Hampton Inn San Antonio Stone Oak

Clean, location and price

It was absolutely filthy!

Room was unclean. A/C stopped working in the middle of night, couldn’t find staff, had to pick up everything to move to another room which was also unclean. Was itching all night.

First room bed was clearly very old and broken. Staff was very rude when I asked to move.

The staff wasn't helpful at times... coffee wasn't ready in the morning, once the first set of breakfast items were gone, there were no refills. The ice machine didn't work and we were out of provided shampoo/conditioner in the mounted bottles.

nothing is good.

Perfect location and clean room

Xcellent Food!! Good Service!! FOOD is GREAT!! NOT ENUFF SPACE to WRITE will NEVER STAY HERE AGAIN!!

Disappointing

Very dirty carpets in the bedroom, hallways, elevator etc

Xcellent Food!! Good Service!! FOOD is GREAT!! NOT ENUFF SPACE to WRITE will NEVER STAY HERE AGAIN!!

I was unable to connect to the wifi. Pool towels were the size of a hand towel. Towels and room supplies were not restocked. Carpet was buckled in several areas. Breakfast was horrible. Stale and old looking.

The front desk staff were nice and polite. . the lady who cooked breakfast looked at people like she was annoyed to be there. Breakfast the first day was not satisfying at all. Bacon and eggs were so over cooked , coffee was watery and there was little varieties. No water, no cream cheese, waffle batter was almost empty at 7am. Our room was comfy but we had to plug in chargers in our bathroom because anything plug into the wall caused the lights to turn off. Carpets and office chair in our room were visible stained.

the lady who cooked breakfast looked at people like she was annoyed to be there. Breakfast the first day was not satisfying at all. Bacon and eggs were so over cooked , coffee was watery and there was little varieties. No water, no cream cheese, waffle batter was almost empty at 7am. Our room was comfy but we had to plug in chargers in our bathroom because anything plug into the wall caused the lights to turn off. Carpets and office chair in our room were visible stained.

Dirty room carpet, no tv channels, outdated charger ports, no phone/alarm clock, not enough towels, no shampoo etc

The room was disgusting and even though we booked a handicap accessible room, we still got a room with a tiny, nasty tub. The plumbing fixtures were corroded, surfaces covered in dust, musty smell in the room, walls scuffed, and the carpet was just gross. Really, just a few minutes after getting out of the shower, my husband’s feet were brown from the yucky carpet. That hotel IS NOT CLEAN.

Carpets were dirty, Shower was clogged and pool was dirty it had not been cleaned for long time.

Not a great stay or experience

Good

The exterior of the hotel looked neglected. The landscaping was overgrown, the grounds weren’t well maintained, and there were missing decorative roof tiles/shingles that made the building appear run down. The pool was also dirty and didn’t look like it was being properly cared for. The biggest issue, however, was security. During my stay, multiple vehicles, around five that I was aware of, including several trucks, were broken into in the parking lot. When I expressed my concerns and suggested that the hotel consider hiring overnight security, the manager dismissed the idea and pointed to the security cameras as if they were an adequate substitute. Cameras may record a crime, but they don’t prevent one from happening. It was also disappointing to see the manager’s personal vehicle parked directly in the front of the hotel while guests were left worrying about the safety of their own vehicles. Overall, the property gave the impression that corners are being cut to save money rather than being invested back into maintenance, cleanliness, and guest safety. Based on my experience, I would not recommend staying at this location until significant improvements are made.

Faucet in bathtub leaking, long enough that there was mold in bath tub. Got offered another room that had a weird odor, and after a half an hour our noses were burning and we were coughing. The hallways smelled of very strong cleaning detergent. Beds had no dust ruffle on lower mattress, just bare mattress which looked very cheap and ghetto for what you would expect from a Hampton Inn, which I stay at often enough to know the expectation. We ended up leaving the hotel and taking a loss on it due to them not giving refund. And we booked at the Drury down the road instead which was MUCH nicer.

The staff was friendly but the carpet in the hallways smelled bad. Some of the ice machines weren’t working.

I liked that the room was close to a side door so we didn't have to drag our stuff through the lobby. Room phone had no cord, staff was generally indifferent, Only had 1 towel in our room for 3 guests, they charged the $50 incidentals fee twice and didn't give us Honors points for our last night. Breakfast was premade frozen stuff they just reheated. Bed was hard as a rock.

I liked that the room was close to a side door so we didn't have to drag our stuff through the lobby. Room phone had no cord, staff was generally indifferent, Only had 1 towel in our room for 3 guests, they charged the $50 incidentals fee twice and didn't give us Honors points for our last night. Breakfast was premade frozen stuff they just reheated. Bed was hard as a rock.

