Courtyard by Marriott San Antonio SeaWorld - Westover Hills

Everything was great! Chris and Izzy at the front desk were superb.

The gym has a Peloton bike, which is great. The pool was fine — with indoor and outdoor hot tubs. Overall, the property is well-maintained and the staff was nice. Just wish the breakfast options had been better.

The room was clean, and the hotel staff was kind and attentive.

Didn't expect to pay for parking and my room was ADA compliant and was in a noisy location. Bed was very soft with a valley in the middle

Staff was friendly but this place shows its age. Room was musty and smelled eeky. There was a huge tarp covering the hall and loud construction noise.

Very clean room and helpful staff

Great location. Clean & quiet. Really enjoyed our stay. I wasn’t expecting to pay for parking, but it wasn’t bad at all.

If you are looking for a noisy room from freeway traffic and the old fashioned cooling system This is the place to stay. The room was dusty and we got a moldy shower. The pool and jacuzzi area were broken and dirty plus it has all the signs that there is no maintenance given. General Staff and kitchen staff were unhelpful and the food/drinks was super mediocre for the price charged.

Property was clean, lots of parking space. We had 2 rooms one of them being huge lots of space. Rooms were clean, equipped with mini fridge microwave and coffee maker. We got there at 11am and they gave us the room key right away because the room was ready. Our flight was later than the check out time and the let us stay in a room for an extra hour waiving the fee. 20 minutes from the airport, 3 minutes from SeaWorld and 15 minutes from lackland airforce base. I would definitely stay here again.

Pay for parking, first time I ever had to pay for parking at any hotel.

Pay for parking, first time I ever had to pay for parking at any hotel.

A microwave in the room would have been a nice touch. And why such a small T.V for such a nice place to stay. No free breakfast and prices to eat on location to expensive.

A microwave in the room would have been a nice touch. And why such a small T.V for such a nice place to stay. No free breakfast and prices to eat on location to expensive.

The room was spacious, but disgusting. Stains on the pillow cases, even the spare ones in the closet had stains. The couch had stains. There was leftover trash, random used straws in random places, used toothpicks on the headboard. No conditioner in the shower, the toilet paper looked like it had been clawed at, the light switch is coming off the wall. And we wanted to wind down in the hot tub after walking around all day at Sea World, but it was freezing. Chris was cool at check-in, but the guy who checked us out barely even looked at me, didn’t ask how the stay was, just took the card and said, “Receipt will be emailed”, and didn’t even look up. This place is extremely understaffed too. Very, very disappointed in our stay here, especially for how much it cost.

One thing I did not like was that I told the manager if there was a handicap room because my father was having a heart procedure done in the morning and he tried to help us out, but that construction and not being told which elevator to use had me somewhat upset because my dad had to be walking all over the hotel because the room we were staying in was blocked by the construction! So disappointing. But other than that everything else was good and as I mentioned before the young man Chris was very helpful and always with a smile

The location is good and the staff was very friendly. Rooms are spacious and clean. The hot tub was not working when we got there is the only negative. We ended up ending our stay a day early and the staff was very accommodating allowing that. I would stay here again.

First custodial. On second day we asked why nobody cleaned the room and were told that it was to be done every other day. On day 3 the cleaning person came after my daughter had already taken out trash. The cleaning person made the bed and dropped off a pile of towels. That is all. Did not even wipe out the bathroom sink. The worst part was the shower. I need to have a handicap shower as I am unsteady on my feet. That is what the reservation said. It was ridiculous. One end with a seat and small safety bar had no faucet or sprayer. The end with the shower head had one vertical bar for getting in. It was so shiny I had to put my hand over the shower curtain to be able to grip it. The bottom of the tub was slick as glass. We asked about changing rooms and got a big no. They told us they had a shower chair but it wouldn't be sturdy enough for me. I weigh 175. I went 2 days with just a wash rag bath. The lobby reeked of petroleum distillate, likely carpet cleaner. The desk clerks were really good at acting friendly while actually doing nothing for us. I hate that.This was the worst hotel stay I have ever had.

