DoubleTree by Hilton San Antonio Airport

Very nice, thank you

Pleasant

Exceptional

Exceptional

My rooms ceiling was with paint flecking off ceiling, people smoking pot and the hole 7-9 floors stunk!

Very good

Good

Passable

Found used towels on the room

Exceptional

Not very friendly or helpful, no drainage in shower

Exceptional

We arrived at 2pm and was told our room was ready but check-in was not until 4pm. They offered to let me check in for a $50 surcharge. I’ve traveled a lot and hotels have never done this. Especially in San Antonio. I drive up to San Antonio quite frequently and hotels are always very accommodating. Not this one. First and last stay at this property. Can not recommend.

Free parking, bed were comfortable, all staff is very nice, beautiful view N/A

Free parking, bed were comfortable, all staff is very nice, beautiful view N/A

Hotel very nice would stay...

Hotel very nice would stay again

Good stay for airport use

Very clean rooms and helpful staff at the reception and had some drinks on the bar they were really attentive and friendly

We complained about rust stains on the sheets and makeup stains on the washcloths. They left a different washcloth on the door.

bed was worn out and sagging armchair was worn out and sagging with stained upholstery walls were marked blinds were dirty ceiling was peeling bathroom didn't have a fan

Always a great place to stay 🙂

Airport shuttle people are very polite and prompt

The place was nice clean and quiet!!

Hot in the rooms air not working

Shuttle bus every 15 minutes to airport Nothing

Shuttle bus every 15 minutes to airport Nothing

Booked a 2 bed room only to get in the room and it was a 1 full size accessible room. I quickly called to let them know I booked a different room only to be told there was nothing they could do as they were "sold out". We supposedly were the last ones in the hotel (5 hour drive) and since it was lose to midnight when we checked in, all other rooms were taken. 10 minutes later I see a bunch of airline pilots and workers check in and get rooms. They told me I could be accommodated in the morning. My wife called and checked in with them about getting the correct room, we received no call and by the time we get back from our Saturday event, there were no rooms available. The lady was rude at times and her story conflicted with my wife's about how they were going to accommodate us. They gave us a roll away bed but it couldn't fit in the room we had so that was a waste. There was loud banging all morning (Sunday) long and was told it was probably the elevator system. We were finally moved to our correct room for 1 of the 3 nights we stayed there. I will never stay at a Double Tree, especially this one, again as I felt disrespected and uncared for as a paying customer.

ROOM WHY IS IT CHECK IN SO LATE

No

WHY IS IT CHECK IN SO LATE

The lobby was warm and I stood in line for 20 minutes waiting to check in. The carpet in my room needed a good cleaning, and the bathtub was peeling.

THIS IS OUR GO TO HOTEL. Beds are comfy, room stays cold, and the staff is so nice. Wouldnt want to stay anywhere else.

It is a bit dated. I am sure it was nice back-in-the-day.

👍

The most comfortable beds I’ve ever slept in, amazing hotel.

Checking was nice free cookie & 2 bottles of water. Next morning Breakfast cost us $18. per person. Thought it was comped or at least continental breakfast free, but no. bar doesn't open till 5PM, and limited selection of booze. Not really top shelf.

Great hotel overall

Check out at 4….only complaint is pool Closed at 10 pm

The staff was extremely helpful

Everything was fine, minor little details, like the fact that there was no place to charge your phone next to the bed and the system was down when we checked in and it took timw to get a key to the room other than that everything was great

Nice older hotel, nice pool, garage parking, no free breakfast, they do have happy hour which was nice. The rooms are older but well kept. The check in in staff is polite but need to be more efficient they take so long to help people out and the line gets tremendously long.

The pool

The rooms are well kept and very clean

Buy travel protection Hotel staff does not care if rooms are available and if you have to sleep somewhere else, they are not accommodating and does not have options. Service needs improve improvement.

Very clean including bathrooms.

Good location

I enjoyed my stay. Bar was very reasonable. The hotel was very well maintained.

