Crowne Plaza San Antonio Airport by IHG

The room was clean, but we noticed that the tub was leaking water. We reported it to the front desk, and the front desk offered us another room which we eventually declined because it had a funky smell, so we stayed in the original room assigned. The front desk told us that the leak was normal (according to maintenance), which I thought was odd, given that this leak can result in thousands of gallons of water wasted, especially during a drought in Texas.

Bathroom needs help old bath tub towel made noises sink was plugged

Great place to stay, I would stay there again!

Elevators were broken when we got there. We had to use the service elevator to get to our room. The hotel advertised a breakfast buffet but it was not a buffet. It was one item of a menu

Hotel was pretty nice, but the area left some to be desired. A few things in the room could stand to be updated, but not bad at all. When we arrived, there were multiple people warning us of the vehicle break-ins in the area being pretty common. Staff was great, and check-in was easy. Very quick drive to the airport.

NA

Wonderful stay even though it was an hiccup at first with my first room they were so accommodating and changed my room. It was a great stay thanks..

Clean room. Helpful staff. Good breakfast. Complimentary shuffle to the airport. *****

Bed, sheets and towels excellent quality, good shower as well. Parking is easy and seems safe. Carpet in room smells badly and has bad appearance, they should replace by solid cover. Reception is unstaffed, slow for checking in.

Room was clean, staff was super friendly and helpful, bathrooms could use some updates. Ice machine on my floor wasnt working, and a few other floors and the room a/c was hit or miss. I only stayed one night. No true complaints, just didnt meet my personal preferences.

Good customer service and nice staff

Nothing Way over priced first of all. Did not meet expectations. Felt i was mislead, was not the room or type i booked. very out dated. Elevators had issues. smell was terrible. paid over $200 for the night, was defenetly worth more like $80.

Pleasant

Nothing Way over priced first of all. Did not meet expectations. Felt i was mislead, was not the room or type i booked. very out dated. Elevators had issues. smell was terrible. paid over $200 for the night, was defenetly worth more like $80.

If you're looking for a clean room and safe atmosphere, this is it. As a mom who traveled alone with two Littles, I'm always worried about the surrounding areas. This property was at a good price point and the rooms were nice. At night, security drives around the property. The young man who was security was not needing around. I was hesitant at first, but it was great. My brother lives on this side of town but I normally book farther away. This time I didn't want to wait in traffic so I booked here not even a mile away. Some of the staff, could be a little more welcoming. You had to pay additional for breakfast which I skipped since other high end hotels include it normally on my status and I wasnt going toto pay 30 for me and my littles. The Room was very clean and I never saw the pool or hot tub buti also never searched for them

open sewage dripping in garage. Clean but needs a face lift and some renovation

Good

The property is older but it is kept up. The staff are nice and helpful. What I love about this place is that I feel safe leaving my vehicle parked knowing they have a security driving around keeping an eye out on the property.

Clean rooms

The staff was great, from the front desk and our waitress, they all made you feel like you were part of the family. Valeria made sure everything meet our expectations and greated us with a warm smile each day.

The staff were professional and friendly. A shout out the drivers Steve $ Tes they were courteous and exhibited safety throughout my service. Marlon the desk clerk was patience , calm, and helpful. They all made me feel value while my stay there. I’m a workaholic and my first vacation getaway was definitely a hit!

A little older in style but rooms were clean, staff was friendly and the beds were comfortable.

Great staff and helpful. Room was clean.

Good location The room had a nasty smell to it, the shower head does not allow enough pressure to wash well, the toilet paper holder does not hold the paper, the air conditioner did not work well enough to cool the room, no hooks anywhere to hang a towel. Since the breakfast is not complimentary, if you accidentally book to include breakfast & find out you will be leaving each morning before breakfast opens, you cannot get that price taken off the bill. I ended up getting charged more than my booking price & never received a statement showing why. I was also not supposed to be charged until I checked out & they charged me the minute I checked in. It just wasn’t very impressive at all.

