Courtyard by Marriott San Antonio Airport

Exceptional

We had a nice stat. It was near great areas 20 minutes. Parking is extra $12 per day.

Very good

Nice clean room with comfortable beds and really nice pillows. Having to pay for parking is crazy.

Nice clean room with comfortable beds and really nice pillows. Having to pay for parking is crazy.

We were very happy with our stay here

I couldn’t access the laundry room with my room key, and the bed mattress was very mailable and it was difficult to sleep. Otherwise the staff were friendly and helpful.

Stayed here many times and it is Ok for prive.

My room was still not ready at 5:00 PM, and unfortunately, the customer service was just as disappointing as the wait. From the beginning, the staff came across as rude and unprofessional, making me feel as though I was expected to keep quiet instead of asking a reasonable question. After standing around watching other guests receive their room keys, I simply asked the employee assisting me, “How much longer will this take? My family is waiting in the car.” Rather than receiving an update or an apology, her coworker who I did not address responded by asking, “Do you want to cancel?” I was shocked that this was considered an acceptable response to a paying customer. When I spoke up about the way I was being treated, the staff immediately stated that they had the right to refuse service. I then requested to speak with a manager, only to be told he was unavailable. On a Saturday evening, you would expect management to be accessible when guests are experiencing issues. I attempted to call the manager on his cell phone at least seven times, but he never answered. I understand that delays can happen, but there is absolutely no excuse for treating customers with disrespect when all they are asking for is a simple update. A little courtesy, communication, and professionalism would have gone a long way. This experience was unacceptable and has seriously damaged my impression of this pro

Third time stay here and might be my go to now

We had a suite with 2 double beds and sofa sleeper which was all very nice for 3 adults. Had a pool view however didn’t have to for the pool as we were only in town for one night. The Staff was friendly and accommodating!

A/C made a ton of noise and didn't allow us to sleep well. Airport noise doesn't help either. The bed sheets felt almost sticky. Water pressure in shower was pretty bad.

I thought for the money the breakfast was very limited and didn’t seem to be satisfing Parking fee should of be included

I thought for the money the breakfast was very limited and didn’t seem to be satisfing Parking fee should of be included

They need more staff and bar/ dinning area needs to be open.

Great location. About 3 minute shuttle to airport. Rooms and building aging and need some updates.

Cliente tarde dos horas en el teléfono porque mis reservas no les aparecían en el hotel, mi recomendación si piensas reservar a través de esta aplicación , asegura en el hotel antes de llegar que ya está tu reservación lista para no perder tu tiempo

Hotel was nice and pool ok, but I definitely didn't appreciate paying for parking on an open lot with tons of spots.

It is an old hotel which needs to be remodeled. Some bad spots in the bathroom sheetrock area. Old curtains, look faded from sun. Carpet looks old and may need a good cleaning. Would I return again, probably not. Did not understand purchase a room for 4 adults and 1 child which was a suite, but then you only comp 2 breakfast. Did not quite understand the logic on that.2 can eat 3 can't??Maybe you could just do a % off if you are trying to save.

Good

Room was stinky like mildew I was able to get another room with family of 5 I don’t want to have to move from room to room

It’s a extra fee for breakfast other then that the stay was cool

Not applicable. Not applicable

Not applicable. Not applicable

Exceptional

Good service! Helpful staff!

Great time

Otherwise a lovely stay.

Very good

We had an outage after the SA storms and Sonia was great helping us get rooms at the last minute to accommodate my husband and I, with a separate room close to ours for my elderly mom. Kindness goes a long way!

NA

But some down sides: you have to pay for parking there are no outlets near the coffee maker the bathtub drain was clogged a little upon arrival the breakfast is not complimentary, and there was no coffee or anything in the lobby. But like I mentioned above, the staff were great and they did go out of their way to help with whatever I needed.

I liked the Starbucks the most ,staff were very helpful.

Very good

Superb

The $12 parking fee was a surprise. It seems redundant. The person who traveled with me had their own room, their card was swiped for incidentals but they were not informed they were also being charged for parking.

The staff was super nice and helpful. Room was very comfortable. Good value.

Restaurant

The location was convenient as we needed a hotel close to the airport. Clean room, comfy bed, no noise, my only comment is that the front desk staff is the first impression for us guests, the clerk who checked us in never smiled! Not friendly or sympathetic, which made me move to another hotel for a second night. The gentleman at the moment of the check out was nice and polite.

No breakfast

Staff was super accomodating and helpful, room was clean and neat and the whole experience was very pleasant

This room was so clean

We've stayed in a lot of hotels this summer, and this one was one of the best!

The property was pretty dang good. Clean, great air conditioning, the pool was nice, a top notch gym, a good bar and grill inside, safe parking and a good location.

Very good

Great staff! Property was clean and quiet!

The room was clean and comfortable. The AC did not cool that well. Sounds like the compressor is about to go. The bathroom sink is slow draining. The shower had very low water pressure. I paid $12 for parking even though I didn't drive there.

Very good

The room was clean and comfortable. The AC did not cool that well. Sounds like the compressor is about to go. The bathroom sink is slow draining. The shower had very low water pressure. I paid $12 for parking even though I didn't drive there.