Rude staff, bad smell in the hotel, old and not unkept. The pool was also under “maintenance”! A pile of dirty towels in the hallway next to our room. Not clean, hot muggy hallways, and terrible service! Never booking there again.

Blood stains on bed and really bad smell. Leaks of roof.

We got to our room after checking in, turned the air conditioner on and it did not get cooler in our room. It actually got hotter by a about 5 degrees. A\C wasn't working. We called the front desk and they moved us to a different room immediately where the A/C worked, no questions asked. Thats why they get 5 stars for service, haha. Moved to the new room and went to put our things in the fridge, fridge didn't work. Next morning told the front desk (it was midnight when we moved and just wanted to sleep) and they replaced the fridge while we were out and about. Came back to a working fridge. Wanted to go swimming. Went to look at the pool and it was the filthiest pool I've ever seen in a hotel. Low budget friendly hotel pools have been cleaner and nicer. It was a algae colored green with trash in it. Oh well we thought, it happens, haha. Went back to the room and decided we were just going to chill and watch t.v. Turned the power on to the t.v and the picture didn't come on, only sound. Called the front desk to inform them and they asked if we'd like to move rooms. Again. We didn't want to risk it, haha, didn't know how that room would be. Overall, the room itself was nice, clean and comfortable (after we moved) but the amenities were lacking. Definitely marked this hotel as a not staying here again for the price charged and how many issues we had.

Uncomfortable bed, old flat pillows, hall light didn't work, was scammed for a charge I didn't make now have to be inconvenienced to cancel card and order a new one.

I booked this hotel for the pool and it was closed “Sorry for the inconvenience “. Two of three ice machines not working “Sorry for the inconvenience “. Breakfast wasn’t great. Third day I had to leave at 6:30 and not even coffee ready. “Oh, we couldn’t get into the room. Not even a sorry. Four day stay and not even clean towels or trash dumped. Will not stay again.

Convient location. Pool under maintenance/closed. Ice machine second floor broken. No soap in room. Housekeeping supposed to come every other day, never came. AC in rooms either way too cold or dont work. Chips/sodas never stocked and mostly empty. Water leaks in main hallway. Breakfast not ready at 6. No fruit or oatmeal. 3 days of exactly same "breakfast". Coffee left out all day/night. Owner belittling a staff member in front of me. (He was wrong) He also ignored me to chew her out. This place is run down and horribly run. Stay away

I called before to see if I could get an early check in, they said that was alright. When I arrived at 1:00, the man at the front desk said I couldn’t get an early check in. He didn’t do anything to assist me with getting an early check in. For some reason all the rooms were going to be ready, magically at the same time.

which was either inoperable or needed bulbs. As mentioned in check-in review--I personally tightened the toilet seat that appeared to have been replaced, but never secured properly--certainly a first for this traveler! The last and strangest surprise was that housekeeping either did not have access to king size sheets or attempted to make our bed by attempting to fit the mattress in the wrong direction? In any event, we would not return to this hotel--too many small missteps that indicate a systemic issue that hopefully is limited to this location and not the brand--no axe to grind, just being as honest as possible.

Beds were comfortable The desk and table were torn up and had to go to the 3rd floor for Ice. The pool was closed since the week before cause it needed to be cleaned in my opinion it doesn't take 8 days to get a pool cleaned!! Grandson was so disappointed

The desk and table were torn up and had to go to the 3rd floor for Ice. The pool was closed since the week before cause it needed to be cleaned in my opinion it doesn't take 8 days to get a pool cleaned!! Grandson was so disappointed ?

Hotel was very poorly maintained. Carpet was ripped, ceiling tiles missing and the didn’t even have napkins or paper towels in the food area. In our room half the lightbulbs were out, soap dispensers were empty and missing towels. We went to front desk to request towels and soap and were given some worn towels and a small bar of soap. Elevators also smelled of mildew and make grinding noises when operating. A very shabby place. Also rooms are only cleaned if requested. We stayed two nights and left.

Maintenance of property POOR!

Good stay for a few days.

The hotel needs to be updated. The rooms seemed dusty along with the phones. Not all of the lights were working properly. Door to get in on the side was broken.

Pillows were not comfortable, but we should have brought our own

Very good

There’s a reason they are cheaper than the competition. Lesson learned: “You get what you pay for.”

Parking ROACHES in the rooms. Switched from the first one because of a roach in the bathroom & then the second room also had one. Front desk guy because rude after I didn’t want to take another room and asked for a refund

Parking ROACHES in the rooms. Switched from the first one because of a roach in the bathroom & then the second room also had one. Front desk guy because rude after I didn’t want to take another room and asked for a refund

Location for my event Nothing

It was okay at best.

