Fairfield Inn & Suites San Antonio North - Stone Oak

Nothing g Roaches No hot water

Poor

Bathroom was not clean and I found insects on the room. The smell was bad

Location Cleanliness

Bad

There's no security at the parking 4 o 5 Cars brooking too many boosted Windows including mines

Exceptional

Really liked it

Exceptional

Great helpful front desk staff. Comfortable beds, clean room. Pool water was too cold to enjoy. Hot tub was not working.

Nothing Bad communication, elevator won't work,

Pool water was too cold to enjoy. Hot tub was not working.

Superb

Unfortunately, our overall experience was overshadowed by what happened during our stay. Our truck was broken into in the parking lot, and a firearm was stolen. I understand that criminal activity is not necessarily the hotel's fault, and I am not blaming the hotel for the theft itself. What was unacceptable was how the situation was handled afterward. The manager was the only person with access to the security footage, but refused to come in to review it with us. He also would not speak with my husband by phone, when he was contacted by one of the hotel employees. We were told the manager would call us on Monday, but that call never came. Instead, I received a generic email apologizing that our stay was "unsatisfactory," with no meaningful follow-up or acknowledgment of the seriousness of the situation. When we said we would contact Marriott corporate about our experience, we were told that it wouldn't do any good because this property is a franchise and do not answer to Marriott corporate. A hotel can't always prevent crimes from happening, but it can choose how it treats guests afterward. The lack of communication, concern, and follow-through is why I cannot give this hotel a better rating.

Location Nothing

Location Nothing

Me cancelaron cuando ya tenía una noche porque vieron que llevaba una maleta para mi esposa que iba a estar en el hospital y yo le entregue las llaves del cuarto para que no se me fueran a perder pero le dije no me voy porque tengo dos días más que ya están programados y me fui al hospital y en la tarde que regreso me dicen que mi reservación está cancelada porque entregue las llaves y verificaron que me faltaban dos días y me asignaron otro cuarto en el tercer piso cuando yo estaba en el primer piso ya que tengo problemas con una rodilla y el elevador estaba descompuesto y que al día siguiente me daban en el primer piso como así fue y en el cambio de cuarto del l primer cuarto al tercer piso en el cuarto de primer piso se me perdió un bote de shampoo y una sandalias y les dije pero no encontraron nada terrible experiencia y no vuelvo a reservar con esa cadena de hoteles

The staff was friendly The pool water was so cold, you cannot enjoy it. The jacuzzi was not in working condition. The room had small black ants everywhere. And I believe we brought some with us on our luggage and other items. We were on the 4th floor, how was that even possible. There has got to be a BAD ant infestation for them to be all the way to the 4th floor.

The staff was friendly The pool water was so cold, you cannot enjoy it. The jacuzzi was not in working condition. The room had small black ants everywhere. And I believe we brought some with us on our luggage and other items. We were on the 4th floor, how was that even possible. There has got to be a BAD ant infestation for them to be all the way to the 4th floor.

Pool was cold and dirty. Hot Tub not functioning. Elevator not functioning. Phone not functioning. Room on freeway side very loud all night long.

Would probably not stay there again.

The swimming pool was frozen cold. Jacuzzi was broken . One of the main reason why we chose this place because of pool. It was an inside pool. Very disappointed.

Very disappointed.

Good

The room was not made for three days. I do not know if this is the policy they have or they just did not make it. Other than that breakfast is good, property is in a good location, etc.

Amazing breakfast!Room was very clean during my whole stay as well.

A+

To make matters worse, the cleanliness of the rooms was extremely disappointing. There was a noticeable stain on the loveseat, hair left in the shower around the soap and conditioner dispensers, and even fecal stains on the toilet upon arrival. These are serious housekeeping issues that should never be overlooked before checking guests into a room. What makes this even more frustrating is that I also had family members and clients staying at the hotel during this time, so this experience reflected poorly on a place I recommended to others. Since we had multiple rooms booked, the inconvenience affected more than just myself. A lack of hot water for most of the stay combined with the unacceptable cleanliness conditions made this a very disappointing experience overall. We expected much better communication, urgency, and customer service regarding these issues. Given everything that occurred, I believe some form of compensation or partial refund is absolutely warranted. I hope management takes these concerns seriously and improves both maintenance response times and housekeeping standards moving forward.

Very pleasant experience from top to bottom. No complaints.

Pool and spa were non-functional. Fire alarm went off at 9pm (false alarm). No hot water!! Noise from freeway. Would not recommend.

older build BUT clean and great front desk lady!

