Crockett Hotel

Easy check-in and front desk is very accommodating. Nice restaurant at the hotel. Walking distance to the Alamo.

Very nice, well kept historical building that is in a good location for downtown and the riverwalk. Parking is the main drawback. Plan on an extra $50-60 per day for parking during your stay.

It was nice, me and my wife enjoyed the getaway from our kids

Always a great stay! Definitely will be back.

I love the hotel, very old fashion but a little scary

Amazing all around. Will be back for a more extended stay

Great location, tours, bikes, public transportation right outside. Great view of Alamo outside window. Room itself was decent a typical bed and bathroom BUT the water in shower goes from ice cold to hottest possible during shower and AC was horrible. We had 4 different guys come look at our AC every single one was very friendly but gave us completely different answers on what the problem was, one guy even cleaned out the pipes from the rooms ceiling and NOTHING worked for 5 minutes and back to hot air. Front desk didn’t care, not even an offer to change rooms. Offer valet parking it’s crazy $60

Historical atmosphere. Perfect location. Best price. Would have liked the restaurant to stay open a little longer- but great stay!

Clean and convenient. Staff was great.

Historic vibe, friendly staff.

0

Great location I was here for a Real Estate conference and it met all my expectations.

The location is convenient

Good location.

Easy access to all amenities.

Very good

Best stay my wife and I ever had. Being in our 70s everything was with in walking distance. Alamo, River walk, and all attractions related to them are within 3 to 5 min walk.

Location Parking price, ridiculous.

Location was great Small rooms, needs lots of updating, and always lots of construction going on. Valet parking overrated and expensive.

We had asked for a two bed room and upon check-in they said it was booked under a queen and charged us an extra $20. Parking is $50 a night and although there is a good size fridge, there is no microwave.

First time staying at the Crockett Hotel, really enjoyed our stay. Room was nice, clean and cool. Walking distance to the Alamo, River Center Mall, River Walk and Mi Tierra. Price was decent. Will stay again.

Hffh

Very good

This property might be our "go to" until the Menger gets the A/C issue fixed. The Crocket has a great location, attractive, clean facility and nice amenities.

Location was perfect for visiting the Alamo next door and walking through the mall across the street to get to the Riverwalk. Staff were all friendly and accommodating and we liked the semi-secluded pool area. Historic hotel didn't have a lot of conveniences (not expected) but seems tacky to charge for coffee at their "cafe". Excellent choice for first time visitors, especially the hop on hop off trolley that stops right at the door and highly recommended to get a feel for the area without time constraints. Smaller rooms, difficult parking, some rowdy guests, so probably would stay at a different location next time.

Very good

Good

Very good

It’s across the Alamo..beautiful Everything was excellent and cozy..I would like more smiles and greeting from employees

Our entire stay the a/c didn’t work. They changed us room and it wasn’t working either.

Nice would stay here again.

it was good

Stay again

Parking was a separate cost

Exceptional

right next to Alamo and River walk. It was a great location and the service was also excellent.

Exceptional

The front desk staff was amazing and helped us greatly. Hotel is beautiful and in close proximity to riverwalk/alamo shops and stores. Only thing negative I could say is pool is tiny and was dirty while we were there. Everything else was superb! Great price too. Would definitely recommend.

Very good

Location Pillows

Awesome place to stay if you like historical places. It is a nice clean well maintained piece of history that is close to everything on the riverwalk

It was a cool hotel close to everything. The only issue is parking is expensive

Is close to every bar and movies

Every visit is fantastic, great location and an amazing staff.

The property from the lobby looks nice but our room was extremely small. You could hardly walk inside the room. The tv was not working well and pretty old. The temperature in the room was hot and never got cold. We had to close the bathroom door to take a shower. The bathtub was not really feeling up with water. We will not be returning to this hotel.

The location was fabulous!! Within walking distance to everything and right next to the Alamo and Alamo Plaza. The smell as soon as you walked in the door was wonderful. I wish I could bottle up whatever that scent was in the lobby! The historical charm was wonderful. However, the beds were not very comfortable and I would recommend taking your own pillow (or maybe I’m just picky cause I have a bad neck). The carpet was very dingy and stained.

