Days Inn by Wyndham Suites San Antonio North/Stone Oak

Es un hambiente limpio y acogedor,muy buena atencion ,me gusto mucho

Convenience Everything was great bed could have been a little softer but overall it was great

Excellent

Great location, easy check in. Close to restaurants and attractions. Clean and comfortable beds Was a good stay

Receptionist was do helpful. Thank you

The closeness to my appointments Room right next to pool where people were smoking and being loud

The room was very clean, comfortable and well appointed. The breakfast was also very good.

I got there and there was mold so I went to the lady at the front office and she took me to like 5 rooms that all looked terrible. I asked her to give me my money back so I can find something else & she said she couldn’t. I asked her to make it right and she refused. I had no other option but to just stay because my family was about to get there. All rooms are horrible do not stay!

Very good

Good

Mini muffins, bread, Raisin Bran and fruit loops, waffles. Very watered down juices. Walls are paper thin. I went there to work/write and the TV next door - at normal volume - was very distracting. The whole property needs a serious renovation. I won’t be going there ever again.

Overall good stay. It was worth the money. Breakfast was good .

A/C did not work properly. Could not control room temperature or fan setting. Hair dryer did not work at all. Only offered one type of room service cuisine (Mediterranean?) Tv remote had no channel guide to view. Small refrigerator was not level in the least. Hallway was extremely hot. Was unaware of $60.00 fee at check in after room was prepaid in full.

Superb

The room was clean and very well lit. After bringing our things in, we noticed roaches and because the place was so well lit, and you could see a lot of roach feces along the walls and at the sink area by the hair dryer. I tried speaking to staff about it in the morning, but there is no one to talk to at the desk they’re away at the moment . We arrived pretty late at night and there was people at the pool the morning when we left we saw the pool was completely green. The hotel is definitely not at Stone Oak I don’t even know why they put that on there.

It was a good price. The location was descent. The employees were nice! Checking in online when they sent a text the day before did absolutely nothing. I had to reenter all the information. The bed was terrible. I stayed 5 days and woke up with my back hurting everyday. The side doors are unlocked at all times with a sign that says it is for convenience when clearly the locks just do not work.

The continental breakfast did not have eggs sausage or bacon. But waffles and the muffins were good

Another thing I noticed is that staff monitor the ice machine and may check how much ice guests are taking. If you’re planning to fill a large cooler or take a lot of ice, be aware that they may question it. Knowing these policies in advance can help avoid surprises during your stay.

I booked San Antonio location on Expedia. When I checked in they wanted $10 for our 15 yo, I told them on Expedia under 18 was a child. Back and forth, she called someone and the waived the $10. Then they charged $60 for possible damage to the room, said it would take 4-5 to return, it took 8 days to show as a credit on my card. Breakfast was a joke - served until 9:30 we were there about 8:30. The juice dispenser had 4 drinks - water, apple juice, 2 lemon aide. Fruit was 2 apples, no others, fruit loops and raisin bran cereal, two rows of white bread, one of whole wheat with 3 slices, no jelly and about 8 mini-muffins. They advertise a Texas shape waffle and our daughter was really looking forward to that. It was a round waffle iron. There was enough mix for about 7/8 of a waffle, in the cup a lot of liquid was on top, but it came out OK. I asked the desk person about refilling the batter. He did and was shaking the canister when he returned. The batter was very thin and the waffle was a bit over cooked on the outside and doughy on the inside. The ice machine on the ground floor was the only one working. 5 of the 6 fire doors to the stairwells where blocked open with a large sign present to keep them closed. That fire code is a life safety. I'm done with Days Inn...your experience may be better. Bill T.