Room was dirty and terrible smell

Worst Fairfield ever! Go to the Fairfield at medical center. Diana was very very kind but beg to the the cleaning of the room is not good.

Yes

The room is okey for the price, but the pool area is not ideally to swim.

The staff was excellent and I have nothing but nice things to say about the staff. That being said, I checked out a day early after waking up to bites on my arms and evidence of bedbugs in the room.

We booked this place because it had an indoor pool, a workout room, and breakfast. Well, when we arrived, the front desk informed us that the pool was not really available due to the heating system..the water was freezing! We could barely keep our feet in the water before our feet went numb. The workout room was ok, only two of the three treadmills worked, and they had sticky gooey stuff on them. The first morning breakfast was good, plenty to choose from, the second morning the place was packed and they ran out of some of the food items. The only plus I give this hotel is the staff, they were very helpful and attentive, anytime we would ask for something they would help you right away. The room was average, it had a funny smell, but the bed was comfy. This place was good for a quick trip, but I don’t think we’ll stay here again.

The bathroom doors have rust and its a bit outdated Staff is outstanding Made a reservation for 3 adults in a king size room but no pull out It was resolved in 10min This is our 3rd stay in the property

Breakfast was not bad but i think the lady at the night desk during check in may have been pulling my leg when i asked how the Breakfast was she said its ok but on the weekends the Mexican lady makes beans and tortillas didnt see none of.that during the weekend. I domt know if she was beimg serious or just just saying that because i was Hispanic but other then that the room was clean. Wish the pool had the heater working

Checked in with ease, clean room and comfy beds, nice staff, nice selection at breakfast. Will stay again.

We have stayed at this location multiple times over the last year and the hot tub has never worked. If you’re not going to get it repaired it should be removed as an amenity. Also the breakfast had no cohesiveness. Refried beans and eggs but not meat or tortillas to make a burrito or breakfast out of. Only one coffee pod in the room and they would not give more than one more at a time.

Was a good stay needs a little updating

No plates for breakfast, unbelievable.

Room was clean. Staff was super nice, made sure to remember my name.

Staff was friendly.

Very nice staff❣️

Room was spotless! Location was perfect

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Great service from the front desk staff

Cassandra was great checking us in!!

Very friendly and accommodating

It was nice the only thing is it kinda had a weird smell

Friendly personnel and professional..

Great location. Clean rooms and friendly staff.

The staff were kind and considerate even checking in with us after we checked in

This property is in desperate need of a remodeling. Carpet in hallways had holes. The elevator floor has broken boards. Exercise equipment was off.

Very disappointed the pool was so cold. I can tolerate cold but it was untolerable. Also disappointed hot tub wasn't working.

Satisfactory all around. Would recommend to just about anyone.

Fairfield inn's are always great. They have terrific customer service.

The staff was very friendly, is in a nice area with a few walking restaurants, and plenty of more if you are driving, i would deff consider staying here when i go back to San Antonio

Just fine overall

Na

Great place to stay

Great

The check in desk only found my reservation for one of the 2 rooms I booked. When that finally got straightened out and I got to my room, the room was missing amenities. No ice bucket, no conditioner in the shower, for starters. Then when I went to my truck in the morning, my window had been broken out and my belongings either taken or rifled thru. Not a good experience.

It was everything I wanted except for the deposit I had to give them for, i don't know what?

Top notch facility and staff. Very clean and in great condition. Convenient location. Room very clean and comfy. No complaints!

I was there for surgery the next day

Staff was friendly.

The entire staff were warm and welcoming, they truly took care of my every need!

Was a good stay. Had a little trouble with WiFi.

I reported to the front desk clerk on the morning of Nov 1 that one of my nightstand lights was missing a light bulb. The clerk, who was a black fellow maybe in his 50s told me they were out of them and "could not get more" at this time. WRONG ANSWER. I trust you would agree. btw, there is a WalMart directly across the highway from this Fairfield. They sell light bulbs. After my third night, still no light bulb. THIS IS THE USA, not a third world country......what's wrong with you folks????

The room was very comfortable, temperature was perfect. The bed was extremely comfortable, pillows too. Staff was top notch and very helpful.

Close to area I was visiting. Easy access to freeways!

Great area

Great property and great staff, would most definitely stay again! Very clean and a great breakfast variety!

The staff was incredible! Art and his entire staff went out of their way to make sure I was happy. Every single time. Will stay there again and highly recommend. Pool and hot tub were being worked on along with washer/ dryer though that was no fault of the staff. I still went swimming without the heater and it was just fine

Clean

TV did not work, shower had no hot water, room smelled of mildew, worst hotel I’ve stayed at for a Marriott property and worst hotel I’ve stayed at in the last 15 years. Very disappointing.