Toilet cover cracked, seat loose, towel hook loose. No ice - main floor broken, 2nd floor empty. Ran out of napkins, plates , cups during continental breakfast. Took 15 min to refill coffee dispenser. Linens and pillows bad.

My bathroom was filthy. A Guest made it uncomfortable by disturbing the peace in the early morning hours

In room coffee maker trays dont fit coffee maker. There was coffee in the lobby but not as good as it used to be. Also breakfast selection used to be great. Now it just like other budget hotels.

The worst Hampton I’ve ever stayed in.

No issues. Will stay again

Didn’t get all the towels

Most lights in room had no bulbs, usb plugs didnt work, bathroom amenities were empty, ice machines on all floors are broken, when a/c turned off room smelled, no one at front desk and no breakfast the 1st morning, housekeeping didnt come to clean....just a horrible low staffed hotel that should shut down until everything works. Expedia claims "very good & 8*'s" but all other reviews show 3.

Breakfast needs to be improved!

Unfortunately, we did not have breakfast. Clean room. AC worked great.

ONE: Checked in on Friday at 3pm. Other parents from the team with confirmations tried to check in at 8pm and were turned away because they had 'dirty or occupied' rooms. No assistance whatsoever to try to accommodate them in other sister properties. TWO: No staff. Needed a plunger on Friday night, he brought one up and said we had to handle it ourselves as he was working all by himself. THREE: Breakfast on Saturday and Sunday had no coffee. FOUR: Breakfast on Sunday ran out early and they did not refill. No coffee all day. Bedrooms are hot, A/C does not work well. Carpet felt wet from humidity.

Needs upgrading and a thorough cleaning. Landscaping was unkempt, weeds and grass at least 2’ tall. Elevators was jumpy and made a loud winding noise. I had to hit floor buttons several times before it registered. Rooms were dark and furniture needed cleaning or replacing. Desk chair was fabric and very stained I would not sit in it. The sheets were hard and uncomfortable. I was very disappointed in the condition of the hotel.

My worst experience with a Best Western or any Hotel. I just hope I get my money credited back to my credit card.

Breakfast and AC were great but no working ice machine on the property was a bummer

The hotel looked ok, the pillos were hard and bulky, not comfortable and the toilet was loose. Breakfast, which is included was bad, eggs were overcooked send even burned. I don’t think I would stay here again

The air conditioning could have been cooler I feel.

Very outdated and not very clean feeling. Shower tub was pretty much black at this point from how old it was. Instead of redoing bathrooms they just replaced with screw on shower heads. Beds were not comfortable but not horribly bad either. Place just feels old. When I initially got there, the young guy that checked me in was very accommodating and great vibe. I left for dinner and when I came back there were two cop cars out front (around 9pm). Tried to buy something from back stand but a lady in the lobby told me there was nobody working there. They had been waiting to check in since 6pm, and cops were there to monitor meanwhile they could get an employee from a different Hampton inn. It was just weird. I hope they remodel the place soon. I stay at Hampton inns all the time and this was on the lower side of the quality ones.

We were informed that housekeeping would clean the room every 3 days but if you wanted it done before that just request it. So the second day we requested and were out all day. When we returned nothing had been done. We called the front desk and was told they were short staffed and hadn't gotten to it. But someone would come change the trash.

Breakfast could have more of a selection

Big clean room, with nice pool and a gym.

Staff was friendly but they are severely understaffed. We stayed 5 nights and didn't have a housekeeper clean our room once. We had to go and ask for clean towels.

It used to be a very good option, not anymore.

We stayed in three rooms for three nights, and they never cleaned our rooms. They didn't even empty the trash cans; within three days, they were overflowing. I went to the front desk and asked them to clean the rooms, but they did nothing. The entire hotel wasn't as clean as the reviews said. This isn't the quality I expected from Hampton Inn. I usually prefer Hampton Inn to other hotels, but in the future, I'll switch to another brand.

We had one little snaphu at check in but the young lady was very nice and got it corrected immediately. Room was clean, quiet and comfortable. We will be staying here again during our next visit to San Antonio, it's a close place to family.

Room seemed clean, but was definitely old and worn.

Yes, pets allowed

Pool out of service, everything from drinking fountains to toilet seat in the room was broken and not working. In the fitness area, the machines and water dispenser were broken. The room was nasty. This is, perhaps, the worst hotel I’ve ever been in. The air conditioning didn’t cool very well, and thank goodness there was a microwave in the breakfast area, because the food was cold. Even the juice machine, which probably has never been cleaned, dispensed watery, disgusting juice. This property should be torn down. Public areas and room were substandard and dirty. Awful.

