Fairfield Inn & Suites San Antonio Brooks City Base

Nice , newer property. Our room was near the pool and had a lot of traffic noise.

Slept cool, enjoyed breakfast, met at front desk with friendliness

Nice staff

I really like the location and the breakfast options

Room was great just didn't like that it had an adjoining room connected and it does not say that when you book the room. Also shower and sink water very oily not sure what that is about but was not satisfied with that. Then my card was overcharged and to resolve the issue took some days. Manager handled well but never got an explanation on why I had multiple charges. But I did get a refund. But I dont think I would return because of the water and very noisy all night doors slamming at all hours

Hotel was very nice and clean breakfast was very good and the staff was amazing very helpful and very nice. I would definitely stay here again.

Stayed with kids and it was very clean and staff was very friendly. Pretty quiet and pleasant at nights. Breakfast was enough, not too much or too little. The only bummer was for my kids they were looking forward to the pool,but the water was really cold! It's ok tho, we still had a great stay!

Room was clean

Clean, well kept, and in the perfect area.

Very good location close to malls, stores, and restaurants

Great

WE HAD NO COMPLAINTS FOR THE FACILITY

It was a quick trip and short stay, but it was nice and clean

Great location! Kind of hidden behind Sonic

Good

Everything from check in to check out was excellent service. Person walking at night to make sure the vehicles are safe. Room and bathroom was extremely clean and spotless… love the bed but it is extremely high for a wheelchair user. (I did asked it it can be lower and they say no)

Stay was great I'll definitely be staying there from now on

This was our first time staying here by for it was well worth it love the room we will be back very soon

Everyone at the front desk was very nice and helpful, place was clean and well located.

N/A

No everything’s perfect

NA

N/A

Elastic was worn out on the sheets and wouldn’t stay on the mattress.

It was quiet and very clean.

Our stay at the hotel was outstanding! The staff was very friendly and helpful, the room was clean and very well kept, I will most definitely stay at hotel again in the future! Perfect 10 out of by 10!

Great pillows ac cold and nice

The room smelled like sewer/ humid. The pull out couch was in vey poor condition.

the matress is hard like a wall, i ended up with terrible body /spine pain , i am unable to walk properly just after 2 days , i cannot sleep or bend, my hips and back, neck is terrible inflamed .The food is horrible, egg has water in it , cold food

Everything was clean

Everything was well with the exception of the breakfast, it was blah.

Great Breakfast, Great Area, Free Parking, Decent Gym and good value

Nothing

Good

I looked forever for a good hotel with reviews to match, like hours and hours. We planned on attending six flags and it was in the other side of town BUT the reviews of hotels there made me look further out. And I'm glad it did. From the moment we walked in to check in, the lady at the counter was polite and friendly. There was absolutely NOTHING wrong with our stay. We stayed in 220, queen suite w/sofa. The sofa comfortably fit my 5'10 200lb son, with room! This was a big plus. He didn't even pull the bed out he was able to be on the sofa only. The beds are a little firmer but we still slept great. I know it gives the size of your room on your booking but I walked it and was surprised at how much bigger it was than what I was expecting! The AC even stayed up to par during our stay, which is huge for texas summer weather. The room was clean, no bugs seen, they did have breakfast but we didn't attend and we heard no noise at night from traffic! They do have a pool, its on the smaller side but it was clean! I have no complaints from our weekend stay, none. I didn't catch the lady's name who checked us in but she checked us out as well and was just as nice. She was the only one I spoke to. Kudos to her ? and for the rest of the hotel staff for doing a great job. When we were leaving even we passed a man cleaning a room in the hall and he greeted us with a smile and to have a great day. We will be staying here from now on. Keep it up!

Room was clean , staff was excellent

Breakfast was great, very quiet and comfortable, staff were very friendly, loved the location " 100 % satisfied" N/A

My overall stay was acceptable. I would like to specifically commend a gentleman named Chad (I believe) who checked me in. He had an excellent personality and was very welcoming.

Clean and great location

The room was small but really nice,bed’s and pillows very comfortable

Stayed one night and had a good experience. The room was clean, and the staff was friendly and welcoming. Breakfast wasn't really my thing, but it was hot, fresh, and did the job. I'd definitely stay here again. And parking was free which is a plus.

We booked two rooms and one room had a smell to it. The air conditioner had

Loved the location

The staff is wonderful, super friendly and helpful. The breakfast was delicious and the rooms and hotel living space is clean.

Good helped us out in a pinch. Positive stay.

Rooms were very spacious and clean. The building is located just 3 minutes away from a Via Park&Ride station which is super convenient if your planning to attend an event at the Alamodome.

Updated decor and very clean hotel with a great smell as you walk in. LOVED staying here and would happily stay again. Did not have a chance to partake in breakfast but they were getting ready to open in 15 minutes early.

WE WERE REQUIRED TO PAY A $20 FEE PER NIGHT AND WERE INFORMED THAT TRAVELOCITY WOULD BE CREDITING MY CREDIT CARD. WHEN CAN I EXPECT MY REFUND? PLEASE RESPOND. THANK YOU NORMA

Cleanliness, comfortable, location, surroundings and access to entertainment. N/A

Rooms are very noisy from road noise. Disappointed that they offer room freshen service alternate days unless you ask. Even after asking and being told they would freshen my room, they still did not. Breakfast was good though

Hotel was close to the highway, Restaurants and shopping area. Parking was free and breakfast was great with a variety.

