Days Inn by Wyndham San Antonio Southeast/Frost Bank Center

Nothing The roaches in the room

Excelente servicio lo recomiendo me sentí como en casa

Dirty beds, dirty pillow cases, clogged showers, broken leaking refrigerator, poorly maintained. Will not be staying here ever again nor do I recommend.

Rooms and linens were dirty, air conditioner barely functional with broken controls with minimal air flow. Owners were extremely rude upon arrival and yelled at us for complaining about the condition of the rooms. Hotels.com were very helpful and relocated us to another hotel.

Todo bien, para el precio del hotel estuvo súper bien.

Room was dirty and clearly the bare minimum.

Location The water didn’t run through the bathtub

Floor very dusty, bugs, shower knob replacement , restroom door didn't close correctly

Floor very dusty, bugs, shower knob replacement , restroom door didn't close correctly

Nothing The rooms where dirty and filthy and had mold o the fridge and the restroom was dirty and full of trash in the can and the beds sheets where rip the facility it self was not in a good condition I was very disappointed

Nothing The rooms where dirty and filthy and had mold o the fridge and the restroom was dirty and full of trash in the can and the beds sheets where rip the facility it self was not in a good condition I was very disappointed

The pictures are deceiving. This is a FILTHY place and management is terrible. I booked for 2 nights. I checked in and gave me my room key. I went in the room and it was filthy dirty. I went back to the office to let then know. They gave me another room which was also as filthy dirt as the 1st one. This one had a musty order. The parking space was full of cigarettes butts. I had asked for a non-smoking room. I went back to the office and asked for a refund which he agreed. Since I had booked through Expedia he told me I needed to call them since it was them that charged my card. I waited outside in the parking lot while I called Expedia. They said they needed to speak to the hotel. I waited a long time on the phone mean time they called. The agent came back to the line only to tell me the hotel only agreed to refund me for 1 night only and that that was the only thing they could do. I went back to the office to talk to the manager while still on the line with Expedia. The hotel doors were already locked. They locked the doors on me. The manager saw me and asked me to go through the window. After arguing and yelling at me he said he was only refunding me only 1 night and he was already doing an exception. Terrible experience. Wyndham shouldn't put their name on this hotel.

The door the front was constantly closed, dirty windows. Breakfast doors closed durinh serving hours, rooms musty non smoking.

Very good

Cigarette burns in couch and bed, dead roaches, flies etc.

Nothing good , llobby closed, tiny window check in and check out standing on driveway awful , terrible for place

Disappointing

Bad

Exceptional

Very good

Good

Passable

It was a great experience

The safety latch on the door looked like it had been kicked in There were roaches all over out room bathroom light didn't work ac didn't work Our sheets were wet and stained I took pictures and told the staff and they basically said if you dont like it you can leave and had absolutely no customer service at all I want a refund for this stay

Had to wait outside the main entrance to be assisted

You were warned. Read reviews. Tub faucet/fittings literally fell off while trying to use shower.

Room was clean and as expected. Staff was friendly. Pool area could have been cleaned up a little better, but was ok.

Bad

It was a place to sleep, or try to. The bed was hard. The sheets were scratchy. There was a party in the parking lot outside our door ar 2am. The breakfast was "free coffee and breakfast ITEM." Provided was a layout of A sweet roll, a couple of individual cereals, a thermos of awful coffee. They probably don't have many partake. The handle fell off the toilet. It was heck getting an extra day tacked on, but that was on Expedia. It appeared to be a family ran facility and they were trying. The shower was hot. There was a pool but we don't swim.

Bad

nothing roaches

Superb

We liked it all, thinking of staying there on our next visit to San Antonio.

Not the best in town. Don’t recommend. Overpriced. They never cleaned the room

The front desk staff. Not friendly. They didnt clean the rooms at all.

Nice and quiet

Our room was clean. It was quiet for the most part. Would definitely stay here again

the room was clean and spacious, nice to have a mini fridge and microwave. I would have liked to have body wash instead of soap bars, but overall I had a nice stay. Look forward to stay again on my next trip!

Doors locked to get to front desk Key drop off at window Hair in sink A.C off took 4 hours to cool off. Never again will I stay there

👍

There were cockroaches on beds, IMPOSSIBLE to sleep there, person in front desk was rude.

All exelent

Arrived a few minutes earlier and thought I could relax and read a book in the lobby. The picture of it was very nice. But, doors were locked and when the employee opened them, the lobby was not welcoming. I asked for a non smoking room and the employee said “non” available; but miraculously one was available when I was charged for an upgrade in cash. Won’t be staying here. This hotel does a disservice to the name.

Its dirty , the bed bathroom everything. the price is too high.

