Crockett Hotel

Close to most everything. Parking was super expensive. The room was dirty, the bathroom needed a good wipe down as there were stains in the toilet that could have been scrubbed off. Staff was not too friendly and moved very slowly.

The location was nice Tge beds were awful! The mattresses felt like you were laying on solid boards! The pillows were awful! The location for our room was not great. Our room was right across from the elevator, so we could hear all the comings and going.

location super loud air conditioner and view from the room window sucks

The proximity to the Alamo and Riverwalk was perfect. After parking the car I didn’t use it again until departing I have no complaints. It is an older hotel so not posh in the modern sense but it was very clean and great for sightseeing

Love the place, but you need better options for after hour snacks and breakfast

Staff was amazing, rooms was nice and spacious and warm. Everything was close by . I’ll be visiting again. Thank you Mrs Stacy and April for everything. Yall made our check in perfect .

Left a day early due to being uncomfortably hot in our room, our windows facing an incredibly loud atrium area inside the hotel, and a horrible showerhead. The staff attempted to give us a different room, but said none were available. When we left, they suggested we ask for a partial refund which we have. We travel to San Antonio often and always pick a different hotel. This has been our least favorite by far.

Excellent location. The rooms were outdated but clean and quiet.

Right across from the alamo, great tavern, kind staff

Location was convenient, and they held my luggage when I needed to check out early but had a late flight.

Restaurant had good service and reasonably priced. The only thing was coffee maker in room didn’t work and no room service unless called was unexpected.

The location and most the staff The food and vibe was great The parking, my floor being soaked, an earring back between my fitted, the lumpy bed, extra chair just in the already small room, and hair dryer practically in the sink

Excellent location Rooms are not updated…bathroom is very small; not as pictured; pictures showed large bathroom with spacious vanity but we had a pedestal sink with an old school closet like tub/toilet combo. Very disappointed. The windows were so dirty that room did not provide the view advertised and the a/c struggled to keep the room cool. The linens were scratchy but the mattress was comfortable. The Tavern had terrible food, but drinks were ok.

The restaurant was the only good thing. I had planned a birthday getaway for my husband and it was such a disappointment because of our room. We checked in on the 2nd, no problem at the desk but after we walked in the room there were several stains on the carpet and the water pressure was low so we went out and returned to the hotel we tried to take a shower and there was no water pressure at all. So we waited 15 minutes and no change. I called the front desk and spoke with a man and explained to him that our room had no water pressure he told me that the hotel has this problem. I asked if we could switch rooms and he said that it really wouldn't matter because all the rooms are the same, no water pressure. I said I want to switch rooms and he said they were booked for the night but tomorrow there would be some rooms available and that he would leave a note for the person coming in the morning. My husband went to speak with the front desk person and they knew nothing about our situation and there was no note. My husband said forget it and maybe the water pressure would be better the 2nd night. It was not. Nor the 3rd night. My husband is a very forgiving person and doesn't like to complain and didn't want to pack up everything up and move to another room. At checkout I spoke to a man about the water and he said the same thing. No apology. I asked for the manager and he said you were manager of the Crocket and Menger Hotels but you weren't available so I asked for your email address. I can't believe that we had to bath with the low water pressure and a cup to rinse off. As I said before my husband is easy going and just took it in stride a laughed because he didn't want me to feel bad for choosing your hotel. The only good thing I can say is the restaurant was good. I will be posting this review to your website to warn anyone thinking of staying at your hotel.

Our second time visiting and staying at The Crockett. Great experience.!

Old bathroom, refrigerator in bathroom. Bed was just ok.

Excellent experience at Crockett Hotel! Comfortable accommodation, friendly staff, and outstanding hospitality. I truly enjoyed my stay and highly recommend it!

It was absolutely awesome! The originality of the place was beautiful! Coming from the country life I may be biased about certain things but I loved it and there was info everywhere explaing what you saw!

Room wasn't as nice as I hoped for. Probably would consider another hotel or better room.

Great stay . Customer service was great. I highly recommend staying here. Close to everything. Great value

I love the vintage look of the hotel and its location to the Riverwalk, shops and being right next door to the Alamo. And the food was great. The room amenities were standard and what would be expected in all hotels - blow dryer, refrigerator, iron, shampoos and shower gels, wi-fi, etc. But I would suggest that the hotel upgrade the carpeting throughout. Very old carpeting and patchworked, new carpeting would definitely have generated a 5-star rating from me.

A

None

The beds were supposed to be queen beds kind of small for queens.

Great spot cool vibe

This is our second stay here. Pleasant over night sleep, beds amd sheets comfortable. Central amount so many city attractions. Walking distance to so many restaurants shops and shopping.

History, charm .....and good food in the Tavern! Parking is pricey.. it was a wonderful experience and we'll be back!

