Comfort Suites Alamo - Riverwalk

Service was great and I liked the overall architecture and interior design. Location was nice. I specifically picked the hotel for the heated pool and hot tub. So we were very disappointed on arrival to discover both did not work. Please let guests know before they book a stay about that.

It was close to where I wanted to go. I checked in a little after 3pm paid for parking there. Was not checked in, was put as a no show! Have my room away next day while gone and at midnight could not get into my room. Had to get new key cards. Changes rooms Sunday and they left the new room as open and new guest walked in on me late Sunday evening! And.....I cancelled Monday night and Tuesday nights stay there on booking.com with late cancellation fee. Monday morning round 2 am they charged my card full price, refunded one night. But then while watching my grandkids at UIL State Marching Competition I had 3 new chargers added to my card. I was not even there!!!! I changed hotels Monday.

The event that was going on was very loud music that made it difficult to sleep. We arrived to the hotel after 9:00ish and this went on very late. Loud music with loud bass. That happened both Friday and Saturday nights. As far as the room goes, my husband saw a cockroach crawling next to the coffee maker. There were stains all over the carpet. We would not stay here again. The people who work here are friendly, but it was run down and the events from Friday and Saturday just left us with a bad experience. Want to have events nearby? Cool. But give people the knowledge of those plans before booking.

First the property Comfort Suites Riverwalk-Alamo was not in the Riverwalk and nowhere near the Alamo. The property was in an unsafeLocation surrounded by roaming homeless and the perimeter was also surrounded by homeless tents and filth. My family and I could not stay on this property and feel safe. Plus the name alone was deceptive. I am asking for a full refund. Unfair to mislead an out of town traveler. Please refund the charges.

This place was very nice parking was great also the front desk clerk was cool has me believing it was Walmart 😂🤣😂 will be staying again

It was great location and easy to get in and out Parking, and needs a few updates

Passable

The only issue I had was the sheets and pillows had an unpleasant odor. They did not smell clean. Also, the fridge was completely covered in ice on the inside. We had to turn it down and let it thaw out.

Dresser drawers kept sliding open so I kept hitting them when I walked by. The toilet paper holder was broken. The shower curtain bar was hanging out the wall on one side. The tub spout trickled water and hissed all night…All night!!! It was very annoying to try to sleep. The staff were nice and breakfast was very good. Hot food, clean area, fresh fruit and yummy waffles. The building needs some upgrades, but otherwise a nice stay. $27 to park was crazy. It is less than a mile from the Alamodome where the marching competition was held.

Loved the staff. They were so sweet !!!

room too dark need more light

Superb

That the bed is comfortable I booked a trip to stay there for at least four days for the pool in the hot tub to actually relax and the hot tub was totally broken so you weren’t allowed to use the pool ruined my vacation no money off also rented a room with a full kitchen, and I had to go buy all the pots and pans, forks and knives. Everything that should be supplied like other hotels.

Very good

The front desk staff were super polite & friendly.

Great location. Front desk staff was friendly and amazing and the cleaning staff as well. Breakfast was great with many choices and selections, however the breakfast staff lady was not friendly so if you smile and say good morning don’t expect it back. We will definitely stay there again though.

This hotel is far below the standard I am used to staying in. I was given a room on the 4th floor and upon stepping of the elevator the smell mildew. The carpet was not clean or vacuumed. The furniture in the room was quaint but really out-dated. There was dust visible on the ledge of the king-sized bed, lamp shades and other surfaces in the room. There was a "damp rid" bag in the closet. The window was dirty. The toilet seat had been replaced with the wrong size and the toilet had stains in it. The linen on the bed was stained as well as the couch which had seen better days. The hotel is not "on" the Riverwalk it is near it. The staff was adequate, when I asked for king-size pillows to fit the bed or replace the stained ones they told me none were available. If I am being honest I should have canceled my reservations on the spot and would have if I had not booked it through hotels.com!

Loud music until 2:00 am

Loud music until 2:00 am

Superb

Very nice hotel, rooms spacious and clean, great breakfast options, friendly helpful staff. Parking cost $27 a night.

Very nice hotel, rooms spacious and clean, great breakfast options, friendly helpful staff. Parking cost $27 a night.

Loved this hotel and have it saved for future visits. Staff was nice, very clean and comfortable. Its also close to bars and restaurants. Its also walking distance to the Alamo.

Rooms were spacious Hotel is very outdated with a poor parking lot (ironically charging $25 a night to park under a bridge). Noticed another guest bringing in a woman off the streets for money (if you know what i mean). The TV in the room had no sounds and the remote didn’t work so we were stuck watching silent re-runs of Jacka**. The rooms had a faint smell of mildew and you can hear every conversation or sound the room next to you makes. The breakfast was subpar but hot at the bare minimum. We cancelled our stay after one night.

