Hampton Inn & Suites San Antonio-Airport

The entire staff was excellent, the room was fine, the breakfast was good. N/A

The floor on the level our room was on looked like it hasn't been vacuumed in a while. But they have sign saying that renovations are coming. So the hotel definitely needs it

Friendly front desk staff and clean room! Very good breakfast daily with a nice variety and spacious seating.

We did not stay because the room smells of mold and mildew. I know the hotel is being remodeled which is a good thing but the room we were going to be in was not safe to sleep in.

Hotel renovation in progress. Had minor plumbing issue.

Very poor

The hotel and staff were great. The only drawback was there were homeless and thugs smoking by the parking lot at Ute convince store next it all night. Almost felt unsafe when walking out.

Overall excellent!

Convinient to where ever we go, the staff is nice during the day. Clean place

The staff was very friend6abd belpful. The trash cans were dirty, the ceiling was leaking. We checked in on a Thursday and we didn't get our room cleaned until Saturday. Some of the breakfast wasn't fully cooked.

Breakfast was great as well as the front staff lady while checking in was super welcoming absolutely loved the place

Hotel does need some renovations but I know they are currently working on it. Other than that stay was great and the rooms were spacious.. was having a little bit of trouble with the A/C though

Nice location Airport shuttle did not run early enough for my flight

The carpet was dirty. I felt the stickiness from the dirty carpet and didn’t wanna walk barefoot. The breakfast buffet had a nice selection but the older lady attendant was pushy and tried taking over me making a waffle. She seemed irritated and even after I told her to stop she still took the batter cup from my hand and started pouring it. She was rude and to avoid more aggressiveness I left the breakfast room without any of my food. I couldn’t believe she would continue to ignore my requests to stop and kept putting her dirty hands on my food. She was gloved up and throwing trash and doing things all around the kitchen with those same gloves. I work in kitchens so I know what should and shouldn’t be done. Ignoring a direct request to stop was a slap in the face. I was sad this happened at the end of my stay because otherwise I had a great experience. The front desk staff was attentive and helpful. The property wasn’t bad looking and clean overall. Our room was nice and roomy. Lots of plugs but no working usb connection except the ones on the back of the TV. Used the laundry facilities $3.50 each for washer and dryer. Drinks and snacks are available to buy but be ready to spend $5 on a 20oz soda. I had a good experience up until the issue with the breakfast attendant. That left a bad taste in my mouth at the end of it all.

Room was filthy and smelled of mildew I did not stay checked out immediately

Passable

We enjoyed the trip and the stay everything was fine, however the only thing we didn’t like was the surprise parking lot fee, and the initial receptionist was a little rude, but overall our stay was good.

It was clean and peaceful. The streets getting to it looked like a residential neighborhood

No hot water for a few days, plus no water at all from 10am to 2 pm other than that it has good stay

They were installing security cameras outside room so had to keep shades closed. Then all night seen the flashing lights in my room. Staff very friendly.

This hotel is bad. Do not stay. Pictures look nothing like what the reality of this property is. Totally unacceptable and extremely disappointed. I hardly ever leave any reviews but this was bad.

The room was a little outdated, but clean. Staff was very friendly. My only real complaint was that there was no HOT water. The water was luke warm so it made showering unpleasant.

The room was clean and comfortable, and the front desk person I believe her first name start with E she was very nice and helpful.

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Close to airport Needs complete refurbishment

It was a good experience. The staff was very helpful and the room was very clean.

Mrs. Emily at the front desk was super nice. This is our fourth year in a row visiting San Antonio, and we always stay at this hotel. The only thing I wasn't pleased with was the loud noise on the first floor. I don't know if it was maintenance or something else, but other than that, everything was really good.

Not was expecting. There was no hot water. Also, the room did not have have a microwave or fridge.

Location was great, close to the airport and hospital. The breakfast was fresh and good. The room and property overall was run down. The pillows were balled up, paint was peeling off the walls and corners. The shower itself was yellowed out and looked to now have been scrubbed down clean in a while, I did not dare step in without shower shoes (I usually don’t at hotels but sometimes they’re so clean you forget you have to wear them) for being a Hampton and the price, I really expected more. Only the first staffer to greet us at the door was nice. Everyone else was on their phones carrying at attitude. The pool said “pool & spa” but the spa was gone. A circular decorative concrete where the spa once was. Also the handicapped chair to enter the pool was rusted beyond repair and covered. Creepy to look at while we swam.