Nothing Dear Manager / Guest Relations Team, I am writing to formally complain about an incident that occurred at your property on I arrived with my trained service dog and was refused accommodation by the manager on duty in a manner that was both unprofessional and discriminatory. Upon presenting my service dog’s documentation, the manager refused to accept the certification. He stated that the carpet was clean and that he did not want a dog on the property because it might “mess it up.” I calmly explained that my service dog is fully house-trained, would not eliminate indoors, and offered a refundable deposit of $200–$400 to cover any hypothetical damage. The manager rejected this offer outright and instructed me to leave the property. This interaction was handled with noticeable rudeness and a complete disregard for the legal protections afforded to individuals traveling with service animals. Service animals are not pets; under the Americans with Disabilities Act (ADA), public accommodations such as hotels are required to permit service animals and may not deny access based on concerns about carpet cleanliness or general assumptions about animal behavior. I do not recommend this property to any traveler who relies on a service animal. The manager’s refusal to engage in a reasonable discussion, rejection of a substantial deposit, and directive to leave created an unnecessary and stressful situation. I request the following: • A formal review of this incident and of the staff member’s understanding of service-animal policies. • Written confirmation of the corrective actions that will be taken to prevent similar occurrences. • An apology for the treatment I received. I am prepared to provide additional details, including the exact date, time, and the name of the manager if available, upon request. I look forward to your prompt response. Sincerely,

Great budget friendly option as we were traveling to San Antonio for a wedding. Staff was very helpful and kind.

The staff was very helpful and accommodating. Was a good budget friendly option for our family that was traveling to San Antonio for a wedding.

Very good

Bad

People was kind, it was clean and affordable All good

We often stay when in town at Days Inn because of its location. It is usually clean but this time the breakfast was very slim and uninviting. Elevator, vending machines, ice machines...look outdated and old. We were not told there was not daily hosekeeping and in the room you only get small soap and small shampoo. Towels are small and very thin.

After making my reservation just like many times before, I called to see if there was a room on the 1st floor. Long story short, the lady I spoke to was so rude… She yelled at me, told me not to stay at their hotel, and hung up on me. I tried to cancel my reservation due to how badly I got treated over the phone but had no luck. I won’t be staying at this hotel again.

Door handles upside down. Turn up to open. Floor was dirty and the place needs remodeling.

Friendly staff and easy check in. I liked everything.

Great room very clean. Staff was very helpful and friendly

Primary desk clerk will charge you for anything and everything he can to nickel and dime you that never happens at any other hotel I've stayed at. If you stay on the second floor, with kids, he will tell you to make sure they are quiet so you "don't have any problems with him". Beds in both rooms had stains on sheeting, rest of room was relatively normal. Room was quiet, AC cold. Pool was clean and breakfast was not bad...Fruits, muffins, 2 choices of cereal and a waffle maker. They will check your room before giving $60 deposit back. 5/10, don't regret staying here, but certainly won't again.

Room is spacious. Room not properly cleaned. to improve breakfast (need more varieties).

Poor

Disappointing

Not sleeping in the street. 1. The strong odor of mold in my room. Found mold growing in several places in my room. 2. The crazy complaints from the woman behind the counter about guests being too picky while trying to check us in. 3. Only 1 of my 2 door keys worked. All in all, this place is a wreck.

Not sleeping in the street. 1. The strong odor of mold in my room. Found mold growing in several places in my room. 2. The crazy complaints from the woman behind the counter about guests being too picky while trying to check us in. 3. Only 1 of my 2 door keys worked. All in all, this place is a wreck.

Hotel has good value for what you pay. I received the installations what I paid for. Location is acceptable, good stores and places nearby. Most of staff is nice and friendly; however, service fell short. Upstairs rooms have a lot of humidity that AC can't get rid of.

Hotel has good value for what you pay. I received the installations what I paid for. Location is acceptable, good stores and places nearby. Most of staff is nice and friendly; however, service fell short. Upstairs rooms have a lot of humidity that AC can't get rid of.

The handle on my shower fell off when I was using it to washing machines were out of water in the gym is very dirty the breakfast in the morning was horrible they had nothing to drink but water, no milk for cereal

Nice and clean great location

Staff was very helpful.

Compared to other hotels I've stayed at that offered free breakfast, the breakfast here was almost non existent.

No room service was provided and the key card stopped working every day… washer and dryer were broken

Everything about my stay was ruined when I realized or believe that they did not change the bedding before we got there. We had book two rooms, one had underwear under the bed sheets and the other one had crumbs and trash. I really can say anything positive since, I was not happy with the hygiene of the hotel. Spoke to the front staff and her excused was that they had been short staff. They did cleaned it after I asked them to but how can you feel confortable after that.