Rooms were spacious Hotel is very outdated with a poor parking lot (ironically charging $25 a night to park under a bridge). Noticed another guest bringing in a woman off the streets for money (if you know what i mean). The TV in the room had no sounds and the remote didn’t work so we were stuck watching silent re-runs of Jacka**. The rooms had a faint smell of mildew and you can hear every conversation or sound the room next to you makes. The breakfast was subpar but hot at the bare minimum. We cancelled our stay after one night.

I like everything about the hotel that decor the fact that you have a hot tub and a swimming pool together the beautiful kitchen everything was great I will probably be staying there again Everything in it nice

Everything in it nice

Breakfast was amazing!! The lady in the front desk was amazing and so sweet!!

Clean room

It was great super nice staff and clean

Great staff very friendly awesome breakfast TV

TV

Little bit of an older property with older furnishings but very clean, very friendly, and priced right

Nothing The room was in really bad shape. Staff wasn't friendly. When we got to the room we noticed scratches in the furniture, the room did not smell clean, furniture that held the coffee machine in the room was falling apart. Wallpaper was falling off the walls and being held up by staples. We were also not aware of a parking fee, the parking we had to pay for also wasn't even in the hotel parking spaces it was across from the hotel. We couldn't even shower because there was makeup on the towels that clearly were not cleaned to hotel standards.We were going to extend our stay but after seeing all that we barely wanted to stay there that night. We got out of there and went to a far superior hotel the next day!

I honestly enjoyed my stay at Comfort Inn Alamo! The hotel is a little older, but the beds were comfortable, the hot tub was working, and the pool was open. The staff was friendly, and the breakfast in the morning was good, with multiple options to choose from. There are several bars within walking distance for nightlife and plenty of restaurants and places to eat within a couple of miles. The hotel also has easy access to the highway, and I especially appreciated the security in the parking lot. For the price, I think it was definitely worth it! I would absolutely stay here again and recommend it to anyone looking for a comfortable, budget-friendly place to stay in San Antonio.

The room was clean and breakfast was great.

Housekeeping delivered excellent service. Breakfast was good when they served bacon it was delicious.

For starters, there were four dehumidifiers along the hallway to our room on the 3rd floor. You could smell the must and mold. Then the TV in our room did not work. The dark curtains would not close so the room was lit up all night by the streetlights on the street below in front of the nightclub outside our window. Club music thumped until after 2:30am which kept us up. The next morning we returned to our room after breakfast and our room key cards would not work. The front desk person tried to fix it because maintenance did not work on the weekends. It turned out that the battery in the electronic door lock had died. She tried to open it to charge it but she did not have the right tool and the screw was stripped. We wasted our entire morning waiting around while they tried to solve the lock problem. They finally found a way to open the door so we could retrieve our belongings and luggage and moved us to another room while they worked on the lock. It took so long that we told them we would just stay in the new room. The TV in the new room did not work. The front desk person changed the TV out for another one and that one did not work. Apparently there was a loose cable connection and by this time the night front desk person had to come up and try to fix it. He got it to work temporarily but after he left the TV continued to buffer and work intermittently. The phone did not work so we had to take the one working elevator down to ask the front desk to fix these problems.

Was no the cleanest hotel.

Walking distance from everything

No ac in the lobby and rooms smelled and did not feel clean.

Room looked clean but smelled moldy or cigarette smoke, so did the hallway. Temperature was cool but not cold. This will not stop me from returning, just hope it gets better. The staff were very friendly and polite.

The property was amazing

Very quiet, cleaning and nice

The room air conditioning was not that great. I changed it to the highest temp and it wasn't cooling. The room had 3 lightbulbs missing. The couch was dirty..

It needs to be advertised that you have to pay to park and it costs $27.50 a night. Very convenient location older but nice.

Good

Muy limpio

The bathroom and room all together just looked like they had made the beds, bathroom wasn't that clean . Hotel room had a smell to it and kept finding a few spiders through out our stay

Rooms were clean amd organized, good staff

It was a good stay and the breakfast was good very good place to stay

Very good everything

Room was clean with comfortable bedding and other functional amenities- good size bathroom, small fridge, tv and comfortable sofa. Location is central with close proximity to Alamo Dome, Riverwalk and downtown.

Property was great but the reason for deductions was having to pay for parking made it not worth the price

I love the area it was awesome! Staff was very friendly and helpful specially Micheal!

Honestly I don’t recommend this hotel

Good

Great stay!

This is a well maintained older property

Staff was helpful but Hotel was very run down and poor quality.

We had a very good experience!