Muy antiguo muy sucio una mal olor la carpeta no lo recomiendo por el precio encuentras algo mejor

This hotel is beautiful, closely placed to nearby attractions, includes a coffee shop and even a restaurant with a bar. Staff members were not very welcoming. Also, the $50 hold I was told I would have per room is actually $75. Not a huge deal, just incorrect information from booking.com.

Exceptional

Kind, professional, and friendly

We were excited to experience a stay at the Historic Crockett Hotel. Everything was excellent and the proximity to other attractions was perfect.

Amazing hotel, friend and helpful staff, location ideal, and loved it’s history!!!

Everything was good

The place was very close to things and that was great, but the pool was small.

Location Staff

Only complaint was that they overcharged the bill.

We enjoyed the stay at the hotel and definitely want to come back. It is close to plenty of shopping and the riverwalk as well. We ate dinner at the hotel as well which made it very convenient. There were even bath robes in the bathroom closet. It was perfect.

So historic and right in the middle of where we needed to be! Everything was excellent

Great location for food and activities. Clean room and VERY friendly staff.

Could install a key access or security watching.

I was surprised by the hotel, we loved our stay

Check-in was quick and easy. Found the room to be clean and satisfactory. Around edge of the bed they were large hairs on the floor that tells me that not much put into cleaning the carpet. When we return to the hotel late in the evening, the air conditioner was not working. And repeated attempts to contact the front desk from the room phone remained unanswered. Attempts to contact the hotel from our cell phones also remain unanswered. It was so late we endured it. But it was a miserable night sleep. In the morning finally got front desk first they told me they couldn’t really be reached by the hotel phone. The best they could do was comp my parking. The bar was nice and the live music was wonderful.

Room was very clean and comfortable. Also, our room overlooked the Alamo.

Everything about this place was great except we noticed fleas in our bed the morning we were checking out. Didn’t realize this was a pet friendly hotel so that was our mistake.

the swimming pool was very dirty so we did not get in ............

Historical hotel convenient to local attractions and shopping. Lots of Alamo history and art to prepare you for a visit there. My room was small but comfortable.

The staff was wonderful; including the Tavern employees/bartenders. Very inviting, comfortable and safe. Eduardo, Angelica and Melissa were outstanding in their welcoming presence and hospitality.

The only problem we had was getting coffee from a cleaning lady , lol she was a little snarky about it

Didn’t have a working TV for the first 24hrs. Bed was hard, but nice pillows. The price of the mandatory valet parking is ridiculous. Rooms are very small. But location is perfect.

Clean room, good for the price.

Grey location

Cannot beat the location. Literally steps from the Alamo. They can actually walk to the Alamodome for concert/events. Hotel itself is OK, rugs are a bit dirty in the rooms and my coffee maker did not work. Front staff very friendly and helpful. If you’re OK with average appearance inside in exchange for excellent location, you should be satisfied

Everything was great , just sheets were lite blood stains, parking is ok. But place and staff were plesant and very kind

The staff were always very helpful and quick with responding to issues. The rooms could be better maintained. The lamp was disconnected, there was some dust on the sheets.

Great hotel with excellent value and convenient parking. The hotel also features a fascinating collection of historic photos of the Alamo, adding a unique touch to the stay. Has a coffee shop and cafe. Definitely stay here again.

The room was spacious, and clean! Only downside, our room was overlooking the lobby, but other than that our stay was comfortable. The rooms DO NOT have microwaves but there are public ones for use! Ours was on the second floor. We loved our stay and will more than likely return if we travel again to San Antonio in the future!

We’ve stayed here several times in the past and always had a good experience. This visit did not meet our expectations. The room (queen bed) was smaller than expected (room 211). We’ve had a larger bathroom on a cruise ship. Only one person can fit in the bathroom at a time. Pretty sure this is a room for one person, but 2 can manage in a pinch. Location of the room was awful. Didn’t know at check-in that we were right over the tavern with nightly live entertainment until at least 11pm. It was very loud and made getting an early nights rest impossible. It’s also an inside room so you have to keep the shutters closed completely when you are in the room or folks in the lobby or across the lobby can just look right in (pro tip - get an even numbered room). We were told at check-in that the room would be serviced on the third day. When we left that 3rd day morning the room servicing folks were down the hall. Came back to the room late in the evening to find the room just as it was. Completely untouched. 3rd failure for Crockett on this trip. I doubt that we will ever go back.