Good location The room had a nasty smell to it, the shower head does not allow enough pressure to wash well, the toilet paper holder does not hold the paper, the air conditioner did not work well enough to cool the room, no hooks anywhere to hang a towel. Since the breakfast is not complimentary, if you accidentally book to include breakfast & find out you will be leaving each morning before breakfast opens, you cannot get that price taken off the bill. I ended up getting charged more than my booking price & never received a statement showing why. I was also not supposed to be charged until I checked out & they charged me the minute I checked in. It just wasn’t very impressive at all.

.

Room didn’t have hot water and the TV worked. Staff didn’t offer another room at all. Terrible hotel.

The staff needs retraining , shower facilities outdated and amenities are inadequate .

Karen at breakfast was an incredible star!!! The airport shuttle would drop me anywhere within 2 miles. And the staff was helpful

Everything Cleaning

Everything Cleaning

Exceptional

The carpets urge to clean, the shower had hair and no have hot water… so I will never back to this hotel

Exceptional

There was very little hot water when taking a shower and hardly any water pressure.

There was very little hot water when taking a shower and hardly any water pressure.

No real hot water in the shows or pressure. The shower head had hard water rust so head wasn't working well any way

Great

Exceptional

Very good

The hotel and room looked liked it should have been really nice until you look too close. There was a lot of cleaning that was needed and a lot of the room looked worn and poorly kept. The first night I arrived late and could not get the room to cool down. I was already unpacked and in bed otherwise I would have requested a different room. The second night there was no hot water and almost no water pressure. I ran the water for about 10-15 minutes thinking maybe it would warm up but it didn't. This night the air conditioner would not turn off so it was freezing. So imagine this discomfort of being in a freezing room after getting rained on and trying to take a shower to discover no hot water. I called the front desk and they said that due to the cold weather the boiler could not keep up...this is San Antonio and it was 78 degrees outside. They said she to booking through Expedia they could only offer me dinner and a drink but I was checking out the next morning so that did nothing for me. I would recommend a different skipping this hotel if you are expecting a little nicer stay.

Exceptional

It was great and the people and cuisine was also

.

Water didn’t get Hot Hot and the AC didn’t get cold cold

Very clean room, helpful staff

The restaurant was good

Hotel was perfect for a quick getaway

Superb

I just wanted to mention that the breakfast was okay, but everything on the buffet was cold. If you offer waffles, I suggest providing a toaster so guests can toast them and enjoy them warm.

Property was great. Amenities were great in room price range. Location and shuttle services were excellent. I will stay here again for sure.

Plus the location is great.

I modified my stay, and Expedia tried to contact the hotel for me. Someone would answer the phone, and they would hang up on the Expedia representative (happened 7 times).

We enjoy the hotel in general.

The room was pleasant, and the staff was friendly. However, the only complaint I had was about the air conditioning. It wasn’t working properly, resulting in poor airflow and a hot room. I called the front desk and asked for a fan, but unfortunately, they didn’t have any available.

Clean and well updated stay! Would definitely return :D

Great stay! Helpful staff!

The TV in my room was stuck on the guide. It was the only thing on every channel. The breakfast was not fresh or warm when I took it to my room to microwave it and the door on the microwave wouldn’t open when the food was done. I waited 20 minutes and had to call downstairs a second time to have someone come up. I was told they were busy but this was at 8AM on a Saturday morning and I’d already been downstairs…they were not busy. I paid extra for a higher floor with a patio - the door to the patio is locked but it’s still a door so it rattles in the wind. I was refunded for the breakfast.

It's a great hotel?I do recommend to anyone

Firstly, I waited until 3:40 pm to check in, when the check-in time for check-in is 3:00 pm, Second, two hours in the room, and half of the carpet was soaked wet from the A/C unit. I called the front desk, and the first answer from this guy was, "How wet??? really? He told me, "Let me see what I can do." 30 min later, I was still waiting. I walked to the front desk, and this guy did didnt even check if they had another room for me; he told me: I didn't have anyone to send to your room. I looked around, and two employees were there, talking and joking in front of me; it was clear to me that the customer isn't that important to this hotel chain. Of course, this is gonna be the last time I stay with them. I'm very disappointed with the Hotel and they personall.