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Room was clean and over looked the pool Lobby was vibrant Bar food was not great

Due to lack of parking in the garage. I was towed at the tune of $240.

Clean room and bathroom. Will be better if the beds were queen, and the staff were nice.

Beautiful pool/hot tub. Adequqte fitness center, nice bar/restaurant. Free covered parking. Only complaint, our complimentaru warm chocolate chip cookies were rock hard (saved 310 calories, too hard to eat 😜)

Didnt have enough parking had to park at Rooms to Go very little hrlp either staff with this issue

Okay hotel not what I expected but dissent location

Overall amazing hotel, beds were comfortable, amenities were good, on site Starbucks, close to a lot of restaurants and stores. Has a parking garage only complaint is if you have a lifted truck the parking is limited as you can’t park in the garage. Definitely would stay again, we had a big group of 22 people with multiple rooms and everyone had the same experience.

Clean, amenities were great. We stay here often.

Nice hotel, its old but still clean and spacious. But the parking garage is narrow, and the way bathroom is set up is weird and small. But still recommends people.

Excellent experience

The room was cozy, great bedding, clean bathroom and very nice tv. Breakfast is cheaper if you purchase while booking online and I highly recommend eating the breakfast. It’s nice to have a place that serves it until 11 and has a noon checkout.

I called for the shuttle and

There was no parking had to cancel our stay

Clean but outdated. The bathrooms could use ventilation fans, bc it made the entire restroom wet from condensation after showers and the entire hotel room was humid the entire time. Also, they needed caulking as there were so many cracks and black mold.

I must also mention that a few of the front desk staff members were less than pleasant. Their unprofessional behavior, such as rolling their eyes and making comments about callers, left a sour taste in my mouth. The parking situation was equally frustrating. When we inquired about parking options at the front desk, we were rudely informed that we could cancel our reservation and find another hotel. This inappropriate and unprofessional response was a major turn-off. Considering these issues, I would strongly advise against choosing this location for a pleasurable experience. After discussing the situation with several parents who were visiting for the basketball tournament, we unanimously decided to exclude this hotel from our list of potential host hotels.

Great stay. Would definitely stay there again with my family! Parking was hard to find on property, especially during evening hours. But very pleased with overall!

Nice hotel with a helpful staff, close proximity to the SAT airport.

My room is as not up to standards. Mold and water damage on the cieling and in the bathroom. It was so dirty! Pillows had stains. Do not trust the brand name here.

An older hotel but fairly well maintained

Nice and clean plenty of parking in the parking garage!!

Staff very friendly and very professional great stay

Clean the toilets better

Very clean

The room was extremely old and run down. The shower curtain was ripped and full of holes. I could see through the bath towel it was so thin.

The room was clean, the bathroom was outdated and poorly maintained. They listed room service but there was no restaurant room service. We were expecting a movie streaming service but that was not available. The breakfast buffet was ok. When you checkout they try to sign you up for deals. Overall we will not be returning to this location.

No hotel amenties information in room; 3 days and no cleaning; surprise incidental deposit;

Everything was very tidy and clean, the room was very comfortable, and the bed was too. Overall, the service was very good.

Staff was great with water and cookies provided. The breakfast was a buffet style with good price. And the parking is a garage with cameras very secure

Good breakfast options, nice hot tub and pool.

Wonderful stay.

Check in was delayed, i didnt check into my room until 8:00 pm. Nothing to mad up for the super late check in, lobby was full of people waiting. Horrible customer service

Great place to stay. Nice, professional staff; plus that warm cookie.. Yum.

Clean room

It was fine!

Pros: Cookies are good as always. Good location Cons: Room has thin walls. Room was not cleaned well even after asking twice. They left dirty cups in our room and sheets. The front desk team appeared annoyed everytime we asked for anything. Would not recommend this location

I had a good stay. The staff was friendly and eager to please. I would stay there again

Nice hotel

Great place to stay

Breakfast was buffet style, so was OK. The staff was polite, but offered no assistance. I didn't drive there so didn't use the parking.