Location was great, close to the airport and hospital. The breakfast was fresh and good. The room and property overall was run down. The pillows were balled up, paint was peeling off the walls and corners. The shower itself was yellowed out and looked to now have been scrubbed down clean in a while, I did not dare step in without shower shoes (I usually don’t at hotels but sometimes they’re so clean you forget you have to wear them) for being a Hampton and the price, I really expected more. Only the first staffer to greet us at the door was nice. Everyone else was on their phones carrying at attitude. The pool said “pool & spa” but the spa was gone. A circular decorative concrete where the spa once was. Also the handicapped chair to enter the pool was rusted beyond repair and covered. Creepy to look at while we swam.

Very friendly staff.

Room clean was fair. The shower drain was clogged, and it took a long time for all the water to drain away. Breakfast was OK.

Staff is amazing

I had to ask for room service (i.e., cleaning), because apparently the rooms are cleaned every three days, unless requested. There was a notice that the hotel would be renovated soon, which makes me happy because it needs a new look!

Definitely will be staying again

Typical hotel, clean, nice staff

Exceptional

Staff was amazing friendly and very helpful. We had a great time on our trip. Parking are was small and tight. It got filled up early.

All ok we enjoy our atau

Did not eat breakfast just coffee. Great.

Did not eat breakfast just coffee. Great.

Almuerzo excelente

Na

Very good

Our stay was excellent! The Suite /Studio was huge! Very clean! The pool was great and the breakfast was delicious! Everything was excellent!! Would definitely recommend!

Close to airport

Great service and staff very welcoming.

Great service and staff courtesy

Exceptional

But over all a great stay.

Very outdated. Need to have security, 6 vehicles got broken into to include mine. Late night staff took a very long time to come to the front and check us in.

Property was clean and staff was helpful but rooms didn’t include a microwave or fridge

Superb

Le personnel a été vraiment exceptionnel : toujours accueillant, souriant et serviable. En revanche, la chambre présentait plusieurs points négatifs. Il y avait des taches au plafond ainsi que de la moisissure au plafond de la salle de bain. Les prises de courant étaient également mal situées et il n'y avait aucun port USB pour recharger nos téléphones, ce qui est un peu décevant de nos jours. Le divan-lit était également très inconfortable. Le matelas était tellement mince qu'un adulte ressentait clairement les ressorts, ce qui rendait les nuits très désagréables. Le déjeuner était correct, mais le menu était exactement le même tous les jours et nous avions parfois l'impression que certains aliments étaient resservis d'une journée à l'autre. Enfin, la laveuse et la sécheuse étaient hors service pendant notre séjour, ce qui a été assez décevant pour un séjour de cette durée. Pour une nuit ou deux, cet hôtel fait très bien l'affaire. En revanche, pour un séjour de 10 jours comme le nôtre, les différents inconvénients finissent par peser. Dans l'ensemble, notre expérience a été moyenne. Note : 6/10

The front desk staff is very helpful with many options to support you while you stay there.

Very good

It was OK for one night.

Good

Location

Clean room, great receptionist, very good breakfast and nice parking lots

The size of the room were OK. I got one with two queen beds, but my biggest thing was we couldn’t get the temperature below 71 and there was no fridge or microwave. I feel like the fridge and microwave should be a bare minimum in a hotel so I couldn’t save any leftovers couldn’t warm any food up so that was very disappointing. One staff member that was running the breakfast buffet was just complaining the whole time she had to do it by herself, so that was kind of annoying.

I will not stay there again

Friendly staff, dated hotel, renovation is in progress.

It has great location. There is a lot of amenities. This was my second time staying here. I will come back again in the future for sure.

