Grand Hyatt San Antonio River Walk

Exceptional

The location was excellent and the facilities were nice and clean. Service was slow at the restaurant sometimes. I left after waiting 10 minutes for service. The parking was overly pricey as well.

All were good none

great gym amenities and very accommodating and helpful staff

It’s in a good location Extremely expensive !!!

It’s in a good location Extremely expensive !!!

Keep up the GREAT WORK!!!!!!!

Great location, great hotel and check in was fast and easy.

Great location, great hotel and check in was fast and easy.

I enjoyed my upgrade to a high floor. The view was amazing and I wish I would have had time to stay longer and enjoy the amenities. It is great that it is so close to the Riverwalk and the Convention Center.

I enjoyed my upgrade to a high floor. The view was amazing and I wish I would have had time to stay longer and enjoy the amenities. It is great that it is so close to the Riverwalk and the Convention Center.

Good

Pleasant

Exceptional

Exceptional

Highly recommend adding the Club access. Well worth it!

Good

Everyone from the staff to the valet was very great service. If the restaurants in the hotel were less pricey.

If the restaurants in the hotel were less pricey.

Room was not as clean as it should have been the cost for valet was ridiculous and they charged extra because I need to stay until 4 for my daughter's dance convention being held at the hotel. They also only allowed one hour for late checkout, sadly.

My stay at the Hyatt was amazingly great… From relaxing by the pool or dining in at Ruth’s Chris… The atmosphere was so much nicer than I expected… The easy access to the RiverWalk.. The lovely staff and the clean rooms… I definitely recommend it to anyone who wants to stay here….

Best location and friendly staff

11/10. Definitely worth the price. We had an issue in our room amd they immediately took care of it. Staff was so nice. Moda Fare has great food, pricy, but really good!! All you need us right at the hotel and close ti the river to walk to all the fun! 7 min walk to the Alamo.

Very convenient location. Room was clean. Room service was weird in that we didn’t get any napkins or silverware with our order and had to go to the cafe downstairs to get plastic silverware and napkins- just weird for those prices.

Great experience and close to the Alamo dome to the Iron Maiden concert

There were no bathroom usable like Naidu wash and tooth paste and brush

Location was pretty good There were no bathroom usable like Naidu wash and tooth paste and brush

Exceptional

Beautiful hotel, comfortable beds and quiet!

A little pricy but good location

.

LOVED IT! The view was amazing! I hope we get an amazing view like this next time we stay here again!

Great staff, very welcoming and clean hotel.

Ubicación

There was coffee spilled across the elevator floor that had not been cleaned or addressed. I did not see it until after I stepped inside, slipped, and landed badly on my right knee. The injury made it difficult for me to walk around. When I reported it to the front desk, I was told, “They don’t know about the state of the elevator unless guests tell them.” That response was unacceptable. Guests should not have to get injured before hazardous conditions are discovered. Management is responsible for maintaining a safe property. I also have to question why I was charged so much for a stay when the hotel has leaking issues and a room that was strangely humid and very far from the elevator. To make matters worse, I could not even use a luggage cart to take my belongings downstairs when checking out. This was an unacceptable experience from beginning to end. I expected a certain standard of safety, cleanliness, maintenance, and service from Hyatt. Instead, I was injured, uncomfortable, overcharged, and left extremely frustrated. If this is how Hyatt members are treated, I seriously question whether maintaining my membership is worthwhile. I expect this complaint—especially the elevator incident—to be taken seriously and addressed appropriately.

First off, the staff were absolutely phenomenal. I was nervous as this was my first time ever booking a hotel for myself, but my worries were quickly eased as the staff had such an amazing, kind, and welcoming attitude. They made us feel so welcomed and safe, treated everyone with respect, genuinely my favorite part of the stay.although, the rooms, outdoor areas, and views were amazing too

The small shop inside the hotel was extremely overpriced. A Coca-Cola was around $8, which felt excessive. Restaurant wait times were also very long. For the price of the hotel, the rooms were very small, and they do not offer rollaway beds. Overall, I expected the experience and accommodations to be a little more convenient and comfortable for what we paid.

M

We had a great stay. We enjoyed the perk of $20 credit each night. We enjoyed the Tejas lounge and Moda Fare Happy Hour. The pool and store were amazing. We were in town for the Karol G Tropicoqueta tour at the Alamodome and the walk was definitely easy and not ling at all. Definitely would stay here again.

The stay was excellent. Very attentive staff and rooms were very clean and comfortable. The pool area was clean and well kept. Will definitely plan another stay here.

Awsome

Great! Will stay here again

Na

It was beautiful husband and I enjoyed our staycation.