Atención al cliente

I thought it advertised free breakfast. But no. Room was small - no black out curtains-lots of light from the hallway too. Shower had variable pressure and temperature. And the pool is next door at another hotel. It was convenient to the Alamo.

There were a few downsides, though. Parking was valet only and cost over $100+ for our stay, which was much more than we expected. The hotel pool was also closed due to "it being cleaned" so we had to use the pool at their sister property across the street. While it was nice they offered an alternative, it wasn’t as convenient. The beds weren’t very comfortable, so we didn’t get the best night’s sleep. I’d also say this hotel is better suited for couples or adults looking for a getaway rather than families with young kids. On the positive side, the restaurant downstairs was delicious, the shower had excellent water pressure, and the air conditioning worked perfectly it kept the room nice and cold, which was especially appreciated during the Texas heat. One thing that surprised us was that housekeeping never came by to make the bed or refresh the room during our stay. We didn’t have a “Do Not Disturb” sign on the door, so we had expected at least a quick housekeeping service. Overall, we really enjoyed the stay.

My concern after staying in The Crockett each year for the last 20 years is the maintenance of the rooms. There was no complimentary hand soap, lotion or water bottle that is traditionally in a hotel room. The A/C fan had a wicked rattle that kept me up at night. It is one of the updates that need to be made to the historic hotel in order to keep customers coming back.

I loved it very clean and valet was great

The staff was great but the parking system needs an overhaul, you shouldn’t have to pay to valet your car it’s fine to be an option but it shouldn’t be required to have assurance it won’t be towed. Other than the parking the hotel itself was fine and I’d stay again if they changed the parking system!!

I love staying here because everything is is a walking distance.

Great clean room

Parking and valet charges was outrageous

This hotel is so rich in history and really is unique. The staff was charming and overall this place and city are clean. Would stay here again. The view of the city was gorgeous at night.

Air conditioner didn’t work. They moved us to a different room but the room was tiny and not what we booked

Traveled w a teen. He liked the pool. Hotel is in a nice area across Alamo . Breakfast is not included at all. They have. A small coffee shop and a rest bar tavern which is really nice decor. Hotel overall is well maintained on their deco rooms are not the best. Carpets are stained and elevators are tiny. Except noises at night si ce it’s close to highway. Also very sketchy around at night so many homeless and not enough security. Mall is also next to it and parking lot is expensive along with their valet. Overall we enjoyed it but I wouldn’t stay there since it’s a bit sketchy at night. Old vibes experience only.

Well they charge 150 dollars for incidentals and you wait 5-10 business days to get it back. They also charge parking! But you can use the 150 that goes toward it. But parking for two nights is 56 dollars a night! Ridiculous and wish I would’ve known.

The restrom was not very clean and de carpert corners to .

Rooms carpet was filthy and the bathroom tub was not draining well.

I loved all of the historical decor! The tile in the elevators was lovely.

Nice hotel in the center of most the activity in downtown San Antonio. Wish you had cheaper parking. No ghost this time. I will be back. 👍

Our room was ok. The bathtub was partially filled with water but all we had to do was take the stopper out. There were no coffee cups in the room. We had to use the water cups. The carpet had stains on it and looked and smelled old. Asked housekeeping several times for fresh towels and never got. (I am bilingual so I did ask for in Spanish as well.) We’ve stayed here before and the service and room was better than this 3 night stay. But the front desk staff has always been friendly and very helpful.

The AC did not work in our room and the TV was going out we finally got moved rooms the last night of our stay the whole 7th floor it was like the AC was out the hallway was even hot it stated 88 degrees in the hallway rooms ran 78 even at night

Desk clerk needs to know about parking details.

My so. And I had a quick mini vacation and stayed here…we absolutely loved it. Location was great and staff members were super helpful.

The location is the best part . Walking distance to many popular places . It is old and not fancy at all but we liked it! Very affordable for the location .

I love staying here when in SA. The bar has a good selection of food and drinks. The hotel is in a great location. It’s a beautiful building with tons of history. The rooms are very nice. Cold ac, nice bedding, good water pressure.

This is an older property but clean. There was a leak in the ice machine on the 3rd floor that left the carpet wet. The staff was very helpful. It was noted that there would be no hospitality service during the stay. However, additional towels were easily provided by the service staff.

