Courtyard by Marriott San Antonio Lackland

Pleasant

Clean room, very roomy, we loved our stay

Called ahead of time and the pool and hot tub were closed, only reason we had selected to go here for my wife’s birthday. Reserved a balcony room as well, come to find out they only have 3 and said they were already taken.

K

This was an overall good stay for the price.

It’s a great place to stay very convenient right off the interstate, and hotel is very clean and modern, and there’s a bunch of restaurants and shopping malls nearby.

Let's start with a positive. The inside was clean. Looked they some was newly renovated. Room was clean. Tried to look out the window but was blocked because the window was so dirty, sun damaged or I don't know what. Looked possibly like dirt since I could see hand marks on the outside. The smell of Lysol spray in the room was overwhelming. So we left window open the whole time. The outside of the hotel looked like crap. The grounds around the fence was overgrown and trashed. They decorated for Halloween. So blood splattered hand prints all over the windows. Then decorated with large blood print that said help let me out. With a shadow of a body. Not good taste for kids. My grandson was fearful to walk in. The bed was the hardest bed I have ever slept in my life. It felt like sleeping on the ground. The sheets would not stay in the bed. They didn't fit or something? They kept coming off. The hotel is in a not so great area. Freeway noise and cars racing all night my grandson used the glass cup in the room to rinse his mouth. Thank god he didn't drink it. He said tasted funny. I smelt the cup and it smelt like detergent or a strong soap. The other cup didn't smell like this. Jacuzzi the jets didn't work. Pool was ok except for the brown marks on the bottom. Perhaps rust? But from what? So needless to say. We would never stay here again or recommend it.

There is not daily cleaning of room it is every other day. Someone from staff knocking at door the day we leave opening door checking in on things on our last day 2 hours prior our checkout time.

Nice hotel just wish both entrances would be open most of the time, safe parking lot, but I will say indoor pool needs a whole renovation it smells moldy but it does have lot of potential if they invest on that.

Good

Great hotel room was good

It started at the front desk. The woman who checked us in was very welcoming. When we come back to San Antonio we will stay here again..

The showerhead need to be replaced with something new. Water pressure was bad.

It started at the front desk. The woman who checked us in was very welcoming. When we come back to San Antonio we will stay here again..

The showerhead need to be replaced with something new. Water pressure was bad.

Loved the hotel! Would recommend renting a car though, Ubers were kind of expensive.

Very clean, comfortable, and quiet.

Great place to stay. Will return

Outside, need a renovation beacuse it's a courtyard and look old

Great Stay

It was nice and clean the room and breakfast was great!!!!!

Exceptional

All was good

Rooms The fact I was charge 1k for 3 nights

Rooms The fact I was charge 1k for 3 nights

no problems

Location, food

Comfortable room n bed. They did not provide breakfast even after paying more for breakfast. The front desk person was very rude, we were 3 families with each family of 4. All 3 family stayed in exact same room, but ended up getting 3 different amount as a refund for breakfast. One friend got 46$, other friend got 35, and I got 30. When questioned he was very rude, he didn’t want to answer any question at all. He spoiled the day and overall made mine and my friends kids and family in hunger. Complete lack of empathy.

Comfortable room n bed. They did not provide breakfast even after paying more for breakfast. The front desk person was very rude, we were 3 families with each family of 4. All 3 family stayed in exact same room, but ended up getting 3 different amount as a refund for breakfast. One friend got 46$, other friend got 35, and I got 30. When questioned he was very rude, he didn’t want to answer any question at all. He spoiled the day and overall made mine and my friends kids and family in hunger. Complete lack of empathy.

Nice place for the price. Was pretty quiet. Breakfast was not free and was not very good this visit. Understaffed could have been reason. Other then that nice place

Very good

Clean, safe location with nice, clean gym

The hotel was conveniently located to the Airforce base. The staff was very helpful.

Construction

Nice and clean Construction

I always book through Expedia and like this Hotel (Residence in by Marriott). I travel every 3 weeks. I dislike that I am charged for parking by Residence in by Marriott and that is not announced as "extra" by Expedia when selecting a Hotel. None of the other Hotels in San Antonio, TX have ever charged me "extra" for Parking and I've stayed at half a dozen.

The location for this hotel is in a great location, for shopping, out door activities and restaurants. The hotel staff was courteous. The hotel is clean and well maintained. Not to mention quiet and relaxing.

Things were well we didn’t indulge in the amenities. They had some shady looking security / Police officer patrolling the parking lot. But the hotel was good. No problems during my stay.

I checked in at night and the guy was very snobby. When I asked if they serve breakfast his reply was, “it’s not complimentary”. How rude was that. Housekeeping came on the third day and only replenish two face cloths. No bed was made, the bathroom ceiling had water stains and there was a huge spider web in front of the toilet. I would not recommend this Marriott it really needs to be upgraded!

The Starbucks

The room was clean. thestaff was freindly

The rooms are not clean.

NOTHING

Clean quiet friendly staff NOTHING

Passable

The staff was extremely helpful.

Location was in a neighborhood, But nothing out of the ordinary as far as the property.

