Embassy Suites by Hilton San Antonio Brooks Hotel & Spa

Clean

Nice then I expected. Rooms were super clean and breakfast was so good

Exceptional

The cleanliness of the room was also concerning. For the first two days, leftover food from a previous guest remained beside the bed and went unnoticed until I reached down and discovered it myself. Additionally, the bed sheets smelled like mildew, which raised concerns about the overall cleanliness and preparation of the room before my arrival. I brought these issues to the staff's attention, and they subsequently came to clean up the leftover food. While I appreciate that they responded after being notified, these are issues that should have been addressed before the room was assigned to a new guest. During the first two nights of my stay, the room also did not receive proper cleaning as expected. Overall, this was a disappointing experience. Between receiving the wrong room, the hotel's inability to correct the reservation issue due to overbooking, and the lack of adequate room cleanliness and housekeeping, the stay fell short of expectations. Booking a month in advance should provide some assurance that the reservation will be honored and that the room will be clean and ready upon arrival.

Our room was clean and bed was comfortable. It is Secure and family friendly. Definitely will stay here again

We had an absolute amazing time. The staff was amazing the room super clean. I couldn’t ask for anything more.

It was spacious, clean, friendly staff

It was spacious, clean, friendly staff

Everything

Everything

My daughter attends college in San Antonio so the location was very convenient. The front desk staff is friendly, professional and very helpful. Nice breakfast for the guests as well. We will return for another enjoyable stay.

It was just a night stay everything about this property is extremely beautiful. Definitely coming back for a longer day. And to use the spa.

I like how the rooms made

The staff is nice I like how the rooms made

Great place and atmosphere.

My wife love how cold the room was to her exact liking. The moment you walk in the room feel clean and your names on the screen and to some people it not a lot but it small things like that what you like. My first time staying and I definitely would be coming back.

Little pricey

Clean and big property Nothing

Room location cleanness breakfast Little pricey

Everything was amazing. Clean room, staff is so nice & helpful! Great experience

Very good

I have stayed at this property several times. I keep going back for several reasons it is always clean, the staff are always amazing, the breakfast is over the top and they allow pets.

I have stayed at this property several times. I keep going back for several reasons it is always clean, the staff are always amazing, the breakfast is over the top and they allow pets.

Very nice and clean premises!

Exceptional

👍

Exceptional

Nothing, everything was great.

Rooms and facility are always well maintain. Very clean. Courteous staff as always. Amazing breakfast. Nothing, everything was great.

The front desk was amazing through my whole stay. I had to go due to a long power outage at my house and booked two nights. I got there and the staff was friendly and fast. My room was clean and comfortable, the air conditioning and mini fridge worked great. The TV was great as well, I loved the streaming app options. When I called the front desk on the room phone to ask about water they were very helpful and the process to buy drinks and snacks from their 24/7 mini market was awesome, it is all autonomous and quick. I got power back one day into my stay and the front desk not only helped me with information on how to contact Expedia about the early checkout but basically assured me they would work with me and Expedia. The process for that was easy as well and I got a partial refund for my early checkout, which processed quickly.

We love staying here when we come to San Antono it Always feels comfortable. Everything was clean the beds were a little harder than I remember other than that another great stay.

My husband and I traveled to SA for my birthday weekend….Staff was nice and helpful. Our suite was clean, and breakfast was delicious

Exceptional

Great service great staff

The Bar, bartender not very Friendly

Good Area The Bar, bartender not very Friendly

We traveled with our family and had a wonderful stay! The hotel was very clean, and the rooms were spacious and comfortable. The breakfast was excellent, with plenty of great options. The restaurant on the hotel was also a highlight, the food was absolutely amazing! We really enjoyed our stay and would definitely recommend this hotel to families.

Clean and spacious rooms. Amazing breakfast!

Great place.

It was my graduation weekend and it was an amazing stay!!

Breakfast was awesome. The omelette station was really a nice touch! The staff were really great and really accommodating for our big group with kids. I really enjoyed the our stay there!

Amazing stay at the Hilton, you really get to appreciate the little details here. Would book here again.

Clean room, clean linens, super comfortable bedding.

All good

Great place. Nice, big rooms. AC works great. Breakfast is real good. A variety of foods.

We went for our family vacation we were greeted everyday with a hello very wonderful staff

Staff was super friendly at check in. The hotel was nice and quiet. We enjoyed the bar and the breakfast buffet.

Love this place!!

It is in the outskirts of town; but depends on your travel reasons. We would stay there again.

Staff was wonderful

Great breakfast, and very nice room

Great property!

Clean

Staff was friendly and complementary breakfast was great.

Beautiful hotel. Staff was very friendly and accommodating.

Clean room, amazing staff and great breakfast, our go to always on our trips to San antonio

Staff is amazing and friendly. Breakfast is delicious

It’s was overall great I recommend this Embassy suites it’s close by a lot of restaurants also

Morgan at the front desk was so helpful getting us checked-in. She understood how tired my family and I were from traveling 14 hours and we just needed sleep. She got us checked in and suggested we grab breakfast and then a nap. So thoughtful and polite!

Great place to stay! Recommend the stay

It was a good stay after all but having to change rooms next day cause they didn't have the suit I requested the day I arrived was a pain since we had wait until suit was ready and got us behind our plans. Other than that everything was perfect.. appreciate the service...

The one problem we had is that our air was not working properly in our room. Staff took care of it immediately!

