Country Inn & Suites by Radisson, San Antonio Medical Center, TX

Holes in seat in room, stains on bed. Gym had no AC.

Great property. Friendly and hospitable staff. Na

This was our first time staying there and we unfortunately won’t be back. We stayed in two rooms: 312 and 318. Both rooms were comfortable (good AC’s) but one of the beds in 312 were hard and not comfortable. The breakfast didn’t have too many choices but the coffee and juice were great. The swimming pool is outside and it doesn’t have a Spa. We didn’t have time to use it or to use the gym. The place needs some love..the AC in the hallway on the 3rd floor isn’t working so it’s warm when you get off the elevator. Yochi at the front desk was friendly and knowledgeable. I hope I spelled him name correctly. Great location for restaurants and shopping.

overall positive experience. a bit outdated.

The room was clean, the staff was very helpful and friendly, the breakfast delicious. Honestly was a great experience. Just they need to change the carpets asap...

Great hotel especially the location & the cleanness !!

Room smelled like smoke. There was no hot water so the cold shower was no fun and it was generally worn and not well-maintained. Check-in and out was easy and the small interaction with staff was good. Unfortunately, didn’t get a chance for breakfast. It was convenient to the medical center where we needed it to be. May have to look at other properties for the next appointments in San Antonio

Room smelled bad like a mildew locker room. Pool closed at 8:30 which is too early to be able to use it after a long day. Rooms are small.

Property was dirty including the rooms. Trash all along the halls. Worst part is the showers!! After coming back from the parks there was only cold water and the knob broke. The shower stayed on the entire night because they refused to fix it making it get humid.

Our stay was fine. Things to note pool closed at 8:30pm. Granddaughter didn’t get to swim for long. Room had a mildew smell. Was better when the AC was lowered. Staff was helpful. No problem getting extra blankets and towels. Overall will stay here again. We travel often to San Antonio.

Everything was very good

It was n a great location, it was quiet It was old. Ac in our room did not work and there is no maintenance staff after 5. We had to switch to a double queen but the ac worked. The breakfast was good

It was n a great location, it was quiet It was old. Ac in our room did not work and there is no maintenance staff after 5. We had to switch to a double queen but the ac worked. The breakfast was good

Not what the picture shows very disappointed.

Staff was friendly, breakfast was great. My room was clean, only suggestion is getting new carpets. But overall good for the price!

Great day actually going to book another night cause the staff was so helpful. I appreciate everything.

Breakfast was amazing. Room was cleaned well before check in

The accomodations and the Yoshy has great service N/A

N/A

Staff not cooperative, issue with refrigerator in room our food got wet completely, talk to staff in night he didn’t respond at all. Ice machine not working, sink in room not drain well. Carpet looks horrible.

Staff not cooperative, issue with refrigerator in room our food got wet completely, talk to staff in night he didn’t respond at all. Ice machine not working, sink in room not drain well. Carpet looks horrible.

Clean room

The hotel is the perfect spot if you need to go to the airport or the UT Health

Initial room type booked had issues with the pullout coach was moved to a double bedded room. The room had an odor like spiked carpet. Which ended up being a leaky sink (found out on Friday night 6/3)..towels were damp that's held under the sink and the carpet had a wet stain as well. Went down stairs mentioned tmit to the night agent he stated he made notes to follow up in the am. Saturday 6/4 morning I shared pictures of the water spots and residue. The front desk agent stated they could only offer a room swamp (accorded after 6pm). The new room was worse, carpet had stains, gum, chips under the sink, a dead roach, and another leaky sink. After sharing my concerns with the agent after the move. He stated somethingal along the lines of all rooms may have similar issues. Being mindful of the hospitality pov, as a guest, that's not a solution to a problem. Which I understand that may have been all he could offer at the time. I hate the saying well you get what you pay for .. and it seems like this place is exactly that. The property isn't cared for, they need a QA and if they had one recently the should take that report seriously for the guest paying to stay at their establishment, regardless of the affordable rate. Take pride in your building and your staff