The very start as we drove up. The valet staff was GREAT. Checking in the front desk was GREAT. The staff in the tavern, and breakfast bar GREAT. The room was excellent and very clean. The food and drinks were perfect.

room had a leak due to rain and they refused to change out our room. comped one night.

The Crocket Hotel has only valet parking available for their hotel which will cost you about $45-$60 per day. They charge a daily deposit of $75. Upon our arrival we had to report to the front desk that our shower tub would not drain and our conditioning was not working correctly. They did not send someone to help with the issues so the second day I made another attempt and was able to get the issues resolved.

The bed had two flat sheets, no fitted sheet. The light above the bathtub was hanging down by an electric cable. There were stains on the pillow cases and bed cover. There was always noise coming from the lobby atrium (talking), especially music from the Tavern that went until 11 at night. It wasn't truly terrible, but I would never stay here again. There are too many better options in the Alamo district.

Great location right in the heart of San Antone downtown. Right across from the mall and The Alamo.

ok

The rooms, especially bathroom could use a deep clean, and the air conditioner seemed to be working at minimal capacity. Overall, It was an ok stay, bed comfortable, close to Riverwalk, shopping and dining

Room was clean and well kept… hallways were hot! Staff was wonderful!

The staff was nice, but their availability was limited it seemed. My family stayed six nights, but every time I wanted/needed fresh towels I had to ask. The last tome I asked for towels we never received them. We were left reusing towels from night before. Granted, I was told upfront no one would clean the room till we left. We were left with overflowing trash cans and a pile of towels on the bathroom floor. I could see this being ok for a person only staying a few days but someone staying more than 3 days their room could use some help, fresh towels, emptying of the trash can, that can go a long way. An added bonus would be to have microwaves in all the rooms not just one per hall. Over all the stay was pleasant, but the things mentioned above would make it so much better!

I love how close it was to the Alamo, nice and clean on top of that all the staff was super friendly. The bar and food was bomb as well. Highly recommend.

The room was very old but clean there is no breakfast provided in the payment

One of our pillows smelled of body Oder. Hair was behind the toilet. Little hairs were on the small towels

The property was very well maintained and the hostess was super helpful even though my room was not ready she sped the process up and took care of us

So close to everything downtown and very friendly staff. We love it here.

The staff was amazing and so were the rooms.

The staff was OK . but being there at 5 PM and having to wait an hour for our room to be ready not so good!!!

The Crockett Hotel was great. Our check-in was slightly delayed, but the gentleman at the desk was very accommodating, stored our luggage for us and then took it up to our room when our room was ready. We went over to the Crockett Tavern and grabbed a late lunch while waiting. The location is great if you’re wanting to do the Alamo and be downtown you’re close to the Riverwalk. There was a lot of construction which no reflection on them, but it didn’t make it hard to get around and park. Our room was huge. It was clean oddly enough. There were several chairs in there, but none of them faced the TV but we weren’t there to spend time in the room. I was a little surprised. I got up early and went down to get coffee, and the coffee shop did not open until six which I thought was a little late The icemaker on our floor did not work and there was not vending on every level and you can’t buy a Diet Coke there which was a big concern for me. We were directed to the Walgreens three blocks over other than that great probably will stay there again our next trip to San Antonio.

Room was quiet and clean. Hotel is older and could use upgrades, but is well maintained enough that is be even much of a tight thought. Beds comfy, good shower, clean. The gentlemen at front desk was lovely. Tavern was great. Although I asked a girl who worked there if that was the Alamo right next door, and she had NO IDEA. I was a little dumbfounded, but that speaks to that generation and not the hotel. Parking is expensive and added an extra 59 a night. We tried to self park but the lot was trying to charge us even more. The valet guy was new and didn't know about the self park. Coffee was ok, didn't have decaf unless you ordered the espresso, which was not very good. It did have a Coffee maker in the room. Walgreens was a 10 minute walk. Nice area, very tourist but this hotel is right smack dab in the middle of it all. Excellent location and I would stay again.

The customer service attended was the worst we have ever received; we decided not to stay at the hotel and requested a full refund. I hope the hotel takes action regarding this, as that person needs training on how to treat customers; he was extremely rude to both my wife and me. His name is Eduardo Alcantor; he refused to give me his name, so I found it out through the valet parking attendant.