DoubleTree by Hilton San Antonio Downtown

Nice hotel but parking was just too expensive and you do not get a microwave and you are not allowed to bring outside food to the first floor where their restaurant is located, which is only open for breakfast and in the evening. Not open on Sunday! Had to keep asking for breakfast tickets daily, although it was booked in advance!

N/a N/a

Staff was attentive and nice but the location looked dirty, our room’s carpet was wet and stinky.

Superb

Bathtub was not draining water when I was showering.

Todas las toallas tenían sangre y fueron a limpiar mi habitación y dejaron la puerta sin llave

Superb

The TV stayed on all night,I went downstairs to get the battery replaced still nothing. Tv stayed on all night. Parking should be included into the price of the hotel.

Location. Lobby renovations. #1 Rooms need renovating. Lobby gives the impression that rooms are up to par. They are not. #2 My credit card info was written on paper & left exposed for all to see. I have emailed the GM and no response. #3. Outdated carpet, chipped paint. #4 bathroom is small

Location. Lobby renovations. #1 Rooms need renovating. Lobby gives the impression that rooms are up to par. They are not. #2 My credit card info was written on paper & left exposed for all to see. I have emailed the GM and no response. #3. Outdated carpet, chipped paint. #4 bathroom is small

Good hotel

Good hotel

Está céntrico , fácil acceso , tranquilo , limpio , el personal fue amable .

Staff was very helpful our room was cleaned while we were gone made it feel good coming back to bed made with fresh towels.

Exceptional

Excelente

Exceptional

PARKING $$$ PRICE TO HIGH SHOULD BE FREE OF LEASE $10.00

Location The drain in the shower wasn’t working. Water was filling up with each shower

Good

Area PARKING $$$ PRICE TO HIGH SHOULD BE FREE OF LEASE $10.00

The drain in the shower wasn’t working. Water was filling up with each shower

Good location Found two Palmetto bugs in my room

Good location Found two Palmetto bugs in my room

Huge lines at check-in

I love the secure parking and the property’s location next to a police station. Not applicable

Good

Nothing really very expensive breakfast, did not receive my damage deposit back property will not contact me. Refund policy

Nothing really very expensive breakfast, did not receive my damage deposit back property will not contact me. Refund policy

I love the secure parking and the property’s location next to a police station. Not applicable

room was very nine and cool

Check in time was way too long .

Place is accessible to river walk which is 8 mins away. Room is clean and very good breakfast.

The pictures on the website is deceiving! The hotel had a funny smell and our room was not that clean. We had to have them change the bed linen right away. There were stains in the floor and the air conditioner is outdated and made the room feel yucky. The restaurant was closed so we had no food or drinks. The cookies were burnt. So we will never stay in that hotel AGAIN. Very disappointing weekend stay.

30 dollar per night for parking

Amazing the front desk person was amazing especially Bertha

This turned out to be a great spot. We were going to a show over at the alamodome and the walk from the hotel to venue went right through downtown San Antonio. The hotel was great and the staff were very helpful.

It’s a nice hotel with a very good location and nice personnel

In town for a concert, convenient and friendly staff. 2 thumbs up.

Excellent stay in the hotel

The place is awesome the only thing is u do have to pay for parking overnight 30.00 we had book at this location because we were attending an event so we had to pay for parking at the hotel plus at the event.

A lot of homelss hanging around, didn't feel safe. Hallways smelled, room smelled bad too.

Loved hotel but wouldn’t go back due to parking fees

the rooms were amazing. view was just of a highway. breakfast was good and decent hours was able to sleep in and still get breakfast (if you get the breakfast option.) it was an amazing time. however the only con, the water did take awhile to heat up but when it heated up, it was good.

The bathroom was clearly not cleaned before my arrival. There was soap residue left in the bathtub.

The front desk staff were very kind and helpful when we arrived, but the stay was disappointing. Our room had a mildew smell, and water from the shower leaked all over the bathroom floor. The property needs significant updating. The elevator also wasn’t working properly. Although we were told they were working on it, we had to take the stairs down. Thankfully, we were only on the second floor. Despite the friendly staff, I would not stay here again.

We really enjoyed all the surroundings, everything was so clean the staff was excellent any items needed they were always there ,we really enjoyed every minute we were there

Stay was ok. Blood specks on bathroom wall (small but I notice everything and believe in attention to detail) parking was $30 p night. Good location, but during the stay we found out it’s next to a county jail.

Loved it we had an early check in stuff was amazing

This was not worth the price I paid for a weekday. The room was nice, spacious and with a balcony. However, the office chair wheels were bent so badly the chair didn’t move. Air conditioning worked, but not efficiently enough for a native Texan. Breakfast was ok, paid separately. Pancakes were fluffy and bacon was cooked perfectly. The property was nice but felt outdated. It is close to a lot of downtown attractions. But again not for the price paid.