It was a good stay

yes

They had breakfast...but both mornings they were late getting it out and we had to search through cabinets to find utensils, condiments....etc. Had to ask for coffee and food items that were not out as well.

Shampoo and soaps were empty and not replaced, only decaf coffee in the room. Breakfast was cold, coffee was empty at breakfast when it was refilled the pot was not rinsed and a glob of grounds came out in my cup. The waffle mix dispenser was broken and had to use a cup to dip it out. On check in on a prepaid package was charged twice, waited several minutes while person at desk tried to relsolve another persons issue. Person at front desk admitted she was new and didn’t know how to do certain things. Property overall was not well kept.

Not the worst place i've stayed, but not the best either. was just ok

Front clerk old guy was rude, the lady was really nice. Pool dirty look black , breakfast was fantastic , my bathtub when ever we took a shower the water wasn't draining it was stuck . The lady doing breakfast was working by herself on sunday morning did a great job even when some random lady was being rude to her and recording her she still was nice and working hard. This lady went to go have breakfast almost at 10:00 if you want breakfast get up earlier dont need to be rude to the employee's.

I stay 6 nights I love it excellent keep it thank you for your service god bless

There was hair in the shower and on the bathroom floor, dead cockroaches and bottle caps on the room's carpet; breakfast was insufficient for the guests and there was only one employee.

The pool is not available to utilize.

I was unable to enter the hotel and check in, no front desk staff all night, probably sleeping in the back. Didn’t answer the buzzer, didn’t answer numerous phone calls, knocking or pounding on doors. Called Hilton support, and they were unable to rouse anyone in the hotel. All other hotels in the area were booked solid, and Hilton found a room 16 miles away and told me I could drive over and have it for $177 ( my room I was supposed to have was $89). They should have given me a room at my original price since this was their fault, or even comped the new room. After over 2 hours of trying to get in the Hampton Inn and calls with Hilton, I ended up sleeping in my rental car at 3am. It has taken 3 phone calls and being on hold for over an hour and I still haven’t been able to get my refund yet. Hilton/Hampton Inns will no longer get our business.

El hotel está cerca de varios lugares de compras y restaurantes, las habitaciones son cómodas y bien equipadas, sin embargo el personal de la mañana no es el mejor y no les gusta trabajar, esperan hasta que el cambio de turno te resuelva, ni siquiera me quisieron guardar mi equipaje.

Manager was rude in front of clients, no breakfast and was no ready on time.

Per at the front desk was rude and not very professional.

No soap in shower dispenser and bathtub leak into bedroom.

Room was used for a overnight stay. It fit the bill. Restroom was clean but shower and sink areas were old and repaired. The complimentary shampoo and bodywash while nice and convenient the containers themselves were filthy with dark stains. The bed worked but was stiff as a board. The tv remote wasnt working. Called desk and they brought up a new one. Breakfast was ok. It was a tuesday and not crowded but items had run out and were not refilled. Overall it was a fair stay. Not great not bad.

Room old and little smelly. Breakfast have little options

This was the worst stay I have ever experienced. When we arrived the hotel looked spooky high weeds, then another customer informed us there was 5 break ins, then my husband went down stairs and nothing was working during the time of breakfast and then our heater didn’t work and nothing was done. Wouldn’t recommend this property to anyone for the concern of safety and management didn’t do anything.

Yes

Food - eggs were swimming in water, sausage patty was unevenly overcooked and inedible. Potatoes not far behind. Good coffee. Nick was professional & attentive behind the desk.

Breakfast food was not good. Cleaning staff entered room and threw away food that was no where near the trash. Very disappointed. Front Desk was always abandoned..

All staff were very friendly and helpful.

We have stayed here a lot but this was our last stay at this hotel. Our room was not ready upon arrival, along with many other guests. I specifically requested adjoining rooms with one being accessible. We got neither. The lady at the front desk was able to put my parents in the first room though so I appreciated her consideration. Both of our rooms had no soap to wash our hands and our room still had the laundry bag from a previous guest hanging in the closet. The pool was out of order and we were given different reasons. My children and parents were less than pleased at this point by our choice of hotel. At breakfast, the choices were limited even though there was an hour left. The person in charge left to throw out the trash and NEVER came back. Maybe it was a ghost. The only syrup available came from the bottle so I guess they ran out. It happens and is totally okay, but when we went to pour from it, it went all over everything, including the phone! The lack of service and accommodations from start to finish was unacceptable. If you need an employee there, I suggest you look outside where they all hang out on their smoke breaks. We have always enjoyed our stays here and the young man which ran breakfast in the past was so on top of things. This place totally went down in every way.