The staff was very helpful and kind especially Ethal. We plan to visit again

Our room was 77 degrees when we arrived at 9pm. The room smelt like mildew. When I went to the front desk to ask for 2 more towels because I had put 4 adults on the reservation I was told “you will have to wait until tomorrow. That’s for housekeeping” by the front desk representative. It was terrible. The room was how until about 2am. I will not be staying or recommend anyone stay here until these can be resolved.

Our second stay here, and we'll definitely be back! Clean, quiet, and conveniently located near SeaWorld. Great place to stay!

The property is showing it's age. It's in need of TLC. Cafe was understocked and understaffed. Pool and hot tub were barely usable because the compressor was out so the air was highly chlorinated and painful to your eyes.

Love this location. Very friendly staff.

Pleasant

Black mold in the room !! Hotel smells too

Great people and services

The cleaning was not good at all.

Clean halls and room. Terrible bathroom, tile was broken, missing grout, dirty windows

They take care of me. I had no major issues and the people were quick and polite.

Staff was rude when weather went out

The day I arrived, Construction started in the Lobby. 50% was closed off.

Nice property, clean rooms, helpful staff. Bistro takes too long for breakfast and not really Starbucks caliber drinks.

Staff was helpful; place has a bad smell

El staff fue muy amable, empatico y muy servicial. Todo estuvo excelente. Agradecida por el servicio brindado.

Clean the bathroom better.

Rooms were a little outdated and it was kind of ghetto outside. There was security but the vibe was just off. Other than that no issues and the room itself and hotel were nice and staff was freindly

The room was clean but a little stuffy. We couldn’t get the room to a decent temperature. The bed was very hard. Overall, decent stay.

Clean rooms, but the AC was terrible.

This hotel is in a great location. THAT IS IT! … I switched rooms 3 times! First room had writing on the wall in the bathroom and a toilet that screamed when you flushed it. Second room had ants crawling out the heater. Maintenance came to fix it with a can of Raid and sticking paper towels in the vents of the heater. The third room I saw had a bad old mildew smell. Housekeeping advised because the hotel is old it has that smell they can’t get rid of in some rooms. Eventually, my child, and handicapped mother settled on the fourth room after a long day at Sea World, only to find dirty, mildew and mold in the bathroom the next morning. Luckily, we were leaving that day. I left mentally and physically exhausted from all the moving and the condition on the hotel. Definitely my first and last time staying at a Courtyard by Marriott, if this is how their hotels are kept and ran.

Can’t say enough about the staff. Very very friendly, outgoing and helpful. Even though this is an older property, it’s still a Marriott and great stay for the price. We were in town for an Air Force graduation and the proximity to Lackland AFB is amazing and easy to get back and forth. Definitely recommend and would stay here again hands down.

The best experience I have had yet with a Marriott yet

Room was good.

Hotel clerk, Spanic gentleman was excellent, friendly and great customer service. Fine I think.

Breakfast was good but only have one person taking orders and cooking so it took so long but it was good.

Clean room, friendly staff, free parking, wifi is great, location is great. We enjoyed our stay for our son's BMT graduation. There's restaurants nearby we had lunch at Vallarta it was great food. Overall, it's nice hotel and quiet environment. There's a small pool that we didn't get to use due to busy schedule, there a small gym, water refill, ice maker, laundry room. We enjoyed our 3 nights here.

Very polite as you walk in smells amazing and very clean rooms

Worst hotel I have stayed, I had an extra charge of almost 200 and we left the room clean and nice

Be nice to have like a continental breakfast or something

i like that the property was close to seaworld. the rooms we’re cleaned. .The beds were comfortable. I had a King Suite it was roomy. I loved parking was free and onsite. i did not like that the suites was not handicap accessible so it was hard for me to get my mom on and off the toilet. The side doors was not working. i had to walk around to the front although my room was on the side. Ms Ethel the front desk clerk was nice nasty. she was not helpful at all. Anything you ask of her was a nice no we can’t do that because u book through a third party. She would not even try to accommodate. i asked her could someone light the fire pit outside. it was no in a nice way. i don’t have a lighter. On the other hand when dayshift came in Ms Sonja would try and help with anything you ask. She was a breath of fresh air compared to the evening shift Ms Ethel. We didn’t eat breakfast or dinner because the freezer was broken and please don’t go there thinking you are going to be in a full fledged restaurant because it’s not.

Clean and quiet, with friendly staff and a nice lounge.

Nice place to stay

The room was okay however, I found debris in the corner next to the bed. (there was a Cheetos curl on the floor) Some of the front desk staffers were nice. The one staffer was very ill and checked us in not wearing a mask which she should have been wearing while her nose was runny, she was coughing and her voice was corse. Breakfast was pathetic, would have been better going to a McDonalds or Ihop. Example, I asked for a cup of Decaf coffee and was given an 8oz cup with a single shot of espresso in it. I asked the girl behind the counter "what is this" and she told me it's what I ordered, a Decaf coffee. She obviously didn't know the difference between Decaf and Espresso, then she offered to fill the rest of that coffee cup with milk. My sister and I stood there scratching our heads!!! So I would be paying for a cup of warm milk with a splash of espresso when all I wanted was a cup of decaf coffee. If they offer complimentary Reg coffee, why not also offer complementary Decaf? Parking was awesome. Very safe parking lot, lots of lights around.