Shower head spewed water at connection.

It was good lady at front desk needs more people skills but other than that it was okay

Nice smells old tho good breakfast

Room was ok. Problem was that the bathroom floor needs a mopping. Floor was very sticky. I took a towel and wiped the floor down.

Easy accessible to interstate for food and shopping

Location great

Jessie was wonderful he helps us check in even though we got here very late. Great place for an overnight trip. The bathroom needs updating but room was very comfortable

Beds and pillows weren’t the best. Carpets need a good shampooing in the room. Staff was great, breakfast was solid, area around the property felt safe other than trying to get out of the property where cars are just flying by. Would probably stay again.

Great stay

It was all good. Housekeeping only emptied trash and left towels. Did not make the bed.

Hotel was a 9. Would definitely stay again.

The room smelled like urine and there was mold in the shower.

Just needed a nice overnight stay. Great location for us!

The room was really comfortable. Staff was friendly and location was exactly what we needed.

Our stay was good. The staff was very friendly and the location was good too.

Vehicle got broken in to, we reserved for 2 bed and were not accommodated

It was ok, just ok. Check-in staff was nice. Room was acceptable. Bed was comfortable. Bathroom is in need of updates. Biggest complaint, heard this from other guests also, is that the shower curtain was not large enough and water covered the bathroom floor. This was a major safety hazard and extremely annoying. I will not chose this hotel in the future.

Good

It was great

I chose this hotel for the indoor pool, but it was disappointing since it was freezing cold water. My daughters got in for a minute and couldn’t stand the cold temps. I asked the front desk and the gentleman I charge said the thermostat was broken. Also, my room was sooo cold.

The staff member, Elyssia was absolutely amazing. She provided exceptional customer service over the phone and in person. The area outside of the hotel is not safe as a vehicle was broken into during our stay and we were informed by the staff that not only do vehicles are broken into, but they have been stolen in the past. If this is a common problem, you would think that the general manager would do something to resolve this to ensure the safety of their guests and their belongings.

10 minutes from the Airport and dinning within walking distance.

Convenient access to the city; free breakfast; helpful staff

The staff was amazing the Reception/Check-In and Cooks were incredibly welcoming, courteous and informative. The rooms were slightly lacking in cleanliness but nothing overly horrible and Housekeeping took a while to clean-up. Other than a couple of small hiccups our stay was very enjoyable and i would definitely return.

and stray paint marks under the sink area. Also the carpet in the lhalls on my floor had many white spots and the elevator had a ragged patch of carpet at the doorway. Outside there was only sparse planting for landscaping. It just didn’t meet my expectations for a Marriot property.

Was a place to rest . Nothing special

Clean and comfortable for a night

I like the rooms , bed comfortable . Did not care for having to pay and extra fee in addition to what I already pay for my room. She said is refundable ? I don’t think is right when I’m already paying $150 a night.

The place was not cleaned nor was my room cleaned when I removed the dnd tag. Stayed 4 nights.

I enjoyed the location of this property. The staff was warm and friendly.

Good place to stay. Friendly staff.

There was urine on the toilet when we got there. Sounded like the window was open but it wasn’t. Very loud freeway noise. Not sealed around the Ac/heating unit so cold air came in. Slept with the heater on 78. Worst hotel I have stayed in. Had to book for a funeral.

It was a bummer that the pool was closed and we weren't told until after checking in. The elevator floor was in need of a serious vacuum our entire stay. Housekeeping kept knocking on our door after 11:00 for checkout. The Marriott website shows checkout at 12:00 but that wasn't the case. We were missing a shower curtain at checkin but someone brought one. I would think they wouldn't turn the room ready without one but that was just a minor inconvenience. Also, no phone cord in our room at all so we had to lookup the number and call the front desk from our cell to figure out the real checkout time. The staff was all friendly and the breakfast was hot and good. Just ok.

If you wanna get any sleep go elsewhere. The bed was super firm and the highway is right next to hotel and its a very busy highway and extremely loud

Phone in room didn’t work. Tv was unplugged. Lamp by bed was unplugged. Floor needed vacuumed. Front desk staff unfriendly and unhelpful. Very noisy from highway at half the building.

Nice and clean room but rugs in hallways and elevator dirty, they can do much better on that. Front desk staff were discussing between them .

No comment

.

Very nice hotel.

None

convenient parking close to my room at the end. I had 2 rooms and requested them to be connecting. They were not but that was fine it was across the hall. My room had no towels but I just had to ask for them. my overall opinion is It was clean and the bed was comfortable and the breakfast was nice.