Everything

We had a wonderful stay at the Marco! The reason for our stay was getting as much rest as possible between getting there after our arrival at 8 pm from Milan and having to wake up at 3 am for our flight to Texas, so proximity to LGA, a 24 hour shuttle to the airport, and comfort and rest were what we needed. It had all of these! The kind, young man at the front desk checked us in quickly and set up for us a 4 am shuttle so we could arrive to LGA in time to check in with our large family and all our luggage for our 6 am flight. He even gave us a complimentary bottle of wine! He was so kind! The room was pristine and had all we needed-morning came too soon! The hotel also had cool, antique decor in it, which we loved. The young lady at the front desk in the morning was also very kind, and the shuttle arrived right on time and got us there perfectly! We would absolutely stay there again!

everything was great

Everything was excellent.

Did not do breakfast. The dining area needs to remodeled.

I would recommend anyone wanting to stay here. It’s an excellent hotel overall

Good

Very nice staff great breakfast.

Everything was great!

The breakfast-to-go bag was a nice treat in the morning!

The ladies at the reception desk were very kind and friendly (both evening and morning).

Helpful and friendly front desk, just house keep needs to be more helpful. The lady who works at the breakfast room wasn’t very happy when ppl go to have breakfast😆😆😆 in fact, she is a bit mad

Everything was good, room as described, my only gripe was our room didn't have refrigerator but other than that, everything was good. They have signs up stating they will be starting renovations which would be good, because their furniture is dated.

$5 parking. Shuttle - gotta arrange. Mediocre breakfast. Decent for the price

We stayed at this hotel while visiting Fiesta Texas because it was half the price of the hotels closer to the park. It is conveniently located near several restaurants, a mall, and a Walmart. There are signs up in the hotel saying that they will be renovating soon. You can tell the hotel is older and really needs renovating, but it was clean and met our needs for the price. The grandkids enjoyed the indoor pool.

I had no issues what so ever and staff was great!

Everything was wonderful with this hotel. I 😍 my stay. My complaint is with expedia overcharging before arrive. Even though I had made arrangements with PayPal for payment. Now Expedia is acting like they did not overcharge even though I have proof and reciept s

Decent place to stay for a night, very close to the airport. We did have a power outage.

A special thank you to Emily, who was incredibly helpful throughout my stay. She went above and beyond to answer questions, assist with anything I needed, and made sure I felt taken care of. Her friendly attitude and excellent customer service truly made a difference and enhanced my overall experience. I would definitely stay here again and highly recommend this hotel to anyone looking for great accommodations and outstanding service.

Just rome need upgrades poor walls rusty Shower needs upgrade water come so bad

Then in the parking lot which I had to pay for …. My truck was broken into… broken drivers window and stuff stolen 3rd time this has happened at Hampton suite…. Never any other hotel!

The room was literally falling apart. The door to the room was falling off the hinges and the lock was barely attached. The closet door was hanging in pieces. The tiles in the bathroom were missing grout and were broken. The air conditioner struggled to cool the room in May. The wall paper was peeling off the walls. And when we mentioned issues to the staff the response we got was a snarky "that's why we're renovating".

Very good, the rooms were clean and spacious. The staff was very accommodating. It was just an overnight stay but will definitely stay again

One night so far so good.

Very clean

I brought this up to the receptionist, and instead of offering a real solution, I was simply told that the room shown in the photos “wasn’t available.” That is unacceptable. Accessibility is not a luxury upgrade — it’s a necessity. Advertising accessible features and then failing to provide them puts disabled guests and their families in a terrible position after traveling and arriving exhausted. Very disappointing experience and poor handling of a serious accessibility issue. I would strongly caution anyone needing true ADA-compliant accommodations before booking here. Terrible mistake the did by not trying to contact me after multiple times I tried calling the manager. I’ll be reporting this hotel to the ADA.