Take a step back in time.

It’s in a key location in San Antonio

This is a Historic Hotel and has aged well because it has been maintained to a High Standard. The staff is very professional and highly knowledgable about the hotels history. The location is 5 star for the walker and the driver who wants to see the city. The rooms are larger than average; They give you a sense of nostalgia. The bar has great cocktails and ice cold beer. This will be my go to from now on when traveling for vacation.

Durante estancia (43 noches) nunca fueron a hacer la limpieza de la habitación. Estaba solo y eso quitó importancia. Pero nunca repusieron cortesías de café y agua.

Loved the location and the Lobby was estheticly pleasing. The lighting in the room was good but my wife is visually impaired and had a hard time seeing.

Although a wait staff at the tavern didn’t bother to greet us, they sent another staff who is so great. We will definitely come back again.

Although the hotel is older, it is really unique. If you love history, then it’s a great place to stay. It’s very close to the Alamo and the Riverwalk, which is beautiful. It’s walking distance to a lot of shops, restaurants, and other places to see. We enjoyed our stay.

I like the convenience to downtown San Antonio Didn’t have anything that I didn’t like

Extremely clean, great restaurant, and wonderful coffee shop. Friendly, helpful staff. Perfect location to the riverwalk and Alamo.

When we got to our floor the odor was just absolutely horrible. Thankfully the smell was not in the room. The hotel has old carpet and a lot of corners were ripped, the whole thing should be replaced or removed. The odor was just gross. The AC to the room absolutely sucked. We had to put ours at 65 and we were sweating in when we slept. It would’ve been nice if the windows propped open just a little for some type of ventilation. You can tell the hotel is very old as the furniture is not up to date but it wasn’t much of a bother to us. I really wished they had a least a snack vending machine for late night cravings. It is so close to the river walk which was a huge plus! The hotel did its job for our stay.

Charming and so close to everything. The bar downstairs has a great happy hour too

Very nice and clean. Staff was great

The property was a nice hotel. It smelled a bit musty, partly due to its age. My main issue was that I valeted my car, and someone took $35.00 of the $54.38 in change I left in a bag in my car (I forgot it was there). Sadly, I have reached out to hotel management numerous times and was told I would get a call back from someone named Tomas. It's been 36 hours, and I still haven't heard back. I am not holding my breath, and I won't stay there again. The fact that no one has called me back tells me I am not the first victim, and management doesn't care. If I need to go back, I'll definitely look at other hotel chains within a two-block radius.

Great place very friendly staff.

The pool area chairs & tables were never wiped down the week we were there bird dirt on them same cigarette butts in ash trays all week this needs to be addressed

Close to downtown Not taken care of

There was hair all over the bathroom looked like it had not been cleaned in days there was also hair on the carpet I wore my socks the whole time. It was already late by the time we got there and nonrefundalbe so I had to suck it up will not be styaing there agian

There was hair all over the bathroom looked like it had not been cleaned in days there was also hair on the carpet I wore my socks the whole time. It was already late by the time we got there and nonrefundalbe so I had to suck it up will not be styaing there agian

History and location No breakfast or lobby coffee

History and location No breakfast or lobby coffee

Close to downtown Not taken care of

.clean, just needed a bathtub remodel. The stay was perfect for what we wanted to see and do. Everything was easy to get to..had a wonderful trip and stay there.

Parking is at a cost but very close by. Hotel was clean and well maintained. Lobby was very comfortable to sit and visit. Room is small but has everything you need. You are right downtown and walking distance to many things but room was still quiet.

Walking distance to the Alamo.

The room was very clean and tidy. Its an old building but well kept up. The staff is great!. I love that its right behind the Alamo and next to the main downtown attractions. The Crockett Bar is a gem. Great drinks and food at very affordable prices! I will be coming back for sure!

Upon arriving the hotel didn’t smell like the hotel we have come to know and loved. Staff at the front desk was slow to help. Once on our floor we noticed the hall smelled like wet carpet. Getting into our room that same smelled lingered throughout our room. When I called and let the front desk nothing was done. Our entire stay we had to smell that nasty smell. Our toilet would constantly flush even when no one used it. The tavern used to be our favorite place to eat every time we stayed there. Our favorite was the chicken fried chicken. They changed the sauce and even the breading on it making it taste not as good. The quality was poor as well. They removed the sampler of moonshine from the menu as well which was a bummer. I did enjoy the water pressure and shower head which was nice and hot. The shower gel was nice in smell as well. For the price of rooms and no breakfast (which isn’t new they never had it) is a deal breaker for us. We will remember the good times we had in the past, but for now we have to eat good bye as we find our new favorite place to stay.

Old school hotel with the old school smell.