Great location and great facilities for a great

The hotel was really nice and elegant, the staff were very welcoming!

The hotel was really nice and elegant, the staff were very welcoming!

Chris at front desk was very helpful. Would like more light in the room.

Chris at the front desk was very helpful

Perfect

Chris was awesome at check in

Chris was awesome at check in

Dresden, the server at the bar was excellent and so was the food!

Nice

Pool clean and big I spent a good time there and rooms were very comfy and clean . Thanks

You should not have to pay for parking if you paying 200 + a night and breakfast should be included

My wife and I weren’t able to get sleep because the people above us were very loud so we called security to talk to them but the noise never stopped so they next day I asked to speak with a manager and they pretty much said there’s no way they could issue me some sort of refund so the stay so they’re weren’t very helpful and she also lied and said she called up to our room and talked to my wife which was a lie cause I’m the only one who talked on the phone that night just overall a bad experience

For a summer weekend, the swim up bar did not open until mid- to late afternoon on Saturday.

The halls you’re hit with that sour smell. The room was clean however the toilet was clogged. We called front desk for repair and the next morning they did repair it. The bistro messed up our entire order and tried to place blame on my daughter for getting the wrong bag however that was the bags the kitchen person assured her belonged to us. Then came the complaints of noise which coincidentally felt like ok let’s label them as problematic because they have complaints of the property and food so we’ll say they are a problem to the other guest. Regardless we had two neurodivergent children with us why put us on the fourth floor knowing some kids cannot help making noise or walking hard. I will never stay here again.

Buena atención! Y muy buen lugar tuvimos una bonita experiencia

To loud at the pool area, fighting couple next door. Recommend closing pool at 2200.

To loud at the pool area, fighting couple next door. Recommend closing pool at 2200.

room was good, staff was amazing, alberto and chris helped my family with any questions we had! super friendly and attentive.

El cuarto estaba súper limpio y la alberca también… Solo como nota cobran 10 dólares el estacionamiento por noche.

Close proximity to sea world I had a reservation for a room that was booked weeks in advance, when I arrived to check in, I was told they no longer had the room I booked, when informed that I had a reservation, I was told it was first come first serve. The room they gave me, the water heater was going in and out when taking a shower.

I liked everything about this place. It freshly remodeled. It was all good. NA

Staff were the best

Close proximity to sea world I had a reservation for a room that was booked weeks in advance, when I arrived to check in, I was told they no longer had the room I booked, when informed that I had a reservation, I was told it was first come first serve. The room they gave me, the water heater was going in and out when taking a shower.

I liked everything about this place. It freshly remodeled. It was all good. NA

Staff was friendly The room was filthy and in disrepair, the walls were paper thin and you could hear everyone around you, the parking lot was a disaster with dumpsters and renovation debris, it wasn’t clear that parking was an additional charge before or during check-in, and there were no desirable amenities on the property

Staff was friendly The room was filthy and in disrepair, the walls were paper thin and you could hear everyone around you, the parking lot was a disaster with dumpsters and renovation debris, it wasn’t clear that parking was an additional charge before or during check-in, and there were no desirable amenities on the property

Property was clean and in a good location No hot water. Shower was completely cold.

Property was clean and in a good location No hot water. Shower was completely cold.

It was a great stay. The front desk employee named Chris made my family and I feel right at home. His customer service is excellent. I would definitely stay here again.

Room was clean and spacious. Perfect for our overnight stay for our SeaWorld trip with the kids. Will definitely be staying here again!

Apparently they only do housekeeping every other day. So if you’re staying there for the weekend Friday-Sunday don’t expect to leave for the day and come back to a clean room with new towels. We used up all the towels Friday night after spending the day at seaworld and we went back to the park Saturday morning and came back Saturday night and the room was still not made and we didn’t have any towels. You have to ask for new towels. My wife also went down stairs in the morning and there was no breakfast. I usually don’t write reviews but if I’m going to pay 400+ dollars for two nights the least you could expect to have is clean towels and free breakfast in the morning. I’ve stayed at hotels for half the price that have those things. I wouldn’t stay here again.