Door safety lock was loose and screws come off. Room was not cleaned properly, trimmed hair and toothpaste was found in the sink. Bathroom light is very dull. Shower head was not fitted correct.

To start I didn’t want a smoker room. Had to get my key from an outside window. Things were broken in the room like the toilet paper dispenser. The smoke detector was missing in the room. The heater wasn’t working either, and the toilet was hard to flush.

Ruede manager and breakfast área closed. You has to ring bell in other to have access to breakfast atea

Room was VERY clean! Beds were comfy, and location was convenient to lots of places to eat. Nice & quiet, yet only a block or two from highway!

When we got to the room it was a room not marked as non smoking, it smelled like smoke, and it had an ashtray in the room like a smoking room. When called front desk she said the ashtray is in every room but we stayed there before and it didnt have an ashtray in the non smoking room. The next morming i complained and they refused to acknowledge that it was a smoking room even though i showed them on the door the rooms that indicate non smoking had a sign and our did not. Never stay there again.

Door had no secondary security lock - it had been broken off.. Bathroom light irritating due to flickering. Went to the front desk for coffee packets they had none. Promised to bring coffee to the room - they didn't. Hair dryer didn't work - old rusty and crusty - manager seemed to think we didn't know how to operate the dryer. Toilet seat was very loose. Room had a bed and 2 straight back chairs-not very comfortable. "Frost Bank Center" sounds nice but is a very sketchy part of town. Our grand children live about 5 miles from this hotel we will plan to see them 3-5 times a year BUT will never stay at this hotel again.

Tub was very dirty, my wife a r roach under the tv table also:in the morning a lady came knock on the door at 10:40 to let us know in was time to check out , when we make a reservation we always look at that ,we knew check out time was at 11:00 am,

Only saw one roach upon walking in the room (thankfully). We were a little jarred by the large NO PETS sign in the lobby. The ac wasn’t great, the bed was minimally comfortable, the shower head was too low, and the water pressure was lax. The cable options were good, the decor and room colors pleasing, and the sink area was pretty nice… but I’m still waiting on the hot water from the sink. Anyway, overall it’s about as much as you can expect for a hotel room these days that’s slightly less than $90 with tax… but would I stay there again? Probably not.

It was a pleasant stay

Not wheelchair accessible. Restroom was dirty with stains on wall and in shower. Toilet had altered broken seat that pinched when I sat down to use it. TV was outdated and had a lot of channels with no signal. Pillows had stains and floor looked dirty like it doesn’t get mopped. Not worth the price.

Wants to charge us money to move us from smoking to non smoking

The older male employee was so rude, we needed the tv fixed he came in with no regards for our stuff knocked over my kids snacks and didn’t even care just let them spill all over the floor without a sorry. Our towels smelled funky I can’t describe the smell I literally had to hold my breath to dry my face, the toilet was broken I had to fix it myself because I didn’t want the rude employee to come back into our room. It said free breakfast then when we went for breakfast there wasn’t any breakfast at all that was a total lie on the website they didn’t serve anything. I’ve stayed at cheaper hotels before, being low on cash and they were still better than this one, definitely the worst hotels I’ve ever been to. I’ve never stayed at the Days Inn before I wanted to give it a try it looked nice on the website and I will never stay at a Days Inn again.

Pachella- the overnight lady on may 12,2018 was horrible service she over charged me and made me pay a deposit after several times of me staying there without a deposit

it was very nice. and clean.

Good hotel

I would never stay again. Wished I would have looked at the pictures and reviews better. Bed was uncomfortable and lumpy. The shower head was installed for short people. My husband was taller than the shower head. Towels were dingy. Was worried about my car.

The room wasn't clean. The floor was dirty and the tub was disgusting, had a soap ring and hair in it also soap bar from prior guest was left in the tub. The coffee packet from the prior guest wasn't thrown away.

Heat is a long time coming, in shower and in room

Check is 3pm. I arrived at 10am. Charged me $30 to check in early. The motel was al.ost empty so there were no issues with ti.me to clean. Not the greatest neighborhood

Raoches in restroom

The room was very cozy and handicap accessible. The bed was really comfortable.

Continental breakfast was very bad. Cereal was stale. Blueberry muffins also were stale. No waffle mix was made and no coffee available. No ice machine available either. Manage acted like we had no business complaining about these issues.

In need of renovation.

Was just a place to sleep. Room was fine. Parking lot was a little noisy.

