room, Even though I had the Do not disturb sign up.

Perfect location. Front of the house staff was very knowledgeable and friendly

Clean and safe

Great stay!!

The Greek lady that is the driver in the evening when I checked in was fantastic. At check in the person was also great. My driver back to the airport the next morning was excellent. My room was fine. Nothing special. I had to take a shower with cold water. I expect that in many countries I go to but not in San Antonio Texas. I got zero compensation for that.

Very old need some renovations

We arroved friday oct 16 there was NO hot water at all!!! They didnt even clean our room for 2 days till i had to ask them to clean or wouldnt even pick up the trash. What was bad was the hot water had to have my disabled mother take cold baths they didnt ask me to change rooms or nothing at all. When u forst got there the first girl was nice but on sunday and monday the girl at front desk who i had asked about the hot water seemed she was bothered because i was complaining she didn’t apologize or nothing at all. A girl with glasses. Breakfast was the best thing out of all our stay. Other than that it was the worst horible stay

Excellent hotel

There wasn't any hot water to shower and I had 3 kids with me one of them a toddler. The person work8ng the kitchen was extremely rude to everyone. She also announced they only had 20 individual servings of cereal therefore only 1 cereal per family. I myself had 3 children‼️

Staff were polite, breakfast was ok, good to have ride to air o ort.elevator coukd have been cleaner.

Always stay at Hampton

Carpets were dirty and the tub needed some scrubbing also I booked the room for a roll in shower and it did not in fact have one ..room was spacious for wheelchair, breakfast was ok , the air conditioner in the hallway was not working..also they going to start renovations soon

Lady in front desk really nice and helpful

the front desk often was unstaggrf

the front desk often was unstaggrf

Well the room was clean but feels very outdated. Did not see a fridge in the room and the room just felt old, dark, and bland. Also, the outside they have security and some of those recorders in some of the parking stalls, so not so sure the area is the safest but at least they had those outside. They also charge for parking even if your a guest, think it was $4.99. It did the job since I was flying out early in the morning but would not book if I was staying in town for any length of time.

Very nice room

There was extremely limited soap in the room. The temperature was hard to adjust. The staff was great

Staff was very courageous and the breakfast was very good. The room didn’t smell very pleasant the sofa was stained and smelled terrible and my key card stopped working three times. No refrigerator for medication or food and drinks

This was so bad. Dirty, musty in need of a renovation. There was dirty nail clippings, stains on the sheets. The pullout sofa bed was beyond disgusting. Stained, mattress ripped and stained. We just needed it for the night to catch an early flight otherwise I would've walked out.

Kinda mean lady at the breakfast buffet area

Pay parking at 5/day

The breakfast

The breakfast

I had to move room because air conditioning was bad and not working at all

I had to move room because air conditioning was bad and not working at all

The hotel charged amount higher then was offered during reservation

The hotel charged amount higher then was offered during reservation

Roaches! There were roaches in the room that IMMEDIATELY made me cringe

Room was a good size for a family of five and clean

Do not stay here! I had 2 days of no hot water, the staff was not able to remedy the problem after telling me they had. Staff did not have a clue about what was going on. And Hotels.com was not able to get me a refund on the room. This was a nightmare, and I had just had surgery. Pick any of the locations near the airport other than this one.

No hot water and the entire hotel smelled like trash.

Location

Location

No hot water, had to take a cold shower.

The first room I got the ac leaked all over the carpet so they moved me to a suite. I just have the worst luck at any hampton inn i stay at. Over all this ine was a nice property.

All ok

Just stayed overnight for a very early flight. Great location at the airport, nice and quiet, and staff was quick and professional.

My experience was just ok. Breakfast was good. The area was clean. The hotel was outdated. There are soft spots in the floor in the room and bathroom. There were signs that renovations were coming and that was a great thing. We didn’t have hot water for an entire day. They knew it was an issue but didn’t say anything. Having to take a cold shower was not a great experience. Hot water was restore the morning we left.

The hotel clerk when checking in was not friendly no customer service a little rude and snobby.

The employees acted like you were interrupting them if you asked a question. They made me pay an additional $50.00 for incident deposit, I think is what they called it. The lady at the front desk said I would get it back Sunday when I check out. A week later and I still haven't received it. I doubt if I go back to that hotel. Also the dining room was so hot that you were soaked from sweating before you finished eating.

All the receptionists were great. They did excellent job.

The staff was very friendly and the hotel clean. For being at the airport, it was quiet so we had a great night sleep.

lately we have been enamored with Hampton Inn, but not this one! A sign in the lobby said 'Exciting News, we are going to have a renovation. For anyone staying there now, that is not exciting news! A staff member said there was no sign of when that actually might happen. I woke up in the middle of the night to the sound of 'tick.........tick........tick.......' and finally found it was coming from water dripping from the ceiling!. The breakfast was not up too the level I have grown accustomed to. When we asked about using the pool, they said wouldn't be ready before 11:30 or so, and checkout is at noon, so basically, unavailable...

Staff was great, hotel needs a renovation and sofa sleeper needs to be cleaned up, change of furniture, is dated

The entire hotel is dirty and smells. The linens smelled as if they have been stored in a dusty closet. The tub was stained brown. I was really disappointed with the cleanliness. The staff was very nice and everyone was helpful and welcoming. The breakfast was also better than expected. If the hotel could just get a good deep clean and then be maintained from there it would be fine. Also all the linens need a good deep wash or it’s time for new ones and to do a better job washing them.

