Hampton Inn San Antonio-Downtown (River Walk)

Our room bathroom floor was not cleaned properly there was still hair left on the floor so that made us question the room in its entirety. The staff person working our floor cleared my purse out $250 plus dollars left me with NOTHING!!!! I reported it to the hotel called several times since my departure NOT ONE PERSON has called me back about their findings or the outcome. I have stayed at the Hampton Inn in Ft. Lauderdale twice and one in Hallandale "NO PROBLEMS" clean, smelled great which is why I kept booking with them. Booked this stay in downtown San Antonio and it was a partial nightmare. I was so hurt and disappointed because I gave that employee kudos for being the only one on the floor cleaning the rooms and working hard even gave her a mini bottle of wine and when I went the pool she stole from me!!!! The hotel did NOTHING to rectify the situation just left me high and dry! I will NEVER book there again and I am ALWAYS in San Antonio was happy to be near the riverwalk but nowwwww I'll keep booking away from that area. I was shocked that I received NO help from the hotel! And I'm a big tipper tipped all the breakfast staff and thanked them for their hard work. Never again will I stay there!

So close to everything!!

Clean and good staffs.

Hello! In average was good, but if they can add more fresh fruit to breakfast could be excellent, and better’s towels

It was close to everything Not comfortable, staff was not nice I asked for another pillows since they were so uncomfortable and I never received them I asked twice.

Good clean room. Older hotel. Staff were amazing. Breakfast good. Parking good but they charge $35/night so just be prepared for that extra expense.

Exceptional

Exceptional

Easy location

Overall experience was great happy with our stay.

Staff was friendly and polite. Rooms were nice and clean.

Everything was great with one exception listed below. Parking was an additional charge of $32 per day. If this had been stated when I made the booking, I would have stayed elsewhere. The last Hampton I stayed at in Liverpool UK endorsed my parking ticket so I didn’t have to pay.

Everything was great with one exception listed below. Parking was an additional charge of $32 per day. If this had been stated when I made the booking, I would have stayed elsewhere. The last Hampton I stayed at in Liverpool UK endorsed my parking ticket so I didn’t have to pay.

The location was great! The rooms were decent and clean. Not much water pressure in showers. Had to pay an outrageous amount for parking in the hotel parking lot whether you parked inside the gate or not. They don't tell you how much the incidental are ahead of time. We were out way more money up front than we had expected.

Everything was fine the first night until we found cockroaches in our room. Freaked everybody out, and we called the front desk. The front desk was very gracious and put us up in another room, which was great. I assume the staff took care of the roaches, as we didn’t see any more.

The glass slide shower would leak water soo bad when showering. By the time your done the towels are SOAKED and wpuld have to ring them out to dry. The parking gate broke down so we had to drive to the other side. Our card keys for the building and room kept locking us out and had to get our key fixed about 4 times. Breakfast was absolutely gross. Only thing good was the yogurt and cereals. The cleaning staff is VERY nosey. I had a house keeper stand in the hallway and just watch/stare at me as I was waiting for the elevator. My husband and I ended up checking out a day early. Wasn't a pleasant stay.

The parking was difficult it you get back late, even though they charged $35 per night, I think it should be included on the reservation

I always stay in this hotel, I like the area.

The restroom was nasty and shower was clogged. The outside entrance smelled like urine. They charge for parking too every night. Definitely don’t recommend for the price!

The fact that the Hotel didn't honor the contract concerning date changes. We had to cancel and rebook at a much higher price after driving g 6+ hours. Everything else was good.

The location, and breakfast The fact that the Hotel didn't honor the contract concerning date changes. We had to cancel and rebook at a much higher price after driving g 6+ hours. Everything else was good.

The staff rooms and atmosphere were excellent if I am ever in San Antonio I will for sure stay here

For a main or concert happening i would think the staff would have the rooms available with so many ppl with reservations .. our check in time was 3pm and we didn’t get our room u til 515 making us delay our arrival time to our destination

Very good

Pleasant

Pillows were too soft. I asked for a firmer pillow they brought me two but were about the same. Other than that everything was good

Great military discount

Parking

Bad

Exceptional

location Bathroom tub/shower did not meet my expectations. There were no washcloths available

Very crowded and busy. Long line for waffles station.

Long line for waffles station.

Bathroom tub/shower did not meet my expectations. There were no washcloths available

The elevator was down which meant we had to use the stairs to get to our room.