Me and my fiancé and his kids and my godkids and family. The motel was great place the breakfast was great. Mrs. Priscilla was very nice to us and my one year old goddaughter. She wasn’t mean or anything like some of the staff. We would love to come back and visit

Location was perfect for our family activities

The room needed some upgrades. Tv system needs a major update, and the screen size is too small. I don’t even think motel 6 carries that size. Wallpaper was peeling off on several walls and the water in shower doesn’t drain, you literally have to be careful when showering because it gets very slippery with the collection of water and soap.

Walking distance to river walk. Only one elevation works. Great pool and hot tub. Breakfast was on point with plenty variety. Parking fair price of $25. Great air conditioners. Front desk helpful. Employees respectfully and helpful. Rooms stalked and beds made while on our outings.

The very bad service we had to wait more than 5 minutes while the lady was sitting at the reception

I’ve stayed there multiple times, never had any issues, helpful staff, good breakfast, cold a/c

Everything was great!

No me gusto que alado hay un bar y la musica estaba muy alta hasta la 3 de la mañna

My family checked in, brought our things into the room to get settled in. I immediately noticed the room had a very odd odor as did my children and husband. I began by pulling out the sofa bed and was mortified when the barely on sheets lifted to show a very stained and torn mattress. My son then used the bathroom and came out and was concerned about the cleanliness of the restroom. The property on the outside did not feel super safe and traveling with children with the unsafe feeling and lack of cleanliness we decided to book a different hotel and were unable to remain there the night much less for our entire stay.

There were many issues with the room however once I brought it up to the staff, they took immediate action to correct the things I brought to their attention. They are in the process of merging with another hotel and will be updating this current place. It’s not in the best neighborhood however the doors all are closed/locked at night securely. It’s about a 13 minute walk to the Riverwalk but I was under the impression it was only a couple blocks. The kitchen staff were very friendly, Anna was our favorite. After the pool was cleaned, it was nice and enjoyable. The hot tub was also nice after they cleaned it. The hotel staff was very friendly also.

Rooms bathroom was leaking n the room just seemed unclean with a weird smell

Not a bad place to stay but if you want to go to sleep before 2 am stay somewhere else on the weekend. The venue/bar next to the hotel blasted music until after 2am and the hotel staff had nothing to say except "you will hear it until 2am." Luckily we had a sound machine that we could try and drown out as much as we could.

Location close to the freeway was convenient

Great place to stay Definitely be staying here again. Great customer service

This hotel is WAYYY outdated and the entire 4th floor was FILTHY. The room was in complete shambles with peeling wallpaper, gross smells, trash left in the room, the entire floor smelled like pee. The TV had multiple channels that were 'Audio Only' and we were told by the front desk agent that the whole hotel was that way! The pool and hot tub are not like the photo at all. People were smoking out there and the hot tub kept turning off. The staff were kind and friendly, but not in the slightest bit helpful. And the homeless population around and right outside of the hotel was absolutely out of control! It is less than a mile from the Riverwalk, but do yourself a favor and pay the extra to stay downtown. The 100$ less per night is not worth it. (I never leave bad reviews. I am just generally very disappointed in this place.) Also, there is a bar right next door that plays music all night with flashing lights outside. Sleeping was not easy. And you have to pay for parking as well! 2/10 recommend.

Over all it was not bad. We only dealt with the night management guy with red beard and he very nice and personable. The 3rd floor and room had strange smell that was almost ammonia smell. The rooms wallpaper was peeling in several spots and the carpet did have a iron burn spot. The bed and everything else seem fine. If you need to stay in this area it was not bad and we felt safe.

Enjoyed our stay. The staff was great. The breakfast was perfect. Older hotel but still had lots of charm. Would definitely recommend.

What i didn't like the Hot Tub wasn't clean at all even after we mention it to the day supervisor.

Everyone was friendly and helpful. House keeping was prompt and there daily at a certain time; always kind and helpful.

Room was clean, but the AC had trouble keep the room cool. When we checked out, my son had forgot his belt buckle and class ring. They were both in the same spot. When I called the front office to explain my situation, they didn't even bother to ask for my phone number. I had to tell them... do you want my phone number, name, and room number. We decided to go back to the room, and my son saw the maid with his belt buckle going back to the room, but not the class ring. She tried to help us look for it, but that was pointless. I'm assuming it was taken. I am still waiting for a response to see if they found it. Very disappointed

Nice place. Breakfast was great. The outdated tub shower was terrible. Water wouldn’t drain. I won’t stay there again.

Had an amazing stay! Clean rooms, friendly staff, and a perfect location. Everything felt easy and comfortable from check‑in to check‑out. Highly recommend.

The Stafford great but the place was rundown. There was chords coming out of the air condition. The carpet was falling apart when you walked on it, you coul

Clean room, shop nearby, the staff was Great

The property was 5 minutes away from my destination. Our bed and TV stands was scratched up and the couch needed to be replaced. Lamps needed to be modern or replace with better lighting. The review were misleading. It was a 2.5 or 3 rating certainly not 4. It was ok. I expected better.