I booked 3 different rooms on 2 different floors for me and my family, for over $1500. None of us took a hot shower. Let front desk know about it and they it was fixed but it wasn't. From Thursday to Sunday house keeping didn't step foot inside any of our rooms. Guest just started setting their over flowing trash in the hall. My special needs daughter had an accident on the sheet. When I asked housekeeping for another fitted sheet, of course she never came. We hade soiled linen and trash inour room our whole stay.

Great food, nice room, h the bar tender knew how to mix a real drink

1st Upon arrival, the place looks nothing like the pictures online. 2nd the room we got was next door to undergoing construction there was at the hotel. 3rd we wanted to check out the pool and the water was very muggy and didn’t look clean whatsoever . There was lots of mold in the ac vents and Worse thing is that on top of paying way more than other nearby hotels , the parking was still not free want we had to pay. Overall a terrible experience and would not recommend this to anyone .

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Great place

Best part was 10 min drive to SeaWorld and kids enjoyed the pool. Other than that its probably time to upgrade the 20 yr old TVs throughout the hotel.

Good

Pool manager yelled at and scolded my 8yr old son on his birthday trip. Asked to speak to the manager and he proceeded to cuss. I would never recommend anyone with kids ever stay at this hotel. Upper management has still not returned my calls and is dodging my booking company to issue me a refund

Upon arrival the staff was very informative and friendly. We had a king size bed and sofa couch room, but upon arrival the Ac in our room was not working. We gave it some time then asked the front desk who sent the Hotel Engineer up to check it out. The air unit was going out, so he worked with the staff to get us I a new room. We ended up with 2 queen beds which was fine. In the second room the tv would t work but we didn’t plan to use it so it was fine. The Bistro for dinner was very good! My spouse had the Ribeye steak and it was soooo good! Overall our stay was very pleasant and the staff was wonderful. Also it was convenient to easily get to and from Sea World as well as several good restaurants.

The pictures were obviously taken when it opened. It’s not as bright and beautiful. I don’t think the swim up bar has been used for a while. For the price of this hotel and the fact that you had to also pay for parking and breakfast and a cooler it’s not worth it. The gentleman at the front Chris was SO HELPFUL. I had read a comment from another quest that they had issues checking in after midnight. Our flight was delayed by 3 hours. I called the hotel and Chris assured me they would not cancel my reservation and he actually checked me in so when we arrived at 3:30am it was so much easier.

NA

This was a really nice place with super great staff. The only reason I gave it a 4 and not a 5 is because the beds were not comfortable at all. We didn’t sleep well. Even the kids had trouble sleeping because of the beds and usually they can sleep through anything.

Room was dirty and also smell bad try to get change to another room they were very rude and told me they couldn’t do anything about it was very disappointed other then that everything was great bar was good pool was good and clean

Starbucks was only open certain hours during the day. There were ants in the bathroom. There was construction right next to us. It was only loud one day. Pool is nice and big. Parking is paid and located in the back lot unless you’re lucky to find a spot in the front.

A

Nos fuimos muy decepcionados fuimos con una niña y me dieron una havitacion al lado de una construcción con olor a polvo.y a pintura qué se sentía en todo el pasillo la habitación la hicieron una sola vez de en una semana y a mi madre nunca pedi.las habitación juntas y me dieron una en el 3 y otra en el 4 y ni nos dieron la despedida no se lo recomiendo a nadie.la única amable la bactender joven del bar

Overall, it was an excellent stay. 1 thing to note however, the entire outside back patio where the pool was was absolutely crawling with roaches. They were literally everywhere I looked. But again, other than that, everything else was perfect. Thanks

Awesome staff, great Bistro food and nice pool. Room was very clean. Close to base for graduations and other events.

Parking is extra and monitored. That was dissapointing.

The pool had poop in it and they didn’t shut it down after being notified. There was poorly painted repair work around whole faculty. The pool had wood rot exposed. The bathroom fixtures were rusty in the room. Just a poorly kept hotel for the price and advertising its “sea world” to entice customers to stay there. Will not be staying here again. I’ve stayed at numerous hotels at all different price points and this was the worst.

