Extended Stay America Premier Suites - San Antonio - North

First time stay at the property and I had no complaints. Besides the linty towels that leave white dandruff all over you. Stay was great & so were the amenities. Property is right around everything you could need including a lifetime fitness.

The hotel was closed for renovations. I arrived at night, on October 14, there was nobody there, even though I booked three nights.

Wall lights in room not working, the room has a recliner that looks like they found it for free on a sidewalk, same for the office chair, no in room trash can. Room was pretty clean though and very large.

Easy parking. Rough towels. Leaky shower fixture. Curtains with holes, old carpet in hallway. Clean lobby area. Bed felt old.

No hot tub no pool no ice machine room stinks

Looked very run down and heard people yelling about calling the police. Didn't expect this in that area of the city

Room could be cleaner. AC is cold and perfect!

AC was moisty, sheets were dirty along with pillows! Restroom was dirty and couch was coming apart. Blow dryer did not work.

It was clean, a little hot but overall I loved it.

alll good beside the breakfast not satisfied

Okay for price. Close to 1604 and nearby restaurants.

Rooms were large. Room did not have extra chairs to sit and watch tv. No place to charge phones. Bathroom needs to be updated. Tub was very slippery. Breakfast was only muffin and coffee. Nothing for non coffee drinkers. Air conditioning was great! Had to request coffee maker for room.

Room was not cleaned completely dirty.

A dump

Room was so dirty, sheets had not been changed, carpet was and felt grimy and dirty.…bathroom was dirty, bathtub had rust. Our vehicle broke down, only reason we stayed there.

Modern, Clean didnt have food

No ice machine in building. Full frig in room, no ice trays.

I couldn’t watch tv my hotel phone didn’t work I kept getting locked out my room because my key pad didn’t work

Door would not lock, door was open at arrival. They gave me a room at the very end of a very seedy hall, dingy carpets. The smell of cigarettes my nostrils RoVery much crackhead

Very neat place

I did have a good night sleep, it was clean and quiet but there wasn't any hot water when I went to take a shower and no attendant was at the front desk. People said they waited and came back to check for an hour but didn't see anyone.

stay was quick but really good! The staff was super nice and the room was spacious, clean, and comfy.

We needed a new room when checking in because the recliner was broken. The new room still had sticky floors and brown muck in the bathroom. The room smelled moldy. We only stayed two of the three nights booked and left early.

great location

I don’t understand how Expedia allows people to book at this property. Let’s start by walking in and seeing dirt and trash on top of the fridge, then sliding on a greasy floor and sticky carpet, the microwave was broken and missing parts, the tv screen was blue on every channel, there was blood stains on the bed skirt, there was spit stains with blood on the wall, crumbs and trash around the bed, under the bed there was trash, excessive hair, a used drug baggie, and dried Mac & cheese. There was greasy face marks on the window, water leak marks and unfinished repairs on the ceiling, the bathroom tub had some dirty marks on it, there was "brown matter" on the wall. The door look was broken and modified, and no manager on site to help. People staying there in lobby looked homeless. We checked in and immediately checked out, and still working on getting a refund.

Where do I start?! It is simply not a hotel you would expect in this area. The lobby is not inviting, there is only a sofa and one tv. The staff was nice and welcoming but that’s the only positive thing about my visit ( I left and didn’t stay). The elevator shakes and sounds as if it was going to come apart when the door opened/ closed. The hallway carpet and dim lighting made it appear as if I was walking into the Cecil hotel- it was creepy and smelly. Once I reached the door to my room it appeared as if someone had tried to break it open with a crow bar. Once inside the room the tv was broken and I could only see half the screen, the smell was musky like, the shower had stains and hair from previous guest. I decided to leave and stay somewhere else. The owners need to address these issues and place accurate photos of hotel. Do not waste your money, for $20 more you can stay at a clean/updated hotel within a few blocks from this one… don’t walk, run from this place.

No

This hotel was dirty and poorly maintained. The cleaning people didn’t even wipe the sink or take the old food out of the refrigerator.

Room didnt look swept or vaccummed...tabel was sticky.

