Embassy Suites by Hilton San Antonio Brooks Hotel & Spa

Exceptional

Great service great staff

Good Area The Bar, bartender not very Friendly

We traveled with our family and had a wonderful stay! The hotel was very clean, and the rooms were spacious and comfortable. The breakfast was excellent, with plenty of great options. The restaurant on the hotel was also a highlight, the food was absolutely amazing! We really enjoyed our stay and would definitely recommend this hotel to families.

Clean and spacious rooms. Amazing breakfast!

We enjoy this location close to everything you need for a weekend trip when we go and visit family. Great places to eat when we meet up with family. I've stayed at this property a few times in the past. I can tell how badly the quality of room cleanliness has declined. The room has lots of dings and damages in the room. The most noticeable was in the rest room there is mold on the ceiling and a poor repair man job on the drywall. There was trash underneath the couch and the room didn't feel clean when you walked in.

Great place.

It was my graduation weekend and it was an amazing stay!!

Exceptional

Breakfast was awesome. The omelette station was really a nice touch! The staff were really great and really accommodating for our big group with kids. I really enjoyed the our stay there!

Amazing stay at the Hilton, you really get to appreciate the little details here. Would book here again.

Clean room, clean linens, super comfortable bedding.

All good

Great place. Nice, big rooms. AC works great. Breakfast is real good. A variety of foods.

We went for our family vacation we were greeted everyday with a hello very wonderful staff

Very nice and clean hotel. The pool was great with lots of seating. The breakfast was amazing with an abundance of different food you can eat. Rooms were exceptional also. Clean and roomy. We arrived early about 12:00 and were hoping we could check in. They did have rooms available, but said it would be $50 an hour to check in early. They did let us check in earlier at 2:00 instead of 4:00. We have checked in early before without any problems.

Very nice and clean hotel. The pool was great with lots of seating. The breakfast was amazing with an abundance of different food you can eat. Rooms were exceptional also. Clean and roomy. We arrived early about 12:00 and were hoping we could check in. They did have rooms available, but said it would be $50 an hour to check in early. They did let us check in earlier at 2:00 instead of 4:00. We have checked in early before without any problems.

Staff was super friendly at check in. The hotel was nice and quiet. We enjoyed the bar and the breakfast buffet.

Love this place!!

It is in the outskirts of town; but depends on your travel reasons. We would stay there again.

Exceptional

Staff was wonderful

TVs in room didn’t work

Great breakfast, and very nice room

Great property!

Clean

Staff was friendly and complementary breakfast was great.

Beautiful hotel. Staff was very friendly and accommodating.

Exceptional

Clean room, amazing staff and great breakfast, our go to always on our trips to San antonio

Staff is amazing and friendly. Breakfast is delicious

It’s was overall great I recommend this Embassy suites it’s close by a lot of restaurants also

Morgan at the front desk was so helpful getting us checked-in. She understood how tired my family and I were from traveling 14 hours and we just needed sleep. She got us checked in and suggested we grab breakfast and then a nap. So thoughtful and polite!

Exceptional

Exceptional

Exceptional

Great place to stay! Recommend the stay

We had some complications with the thermostat, but an engineer came up and explained how to make it work for us.

The rooms were comfortable and quiet. We expected the hotel to be nearer to the downtown, but the location was quiet with several restaurants nearby. We found parking garages downtown with easy access and flat fees for day parking. The hotel amenities were good. All around, we were pleased with our stay there. We had some complications with the thermostat, but an engineer came up and explained how to make it work for us.

It was a good stay after all but having to change rooms next day cause they didn't have the suit I requested the day I arrived was a pain since we had wait until suit was ready and got us behind our plans. Other than that everything was perfect.. appreciate the service...

The room was clean, and the breakfast was delicious

The room was clean, and the breakfast was delicious

Exceptional

The one problem we had is that our air was not working properly in our room. Staff took care of it immediately!

Would stay again. Awesome restaurant

Overall, I would consider staying here again. The thing that bothered me most is that the beds were a little bit hard on my back. I have fibromyalgia though so that could have been an issue. I had previously stayed in a Hilton branch the prior weekend and the beds were so comfortable so I was looking forward to this visit but wasn’t able to get the super comfortable sleep, but I was hoping to.

Great stay at Embassy Suites by Hilton San Antonio! The staff was friendly, the rooms were clean and spacious, and the complimentary breakfast was excellent. Convenient location and overall a comfortable, enjoyable experience. Would definitely stay again!

Everything was amazing! Staff was so nice

Exceptional

.

Everything is always great here

Clean room | Staff | Breakfast | Business-friendly

Best experience. The staff were tremendously helpful and supportive. We received tremendous help from Venessa and Samantha for kids and family. Breakfast is good. But one thing to mention - only pork items - no chicken/ turkey in 2 days. Overall great 😃

I have been an Embassy Suites guest for many years and have stayed many times all over the U.S. and I keep getting disappointed. For the amount of money that was asked for a nightly stay, it should have been a nicer stay for the type of property advertised. The manager's reception didn't allow for margarita's. There were no type of snacks put out. It was so cold in the lobby we had to go outside to try to keep warm. The lounge furniture outside was too dirty and dusty to even sit on. Then I woke up to ants all on the counter and crawling up the wall. The hand soap smelled awful. The carpet was frayed as well.