Would stay again. Awesome restaurant

Overall, I would consider staying here again. The thing that bothered me most is that the beds were a little bit hard on my back. I have fibromyalgia though so that could have been an issue. I had previously stayed in a Hilton branch the prior weekend and the beds were so comfortable so I was looking forward to this visit but wasn’t able to get the super comfortable sleep, but I was hoping to.

Great stay at Embassy Suites by Hilton San Antonio! The staff was friendly, the rooms were clean and spacious, and the complimentary breakfast was excellent. Convenient location and overall a comfortable, enjoyable experience. Would definitely stay again!

Everything was amazing! Staff was so nice

.

Everything is always great here

Clean room | Staff | Breakfast | Business-friendly

Best experience. The staff were tremendously helpful and supportive. We received tremendous help from Venessa and Samantha for kids and family. Breakfast is good. But one thing to mention - only pork items - no chicken/ turkey in 2 days. Overall great 😃

I have been an Embassy Suites guest for many years and have stayed many times all over the U.S. and I keep getting disappointed. For the amount of money that was asked for a nightly stay, it should have been a nicer stay for the type of property advertised. The manager's reception didn't allow for margarita's. There were no type of snacks put out. It was so cold in the lobby we had to go outside to try to keep warm. The lounge furniture outside was too dirty and dusty to even sit on. Then I woke up to ants all on the counter and crawling up the wall. The hand soap smelled awful. The carpet was frayed as well.

A strange man was taking pictures of my children and I while in the pool. We reported the man to front receptionist. We requested an extra blanket upon arrival, never received it.

Yes

Very clean and spacious. Staff was very friendly

Room sucked Tv was broken couldn’t get ahold of room service

My FORD F350 was stolen in broad daylight 02/22/26 directly in front of the front entrance at 5:00pm and the hotel staff could have cared less and said they didn’t have any cameras. But when the police arrived - they said they DID have cameras but they only turn on at 8pm. NEVER once did they ever voice any concern that my $150,000 truck was stolen OR even acknowledge the theft. But did not hesitate on sending my bill and customer service survey within 1.5 hours after we checked out. I wouldn’t suggest or recommend this hotel with a score of ZERO. Yes they have signs posted that they are not responsible or liable for anything outside but clearly this is the norm for them. We have stayed there multiple times thru the years but HILTON will never receive our business again based on their lack of ACKNOWLEDGMENT of the THEFT that clearly the hotel staff seem to be a part of. Pathetic that theft is what they find acceptable.

Every part of our stay was remarkable!

Clean room, amenities

Everyone and everything

Rooms are HUGE and the service is great. The entire hotel is very clean.

The room was spotless. Hot water that never got cold even though it was super cold outside. The most comfy bed I’ve ever slept in!!!

tv didn't work

The rooms were very clean and the breakfast was awesome.

Our room was spotless, the breakfast was delicious, especially the potatoes, the staff was awesome! Overall I'll give our stay an A+

The room was neat, the hotel in general was very pleasant. They had live music at the lobby and have a “happy hour” time for guests. I’ll definitely stay again!

Best breakfast I ever had

The pillows are too soft/flat - wish they have firm pillows

Clean hotel, friendly staff and delicious breakfast.

We had 2 rooms- one had a sliding door between bedroom and bathroom that didn’t close properly. Although it was fixed the next day, it’s disappointing that the issue wasn’t brought to maintenance before our arrival by either previous guests and/or housekeeping. Overall a good stay

Excellent service. The food was phenomenal. The employees were awesome especially Israel

Clean,cozy,breakfast was tasty

I had a great time here. The hotel was wonderful. The staff very kind and considerate. The environment is lovely and peaceful and our room was spectacular. I would love to come back here again

I was calling front desk and no answer I get there waited for 15 minutes for someone to check me in and then the room was terrible the bed also the door broken I been I customer for many years it’s time to star looking for something else

We didn’t try it! Room was clean and cozy!

Two thumbs up

Good

Very nice hotel

Great hotel, clean, nice, and breakfast was top tier.

Great staff very helpful, great breakfast

Amazing

Great place

Wonderful hotel.

No but it's nice work

Had dinner at the 1917 restaurant and the service was excellent. The food was delish

Courteous staff and beautiful room!

It was an excellent visit and the staff was wonderful.

AMAZING

Fantastic service, great rooms and amenities!

Fantastic hotel!! Beautiful lobby, wonderful and clean room. Staff very friendly. We thought it was newly built because it was in such pristine condition but the front desk person told us it is 8 years old!! Had a small problem with our TV and a maintenance man was at our door within 5 minutes to fix it. Beds and pillows outstanding and comfortable. Breakfast was great, lots of choices, well organized. Couldn’t have been happier with this hotel. Thank you to everyone who obviously does their job correctly!!

Easy check in and out

Our stay was very very pleasant. The check in lady was a bit rude but everyone else made up for it. Everyone was very nice and accommodating. We met family from other places here and we all felt welcomed. I will definitely come back.

Amazing, safe , clean.

Everything was amazing! The room, the atmosphere, customer service, and breakfast! I will definitely be returning back!

Thanks

Very nice!!!!!

Good hot breakfast

Nice stay

Clean rooms

Amazing location. Restaurants, Walmart, target, Best Buy are all walking distance!

The rooms were nice, clean and roomy. The pool area was very nice. The breakfast was excellent with lots of choices. It was very tasty too. I wish you could take a cooler to pool or snacks which is not allowed. They have a snack area that sell snacks so I understand. They also have free afternoon snacks and drinks free at a certain time. Overall it was excellent and definitely go back.