I would like to say first of all this is a rudest place I’ve ever stayed. I stayed there to visit family and if I would known I would of picked a long distance hotel and get better customer service. So I arrive at my room which was a handicapped accessible cause my momma is disabled and using bathroom it was leaking so I had them change me rooms. Everything was fine until the next morning I called front desk before check out time and asked the man to give me an extra hr. So he says that’s fine it will be $15 more, I said that’s fine I will pay when I check out.. he agreed and said okay! Then 10 mins later we a get a knock at our door and there was the staff member (his wife) harassing for the $15!! I said ma’am the man at front desk agreed to pay after. She left then we get 4 more calls like 2 mins apart asking for the money! That is crazy ..it’s an unprofessionally place to begin with.. I finally had my bf go and pay they’re money. I will never stay at this place again!

Most disgusting hotel I have ever stayed in. And someone tried to beat my door down at 6am after getting no sleep. The shower looked like a prison shower and the bed had cigarette burns all over in a non smoking room. Absolutely awful stay.

The pictures are really good...but pics can be deceiving and it was in this case. After the check in, we went to our room and there were dead/dying crickets inside, as well as hair on the bathroom floor. Then while we were taking things into the room there were a couple of guys standing on the landing of the second floor and although I couldn't make out what they were saying, they kept pointing to my trailer, and when I looked up at them they suddenly turned away. It was uncomfortable enough to make me cancel my reservation. I had to pay for the first night even though we didn't stay, and I didn't like it, but I put it up as a $100 mistake. The check out process was a nightmare, they didn't even ask why, they took their time processing the refund, and were visibly upset that the had to give part of it back in cash. I don't like to give reviews like this, but if you decide to stay, please be aware of your surroundings, be aware of the area, and be sure to take ALL valuables inside.,..even if you have a trailer.

It was ok for what it was needed for.

There are insects in the bathtub if we turn on the tap there are more insects and AC is not working

Room was previously used, not cleaned. Sheets where dirty , other peoples hair in bed and bathroom room wasn’t even done.

The room was comfortable the bathroom door look like it was broken ceiling had stains but I know it was good the water pressure was great

Would I stay here again? Maybe. The price was higher than a traditional Days Inn; but lower than the cost of Holiday Inn. If the inside were renovated, then the parking, and room would be ideal for a business stay price.

great stay easy booking and helpful staff clean room

This property is showings its age, it definitely needs remodeling.

Bathroom is disgusting

Non smocking room still smelled like cigarettes and the restroom curtains were old and worn down.

The room was filthy and had ants. The toilet wasn’t working. So bad we left without refund to go to another hotel and lost our $90 that we paid at this hotel. Never will stay here again.

Most horrible place I've ever stayed in , i got sick of how much disgusting it was !!

We always stay @ this location very friendly

I liked there all around Attitude and that they also have breakfast in like the other locations that show they have breakfast

The room was in terrible service dirty

It was convenient just for the quick stay that I needed.

The sheets were dingy. Bathroom baseboards had tons of dust. Looked like basic cleaning was done but not much else.

Dirty, bad customer service, no update rooms, clogged bath tub, overpriced for the quality

We told the house keeper no service. Well they still went in room we feel the went through our stuff and they took our bath towels that we were using but did not give us any new ones. Left everything else the way it was but took our towels left us with one to share and went through our room.

Didn’t stay because of the area and the

Towels were dirty check out was at 11 in the morning didn't check in to 330 would not recommend

The floor had mud. I'm in a wheel chair . They put me on the 2nd floor no elve. I was only there an HR and the cops came and told me I had to leave .No reason just leave Then they didn't refund my Money. I will not send anyone There again....

The first thing we saw was the ice machine which was horribly dirty we didn’t even want to get ice out of the machine. Then going into the room The seats were torn and the small table had cigarette burns on it. The bathroom tub had cigarette burns all along the tub. The toilet paper holder was nailed back in crooked. It literally was sideways. It smelled just like cigarettes and old mildew. It was not a great stay for us. I can’t even say it was a good stay for us. The towels or very used and did not have any softness to them. The sink was cracked. I can’t say anything good about this hotel. I wouldn’t even rate it on a scale of 1 to 10. We were scared to sleep in the bed. We slept with our clothes on. This is not somewhere we would recommend to go or ever go again.

I booked a room for me and my honey the service was great and the gentleman was really nice. He said I booked for a smoking and I let him know that I was in a rush and asked for a nonsmoking it was going to be $20 more, needless to day I took the smoking room. When we got to our room the smell was not good but we could deal with it (honey got upset and did not want to stay). I went straight in to take a shower (we were going to dinner) as I was rinsing out my hair I looked above my head and there was mildew all over the wall above the back of the shower (honey got more upset). I have a heart condition and can not afford to catch anything. It took a while to calm him down, we have a very specific hotel we stay at because of problems like these and the only reason we didn't stay at one is because they had no close rooms available. This taught us a lesson from now on we will not wait for last minute and book at our specific hotel.