Beautiful hotel with spacious, comfortable rooms, right on the River Walk but in a quieter area. The livelier restaurants and attractions are an easy walk away. The hotel also has two restaurants and three great bars, so you don’t even have to leave to enjoy a good meal or cocktail. Great location and definitely worth it!

Very outdated bathroom especially the shower tub.

The staff was amazing. The service was very good.

Very nice stay. Was busy with all the different events happening, and the cost was higher than every other night that month but it was nice for proximity to Alamodome.

NA

Great hotel. The breakfast was very underwhelming. I enjoyed my stay but will skip the breakfast package next time.

Short distance from the Riverwalk! Superior service!

Amazing hotel, amazing location and amazing staff. Highly recommend for any occa.

Upscale hotel, great location, great food!

Great hotel!

It was a lovely hotel and nice common area, but it lacked the most important part of a hotel stay - a bed. Staff was kind and professional, but I’m not sure I would return.

Great Hotel , amazing location

Great room, staff and location but the air conditioner was less than desired. We sweated all night long. We thought it was just us, but there were other people in the elevator complaining about it too. With that said, and all things considered, I would stay there again. Just be prepared to sweat if the air conditioner is not working well.

It was great!!

Everything was great. Traveled with kids. We will l def stay again.

The Grand Hyatt was right on the walking access to the River Walk which made it easy to get to restaurants and shopping.

⭐⭐⭐⭐⭐ 10/10! We had a wonderful stay. The location couldn't have been better—it was so convenient to walk to the Alamodome, and everything we needed was just minutes away. The hotel was very clean, comfortable, and the staff was friendly. I would definitely stay here again and highly recommend it to anyone visiting San Antonio!

The staff was great from the greeting to the check out. We got complementary bottled water, margaritas and $20 a day to spent on food. The room was clean and we had a view of the Tower of America. The door man greeted us as we pulled up to check in.

We had a wonderful stay at the Grand Hyatt! The hotel was beautiful, clean, and in a great location. The staff was friendly, the rooms were comfortable, and everything was well maintained. We especially enjoyed the pool and would definitely stay here again. Highly recommend!

great!

Friendly staff, clean rooms, complimentary water from front desk, nice view/

Clean rooms and everything is in good location from the hotel.

The friendly and respectful staff throughout the Hotel.

Staff was very pleasing, clean rooms. Had a very nice experience

It’s very well located with access to the River Walk. Lots of bars and restaurants and shops in the area. Walking distance to the Alamodome where we saw a concert of AC/DC.

excelente todo y super ubicacion!!

Loved the experience. Thank you Expedia!

The hotel was very busy with guests checking in for a major concert, so parking was a little chaotic for a while. Once we got through that, though, everything went smoothly. The staff was friendly, professional, and welcoming. Check-out was quick and easy, and they happily accommodated our late check-out request with a smile, which we really appreciated. Our only complaint was the room temperature. We had the thermostat set as low as it would go. The A/C would cycle on and cool the room while it was running, but it never seemed to maintain that temperature once it shut off. We ended up waking up overheated several times during the night. It wasn't enough to ruin our stay, but it's something worth mentioning. Overall, we had a very positive experience. The outstanding view, excellent customer service, and easy check-in/check-out made for a pleasant stay. We'd definitely choose this hotel again and hope the A/C issue was just unique to our room.

We enjoyed our stay at the Grand Hyatt Hotel during the 4th of July holiday weekend. The concierge desk clerk was very professional and efficient during check in. She also gave us complimentary margaritas. So refreshing. We enjoyed the pool area with a live show and good ole fashioned hamburgers, hot dogs, and pasta time ice cream. We will return to this location for another weekend getaway.

It was good

Overall good stay. Conference had hotel staff busy but it was a good stay.

It was beautiful and so easy to get to the riverwalk

It was good if they have included breakfast in the booking.

I love the location!

overall good Amenitis could have been more for kids...pool was very small

God

Me gustó la posición pribilijiada en el paseo del río

Great

Stay was great, bed was comfortable, pillows looked puffy, but once your head hits them, they become flat and uncomfortable. The staff was amazing. Roudy teenagers in the pool, they were acting horribly, a police officer (or armed security guard) walked by, and some hotel staff too, but never told them anything. They sort of ruined the pool experience, but other than that, all was great.

That the room that we were stayed is amells like pee stinky the bes feels wet

Maybe because it was 4th of July I did not get the high quality experience. The front staff was very nice and helpful. Valet parking took over an hour upon arrival. I had security knock at my door at 3am saying there was complaints that my dog was barking since 3pm when I did not even check in till 6:30pm. It did not add up, my hallway was loud all night due to people coming back from concert. Elevators took so long had to use stairs several times. I’m sure this place is great but I did not have that experience.