We had a pleasant stay and the staff was very nice.

Room smelled musty and the pull out sofa was broken. My granddaughter got bit by bed bugs. Just plain awful!

Pretty close to downtown and only 15 to park per day. Bed comfortable and hot tub was a nice amenity.

Carpet in rooms and towels too thin.

First when I checked in I was charged for self parking which was not mentioned anywhere beforehand. Since it was late we just wanted to sleep after a long drive. But the air conditioner sounded like a loud lawnmower when the compressor would kick on, no way we could sleep with all that noise. Front desk personnel came to the room and witnessed the noise, maintenance was notified. Isaiah the Maintenance worker was great he replaced the whole air conditioner in around 25 minutes. Even with the loud music from the bar next door we was finally able to go to sleep. The rest of the stay was fair,the only other complaint, there were only one working elevator which made for long waits time's. I would not choose this hotel for ant future trips to San Antonio.

The Hotel was not as before. The room we stayed in was not clean. It seemed that the person that should have cleaned just left some towels there for the next visitor and did not clean the room. Not very pleasant hotel. Will not go there again.

Sheets on bed where not clean ,

Was there with my wife for the weekend of 4.10.26 - 4.11-26. Went to see The Alamo, and explore more areas. The room we stayed in was perfect, no issues whatsoever. In the future, we would love to book a night or nights at this hotel and location.

Parking was easy and we were only minutes away from wherever we wanted to go. As a bonus, a miniature golf course near the pool. We ate our delicious breakfast on the patio. The staff were all very friendly and accommodating.

Everything was good but needs better lighting in room

Nice and close to downtown.

The bathroom was full of hair from the previous guest. We weren’t able to sleep there was a couple a few rooms from us that was really loud and kept screaming slamming the door all night.

Lighting in the room was terrible and in the bathroom. Our shower still had someone else’s used items in it and the toilet and pee on the seat

CON’S: Dimly lit. Some floors ice machines not working. Clothes washers/dryers all out of order. Two elevators on sight. One elevator was permanently down and the other broke down on two occasions. Wallpaper peeling off the walls and reattached with staples. Sun shade in window is riddled with cuts and holes. Windows are so dirty on the outside, you can hardly see. Locking safe wasn’t operational. Place is basically falling apart. We won’t be back.

Pool lounge chairs were broken. Elevators weren’t working. Washer was also broken.

Elevator didnt work the 2 days we stayed there and rooms could use some upgrade .

Good breakfast buffet, beds were clean, close to shopping although there was a homeless camp outside of our parking area so we did not walk anywhere we drove where we wanted to go.

Breakfast was great. One towel seemed dirty. But overall everything was great.

Room look like it had water damage on the walls. Also had a bunch of broken stuff in there already and sheets look like they were dirty.

We love this hotel !! Has a good breakfast.. very good location near riverwalk.. walking.. very goos customer service .. and very much parking..

Breakfast was excellent!!

Yes

Room was not ready when we got there @5pm and they made us wait. They charged $17 for parking!!! Breakfast was really good! staff was friendly!

I asked for a receipt at check out and they said since I booked through Expedia that they would have my receipt. Come to find out the hotel charged my card for the room and said Expedia didn't pay them. Expedia called the hotel and couldn't make them understand the issue. Expedia made it right and helped me out but the hotel got their way. Horrible experience and will never stay there again.

Great deal would recomend stay and would stay again

The parking was easy to find, secure, and plenty of it. The room was clean, the wallpaper was falling from the bathroom but not a big deal. The mattress for the pullout bed was terrible, you could feel every spring.

The staff was very warm and inviting. The lobby was beautifully decorated and smelled of warm cookies that were freshly baked. The breakfast was tasty: eggs, sausage, waffles, cereal, yogurt and fruit. The rooms were clean and comfortable. The decor was nice but some of the wallpaper was starting to peel. I did notice they were working on a few rooms down the hall so looks like that is being addressed.

Great location

Room was very clean ,staff was very helpful, and the parking was very convenient

Staff was out for holiday, but sign said to request reception if anything was needed. Room was clean though.

Ive stayed at this hotel a number of times with family or children and alone with my husband. The staff is kind, the front desk clerk not always but tonight I had a kind gentleman who was soft spoken and well mannered strike a conversation with us. I really enjoy this hotel.

The stay was great. The room was clean and very neat. The staff was amazingly friendly. The location was perfect for what we needed. The hotel was very pretty and clean. The decorations were great. The breakfast was very good.

Staff was friendly,have breakfast buffet ,but they charge for parking why?

Staff was amazing , breakfast delicious , the only downfall was how smelly the hallways was and the room, like it was moldy :( but evruthing else is great