The staff was excellent, very professional and willing to help. There was a person giving away extra rewards in the lobby. She asked me if I wanted prizes and points, I wasn't sure what they were for as I've never stayed as a Hilton. Her response came across a little snotty to me when she answered. Parking was in a garage and free. Purchased food in the bar attached to the restaurant to take to my room and the bartender had the whole room, but there was someone (possibly a manager?) helping him. Food was good. Pool looked beautiful, but we didn't have a chance to swim. All in all an enjoyable stay and would return if ever in San Antonio again.

The only thing keeping me from giving a 5 star rating is the parking. We arrived back at the hotel after attending a concert, and there was no parking available. We ended up having to create our own parking spot, hoping my car didn’t get towed.

This place is severely antiquainted. Can still lightly smell smoke and some of the halls reeked of urine. Too much 80's wallpaper, dark paint and mimimal lighting. The staff was great though.

Airport shuttle is convenient along with daily parking, shuttle staff can be not friendly at times depends who you get and especially if late night pickup. Check in staff was nice. Room ac made a loud rattle noise all night after a long 14hr travel day, just wanted a wink of good rest and not have to change to another old room. For the high price I will stay at a newer marriott brand for alot lower price and get those points

Arrived to check in and they didn’t have any rooms available. We had to wait for approximately 2 hours for us to get out room . They didn’t even offer anything for the inconvenience

The only thing I can say that was stressful was at check in we were required to check in at 4pm we get there and our room was not ready and apparently from what we saw nobody room was available. We didn’t get our room until almost 10pm we had driven in a wanted to rest but we couldn’t we had to take a nap in the car while we waited. We had somewhere to go so we killed time in the meantime thankfully it was ready when we came back to check. That is the only bad thing. But other than that the food there was delicious the staff was nice. We did get accommodated with free breakfast but I feel that isn’t enough

Clean and confortable

Awesome stay new favorite place

Just ok for the rate we paid. Convenient with long stay parking lot and shuttle to the airport.

The shuttle was very helpful to us. The breakfast buffet was a rip off at $18 per person. Staff were friendly and helpful.

Staff was incredibly helpful and kind. The rooms were dirty (spots all over mirror, dirty carpets), bathtub would not drain while showering, and telephone jack was disconnected and would not plug back in. I left the property early.

Everything was amazing

The pool, facility and staff was amazing

When I first got to the room, I noticed that my sheets were stained with blood, and I called down and asked for a new bedsheets to be fixed and I would be gone for hours got back. The room still had blood sheets after calling them again somebody came to change it and then noticed that comforter was stained as well so they changed the whole bedding. Then my second problem encountered the first night was so hot in the room, even though I had it at 60 I felt that the hallways were better place to sleep. It was extremely hot. I called down to the front desk and had them fix it. The second night was decent, but those are two huge problems I encountered at the very beginning.

Room was extremely hot could not control the a/c on the 13th floor

Awesome service.

Carpet all over the hotel was grossed. Tub was chipping.

Room size

Room was clean and amenities provided were satisfactory.

Evening staff when I checked in, clean .

The front desk staff were friendly. Room was clean and comfortable.

Our AC did not control the room temp throughout the night.

Room was too warm. Plugs for our phones weren’t working

Room was clean, front desk was super friendly. Chocolate chip cookie was warm and delicious. Very safe area. Two women with two teenage daughters, traveling alone and never worried about our safety at all.

Good

Everything was great. Fast, efficient and nice service. Clean room.

Very courteous and kind

Courteous staff. Shuttle access is convenient. Took me to the mall and picked me up.

Dirty room broken things dirty sheets torn sheets smelly

great service nice comfortable stay

The front desk personnel was very helpful and generous! Of course we received our warm cookies, plus he gave us complimentary waters. The hotel was beautifully decorated for Christmas and very clean. The Asado bar & grill downstairs was lovely and delicious! Their happy hour was on point with the best sever, Peter! All in all, very pleased with everything