Breakfast was good every morning

As for the outside premises they were full of beer cans n water bottles unprofessionally cleaned. But as everything else it was nice and comfortable

Friendly

Friendly

I like the fact that it was close to: 1. A freeway 2. A little store 3. Good places to eat

Stayed on the first floor. When we arrived the room had a musty smell to it. On the second night water was coming into our room from the next room. Morning of departure they told us a pipe had broken in the next room. Room looked nothing compared to the pictures with the exception of the dining area.

Nothing. It was disgustingly gross. It was disgusting.

Nothing. It was disgustingly gross. It was disgusting.

The room was very clean at check in and staff was pleasant throughout my stay. I don’t eat breakfast but from what I observed the prep was done with excellence

Stuff was excellent and breakfast too

Almuerzo 9/10 Limpieza 8/10 Lugar muy cerca de áreas médicas

Pleasant stay!

And I don't have nothing to say cuz I like everything

Only 15mins to downtown San Antonio, nice pool and rooms. Amazing breakfast as I’ve come to expect from Country In Pool furniture rather lacking and in disrepair - could do with replacing. No complimentary coffee as other hotels and Country Inns I’ve stayed in.

I don't got nothing to say cuz I love everything

Everything was awesome they treat me like I was at homeI I don't got nothing to say cuz I love everything

The staff was awesome I was treated like I was at home and the breakfast was 10 And I don't have nothing to say cuz I like everything

Night staff

Upon entering the lobby the whole place stinks like wetness. They had fans on the carpet towels on the floor of the ice maker. Our room smelled like mold I found a huge roach dead sitting in the room. The mattress under the covers are stained the bathroom is tiny. None of the outlets work. They are all loose I could barely charge my phone. The cords kept slipping off. I tried the usb connections and the regular plug ins and they all kept slipping. Really the main issue really is the smell it just stunk the whole time. Idk if they just had a water issue while I was there but it smelled nasty. When going on a trip I look forward to the comfortable beds they have… that’s not the case here. The bed was so rough and I could feel the springs when laying on it. I was definitely disappointed as soon as I saw the room and lobby. The staff was nice didn’t really talk to them much but they did their job checked me into the hotel. No issue with them. For the amount of money I spent I expected a little better. I’m not too picky or a karen just a 25 year old who values what her money goes into.

The shower water would not get hot. Both my husband and I had to take cool water showers at different times of the day.

I requested 2 queen size beds tru hotels.com they did advertise that the hotel had them and I selected the room with queen beds as I get to the room I'm noticed that the beds were full I went to the front desk to let them know I paid for queen bed they informed me that they do not have queens at all in their rooms only full hotel.com post false advertisement but the staff at the hotel was a very great other than that the hotel needs to do some work in their rooms also hotels.com said that there would be blow dryers and there was no blow dryer in there

Worst experience ever. Super dirty room, had cocroaches, ac was dysfunctional, room smelt bad, hooks were broken in the toilet, towels smelt and staff did not do anything after complaining.I have booked though Expedia so many times but never had such bad experience. Though it is a chain of Radisson holtels, so it would be great but it was a very disappointing experience. Don't book this hotel ever.

The carpets in this entire place are nasty and in desperate need of replacing, both the hallways and the rooms I experienced. First room which I booked the A/C was not working (carpet had visible bad stains) and the clerk quickly assisted and got me into a new room. But even the new room's carpet was badly stained, and in addition was wet from the refrigerator leaking which was also damaging the furniture. But the bedding was clean, the A/C worked and the bathroom was clean. My only other complaint other than the disgusting carpets would be the bath towels, they were so rough and felt like sandpaper on my skin. A little fabric softener would go a long way with the towels. The breakfast was good though, and the employees were all pleasant.