We enjoyed our stay. It’s walking distance to the riverwalk area and Alamo, so lots to do nearby. I was surprised there was an elliptical in my room but it wasn’t an issue. Would stay there again!

Very good

Our stay at Hampton was subpar to say the least. Upon check-in, we were informed of a $32 daily parking fee that was not included in our booking. While it’s possible that we overlooked this, it should be listed clearly when booking. Parking was in a gated lot, which was appreciated. Our king suite with a pullout did not have the blankets needed to sleep on it, so we had to ask for them at 10:30 PM, despite noting in our booking that we had 2 adults and a child. We were told that “staff” was not available at that time and had to wait 20-30 minutes to get blankets for our child to be able to sleep on the pullout. Our shower had a broken tile and we were not supplied with enough towels, which we also had to ask and wait for. When housekeeping came by, they didn’t make beds or take out trash, they simply took our dirty towels and left a stack of them sitting on the toilet seat. Breakfast was minimal, with eggs, sausage, and cold undercooked potatoes. We were definitely disappointed and wished we had chosen another place to stay. After arrival, we realized that Hotels.com reviews were not consistent with those we found outside of the app. It is close to the river walk, but there’s several other options nearby that looked to be much better choices.

Hotel was very clean could make a few adjustments on hallway lighting. As well replacement of some of the carry in carts. Hotel staff was friendly and very helpful!

Did not clean the room after two nights as promised. No hot water for two days.

Clean nice rooms close to downtown the pool was awesome

Clean room, a.c worked , staff were nice .

Breakfast,pillows

The room Breakfast,pillows

Good service; the staff was very attentive and friendly. The breakfast was delicious. Overall, it is an excellent budget hotel.

Continent location very outdated rooms and dirty used towels that were folded

I’m so glad I was able to check in early, the front desk personal was amazing. Parking has additional cost but my car was safe. Everything was ok, except for the strong humidity smell on the room.

Very good

Excellent price, we decide to walk to river walk instead of paying those overpriced hotels by the river

liked how it was near all the cool bars/clubs in DT SA. parking was secure. pool area was great.

Location. Great staff.

The only good thing about this stay was the breakfast

Awsome breakfast, staff was super helpful and attentive.

Great stay

Great choice! Excellent service and wonderful breakfast.

Room was clean, and staff was friendly. Walking distance to the Riverwalk and Alamodome.

Clean room, quiet and close to downtown/RiverWalk. Reasonable priced for the busy weekend. Would definitely stay there again.

I think it's disgraceful that you charge $32 per night for parking. Parking should come with the stay. Shame on you for gouging and taking advantage of your guests! We will not be staying again

Our previous room at a different hotel cancelled on us last minute. We quickly found and booked this hotel on a whim and we were quickly accommodated. The check in staff was very friendly and helpful. 10/10 will definitely be staying here again.

Muy limpio me encanta este hotel

n

Fácil acceso a todo el edificio 👍

Breakfast was nice and open from 6 to 10am. Staff was friendly and helpful. Everything was pretty clean.

I love going to San Antonio at least once a year and always try to find a room near the river walk. I came across Hampton because this is the hotel I usually stay at when in Orlando and it was a great stay! Receptionist and house keeping are very nice and welcoming. It’s in a great area to explore downtown too! Will definitely be back here in the future.

Requested room (king size) was not available when we arrived. changed rooms the next day. Registration clerk was very helpful. Breakfast could use more watching (food ran out). Bed very comfortable

great service

Excellent service room was clean

front desk staff were pleasant and helpful. the room was okay. the room was hot and humid upon arrival and took several hours for it to cool down. bathroom had some black mold on the ceiling and in the tub/shower walls. beds were small for 2 and not very comfortable. decent location, just on the outskirts of downtown, about a 10-20 min depending where you want to go. overall, I wouldn't go back to this location because of the room cleanliness and quality.

The room was super cold when we arrived, which was great with the 100 degree weather outside. I tried to do early check-in but a room wasn't available, which I understood. The front desk associate was not friendly at all though, she was the one that did my check-out and just dry. When I arrived for regular check-in time, like to check-in was sort of long so that took a while. Then when it was my turn, I found it why, the rooms weren't ready. They even tried to downgrade my room but my room became available before. I wasn't able to get into my room until about 4:40. I was attending a concert at the Alamodome and doors were opening at 5:00. Needless to say I didn't get there until 6:15, by the time I got ready and traveled. The room was very comfortable and clean so no complaints there. Housekeeping was extremely friendly. Oh and free breakfast!