Family friendly hotel. Enjoyed food onsite and pool.

Room was not what I expected also nothing with was stocked no towels no tooth paste

The biggest issue was housekeeping. We were told rooms are not serviced until after a four-night stay. During our visit, our trash was never emptied, we had to request clean towels, and we even ran out of toilet paper and had to call the front desk for more. Basic necessities like these should not require guests to ask. We were also disappointed that the swim-up bar wasn’t open on our first evening. Since we were celebrating my husband’s birthday, it was one of the amenities we were looking forward to enjoying. The pool area could also use better maintenance. The windows overlooking the indoor pool were covered with what appeared to be hard water stains, making them look dirty and taking away from the overall appearance. Customer service was inconsistent. Cris was outstanding—friendly, welcoming, and genuinely helpful. He made us feel valued as guests. Unfortunately, not all staff members provided the same level of service. Overall, we left disappointed. We expected better housekeeping, cleaner facilities, and all advertised amenities to be available. I hope management addresses these issues so future guests have a better experience.

Hotel was ok - but was told we could park anywhere and we all woke up to tickets on our cars for parking.. not ok!!!

Parking is not included. Good thing 6min away from sea world.

Excelente all the stay i loved

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Muy bueno todo muy limpio

From the three nights we stayed they did not clean the room even once we had to ask for towels and conditioner I stay at other Marriotts in the pass the experience was way better.

Clean, well-appointed room, great view, cordial staff

Overall, hotel was very awesome. Staff was very attentive.

We had a great experience at this hotel. The entire property was very clean, from the showers and guest room to the beds, carpets, and common areas throughout the building. The staff (Chris) was extremely friendly, welcoming, and always willing to help. The only downside was that the shower water did not get cold; it was mostly warm to hot. Other than that, everything exceeded our expectations. The location is very convenient, with easy access to Target, Walmart, H-E-B, and plenty of restaurants and fast-food options nearby. The property also has three pools, including a kids’ section, which was a great feature for families. We have stayed at other hotels before, but this one was one of the best experiences we’ve had. I read through the reviews before booking, and while most were positive, a few guests mentioned the hotel being close to the expressway. We personally did not find it to be a problem. We only noticed traffic noise occasionally, mainly from larger semi trucks. There is a parking lot fee of $10 per day, but it was worth it as there are several security cameras and a security guard. Overall, this was an excellent stay, and we would definitely stay here again.

Excellent stay. The rooms and the hotel are very clean. Check in with Brian was great, he was very friendly and helpful. Chris was also very friendly, helping my family navigate through the hotel. The pool was well maintained and Brian was a great bartender at the poolside bar. Will definitely stay again.

Our room was very warm and uncomfortable and it took several hours at the lowest temp on the ac to get it comfortable.

yes

Our air didn’t work well the first night then on the second day it went out while we were away. Got back to the hotel at 11:00pm and asked for help, they came up and “fixed” the air just for it to stop working again almost immediately. They said they would switch our rooms and they had forgotten about us for about 30min. When we got to the other room it was great until it started raining and there was a leak it the ceiling. The pool is great though.

Amazing place there are many restaurants just around the corner. I would definitely say here again

Everything was going great until it was shower time the water pressure was non existent. That’s a major issue! Getting back from the heat or even the pool you expect to come back and have a nice relaxing shower but the water pressure had other ideas. Never have I ever had such a low water pressure in any of the cheap hotels I’ve ever stayed at but to have it in the courtyard by Marriot is wild! I hope this issue is resolved for other guest.

This place was excellent for a 3 star hotel, I would even go ahead and rate it 3.99. Great place for family with kids who just want to get away and enjoy a pool food and drinks. Definitely be my first choice next visit, if on a budget.

check in was fast, room was very clean and cozy, great location. Close to Sea World, and the pool was very nice. Excellent stay.

The bed is not kid friendly. It has steel on edges. My baby got injured when he hit the bed.