In the evening, the hotel staff confirmed my reservation, but at the time of check-in, the staff mentioned that the reservation was double-booked, so it was canceled.

Everything was good.. the hallway rugs need an update but it was good place to stay and close to the hospital

Exceptional

Spend the extra money to get a better place. The rooms are tiny and give cell vibes. The pictures do a good job at hiding the reality of what the actual rooms and hotel looks like. The staff is helpful but when I tell you I feel like I was slightly scammed. I unfortunately do. I literally was in the room 15 minutes before I decided to leave and just take the loss. Carpets were stained, holes in the carpet corners. Its very dark in the rooms as well it just seemed depressing and haunting. Its also very obvious management cut corners in every possible way. Again the staff was great, this is no reflection of them. I felt bad checking out because the staff could tell I was disappointed. I didn't make a fuss to them, and I wasn't rude. I just made the decision to drive back home because it wasn't worth it to stay.

Clean and comfortable room. Friendly staff. But amenities needed a lot of work!!

Clean room

The hotel itself needs to be renovated

Breakfast was great. Pool was dirty and there was throw up in the pool. Man at the front desk said the pool attendant would be by that evening. Had a weird smell throughout the property. Linen on the bed was torn and ripped:

It was a comfortable stay

The pool wasn't available due to a lack of maintenance (green water), and many of the electrical outlets in the room were non-working "decoys." The hotel is older and a little shabby, but it was otherwise comfortable enough for a short stay.

Carpet coming apart, TV problems.

The property is okay. Breakfast is fine but carpets, pool and other areas need maintenance. Staff is friendly and nice, Ned’s are not big enough, we were told we had king sides bed and we found small queen in our room where our feet were not fitting well. In general property was ok. Not luxury though.

Not happy with the lack of handicap features needed for people like us, over 80

The only thing I noticed was that carpets could be cleaner or replaced and tv and remote did not work properly. Also, pool looked dirty. But breakfast was A+ and everything else about the property and room was good.

Second, the smell of mold was so overpowering as soon as we entered the lobby. Third, the room was disgusting! Tiny hairs as though someone just shaved were in the sink, the carpet had multiple stains and I’m not talking a little stain, I mean huge spots. And what appeared to be gum imbedded into the carpet. We didn’t stay. I approached the front desk and I have to say, they were very understanding. They had no other rooms available so they cancelled our reservation.

I like almost everything, the food was good and the staff friendly. The only thing was the bed, it’s small for 2 people. Besides that, I will come back. For 2 days stay was pretty good.

A little old and rundown but friendly staff and breakfast

The front desk attendant was very nice which made it more bearable even with the issues with the rooms. But no smoke detector in the room is definitely not safe.

Great breakfast!

The blinds were broken they wouldn't close i reported the day and they were never fixed i stayed 3 days i had to use hair clips so the sun would not come in

Loved the breakfast

Would like cleaner rooms andno stains on carpet and good smelling room....

Clean room

Breakfast was okay. Staff were friendly. Air worked great. Tv didn’t work well. Fridge and microwave worked fine. Hot water was good restroom wasn’t too clean. Not even shampoo and conditioner but they had some. Bed sheets were a little dirty. Carpet was dirty. Mattress was comfy. Check out was easy I like the 12pm check out time.

We are not from this area, so when booking, I went off Hotels.com reviews and the photos provided which made this property look like an average hotel and since we knew we'd be getting in late we weren't looking for anything too fancy. Upon arrival, before we even made our way inside my husband noticed broken window glass in the parking lot where we parked. This made us feel very uneasy so we went inside and spoke with management. They ASSURED us they hadn't had any car break ins in over two years! To which I said "so you've left broken glass in your parking lot for 2 years?!" They again assured us if we parked in a better lit part of their lot, they had 24hr cameras running that they monitor. After our 6+ hours of sleep, husband goes outside to check our vehicles only to find not one but FOUR vehicles(not ours) had been broken into! One of the vehicle owners told my husband that after speaking with management he was told the cameras were not even working that night! Therefore management blatantly lied to us upon our check in! Cops were called, we communicated all of this information to the responding officer. Overall, the room was very small compared to other hotels we've stayed, breakfast was decent, the usual options at most places, the pool was green with algae and the patio furniture, all but 1 of the chairs were ripped! I would HIGHLY not recommend anyone stay at this hotel in future, and would definitely recommend they hire a 24hour security guard!!!

