Fairfield Inn & Suites by Marriott San Antonio Alamo Plaza/Convention Center

Location, staff and cleanliness Rugs in room

Like location Did not like the air conditioner going off and on all day and night. Did not like paying $40 a night for parking.

I got stuck in the elevator. And the man who answered the call through the help button wasn't helpful. Good look for me, my friends were still in the lobby and noticed we were in the elevator, they asked for help and we were rescued.

I have stayed in hundreds of Marriott hotels and I must say this one is at the bottom of the list. Rooms are extremely outdated, TV was the size of a monitor. Zero hot water on any shower, literally a cold shower.

Superb

The reception staff and the breakfast staff and the cleaning crew were all amazing. I would stay at your hotel again should I have the chance to visit San Antonio. Thank you.

Disappointing

Exceptional

Superb

Breakfast was great, and the food was good!

Breakfast was great, and the food was good!

Todo estaba excelente muy limpio y el desayuno muy bueno

Good

Room was clean, breakfast was good, Easy to get around to the places we were interested in seeing.

No free parking.

Location. No free parking.

We checked in late and the front desk was so helpful. Whenever we needed towels they would bring them up and no complaints. We thought this room had a sleeper couch but it didn't. The staff did bring us a few blankets to make a pallet to sleep on for one of our kids. If we have more than 4 people, we will book those sister hotel, Springhill suites.

I loved the food the pool and the workers there are so nice that I can't wait to plan again. I took my family out to celebrate my daughter's birthdays together ❤️ That we had to leave.

That we had to leave.

Close to downtown

I would stay here again.

Clean room and close to downtown

Comfortable bed, decent breakfast, fairly close to the Riverwalk. Expensive parking with valet.

Everything is very good, we can’t get two rooms connected together, it’s not convenient for our family

Exceptional

My only complaint was the tv lagged a little when trying to watch something

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Clean and convenient hotel. Staff were great as well

Location great, clean and good AC No self parking , had to pay extra for valet parking

Location great, clean and good AC No self parking , had to pay extra for valet parking

It was perfect for us. Close to the Riverwalk and shop center. The lady that helped up check in was amazing. Made us feel very welcome and explained everything. All the staff had manners, we would get a good morning and good afternoon. Breakfast was always full and hotel room very,very clean.

There was nothing I think like.

Exceptional

Everything was excellent. There was nothing I think like.

Breakfast and location was phenomenal!

The staff is excellent and always helpful. Joyce at front desk is a delight. Clean rooms and property. Would stay there again!

We had a wonderful one night stay for the Bruno Mars Concert! The room was spotless, the bed was very comfortable, and the front desk staff was so welcoming. We will definitely be back.

super awesome service. I love it!

Great location and rooms were very clean.

Nice and clean rooms, breakfast was always tasty, and the staff were all very kind. It is valet parking unless you wanna try your luck with street parking but we had no issues with it.

Excellent stay with friendly staff.

Staff was super friendly. The hotel was convenient to everything.

The hotel was very nice and the pool too.

Staff was friendly. Location was walkable to the Alamodome venue. AC in the room was cold :) The breakfast was good. No Complaints. The Valet parking option was a good resource because I do not think free parking is available anywhere in the area.

The breakfast was good as well. It’s your usual continental breakfast but they also offered diced sausage and potatoes with bell pepper as well as scrambled eggs. The rooms are nice and clean. I love how close this location is to the Riverwalk. We were there for the MCR concert so we loved the proximity to the Alamodome. It was about a 20 min walk from the hotel. San Antonio PD did great directing traffic and making sure people were able to cross the street safely. Overall, I would definitely stay here again.

Room was clean upon arrival and staff was very helpful and accommodating.

All I loved everything was perfect me having problems moving around the right room was selected for me <3 and the staff where nothing but kind and welcoming

The Hot Tub was not functioning due to waiting on a part in the control dial. However everyone was friendly, and the property was clean. They are vallet only, or park at a meeter on the street.

I had my toothpaste, toothbrush and body lotion on a small bag. When I returned to the hotel, that bag was not there. Waiting for the response for that incident.

Everything was good

Great place to stay in San Antonio! Close to everything, very clean and the staff were helpful. Would stay again!

If I could put 0 star I would! Do yourself a favour and don’t book this hotel

Nice hotel and was super close to the things we wanted to explore.

Great service great rooms pool was clean great breakfast I will go back

Geat hotel

AC is too cold to sleep well.

Great

The place was clean.

The staff and the breakfast was really good. The lady at the front desk Amy was so helpful and she tookcare of our check in process smoothly.

Valet was awesome as well as the front desk.

Fantastic hotel. Room was small but perfect size for the two of us! Staff was super friendly and helpful. Location was very walkable and safe. Despite being close to night life, hotel was quiet. They had a nice patio/ smoking area by the pool also. We had our coffee out there. Bed was comfy and clean. Points off for parking. It was street parking or valet for $40. Breakfast was delicious

The furniture in the rooms are a bit outdated, the mattress in the room we stayed was very wore out, but Valet staff was so awesome it makes up for the other.

Staff exceptionally helpful.

Staff was great , rooms are updated , clean linens , towels , etc , daily cleaning , only , they keep forgetting to refill the body wash and conditioner everyday . So we had to use ours . There is no free parking . Valet only . Breakfast was great . Eggs, bacon, sausages , pancakes , bagels , etc .

We enjoyed being close to the riverwalk. Walked to all the locations. Staff were excellent. I know where we will be staying when we come again.

I

Clean room nice staff

Convenient and clean just what we needed

Park off the street to the meters to get free parking don't pay $40, don't care about your Marriott status they won't honor it for ANYTHING.