Location was fantastic for access to local attractions. The parking situation was a source of stress.

This is a Historic Hotel with historic amenities. Please help preserve this gem

The bathroom was way to small. You had to step over or beside the toilet to close the door. This room was on the Alamo street side so when they had their gun shoot out reenactment, you could hear it in the room, and every big truck with beeping sounds, honking horns, etc.. Also, the coffee pot didn't work, they were going to send another one the next day, but that didn't happen. I requested coffee as well, and the nice guy at the front desk bought me a cup.

the hotel is ok, pretty small rooms and very expensive parking (131 bucks for two nights). no amenities, you pay for EVERYTHING. but it's location is decent, and it wasn't like... a motel 6 or anything that bad. just "meh" for the price you pay.

Outstanding service, excellent bar and great food. Thank you to all staff!!!!

place is haunted and the floors are old and dirty(carpet).

No pool available

Location location location is the best for this place , directly behind the Alamo and across AMC movie theater , only a few step to River walk entrance , not to much kids friendly perfect for date .

The room was amazing and clean. The staff were friendly and the bar and tavern were a delight to dine in at being surrounded by history. I will definitely be coming back!

Room was much smaller than expected. The restaurant in house wasn’t that great, mostly because service was terrible. Waiting 20 minutes to be greeted when there’s literally no rush is sad. Room was not cleaned properly either. Found a used condom wrapper, a random bottle cap, and some previous occupants key. Staff was helpful with this and comped a night + two free nights of parking, but the cleaning thing should have been an issue. Overall, I’d honestly recommend somewhere else.

Great place. Clean and friendly staff. Only thing to make sure you are aware of is the parking situation. You have to pay 59 dollars plus tax for valet parking or find a close by parking garage but none the less was a great stay

Over all I had a very great stay here! I would definitely stay here again.

Pretty nice and unique place.

Location was amazing, but the hotel is old. The pictures do not show the old wear and tear of the interior in the rooms, walls, carpet, bathroom mirror. If you in for a quick stay and will not be in the room, need to be close to the Alamodome, this is a good stay. The staff at the front desk at afternoon check in and morning check out were not friendly. The parking attendant, Miles, was very helpful and accommodating. There is a Kureg in the room, but no water. The front desk staff instructed us to use water from the bathroom facet....uummm NO. Not for $200.00 a night. I wouldn't recommend or stay at this hotel again.

Close to Riverwalk, Alamo, and downtown shopping and food,

Beware parking nearby can get expensive, so the valet is honestly worth it!

The room had a fridge, but not a microwave - this was not an issue for us, as we were only there one night. We would stay there again. The staff were super friendly and amenable. Parking was interesting - the hotel is adjacent to a large municipal lot.Self parking is $25 Per night - you must check in with the Valet guys and your car has to stay out. The other option is valet at $59 per day but you can come and go. Don't use the scan and pay in the lot. It tried to charge $117 for overnight parking!!!

Perfect

Clean room, a little outdated

Just wish she valet wasn't $60.

Good, affordable location for visiting San Antonio’s Mission del Valero (aka the Alamo), the Riverwalk, and plenty of other places.

Nice 👌 👍

The location is the main thing that makes this hotel good. The bed is hard and it's an old hotel but the price is good. There isn't a ton of staff and they don't offer housekeeping. I'd still stay there again.

The cost was good. It was located close to almost everything downtown. I loved the historic scenery with new attitude. It was great, the bar and staff were awesome

I really like the old feeling vibe and clean.

No daily housekeeping services, but can easily get more towels, coffee, etc delivered to the room. Restaurant/Tavern staff was terrific. There was a problem on one of our orders (an ingredient we didn't catch on the menu that would have caused one of us to be ill) and they (Emily) quickly took care of it with a smile. Great location, easy access to sites, comfortable & clean. Would definitely stay there on our next visit to San Antonio.

I was disappointed in this hotel. Because of the information provided at check in I ended up paying $50 + for parking initially and then we went out and when I came back the parking space was gone and I had to Pay another $90. We were only on site for 16 hours total so this amount was a surprise. It was loud outside on a Monday night and the light shined in the room all night- curtains over the shutters would help. The amount of noise I heard between 1 am-4 am was a surprise. The bed and pillows were very hard. It has been years since I was there and have fond memories of this hotel- maybe this was an off night and room. Next time I will go with something different. The staff was helpful at the desk, and the parking lot attendant was helpful. It is the parking system that needs work. I loved how close we were to everything and the bar and lobby is super cute. Not all terrible but disappointed.

I definitely would like to stay there again.

Good location

Everything was perfect at hotel and location was great! Staff were very friendly and helpful.