There was bed bugs nastyyyyy hotel

I checked in and did not stay. Immediately left, First let me say that this is not a Radisson property as advertised, all the furniture and carpets were covered in all kinds of stains, the chair was torn and ripped, the air conditioner had pieces falling off of it. There were no blankets on the bed the couch pillows were dirty and stained as well. I couldn't even bring myself to stay after seeing the one bedroom suite I booked just from how dirty and stained covered everything in the room was and falling apart ceiling, bathroom tiles and everything else.

I had never stayed here before and I never will again. The room had filthy carpet, there was mold in the shower stall and there was hair on the drain. There was a hole in the bathroom wall over the door that was patched with toilet paper. When we got back from dinner there was a terrible sewer smell in the lobby and it smelled just as bad in our room on the second floor. We tried calling the front desk from the phone in our room and from the cell phone and no one ever answered. By this time it was almost 11 and we were too tired to try to find another place to go. The outside was littered with soft drink bottles and paper. I don’t recommend this place at all.

A good hotel choice. Had a good breakfast.

Horrible, wish I could give it 0 stars, hotel lobby was very stinky, staff was unpleasant. I was checked in and key card didn’t work. Had to go down twice to get it fixed. Rooms smelled like a stinky boys locker room. Bedding was filthy and so was chair. The entire hotel is outdated and needs to be closed or renovated. Do not recommend staying here if you like cleanliness

We were in town for a quick trip. As a part of my daily routine, I carry a 40lb machine that helps me live. Upon arrival, my wife unloaded the truck & asked for a luggage cart. Unfortunately, there were none. Luckily, we were on the first floor - - but still had a load to carry (luggage, medical accessories, and the heavy machine. The bed was comfortable - this was our 2nd. stay at this location. The hotel is clean, and quite adequate for couples or family. It is located off the interstate, on the frontage. Keep an eye out, it is a quick turn into the property. Overall a good place to stay, with the exception of the luggage cart. Thank you.

The breakfast was great, staff friendly and room was clean..the WiFi and TV were the worst …never got any clarification on the WiFi and you couldn’t watch certain channels but you could hear the show.

Breakfast was the only positive thing about the stay at this particular location. Hallway carpet had outside debris and small pieces of cut up paper from check in to check out so obviously it was never vacuumed during our stay. One room was musty and the bathroom smelled. Curtains in our rooms didn’t fully close so the bright light in the parking lot shone through. Have a hair clip or something to secure the curtains for privacy as well as darkening the room to sleep comfortably. One of our rooms had a dead roach as soon as we walked in the room. Very poor room lighting, it was too dark to see in the closet. No place to put your clothes while you shower; the only hook in the bathroom was for the towel. The elevator had a sticky spilled substance that led out to an area that had several dried sticky spots on the tile, which remained that way until our check out. The housekeeping staff were polite and helpful as was the woman working the front desk. The young man working his shift was not quite as welcoming. We arrived about 20 minutes before check in, and were prepared to sit and wait as we had a long drive. His first response was a stern “you just have to wait”. Pool does not appear to be maintained as it was filled with leaves and particles throughout our stay. I was extremely disappointed and embarrassed for my family members as I made the reservations but won’t visit this location again.