This has to be one of the worst hotel experiences we’ve ever had. The bed looked barely made upon entering the room. There was no top sheet, and the duvet looked smaller than what should be on a king sized bed. There was no bath mat and the shower gel container was empty. There were no cups in the room. I mentioned these issues to the person at the front desk, who told me that he had just taken over management of the property, and that (a) Hilton was no longer providing top sheets (and the duvet was ill suited for use without a top sheet), and (b) that Hilton was providing smaller duvets than previously. He made no effort to take care of the other issues. We were traveling with a pet, so the do not disturb sign was on a good bit, preventing service of our room. Had the room been properly stocked to begin with, this wouldn’t have been an issue. The last day, however, I asked that the room be made up, and made sure we were all out and that the DND was not on the door. When we came back late afternoon, the room was still not made up. When I asked specifically that someone see to the room, the (very nice) employee asked what we needed. When I mentioned the top sheet, she gave me a “that’s strange” look (no, Hilton hasn’t stopped providing top sheets). Before she finished, the headboard fell - at least it didn’t fall on our heads in the middle of the night! Given the safety hazard, we were moved to another room. Skip this property - it’s very poorly managed.

Lady at the front desk had a bad attitude.

Had some issues but they made it right. I previously stayed at this hotel and everything was great

We have stayed here a lot and will not stay here again. Maybe they were short staffed but upon driving up, the garbage can had trash all over the place. Our room and many other's were not ready and we were pushing 5pm. I had requested a handicap accessible room for my disabled father but there was none available and the adjoining rooms that I also requested were a thing of fairy tales. There was no hand soap in either of our room and someone's laundry bag who I can only hope stayed in our room right before us was still in the closet. Breakfast was not fully stocked, the person working there was a ghost, and tables were dirty with ketchup and syrup. When my husband located syrup, it was from an actual syrup bottle but the cap wasnt even on, and there went his waffle. No more waffles could be made as the batter was gone, as were my hopes of giving this hotel a better review. Oh, and we took our kids so they could enjoy the pool but the pool could not be used because one story was that the pump didn't work and another that there was not enough chlorine. I am not sure why everything was so bad compared to previous trips but we will not be back. They have a "guarantee" that you will be happy but the employees did not seem to care about anyone's happiness as long as they could get to their smoke break. Do better. Be better.

Reserved a king got two queens instead which are more like double beds. The sink was stopped up, asked for a different room and was told no but they would lower my second night rate. No discount applied. 1/2 roll of tp and the room wasn’t clean. I’ve stayed here before and had a better experience. I will not be back to this hotel. Only giving it a 3 bc the night clerk was friendly and apologetic about the rooms not being reserved correctly

The room was nice and clean No problem w/noise

Clean, comfortable and had good food. Friendly and helpful staff.

Terrible experience

Great location; older hotel; sink had a bad smell coming from the drain.

Had a wonderful stay at Hampton Inn. Yvonne was absolutely amazing. She made me and my sisters visit wonderful. She was very helpful and attentive.

It’s good and the location

No issues

Comfortable, quiet, pool was nice.

The hotel is dated. The room was smelly and the carpet old and dirty. One of the beds had stained sheets. I would not stay again in this hotel. On the positive side the staff was friendly and helpful.

The whole property felt safe and the rooms were quiet. A great night's sleep.

Service personnel is excellent. All friendly and solve issues. I noticed that the bathtubs need attention. They are old and in need for repair or replacement. Still a good hotel to stay with windows of opportunity to improve.

.

The entire hotel needs an upgrade and deep cleaning. THe toilet seat was cracked and had to be replaced. This is something housekeeping should have done without the customer bring it to their attention. If they over look a hygiene and sanitation issue like that what else are they overlooking...?

Everything was good.

Interior was nice The room was good size and clean We would stay here again

Breakfast was good! Enough parking space.

Comfortable and quiet.

Absolutely wonderful staff, clean and quiet hotel with nice spacious rooms. Excellent breakfast and coffee all day in the lobby!

Cute hotel looks like they were working on some things in the hallways but overall nice place great price

The stag was always friendly and said hello, good morning and have a great day! Very refreshing

The property was very accessible and it was easy to locate activities near by. Only thing I didn't like was the weather during my stay, but you can't do anything about that.

My shower did not drain it came to my ankles and the curb and parking lot did not meet properly so they were rough on my car