The room we booked the A/C was blowing hot and leaking water, was told to shut it off for a while then turn it back on, we had an infant and pregnant wife, we got moved to a 1 bed and fold out from a 2 bed end of the hall room, no cribs no extra pillows. Getting credit back was a chore I expected Hampton Inn to be better the hotel was not well maintained was disappointed.

We were just uncomfortable there & didn’t care for breakfast

Not charging for parking

Not charging for parking

Really enjoyed our stay. The staff was very friendly.

Everything was great 👍

Not at all whar

The cleanliness of the room was very poor, as was the cleanliness of the hotel; I found a cockroach in the dining area when I went to have breakfast.

Clean room very good breakfast

N

Elevator was dirty . Hotel needs upgraded

I really liked how clean and well organized the lobby area and the room was. The bed was very comfortable as well, making my stay very relaxing. I enjoyed it 😀

Breakfast was good! Amenities awesome! Great for kids!

Everything was great breakfast son rated 10/10

Very clean and cozy my whole family sleep well

The staff were super friendly, nice breakfast and great coffee

We stay here often, very convenient for a weekend trip with family.

Hotel is very outdated not very clean

they where on top of everything

N/A

N/A

The floor on the level our room was on looked like it hasn't been vacuumed in a while. But they have sign saying that renovations are coming. So the hotel definitely needs it

Friendly front desk staff and clean room! Very good breakfast daily with a nice variety and spacious seating.

We did not stay because the room smells of mold and mildew. I know the hotel is being remodeled which is a good thing but the room we were going to be in was not safe to sleep in.

We did not stay because the room smells of mold and mildew. I know the hotel is being remodeled which is a good thing but the room we were going to be in was not safe to sleep in.

Hotel renovation in progress. Had minor plumbing issue.

Unexpected charges

The hotel and staff were great. The only drawback was there were homeless and thugs smoking by the parking lot at Ute convince store next it all night. Almost felt unsafe when walking out.

Overall excellent!

Convinient to where ever we go, the staff is nice during the day. Clean place

Breakfast was great as well as the front staff lady while checking in was super welcoming absolutely loved the place

Hotel does need some renovations but I know they are currently working on it. Other than that stay was great and the rooms were spacious.. was having a little bit of trouble with the A/C though

The carpet was dirty. I felt the stickiness from the dirty carpet and didn’t wanna walk barefoot. The breakfast buffet had a nice selection but the older lady attendant was pushy and tried taking over me making a waffle. She seemed irritated and even after I told her to stop she still took the batter cup from my hand and started pouring it. She was rude and to avoid more aggressiveness I left the breakfast room without any of my food. I couldn’t believe she would continue to ignore my requests to stop and kept putting her dirty hands on my food. She was gloved up and throwing trash and doing things all around the kitchen with those same gloves. I work in kitchens so I know what should and shouldn’t be done. Ignoring a direct request to stop was a slap in the face. I was sad this happened at the end of my stay because otherwise I had a great experience. The front desk staff was attentive and helpful. The property wasn’t bad looking and clean overall. Our room was nice and roomy. Lots of plugs but no working usb connection except the ones on the back of the TV. Used the laundry facilities $3.50 each for washer and dryer. Drinks and snacks are available to buy but be ready to spend $5 on a 20oz soda. I had a good experience up until the issue with the breakfast attendant. That left a bad taste in my mouth at the end of it all.

Room was filthy and smelled of mildew I did not stay checked out immediately

We enjoyed the trip and the stay everything was fine, however the only thing we didn’t like was the surprise parking lot fee, and the initial receptionist was a little rude, but overall our stay was good.

No hot water for a few days, plus no water at all from 10am to 2 pm other than that it has good stay

They were installing security cameras outside room so had to keep shades closed. Then all night seen the flashing lights in my room. Staff very friendly.

This hotel is bad. Do not stay. Pictures look nothing like what the reality of this property is. Totally unacceptable and extremely disappointed. I hardly ever leave any reviews but this was bad.

The room was a little outdated, but clean. Staff was very friendly. My only real complaint was that there was no HOT water. The water was luke warm so it made showering unpleasant.

The room was clean and comfortable, and the front desk person I believe her first name start with E she was very nice and helpful.

It was a good experience. The staff was very helpful and the room was very clean.

Mrs. Emily at the front desk was super nice. This is our fourth year in a row visiting San Antonio, and we always stay at this hotel. The only thing I wasn't pleased with was the loud noise on the first floor. I don't know if it was maintenance or something else, but other than that, everything was really good.

Not was expecting. There was no hot water. Also, the room did not have have a microwave or fridge.

Very friendly staff.

Room clean was fair. The shower drain was clogged, and it took a long time for all the water to drain away. Breakfast was OK.

Staff is amazing

I had to ask for room service (i.e., cleaning), because apparently the rooms are cleaned every three days, unless requested. There was a notice that the hotel would be renovated soon, which makes me happy because it needs a new look!

Definitely will be staying again

Typical hotel, clean, nice staff

Staff was amazing friendly and very helpful. We had a great time on our trip. Parking are was small and tight. It got filled up early.

All ok we enjoy our atau

Almuerzo excelente

Na

Our stay was excellent! The Suite /Studio was huge! Very clean! The pool was great and the breakfast was delicious! Everything was excellent!! Would definitely recommend!

Close to airport

Great service and staff very welcoming.

Great service and staff courtesy

But over all a great stay.

Very outdated. Need to have security, 6 vehicles got broken into to include mine. Late night staff took a very long time to come to the front and check us in.