Overall good

The carpet smelled in the hallway and the carpet in the room had stains. Bathroom was not very clean and there was no Grab and Go breakfast as advertised.

The hotel is mediocre as suggested by the price. Our vehicle was broken into and the tail lights were stolen off of it. The stff did nit seem to care one but and they have no outside cameras for security

I found a roach in the room, the offer to move us to another room in the same floor but it was just going to be the same thing so we decided to move to another hotel. My name.

We have stated a lot of hotels during our travels and I would say that this one is on bottom of the list I'm going to give it a one-star simply from the fact the refrigerator did keep things cold. I'm not sure how you can advertise a breakfast when you're only two options are Miniature blueberry muffins and chocolate chip which I don't do chocolate. They did furnish so-so coffee to wash your breakfast down with. I'm usually not a complainer but this one needs to be grouped with the rest of the budget hotels. There was mold around the soap dish in the shower and there's a lack of power outlets to plug in your Essentials. Seems this one's a bit outdated and needs some help but that's all I have to say.

DO NOT STAY HERE! It’s not a safe or nice place. The place smells, no AC in the hallways or common areas.

I hadn't ever stayed in an extened stay hotel, so the experience was very different than what I expected. I did like the kitchenette with fullsize refrigerator, stovetop, microwave and coffee maker. The staff were very nice and helpful, parking was great. Area was safe, and convenient to shopping. It was walkable to shops and some restaurants if you're in decent shape. Its at the top of a hill, so walking could be challenging for some. The property in general seemed a little run down. Was told there was coffee available in lobby area but they were out most of the days I was there. The room had a weird smell, probably the carpet. The toilet seat was broken, and the bathtub needed some cosmetic repair.

Love the smell and taste

Nice bed good room and close to were we needed to be

This place was dirty. trash and dirty clothes and bedding, where in the hallways, the staff was not in the front counter most of the time, the breakfast area was almost empty. They had coffee only and when I inquire the front desk person, where was the sugar and cream They said they ran out the day before and did not provide any solution and this was first thing in the morning.

Stayed for a couple weeks, staff is friendly. Hotel is older, area is quiet felt pretty safe. Gets a lot traffic when activities is going on in the city. Pretty clean, just a little dated. Would stay again

Nope.

Property was not the best

Room was filthy. Like next level disgusting. Tissues in the couch pull out with stains that were frightening. Felt like I needed to shower after just walking in and checking right back out. We did not stay. I’m not bougie either, I can camp outside and deal with some mess but this was pure nasty.

We arrived and was given a room. The elevator and entire 2nd floor smelled like weed. Went to our room on the second floor and the room also smelled so we went back downstairs to switch it. The front desk apologized and was quick to make it better but she only has 1 room on the 3rd floor. Thankfully, it was cleaner and didn’t smell but it wasn’t the best smelling. The hotel smelled moldy and smelled like it needs new carpeting. This is South Texas & humidity is terrible.

Carpets were dirty. Floors were slick and felt greasy. Common areas and hallways stunk. Would not stay again.

Never been to one but imagine a homeless shelter is a better place to spend the night. Couldn’t take it for a second night so slept in my car.

Hmm

I really enjoyed the service!

Dirty but nice staff

No utensils for cooking and dining available. Need to call.

I think this property is under new ownership... They missed some of the basics. Out of coffee one day. Out of coffee cups another day. A bit of trash in the public areas. No dishes for customers use in the room. Otherwise, clean room and linens. Cool a/c. Hot water. Good bed, TV and fridge. Convenient to Planet Fitness, LA Fitness, HEB and restaurants/.

Located near by shopping plazas and two exit to the nearest emergency room if needed. Location is quite.

Customer service

Easy parking and friendly faces.

This hotel was really clean and smelled nice. The staff was so friendly and helpful! We will definitely stay here again!

Good

Dated.....water temp control is tricky, tv screen broken....few channels, put me on the 4th.Floor

The hotel did not look as advertised. The furniture even in the lobby was worn and old with the smell of dirt. Walls marked and used. The room's door had a gap in it as if it was broken into during past stays. The room was filthy.

There were roaches in the room. All over the kitchen counter when I woke up at night. Mold around the caulk in the bathroom.