Had a great stay! The hotel was clean, comfortable, and the staff was friendly and welcoming. Check-in was easy, and everything was well maintained. I would definitely stay here again!

I was not impressed by the FDAs during check-in. It was our first time in the area and hotel. We had several questions regarding the festivities- I was pretty disappointed that FDA really wasn’t informative. Once we got to our room there were several hairs from the last guest :/ located in the bathroom. Our room was nice size but was dusty in some places. Extremely disbursing was the pool area, we left our belongings and pool towels on our lounge chairs- as we left to our room to grab more sunscreen and waters - our chairs were taken by other guests!!!!! After paying 1k for our short stay that was ridiculous!! And breakfast was not included! Second night went back to the FDA to ask again about the festivities this time they were rude! Talking over my husband as he asked questions! Never ever again will we stay at this hotel! We felt like we were nobody’s… paying a hefty price you think we would have gotten better QUALITY of service and perhaps breakfast. Just FYI- hotel please make arrangements prior to your guests arriving during a busy weekend - do better in all areas..

went for the Ye concert, which was also on the 4th of July. They had such a festive environment.

Rooms were clean. Elevators could be cleaned more often during the day.

It was hectic because of the FBLA convention, but that wasn’t a big deal - just thousands of teenagers. lol The only negative was the Moda restaurant. We had a wonderful waiter named Gilbert, but we had hair in our pancakes and both times we ordered pancakes they were burned badly on the bottom. The location is perfect if you’re traveling with kids. There is SO much to do in the area.

Every time we visit every thing always great from the hotel to the restaurant Ruth Chris. Will stay here again

New TV in the pool bar

It’s good

Very clean somewhat fancy.

Na

The room was not clean upon arrival. We noticed dirty surfaces, an unclean bathroom, and overall poor housekeeping, which made us uncomfortable during our stay. For the price we paid, we expected a much higher standard of cleanliness and service.

Everything was excellent!

The staff availability on a daily basis. With information and attending to just basic needs of the customers. It was fantastic. The taxes at the departure.

Overall excellent

Nice location

The previous review were very accurate. I would recommend this hotel and would stay again in a heart beat!!!

It's great place to stay, everything in proximity and scooters nearby to not spend a ton on uber

Wonderful location. Clean rooms and wonderful staff. Had club access for breakfast and snacks was a perk

I fully understand the importance of guest security and identity verification. However, despite correctly verifying my personal information on file and offering additional forms of verification, including Apple ID facial recognition from my phone, there appeared to be little willingness to consider reasonable alternatives because I did not physically have my ID in hand. What made the interaction particularly uncomfortable was being told security would follow me to my room, which felt unnecessary and humiliating given my efforts to verify my identity. The tone and professionalism of the interaction left much to be desired, and I did not feel treated with courtesy, empathy, or respect. To make matters worse, I also experienced duplicate charges of approximately $1,300 each during my stay, which remains unresolved at the time of writing. I expected a much higher level of professionalism, customer service, and problem solving from a hotel of this caliber. I hope management reviews both the handling of guest interactions and billing concerns to ensure future guests are treated with greater professionalism and respect.

Very beautiful and clean property. No microwave in the room.

The breakfast was outstanding (buffet). The room was clean and staff was very professional and helpful.

Beautiful hotel and convenient to the convention center. I really enjoyed my stay. I wish that I could have stayed longer.

The rooms are a little small in terms of room size compared to the price; however, the air conditioning worked flawlessly and the bed was comfortable with a soft mattress and lots of pillows. The shower provided a lot of great amenities like body wash and shampoo. The pool on the rooftop was nice to relax in.

Muy bonito y buen servicio

Centrally located close to everything. Excellent service friendly staff. Working air-conditioning was lovely.

Beautiful area of the city. The hotel was clean, and we'll maintained. We ate at steakhouse and the Italian restaurants. Both were great. Expensive but thats to be expected. The only thing that sucks is their parking fees. I had to pay 58 bucks per night, as a guest!

All the staff that we encountered were helpful and cheerful. Great location.

A beautiful hotel clean staff friendly and awesome vibe. I would love to stay again.

Great stay! Will be making future trips for sure.

People are very friendly and helpful.

Pool bar was being renovated. No notification in advance or even signs up while we were there.

Staff exceptional from check in, bar, restaurant staff. Room clean.

Very clean. Close to everything. Good food selections on location.

The staff in the store across from the elevators and the gift shop were not very helpful or friendly.