Great stay. Room clean and the staff was great. Easy check in/check out

The staff that was there were all very friendly and helpful, but they definitely need more staffing in the food section of the hotel

Friendly staff, room was spacious & tidy

You can buy breakfast and coffee from the coffee bar they do offer complementary coffee. Very nice hotel.

Pros: location Cons: old and rusted rooms and pool, the bistro run by 2 poor ladies taking entire hotel orders customized to the last ingredient, couldn't eat there.

Pool water was freezing unable to enjoy.

Unfortunately, things escalated when we began experiencing what we believed to be bedbug-related issues. After two nights of itching and discomfort, we made the difficult decision to cut our family trip short and return home early. This was especially upsetting as this was a spring break trip for my daughters, and we missed out on planned activities and experiences in San Antonio. While the hotel did provide a refund, the response from management lacked accountability and empathy for the situation. There was little acknowledgment of the disruption to our trip or the condition concerns we raised. Overall, this experience caused significant inconvenience, loss of time, and added stress to what was supposed to be a memorable family vacation. I would strongly encourage future guests to carefully consider their options before staying at this location.

Very nice , friendly, clean , & I would be back to enjoy another stay.

We loved it the staying, just the pool temperature, but still had a great time

very pleasant stay at this court by Marriott. Staff was helpful and upbeat, especially the very late night check in manager.

Perfect to us.

Clean room

Big, clean room. Easy check in.

Nice staff

Very good

👎

Ethel checked us in and she was great! The bartender was a great conversationalist and any staff we encountered were so nice! Our rooms were very clean and I loved the layout, it felt roomy. The beds were comfortable and there wasn't a lot if noise from the highway near-by, thankfully.

Yes

Staff was incredibly rude. At one point the staff member refused to even look at me or respond when I tried to hand her a credit card. I asked her multiple times excuse me can you hear me? And she just said she wouldn’t reply to me she will only speak to a different member of my party. The evening person working was great (Rebecca I think) but Ethel was incredibly rude: will never stay here again.

Front desk

Clean room, great staff

Terrible stay, will never stay at this or any other Marriott again. Upon arrival the staff was all huddled in the back and one pointed to me. They were not attentive or helpful. The maintenance guy was probably the most helpful of all as it was hard to navigate where things were…one of 2 elevators was broken. It was so hot in our room we tried adjusting and it did not work my husband went down to let them know and no one came up. At this point we’ve been in this hot room for an hour and a half I have a one year old and a four year old their cheeks were flushed so I went downstairs to tell them, then they sent someone up only to let us know it was broken.

The room was great, the staff was amazing, especially Gilbert at the front desk. He went out of his way to ensure I had a great stay and made me feel very welcome. Give that man a raise! 10/10

Staff were great, room was clean. Just wish they had continental breakfast..

A few things weren't good. The bathroom wasn't ckean and had just 2 towels. The mattress was terrible, completely worn-out. There wasn't fresh coffee in the lobby although it said :freshly brewed coffee" in reality it was 100% cold the whole day. The people running the "bistro" didn't know how to prepare or didn’t have the ingredients for things on their menu.

Exceptionally clean and quiet. Excellent front desk service. Watch out for the $5 regular sized candy bars from the snack room, though. 😁 We had a very pleasant stay and would stay here again.

The hotel was good clean and good price however do not order food from hotel. I ordered a tougher parfait, fruit cups, oatmeal, and burritos for breakfast for my family and I. When we received our food that we paid $9 plus for each item had like a teaspoon of yogurt. Burritos were returned as it had one strip of bacon one small line of eggs. Like ridiculous portions. Oatmeal was only filled to 3rd of container with blueberries included. The fruit cups were only filled a 3rd of the way as well. Ridiculous.

Room was awful. Front desk was unattentive. AC in room does not work. awful smell throughout the hallways. Dirty pool. Do not come here.

Room was clean. Staff was nice.

Love the smell when I walk into a Marriot. Clean and fresh

Courtyard by Marriott was perfect in every way. My son 10 year old wanted to swim and this place has In door pool and hot tub open pretty late too!! Room was top notch. Staff was very friendly and kind. Well lit parking lot. Plenty of good parking too.

Room wasn’t clean and pool temperature was freezing no way to get in but staff was great

Whole stay there was terrible. I got no rest what so ever. We had no water most of the time I had to shower on their terms. They had a water leak and no one ever knew anything and they said I could not complain to anyone because it was booked as a third party. Horrible horrible situation. Sad that no one really cared. I don’t understand how they would leave us without water. If that was the case they should have let us know and we would have stayed else where. It seemed like we were the only ones there

Gates closed super noisy dirty fitness exercise area

In general, all was outstanding...

Yes

Very comfortable room

Great service

Great staff. Not enough amenities.