Quick stay for concert. Perfect location, grabbed a scooter to get closer to stadium and roam around. Hotel was beautiful, room was clean, room was clean, regular size, restroom was small but great water pressure

Friendly staff, beautifully historic building, clean rooms. Will definitely be back!

Rooms were ok, the ice machine on our floor was unplugged and the vending machine was missing completely. The phone in our room also didn’t work part time. And the tv was also only working part time.

Property is nice. Beds are hard

I couldn’t have asked for a better experience.

Had no vending machines for drinks or snacks, for when restaurant and snack bar was were closed

Always a nice stay. Great staff and great location. Walking distance to the Riverwalk. Next door to the Alamo.

Room was clean. Hotel is older and could use a refresh, but good price and good location

Didn’t like paying for parking while staying at the hotel. Would of liked for parking fees to be waived.

Hospitality is not a thing at the Crockett hotel- the person who assisted us at check in was not hospitable- started every conversation with a no or negative.. I may not like the answer but that doesn’t mean it shouldn’t be delivered in a respectful way. The rooms are significantly outdated- the bedding skirt looked ancient of days. There is a lot of street noise and the pool! The pictures are so deceiving- it’s the size of a hot tub and surrounded by the parking lot. Pros? it has a great locatio, and the valet and house keeping staff were all gems.

Awesome great place to stay

The rooms are old, not cleaned very well. Staff is great!

pool was so dirty it was unusable. no morning coffee in lobby

Rooms were on the smaller side, but other than that it was an amazing stay! Love the pool its shaded! The hotel is so nice and historic! Amazing staff!

Decent for price. Close to river walk. Staff friendly! Parking expensive. Valet worth it.

Was here for work meetings which were at a nearby hotel. The location is across from the Alamo and Alamo Plaza so convenient to restaurants and other shops. The room was clean but carpet and bathroom were old. No workout facilities on site but you can use the “gym” at the hotel across the street but that only has very minimal equipment (2 treadmills, a stationary bike, 2 elliptical, some weights). Full size mini fridge was helpful. I was on the second floor facing the plaza/street which was noisy into the evening.

Always enjoy our stays at the Crockett!

Clean and close to everything

Overall, we really enjoyed our stay and will definitely be back!

My recent stay over exceeded my expectations. Location was central to everything. Riverwalk steps away, Alamo next door . Staff was super friendly and answered any questions we had . Tavern was very authentic, great vibes , highly recommend the Crockett for anyone headed to San Antonio !

It is such a lovely old space, and the staff are all so nice. Within walking distance to all attractions on the Riverwalk and the Alamo. Thank you to all.

We had a great time! It is in a great location, right across from the mall and the riverwalk. We will book here again.

The A.C. unit was so loud it kept us up all night. Then there was no hot water to take a shower.

The property was interesting, lots of history. Given the age of the property, understandably the rooms are more outdated. The bed was comfortable, though the sheets were a little scratchy. The AC was powerful but was a bit noisy and rattled every time it turned on and off. Seemed clean overall. They didn’t offer daily housekeeping, which the front desk didn’t tell me about at check in. The best part of the hotel was an extremely convenient tavern on the ground floor with decent food and drinks and its proximity to sightseeing landmarks.

Love the Crockett, have stayed multiple times, convent to dining and shopping and quick access to the riverwalk!

The building and decorations are beautiful. Staff was really nice. Location is perfect, short walk to river walk. The bed was very comfortable The downfall for me was the cleanliness and functionality of the room we were in.

What a beautiful property, close to everything I wanted to see and do. Also sad I saw no ghosts.

Stay was decent. Hotel is definitely but I guess that’s the vibe of Crockett

Very close near the Alamo, pool is across the street and can use some music there lol but it’s a great place to stay!! Lots to see

Close to riverwalk , parking price is a joke I parked up the street 10 min walk for 50 dollars cheaper than the valet there . Good size room comfy bed

Good

The staff was excellent everywhere in the hotel! Loved The Tavern in the hotel. Loved the Hotel and will definitely stay there again. Right near the Alamo and that area is really nice. Really an authentic area hotel you would think of when staying near the Alamo. Easy to walk everywhere. Right at the Rivercenter mall which is nice. Easy walk to the Riverwalk. Great rates. Clean room. Was able to check in early. Absolutely no complaints!

Everything was perfect. We were able to check on early and enjoy the pool. We walked around the mall across the street and the Alamo. We were even able to go have breakfast nearby on the scooters. We didn't know if we would make it back before chec out but we were alot to be a little late on check out. Overall, ot was a great stay as usual.

We never got to stay there worst customer service. This guy name Jesse was unprofessional. Rude as hell. We had to stay somewhere else. I was so upset. I won't recommend that hotel

Perfect Hotel for visiting downtown SA.

Extra fee for parking. Not ADA accessible. Room smelled like moth balls