The bathtub was dirty. There were holes in the walls. The room was stale and muggy because they did not have the ac on prior to me turning it on.

The batht

This should be a motel not a hotel. Never staying here again. The sheets were stained. Trust me, no words can describe the state of the restroom. Do not stay here unless it’s an absolute emergency which I unfortunately had to because of that reason.

It was completely different from the pics . Also it was falsified that they serve breakfast and had a nice pool . My room looked as if I paid 35 dollars . The tub and toilet was filthy . The WiFi didn’t work nor did the bathroom light . This room ruined my whole family trip .

Gnats inside, mold in bathroom, bathroom fan broken, stained wash cloths, urine odor behind toilet, flying insects, (purchased raid and cleaning items) missing knob on refrigerator, tv screen cleaned with dirty cloth, slippery floor, wrong type of mop being used, water not changed, not the fault of employees, need training and better supplies...ie web mops, microfiber cleaning cloths, correct glass cleaner, insecticide (door open while cleaning)..

The room smelled and it was muggy.

I slept in and missed free breakfast. Front desk allowed me to get a coffee. Thank you.

Good price

The room smelled of stale smoke.

Overall, our stay at hotel was pretty bad experience. Hotel room was horrible in terms of cleanliness and atmosphere. It felt like staying at motel 6 or any cheap motel. I have stayed at Days Inn before but it wasn’t that this ugly bad. Bathroom toilet was disgusting and Had very noisy fan. Room air conditioner was manual and loud.

Nasty

Terrible hotel y atención, pesimo todo

Front desk was nice and got me in and out quickly. For the price of a little over 100 with taxes was not worth it. The room was okay, it didn't have a soaking tub like the room details had stated when booking. Ive stayed at way nicer hotels for that price. Location was easy to get to but overall outside appearance isn't really anything special. Room was clean and bed was comfortable. If the price was cheaper for what you get than I would have gave a higher rating.

Hotel was nasty, nothing like the pictures on the site

Next time we try another place to stay. Very disappointed with this one.

I will never come here again

The beds are the worse couldn’t sleep and it was pretty bad bathroom really need an update and just bad

The owners and the family works there. The place is old. The mattress is ridiculous. They are very rude and unprofessional. The younger guy who works the night shift is the only nice one. Broke furniture etc. out dated. I worked for days inn before and I’m sure the Wyndham brand does not know this property is on this condition.

Property was old, rusty bathtub, was charged $12 to switch rooms, reservation listed crib for baby but there was none. when i asked the counter attendant he shrugged and stated he has none. curtains had holes in them. Parking lot used as auto mechanic shop. Terrible place to stay.

Very peaceful and quiet. Language barriers are a problem for the housekeepers. Otter than that, its a good place!.

We saw the photos and the rooms looked good so we booked through an app. When we opened the door it was a nightmare. The room had a foul odor, the curtains had holes, the bathroom was falling apart. The man in charge was rude and not helpful. Never again Days Inn

Staff was friendly, rooms were clean and the pool was open. We all enjoyed our stay!

This Experience was Terrible!!! We didn't even stay kn the property 😒 once we saw the rooms we asked for our money back. Pictures are nothing what the property looks like.

1st the clerk gave us keys to an already occupied room. The 2nd Room smelled like raw sewage. Duvets had cigarette burns in them as did the other blankets on the bed. Beds were uncomfortable. Overall wouldnt recommend here unless youre not worries about comfort and have a stuffy nose.

Room was Awfully pungent and unbearable odour. We had to walk out of the rooms, and cancel the reservation.

I booked with hotels.com & paid for trip insurance, because the stay was for business & I didn't know how long I would really need to stay. I have used this hotel for years and it is always a "DEAL" at $80-$85 dollars a night. When I booked this trip for the first time in years I booked thru hotels.com and found out my deal was $20-$25 more than booking at hotels.com. When I got to the hotel the manager/owner tried to change the price to what I usually pay. After arguing I got the room at the price I booked. But, I hurried thru my business to get out of there. I tried to check out two days early, something my trip insurance assured I could do. They charged me for 4 days. I called hotels.com the morning I checked out. They assured me by noon I would be refunded for the additional two days, it is three months later and no money. Not honoring agreed upon prices, is not legal. Not refunding money, according to the trip insurance I bought from hotels.com is not legal. Please understand that I have used this hotel for years, I don't even leave garbage in a room. I travel half the year and just get in and out, I don't even eat breakfast. I have been thru 3 owners at this hotel and the rooms have been updated, but the new owner who has been here for a few years does not honor their word. I am out two nights and don't use hotels.com anymore. But, in the end, they are out my business.