The pictures online are definitely not what the property looks like. I had my assistant call and make a reservation and confirm the reservation requesting a room in the 3rd floor. That wasn’t granted, the room was in the first floor; the hallway stuck so badly if wet carpet and trash; the clerk blamed it on sun light coming in which didn’t make any sense. The room. Was just as dingy and rub down, carpet had all kinds of stains in it. The drain in the sink was missing so it was letting bad air into the room. The stay was beyond horrible and not what I planned or paid for. When I complained about the condition of the smell in the hallway the clerk was very dismissive

Hotel and staff were great only complaint is the carpet needs a deep cleaning or replacement already.

Smelled like raw sewage. Rooms were disgusting, and carpets were horrible. Very run down and not like photos at all.

Clean room and AC worked ok. Size of beds not noted on posting. They were full not queen size.

Ive stayed at country in multiple times. This time was different as Bed Bugs were found. When finally lying down I noticed a small speck moving across the pillow. I reported to Front Desk. He asked me to gather my belongings. Upon completion he moved me to another room. Upon exit, same

Upon walking in the room we were greeted with multiple stains on the floor ranging from 1 inch to 1 foot. The bathroom had mildew in the grout, not just one random spot but lines of it. We did not try the breakfast for fear of the cleanliness or lack of.

Plugs behind bedside table did not work.

The room was definitely neglected and needed some revamping. The staff were nice and attentive. The hotel was quiet and in a good area. But there were giant carpet stains, the currents were gross and the walls in some places were dirty.

Very ghetto

I know that this is a budget hotel, but it is nasty and poorly kept. The carpets are stained and crusty. My TV was broken. There is water damage on the floorboards. The whole place smelled like onions and ass.

Best value for the price. Great local, the breakfast was awe. Friendly staff. We're stayed twice now. Its the best say for the price

It was great and staff was awesome.

Close proximaty to the Hsp

Very clean, friendly staff. Delicious breakfast! Amazing stay for the price!

Yes

Good

Yes

Great

More efficient in the room cleaning. We love the service from Maria at the breakfasts.

Safe place to stay .

Only one flaw was the television. It needs to be upgraded. Screen had lines on it. Room was very tightly made. Everything else was great.

It was alright.

Clean room and great customer service

todo olor de mariana de metio el olor a mi cuarto

Everything was good just the bad part someone broke in to my vehicle. not enough cameras in the hotel

Good rooms

Easy and convenient location

Staff was unaccommodating and extremely unprofessional and rude. When I contacted the front desk to have them move me to a room where the outlets worked or the TV worked, I was instructed to go down to the front desk. When I got to the front desk, they refused me service. It’s the only hotel I’ve ever been to where they required $100 cash deposit. Don’t let the gates fool you into thinking it’s a nice place to stay. Gate codes do not work. Desk clerk was misogynistic and hit on me, when I did not reciprocate he refused to help me for the remainder of my stay. The manager on duty was rude to me over the phone when I called and complained. It’s nowhere near the Medical Center as advertised. There should be a budget hotel for $25 a night. I highly recommend that you take your money elsewhere, this place is not worth the slab it sits on.

Cleanliness of the room and bed comfort, friendly staff

Beds were very uncomfortable it was hot in our room, found a kit cat bar wrapper under the bed showed the room wasn’t very clean, Floor was dirty. On the other hand breakfast was pretty good.

Dirty

Great location, room was clean and very comfortable. Staff was very friendly.

Rooms were dirty & the faucets had an odd odor coming from it… stains on the floor & bed

Yes, all good.staff super fiendly and helpful. Amenities awesome like always. Super clean and fresh

The staff was amazing, friendly and extremely helpful.

Is dirty need more attention

I enjoy a clean room. It was a quick stay but comfortable and convenient.

Breakfast good. Hotel carpets smell bad. Great staff.

the cleaning was very good, very kind people, the breakfast was not very good,

Don’t go here based on pictures or location. Every thing falling an apart. This is not a 3 star hotel. Smells and dirty. Doors don’t close. They didn’t even give my deposit back.