A strange man was taking pictures of my children and I while in the pool. We reported the man to front receptionist. We requested an extra blanket upon arrival, never received it.

Yes

Very clean and spacious. Staff was very friendly

Room sucked Tv was broken couldn’t get ahold of room service

My FORD F350 was stolen in broad daylight 02/22/26 directly in front of the front entrance at 5:00pm and the hotel staff could have cared less and said they didn’t have any cameras. But when the police arrived - they said they DID have cameras but they only turn on at 8pm. NEVER once did they ever voice any concern that my $150,000 truck was stolen OR even acknowledge the theft. But did not hesitate on sending my bill and customer service survey within 1.5 hours after we checked out. I wouldn’t suggest or recommend this hotel with a score of ZERO. Yes they have signs posted that they are not responsible or liable for anything outside but clearly this is the norm for them. We have stayed there multiple times thru the years but HILTON will never receive our business again based on their lack of ACKNOWLEDGMENT of the THEFT that clearly the hotel staff seem to be a part of. Pathetic that theft is what they find acceptable.

Every part of our stay was remarkable!

Clean room, amenities

Everyone and everything

Rooms are HUGE and the service is great. The entire hotel is very clean.

The room was spotless. Hot water that never got cold even though it was super cold outside. The most comfy bed I’ve ever slept in!!!

tv didn't work

The rooms were very clean and the breakfast was awesome.

Our room was spotless, the breakfast was delicious, especially the potatoes, the staff was awesome! Overall I'll give our stay an A+

The room was neat, the hotel in general was very pleasant. They had live music at the lobby and have a “happy hour” time for guests. I’ll definitely stay again!

Best breakfast I ever had

The pillows are too soft/flat - wish they have firm pillows

Clean hotel, friendly staff and delicious breakfast.

We had 2 rooms- one had a sliding door between bedroom and bathroom that didn’t close properly. Although it was fixed the next day, it’s disappointing that the issue wasn’t brought to maintenance before our arrival by either previous guests and/or housekeeping. Overall a good stay

Excellent service. The food was phenomenal. The employees were awesome especially Israel

Clean,cozy,breakfast was tasty

I had a great time here. The hotel was wonderful. The staff very kind and considerate. The environment is lovely and peaceful and our room was spectacular. I would love to come back here again

I was calling front desk and no answer I get there waited for 15 minutes for someone to check me in and then the room was terrible the bed also the door broken I been I customer for many years it’s time to star looking for something else

We didn’t try it! Room was clean and cozy!

Two thumbs up

Good

Very nice hotel

Great hotel, clean, nice, and breakfast was top tier.

Great staff very helpful, great breakfast

Amazing

Great place

Wonderful hotel.

No but it's nice work

Had dinner at the 1917 restaurant and the service was excellent. The food was delish

Courteous staff and beautiful room!

It was an excellent visit and the staff was wonderful.

AMAZING

Fantastic service, great rooms and amenities!

Fantastic hotel!! Beautiful lobby, wonderful and clean room. Staff very friendly. We thought it was newly built because it was in such pristine condition but the front desk person told us it is 8 years old!! Had a small problem with our TV and a maintenance man was at our door within 5 minutes to fix it. Beds and pillows outstanding and comfortable. Breakfast was great, lots of choices, well organized. Couldn’t have been happier with this hotel. Thank you to everyone who obviously does their job correctly!!

Easy check in and out

Our stay was very very pleasant. The check in lady was a bit rude but everyone else made up for it. Everyone was very nice and accommodating. We met family from other places here and we all felt welcomed. I will definitely come back.

Amazing, safe , clean.

Everything was amazing! The room, the atmosphere, customer service, and breakfast! I will definitely be returning back!

Thanks

Very nice!!!!!

Good hot breakfast

Nice stay

Clean rooms

Amazing location. Restaurants, Walmart, target, Best Buy are all walking distance!

The rooms were nice, clean and roomy. The pool area was very nice. The breakfast was excellent with lots of choices. It was very tasty too. I wish you could take a cooler to pool or snacks which is not allowed. They have a snack area that sell snacks so I understand. They also have free afternoon snacks and drinks free at a certain time. Overall it was excellent and definitely go back.

Very nice property. The fountain in the lobby was very relaxing to sit by. Excellent breakfast buffet! The manager's reception items are modest but appreciated. Great size room and both AC and USB outlets are plentiful.

Amazing stay

Rooms were spacious and comfortable. Very, very clean. Breakfast was the absolute best. Really enjoyed our stay.

Great spot for what I was doing, as always, Love the morning Breakfast.

Excelente!..el hotel limpio y cómodo; el personal amable, el desayuno deli y el personal del desayuno extremadamente amable, 100 % recomendado.

Verything was exelent!

The staff Joyce and bartender Corey were extremely rude! For the first time ever my stay at embassy suites was a HORRIBLE experience!!

Good breakfast. Nice rooms and cold air

Very good attention and service 10 out of 10

Great buffet breakfast and also included option of cook to order omelette, any style. 👍

It was decent

Only thing I didn’t like was the noise complaints I got

Great staff!!! Will definitely stay here again

Excellent

Customer service was amazing ! I had some questions throughout my stay and they were answered every time! The breakfast was outstanding !! Room was clean and hotel staff very welcoming and friendly with nothing but respect and great attitudes !