Just wasn’t like a regular double tree. No free breakfast nothing. No microwave. Ate cold food.

Great place to stay . Staff super friendly.

The room was dirty with a bunch of spiderwebs. And also the bed sheets were stain.

The rooms were okay for just having a place to sleep, but the furniture definitely needs upgrading, and both rooms had a musty smell. I expected better from a DoubleTree.

Nice property centrally located with great customers service. The staff at the on-site bar/restaurant were exceptional. Great stay overall!

Hotel was very clean, good parking right at hotel, and staff was friendly.

My room had a bad stench ended up not staying the night the front desk was helpful and polite I will definitely not recommend this place

We were without light for almost 2 whole days. We knew the weather was ganna be rainy that Friday but I paid for a whole weekend and we only spent one night at the hotel. You would think they would have generators or something. I understand its not completely their fault but thats just something I experienced this weekend.

They serve fresh baked oatmeal cookies & chocolate chip cookies at check-in & checkout & if you are leaving the hotel to shop , etc. Great restaurants near the market place ..just minutes away from the hotel .. You will enjoy your Stay at the Double Tree … we have been going there for years … and their staff & other amenities at hotel are excellent.. Christine L

Loved our stay

Yes

Everything was good enjoyed it very much 😌

Room was nice and clean. The beds were a little hard and uncomfortable and the elevator is a little sketchy. But other than that a great place overall.

It was a great location easily walkable to everything

The room smelled musty as did the entire 5th floor, but the beds were very comfortable

Loved the location and the overall cleanliness. Some attention needs to be paid to making the pool area a bit more inviting

The hotel is a hot mess. The rooms need to be updated. The elevator are scary and the halls are hot. I walk into a room with no door. I was moved. I requested towels. The towels never arrived. The pool maintenance speechless.

Clean hotel, bed is firm, swimming pool is fun, food was delicious and the staff was friendly.

Y del estacionamiento creo que no está incluido porque pagué por el dos veces que salí del hotel (antes dejó hacer mi checkout)

Front desk person was helpful. Location a 5 min to the riverwalk.

Great staff, great location.

The only thing that was a bit confusing was the parking with the different prices quoted. Overall this location is a hidden jewel.

We loved our stay at the DoubleTree by Hilton! The staff was amazing, the pool was a big hit with our family, and everything was clean and welcoming. A special shoutout to Jose, the shuttle driver—he was incredibly friendly, knowledgeable, and gave us great recommendations for places to visit downtown. We traveled with our 17-year-olds and a 14-year-old, and it was the perfect hotel for a large family. We’ll definitely be back!

I have a Double Tree near me in Illinois that is super nice and has much higher standards than this place. I assumed all Double Tree hotels were held to the same standard. They’re not. Save your money and find a LaQuinta Inn or something.

Great food, cleanliness, and customer service

Good service

Everything was great for our mini getaway

Very comfortable and quite. My only complain is the hours of operation for the bar and Starbucks. Would be nice if Starbucks is also open on Sunday....some of us drink coffee everyday, even Sunday! As far as the bar, weekends are late nights and the bar closes before 11??????

Staff were courteous and helpful. Room was clean. Park was good.

Shuttle bus was very convenient, Jose # 2 was very professional, front desk staff were very helpful.

Parking….had to pay for parking.

Hotel was booked by accident… Contacted the hotel the same day and explained the situation… HOTEL REFUSED TO REFUND…

Clean room, the staff was very sweet and helped on anything we had questions about! parking is great, the fee really isn’t much plus the elevators help so you don’t have to walk much!

I wasn't too fond about paying for parking, but the over all stay was nice. I will stay again.

The pictures are deceiving. The lobby looks great, but once you get back to the elevators, all becomes dark, humid and dingy. Hallways are still with no air flow and the rooms are calling for upgrades. Too expensive for the stay here.

Everything was very nice and clean, staff was very friendly and helpful at check-in. I only rated 4 stars because of the $30/day parking. There is no other legal parking nearby to try and avoid hotel parking fees unfortunately. Also they have a Starbucks but it’s only open from 6a-11a which is another reason for the 4 star review.

Went on a family trip for my son's birthday.

Parking not free

Great service and the place was great

Good stuff good staff clean room

The main reason I booked this hotel was to enjoy the pool, but it was filthy and clearly not being maintained. It was so dirty that we couldn’t even enjoy it, which defeated the entire purpose of our stay. The room was also muggy, hot, and uncomfortable, making the hotel feel poorly maintained overall. To make matters worse, I asked the front desk to have a manager contact me regarding my concerns, but I have yet to receive a phone call. The lack of follow-up and customer service was just as disappointing as the condition of the property. I expected much better from a DoubleTree by Hilton. Between the unclean pool, uncomfortable hallways, and lack of management response, this stay did not live up to the Hilton brand. I hope management takes these concerns seriously and makes the necessary improvements.