The ice machine was not working, there was dog poop by the elevator and its smelled like dog in the hallway.

Shower was great, 1 bed broken down and had 2 houseguest (roaches) and room had cat piss smell and lounger with cat scratches.

Very nice staff very quiet clean rooms beds a bit small

I enjoyed being close to every place that I like to go to eat and shop at. It was a great visit to San Antonio, Texas.

Roaches.

Don’t have breakfast in the app include but the hotel don’t have this service only coffee

Great customer service

What is the breakfast I didn’t see it?!?!

Friendly Staff.

The staff were friendly. The hotel is outdated and ciuld use some cosmetic updates. The tub was very stained. The grab snd go breakfast was nonexistent. Not bad for the price.

Everything was good, however the WiFi was awful I had to connect to my WiFi even after i connected my phone would say no WiFi. There was an electric stove and that did not work. Other than that it was great

Had to move rooms three times till I got a room that everything worked! Elevator felt like it was going to break at any moment, front desk was so high he didn’t know left from right

For an extended stay hotel there was remarkably little utensils, plates, cups etc. Remarkably little as in none. There were no plastic cups, no coffee maker, no ice bucket, and the ice maker in the refrigerator did not work. The queen bed was a twin with one bedside table. There was a pervasive smell of insecticide in the hallways and the only elevator was very slow. The only good thing was the price.

There were cockroaches, also when I was going to bathe, I opened the shower and hairs began to come out of the bathroom. When I saw that, I didn't feel like taking a bath. I'd better make the reservation at another hotel.

The room was very dirty and there were a lot of cockroaches, it was disgusting.

Clean and staff was nice

Needs many update and improvements

If you were coming up the road from the northern direction and needed to turn right, the Sign was easy to miss. It was partway up the hill. There was nothing close to the actual term or to warn that the turn was coming up. We spent an hour trying to help one member of our party to find the way, I finally drove down and waited next to the freeway so that I could have him follow me the last bit.

Clean and quiet with very friendly staff

Smell a mariguana ,the codition of the depriment,

They need to repair certain things on furniture and restrooms.

Hotel room floor was filthy and sticky like it has not been cleaned or vacuumed in a long time. Pet hair on the floor sticking to clothes and socks. I would not walk around bare footed.My room key did not work after coming in from my night out about 2am

It was close to the place I was going, room was big had a well equipped kitchen, really comfy bed the facilities were a little bitt old and smell like cigarette, in a non smoking floor.

Staff was so nice, but…… unconvenient for staying.

This hotel is absolutely disgusting. Its supposed to be a non smoking hotel but the first and second floors, even the lobby, smell like cigarettes and weed. Our room got double booked and I didn't even receive a phone call. We had a double room booked and ended up with two single rooms and we have small children. The rooms are absolutely disgusting. Everything is falling apart and needs to be cleaned or redone. To make it even better the showers only have boiling hot water. No cold water. The front office lady was nice and helpful though.

Was good but found a lot of bugs in the restroom... the staff was nice and changed our room hassel free

This hotel was beyond filthy. The carpets in the hallways look like they've never been cleaned, the rooms have roaches. This was by far the worst experience I've had. Not only that when we spoke to the manager she did not attempt to assist us in any was instead she checked us out stating that they were over booked. A video of the roaches is being sent to the corporate office. All is good as long as you are willing to sleep , eat and bath with roaches. my score is -10.

5 star

Todo estuvo bien

My personal pickup truck got Brocken into my my cheap stay ended up costing me a lot so I am very disappointed

Roaches and the room very dirty. Also no breakfast.

The lady at front desk seems very unfriendly and annoyed of her job. Waited 20 min to check in at night stood there for a check in. I can hear everyone comes and goes in hall way trying to sleep.

It was too much noise during the night so I couldn’t sleep. Couple of doors were broken and had to pay for WiFi for a FaceTime call.