I especially want to recognize Annette, who works in the breakfast area. She was always cheerful, attentive, and made sure everything was clean, organized, and well stocked. She pays close attention to the little details and makes the breakfast area feel welcoming. You can truly tell that Annette enjoys her job and takes pride in what she does. Thank you to Annette and the entire staff for making my stay such a positive experience. I would definitely stay here again!

Was not disclosed about the additional parking fee of $34 per night. Stay was fine, breakfast was good.

Excelente lugar y servicio.

You can tell this is an older property inside the rooms. Beds were really hard to be honest but the room was great! Breakfast was good but I only eat the oatmeal at hotels. The staff was amazing! I would stay here again.

Had a very pleasant stay here, room was clean, shower and air conditioning were great, and we even had free breakfast before checking out. We came for the MCR concert on 9/12 and will definitely stay again if we ever return to San Antonio!

Great customer service and easy access to the riverwalk.

Breakfast was good. Please offer milk and cereal available to buy for guests in case they want cereal. Also, we had to do take out for dinner. Could you have condiments like ketchup and mustard available? $4 for a soda is quite excessive and $33 to park the vehicle? If you are going to charge that fee, then include it in thr price of the room rather than a hidden cost. I would have rathered stay closer to the river if I am forced to pay more. There was a tour bus that blocked the handicap spot and we had a hard time getting out because another car was behind the tour bus. The pillows need replacrment and beds were very hard making our sleep uncomfortable.

Hotel: Hampton Inn San Antonio-Downtown (River Walk) Location: San Antonio, Texas, United States of America Stay: September 2–4, 2026 Dear Corporate Management, When I arrived, my room was not ready even though it was already past the scheduled check-in time. Approximately 20 guests were waiting to check in, and I ultimately waited three hours for my room. During that time, I missed valuable time with my child on Family Day. I was there to celebrate my child’s Air Force graduation, making that lost time especially meaningful and something I cannot get back. When I finally received my room, it appeared to have been hurriedly cleaned. The parking situation was also unacceptable. The hotel did not have adequate parking for its guests, and I spent considerable time parked two blocks away. I observed at least five vehicles parked underneath the hotel awning and asked management whether they would be towed. I was told they would not. Given the lack of adequate guest parking, I believe parking should have been free. The following morning, I found at least two very large roaches in my room. I moved my belongings to my vehicle and showed management video documentation. I was moved to another room and told that at least one night would be comped. However, at checkout, only the parking fee was credited, and I was told to contact Expedia regarding the room refund.

Negative: Toilet and shower heads were dirty. The toilet did not flush because of dry rotting on the inside cap that lifts for water flow. Positive: The manager switched our room and everything was great. Shower head was also dirty

First my room was not cleaned correctly .. when we got to room cleaning crew was coming out .. but it seemed like they did a quick clean.. bc as soon as I walked in smelled like wet dog like the floors were mop w old smelly mop.. so I had to go back downstairs and request a different room.. and the new room was great it smelled clean and bed sheets looked cleaned . Over all the hotel is n a good place to walk to river walk or to a concert at Alamo dome.

It was a clean room the staff were great treat you good

Everyone was so friendly!

You could hear the next room over not good with sound

The staff and the breakfast were good. There was no parking on Saturday and we had to park across the street for $50 every 8ish hours. The room was not clean and there was hair in the showers. The parking lot is covered in bird poop. I love the Hampton inn but this one was just not as clean.

The sink faucet was broken, but everything else was great!

No es grato que cobren parking porque best as rentando sus habitaciones

Staff was friendly and the room was nice and clean and AC worked great!

It was OK for the purpose of staying for a couple days. Wouldn’t be my first pick.

If you stay here take a picture of the door when you leave. They won't clean it, and then they will use as an excuse that you put the "do not disturb sign on the door" (when you never did) to not take ownership. I had a terrible experience here. Rooms were not clean, towels were not changed, shampoos not refilled, trash not taken out, door constantly jamming and not opening with multiple door cards. Letting front desk know problems does nothing, they were not addressed despite telling them in the morning the room needed to be cleaned, came back after presenting all day at night to take a shower, surprise! no towels still, no shampoo still. It was just unacceptable.

Good

Clean great friendly

Good relax stay when we go we clean rooms

Está bien el hotel bien por el desayuno los cuartos muy chicos y no limpian estubimos dos noches y salimos todo el día regresamos y las camas sin tender los baños sin lavar y ni la basura sacan ya no pienso quedar más buscaré otra opción antes eran más limpios

The staff were very friendly and helpful. The hotel is clean with great amenities. The daily breakfast was delicious with great variety. Major destinations around downtown are within easy walking distance including the convention center, the Alamo and River Walk. Will definitely stay again. Great value for the money!