Overall the property was great. The pool looked a little one the dirty side ( water wasn't clear) however it was still nice. One of the stairway in parking garage had lots of trash and debris. The rooms were very clean. Staff was very nice and helpful. I will definitely be back.

Room was clean, staff were professional and helpful. Unfortunately we had to pay for parking.

Clean for the most part…..

The front desk isn’t friendly nor welcoming. The pool was closed the entire time, and snack bar was empty. They are not very informative, and find any little reason to up charge you. Parking is $30 a day, and breakfast is $20 a person. STAY ELSEWHERE. Also, you CANNOT walk to the riverwalk from here without crossing a literally freeway, and they don’t have a walkable sidewalk the growth of weeds and trash you can hardly see what your even walking on.

Great location to explore downtown

Get a different Hotel. This place was a huge mess. If I could go back I would have chosen a better place.

First starting off a room was close to $200 per day. And that did not include parking, or include our pets. Both of which had an additional fee per day. We were in room 306, on our way to that room from the lobby we entered into one of the two elevators they have. Both elevators need severe maintenance. They both shimmy and shake probably because the tracks are misaligned. They also are missing their pic polycarbonate between the lighting and the cabin. What this means is when you look up while standing in the elevator, you get to see the years of dust that has accumulate. The room was clean however Unfortunately the bathroom door was stuck on the carpet and refused to close unless you use a crow bar. Once in the bathroom the sink didn’t drain and when taking a shower the tub would fill up and refused to drain as well. Next we move onto the parking that was in abundance, at a rate of $30 per day for my vehicle. Somehow, the management had decided that the nearly $200 a day was not enough. Our pets incurred an additional fee of $75, and $50 per pet deposit. All things considered I would not stay at this hotel again under any circumstance. The candlewood would’ve been better suited

The room was to expensive plus they charge me $30 a day for parking and I have to pay for breakfast $20 per person…..

Loved this hotel, will return there on my next visit.

The front staff was very nice and very informative

Room muggy, bugs in room, parking overpriced,

Checked in late breakfast not included. You do get a discount for it. Front desk were nice but not very helpful

DO NOT stay here! I'm shocked that Hilton allows this under the DoubleTree name. It is dirty, smells musty, I had NO hot water and the water was spitting and producing brown color. I have no idea how this property was showing an excellent 8.8 rating. I left to stay elsewhere and will be disputing my charge.

Didn’t love paying $35 to park/day. Shower water pressure was not great. Overall fine & fair for the price I would say. Thank you staff. :)

Great stay

I like how clean it was and how friendly the staff was. I didn't like that it was far from the convention center, but above that.... Great Stay!

Staff was helpful BUT the bed and pillows were way to firm for comfort.

The fact that the parking was not free. The room had a sock that didn't belong to us from someone else staying before us and a water bug was in the room that my husband killed. No microwave in the room was also a negative. But one positive was the delicious warm cookies you had available at anytime for the guey

Air conditioner is very cold. Very clean

We did call the front desk and they quickly took care of it for us and provided us with free breakfast cards. This hotel does not offer free breakfast which was something we didn’t find out until after booking the room. They also charge $30 a night for parking. Coming back to the room on the first night we could not find parking! It was completely full and we had to park in a striped spot. We woke up early and moved our vehicle but $30 for parking and then not having a spot was frustrating. Also, I had already prepaid for a free breakfast when I booked the room but the front desk failed to give us our breakfast vouchers so when they offered free breakfast as a “apology” for the dirty underwear, I was confused. The staff was nice and accommodating. Staying somewhere for $288 for 2 nights, $60 for both nights and then $80 for food, (if I wouldn’t have found the underwear) seemed a bit pricey! We have had great experiences in the past this just wasn’t one of them.

The parking lot had standing water so when you get out of car you step into water. Plus you get charged $30.00 for parking. And no free breakfast its $20.00. Not stay there again!

Parking, staff, and room was great.

Parking was a joke!! Charged me 32.00 to park one night!! Dont remember seeing that when i booked it. Small print at the bottom probably. No free anything resturant cost for breakfast. Ice machine was broken on my floor. Had to use elevator to next floor. I wont stay there again. Air condtioning was not good. Had it on 70 but was still hot. Came on for 30 seconds and went off. Ugh

Didn’t like the parking expense. Outrageous. Only reason I wouldn’t stay again.

regina was very helpful. parking fee was expensive, and my room wasnt cool enough.

Front desk was very hospitable and friendly…. Housekeeping was very bare minimum, we stayed 4 nights and only 1 bed was made first day then second day I had to ask the girl to change sheets and clean bathroom. She took forever to come back to do so but other than that no other complaints

The room was clean. The beds were so comfy. Loved our stay!

$30.00 parking fees were paid together with the room rate and was double charged and front desk colluded in hiding the double charge. I will further investigation and if necessary contact authorities.

This was an exceptional stay, cant wait to go back!