Good

Paid for Breakfast, No Breakfast.Just Coffee and muffins. The beds could have a comforter and more decent sheets. The bed itself was comfortable. For the price of the room it was not worth it. Lets put it like this, I left and went to buy Sanitizer and disinfectant to clean around us. It was filthy dirty on the door knobs, Table, Remote, and bathroom area. The Towels in the bathroom were dingy and not the softest. The room looked like it was quickly cleaned. Lamps were broken, The Window curtains had Smoke burns in them. There was tape on the walls from the customers before us and you could tell it was quickly wiped down. I didn't want to miss my nephews Birthday so I opted to pay for the room to be closer to them. When it said Breakfast provided, it was a BUST :( This Hotel could be more up to date and modern for where the location is and the price. The customer service was descent and polite. When I asked about the Breakfast the Manager gave me a smirk ? and said, We don't serve breakfast it's more like a grab N Go,Coffee and muffin.

The elevator and the 3rd floor hallway smelled like weed. The room smelled like mildew and we had to get air fresheners. The bathroom door handle was broken.

Amazing staff!

Stayed in room 120, two big square patches cut out of carpet, room smelled, a long crease from one end of the room to the other. I slept on top of the blankets. I challenge you to show up unannounced and ask for room 120.

At first glance its nice but we woke up to a roach in the shower in the morning.

Our experience was HORRIFIC!! We were staying there for my granddaughter's Baptism. The hotel stunk so bad the hallway smelled like skunk, the recliner in the room apparently had been scratched up from a cat and the leather chair in the room had no leather on it...it stunk so bad we had to find somewhere else to stay(on memorial day) which means 90% were full and it was my wife, my daughter, and my 1 yr old grandson...after driving 6 hours...if you are ok with nasty this is your place to stay

There were roaches in the bathroom

staff members were not present when you need them out coffee and others things

However, when we checked out the next morning, we found that our truck had it's tail lights stolen and there are no cameras facing the parking lot. So would I recommend the place to stay? Sure, as long as you're driving a rental and you paid for the optional insurance.

Room had a bad smell like a lot of moisture and carpet wet by AC, Had to leave window open to release some of the smell due to no other rooms available to accommodate room with 2 beds, wall above AC unit was damaged by moisture. Shower, the water will not drain fast and the toilet rocked last thing saw a roach on the counter. When checking out I tried to report issues , however no receptionist.

Room smelled like a lot of moisture and carpet wet by AC, Had to leave window open to release some of the smell due to no other rooms available to accommodate room with 2 beds, wall above AC unit was damaged by moisture. Shower, the water will not drain fast and the toilet rocked last thing saw a roach on the counter. When checking out I tried to report issues , however no receptionist.

Anyway this experience was terrible. Property condition, staff and service is average.

One staff member,older lady always negative attitudes towards me.

Imagine leaving some of your trash outside the door to be picked up, then getting admonished by a staff member. "You can't leave that out here!!" OK, I'll just let it pile up in the room. Sheeesh....

Hotel staff locked me out of my room on 3rd night because they said I had an issue with payment. They never asked for a credit card but I would have gladly given one to them when I checked in. Very unprofessional. Instead of calling me to clear up the payment issue, they locked me out until I had to come see them at front desk.

5th year staying here for Valero Texas Open. Staff was excellent. Property is a little run down but just need to sleep & eat. Love the big refrigerator!

The room was in terrible condition, the kitchenettes drawers are all broken, cockroache problem as well. Didn’t sleep do to think if a cockroach would be on top of me.

Thank you

There is a crockroad climbed out of the sink when we entered. Smell is indicated the room may have an issue. It fixed, it will be a good stay. very limit morning breakfast (only coffee and empty in one hour)

Everything was good and awesome but no hot water to shower the next morning

The lobby is the cleanest part of the building. Roach problems, no kitchen utensils until well into the trip. Because of the area being nice I felt safe to book, but didn’t expect a dirty stay. Won’t be staying again. When I brought the cockroaches to their attention, I was given bug spray - which while nice, I would’ve rathered a refund.

Good place for the price And area could use a little updating in the rooms in kitchen area

This guest did not leave comments about this hotel.

Coackroches a lot in the room

Stay away from this hotel. Looks nice on the outside in a nice area of San Antonio but beware. Our room had roaches. In the shower, bathroom fixtures, crawling on the microwave, and the walls.

Very good

Poor