Excellent bisit

The staff were very helpful. I had issues with air in my

Loved the pool just wished it stayed open later but other than that great

Pretty good place

Older property but was clean and comfortable.

But I would go back....because of the people. In particual Valeria at the front desk and in the restaruant, both Angie and Karen made me feel welcome, "at home" and well served. I also appreciated the helpfullness of shuttle drivers Steve and Ramon

I was in town for a funeral. I asked Miguel to check in early so that I could get dressed to go to the funeral. They would not allow me to check in early, which is fine but they also would not allow me to change in a bathroom. I thought that was unfair. I came back to check in and the next person was rude and not helpful when I asked some follow up questions. I got into my room and it had hair on the bathroom floor and in the sink. The family in the room right next to mine was so loud. The kids screamed nonstop and blasted their cartoon shows. I was so stressed and exhausted from attending the funeral I just stayed and delt with rude staff, unclean bathroom, loud neighbors OH and the ice machine did not work (9th floor). It was bone dry so it hasn't worked in some time. Why bother giving us ice buckets if the ice machine didn't work? I would have asked about it with the front desk but I couldn't handle another unkind staff member in my fragile state. I checked out and will not be back, ever.

Great service ! Clean rooms

Convenient. Easy parking. Friendly staff. Cold AC. Big rooms.

Good

The room was decent and for the most part clean, the AC worked but didn't cool to the temperature we were comfortable at. It works, for a quick night stay.

Poor maintenance in most public areas, specially elevators and room corridors. Elevators never work properly and public room areas are dirty dirty dirty, room entrances full of dust, definitely requires cleaning.

The Ac in the room wasn’t working

Well located and great security on site

Room was clean and smelled fresh.

Great staff

First of all the water temperature took a long time to warm up and even when it was warm it was still a little too cold for my liking. The room we initially were put in had a broken television. maintenance was call but seem to known a little to nothing about tv’s on top of that the main elevator was unresponsive at times with waits over 10+ minutes had to use the staff elevator once. The air conditioning in the second room seem to be semi inoperable due to the room uncomfortable temperature . But on the bright side the staff were helpful and the bed was very comfortable

When I’m in town that’s where I stay. Great food, airport is minutes away! Love it

The hotel is very old but renovations have been made to make it appear up-to-date. The A/C was broken downstairs but our room was also hot. Reported it to staff and someone was going to notify the person or persons in charge but I never heard anything back either. The television stations were limited however, the channels never matched the networks. It was a mess. I wouldn’t recommend it.

I liked the property and the surrounding areas

Staff was not friendly welcoming or helpful at all. Outside of Mel.

No

Front desk staff was super friendly and helpful. They gave us the rundown on times that things were open and closed. The restaurant was hands down delicious! Turkey club was great! Drinks were tasty. The stay overall was a 5/5. I’d definitely stay there again.

I had an awesome stay and everything was great super clean.

The breakfast was not impressive at all. Tables were dirty, no clean silverware, and food was bland and greasy. I didn’t get served any water or coffee even after I asked twice. I will not get the breakfast again. I wasn’t impressed with the hotel in general.

Great place for a night. Close to the airport. There is not much to walk to for food and the hotel restaurant is only for breakfast. Online it said breakfast and dinner.

不错！还会入住。

Be mindful this is a super busy hotel and your initial hotel selection might not be granted. I was given a handicap accessible room and after night one it was too much to change to a standard room. The staff were professional and helpful.

Good ! Thank you; you were very helpful to me and my family.

All i can say is everything that i seen in pictures and what i was told from is completely the opposite.

My niece toilet was overflowing in the morning about 1:30 am and the receptionist told her to come downstairs to get a plunger and it was broken . The security guard went upstairs with her to assist.

The images describe a tv room with a sleeper sofa, but that is not accurate to the room I was given. Mostly clean but tub was not clean. Okay stay. Good enough for one night.

Everything else was Great.

Clean room

It’s always very clean and quiet.