Clean room, nice staff. Would stay again.

The room was very clean and not outdated. At this price point it is well worth it. Parking also felt safe. Unfortunately the beds were a little too stiff for me and breakfast was picked up 15 min before their posted time. Not a big deal.

Need a better service at breakfast area

The advertised complimentary breakfast was disappointing.

The staff was amazing and welcoming. I felt like king Ron.

They don’t allow pets and their check out time is 11am which means if you’re a tired traveler or moving from one state to another you really can’t rest up. If you decide to sleep in there’s an extra fee for it.

I was told I had to pay to park. When we tried to check in at 150. It would be an extra 10 per hour early. The place was under repair, so there were smoking construction workers every. On every wall there were new rules. ( Ice can only be got on the 1st floor... no food allowed in the rooms. And most concerning, the made a photo copy of my ID and Credit card. When I asked about it I was told it was policy. If I didn't like it I could go somewhere else. We WILL NOT STAY HERE AGAIN!

We got there at 9:00 so not much to comment. We did have trouble getting on the WIFI in our room. My husband went down twice to the front desk but eventually were able to put in the password.

Front desk very helpful.

Clean room,good staff!!!!

Better breakfast, need more items, there is only waffle and sugar syrup, need sugar free also.

Room was ok despite left over trash in the bins and on the sink was a used car air freshener tells me they did not clean nor did they change the sheets as we seen Orange stains on the sheets I did read a sign on the mirror stating to save energy they wash sheets every three days which is absolutely disgusting to not change between stays

Good and safe location, clean room, friendly staff, breakfast very basic not so good but acceptable.

It was about worth the price. The one bed in my room was made but not cleaned, and there were some strange stains on it. The breakfast was included but was low on items, just cereal, muffins, and a waffle machine.

We loved this property. It was clean and convenient. The gym was perfect and the staff was professional and helpful. Breakfast was good! Tasted great and they went out of their way to make sure we were happy. The beds were very nice. We all slept well in them which is rare for me. Very clean room and facilities.

Parking was horrible two trucks were stolen

Not a good place to stay

Parking felt safe. Nearby restaurants and shops. Good water pressure in showers. No complaints, everything great. Would stay again.

I had a great stay at this hotel. The room was clean, comfortable, and well maintained. The staff was friendly and helpful throughout my visit. The location was very convenient, with easy access to nearby attractions and restaurants. Overall, I really enjoyed my experience and would definitely stay here again.

Perfect stay for the price. Room was updated… air worked good, nice big flat screen tv…furniture was all updated and fresh coat of paint. looked nice. Breakfast was sufficient. Room could have been swept… that was on complaint.

The hotel is an older building. It smells clean upon entering and the staff was friendly. The room was

Good location and friendly staff.

Extremely comfortable bed!

Ok

The room was clean enough, however it was a bit run down. It rained the last night of our stay & I woke up to a loud dripping noise. The window had a significant leak & the water was coming in at the top & dripping on the inside window sill. There were also long cracks in two of the floor tiles in the bathroom. When you stepped on the floor, the tiles would shift & make a cracking sound.

The check in was terrible as they couldn’t find one of the two rooms I had reserved. The front desk man was not friendly, I waited more than 30 minutes in the check in process. When I got to the room, there was two stains in the comforter, the toilet paper on the holder was empty. The continental breakfast not good as there was only cereal, waffles and some bread that they use from previous days. Check out the same unfriendly front desk man couldn’t provide me with a receipt since the printer was out of ink.

Parking was not a big deal. Arrived 10 PM. Room was standard room probably could’ve been cleaned better as there were hairs in the bathroom and residue on the nightstand. But for just needing a place to sleep the night it was not bad.

Room was clean

In the rooms they only change fold the towels and extend the bed

The hotel was great for the price close to a lot of restaurants and shops.