Breakfast was good and my vehicle was safe

WiFi was not working steadily, avg clean good room size amenities seemed out of dates staff nice, Breakfast was great and service was nice convenient location

Started out great the staff was awesome and welcoming when we arrived. Upon arrival in our room we soon discovered our refrigerator smelled like rotten food and our air conditioner wouldn't get very cold at all. Then we tried to stream some Netflix and the TV didn't even have streaming capabilities so we had to go buy a Roku. When we tried to lay down around 10:00 p.m. the people above us were extremely rowdy and loud so I called the front desk and was informed they would call the room and have them calm down. It didn't do much good it wasn't near constant it was just periodically until about 5:00 in the morning when it became very constant again so I call the front desk one more time only for her to tell me she would wait and let a manager know when they showed up at 8:00 I believe she said. So I asked her if I was supposed to deal with that until then and her answer was she would call them again. Needless to say we didn't get any sleep nor will we offered any comp or even an apology. The swimming pool is indoor and is extremely small and humid as well as extremely chlorinated. Aside from the welcome staff it was a horrible experience definitely would not recommend nor will I be staying again at Hampton Inn & Suites.

The room was a suite which worked great for us. It was a little older but it was clean. The staff was helpful and cheerful. You can't beat parking for $5.00 a night. Downtown was $35 per night. We'll stay there again the next time we're in San Antonio.

Great venue, great value, great staff

It was awesome

Staff was exceptional. Very friendly and accommodating. We were very grateful for their hospitality❤️

Hot breakfast,clean rooms,nice staff would definitely stay again

Easy access to and from the airport. Staff was extremely communicative and helpful.

Breakfast was fresh every morning. The staff was very nice and helpful. The pool was very clean and heated. That was a bonus. Will come back again!

The front desk are pretty nonexistent after 1am and the gym is closed at that time until 6am. The walls were cracked and peeled and doesn’t look very pleasing. Lighting was bad and their lamps were old.

The rooms are outdated and needs some updating. I booked 2 rooms one had a musty order and the tub stopper was broken.The manager did offer us a room change which we took.i wasn't expecting a parking fee,that took me by surprise. I would not book this hotel again.

Everything was good except the ice machine on my floor wasn't working

The room was ok. But we arrived an hour early and the front desk clerk Nicole was so rude. After that I just didn’t feel welcome. The manager was very kind and apologized but sometimes after a hard day of flying, you just want to get to your room and relax a bit.

Breakfast wasn’t the greatest

I left the property after staying only a few hours. I arrived late due to an accident and the staff was nonchalant and we couldn’t understand anything she said. The property was dated with mildew smell when we entered the room. Sink was stopped up, shower was broken and carpet has an awful odor. No micro refrigerator. We left knowing that we had paid for an additional two days and didn’t care that we would lose the money. We were there to vacation and wanted a NICE place to stay and that definitely was not it. Manager stated that because I booked through third party and had paid for what I thought was incidental that I wouldn’t get my money back and it wasn’t her problem.

Staff very helpful with places to visit

greeted us and made us feel so welcome. later, she made it a point to meet my other two sisters, again greeting them with a smile. Additionally, Lupe, the Hostess for food services, went out of her way to insure one of my sisters had decaf coffee. Our stay at Hampton Inn at the airport was delightful!

No continental breakfast as its advertised No employees anywhere to be found

Great room and staff with quick and easy shuttle to the airport

Clean, friendly staff, easy access. There is some construction going on so that threw me off a little but overall good stay.

Our experience was very uncomfortable. The initial room had a falling ceiling, and the replacement room was barely better. It was unclean, featuring dirty curtains, stained bathroom walls, and a blanket with red stains. Due to the overall poor sanitation of the hotel, we did not feel comfortable eating the breakfast.

The entire hotel didn’t look clean and it was very old

Very clean and a great staff. The only issue was parking. It was full and staff failed to get the vehicles that were double parked to help others like myself get parked in the lot. We had to park down the street that had no light post and I did feel uneasy about leaving my vehicle a good ways away from the hotel. Other than that it was perfect.

The hotel was fine, staff was helpful, only issue was my wife, brother in law and daughter woke up with bug bites, we stayed in room 320, other than that the experience was fine. We were 5 mins from the airport which my wife wanted, but the bites made the rest of our weekend uncomfortable since we traveled to Dallas!

Great experience in all.

Very peaceful part of town and centric in the city.

They charged me $5.00 to park. Easy way fo them to make money. Expedia should advise people of this. I want stay again.given no choice, either pay or get vehicle off property

Had a good time for our one night stay. No problems.