Room was clean, staff was super helpful! We had a great stay.

I was only at the hotel overnight after flying my granddaughter to her dad. The hotel was clean but definitely needs updating. Only 1 elevator worked during the July 4th weekend. The area outside of the elevators on the 7th floor is heavily stained on carpet. The ice machine made me question using the ice. And the AC in my room hummed all night but I was so exhausted I dealt with it. A number of chips on my front door and closet door. Rust in the shower. Bed , covers and pillows were very comfortable and the TV worked well. The airport shuttle was clean and the driver was very nice. Check-in was quick and convenient.

I booked the reservation based on the picture of the pool area. Unfortunately it was nothing like the picture. Actual size was a lot smaller. Also, yellow caution tape sectioned off the hot tub. Before going to sleep I saw a large beetle crawling under the table. I was hoping my girlfriend wouldn’t notice. However once she woke up in the morning she found ants in the bathroom and another beetle. We requested a 12 o’clock check out which they approved. Only thing is they forgot to notify housekeeping who began asking us to leave before then. I stay in a lot of hotels. Will never be going back to this one. I never leave reviews but I found it necessary to do so this time.

Nice and clean

The cleanliness of the hotel was great and the staff was very friendly and helpful. But only one elevator was working,the ac in the room would only cooled ,the rest room would get hot because it didn’t have a ac vent. Not all the floors had ice machines.Comfortable beds,cleaned room , well spaced parking lot. Breakfast had many options.

Beds are comfortably

Additionally, the air conditioning was not working properly in either the hallway or the room, making the stay uncomfortable. The hot tub was also out of order for my entire stay, which was one of the amenities I was looking forward to using. To add to the disappointment, breakfast was not included. I was hoping for a cleaner and more comfortable experience, especially after bringing these concerns to staff’s attention. Unfortunately, the issues were never resolved during my stay.

Everything was good but the mini fridge is not working well. There's also some stain on carpet and beds. Also the comforter is not good. We stayed there after 6 years but 2026 experience isn't that good as compared to 2021

The King suite I stayed in was immaculate and spacious. I was there for three nights and slept well in the comfortable bed. It’s a quiet hotel, the staff is friendly, and the location is great. I’d definitely stay there again!

The stay was overall good and decent, but when I was booking they told me I had free breakfast on them but when I got there, I realized I had to pay a couple days in the morning when i went down to eat.

Excellent Hotel

Staff was nice but property is in poor shape!!! Air in whole building was horrible. The food area was scorching. Hotel .Com should not use this place

Breakfast is available, but not included

Hotel is an older property and the rooms and common areas reflect the age. Property/rooms need a remodel. I did like the location and found it easily. Elevators are sketchy and needs some maintenance. Staff and housekeeping were most helpful and very polite. The property is okay and I would stay again if I found a good daily rate.

The hotel was great, the location was close to everything, and the front desk staff was incredible! So sweet, welcoming and helpful!

Overall, for what it cost, it was decent. My only real complaint is the a/c wasn’t working and the lack of urgency to come up with a solution, was horrible!! It took until day 2, in order for our room to get changed and even then, the a/c still was an issue. Was told by management I couldn’t get a discount bc I booked ahead?

Stay away very bad staff very rude manager the rooms where so dirty and the ac was not working at all overall worst experience ever to anoint we had to leave and get another hotel

Great time

I prepaid for parking but did not receive any information on how or where to park. Very confusing.

The staff was fantastic. Very helpful and polite. The restaurant was great to have a good breakfast and dinner too when the day was to busy. A couple drinks at the bar if you need to unwind. The shuttle drivers were great and having that as an option took some stress of driving in a new city off my plate. Made the stay more relaxing. Definitely recommend.

Hot water issues....................

Not clean

We did have an issue with the elevator not coming when ready to leave and catch our plane. Front desk staff had to get us down from 9th floor with all our luggage in the service elevator. But very glad staff available 24/7.

The help was excellent the Breakfast was very good. Sadly we thought they needed upgrading. The location was great for flying. All in all it was nice.