Hotel was in an excellent location! Close to everything we needed. The room was CLEAN! I could smell the cleaning product but it wasn’t overbearing at all. Would definitely stay here again

It was nice and clean. Staff was friendly

Very confusing. Had to go buy a pan, fork and knife so that i could cook the food that i had bought on my way to the hotel. Front desk agent at check in was very nice and as helpful as she could be given the situation. Checked out after one night, due to my plans changing last minute, but would have checked out early anyway. Also had issues with early check out as well. Still unclear if my refund has been processed at this point. Will not return to this location.

Excellent

Very nice property at a good location

Always a great stay!

Terrible! The lady at the front desk had no knowledge of how to handle our requests. There was no phone in the room, no wash rags, you had to use a personal phone or go downstairs to ask for things. The pool was open but it was filthy!!! So dirty we couldn’t use it!! If you’re going to open a pool for use, clean it!! I have extra charges on my card and have to call to get it adjusted!! Not happy!!

It was extremely damp and wasn't in the best condition. The staff did help when I had an issue with being charged extra. But during my stay, the second to last day, my truck was broken in to. Of course it was not the staffs fault BUT they made no attempt to call me to inform me what had happened even after viewing the video footage and seeing what happened. Their reasoning for not calling me was that they didn't know my info which is a lie since they ask for it when you check in. Overall it was ok at best but definitely due to the burglary, it was less than that.

Hire more experienced staff

Outdated room. Bathroom sink was clogged. TV remote did not work .

Have been traveling frequently during the last 1.5 years for medical reasons. This hotel has been the best for its price. I have stayed here about 5 times.

Will never stay there agsin

Cleanliness

Staff not friendly required a deposit that was not disclosed at the time of booking. Refund of deposit not done in a timely manner.

Room was clean. Nice staff. Only negative was being charged with a sixty dollar deposit.

I stayed here for 2 weeks and everyday housekeeping cleaned the room, replaced the towels, etc. everyone was helpful and friendly. It’s in a good location, convenient to restaurants, stores, etc. As a woman alone I always felt safe even when going to the parking lot late at night (smoker). I didn’t have breakfast even though it is included because I had my own muffins and cereal. lol

Awesome

Staff was great and everything went smoothly

Clean room, comfortable

Staff didn’t stock towels dirty shower

The staff was always very helpful. The housekeepers were very on point whatever needed to be clean. They would do it right away no questions ask just a little old-fashioned with the room. Nothing you know modern or anything like that it’s just a place to to stay and coffee 24 hours. No big breakfast just like little pastries play of parking very safe every staying a week or a little bit more washer and dryer not accessible super close to the airport I think like 12-15 minutes tops.

Good

3 very thick square pillows and very hard beds, Everything else was fine.

Everything was very good. Nice get away

Room was clean

Room was clean.

TV is outdated no smart TV The restroom smell like pee Towels were ripped I don't leave negative reviews unless the place really earned it

Those pillows are horrible. Continental breakfast is a joke.

Room was clean and spacious!

The room could have been a bit better, but for the price it was worth it. The palce was clean enough, but the breakfast could have been bettyer as well. Other than those, reasons, the place is decent enough.

Room was clean. Bed was comfortable. Breakfast was adequate. Location was excellent and cost per night was excellent value.

Good

Room was very dirty. The bed and pillow sheets were dirty and had stains on them. Foubd hair in the fridge, that was super disgusting. They tried to charge me extra for my child that I included in the reservation. This is the worst hotel I've ever stayed at. They had no hot food for breakfast, only had a waffla maker and it didn’t work. Terrible

Clean room

Dirty, used towels were left on the closet shelf.

Rooms were clean

The rooms are clean. There is no carpets, so if you have a neighbor upstairs, it will be extremely noisy. No sheer blinds for sun light. You either have complete blackout or you have to be visible to the outside. Breakfast is extremely basic: waffles, toast, mini muffins and coffee. No orange juice

The hotel would be better if it had better menu options such as more protein like boiled eggs and maybe fruit. Also, it was noisy because of the construction.

Thanks

Hotel room was clean. Staff was very friendly and helpful. Price was reasonable. The down part was the complimentary breakfast. It consisted of waffles, toast, choice of 2 cereals, an apple or mini muffin. Overall, I would stay there again if needed.

Yes

Very nice

Very clean

Room had a bad smell

Didn’t return my deposit horrible service

Room was clean