Room was dirty with other peoples hair in bathroom and on sheets. Pool was dirty but open. Charged for parking through 3rd party app. Some outside event was being held so parking was non existent even after I had to pay for it

A perfect hotel in every physical way. I had a problem with the charge that appeared on my card, but it was quickly fixed when I complained. Therefore, I suggest you check your card statement afterwards.

We love how close this hotel is to sea world! Newly renovated, parking was a bit of an issue due to something going on at hotel wish I would have known prior to arrival.

This hotel is under construction! None of the pictures on Expedia match anything that this Hotel provides. Everything is outdated. I stayed with two handicap people. One of the elevators wasn’t working, so I was forced to push my handicap Sister to a working elevator while my father followed behind having a very hard time walking on his own with his walker that distance . It was the hard and inconvenient for me to try to wheel around my handicap sister and make sure that my dad would not fall around all of their construction this Hotel. Hotel does NOT match Marriott standards whatsoever! There were broken bathroom doors, washing machines in the area provided for filling ice, made it impossible for a handicap person to even get into! My dad couldn’t use his bathroom fan because of the loud noise it was making. They were cutting down palm trees directly over the pool area on Friday at 1 o’clock in the afternoon . I was horrified to go back and find my sister covered in sawdust! They just started cutting trees over her!I tried to speak with the manager, but as soon as I started this is not Marriott standards. She became extremely upset! I explained to her that I threw away chlorine bottles that were left out at the pool and both doors we let open on the pool maintenance rooms?! The hot tub outside didn’t work for $1600 I would expect a little more than what we received. The general manager was very very rude and disrespectful when we went voice or concerns. Very disappointed!

It was a great stay

loved this place , felt so welcome! will definitely come again .

👍

Room was clean and updated enough but could’ve been better. Main issue was no hot water! Tepid showers so if hot showers are important to you stay elsewhere.

The staff was extremely helpful and friendly. The hotel location to Sea World was close and only 15-20 min from the Riverwalk. The outdoor pool is very family friendly. The only recommendation I have is for the Bistro. The bartender was super friendly and not her fault , but our nachos and kids grilled cheese took over one hour to be delivered and it was cold. It would be better just not to serve food if this is how long it takes. Other than that, this is a great place to stay and I will stay again!

Muy bueno el hotel

No bueno.

Awesome place next to Sea World. Only thing that was bad is the parking. I would definitely stay again though.

The room was very clean! Loved the updates inside. Miss the inviting color of the outside however. Would still stay here again!

Great clean and nice place to stay.

there was lots of bird poop and nowhere during the booking was it said that they charge you per day to park your car on their lot.

The location is excellent. If you are looking for super closeness to Sea World, it's great. Considering this hotel is in the "budget friendly" category it is disappointing they do not have free breakfast and shocking that they charge for parking. We have stayed at several other hotel chains similar in price and get free parking and breakfast. So this sadly, is a one and done for us.

Good service

The pool was wonderful! Indoor and outdoor. The location was perfect for us to get where we needed to be.

Rooms were very spacious and clean. Pool and balcony in too was very nice. Would definitely stay there again when in San Antonio.

They didn’t have housekeeping room was in terrible condition there was no one at check in waited for 30 minutes before we could find some one. Really bad experience. No parking always full horrible

Lost Clothing

I had a really great experience staying at this hotel. From the moment I arrived, the staff was welcoming, friendly, and quick to help with anything I needed. Check-in was smooth, and I appreciated how clean and well-maintained everything was.

Way too many kids in the outdoor pool who weren’t being supervised .

I would for sure book again

It was okay

The pool was ok. I stayed for 2 nights and my room was not cleaned on the following day. Also did not stayed at the room I choosed online.

Looks like it was undergoing a renovation. Elevator buttons not working, seams in wallpaper, ceiling tiles missing

Found an unopened gallon of Lactaid in the rooms refrigerator, a full cup of soup too, plus two pairs of socks on the floor. WiFi only worked until 8:00 p.m. and never did work the next morning before we checked out.

We were given a room in an area where renovations were being done

Everything was very nice- from the lobby, to the room, the pool, and the staff. Will stay here every time we visit this area.