Got the job done

Room was clean, comfy bed great view. Staff was very polite and helpful. Recommend 100%.

The breakfast and breakfast staff were wonderful. So nice and helpful.

Hello there, well not sure which is leaving these fake reviews but most definitely will not be staying here again.....first off the parking was not free...it was 34 dollars a nite....second of all the rooms did not look the same as they did online....the beds are not comfortable....the linens were definitely not clean....there were stains on them and the towels.... the shower did not look clean.....closing the door to the shower was like pushing a wagon full of dirt.... I have stayed in plenty of Hamptons but never like this one....but to reach it's own....

We received fast and friendly service. I loved that we could just walk to the river walk instead of driving and paying exrra parking fees. I disliked that parking was not free, but I understand that it's convenient to stay there because of the river walk and they have their reasons to charge. Other than that, our stay was good.

I liked the convenience of the location but the room itself needs some major TLC. The room smelled stale and it hasn't been dusted in quite some time. The only clean thing was the bed (I guess, I was too tired to do a thorough exploration of the bed). The bathroom door looked like it had been punched and they just patched it and painted over it with a different color. I killed a baby cockroach in the bathroom by the trash can. The shower though had excellent scalding hot water but hard water stains around the detachable shower head. I liked that there was free hot breakfast but wasn't a fan of the eggs and light-skinned sausage patties. It's a shame...this hotel has such potential if they would do some renovations to the rooms that need it most. The only redeemable quality is the staff. They were so friendly and helpful. 5 stars for the staff but I would not stay here again.

N/A

I would stay here again. The only thing is they don’t have enough parking spaces.

We like that it was very clean and close to walk to the river walk

.

I didn’t like the parking fee but everything else was good

Tha staff was GREAT. Fantasic value for the price! Nice proerty, would stay again.

Property was satisfactory

The staff was awesome very nice and helpful. The breakfast was yummy especially the waffles, would be amazing if the added another waffle maker. The AC worked perfectly for the Texas heat. Overall we had a nice stay!!!

It was an ok property we stayed one night the room was fine and breakfast was fair

Love staying here! Always clean and staff is always kind and helpful! Easy walk to the riverwalk.

Hotel is within walking distance for shopping and eating locations. Considering that it’s summertime the hotel was really quiet. Air conditioning in room was comfortable as was the hotel breakfast.

Parking was difficult, we could not find parking. We were told by the front desk staff to park wherever as long as we didn’t obstruct traffic. We were charged for parking and had to park outside the gate which I thought was unsafe due to the fact that the parking behind the gate was overbooked.

Pretty standard room with a great location. Everything was within walking distance, and it had gated parking. The mattress could have been better—it caused back pain for both me and my wife—but other than that, it was a great stay.

Gated parking area provided.

Parking is $30 extra/night and quite a walk from the hotel. Just a heads up

The room was clean and the location was perfect. It was within walking distance of both the River Walk and the Alamodome, which made getting around super convenient. The only downside was that the bed was a bit too firm for my liking, but overall it was a great stay, I've stayed here before and I'll definitely be staying here again.

We paid $32 for gated self-parking. The parking fee is deducted from the deposit, and it includes in-and-out privileges throughout your stay. Even after checking out, they allow you to leave your car parked until 3:00 p.m., which was a huge plus. The hotel is very nice, and the complimentary breakfast was delicious with a good variety of options. My only small complaint is that our first-floor room was in a great location, but we could hear the nearby door slamming at night. Once I fell asleep, though, the noise wasn’t an issue. Overall, this is a great place to stay. I would definitely recommend it for anyone looking for a clean, comfortable hotel in a convenient downtown location.

Highly recommend this place. The rooms are clean the staff is very friendly, The entire staff was welcoming and helpful from check-in to check-out. And the AC keeps everything nice and cool. The breakfast was also a fantastic bonus had a variety to choose from. Will definitely stay here again!

Our room and the property were very clean. The beds were comforts were the pillows. It was nice to have breakfast and the coffee was very good. The staff was friendly as well. Overall it’s a good stay I think my only hesitation is that the property itself seemed very old and needs updating. Because of that it doesn’t look as clean or maintained.

Clean, dependable room.

Great place to stay with family. Close to river walk.