Affordable and Nice

We have stayed in this hotel many times and it never disappoints. Staff is always helpful and friendly. Although they can have a more variety for breakfast, it is exceptionally good and parking is never an issue.

Clean, quiet, and polite staff. Yellow hallways were a little weird but room was clean.

Everything was excellent one of the nicest hotels I’ve stayed in a long time.

Yes

I wasn't able to stay. My reservation never showed on their end. Waited about 20 min and left. The receptionist (Frida) said she will call back if there were any news. She didn't call. I ended up calling back to find out someone else had made a reservation, so "my room" wasn't available anymore. Eventhough, I had a confirmation through booking the hotel didn't have it.

Breakfast was great, staff was amazing and very accommodating.

Clean, excellent staff kind and friendly. Great location near restaurants. The pool was right outside my room window, loud along with balls bouncing off my window till 11pm

My husband and I have allergies and asthma. We were glad to see pets were not allowed, so we didn't suffer effects from staying there as we have many other hotels. Staff was great. Location worked well for us to visit family and plenty of retail and restaurants around.

Angelica exactly wonderful

Beds kinda hard

Great location within walking distance to a lot of places

Excellent service!! Thank you!!

awesome customer service, professional staff, very clean and definitely staying here again

Very kind staff (Frida, in particular). Location is great with shopping and dinning alternatives nearby. This is one of our go-to stays when traveling back home to Monterrey since it is closer to the MX boarder but still in the city.

Great for families and location is easy to go around town.

Beds were clean and comfy. Received a call shortly after arrival checking if we had everything we needed which was a special touch to the stay. Breakfast had a good selection and staff working kitchen was very inviting.

Good

Everything was nice and clean. Light over the coffee maker area was not working. No Kleenex in holder in bathroom.

It was great place to stay.

Check in was quick. Room was clean. No complaints!

The room was clean and comfortable and the A/C worked great! The staff was very welcoming.

The room was spotless, so was the bathroom over all everything was excellent

Clean and friendly staff

Friendly staff, clean rooms and facility, and good parking.

The staff were incredible! Especially, they were top shelf friendly! We were both very happy with their service!

We love the staff, great hospitality services

Everything was great

Clean rooms friendly staff

Staff was nice, room walls are dirty

Norma was soo sweet and kinda !

Great servie by front desk and breakfast person. Great maids service too.

The room was very clean and organized and comfortable and the staff was wonderful

We've stayed here a few times on our way back home and it has a great location with nearby stores and places to dine. This time, however, we did find the shower needed some maintenance.

Staff was courteous

N/A

This is a great hotel all around! We stay here every time we visit San Antonio.

Great stay but you can’t turn down the A/C below 70 Degrees.

Everything was wonderful. Can’t think of anything that wasn’t up to par.

Best place to stay while visiting San Antonio. Easy parking, comfortable rooms, and many shopping and dining options.

It was great.

All of the staff were so kind and welcoming.

Hotel is not the same anymore, place feels dirty and outdated. No USB connections to charge phones, which is inconvenient. Staff was great, but overall disappointing

Wveything was clean. The entrance was a little tricky.

Cleaner room, friendly staff

Friendly staff. Lots of breakfast options. Clean. Very reasonably priced. Would stay there again!

I stay at that Hotel when in San Antonio. Stores all around the area. And the Hotel is very clean with a great staff.

The room was clean and bed was comfortable. Breakfast was great with lots of choices. Parking was free and hotel close to restaurants.

Concierge or manager on duty was very helpful, professional, and explained hotels rules in an extremely polite manner. We even received a phone call about 15 mins after check in to insure our room was as expected and if we needed any additional toiletries, bedding, or towels.

I think it was a great stay!

Great breakfast, very clean property. Pool was clean and available until 11pm.

Good place to stay!

Very clean and quiet

This simplistic and ordinary hotel charged a resort fee of $25 that we knew nothing about previously. There is absolutely no validity for a resort fee based on where it is located and that there is nothing remotely close to this hotel being a resort. They also charged a $5/day internet fee. I will not stay at this hotel again.

Seriously is a great place to stay with very nice staff. Nice and spacious rooms as well, and the bathroom was very clean!

The customer service was outstanding. Never have I had someone from the front desk. Call me after I’ve checked to ensure that everything was to my liking. Customer service outstanding.

Pretty standard hotel in its price range.

The carpet in the room we had was soaking wet and we found eaten chicken bones under the bed. The hospitality and management are unprofessional.

The food next door at the Mambo next door was wonderful!

This was a very nice hotel, great breakfast, staff had awesome attitudes, will be staying here again!

Amy was Rude to my wife

My favorite place to stay when I visit San Antonio for my doctors appointments. Great staff and large comfortable rooms.

Friendly staff, easy check in and checkout.

Very nice, clean hotel have stayed here before NO issues and close to many restaurants and stores. Highly recommend!

Somehow the pillow covers and bed sheets are not smell good. Also AC unit thermostat is not in good condition. Not able to adjust the properly. Other than those, service and staff are good.

I

ean. Great customer service

Hotel was very accessible for my family to find. The hotel was very nice and clean. We would book her agian. Customer service was great.

The staff was super friendly and helpful. One thing I didn’t like was that they double booked our room and the two options given to us didn’t really suit us but we had to chose one