Very friendly staff, quick check-in. Fast response to problem and confirmed that AC problem solved. Will stay again.

Everything and everyone was great. Will return

The location of the hotel was calm. The parking lot was fenced which put me at ease when I had to go to my vehicle. Staff was very friendly.

Great!

Good!

Ok just to sleep

Easy access. Close to everything we needed. Airport noise, but we were there for airport access so to be expected. Easy check-in. Secure parking and entering bldg. Comfy beds. Only negative was a less than fresh odor in room, like musty and needing to be aired out.

I got airport shuttle to Courtyard after my flight was canceled. Booked a wake up call for 3 AM, but it NEVER CAME. It was a back up and fortunately, my first alarm woke me up. Very soft bed, turned out not to be a problem. This place served my needs, fixed my problems.

The hotel was in a good location, easy to get in and park. My only complaint was the toilet ran, so I had to keep the bathroom door closed.

Clean room, nice staff

Overall clean grounds but rooms are bad. They let me change rooms once. Second room was less musty so I accepted it, but it still was still pretty bad that I would not go back to this hotel. Staff were very friendly.

Everything was amazing. Easy to check in and out. Breakfast fast provided. Good place located

Excellent service

parking was safe and easy;

Great stay. clean, convenient to airport and the excellent breakfast

hotel was good and friendly but the only thing i can say that we were not notified that we only had one free breakfast for my family

:D

Clean room and comfortable bed

Room was clean. Great staff.

Staff; Teresa was a great help. I was down to see my sister who had surgery.

The room and hotel were nice and I loved the restaurant/bar in the hotel but the night desk lady Ms. Teresa was AMAZING!! She is so friendly and personable and extremely helpful and I hope she’s still there next time we stay!

Clean

Very clean room

Good but old

There was no stinking breakfast!

Our room was small, which is not an issue. The issue was that the couch was VERY close to the bed. The couch has a shelf-like attachment, which makes for even less clearance. My wife nailed her shin on it in the middle of the night; very painful, to say the least.

Good friendly staff

I’ve stayed here several times. Always clean and friendly.

Good hotel, great staff.

We started to unpack when my wife found bedbugs on the pillow (Gross). We immediately stopped everything informed the front desk. They offered another room, but we were not comfortable taking the risk. No refund was offered, So we just left in the middle of the night.

Very friendly and courteous staff, great breakfast.

Spotless room, courteous staff.

Nice clean room

Excellent staff and clean room. Was surprised about the $10 per day parking fee. My room was nice but felt visibly cold because there were no pictures or art on the walls.

Clean room, friendly staff, great amenities (pool, restaurant, etc.).

Didnt get to try the breakfast. Place was pretty clean. Super close to the airport. Staff super nice and attentive

It was ok

the staff was amazing. polite and great with any questions about the area where to ho what to do. room clean and comfortable

24 hour airport shuttle was great. Staff was super friendly. Would definitely stay again.

Airport shuttle was great, especially for a 5 am flight!

It was easy to get to from the airport and clean. The staff was very nice and helpfull.

Staff was very friendly.

Safe hotel they have security outside and gated area. Our vehicle has been broken into on 4 different occasions in other hotels! We will be using this hotel on future stays. Had peace of mind and were able to have a good night sleep. Hotel clean and comfortable beds! Staff was nice too!

everything perfect

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Bedding was dirty and used. Comforter had orange stains. Carpet had red stains

COMFORTABLE BED AND BIG ROOMS

It is really convenience and close to the airport.

Bistro was good.

cleanliness and friendly staff

Everything was great

The hotel was good for a night sleep

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This is very clean hotel. Also the staff is very good. There is only an opportunity at breakfast, its system is not common and friendly. All others are excellent. I like this hotel.

Room was very nice at an affordable cost. We had a king suite and the separate bedroom was a lot more spacious than others I’ve stayed at. We had a complementary breakfast for 2 at their bistro which was really good and my husband and I also took advantage of their fitness center! The gym was very spacious and had a good variety of equipment, 10/10 would stay again!

It would have been much better to have had breakfast like so many of the other hotels. Other than fast foods, nothing was convenient to have breakfast before leaving. Im afraid we would look for that next time even though the rooms were very nice.

Great place to stay, really near the AirPort and great for shopping, good restaurants on the neighborghood

Very friendly staff and great shuttle service. Not so great breakfast options and noisy ac. Sounded like a jet taking off.

Great staff clean professional

Sonya at the front desk was INCREDIBLE. The entire desk staff too but I just didn’t get their names.

Good location. Ibamos para el concierto de Shakira. Muy comodo el cuarto, pero tenia un fuerte olor. Camas muy confortables

For my stay, Uvi was exceptionally helpful. I am grateful to her for her patience, assistance and professionalism when I was a bit stressed.

Hotel as described.

Clean and safe

Excellent service room was very clean. Staff very nice and friendly.

Excelente service

Thank you for everything the service was great and we have a very pleasure experience

Affordable and clean

Clean and nice

The bed was extremely run down. It felt like it was a very old bed because it had a hold and you would sink on it. Very uncomfortable sleep.