The breakfast was Amazing and the staff was very nice and helpful! The parking was a bit pricey

Breakfast is heavily influenced by the Spanish diet. Chircsco in the eggs, refired beans, wraps on the breakfast bar. Staff members are warm , great with directions and suggestions. They have a great valet service, fast and friendly. Hot water was an issue but maintenance had it fixed lickitty split. Yes I would stay there again.

Great option to stay. Very close to everything and just small walking distance. I enjoyed it.

Clean room! Great breakfast! Friendly staff!

Breakfast was the usual "free" fare: sausage, crumbly eggs, waffles, breads, cereal, etc. I didnt use their parking, which was by valet only. I parked elsewhere, which was cheaper and offered self parking with in-and-out privileges. Good location. Walkable to the River Walk, Alamo, River Center Mall, convention center and other attractions.

Great staff!

clean room

The property manager offered either a partial refund or reward points. To avoid the hassle with trying to get a refund processed from Marriott to Hotels.com I chose the Marriott points. 3 days later and they are not yet posted to my account. Now they say because of the amount of points it will have to be approved by the General Manager, who apparently only works M-F. Last I knew the hotel business was 24/7/365. Maybe I’m overreacting but I feel like I am getting the run around and now have to spend more time following up on this than what the points are going to be worth.

Great stay, very clean, and friendly staff!

We need Toothpaste, tooth brush

Valet personnel were always so kind and respectful and greeted you with a smile and by your name. The front desk staff always acknowledged you and made you feel welcomed. The hotel was clean and well tended to. Due to my busy conference schedule only got the chance to enjoy breakfast one day but was a great variety of foods offered and do appreciate this. Overall was a great stay and a big thank you for all who made this possible.

Everything was excellent!

Valet parking service was excellent

I find that outrageous I have never paid for parking at a hotel. The website didn’t mention parking fees. I won’t be staying there again that’s for sure 😡

Clean room

A lot of street noise. Fire alarm went off twice in the middle of the night and they just said it was a glitch. One elevator was out of service and the staff was using the other one during busy customer times making waits long. Not good on the customer service end. When we arrived late at night no one let us in. No one came to class cars. Not a great experience.

Staff were very helpful , pleasant and courteous. Room was roomy. Housekeepers were very helpful when we asked for more towels

Close to the Alamo, mall and river walk. Clean room, comfortable bed, shower was hot and great pressure.

Yes

The location was great! The breakfast was always very good, lots of options. We would stay there again for sure.

Clean

Yes

There was no warm /hot water in bathroom sink.

10/10

Yes, everything was perfect.

Was ok. Except for a very loud vibrating noise intermittently on all night from some machinery on the roof. I was on top floor so it was annoying.

It was clean, the staff at front desk and valet were friendly and the amenities were great!

The gym and heated pool were great. The bed was comfortable. It’s a short walk to The Alamo, River Walk, and mall. Great breakfast.

Great location, convenient to everything in downtown San Antonio. Will be even better when construction around the Alamo is completed.

Shopping and location was good. Didn't use pool...most of day it's in the shade. Breakfast would get good rating if it was hot, it looked like it was steaming hot in chafing dish but as soon as you took a bite it was barely warm. Beds were comfortable, slept well but room itself could use some updating.

Great experience

.

Room smelt mildewing and body odor.

Very nice

Our room was very clean - nothing fancy but comfortable bed and linens. Good breakfast and nice location!

Clean, attentive staff

Clean rooms, staff helpful

This is a fabulous property for the value and price we paid. The valet parking is a little $$, but everywhere around this area is the same in that regard. The property was clean, the staff were helpful and friendly, and the breakfast was hot and delicious. The only complaint is there was way too much chlorine in the hot tub, it completely leached the color from my daughter's swimsuit and it changed colors irreversibly. She quickly exited once we realized how strong the chlorine was, but they should keep a better check on those levels. Other than that, it was a wonderful stay.

Great service, very clean, excellent breakfast. Very happy with this stay, would definitely recommend!

Stay would have been great if parking for 2 days wasn’t $80. Room would of rated great if A/C Thermostat worked and cowling wasn’t falling off from customers removing to change temperature

A/C Thermostat on wall didn’t work and cover was falling off on A/C from room guest having to remove to adjust temperature since there was no access. Bath tub stopper didn’t work, so had to take shower when I wanted a bath. Parking for two nights was $80 since only other option was pay to park on street. Breakfast was what we expected for free and hotel personnel was friendly.

The room was in good condition, staff was friendly. I just did not like that there is no free parking, I asked to get towels brought up to two rooms that I had booked and no towels were ever given. Our room keys kept not working so I had to go back down stairs to get them reactivated, this happened 3 times and it was annoying.

Everything was great but the business computer & printer did not work.

Welcoming staff upon arrival, common area and rooms were clean and smelled great! Breakfast was amazing! Easy check-in and out. Beds were clean and comfortable, and had a spacious clean bathroom.

The room was filthy. There were stains on the bed. The bed sunk to the ground. The area the hotel was dirty, loud, and not safe. Parking was not provided. There is a nightly fee.

Place needs remodeling.

Front desk I guess ok. We reserved for 3 adults. so room with a sofa bed. It was HORRIBLE. We called front desk. They could not do anything but offer us a comforter!! I called back. Nothing they could do. I asked to change rooms. She said same type. I said I want a confortable bed forvthe 3rd adult to be able to sleep. She gives us exactly the same thing!! Mattress maybe 1/4 inch less springs. When I had called, I had told her this hotel does not believe in the comfort of their clients!! And I believe this. Neither the hotel, nor Expedia, should be promoting this room for more than 2 adults. Disappointed is an understatement. The 3rd person did not sleep well.

Breakfast is very bad.

Room was spacious.

Ok

The room was great, clean and gaint. It was enjoyable for me and mh freinds. A plus was the counter space great for makeup